Higher Call Nursing Center
407 Whitebird Street, Quapaw, OK 74363 · Ottawa County · (918) 674-2233
86 certified beds, about 44 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2020
Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
4 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 375579 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 9, 2026, inspectors cited 3 health deficiencies (the Oklahoma average is 6.4, the national average 9.2).
Of 32 health citations since April 2023, 6 were rated as actual harm or immediate jeopardy to residents (5 immediate jeopardy).
CMS lists 1 fine totaling $18,113 in the last three years; the largest was $18,113, and the latest is dated March 28, 2024.
Nurses and nurse aides worked 3.61 hours per resident per day, against 3.79 across Oklahoma and 3.86 nationally. Registered nurses accounted for 0.47 of those hours.
62.3% of nursing staff left within the year CMS measured (Oklahoma average 55.5%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
1304/23
703/24
505/24
301/26
406/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 32 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
5J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
16D
6E
4F
Potential for minimal harm
0A
0B
0C
June 1, 2026Complaint inspection · 4 citations
- F Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation and interview, the facility failed to ensure food was palatable for 1 of 2 meals sampled for taste, temperature, and timeliness in being served. The administrator identified 38 residents ate from the kitchen.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure food items were stored correctly in the kitchen's refrigerator and freezer and labeled with the preparation and use-by date for 2 of 2 observations. The administrator identified 38 residents received meals from the kitchen.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on record review and interview, the facility failed to ensure a resident received pain medication in a timely manner for 1 (#2) of 3 sampled residents reviewed for pain management. The administrator identified 38 residents resided in the facility.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure medications were stored securely. The administrator identified 38 residents resided in the facility.
January 9, 2026Standard inspection, Complaint inspection · 3 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure: a. prepared food items were labeled with the preparation and use-by dates; b. fresh food items were discarded when wilted and soft to the touch; c. food items were discarded after manufacturer expiration dates; and d. temperature logs were completed for 1 of 2 community refrigerators. The administrator identified 41 residents received meals from the kitchen.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interview, the facility failed to ensure a resident's annual MDS assessment accurately documented the resident's fall history for 1 (#36) of 16 sampled residents whose MDS assessments were reviewed. The DON identified 41 residents received MDS assessments.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure infection control was maintained during wound care for 1 (#2) of 2 sampled residents reviewed for wound care. The DON identified 15 residents received wound care.
May 16, 2024Standard inspection · 5 citations
- E Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on record review and interview, the facility failed to ensure a resident did not receive unnecessary psychotropic medications for two (#5 and #19) of five residents reviewed for unnecessary medications. The CMS form 802 documented 27 residents received psychotropic medications.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, record review, and interview, the facility failed to store, prepare, and serve food in accordance with professional standards for food service safety. The DON identified 37 residents who received meals from the kitchen.
- D Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Inspectors wroteBased on record review and interview, the facility failed to enter required information on a Skilled Nursing Facility Advance Notice of Beneficiary Notice of Non-coverage (SNFABN) form prior to having a resident sign the document for one (#20) of three sampled resident reviewed for beneficiary notification. A facility daily census report documented 37 resident resided in the facility.
- D Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure the resident was assessed for their ability to safely use bed rails and the resident or their representative gave informed consent in writing prior to the use of bed rails for one (#7) of one resident reviewed for bed rail use. A facility daily census report documented 37 resident resided in the facility.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation and interview, the facility failed to ensure infection control protocols were followed during wound care for one (#5) of two residents reviewed for wounds. The DON identified 8 residents in the facility with wounds.
March 28, 2024Complaint inspection · 7 citations
- J Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteOn 03/26/24 at 3:33 p.m., an Immediate Jeopardy (IJ) situation was determined to exist related to the facilities failure to ensure Resident #1's right to remain in their room was not violated. Resident #1 was made to leave their room after stating repeatedly they did not feel well and did not want to go to the dining hall for a meal. On 03/25/24 at 3:30 p.m., the Oklahoma State Department of Health was notified and verified the existence of an IJ situation. On 03/25/24 at 3:33 p.m., the administrator was notified of the immediate jeopardy situation. On 03/28/24 at 1:21 p.m., an acceptable plan of removal was submitted to the Oklahoma State Department of Health. The facility plan of removal, dated 03/26/24 at 6:00 p.m., read in part, Grievance book has been established and is an ongoing measure to ensure issues are being taken care of in a timely manner . [...]
