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Metropolis Rehab & HCC

2299 Metropolis Street, Metropolis, IL 62960 · Massac County · (618) 524-2634

101 certified beds, about 64 residents a day · For profit - Corporation · Medicare and Medicaid since 1994

Special Focus Facility candidate CMS abuse icon: cited for abuse in a recent inspection Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
1 of 5
Quality measures
1 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 145813 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on May 23, 2025, inspectors cited 3 health deficiencies (the Illinois average is 12.6, the national average 9.2).

Of 68 health citations since May 2023, 20 were rated as actual harm or immediate jeopardy to residents (3 immediate jeopardy).

CMS lists 5 fines totaling $211,331 in the last three years; the largest was $95,992, and the latest is dated April 3, 2026.

Nurses and nurse aides worked 3.48 hours per resident per day, against 3.45 across Illinois and 3.86 nationally. Registered nurses accounted for 0.61 of those hours.

55.3% of nursing staff left within the year CMS measured (Illinois average 44.5%).

CMS links it to Tutera Senior Living & Health Care, an affiliated group of 25 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 68 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
3J
0K
0L
Actual harm
17G
0H
0I
Potential for more than minimal harm
29D
8E
10F
Potential for minimal harm
0A
0B
1C
July 10, 2026Complaint inspection · 10 citations
  1. J
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 11, 2026
    Inspectors wroteA. Based on observation, interview, and record review the facility failed to ensure residents were free from neglect for 1 (R1) of 5 residents reviewed for abuse in a sample of 15. This failure resulted in a protracted period of time with unmanaged pain with R1 calling 911 a total of 5 times requesting an ambulance due to new onset severe pain to R1's right hip that had a nondisplaced right femur fracture found 6 days prior. The calls took place over a period of 2 hours and 3 minutes, during this time the nurse caring for R1 was called by the police dispatcher and said R1 was confused, had an affinity for pain medication, and there was no reason for R1 to be transferred to the hospital. [...]
  2. J
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    F678 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 11, 2026
    Inspectors wroteBased on interview and record review the facility failed to initiate Cardio-Pulmonary Resuscitation (CPR) timely for 1 (R1) of 4 residents reviewed for death in a sample of 15. This failure resulted in a delay in providing immediate emergency basic life support including CPR after finding R1 in his wheelchair with no pulse and no respirations. After CPR was initiated, R1 was transferred via ambulance to the local hospital and pronounced dead. The Immediate Jeopardy began on [DATE] at approximately 5:30 PM when R1 was found unresponsive in his room. V45 (Administrator), V42 (Regional Director of Operations), V18 (Regional Clinical Director), and V46 (Regional [NAME] President of Operations) were notified of the Immediate Jeopardy on [DATE] at 2:53 PM. [...]
  3. G
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 22, 2026
    Inspectors wroteBased on interview and record review the facility failed to seek timely medical treatment and complete physician ordered laboratory testing for 1 (R13) of 5 residents reviewed for quality of care in a sample of 15. This failure resulted in R13 experiencing respiratory distress with Acute Hypoxic Respiratory Failure with oxygen saturations at 60-70%.
  4. G
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 11, 2026
    Inspectors wroteBased on interview and record review the facility failed to provide adequate pain control for 1 (R1) of 3 residents reviewed for pain control out of a sample of 15. This failure resulted in R1 being in excruciating pain for 2 hours and 3 minutes and calling 911 a total of 5 times requesting an ambulance.
  5. F
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    F868 · Administration · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) July 11, 2026
    Inspectors wroteBased on interview and record review, the facility failed to ensure the Medical Director attended the scheduled Quality Assurance meetings. This failure has the potential to affect all 64 residents living in the facility.
  6. F
    Develop, implement, and/or maintain an effective training program for all new and existing staff members.
    F940 · Administration · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) July 11, 2026
    Inspectors wroteBased on interview and record review, the facility failed to ensure staff were trained on the required annual trainings. This has the potential to affect all 64 residents currently residing at the facility.
  7. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 11, 2026
    Inspectors wroteBased on interview and record review that facility failed to ensure Uniform Practitioner Orders For Life-Sustaining Treatment (POLST) status reflected resident wishes as desired throughout the Electronic Health Record and available for staff to access for 1 (R1) of 6 residents reviewed for advanced directives in the sample of 15.
  8. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 22, 2026
    Inspectors wroteBased on interview and record review the facility failed to notify the physician with a change of condition for 2 of 4 (R1 and R12) residents reviewed for change of condition in the sample of 15. Findings Include: 1. R1's admission Record documented an admission date of 5/20/26 with diagnoses including fracture of unspecified part of neck to right femur, periprosthetic fracture around internal prosthetic right hip joint, pain in right hip, chronic pain syndrome, and reduced mobility. R1's Minimum Data Set, dated [DATE] documents a Brief Interview on Mental Status (BIMS) assessment documented a score of 0, indicating severe cognitive impairment. On 6/23/26 at 8:33 PM, V44 (Licensed Practical Nurse/ LPN) said she was the nurse caring for R1 on the night of 5/22/26. V44 said R1 was alert and oriented to person, place, and time. [...]
