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Home / Ohio / Broadview Heights

Heights Rehabilitation and Healthcare Center, the

2801 E Royalton Rd, Broadview Heights, OH 44147 · Cuyahoga County · (440) 526-4770

149 certified beds, about 108 residents a day · For profit - Corporation · Medicare and Medicaid since 1985

Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
1 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 365661 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on June 9, 2026, inspectors cited 20 health deficiencies (the Ohio average is 10.5, the national average 9.2).

Of 51 health citations since January 2020, 2 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).

CMS lists 1 fine totaling $27,378 in the last three years; the largest was $27,378, and the latest is dated June 9, 2026.

Nurses and nurse aides worked 3.43 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.83 of those hours.

67.3% of nursing staff left within the year CMS measured (Ohio average 48.7%).

CMS links it to Crown Healthcare Group, an affiliated group of 9 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 51 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
2J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
31D
11E
3F
Potential for minimal harm
0A
4B
0C
July 29, 2026Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteTHE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Based on medical record review, review of incident investigations, observations, staff and resident interviews, the facility failed to prevent elopement for two residents (Residents #1 and #3) of three residents reviewed for elopement. The facility census was 98.
June 9, 2026Standard inspection, Complaint inspection · 20 citations
  1. J
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    F678 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteTHE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Based on closed medical record review, review of emergency medical services (EMS) run report, interview, and facility policy review, the facility failed to timely provide basic life support (BLS) including cardiopulmonary resuscitation (CPR) to Resident #123 (a resident with advance directives for a Full Code status). This resulted in Immediate Jeopardy and Actual Harm with subsequent death on [DATE] at approximately 4:20 A.M. when Resident #123 was found not breathing, not moving, unresponsive, and without vital signs. Prior to initiating CPR, Registered Nurse (RN) #439 requested assistance from RN #301. [...]
  2. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on observation and interview, the facility failed to maintain the kitchen in a sanitary manner and failed to dispose of expired foods timely. This had the potential to affect all 102 residents who received food from the kitchen (as Residents #2, #20, #35, #81, and #96 were identified as having orders for nothing by mouth). The facility census was 107.
  3. F
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    F868 · Administration · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on facility records and staff interviews, the facility failed to ensure the Medical Director attended the quarterly quality assessment and assurance (QAA) committee meetings. This had the potential to affect all 107 residents.
  4. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on record review, observations, interviews, and facility policy review, the facility failed to ensure wound care orders were updated and treatments had been administered per physician orders for three residents. This affected two residents (#73 and #105) of three reviewed for wound care and one resident (#35) out of three residents reviewed for tube feeding. Additionally, the facility failed to ensure timely and appropriate incontinence care had been completed. This affected one resident (#12) of three observed for incontinence care. The facility also failed to ensure appropriate and timely care provided for a change in condition for one resident (#120) of six residents reviewed for change of condition. The facility census was 107. Findings Include: 1. Record review for Resident #105 revealed resident was admitted on [DATE] with diagnosis that included: [...]
  5. E
    Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
    F800 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on record review, observation, and interview, the facility failed to serve meals to meet the nutritional needs of residents requiring double portions at meals. This affected all 24 residents (#1, #5, #7, #8, #14, #18, #28, #37, #38, #46, #47, #50, #56, #63, #69, #74, #84, #89, #90, #94, #95, #106, #108, and #119) identified by the facility as requiring double portions at lunch meals. The facility census was 107.
  6. E
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on record review, interview, and policy review, the facility failed to accurately document the care for facility residents. This affected five residents (Residents #4, #87, #113, #120, and #121) of nine closed records reviewed and 34 open records reviewed. The facility census was 107.
  7. E
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on observation and interview, the facility failed to maintain resident bathing facilities in proper functioning order. This had the potential to affect all 107 residents in the facility.
