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New England Homes for the Deaf, Inc

154 Water Street, Danvers, MA 01923 · Essex County · (978) 774-0445

81 certified beds, about 29 residents a day · Non profit - Corporation · Medicare and Medicaid since 2004

Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
5 of 5
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 225768 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on March 26, 2026, inspectors cited 1 health deficiency (the Massachusetts average is 6.8, the national average 9.2).

None of its 16 health citations since March 2024 was rated as actual harm or immediate jeopardy.

CMS lists 1 fine totaling $3,174 in the last three years; the largest was $3,174, and the latest is dated October 30, 2023.

Nurses and nurse aides worked 4.92 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.81 of those hours.

42.5% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
14D
1E
1F
Potential for minimal harm
0A
0B
0C
March 26, 2026Standard inspection · 1 citation
  1. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 27, 2026
    Inspectors wroteBased on observation and interviews, the facility failed to ensure staff stored drugs and biologicals in accordance with State and Federal laws. Specifically, the facility failed to ensure medications were dated once opened according to manufacturer's guidelines in one of one medication carts observed.
March 19, 2025Standard inspection · 9 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 10, 2025
    Inspectors wroteBased on observation and interview, the facility failed to properly follow food storage and food handling practices to prevent the risk of foodborne illness in accordance with professional standards for food service safety. Specifically, A) the facility failed to properly store food items in the kitchen to prevent the risk of foodborne illness and B) the facility failed to properly handle food and dinnerware in accordance of professional standards of practice in the second-floor dining room.
  2. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 10, 2025
    Inspectors wroteBased on observations and interviews, the facility failed to ensure staff treated residents in a dignified manner during the dining experience. Specifically, the facility failed to ensure staff were sitting at eye level when assisting a resident with feeding.
  3. D
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 10, 2025
    Inspectors wroteBased on record review and interview the facility failed to ensure for one Resident (#21), out of a total sample of 13 residents, that the Health Care Agent was provided the correct risks and benefits related to the administration of an antipsychotic medication. (An Invoked Health Care Proxy (HCP) allows the Health Care Proxy Agent to make medical decision, when a person is determined by a physician/nurse practitioner to lack the capacity to make health care decisions).
  4. D
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    F604 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 10, 2025
    Inspectors wroteBased on observations, interviews, and record review, the facility failed to assess the use of foam wedges as a potential restraint for one Resident (#14) out of a total sample of 13 residents.
  5. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 10, 2025
    Inspectors wroteBased on observations, record review and interviews, the facility failed to ensure resident centered care plans were developed for one Resident (#27) out of a total sample of 13 residents. Specifically, for Resident #27, the facility failed to develop a comprehensive, resident centered care plan for a pacemaker.
  6. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 10, 2025
    Inspectors wroteBased on observation, record review and interview, the facility failed to follow professional standards of nursing practice for two Residents (#2 and #7) out of a sample of 13 residents. Specifically, 1. the facility failed to initiate a physician's order for Zofran (an anti-nausea medication) for Resident #2 and 2. the facility failed to specify what setting Resident #7's air mattress should be set to in the physician's order.
  7. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 10, 2025
    Inspectors wroteBased on observation, record review and interview, the facility failed to provide treatment and care in accordance with professional standards of practice for two Residents (#28, and #15), out of a total sample of 13 residents. Specifically, 1. For Resident #28, the facility failed to notify the Medical Doctor or Nurse Practitioner to initiate a new order for an oral antibiotic medication to treat his/her osteomyelitis recommended by the infectious disease provider. 2. For Resident #15, the facility failed to obtain a urine specimen timely and failed to notify the Nurse Practitioner or Medical Doctor that the urine specimen was not obtained resulting in Resident #15 being transferred to the emergency department and treated for cystitis (inflammation of the bladder).
  8. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 10, 2025
    Inspectors wroteBased on observations, record review and interview, the facility failed to provide respiratory care services in accordance with professional standards of practice for one Resident (#27) out of a total sample of 13 residents. Specifically, the facility failed to ensure Resident #27 had a physician's order for the use of supplemental oxygen therapy while he/she was receiving supplemental oxygen.
  9. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 10, 2025
    Inspectors wroteBased on record review, policy review, and interview, the facility failed to ensure residents were free of unnecessary medications for one Resident (#14) out of a total of 13 sampled residents. Specifically for Resident #14, the facility failed to ensure there was an initial 14 day stop order or reevaluation to continue his/her as needed (PRN) Ativan.
March 21, 2024Standard inspection · 6 citations
  1. F
    Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
    F909 · Environmental · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observation, record review and interview, the facility failed to regularly inspect bed frames to identify areas of potential entrapment. Specifically, the facility failed to regularly inspect and document findings regarding zone 7 (the space between the mattress and the foot of the bed) for 27 of 27 Residents' beds in the facility for potential areas of entrapment, as evidenced by not providing an effective bed bolster for Resident #3.
  2. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on record review and interview for one Resident (Resident #18) of 30 sampled residents, the facility failed to accurately complete a Medical Orders for Life Sustaining Treatment (MOLST) form.
  3. D
    Keep residents' personal and medical records private and confidential.
    F583 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on record review and interview, for one Resident (#1) out of 13 sampled residents, the facility failed to ensure staff implemented policies and procedures related to personal privacy and confidentiality. Specifically, the facility used a personal cell phone to take a picture of the Resident's wound.
  4. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observations, record review and interviews, the facility failed to develop and implement the plan of care for two Residents (#81 and #3) out of a total sample of 13 residents. Specifically, the facility failed to: 1. For Resident #81, the facility failed to develop a plan of care for the diagnosis of post-traumatic stress disorder. 2. For Resident #3, the facility failed to implement the falls care plan for the use of fall mats while in bed.
  5. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on record review, interview, and observation for one Resident (#81) of 27 sampled residents, the facility failed to ensure his/her oxygen concentrator filter was free of significant dust.
  6. D
    Keep all essential equipment working safely.
    F908 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on interview and observation for one Resident (#18) of 27 sampled residents, the facility failed to ensure his/her wheelchair was in safe operating condition.