  9. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 11, 2026
    Inspectors wroteBased on interview and record review the facility failed to report an allegation of staff to resident abuse immediately to the administrator and to the state agency (Illinois Department of Public Health) for 1 of 6 residents (R4) reviewed for abuse and neglect in the sample of 15.
  10. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 11, 2026
    Inspectors wroteBased on interview and record review the facility failed to thoroughly investigate allegations of abuse for 2 of 6 (R4 and R11) residents reviewed for abuse in the sample of 15. Findings Include:1. R4's admission Record documented an admission date of 3/9/26 with diagnoses including dependence on renal dialysis, muscle weakness, and need for assistance with personal care. R4's 6/8/26 Minimum Data Set (MDS) documented a Brief Interview for Mental Status (BIMS) score of 14, indicating R4 was cognitively intact. R4's Care Plan Report documented a revised 6/8/26 Focus area . has a behavior problem yells out frequently for staff and at times cursing at staff. Resident curses staff & residents. Makes accusations about staff and missing items. (R4) has a cell phone & has been provided with the person to contact if he has a concern. Resident can become physically aggressive with staff. [...]
May 26, 2026Complaint inspection · 5 citations
  1. G
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 22, 2026
    Inspectors wroteBased on observation, interview, and record review the facility failed to prevent, identify, and treat Moisture Associated Skin Damage (MASD) and failed to follow physician orders for lab testing after a change in condition for 2 (R1 and R2) of 3 residents reviewed for change in condition in a sample of 7. This failure resulted in R2 developing wounds that caused pain due to MASD.
  2. G
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 11, 2026
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide prescribed pain medication to 1 (R5) of 3 residents reviewed for medication administration in a sample of 7. This failure resulted in R5 experiencing lower back pain that radiated down her legs causing increased pain and insomnia.
  3. G
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 15, 2026
    Inspectors wroteBased on observation, interview, and record review the facility failed to administer an antianxiety medication for 1 (R4) of 3 residents reviewed for medication administration in a sample of 7. This failure resulted in R4 developing withdrawal symptoms including insomnia, sweating, and shaking.
  4. F
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    F809 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) June 15, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure meals were served at the scheduled times posted. This failure has the potential to affect all 62 residents residing in the facility.
  5. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 15, 2026
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure timely acquisition of medication refills for 2 (R4 and R5) of 3 residents reviewed for medications in a sample of 7.
April 30, 2026Complaint inspection · 1 citation
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) May 5, 2026
    Inspectors wroteBased on observation, interview, and record review the facility failed to maintain effective sanitizer levels to sanitize food contact surfaces and failed to maintain kitchen equipment in a safe and sanitary condition. This failure has the potential to affect all 64 residents residing in the facility.
April 3, 2026Complaint inspection · 6 citations
  1. J
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 4, 2026
    Inspectors wroteBased on interview and record review, the facility failed to notify a medical provider of elevated blood glucose levels for 1 (R4) of 3 residents reviewed for glucose monitoring. This failure resulted in R4 having blood glucose levels greater that 600 putting R4 at risk to develop Diabetic Ketoacidosis (DKA) which could result in coma and possible death. The Immediate Jeopardy began on 3/2/26 at approximately 8:00 AM when R4's blood glucose reading was not obtained and sliding scale insulin was not administered per Physician orders. V1 (Administrator), V11 (Assistant Director of Nursing/ ADON), V2 (Director of Nursing/ DON), V12 (Licensed Practical Nurse/ LPN/ Wound Nurse), V22 (Regional Clinical Director), and V23 (Regional Director of Operations) were notified of the Immediate Jeopardy on 3/20/26 at 9:06 AM. [...]
  2. G
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 7, 2026
    Inspectors wroteBased on observation, interview and record review the facility failed to ensure residents are free from significant medication errors for 5 (R4, R5, R9, R12, and R11) of 8 residents reviewed for medication administration in a sample of 14. This failure resulted in R9 experiencing a lack of sleep and feeling exhausted throughout the day.
  3. E
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) April 7, 2026
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide enough staff to perform Activities of Daily Living (ADL) care for dependent residents for 2 (R9 and R14) of 3 residents reviewed for ADL care in a sample of 14. This failure has the potential to affect all 13 residents residing on the 100 hall.
  4. E
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) April 7, 2026
    Inspectors wroteBased on observation, interview, and record review the facility failed to administer medications within the ordered times and had a medication error rate of 96.8% medication error rate for 4 (R5, R11, R12, and R13) of 8 residents reviewed for medication administration.
  5. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 7, 2026