- J Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteOn [DATE] at 3:33 p.m., and Immediate Jeopardy (IJ) situation was determined to exist related to the facilities failure to prevent mental and physical abuse to Resident #1 using a gait belt to walk the resident from their room to the dining hall after the resident had stated they did not want to leave their room. Three employees that witnessed the abuse did not intervene to stop the abuse. On [DATE] at 3:30 p.m., the Oklahoma State Department of Health was notified and verified the existence of an IJ situation. On [DATE] at 3:33 p.m., the administrator was notified of the immediate jeopardy situation. On [DATE] at 1:21 p.m., an acceptable plan of removal was submitted to the Oklahoma State Department of Health. [...]
- J Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Inspectors wroteOn [DATE] an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to ensure cardio-pulmonary resuscitation was provided according to standards of practice to Resident #1 who had become unresponsive and failed to assess a resident when they became unresponsive. On [DATE] 6:45 p.m., the Oklahoma State Department of Health was notified and verified the existence of an IJ situation. On [DATE] at 6:50 p.m., the Administrator was notified of the Immediate Jeopardy situation. On [DATE] at 5:00 p.m., an acceptable plan of removal was submitted to the Oklahoma State Department of Health. The facility's plan of removal, dated [DATE] at 5:00 p.m., read in part, .LPN #1 was terminated following results of investigation on [DATE] . [...]
- G Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, record review, and interview, the facility failed to prevent the use of a gait belt as a physical restraint for one (#1) of four sampled residents reviewed for resident rights. A Resident List Report, dated 01/23/24, documented 31 residents were residing at the facility.
- F Respond appropriately to all alleged violations.
Inspectors wroteBased on observation, record review, and interview, the facility failed to protect residents from potential abuse by delaying an investigation of possible abuse for one (#1) of four residents reviewed for abuse. A Resident List Report, dated [DATE], documented 31 residents were residing at the facility.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record review and interview the facility failed to notify a resident's family of a significant weight loss for one (#5) of three sampled residents reviewed for weight loss. A Resident List Report, dated 01/23/24, documented 31 residents residing at the facility.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and interview the facility failed to conduct skin and wound assessments and as ordered by a physician for one (#6) of three sampled residents reviewed for wound care. A Resident List Report, dated 01/23/24, documented 31 residents residing at the facility.
April 4, 2023Standard inspection · 13 citations
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteOn 04/01/23, an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to ensure residents who had fallen had interventions put in place to prevent the recurrence of falls. Failed to monitor and evaluate the effectiveness of the interventions and modify the care plan with each fall. Failed to conduct a root cause analysis and/or evaluate the cause for each fall. The facility did not have a fall prevention program, nor have the staff received education regarding falls and fall prevention in the last 12 months. On 04/01/23 at 12:05 p.m., the Oklahoma State Department of Health was notified and verified the existence of the IJ situation. On 04/01/23 at 12:17 p.m., the Administrator was notified of the IJ situation. On 04/01/23 at 2:56 p.m., an acceptable plan of removal was submitted to the Oklahoma State Department of Health. [...]
- J Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Inspectors wroteOn 03/30/23, an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to provide mental health treatment and services for Res #23 who had a serious mental illness, suicidal ideation, and threats to self-harm. On 03/30/23 at 2:00 p.m., the Oklahoma State Department of Health was notified and verified the existence of the IJ situation. On 03/30/23 at 2:17 p.m., the Administrator was notified of the IJ situation. On 03/30/23 at 6:40 p.m., an acceptable plan of removal was submitted to the Oklahoma State Department of Health. The facility's plan of removal, dated 03/30/23 at 6:40 p.m., read in part, 1. All residents that are in the facility will have a Trauma Informed Assessment completed within 24 hours. New admissions will have a Trauma Informed Assessment completed within 24 hours of admission. [...]
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review, observation and interview, the facility failed to ensure a comprehensive care plan was developed for for three (# 23, 36, and #91) of three residents whose comprehensive care plans were reviewed. The Resident Census and Conditions of Residents documented a census of 39 residents.
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review and interview, the facility failed to ensure care plans were revised for residents with falls, for two (#18 and #91) of two residents reviewed for falls. The Resident Census and Conditions of Residents documented a census of 39 residents.
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review, observation, and interview, the facility failed to ensure physician's orders were written for an indwelling urinary catheter and oxygen therapy for two (#91 and #94) of two residents whose physician's orders were reviewed. The Administrator identified one resident with an indwelling urinary catheter and four residents on oxygen therapy.
