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Home / Massachusetts / Wilbraham

Life Care Center of Wilbraham

2399 Boston Road, Wilbraham, MA 01095 · Hampden County · (413) 596-3111

123 certified beds, about 115 residents a day · For profit - Partnership · Medicare and Medicaid since 1991

Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
2 of 5
Staffing
4 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 225543 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on May 27, 2026, inspectors cited 8 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).

None of its 31 health citations since December 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.83 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.70 of those hours.

33.9% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

CMS links it to Life Care Centers of America, an affiliated group of 194 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 31 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
21D
6E
2F
Potential for minimal harm
0A
1B
1C
May 27, 2026Standard inspection · 8 citations
  1. F
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 23, 2026
    Inspectors wroteBased on observations, interviews, and records reviewed, the facility failed to provide food at safe and appetizing temperatures to residents on three ([NAME] Terrace, Hampshire Woods, Hampden Gardens) out of three total resident units, increasing the residents' risks for reduced food/fluid intake. Specifically, the facility failed to provide food at safe and appetizing temperatures for the lunch meal on the [NAME] Terrace, Hampshire Woods, and Hampden Gardens units.
  2. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 23, 2026
    Inspectors wroteBased on observation and interview, the facility failed to ensure food for resident consumption in the main facility kitchen was stored, prepared, and/or distributed in accordance with professional standards for food service safety. Specifically, the facility failed to maintain safe temperatures of beverages being prepared for resident consumption in the main kitchen, putting the facility residents at increased risk of consuming food items that could harbor harmful bacteria.
  3. E
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    F565 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 23, 2026
    Inspectors wroteBased on interviews, and record review, the facility failed to ensure complaints and concerns reported during the Resident Council meetings in February 2026 and March 2026 were addressed timely and that a response/rationale by the facility was provided to the Resident Council to address the concerns for three ([NAME] Terrace, Hampshire Woods, Hampden Gardens) out of three resident units. Specifically, the facility failed to ensure that:-timely response/rationale was provided pertaining to Resident Council concerns in February 2026 regarding timeliness of staff responses to call bells.-timely response/rationale was provided relative to the Resident Council concerns documented in February 2026 and March 2026 regarding food temperatures and palatability.
  4. E
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    F585 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 23, 2026
    Inspectors wroteBased on interview, observation, and record review, the facility failed to make prompt efforts to resolve grievances related to care and treatment and support the residents' right to voice any grievance without discrimination, reprisal, or the fear of discrimination or reprisal. Specifically, the facility failed to:-ensure that grievance forms were accessible to residents and visitors and maintain an accurate process on how to file a grievance anonymously. -make timely and prompt efforts to resolve grievances brought forward during the February 2026 Resident Council meeting.-make attempts to prevent violation of any resident rights when the residents expressed concern about staff retaliation in February 2026 and March 2026.
  5. E
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 23, 2026
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure there was adequate staffing to provide nursing care and related services timely and as required to meet the needs of four residents (#32, #99, #56, and #127) out of a total sample of 24 residents. Specifically, the facility failed to:1. ensure that staff responded timely to Resident #32's call light when the Resident waited 35 minutes for staff to answer his/her call light. 2. ensure that Resident #99 was awake and assisted with the breakfast meal timely, when staff delayed providing the breakfast meal trays to the [NAME] Terrace unit residents, and Resident #99 was provided his/her breakfast meal 71 minutes after the meal truck arrived on the unit. 3. ensure the call light was answered and continence care provided timely for Resident #56, resulting in urinary incontinence for the Resident. 4. [...]
  6. D
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    F604 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 23, 2026
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure one Resident (#49) out of a total sample of 24 residents, was free from physical restraints. Specifically, the facility failed to ensure Resident #24 had freedom of movement when staff used a Velcro strap to secure his/her right lower extremity (RLE) to the wheelchair footrest while the RLE was fully extended in front of the Resident, when the Resident had a history of self-rising and did not have the ability to independently release the Velcro strap upon command.
  7. D
    Assist a resident in gaining access to vision and hearing services.
    F685 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 23, 2026
    Inspectors wroteBased on observations, interviews, and records reviewed, the facility failed to provide proper care and services to maintain hearing abilities for one Resident (#61), out of a total sample of 24 residents. Specifically, for Resident #61, the facility failed to:-maintain the Resident's hearing aids as recommended by the Audiologist, including changing the batteries, changing the wax guards, and cleaning the hearing aids.-schedule an audiology appointment for the Resident and have his/her hearing aids be evaluated by an Audiologist when the Resident's hearing aids were not effectively assisting the Resident to hear others when being spoken to.
  8. D
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    F887 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 23, 2026