  8. D
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    F628 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on record review, interview, and policy review, the facility failed to ensure nursing staff called report and sent associated laboratory reports to the emergency room (ER) when a resident sustained a change in condition and was transferred to the ER. This affected one resident (Resident #120) of six residents reviewed for change in condition. The facility census was 107.
  9. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on record review, staff interviews and facility policy the facility failed to develop a comprehensive care plan related to Resident #105's dementia. This affected 1 resident (Resident #105) of 3 residents reviewed for dementia care. The facility census was 107.
  10. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on interview and record review, the facility failed to revise care plans to ensure accuracy of the treatment plan. This affected two residents (Residents #48 and #70) of 34 residents reviewed for care plans. The facility census was 107. Findings Include:1. Resident #70 was admitted to the facility on [DATE] with diagnoses including hemiplegia and hemiparesis following a stroke affecting the left nondominant side, diabetes, chronic obstructive pulmonary disease (COPD), end stage renal disease dependent on dialysis, dementia without behavioral disturbance, high blood pressure, chronic pain, major depressive disorder, anxiety disorder, and insomnia. [...]
  11. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on record review, observations, interviews, and a review of facility policies, the facility failed to provide required activities of daily living (ADL) care by not removing facial hair for one resident (Resident #29) and by not ensuring showers were provided for another resident (Resident #20). This deficiency affected two residents (Residents #20 and #29) who were dependent on staff for care, out of four residents reviewed for ADL services. The facility census was 107.
  12. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on record review, observations, interviews, and facility policy review, the facility failed to ensure wound care treatments for a pressure ulcer were administered per physician orders. This affected one resident (#100) of five reviewed for pressure ulcers. The facility census was 107. Findings Include:Record review for Resident #100 revealed an admission date of 12/18/18 with diagnosis that included Alzheimer's disease, type two diabetes, repeated falls, dementia, anxiety disorder, major depressive disorder, hyperlipidemia, disorientation, delusional disorder, essential hypertension and hypothyroidism. Review of the Skin Inspection assessment dated [DATE] revealed Resident #100 did not have any new skin issues. [...]
  13. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on record review, observations, staff interviews, and a review of facility policies, the facility failed to ensure that chemicals and razors were secured and inaccessible to residents. This affected 12 residents (Residents #11, #16, #27, #30, #60, #62, #64, #75, #82, #84, #91, #105, ) and had the potential to affect all 22 residents (Residents #11, #16, #19, #23, #27, #30, #43, #58, #60, #62, #64, #66, #75, #76, #82,# 84, #89, #90, #91, #100, #103, and #105) of 23 residents on the locked memory care unit excluding Resident #12 who was bedbound. The facility census was 107.
  14. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on interview, record review, and review of facility policy, the facility failed to ensure Total Parenteral Nutrition (TPN) (method of delivering complete nutrition directly into the blood stream through an intravenous (IV) line) was administered per physician orders. This affected one resident (#96) of two reviewed for TPN. The facility census was 107.
  15. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on interview, record review, and policy review, the facility failed to ensure pharmacist recommendations were address by the medical provider. This affected one resident (Resident #105) of five residents reviewed for medication use. The facility census was 107. Findings Include: Resident #105 was admitted to the facility on [DATE] with diagnoses including a stroke, diabetes, high blood pressure, end stage renal disease dependent on dialysis, and generalized anxiety disorder. Review of the physician's orders for Resident #105 revealed she received dialysis every Monday, Wednesday, and Friday. On 02/23/26 an order was written for Ativan (an antianxiety medication) 1 milligram (mg), Benadryl (an antihistamine) 50 mg, and Haldol (an antipsychotic) 1 mg gel. The medication was also referred to as ABH gel. [...]
  16. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on interview and record review the facility failed to ensure Resident #24 and Resident #121 was free from significant medication error. This affected two residents (#24 and #121) of three reviewed for medications as physician ordered. The facility census was 107.
  17. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on observation and interview the facility failed to ensure medications were not left unattended at the bedside. This affected one Resident (#1), of three observed for unattended medications. The facility census was 107.
