Has Heritage Nursing and Rehabilitation Community been fined?

CMS lists no fines in the last three years.

Does Heritage Nursing and Rehabilitation Community accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns Heritage Nursing and Rehabilitation Community?

CMS lists 11 owners and managers, and links the home to Atrium Centers. Legal business name: ATRIUM HERITAGE INC..

Heritage Nursing and Rehabilitation Community: Inspections

The record in brief

At its most recent standard inspection, on March 17, 2026, inspectors cited 3 health deficiencies (the Michigan average is 9.9, the national average 9.2).

None of its 16 health citations since April 2024 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.38 hours per resident per day, against 3.99 across Michigan and 3.86 nationally. Registered nurses accounted for 0.62 of those hours.

43.8% of nursing staff left within the year CMS measured (Michigan average 44.1%).

CMS links it to Atrium Centers, an affiliated group of 26 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

604/24

702/25

303/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

Potential for minimal harm

March 17, 2026Standard inspection · 3 citations

F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) April 17, 2026

Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain best practices in the food service area resulting in the potential to spread food borne illness to all residents that consume food from the kitchen. Findings Include:On 03/15/2026 at 8:55AM, observed in the residents' refrigerator, an open container of [NAME] Thickened Water (no flavor), without an open date, or a facility provided use by date. When asked who is responsible for dating the foods in the residents' refrigerator, Dietary [NAME] (DC) N said the [NAME] thickened water should have had a date on it, and that nursing staff is responsible for dating product used for med-pass, and resident's food. The container was discarded by DC N. On 03/15/2026 at 8:57AM, observed in the walk-in cooler, open container [NAME] Ready Care Cranberry Cocktail that did not have an open date or a use by date. [...]
E

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 17, 2026

Inspectors wroteBased on interview and record review, the facility failed to fully implement the employee illness surveillance practices when reviewed for infection control.
D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 17, 2026

Inspectors wroteBased on observation, interview, and record review, the facility failed to safely transfer one resident (Resident #28) out of three residents reviewed for accidents and hazards.

February 21, 2025Standard inspection, Complaint inspection · 7 citations

F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) March 26, 2025

Inspectors wroteBased on observation, interview, and record review, the facility failed to prepare food in accordance with professional standards for food service safety. This deficient practice has the potential to result in food borne illness among all residents that consume food in the kitchen.
D

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 26, 2025

Inspectors wroteBased on interview and record review, the facility failed to honor Advanced Directives for 1 resident (R2) out of 2 residents reviewed for Advanced Directives and ensure that the competent resident made their own Medical Treatment Decisions.
D

Ensure services provided by the nursing facility meet professional standards of quality.

F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 26, 2025

Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure medications were administered following nursing professional standards of practice, for 3 of 8 residents (R35, R11, and R30), resulting in medication errors and the withholding of medications without a physician order.
D

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 26, 2025

Inspectors wroteBased on interview and record review, the facility failed to administer and accurately document administration of controlled substances for 3 of 6 residents (Resident #17, #16, and #239) reviewed for the administration of controlled medications, resulting in the potential for ineffective management of pain and the potential for diversion of controlled drugs. Resident #17 (R17) Review of an admission Record revealed R17 was a [AGE] year-old female, admitted to the facility on [DATE], with pertinent diagnoses which included: anxiety, spinal stenosis, and severe osteopenia. Review of R17's Order Summary dated 7/20/24 revealed, hydrocodone-acetaminophen (Norco) tablet; 5-325 mg; [...]
D

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 26, 2025

Inspectors wroteThis citation pertains to intake # MI00146937 Based on interview and record review the facility failed to 1.) involve residents/resident representative in the medication management process and 2.) evaluate and track progress and/or decline towards the gradual dose reduction of a psychotropic medication for 2 of 5 residents (Resident #4 and #24) reviewed for psychotropic medication use.
D

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 26, 2025

Inspectors wroteBased on interview and record review, the facility failed to ensure a complete and accurate medical record for one resident (R29) out of 9 residents reviewed when the physician did not document an assessment or date mark a signature on an assessment of capacity.
D

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

F847 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 26, 2025

Inspectors wroteBased on interview and record review, the facility failed explain terms of an Agreement to Resolve Legal Disputes Through Arbitration and ensure the validity of understanding/consent to enter into the agreement was witnessed for one resident's (R29's) Health Care Power of Attorney (HCPOA) out of 3 residents reviewed for Arbitration agreements.

April 4, 2024Standard inspection, Complaint inspection · 6 citations

F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 10, 2024

Inspectors wroteBased on observation, interview, and record review the facility failed to: 1. Ensure proper cooling of potentially hazardous foods; 2. Properly date mark and discard food product; and 3. Ensure cleaning of food and non-food contact surfaces. These conditions resulted in an increased risk of contaminated foods and an increased risk of food borne illness that affected 33 residents who consume food from the kitchen. Findings Include: 1. During the initial tour of the walk-in cooler, starting at 9:03 AM on 4/1/24, it was observed that a cooked pork roast was found on the bottom shelf of the walk-in cooler covered and in one solid piece. When asked when the pork roast was cooked, Certified Dietary Manager (CDM) B stated that he cooked and cooled it yesterday. The surveyor and CDM B both took a temperature of the pork roast and found it to be 47F. [...]
E

Reasonably accommodate the needs and preferences of each resident.