    Inspectors wroteBased on interviews, and record review, the facility failed to offer and administer the 2025/2026 COVID-19 vaccine in accordance with Centers for Disease Control and Prevention (CDC) recommendations, to one Resident (#74) of five applicable residents for vaccinations, out of a total sample of 24 residents, placing the Resident at increased risk for COVID-19 infection and COVID-19 infection complications. Specifically, the facility failed to offer and administer the 2025/2026 COVID-19 vaccine to Resident #74 in a timely manner when Resident #74 was eligible and consented to receive the vaccine.
March 12, 2025Standard inspection · 14 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on observation and interview, the facility failed to ensure three Unit ([NAME] Terrace, Hampshire Woods, and Hampden Gardens) kitchenettes were maintained in a safe and sanitary condition, out of three unit kitchenettes observed.
  2. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to adhere to infection control standards to prevent the transmission of communicable diseases and infections on one unit ([NAME] Terrace), out of a total of three units, affecting eight Residents (#167, #99, #75, #95, #62, #72 #170, and #50), out of a total sample of 22 residents. Specifically, 1. for Resident #167, the facility failed to ensure Personal Protective Equipment (PPE: items such as gowns, gloves, etc. to prevent the spread of infection from one person to another) was donned correctly, the surface used to set up treatment supplies was cleaned and disinfected before use, and that the scissors used to cut of an old dressing were cleaned and disinfected before using them to cut new dressing materials, placing the Resident at increased risk of contamination and infection. 2. [...]
  3. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure two Residents (#1 and #75), out of a total sample of 22 residents, were able to exercise their right to make decisions regarding their medical care when their Health Care Proxy (HCP: a document that gives someone the power to make healthcare decisions for a person who was unable to) was not invoked, and the facility had the HCP's sign advanced directives forms and consent forms. Specifically: 1. For Resident #1, the facility failed to ensure a Medical Order for Life-Sustaining Treatment (MOLST: [...]
  4. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure reasonable accommodations of resident's needs and preference were provided for five Residents (#98, #75, #101, #169 and #72) out of a total sample of 22 residents and on one Unit ([NAME] Terrace Unit) of three units observed. Specifically, the facility failed to: 1. answer call lights timely for Resident #98 and Resident #75 during the early morning times during shift change. 2. respond to resident call lights timely: a. on the [NAME] Terrace Unit. b. for Resident #101, resulting in the Resident being incontinent due to long wait times. 3. answer the Resident's call light timely for Resident #169, when he/she required staff assistance with mobility/transfers. 4. [...]
  5. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to ensure one Resident (#62) of four applicable residents reviewed, out of a total sample of 22 residents, had the opportunity to formulate advanced directives and/or ensure that their wishes relative to advances directives were implemented. Specifically, for Resident #62, the facility failed to ensure that the Nurse Practitioner (NP) signed all required areas of the Medical Order for Life Sustaining Treatment (MOLST) form.
  6. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide treatment and care in accordance with professional standards of practice relative to a Peripherally Inserted Central Catheter (PICC: central venous access catheter inserted through a vein and can provide intravenous [IV] access for the administration of medications, parenteral nutrition or other solutions) for one Resident (#110), of one applicable resident who was receiving IV antibiotics, out of a total sample of 22 residents. Specifically, for Resident #110, the facility failed to ensure: -accurate measurement and documentation of the external catheter length (measured from the catheter exit site to the 0 mark or, if no 0 mark is present, to the suture flange. Each line is measured as 1 centimeter/cm) and arm circumference. [...]
  7. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide treatment and care in accordance with professional standards of practice related to skin care for two Residents (#22 and #62), out of a total sample of 22 residents. Specifically, the facility failed to ensure: -a new skin alteration was identified by facility staff and an investigation completed to determine the cause of the skin alteration for one Resident (#22). -weekly skin checks were completed for one Resident (#62) as indicated per their comprehensive care plan.
  8. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure that necessary respiratory care and services in accordance with professional standards of practice were in place for one Resident (#4) out of a total sample of 22 residents. Specifically, for Resident #4, the facility failed to ensure Physician's orders were in place for the daily use of Continuous Positive Airway Pressure (CPAP) machine and oxygen therapy.
  9. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on record review, and interview, the facility failed to ensure that professional standards of care and treatment for hemodialysis (treatment that cleans the blood by removing waste and excess fluids when a person's kidneys no longer functioned properly) were implemented for one Resident (#15), of one applicable resident, out of a total sample of 22 residents. Specifically, for Resident #15, the facility failed to ensure a Physician's order was in place for fluid restriction and documentation was maintained for the amount of fluid intake the Resident consumed during a 24-hour period when the Resident was receiving hemodialysis services.
  10. D
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
    F742 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to implement recommendations made by the Behavioral Health Care Team for one Resident (#51), out of a total sample of 22 residents. Specifically, for Resident #51, the facility failed to ensure a recommended lipid panel (blood test that measures the levels of various fats in the blood stream) and Hemoglobin A1C (HbgA1c-test used to identify Diabetes [disease that affects how the body uses blood sugar]) labs were drawn as recommended by the Behavioral Health Physician Assistant (PA) for monitoring after the Resident was started on antipsychotic medication.