  18. D
    Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    F773 · Administration · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on record review, interview and facility policy the facility failed to ensure labs were completed as ordered. This affected one resident (Resident #29) of five residents reviewed for lab services. The facility census was 107.
  19. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on record review, observations, interviews, review of facility policy, and review of the Center for Disease Control and Prevention (CDC) guidelines for transmission-based precautions, the facility failed to follow infection control standards during wound care, which affected one resident (#9) out of five reviewed for pressure ulcers. In addition, the facility failed to ensure staff wore appropriate personal protective equipment (PPE) while providing care to residents on contact isolation, which affected one resident (#81) out of four identified by the facility as having orders for contact isolation. The facility census was 107.
  20. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 27, 2026
    Inspectors wroteBased on record review, interview, and review of facility policy for influenza vaccine, the facility failed to administer the influenza vaccine to Resident #3 after consent was given. This affected one resident (#3) out of five reviewed for immunizations. The facility census was 107.
November 17, 2025Complaint inspection · 2 citations
  1. E
    Protect each resident from the wrongful use of the resident's belongings or money.
    F602 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 2, 2025
    Inspectors wroteBased on observation, medical record review, Self-Reported Incident review, review of witness statements, review of police incident report, review of Resident Funds Management Service statement landscape and withdrawal record, review of cashed checks, review of emails, personnel record review, disciplinary action review, policy review and interview, the facility failed to protect residents right to be free from misappropriation of resident property and/or exploitation. This affected 13 residents (#6, #8, #9, #12, #32, #43, #57, #67, #83, #87, #97, #105, and #107) of 66 residents who had a resident funds account during January 2025 and September 2025. The census was 102. Findings Include:Review of the Self-Reported Incident (SRI) dated 09/02/25 revealed an allegation of misappropriation when staff notified the Administrator of suspected misappropriation of resident funds. [...]
  2. D
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    F740 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 2, 2025
    Inspectors wroteBased on observation, medical record review, nursing staff schedule review, disciplinary action review, policy review and interview, the facility failed to implement a person-center care plan to support the behavioral health care needs of Resident #1. This affected one (Resident #1) of three residents reviewed for behavioral health. The census was 102.
August 12, 2025Complaint inspection · 1 citation
  1. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 30, 2025
    Inspectors wroteBased on interview and record review, the facility did not ensure an individualized care plan was developed for Resident #1 to address the diagnosis of post-traumatic stress disorder (PTSD) to identify triggers and interventions to minimize risk of re-traumatization. This affected one resident (#1) of three residents reviewed for care planning. The facility identified one resident (Resident #1) as having PTSD. The facility census was 108.
June 26, 2025Complaint inspection · 2 citations
  1. E
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) July 12, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure visibly soiled bedding was changed in a timely manner affecting Resident #76. The facility also failed to ensure the south wing shower room wall was maintained in good repair. This had the potential to affect 35 residents (#5, #9, #21, #24, #27, #30, #31, #37, #38, #41, #44, #48, #49, #52, #56, #65, #66, #68, 69, #71, #72, #74, #82, #84, #92, #95, #97, #99, #100, #101, #102, #104, #108, 109, and #114) of 38 residents that use the south wing shower room. The facility census was 115.
  2. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 12, 2025
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure comfortable room temperatures for Resident #20 and Resident #113. This finding affected two residents (Residents #20 and #113) of 115 residents who reside in the facility.
September 9, 2024Complaint inspection · 1 citation
  1. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 20, 2024
    Inspectors wroteBased on record review, interview, and facility policy review the facility failed to ensure Resident #200's scattered bruises were comprehensively assessed and monitored to include descriptions, measurements, and progression. This finding affected one resident (#200) of three residents reviewed for falls. The facility census was 116.
April 4, 2024Complaint inspection · 2 citations
  1. D
    Keep residents' personal and medical records private and confidential.