F558 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 10, 2024

Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain call lights within sight and reach for 3 of 3 residents reviewed (Resident #27, Resident #138, and Resident #8).
E

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) May 10, 2024

Inspectors wroteThis citation pertains to intake # MI00-143546 Based on interview and record review, the facility failed to provide coordinated quality care for 1 of 3 residents (Resident #35) reviewed, resulting in (a) incorrect transfer status used by staff, (b) inconsistent/conflicting skin assessments, (c) an incorrectly completed baseline care plan that provided little guidance to direct care staff on how to meet the resident's immediate needs, (d) incomplete nursing assessments and documentation, (e) a significant delay in downgrading the residents weight bearing status as ordered, and (f) low blood pressures not reported to the physician.
E

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 10, 2024

Inspectors wroteBased on observation, interview, and record review, the facility failed to operationalize policies and procedures to store medications and secure narcotics, per standards of practice for 2 of 2 medication carts and for one resident (Resident #138).
D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 10, 2024

Inspectors wroteBased on observation, interview and record review, the facility failed to monitor and assess equipment in the facility to ensure proper working condition, resulting in a shower chair breaking and one resident (Resident #19) hitting her head, out of 5 residents reviewed for accidents and hazards.
D

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

F710 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 10, 2024

Inspectors wroteBased on observation, interview and record review, the facility failed to notify the physician for 1 (Resident #9) of 1 resident reviewed for physician notifications when her insulin was not available and not given.

Fire safety inspections

23 fire safety citations on file: 16 on March 17, 2026, 5 on February 21, 2025, 2 on April 4, 2024.

Every fire safety citation23 citations

F
Conduct testing and exercise requirements.

E 39 · March 17, 2026 · Corrected (the home has a date of correction)
F
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · March 17, 2026 · Corrected (the home has a date of correction)
F
Inspect, test, and maintain automatic sprinkler systems.

K 353 · March 17, 2026 · Corrected (the home has a date of correction)
F
Provide a written emergency evacuation plan.

K 711 · March 17, 2026 · Corrected (the home has a date of correction)
F
Have restrictions on the use of flammable curtains.

K 751 · March 17, 2026 · Corrected (the home has a date of correction)
F
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

K 914 · March 17, 2026 · Corrected (the home has a date of correction)
E
Keep aisles, corridors, and exits free of obstruction in case of emergency.

K 211 · March 17, 2026 · Corrected (the home has a date of correction)
E
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

K 222 · March 17, 2026 · Corrected (the home has a date of correction)
E
Have exits that are accessible at all times.

K 271 · March 17, 2026 · Corrected (the home has a date of correction)
E
Have properly located and lighted "Exit" signs.

K 293 · March 17, 2026 · Corrected (the home has a date of correction)
E
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

K 321 · March 17, 2026 · Corrected (the home has a date of correction)
E
Install corridor and hallway doors that block smoke.

K 363 · March 17, 2026 · Corrected (the home has a date of correction)
E
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

K 372 · March 17, 2026 · Corrected (the home has a date of correction)
E
Have properly installed electrical wiring and gas equipment.

K 511 · March 17, 2026 · Corrected (the home has a date of correction)
E
Have restrictions on the use of portable space heaters.

K 781 · March 17, 2026 · Corrected (the home has a date of correction)
E
Ensure proper usage of power strips and extension cords.

K 920 · March 17, 2026 · Corrected (the home has a date of correction)
F
Have simulated fire drills held at unexpected times.

K 712 · February 21, 2025 · Corrected (the home has a date of correction)
F
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · February 21, 2025 · Corrected (the home has a date of correction)
E
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

K 321 · February 21, 2025 · Corrected (the home has a date of correction)
E
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

K 372 · February 21, 2025 · Corrected (the home has a date of correction)
E
Have properly installed electrical wiring and gas equipment.

K 511 · February 21, 2025 · Corrected (the home has a date of correction)
F
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · April 4, 2024 · Corrected (the home has a date of correction)
D
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

K 914 · April 4, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Michigan	United States
All nursing staff (RN, LPN and aides)	3.38	3.99	3.86
Registered nurses	0.62	0.78	0.69
All nursing staff on weekends	3.11	3.50	3.42
Nurse aides	1.97
Licensed practical nurses	0.79
Nursing staff turnover (share who left in a year)	43.8%	44.1%	45.8%
Registered nurse turnover	33.3%	39.2%	42.9%
Administrators who left	0

CMS expects 3.52 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.49 on weekdays and 3.11 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 3.7% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.30 in April to June 2025 to 3.38 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	3.38	0.62	3.49	3.11	3.7%	0 of 90	35
Oct to Dec 2025	3.29	0.60	3.40	3.04	5.3%	0 of 92	35
Jul to Sep 2025	3.10	0.54	3.17	2.91	4.0%	0 of 92	36
Apr to Jun 2025	3.30	0.74	3.43	2.97	0.4%	0 of 91	36
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Michigan, Jan to Mar 2026	3.95	0.70	4.14	3.45	3.3%	0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Michigan