- E Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on record review and interview, the facility failed to ensure nursing staff were trained and had demonstrated competencies: a. to care for one (#23) of one residents reviewed for serious mental illness, and b. to assess and monitor one (#32) of one residents reviewed for pressure ulcers The Resident Census and Conditions of Residents, dated 03//23 documented and four residents with pressure ulcers.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review, observation, and interview, the facility failed to ensure resident assessments were accurate for three (#23, 32 and #94) of three residents reviewed for accuracy of assessments. The Resident Census and Conditions of Residents, dated 03/27/23, documented a census of 39.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on record review and interview, the facility failed to include a PASRR II evaluation in the comprehensive resident assessment and incorporate the recommendations into the resident's care plan for one (#23) of one resident whose Level II PASRR was reviewed. The administrator identified one resident who received a Level II PASRR review.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on record review, observation, and interview, the facility failed to ensure baseline care plans were developed to include care of residents with oxygen therapy, for one (#94 ) of one residents reviewed for baseline care plans. The Resident Census and Conditions of Residents, dated 03/27/23, documented a census of 39 residents.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on record review and interview, the facility failed to ensure accurate weekly skin assessments were completed for one (#32) of one residents reviewed for pressure ulcers. The Resident Census and Conditions of Residents, dated 03/27/23, documented four residents with pressure ulcers.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on record review, observation, and interview, the facility failed to assess a resident for continued need for an indwelling urinary catheter for one (#91) of one resident reviewed for an indwelling urinary catheter. The Administrator reported there was one resident with an indwelling urinary catheter.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on record review, observation, and interview, the facility failed to ensure one (#94) of four residents reviewed for oxygen therapy had the tubing and humidifier canister labeled with the date of change. The Administrator reported four residents had oxygen therapy.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review, observation, and interview, the facility failed to provide medications as ordered for three (#26, 28, and # 96) of three residents reviewed for medications. The Resident Census and Conditions of Residents, dated 03/27/23, documented a census of 39.
Fire safety inspections
6 fire safety citations on file: 1 on May 16, 2024, 3 on April 4, 2023, 2 on July 11, 2019.
Every fire safety citation6 citations
- E Provide properly protected cooking facilities.
- E Have proper medical gas storage and administration areas.
- C Have approved installation, maintenance and testing program for fire alarm systems.
- C To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Conduct testing and exercise requirements.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| March 28, 2024 | Fine | $18,113 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Oklahoma | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.61 | 3.79 | 3.86 |
| Registered nurses | 0.47 | 0.34 | 0.69 |
| All nursing staff on weekends | 3.40 | 3.44 | 3.42 |
| Nurse aides | 2.37 | ||
| Licensed practical nurses | 0.77 | ||
| Nursing staff turnover (share who left in a year) | 62.3% | 55.5% | 45.8% |
| Registered nurse turnover | 60.0% | 53.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.00 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.69 on weekdays and 3.40 on weekends, 8% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.86 in April to June 2025 to 3.61 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.61 | 0.47 | 3.69 | 3.40 | 0.0% | 0 of 90 | 44 |
| Oct to Dec 2025 | 3.83 | 0.50 | 4.01 | 3.38 | 0.0% | 0 of 92 | 44 |
| Jul to Sep 2025 | 3.69 | 0.46 | 3.70 | 3.67 | 0.9% | 0 of 92 | 43 |
| Apr to Jun 2025 | 3.86 | 0.49 | 4.00 | 3.50 | 0.0% | 0 of 91 | 42 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Oklahoma, Jan to Mar 2026 | 3.79 | 0.32 | 3.94 | 3.42 | 2.2% | 1.6% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Oklahoma | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 4.6 | 13.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.9 | 1.9 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 8.0 | 2.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.9 | 4.7 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.8 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 4.4 | 13.7 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 9.0 | 4.7 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 9.3 | 17.5 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 23.7 | 27.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.8 | 16.6 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 2.3 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.0 | 3.0 | 1.8 |