    F583 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 17, 2024
    Inspectors wroteBased on observation, record review, interview, and facility policy review the facility failed to ensure resident records were protected and only accessed by authorized individuals. This affected one resident (#3) of three residents reviewed for safe record keeping. The facility census was 125.
  2. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 17, 2024
    Inspectors wroteBased on observation, record review, interview, and facility policy review the facility failed to ensure alleged abuse events were reported and investigated appropriately. This affected one resident (#19) of five residents reviewed for abuse prohibition. The facility census was 125.
October 18, 2023Complaint inspection · 3 citations
  1. J
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 1, 2023
    Inspectors wroteBased on closed medical record review, review of video/audio camera recordings, review of a fire department cardiopulmonary resuscitation (CPR) report, review of a facility Self-Reported Incident (SRI), review of the facility policy for call lights, review of the facility policy for resident condition change, review of the redcross.org Adult Cardiopulmonary Resuscitation (CPR) Steps reference, and interviews, the facility failed to timely and appropriately respond to Resident #118's calls for assistance and failed to provide adequate assistance/intervention as the resident was experiencing a change in condition/respiratory distress. This resulted in Immediate Jeopardy and serious life-threatening harm/subsequently death beginning on [DATE] at 6:59 A.M. when staff failed to provide timely and appropriate care after Resident #118 pushed her call light and began yelling out for the nurse. [...]
  2. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 1, 2023
    Inspectors wroteBased on closed medical record review, video/audio footage review, review of a facility self-reported incident, policy review and interview, the facility failed to ensure allegations of neglect were timely reported to the State agency. This affected one resident (#118) of two residents reviewed for death. The census was 112.
  3. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 1, 2023
    Inspectors wroteBased on closed medical record review, review of the audio/video footage, interview and policy review, the facility failed to accurately document Resident #118's condition change and care provided in the resident's medical record. This affected one resident (#118) of two residents reviewed for death. The facility census was 112.
September 27, 2023Complaint inspection · 1 citation
  1. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 1, 2023
    Inspectors wroteBased on record review, policy review, and staff interview, the facility failed to ensure an allegation of physical abuse was reported to the state agency as required. This affected one resident (#9) of three residents reviewed for abuse, neglect, and misappropriation. The facility census was 113.
September 14, 2023Standard inspection · 10 citations
  1. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 1, 2023
    Inspectors wroteBased on observation, interview, record review and facility policy review, the facility failed to ensure consistent safe storage of smoking materials. This affected two residents (Resident #4 and #52) of two residents reviewed for smoking with the potential to affect all 16 Residents who are independent smokers (Residents #4, #12, #31, #35, #52, #82, #89, #90, #96, #99, #104, #112, #116, #118, #141 and #277). The facility census was 116.
  2. E
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 1, 2023
    Inspectors wroteBased on observation and interview, the facility failed to ensure pureed foods were prepared to the appropriate consistency. This affected eight residents (Residents #11, #29, #55, #58, #59, #60, #84 and #105) receiving a pureed diet. The facility census was 116 residents.
  3. E
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 1, 2023
    Inspectors wroteBased on observation, maintenance log review, and staff interview the facility failed to maintain resident rooms in a safe and functional condition. This affected four residents (Resident #11, #23, #42, #55) of 116 residents observed for environment.
  4. D
    Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
    F569 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 1, 2023
    Inspectors wroteBased on interview, record review and facility policy review, the facility failed to provide spend-down letters for each month the resident was over the resource limit. This affected three residents (Residents #9, #13 and #93) of five residents reviewed for resident funds. The facility census was 116 residents.
  5. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 1, 2023
    Inspectors wroteBased on interview, record review and facility policy review, the facility failed to ensure advanced directives were consistent across electronic and paper medical records. This affected two residents (Resident #23 and Resident #105) of two residents reviewed for advanced directives. The facility census was 116 residents.
  6. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 1, 2023