  11. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to limit the timeframe for a PRN (as needed) psychotropic medication to 14 days for one Resident (#40), out of a total sample of 22 total residents. Specifically, for Resident #40, the facility failed to ensure the PRN use of Trazodone (antidepressant medication) was limited to 14 days.
  12. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on observation, and interview, the facility failed to ensure that medications were stored in a secure manner for one medication cart (Hampden Garden Long Hall Cart) out of three medication carts observed, out of a total of six medication carts. Specifically, the facility failed to ensure that an injectible Insulin Lispro Pen was securely stored when the medication cart was left unattended in the hallway, and accessible to Unit residents.
  13. D
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    F868 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to maintain a Quality Assurance and Performance Improvement (QAPI) Committee which included the required members at one out of four quarterly meetings reviewed. Specifically, the facility failed to ensure the Director of Nursing (DON) and Infection Preventionist (IP) or a person designated to represent them were in attendance at the June 2024 quarterly QAPI meeting.
  14. B
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    F625 · Resident Rights · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to provide a Notice of Bed-Hold Policy and Return in writing to the Resident and/or the Resident's Representative upon transfer to the hospital for two Residents (#64 and #61), out of a sample of 22 residents, and for one Resident (#17) out of three closed records reviewed.
December 15, 2023Standard inspection · 9 citations
  1. E
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on interview, record review, and policy review, the facility failed to provide required written notices of transfer or discharge for four Residents (#10, #88, #69, and #26) out of a total sample of 23 residents. Specifically the facility failed to: -Provide written notice of transfer or discharge to the Office of the Long-Term Care Ombudsman for Residents #10, #88, #69, and #26. -Provide written notice of transfer or discharge to the Resident and/or Resident Representative for Residents #69 and #26.
  2. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observation, interview and policy review, the facility failed to ensure that residents were treated with dignity during communal dining in one dining room (Hampshire Woods) out of two communal dining rooms, and for one Resident (#87) out of a total sample of 23 residents. Specifically, the facility staff failed to: 1. serve residents who were seated at the same table, their meals at the same time. 2. be in a seated position while assisting Resident #87 during mealtime.
  3. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observation, interview, record and policy review, the facility failed to implement a care plan for one Resident (#69) out of a total sample of 23 residents. Specifically, the facility failed to consistently implement weekly skin checks for a Resident who was at risk for skin breakdown.
  4. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observations, interviews and record review, the facility failed to provide care and services that met professional standards of care for two Residents (#26 and #63), out of a total sample of 23 residents. Specifically, the facility staff failed to: 1. Monitor serum (blood) levels of anti-seizure medications for Resident #26 resulting in breakthrough seizures (seizures that occur after they have been controlled with medications) and hospitalization. 2. Administer medications through a gastrostomy tube (G-tube: a tube surgically inserted through the skin and the stomach wall directly into the stomach and used to provide nutrients and medication) per professional standards for Resident #63.
  5. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on record review and interviews, the facility failed to act upon recommendations made by the Consultant Pharmacist during monthly Medication Regimen Reviews (MRR) for two Residents (#36 and #55), out of a total sample of 23 residents. Specifically, the facility staff failed to ensure: 1. For Resident #36, that the Consultant Pharmacist recommendations were communicated to the Medical Provider (Physician/ Nurse Practitioner[NP]) pertaining to duplicate therapy related to anticoagulants (also known as blood thinners - medications that keep blood clots from forming). 2. For Resident #55, that the Consultant Pharmacist recommendations, accepted and modified by the Medical Provider were implemented as required.
  6. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observation, interview and policy review, the facility failed to ensure medications were stored safely and securely on one unit (Hampden Gardens), out of three units observed. Specifically, an unlocked medication cart was left unattended in the hallway on Hampden Gardens Unit, where it could be easily accessed by unauthorized staff, residents or visitors.
  7. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observations, interviews, and policy review, the facility failed to provide a sanitary environment to prevent contamination and transmission of infections for one Resident (#87) out of a total sample of 23 residents. Specifically, the facility staff failed to conduct appropriate hand hygiene while assisting Resident #87 with eating.
  8. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on policy review, record review, and interview, the facility failed to administer the Pneumococcal Vaccine as required for one Resident (#55), out of five applicable residents putting the Resident at risk for facility acquired infections. Specifically, the facility staff failed to administer the Pneumococcal Vaccine for Resident #55 when an informed consent was signed by the Resident.
  9. C
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) January 31, 2024
    Inspectors wroteBased on observation, interview, and policy review the facility failed to ensure food in three unit kitchenettes (Hampden Garden Unit, Hampshire Woods Unit, and [NAME] Terrace Unit) out of three units observed was stored according to facility policy. Specifically, the facility staff failed to ensure that food stored in the unit kitchenette refrigerators included labels with the resident's name, room number and date.