Owners and operators
Legal business name: GLOBAL HIGHER CALL NURSING LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Selectis Health Inc | 5% or greater direct ownership interest | Organization | 100% | 03/01/2020 |
| Baller, Lance | Indirect ownership interest | Individual | 03/01/2020 | |
| Day, Sarah | Managing control - governing body | Individual | 11/01/2023 | |
| Desmond, Adam | Managing control - governing body | Individual | 11/01/2023 | |
| Eckhart, Krystal | Managing control - governing body | Individual | 11/01/2023 | |
| Selectis Management LLC | Operational/managerial control | Organization | 12/14/2020 | |
| Bishop, Rachelle | Operational/managerial control | Individual | 09/29/2025 | |
| Bryan, Vincent | Operational/managerial control | Individual | 12/01/2021 | |
| Bryant, Sara | Operational/managerial control | Individual | 09/20/2022 | |
| Carrow, Jerika | Operational/managerial control | Individual | 10/04/2024 | |
| Day, Sarah | Operational/managerial control | Individual | 07/26/2021 | |
| Desmond, Adam | Operational/managerial control | Individual | 11/01/2023 | |
| Eckhart, Krystal | Operational/managerial control | Individual | 03/01/2020 | |
| Griffin, Barbara | Operational/managerial control | Individual | 07/31/2024 | |
| Hahner, Michelle | Operational/managerial control | Individual | 02/13/2023 | |
| Small, Novetta | Operational/managerial control | Individual | 03/15/2024 | |
| Trost, Jamie | Operational/managerial control | Individual | 09/08/2022 | |
| Whiteeagle, Kassidy | Operational/managerial control | Individual | 10/01/2025 | |
| Furstenberg, David | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 12/24/2025 | |
| Neuman, Clifford | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 12/24/2025 | |
| Selectis Health Inc | Adp of the SNF | Organization | 03/01/2020 | |
| Selectis Management LLC | Adp of the SNF | Organization | 12/19/2025 | |
| Baller, Lance | Adp of the SNF | Individual | 03/01/2020 | |
| Bishop, Rachelle | Adp of the SNF | Individual | 09/29/2025 | |
| Bryan, Vincent | Adp of the SNF | Individual | 12/01/2021 | |
| Bryant, Sara | Adp of the SNF | Individual | 09/20/2022 | |
| Carrow, Jerika | Adp of the SNF | Individual | 10/04/2024 | |
| Day, Sarah | Adp of the SNF | Individual | 07/26/2021 | |
| Desmond, Adam | Adp of the SNF | Individual | 11/01/2023 | |
| Eckhart, Krystal | Adp of the SNF | Individual | 12/14/2020 | |
| Griffin, Barbara | Adp of the SNF | Individual | 07/31/2024 | |
| Hahner, Michelle | Adp of the SNF | Individual | 02/13/2023 | |
| Small, Novetta | Adp of the SNF | Individual | 03/15/2024 | |
| Trost, Jamie | Adp of the SNF | Individual | 09/08/2022 | |
| Whiteeagle, Kassidy | Adp of the SNF | Individual | 10/01/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 10 problems in this area, most recently on June 1, 2026: "Provide safe, appropriate pain management for a resident who requires such services."
- When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on January 9, 2026: "Ensure each resident receives an accurate assessment."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 4 problems in this area, most recently on June 1, 2026: "Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on June 1, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.40 hours per resident per day, below the Oklahoma average of 3.44.
Other nursing homes nearby
- Eastwood Manor Commerce, 4.9 mi · 1 of 5 stars · 23 citations
- Windridge Nursing and Rehabilitation Center Miami, 5.3 mi · 5 of 5 stars · 17 citations
- Miami Nursing Center, LLC Miami, 7.8 mi · 1 of 5 stars · 42 citations
- Quaker Hill Manor Baxter Springs, 8.2 mi · 4 of 5 stars · 20 citations
- Galena Nursing & Rehab Center Galena, 12 mi · 2 of 5 stars · 23 citations
- Seneca Nursing Seneca, 12.1 mi · 1 of 5 stars · 35 citations
- Communities of Wildwood Ranch Joplin, 13.2 mi · 4 of 5 stars · 12 citations
- Westgate Joplin, 13.2 mi · 2 of 5 stars · 23 citations
Oklahoma contacts for a concern about a nursing home
These are the official offices in Oklahoma. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Oklahoma State Department of Health, Long Term Care Service, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Oklahoma Long-Term Care Ombudsman, Office of the Attorney General, 1-800-211-2116. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: OSDH Long Term Care Surveys search, where Oklahoma publishes its own records on licensed homes.
Common questions
- What is Higher Call Nursing Center's Medicare star rating?
- CMS rates Higher Call Nursing Center 1 out of 5 stars overall, with 1 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Higher Call Nursing Center get at its last inspection?
- 3 health deficiencies at the standard inspection on January 9, 2026. The Oklahoma average is 6.4.
- Has Higher Call Nursing Center been fined?
- Yes. CMS lists 1 fine totaling $18,113 in the last three years.
- Does Higher Call Nursing Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Higher Call Nursing Center?
- CMS lists 35 owners and managers. Legal business name: GLOBAL HIGHER CALL NURSING LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.