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide timely incontinence care to Resident #22. This affected one resident (Resident #22) of three residents reviewed for incontinence care. The facility census was 116.
  7. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 1, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide catheter care in a manner to prevent infection. This affected one (Resident #44) of two residents reviewed for catheters. The facility census was 116.
  8. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 1, 2023
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide nutritional juice supplement to Resident #79 that was ordered due to a significant weight loss. This affected one resident (Resident #79) of eight residents reviewed for nutrition.
  9. B
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for minimal harm, pattern · deficient, provider has October 5, 2023
    Inspectors wroteBased on medical record review, staff interview, and facility policy review, the facility failed to provide written notice of transfer to the resident and/or representative(s) upon hospital transfer/discharge. This affected three residents (Residents #2, #57 and #123) of four residents reviewed for discharges/transfers with hospitalizations. The facility census was 116.
  10. B
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    F625 · Resident Rights · No actual harm, potential for minimal harm, pattern · deficient, provider has October 5, 2023
    Inspectors wroteBased on medical record review, staff interview, and facility policy review, the facility failed to provide written notice of bed hold duration to the resident and/or representative(s) at the time of discharge/transfer to the hospital. This affected three residents (Residents #57, #2 and #123) of four residents reviewed for discharges with hospitalizations. The facility census was 116.
January 30, 2020Standard inspection · 8 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) April 16, 2020
    Inspectors wroteBased on observation, interview, record review and policy review, the facility failed to maintain a clean and sanitary kitchen and nursing unit refrigerators, as well as ensure hair restraints were worn in the kitchen. This had the potential to affect all but three residents (Residents #14, #74 and #88) who received nothing by mouth.
  2. E
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 16, 2020
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure the pureed chicken was prepared according the recipe. This had the potential to affect seven residents (Residents #3, #10, #47, #75, #79, #93 and #305) who received pureed diets.
  3. E
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    F808 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 16, 2020
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure accurate portion sizes were served for the mechanical soft chicken. This had the potential to affect 29 residents (Residents #2, #4, #7, #8, #11, #15, #20, #24, #25, #28, #29, #31, #36, #38, #50, #58, #59, #63, #69, #70, #73, #81, #86, #89, #96, #100, #101, #105 and #156) who received a mechanical soft diet.
  4. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 16, 2020
    Inspectors wroteBased on observation, record review, interview and policy review, the facility failed to ensure call lights were within reach and accessible for Residents #46 and #51. This affected two Residents (#46 and #51) of 32 residents reviewed for call light placement. The facility census was 104.
  5. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 16, 2020
    Inspectors wroteBased on record review and interview, the facility failed to ensure code status matched in both the electronic medical record and the hard chart. This affect one Resident (#88) of 34 residents reviewed for advance directives.
  6. D
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 16, 2020
    Inspectors wroteBased on observation, interview, record review and policy review, the facility failed to ensure Residents #39 and #94's toilets were cleaned and Resident #88's respiratory suction machine and stand were cleaned. This affected three residents (Residents #39, #94 and #88) but had the potential to affect all 104 residents.
  7. B
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for minimal harm, pattern · deficient, provider has February 28, 2020
    Inspectors wroteBased on interview and record review, the facility failed to notify and provide written notice to the residents and/ or their responsible parties of the residents transfer to the hospital and failed to ensure the ombudsman was aware of the residents transfer out of the facility. This affected three residents (Residents #26, #83 and #107) of three residents reviewed for hospitalization. The facility census was 104.
  8. B
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    F625 · Resident Rights · No actual harm, potential for minimal harm, pattern · deficient, provider has February 28, 2020
    Inspectors wroteBased on interview and record review, the facility failed to notify and provide written notice to the residents and/ or their responsible parties of the facility's bed-hold policy. This affected three residents (Residents #26, #83 and #107) of three residents reviewed for hospitalization. The facility census was 104.