Fire safety inspections

9 fire safety citations on file: 7 on May 27, 2026, 2 on December 15, 2023.

Every fire safety citation9 citations
  1. F
    Conduct risk assessment and an All-Hazards approach.
    E 6 · May 27, 2026 · Corrected (the home has a date of correction)
  2. F
    Include a process for Emergency Preparedness collaboration.
    E 9 · May 27, 2026 · Corrected (the home has a date of correction)
  3. F
    Establish emergency prep training and testing.
    E 36 · May 27, 2026 · Corrected (the home has a date of correction)
  4. F
    Conduct testing and exercise requirements.
    E 39 · May 27, 2026 · Corrected (the home has a date of correction)
  5. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · May 27, 2026 · Corrected (the home has a date of correction)
  6. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · May 27, 2026 · Corrected (the home has a date of correction)
  7. D
    Ensure proper usage of power strips and extension cords.
    K 920 · May 27, 2026 · Corrected (the home has a date of correction)
  8. D
    Implement emergency and standby power systems.
    E 41 · December 15, 2023 · Corrected (the home has a date of correction)
  9. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · December 15, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMassachusettsUnited States
All nursing staff (RN, LPN and aides)3.833.863.86
Registered nurses0.700.650.69
All nursing staff on weekends3.433.483.42
Nurse aides2.35
Licensed practical nurses0.78
Nursing staff turnover (share who left in a year)33.9%38.2%45.8%
Registered nurse turnover32.0%42.6%42.9%
Administrators who left0

CMS expects 3.80 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.00 on weekdays and 3.43 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.7% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.18 in April to June 2025 to 3.83 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.830.704.003.43 1.7%0 of 90115
Oct to Dec 20253.810.683.983.38 1.4%0 of 92115
Jul to Sep 20253.730.753.923.25 2.8%0 of 92114
Apr to Jun 20254.180.854.393.65 3.4%0 of 91110
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Massachusetts, Jan to Mar 20263.790.613.943.415.0%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Massachusetts

JobMedianMiddle halfEmployed
Massachusetts, all employers
CNAs (nursing assistants)$22.44$21.32 to $23.9438,130
LPNs and LVNs$38.57$34.91 to $40.6613,210
Registered nurses$50.27$42.05 to $65.4488,200
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Life Care Center of Wilbraham. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
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Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMassachusettsUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
7.116.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.20.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.23.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.71.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
5.215.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.54.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
11.221.415.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
19.825.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
8.311.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.81.91.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.01.51.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Life Care Center of Wilbraham's Medicare short-stay residents. On returning residents home or to the community, CMS rates it better than the national rate (59.7% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

59.7% this home

Better than the national rate

US median of homes 51.5% · Massachusetts: 121 better, 19 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 338 eligible stays.