Job	Median	Middle half	Employed
Michigan, all employers
CNAs (nursing assistants)	$19.03	$18.35 to $21.59	43,290
LPNs and LVNs	$31.47	$29.83 to $35.52	10,880
Registered nurses	$45.34	$39.46 to $49.74	104,950
United States, nursing care facilities
CNAs (nursing assistants)	$20.67	$17.91 to $22.55	534,270
LPNs and LVNs	$33.86	$30.05 to $37.40	188,210
Registered nurses	$41.11	$37.85 to $47.68	142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Michigan	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	5.2	10.8	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	0.8	0.8	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	1.0	1.5	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	5.7	3.0	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	1.6	1.1	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	3.0	12.0	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	2.0	5.1	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	42.5	14.8	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	34.6	24.0	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	14.4	11.7	12.0

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Heritage Nursing and Rehabilitation Community's Medicare short-stay residents. On returning residents home or to the community, CMS rates it better than the national rate (72.5% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

72.5% this home

Better than the national rate

US median of homes 51.5% · Michigan: 89 better, 22 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 54 eligible stays.

Potentially preventable readmissions

10.1% this home

No different from the national rate

US median of homes 10.7% · Michigan: 0 better, 9 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 51 eligible stays.

Infections that led to a hospital stay

8.1% this home

No different from the national rate

US median of homes 7.1% · Michigan: 1 better, 1 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 27 eligible stays.

Self-care and mobility at discharge

40.0% this home

Median of homes: Michigan57.6% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 25 residents counted.

Falls with major injury

2.6% this home

Median of homes: Michigan0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 39 residents counted.

New or worsened pressure ulcers

0.0% this home

Median of homes: Michigan1.3% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 39 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Michigan99.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 17 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: ATRIUM HERITAGE INC.. CMS links this home to Atrium Centers, a group of 26 nursing homes averaging 2.9 stars overall.

Name	Role	Type	Share	Since
Atrium Centers, LLC	5% or greater direct ownership interest	Organization	100%	10/01/2007
Bailey, Essel	5% or greater indirect ownership interest	Individual	74%	12/27/2012
Finney, Donald	5% or greater indirect ownership interest	Individual	25%	08/22/2012
Lockhart, Dennis	5% or greater indirect ownership interest	Individual		01/01/2010
Bailey, Essel	Corporate director	Individual		10/01/2007
Finney, Donald	Corporate director	Individual		08/22/2012
Albright Ross, Susan	Corporate officer	Individual		01/02/2018
Ferkany, James	Corporate officer	Individual		08/01/2018
Atrium Centers Management LLC	Operational/managerial control	Organization		10/01/2007
Albright Ross, Susan	Operational/managerial control	Individual		01/02/2018
Gross, Deborah	Operational/managerial control	Individual		12/12/2016

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on March 17, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on March 17, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on February 21, 2025: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on February 21, 2025: "Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive."
Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.11 hours per resident per day, below the Michigan average of 3.50.

Other nursing homes nearby

Medilodge of Zeeland
Zeeland, 0.6 mi · 3 of 5 stars · 34 citations
Medilodge of Holland
Holland, 3 mi · 3 of 5 stars · 13 citations
The Inn at Freedom Village
Holland, 4.7 mi · 5 of 5 stars · 8 citations
Resthaven Care Center
Holland, 6.6 mi · 3 of 5 stars · 30 citations
The Oaks at Jamestown
Hudsonville, 8 mi · 5 of 5 stars · 0 citations
The Laurels of Hudsonville
Hudsonville, 8.1 mi · 1 of 5 stars · 37 citations
Allendale Nursing and Rehabilitation Community
Allendale, 12.2 mi · 2 of 5 stars · 34 citations
Mission Point Nursing & Physical Rehabilitation Ce
Grandville, 14.1 mi · 1 of 5 stars · 66 citations

Michigan contacts for a concern about a nursing home

These are the official offices in Michigan. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Michigan Department of Licensing and Regulatory Affairs, Bureau of Survey and Certification, Long Term Care Division, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Michigan Long Term Care Ombudsman Program, 1-866-485-9393. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: LARA State Licensing Search, where Michigan publishes its own records on licensed homes.

Common questions

What is Heritage Nursing and Rehabilitation Community's Medicare star rating?: CMS rates Heritage Nursing and Rehabilitation Community 4 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Heritage Nursing and Rehabilitation Community get at its last inspection?: 3 health deficiencies at the standard inspection on March 17, 2026. The Michigan average is 9.9.
Has Heritage Nursing and Rehabilitation Community been fined?: CMS lists no fines in the last three years.
Does Heritage Nursing and Rehabilitation Community accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Heritage Nursing and Rehabilitation Community?: CMS lists 11 owners and managers, and links the home to Atrium Centers. Legal business name: ATRIUM HERITAGE INC..

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.