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide Activities of Daily Living (ADL) care for dependent residents for 1 (R9) of 3 residents reviewed for ADL care for dependent residents in a sample of 14.
  6. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 7, 2026
    Inspectors wroteBased on observation, interview, and record review the facility failed to follow accepted standards of practice in maintaining infection control while providing incontinence care to 1 (R5) of 3 residents reviewed for Activities of Daily Living (ADL) in a sample of 14.
March 5, 2026Complaint inspection · 3 citations
  1. F
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) March 26, 2026
    Inspectors wroteBased on interview, observation, and record review the facility failed to provide enough staff to meet the needs of the residents timely. This failure has the potential to affect all 62 residents residing at the facility.
  2. E
    Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
    F807 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 26, 2026
    Inspectors wroteBased on interview, observation, and record review the facility failed to provide drinks with meals for 4 (R1, R2, R3, and R4) of four residents reviewed for hydration in a sample of 8.
  3. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 26, 2026
    Inspectors wroteBased on interview, observation, and record review the facility failed to update and implement interventions to care plans for one (R1) of three residents reviewed for care plans in a sample of 8.
December 2, 2025Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on interview, observation and record review the facility failed to provide and implement preventative measures and interventions for one (R3) on one resident reviewed for falls in a sample of three.
November 17, 2025Complaint inspection · 23 citations
  1. G
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on interview and record review, the facility failed to treat residents with dignity and respect related to timely response to requests for assistance, valuing residents' private space, and refraining from practices that have the potential to feel demeaning or intimidating for 6 (R4, R8, R9, R10, R33 and R37) of 6 residents reviewed for resident rights in the sample of 46. This failure resulted in R8 experiencing feeling vulnerable, belittled, and intimidated and would cause a reasonable person to feel frustration and humiliation when R4 was put to bed without the opportunity to toilet and subsequently was incontinent. Findings Include: 1. [...]
  2. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure residents were free from staff abuse for 2 of 3 residents (R6 and R19) reviewed for abuse in the sample of 46. This failure resulted in R19 being spat in the face by a staff member which would cause a reasonable person to experience feelings of humiliation, anger and fear and resulted in staff verbally abusing R6 causing R6 to be visibility upset and fearful. Findings Include:1. The facility Final Reportable for R19 dated 10/02/25 documents under Complete Description of Occurrence: Initial Report: Initial: Abuse Coordinator was notified on 10/2/2025 at around 10:30pm about an alleged incident that took place between a staff member and resident, (R19). Staff were immediately suspended. Police, Family Representative and Physician were notified. Immediate investigation was initiated. Final: [...]
  3. G
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure physician orders were accurate and implemented for recommended changes in treatment after a hospitalization and a fall, and failed to assess and treat lymphedema/wounds per physicians orders for 3 of 3 residents (R6, R7, R20) reviewed for quality of care/treatment in a sample of 46. This failure resulted in R6 struggling to breathe, causing anxiety, sleep disturbance, and significant discomfort due to recommended medications changes not being administered/implemented to treat newly diagnosed congestive heart failure. This failure also resulted in R7's developing redness, increased swelling, tenderness, and altered mental status and R7's subsequent hospitalization with a diagnosis of cellulitis and septic shock.
  4. G
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on observation, interview and record review the facility failed to provide the prescribed diets, nutritional supplements and the appropriate portion sizes according to the approved menus for 7 of 7 residents (R2, R3, R13, R15, R18, R19 and R42) reviewed for weight loss in a sample of 46. This failure further contributes to continued harm to R3 and R18, who are currently considered severely thin and underweight.
  5. G
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on interview and record review the facility failed to provide pain medications for pain management for 3 of 3 residents (R4, R5, and R31) reviewed for pain in the sample of 46. This failure resulted in R4 and R31 not having the medications available used to treat their pain resulting in uncontrolled pain. Findings Include:1. R4's admission Record with a print date of 10/01/25 documents R4 was admitted to the facility on [DATE] with diagnoses that includes polyneuropathy. R4's Minimum Data Set (MDS) dated [DATE] documents a Brief Interview for Mental Status (BIMS) score of 03, indicating R4 has a severe cognitive deficit. R4's current Care Plan documents a Focus area of (R4) has pain. Date Initiated: 01/22/2025. This Focus area includes the intervention of, Evaluate the effectiveness of pain interventions. [...]
  6. G