Potentially preventable readmissions

9.5% this home

No different from the national rate

US median of homes 10.7% · Massachusetts: 4 better, 15 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 387 eligible stays.

Infections that led to a hospital stay

7.7% this home

No different from the national rate

US median of homes 7.1% · Massachusetts: 5 better, 4 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 256 eligible stays.

Self-care and mobility at discharge

74.8% this home

Median of homes: Massachusetts51.6% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 198 residents counted.

Falls with major injury

1.2% this home

Median of homes: Massachusetts0.4% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 254 residents counted.

New or worsened pressure ulcers

1.8% this home

Median of homes: Massachusetts2.0% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 254 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Massachusetts99.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 13 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: WILBRAHAM MEDICAL INVESTORS LP. CMS links this home to Life Care Centers of America, a group of 194 nursing homes averaging 3.4 stars overall.

NameRoleTypeShareSince
Developers Investment Company IncIndirect ownership interestOrganization06/01/1993
Long, ZofiaManaging control - governing bodyIndividual03/15/2004
Lopata, DennisManaging control - governing bodyIndividual08/06/2007
Sparks, JosephManaging control - governing bodyIndividual04/06/2023
Cross, CindyCorporate officerIndividual04/21/1994
Henry, TerryCorporate officerIndividual08/16/1999
Lay, LisaCorporate officerIndividual02/09/2018
Swanker, RichardCorporate officerIndividual04/01/2011
Thurmond, JoanCorporate officerIndividual09/22/2000
Developers Investment Company IncOperational/managerial controlOrganization06/01/1993
Life Care Affiliates IIOperational/managerial controlOrganization06/01/1993
Life Care Centers of America, Inc.Operational/managerial controlOrganization07/12/1991
Wilbraham Medical Investors LPOperational/managerial controlOrganization07/12/1991
Elder, Ann MariaOperational/managerial controlIndividual07/01/2024
Fletcher, ToddOperational/managerial controlIndividual12/13/2024
Long, ZofiaOperational/managerial controlIndividual03/15/2004
Lopata, DennisOperational/managerial controlIndividual08/06/2007
Preston, AubreyOperational/managerial controlIndividual12/13/2024
Sparks, JosephOperational/managerial controlIndividual04/06/2023
Ziegler, JamesOperational/managerial controlIndividual12/13/2024
Life Care Affiliates IIGeneral partnership interestOrganization06/01/1993
Preston, ForrestLimited partnership interestIndividual08/28/1987
Life Care Affiliates IIAdp of the SNFOrganization08/02/2000
Life Care Centers of America, Inc.Adp of the SNFOrganization03/19/2025
Wilbraham Medical Investors LPAdp of the SNFOrganization08/31/2000
Elder, Ann MariaAdp of the SNFIndividual03/19/2025
Lopata, DennisAdp of the SNFIndividual03/19/2025
Preston, ForrestAdp of the SNFIndividual08/31/2000

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 8 problems in this area, most recently on May 27, 2026: "Honor the resident's right to organize and participate in resident/family groups in the facility."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on May 27, 2026: "Assist a resident in gaining access to vision and hearing services."
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 4 problems in this area, most recently on May 27, 2026: "Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature."
  4. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 4 problems in this area, most recently on May 27, 2026: "Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.43 hours per resident per day, below the Massachusetts average of 3.48.

Other nursing homes nearby

Common questions

What is Life Care Center of Wilbraham's Medicare star rating?
CMS rates Life Care Center of Wilbraham 3 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Life Care Center of Wilbraham get at its last inspection?
8 health deficiencies at the standard inspection on May 27, 2026. The Massachusetts average is 6.8.
Has Life Care Center of Wilbraham been fined?
CMS lists no fines in the last three years.
Does Life Care Center of Wilbraham accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Life Care Center of Wilbraham?
CMS lists 28 owners and managers, and links the home to Life Care Centers of America. Legal business name: WILBRAHAM MEDICAL INVESTORS LP.

Sources

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