Fire safety inspections

33 fire safety citations on file: 6 on June 9, 2026, 12 on September 14, 2023, 15 on January 30, 2020.

Every fire safety citation33 citations
  1. E
    Have properly located and lighted "Exit" signs.
    K 293 · June 9, 2026 · Corrected (the home has a date of correction)
  2. E
    Provide properly protected cooking facilities.
    K 324 · June 9, 2026 · Corrected (the home has a date of correction)
  3. E
    Install corridor and hallway doors that block smoke.
    K 363 · June 9, 2026 · Corrected (the home has a date of correction)
  4. E
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · June 9, 2026 · Corrected (the home has a date of correction)
  5. E
    Install smoke barrier doors that can resist smoke for at least 20 minutes.
    K 374 · June 9, 2026 · Corrected (the home has a date of correction)
  6. E
    Have proper power supply for life support equipment.
    K 915 · June 9, 2026 · Corrected (the home has a date of correction)
  7. F
    Properly install and monitor supervisory attachments on automatic sprinkler systems.
    K 352 · September 14, 2023 · Corrected (the home has a date of correction)
  8. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · September 14, 2023 · Corrected (the home has a date of correction)
  9. F
    Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
    K 354 · September 14, 2023 · Corrected (the home has a date of correction)
  10. F
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · September 14, 2023 · Corrected (the home has a date of correction)
  11. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · September 14, 2023 · Corrected (the home has a date of correction)
  12. E
    Have corridors or aisles that are unobstructed and are at least 8 feet in width.
    K 232 · September 14, 2023 · Corrected (the home has a date of correction)
  13. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · September 14, 2023 · Corrected (the home has a date of correction)
  14. E
    Provide properly protected cooking facilities.
    K 324 · September 14, 2023 · Corrected (the home has a date of correction)
  15. E
    Have properly installed electrical wiring and gas equipment.
    K 511 · September 14, 2023 · Corrected (the home has a date of correction)
  16. E
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · September 14, 2023 · Corrected (the home has a date of correction)
  17. E
    Ensure proper usage of power strips and extension cords.
    K 920 · September 14, 2023 · Corrected (the home has a date of correction)
  18. E
    Have proper medical gas storage and administration areas.
    K 923 · September 14, 2023 · Corrected (the home has a date of correction)
  19. F
    Conduct testing and exercise requirements.
    E 39 · January 30, 2020 · Corrected (the home has a date of correction)
  20. F
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · January 30, 2020 · Corrected (the home has a date of correction)
  21. F
    Have exits that are accessible at all times.
    K 271 · January 30, 2020 · Corrected (the home has a date of correction)
  22. F
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · January 30, 2020 · Corrected (the home has a date of correction)
  23. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · January 30, 2020 · Corrected (the home has a date of correction)
  24. F
    Have elevators that firefighters can control in the event of a fire.
    K 531 · January 30, 2020 · Corrected (the home has a date of correction)
  25. F
    Provide a written emergency evacuation plan.
    K 711 · January 30, 2020 · Corrected (the home has a date of correction)
  26. F
    Have simulated fire drills held at unexpected times.
    K 712 · January 30, 2020 · Corrected (the home has a date of correction)
  27. F
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · January 30, 2020 · Corrected (the home has a date of correction)
  28. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · January 30, 2020 · Corrected (the home has a date of correction)
  29. E
    Have properly located and lighted "Exit" signs.
    K 293 · January 30, 2020 · Corrected (the home has a date of correction)
  30. E
    Install corridor and hallway doors that block smoke.
    K 363 · January 30, 2020 · Corrected (the home has a date of correction)
  31. E
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · January 30, 2020 · Corrected (the home has a date of correction)
  32. C
    Address subsistence needs for staff and patients.
    E 15 · January 30, 2020 · deficient, provider has
  33. C
    Establish roles under a Waiver declared by secretary.
    E 26 · January 30, 2020 · deficient, provider has

Fines and payment denials

DatePenaltyAmount or length
June 9, 2026Fine $27,378

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeOhioUnited States
All nursing staff (RN, LPN and aides)3.433.693.86
Registered nurses0.830.640.69
All nursing staff on weekends3.133.283.42
Nurse aides1.92
Licensed practical nurses0.69
Nursing staff turnover (share who left in a year)67.3%48.7%45.8%
Registered nurse turnover81.3%43.9%42.9%
Administrators who left1