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to 1. ensure medications were available to be administered as ordered, 2. ensure medications were administered timely, and 3. ensure medications were stored in a secure area for 6 of 6 residents (R4, R5, R19, R31, R35, and R45) reviewed for pharmacy services in the sample of 46. This failure resulted in R4 and R31 not receiving their pain medication and R4 and R31 crying with uncontrolled pain. Findings Include:1(a). R4's admission Record with a print date of 10/01/25 documents R4 was admitted to the facility on [DATE] with diagnoses that includes polyneuropathy. R4's MDS (Minimum Data Set) dated 8/29/25 documents a BIMS (Brief Interview for Mental Status) score of 03, indicating R4 has a severe cognitive deficit. R4's current Care Plan documents a Focus area of (R4) has pain. Date Initiated: 01/22/2025. [...]
  7. F
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure sufficient staff were available to meet the needs of residents in a timely manner. This has the potential to affect all 74 residents residing at the facility. Findings Include:1. R4's admission Record with a print date of [DATE] documents an admission date of [DATE] and included diagnoses of pressure ulcer, acute kidney failure, dementia, osteoporosis, chronic kidney disease, hypertension, glaucoma, muscle weakness, and reduced mobility. R4's Minimum Data Set (MDS) dated [DATE] documented a Brief Interview for Mental Status (BIMS) score of 03, indicating R4 has severe cognitive impairment. This same MDS documented R4 is dependent on staff for toileting hygiene and requires substantial/maximal assistance for transfers. [...]
  8. F
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    F801 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on interview, observation, and record review the facility failed to ensure the facility employed certified dietary staff in the kitchen. This failure has the ability to affect all 74 residents residing at the facility.
  9. F
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    F802 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide sufficient and competent dietary staff to carry out the functions of the food and nutrition service. This failure has the potential to affect all 74 residents residing at the facility.
  10. F
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    F809 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on interview and record review the facility failed to ensure snacks were available and meals were served within the required timeline. This failure has the potential to affect all 74 residents residing at the facility. Findings Include:The facility Resident Matrix dated 10/15/25 documents 74 residents reside at the facility. 1. R21's admission Record with a print date of 10/22/25 documents R21 was admitted to the facility on [DATE] with diagnoses that include diabetes. R21's MDS (Minimum Data Set) dated 8/14/25 documents a BIMS (Brief Interview for Mental Status) score of 09, which indicates a moderate cognitive deficit. R21's current Care Plan documents a Focus area of, .Dietary Date Initiated: 10/22/2025. This Focus area includes the intervention of, .I prefer snacks between meals. I love cheese and crackers. Date Initiated: 10/08/2024. [...]
  11. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on interview, observation, and record review the facility failed to keep equipment functioning properly to ensure sanitation of dishware. This failure has the potential to affect all 74 resident residing at the facility.
  12. E
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    F561 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to keep residents warm after showering and failed to provide nail care upon request for 6 of 7 residents (R3, R4, R6, R10, R25, R38) reviewed for self-determination in the sample of 46.
  13. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on observation, interview and record review the facility failed to ensure incontinence care was provided timely and residents who required assistance with showering/bathing received showers for 6 (R1, R4, R5, R7, R22 and R38) of 6 residents reviewed for activities of daily living (ADL's) in the sample of 46. Findings Include:1. R1's admission Record with a print date of 10/23/25 document an admission date of 9/28/21 and included diagnoses of neurocognitive disorder with Lewy bodies, altered mental status, abnormal posture, muscle weakness, and unspecified psychosis. R1's Minimum Data Set (MDS) dated [DATE] documented a Brief Interview for Mental Status (BIMS) score of 00, indicating R1 has a severe cognitive deficit. This same MDS documents R1 is dependent on staff for toileting hygiene and requires substantial/maximal assistance for toilet transfer. [...]
  14. E
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    F803 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on interview, observation, and record review the facility failed to follow the facility menu for 9 (R4, R6, R7, R8, R10, R13, R15, R18, and R42) of 9 residents reviewed for dining in the sample of 46.
  15. E
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on interview, observation, and record review the facility failed to provide food that was palatable and at an appetizing temperature for 12 (R4, R5, R6, R7, R8, R9, R10, R11, R12, R14, R15, R25) of 12 residents reviewed for food service in a sample of 46.
  16. E
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    F806 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide preferred items, substitutions, and to follow resident's outlined food preferences for 6 (R3, R5, R6, R8, R10, and R11) of seven residents reviewed for meal preferences and substitutions in a sample of 46.
  17. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on interview and record review the facility failed to provide needed incontinence supplies for 3 of 4 (R1, R7, R38) incontinent, dependent residents reviewed for supplies in the sample of 46.
  18. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on interview, and record review the facility failed to ensure allegations of abuse were reported to the Administrator/Abuse Coordinator for 1 of 3 (R6) residents reviewed for abuse in the sample of 46. Findings Include:R6's admission Record with a print date of 10/01/2025 documents R6 was admitted to the facility 2/6/25 with diagnoses that include acute respiratory failure, heart failure, chronic obstructive pulmonary disease, aortic valve stenosis, dementia, anxiety disorder, major depressive disorder, and cognitive communication deficit. R6's MDS (Minimum Data Set) dated 8/15/25 documents R6 is independent with making consistent/reasonable decisions, with no cognitive impairment documented. R6's current Care Plan was reviewed with no Focus area related to abuse and/or behaviors documented. [...]
  19. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on interview and record review the facility failed to ensure allegations of abuse were thoroughly investigated for 1 of 3 (R6) residents reviewed for abuse in the sample of 46. Findings Include:R6's admission Record with a print date of 10/01/2025 documents R6 was admitted to the facility 2/6/25 with diagnoses that include acute respiratory failure, heart failure, chronic obstructive pulmonary disease, aortic valve stenosis, dementia, anxiety disorder, major depressive disorder, and cognitive communication deficit. R6's MDS (Minimum Data Set) dated 8/15/25 documents R6 is independent with making consistent/reasonable decisions, with no cognitive impairment documented. R6's current Care Plan was reviewed with no Focus area related to abuse and/or behaviors documented. [...]
  20. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on interview and record review the facility failed to ensure residents were free from significant medication errors for 3 of 3 residents (R5, R19, and R35) reviewed for medication administration in the sample of 46. Findings Include:1. R5's admission Record with a print date of 10/01/25 documents R5 was admitted to the facility on [DATE] with diagnoses that include cerebral infarct, heart failure, anemia, chronic obstructive pulmonary disease, adult failure to thrive, diabetes, and polyneuropathy. R5's Minimum Data Set (MDS) dated [DATE] documents R5 has a Brief Interview for Mental Status (BIMS) score of 15, indicating R5 is cognitively intact. R5's current Care Plan documents a Focus area of, (R5) has Diabetes Mellitus. (R5) is non-compliant with her diet. Date Initiated: 05/31/2022. This Focus area includes the intervention of, Diabetes medication as ordered by doctor. [...]
  21. D
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    F808 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on interview, observation, and record review the facility failed to provide supplements as order for wound healing for one resident (R4) of one resident reviewed for supplements for wound healing in a sample of 46.
  22. D
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    F919 · Environmental · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on observation, interview and record review the facility failed to provide a functional call system in a bathroom for 1 of 1 resident (R29) reviewed for functional call lights in the sample of 46.
  23. C
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) December 9, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to maintain floors in a clean and sanitary manner. This has the potential to affect all 74 residents living in the facility.
September 10, 2025Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 17, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure residents were free from abuse for two of four residents (R1 and R4) reviewed for abuse on the sample list of eleven. Findings Include:1. R1's electronic health record (EHR) documented R1 has resided at the facility since 5/3/22. R1's EHR documented R1 has diagnoses including, but not limited to cerebral infarction, major depressive disorder, muscle wasting and atrophy, difficulty in walking, and dysphagia. R1's most recent Minimum Data Set (MDS) dated [DATE] documented R1 has a brief interview for mental status (BIMS) score of 9 indicating R1 is not cognitively intact. R1's MDS also documented R1 is mostly a partial to moderate assistance for all her activities of daily living (ADLs) except a few indicating R1's weakness and difficulty walking. [...]
August 21, 2025Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 29, 2025
    Inspectors wroteBased on interview and record review the facility failed to ensure a resident was free from verbal and physical abuse from staff for 1 of 9 (R1) residents reviewed for abuse in the sample of 9.
May 23, 2025Standard inspection · 3 citations
  1. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 4, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure Practitioner Orders for Life-Sustaining Treatment (POLST) status reflected resident wishes as desired throughout the Electronic Health Record for 1 (R74) of 18 residents reviewed for advanced directives in the sample of 38.
  2. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 4, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide therapeutic diets as ordered for 1 (R13) of 6 residents reviewed for dietary supplements in the sample of 38. Findings Include: R13's admission Record documented an admission date to the facility of 2/23/2024. Diagnoses listed include but not limited to unspecified dementia, severe with agitation, polyosteoarthritis, feeding difficulties, unspecified, dysphagia, and weakness. R13's Minimum Data Set (MDS) dated [DATE], under section C documented that R13 has a Brief Interview for Mental Status (BIMS) score of 03, indicating R13 is severely cognitively impaired. R13's Order Summary Report dated 1/17/2023 documented under Dietary-Supplements, ice cream one time a day for nutrition. [...]
  3. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 4, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide urinary catheter care per current infection control standards for 1 (R57) of 3 residents reviewed for urinary tract infections in the sample of 38.
December 5, 2024Complaint inspection · 1 citation
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 6, 2024