CMS expects 4.65 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.56 on weekdays and 3.13 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.7% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.35 in April to June 2025 to 3.43 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.430.833.563.13 1.7%0 of 90108
Oct to Dec 20253.410.843.553.06 1.6%0 of 92106
Jul to Sep 20253.360.783.433.18 0.0%0 of 92107
Apr to Jun 20253.350.693.463.09 0.0%0 of 91110
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Ohio, Jan to Mar 20263.640.603.803.244.6%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Ohio

JobMedianMiddle halfEmployed
Ohio, all employers
CNAs (nursing assistants)$18.76$17.93 to $21.4463,280
LPNs and LVNs$29.78$27.34 to $31.6839,900
Registered nurses$39.67$38.08 to $47.61143,730
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeOhioUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
0.65.313.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.20.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.70.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
0.33.23.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.81.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
0.06.114.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
5.53.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
7.58.815.4

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Heights Rehabilitation and Healthcare Center, the's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (49.6% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

49.6% this home

No different from the national rate

US median of homes 51.5% · Ohio: 147 better, 20 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 47 eligible stays.

Potentially preventable readmissions

10.8% this home

No different from the national rate

US median of homes 10.7% · Ohio: 3 better, 7 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 50 eligible stays.

Infections that led to a hospital stay

7.1% this home

No different from the national rate

US median of homes 7.1% · Ohio: 1 better, 4 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 29 eligible stays.

Self-care and mobility at discharge

66.7% this home

Median of homes: Ohio55.6% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 21 residents counted.

Falls with major injury

0.0% this home

Median of homes: Ohio0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 34 residents counted.

New or worsened pressure ulcers

1.7% this home

Median of homes: Ohio1.4% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 34 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Ohio100.0% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 6 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: THE HEIGHTS REHABILITATION AND HEALTHCARE CENTER LLC. CMS links this home to Crown Healthcare Group, a group of 9 nursing homes averaging 2.3 stars overall.

NameRoleTypeShareSince
Crown Ohio Holdco II LLC5% or greater direct ownership interestOrganization100%02/01/2019
Daubenmire, KevinManaging control - governing bodyIndividual02/06/2025
Elkins Way LLCOperational/managerial controlOrganization12/31/2022
Daubenmire, KevinOperational/managerial controlIndividual02/06/2025
Flanagan, JohnOperational/managerial controlIndividual08/14/2024
Mandat, ThomasOperational/managerial controlIndividual12/04/2019
Fejcc TrustAdp of the SNFOrganization02/06/2025
Mdatas TrustAdp of the SNFOrganization02/06/2025
Mrs Family TrustAdp of the SNFOrganization02/06/2025
Daubenmire, KevinAdp of the SNFIndividual02/06/2025
Flanagan, JohnAdp of the SNFIndividual08/14/2024
Mandat, ThomasAdp of the SNFIndividual12/04/2019
Weintraub, MosheAdp of the SNFIndividual02/06/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 14 problems in this area, most recently on July 29, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 11 problems in this area, most recently on June 9, 2026: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 6 problems in this area, most recently on June 9, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  4. When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on June 9, 2026: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.13 hours per resident per day, below the Ohio average of 3.28.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Ohio contacts for a concern about a nursing home

These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.

Common questions

What is Heights Rehabilitation and Healthcare Center, the's Medicare star rating?
CMS rates Heights Rehabilitation and Healthcare Center, the 1 out of 5 stars overall, with 1 for health inspections, 1 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Heights Rehabilitation and Healthcare Center, the get at its last inspection?
20 health deficiencies at the standard inspection on June 9, 2026. The Ohio average is 10.5.
Has Heights Rehabilitation and Healthcare Center, the been fined?
Yes. CMS lists 1 fine totaling $27,378 in the last three years.
Does Heights Rehabilitation and Healthcare Center, the accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Heights Rehabilitation and Healthcare Center, the?
CMS lists 13 owners and managers, and links the home to Crown Healthcare Group. Legal business name: THE HEIGHTS REHABILITATION AND HEALTHCARE CENTER LLC.

Sources

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