    Inspectors wroteA. Based on observation, interview and record review the facility failed to provide assistance in a manner to prevent falls for 2 (R5 and R10) of 6 residents reviewed for falls in a sample of 16. This failure resulted in R10 sustaining a large intracranial hematoma, left eyebrow laceration and a left periorbital hematoma and R5 sustaining a skin tear to right shin and right shoulder along with a forehead laceration requiring 4 sutures.
October 23, 2024Complaint inspection · 1 citation
  1. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 3, 2024
    Inspectors wroteBased on observation and interview, the facility failed to maintain a clean homelike environment in rooms of 3 (R7, R5 and R6) of 8 residents reviewed for housekeeping in the sample of 8.
July 12, 2024Standard inspection · 5 citations
  1. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 23, 2024
    Inspectors wroteBased on interview and record review, the facility failed to provide twice weekly showers for one of one resident (R49) reviewed for ADL (Activities of Daily Living) in the sample of 41.
  2. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 24, 2024
    Inspectors wroteBased on interview and record review, the facility failed to add interventions to prevent falls for one of two residents (R22) reviewed for falls in the sample of 41.
  3. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 23, 2024
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide catheter care in accordance with current standards of practice for 1 of 2 residents (R24) reviewed for catheter care in the sample of 41.
  4. D
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    F693 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 24, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to administer a residents' tube feeding accordance with physician's orders for 1 of 1 resident (R47) reviewed for tube feeing in the sample of 41.
  5. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 23, 2024
    Inspectors wroteBased on observation, interview, and record review the facility failed to label insulin vials and insulin pens with the date of opening for 2 of 5 (R49 and R52) residents reviewed for medication storage out of a sample of 41.
May 10, 2024Complaint inspection · 1 citation
  1. G
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 13, 2024
    Inspectors wroteBased on interview and record review the facility failed to provide peritoneal dialysis treatments for 1 of 2 residents (R1) reviewed for dialysis in a sample of 7. This failure resulted in R1 presenting with a change in condition of confusion and being admitted to the hospital with lethargy and receivng hemodialysis during R1's hospital stay.
March 7, 2024Complaint inspection · 1 citation
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 13, 2024
    Inspectors wroteBased on interview and record review, the facility failed to safely transport a resident in a wheelchair to prevent an accident for 1 of 3 residents (R1) reviewed for accidents in the sample of 6. This failure resulted in R1 receiving an 8 cm (centimeter) laceration over his right eye requiring 10 staples.
December 5, 2023Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on observation interview and record review the facility failed to ensure adequate supervision was implemented to prevent elopement for 2 of 3 (R1 and R2) residents reviewed for elopement in the sample of 7. This past non-compliance occurred between 07/23/23 until 11/10/23. Findings Include: 1. R1's admission Record with a print date of 12/04/23 documents R1 was admitted to the facility on [DATE] with diagnoses that include Alzheimer's Disease, dementia, major depressive disorder, anxiety, dizziness, and reduced mobility. R1's MDS (Minimum Data Set) dated 10/10/23 documents R1 has a severe cognitive impairment. R1's current undated Care Plan documents a Focus area of (R1) is an elopement risk/wanderer AEB (as evidenced by) due to his wandering activity and a desire to get outside. This Focus area has an initiation date of 10/18/22. [...]
October 31, 2023Complaint inspection · 1 citation
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on interview and record review, the facility failed to ensure a resident's wheelchair had foot rests in place when transporting a resident outside of the facility for 1 (R1) of 7 residents reviewed for accidents. This failure resulted in R1's foot dropping and pulling back under the wheelchair resulting in a closed fracture of distal end of the right tibia. This past non-compliance occurred between 10/12/23 and 10/18/23.
May 25, 2023Standard inspection · 3 citations
  1. G
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) June 14, 2023
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure pressure ulcers were assessed, treated, and interventions were implemented timely for 1 of 3 (R66) residents reviewed for pressure ulcers in the sample of 36. This failure resulted in R66 developing a Stage 3 Pressure Ulcer to R66's coccyx which was up to 1 week old before it was assessed and treated. Findings Include: R66's facility admission Record with a print date of 5/24/23 documents R66 was admitted to the facility on [DATE] with diagnoses of fracture of femur, cirrhosis of liver, fracture of ribs, neurocognitive disorder, diabetes, and fracture of vertebra. R66's MDS (Minimum Data Set) dated 4/23/23 documents a BIMS (Brief Interview for Mental Status) score of 02, which indicates R66 has a severe cognitive deficit. [...]
  2. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 14, 2023
    Inspectors wroteBased on interview and record review the facility failed to provide dependent residents with bathing assistance/showers for 1 of 6 residents (R21) reviewed for activities of daily living in a sample of 36.
  3. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 14, 2023
    Inspectors wroteBased on interview, observation, and record review, the facility failed to provide a resident with a history of weight loss, nutritional supplements as ordered for 1 of 10 (R17) residents reviewed for nutritional supplements in a sample 36.

Fire safety inspections

52 fire safety citations on file: 6 on May 23, 2025, 16 on July 12, 2024, 30 on May 25, 2023.

Every fire safety citation52 citations
  1. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · May 23, 2025 · Corrected (the home has a date of correction)
  2. F
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · May 23, 2025 · Corrected (the home has a date of correction)
  3. F
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · May 23, 2025 · Corrected (the home has a date of correction)
  4. E
    Have properly located and lighted "Exit" signs.
    K 293 · May 23, 2025 · Corrected (the home has a date of correction)
  5. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · May 23, 2025 · Corrected (the home has a date of correction)
  6. E
    Ensure proper usage of power strips and extension cords.
    K 920 · May 23, 2025 · Corrected (the home has a date of correction)
  7. F
    Conduct risk assessment and an All-Hazards approach.
    E 6 · July 12, 2024 · Corrected (the home has a date of correction)
  8. F
    Create arrangements with other facilities to receive patients.
    E 25 · July 12, 2024 · Corrected (the home has a date of correction)
  9. F
    Establish roles under a Waiver declared by secretary.
    E 26 · July 12, 2024 · Corrected (the home has a date of correction)
  10. F
    Conduct testing and exercise requirements.
    E 39 · July 12, 2024 · Corrected (the home has a date of correction)
  11. F
    Implement emergency and standby power systems.
    E 41 · July 12, 2024 · Corrected (the home has a date of correction)
  12. F
    Install proper backup exit lighting.
    K 281 · July 12, 2024 · Corrected (the home has a date of correction)
  13. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · July 12, 2024 · Corrected (the home has a date of correction)
  14. F
    Follow proper procedures when the fire alarm was out of service for more than 4 hours.
    K 346 · July 12, 2024 · Corrected (the home has a date of correction)
  15. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · July 12, 2024 · Corrected (the home has a date of correction)
  16. F
    Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
    K 354 · July 12, 2024 · Corrected (the home has a date of correction)
  17. F
    Have simulated fire drills held at unexpected times.
    K 712 · July 12, 2024 · Corrected (the home has a date of correction)
  18. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · July 12, 2024 · Corrected (the home has a date of correction)
  19. E
    Provide properly protected cooking facilities.
    K 324 · July 12, 2024 · Corrected (the home has a date of correction)
  20. E
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · July 12, 2024 · Corrected (the home has a date of correction)
  21. E
    Install corridor and hallway doors that block smoke.
    K 363 · July 12, 2024 · Corrected (the home has a date of correction)
  22. E
    Ensure proper usage of power strips and extension cords.
    K 920 · July 12, 2024 · Corrected (the home has a date of correction)
  23. F
    Develop and maintain an Emergency Preparedness Program (EP).
    E 4 · May 25, 2023 · Corrected (the home has a date of correction)
  24. F
    Conduct risk assessment and an All-Hazards approach.
    E 6 · May 25, 2023 · Corrected (the home has a date of correction)
  25. F
    Address patient/client population and determine types of services needed.
    E 7 · May 25, 2023 · Corrected (the home has a date of correction)
  26. F
    Address subsistence needs for staff and patients.
    E 15 · May 25, 2023 · Corrected (the home has a date of correction)
  27. F
    Establish procedures for tracking staff and patients during an emergency.
    E 18 · May 25, 2023 · Corrected (the home has a date of correction)
  28. F
    Establish policies and procedures including evacuation.
    E 20 · May 25, 2023 · Corrected (the home has a date of correction)
  29. F
    Establish policies and procedures for volunteers.
    E 24 · May 25, 2023 · Corrected (the home has a date of correction)
  30. F
    Create arrangements with other facilities to receive patients.
    E 25 · May 25, 2023 · Corrected (the home has a date of correction)
  31. F
    Establish roles under a Waiver declared by secretary.
    E 26 · May 25, 2023 · Corrected (the home has a date of correction)
  32. F
    List the names and contact information of those in the facility.
    E 30 · May 25, 2023 · Corrected (the home has a date of correction)
  33. F
    Establish methods for sharing information.
    E 33 · May 25, 2023 · Corrected (the home has a date of correction)
  34. F
    Provide a means of sharing information on occupancy/needs.
    E 34 · May 25, 2023 · Corrected (the home has a date of correction)
  35. F
    Provide family notifications of emergency plan.
    E 35 · May 25, 2023 · Corrected (the home has a date of correction)
  36. F
    Establish staff and initial training requirements.
    E 37 · May 25, 2023 · Corrected (the home has a date of correction)
  37. F
    Conduct testing and exercise requirements.
    E 39 · May 25, 2023 · Corrected (the home has a date of correction)
  38. F
    Implement emergency and standby power systems.
    E 41 · May 25, 2023 · Corrected (the home has a date of correction)
  39. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · May 25, 2023 · Corrected (the home has a date of correction)
  40. F
    Follow proper procedures when the fire alarm was out of service for more than 4 hours.
    K 346 · May 25, 2023 · Corrected (the home has a date of correction)
  41. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · May 25, 2023 · Corrected (the home has a date of correction)
  42. F
    Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
    K 354 · May 25, 2023 · Corrected (the home has a date of correction)
  43. F
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · May 25, 2023 · Corrected (the home has a date of correction)
  44. F
    Have simulated fire drills held at unexpected times.
    K 712 · May 25, 2023 · Corrected (the home has a date of correction)
  45. F
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · May 25, 2023 · Corrected (the home has a date of correction)
  46. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · May 25, 2023 · Corrected (the home has a date of correction)
  47. E
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · May 25, 2023 · Corrected (the home has a date of correction)
  48. E
    Install proper backup exit lighting.
    K 281 · May 25, 2023 · Corrected (the home has a date of correction)
  49. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · May 25, 2023 · Corrected (the home has a date of correction)
  50. E
    Provide properly protected cooking facilities.
    K 324 · May 25, 2023 · Corrected (the home has a date of correction)
  51. E
    Install smoke barrier doors that can resist smoke for at least 20 minutes.
    K 374 · May 25, 2023 · Corrected (the home has a date of correction)
  52. E
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · May 25, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
April 3, 2026Fine $81,195
November 17, 2025Fine $95,992
November 17, 2025Payment Denial 2 days from December 7, 2025
May 10, 2024Fine $10,913
March 7, 2024Fine $12,048
October 31, 2023Fine $11,183

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeIllinoisUnited States
All nursing staff (RN, LPN and aides)3.483.453.86
Registered nurses0.610.720.69
All nursing staff on weekends2.953.073.42
Nurse aides2.13
Licensed practical nurses0.75
Nursing staff turnover (share who left in a year)55.3%44.5%45.8%
Registered nurse turnover50.0%41.8%42.9%
Administrators who left2

CMS expects 4.31 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.70 on weekdays and 2.95 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 28.2% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 2.97 in April to June 2025 to 3.48 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.480.613.702.95 28.2%0 of 9064
Oct to Dec 20253.410.533.602.94 21.1%1 of 9268
Jul to Sep 20252.970.453.162.50 9.0%2 of 9278
Apr to Jun 20252.970.463.132.57 4.2%4 of 9176
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Illinois, Jan to Mar 20263.260.653.402.925.4%0.6% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeIllinoisUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
25.113.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
1.40.90.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
2.51.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
6.33.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.72.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
17.114.314.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
12.84.84.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
19.221.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
22.926.123.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
17.713.812.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.92.01.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.72.21.8

Owners and operators

Legal business name: METROPOLIS HEALTH CARE CENTER,LLC. CMS links this home to Tutera Senior Living & Health Care, a group of 25 nursing homes averaging 2.1 stars overall.

NameRoleTypeShareSince
Tutera Investments, LLCDirect ownership interestOrganization09/16/2002
Joseph Charles Tutera 2013 Family Irrevociable Trust AgreementIndirect ownership interestOrganization11/13/2013
Marian Olander Tutera 2020 Mrtl TrIndirect ownership interestOrganization12/31/2020
Tutera, JosephIndirect ownership interestIndividual09/16/2002
Tutera, MarianIndirect ownership interestIndividual09/16/2002
Bloom, RandallCorporate officerIndividual04/22/2009
Brooks, KileyCorporate officerIndividual06/20/2017
Tutera, JosephCorporate officerIndividual09/16/2002
Walnut Creek Management Company LLCOperational/managerial controlOrganization01/01/2005
Bloom, RandallOperational/managerial controlIndividual04/22/2009
Board, LaneshaOperational/managerial controlIndividual05/01/2025
Brooks, KileyOperational/managerial controlIndividual06/20/2017
Smith, LeaOperational/managerial controlIndividual05/01/2025
Tutera, JosephOperational/managerial controlIndividual09/16/2002
Flanagan, MichaelTrustee of the SNFIndividual11/13/2013
Ti-Metropolis LLCAdp of the SNFOrganization07/03/2003
Walnut Creek Management Company LLCAdp of the SNFOrganization05/25/2025
Bloom, RandallAdp of the SNFIndividual04/22/2009
Board, LaneshaAdp of the SNFIndividual05/01/2025
Brooks, KileyAdp of the SNFIndividual06/20/2017
Smith, LeaAdp of the SNFIndividual05/01/2025
Tutera, JosephAdp of the SNFIndividual09/16/2002

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 24 problems in this area, most recently on July 10, 2026: "Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives."
  2. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 11 problems in this area, most recently on May 26, 2026: "Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 9 problems in this area, most recently on July 10, 2026: "Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive."
  4. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 8 problems in this area, most recently on July 10, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.95 hours per resident per day, below the Illinois average of 3.07.
  6. How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.

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Common questions

What is Metropolis Rehab & HCC's Medicare star rating?
CMS rates Metropolis Rehab & HCC 1 out of 5 stars overall, with 1 for health inspections, 1 for staffing and 1 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Metropolis Rehab & HCC get at its last inspection?
3 health deficiencies at the standard inspection on May 23, 2025. The Illinois average is 12.6.
Has Metropolis Rehab & HCC been fined?
Yes. CMS lists 5 fines totaling $211,331 in the last three years.
Does Metropolis Rehab & HCC accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Metropolis Rehab & HCC?
CMS lists 22 owners and managers, and links the home to Tutera Senior Living & Health Care. Legal business name: METROPOLIS HEALTH CARE CENTER,LLC.

Sources

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