Fire safety inspections

14 fire safety citations on file: 3 on March 26, 2026, 11 on March 19, 2025.

Every fire safety citation14 citations
  1. F
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · March 26, 2026 · Corrected (the home has a date of correction)
  2. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · March 26, 2026 · Corrected (the home has a date of correction)
  3. F
    Have proper medical gas storage and administration areas.
    K 923 · March 26, 2026 · Corrected (the home has a date of correction)
  4. F
    Develop and maintain an Emergency Preparedness Program (EP).
    E 4 · March 19, 2025 · Corrected (the home has a date of correction)
  5. F
    Conduct risk assessment and an All-Hazards approach.
    E 6 · March 19, 2025 · Corrected (the home has a date of correction)
  6. F
    Develop Emergency Preparedness policies and procedures.
    E 13 · March 19, 2025 · Corrected (the home has a date of correction)
  7. F
    Develop a communication plan.
    E 29 · March 19, 2025 · Corrected (the home has a date of correction)
  8. F
    Establish emergency prep training and testing.
    E 36 · March 19, 2025 · Corrected (the home has a date of correction)
  9. F
    Conduct testing and exercise requirements.
    E 39 · March 19, 2025 · Corrected (the home has a date of correction)
  10. F
    Have stairways and smokeproof enclosures used as exits that meet safety requirements.
    K 225 · March 19, 2025 · Corrected (the home has a date of correction)
  11. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · March 19, 2025 · Corrected (the home has a date of correction)
  12. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · March 19, 2025 · Corrected (the home has a date of correction)
  13. F
    Have a battery powered remote alarm panel in a location accessible by operating personnel.
    K 916 · March 19, 2025 · Corrected (the home has a date of correction)
  14. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · March 19, 2025 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
October 30, 2023Fine $3,174

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMassachusettsUnited States
All nursing staff (RN, LPN and aides)4.923.863.86
Registered nurses0.810.650.69
All nursing staff on weekends4.443.483.42
Nurse aides3.04
Licensed practical nurses1.07
Nursing staff turnover (share who left in a year)42.5%38.2%45.8%
Registered nurse turnover20.0%42.6%42.9%
Administrators who left0

CMS expects 3.14 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.12 on weekdays and 4.44 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 5.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.42 in April to June 2025 to 4.92 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.920.815.124.44 5.6%2 of 9029
Oct to Dec 20255.200.845.324.90 3.9%1 of 9228
Jul to Sep 20255.030.815.224.56 2.5%0 of 9229
Apr to Jun 20255.420.805.654.84 0.0%0 of 9128
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Massachusetts, Jan to Mar 20263.790.613.943.415.0%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Massachusetts

JobMedianMiddle halfEmployed
Massachusetts, all employers
CNAs (nursing assistants)$22.44$21.32 to $23.9438,130
LPNs and LVNs$38.57$34.91 to $40.6613,210
Registered nurses$50.27$42.05 to $65.4488,200
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For New England Homes for the Deaf, Inc. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMassachusettsUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
20.816.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.01.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
4.73.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
30.415.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
2.94.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
19.721.415.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
24.525.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
12.811.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
3.41.91.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.21.51.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for New England Homes for the Deaf, Inc's Medicare short-stay residents. How to read these, and what Medicare pays for.

Went home or back to the community

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

US median of homes 51.5% · Massachusetts: 121 better, 19 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 18 eligible stays.

Potentially preventable readmissions

10.1% this home

No different from the national rate

US median of homes 10.7% · Massachusetts: 4 better, 15 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 33 eligible stays.

Infections that led to a hospital stay

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

US median of homes 7.1% · Massachusetts: 5 better, 4 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 23 eligible stays.

Self-care and mobility at discharge

70.8% this home

Median of homes: Massachusetts51.6% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 24 residents counted.

Falls with major injury

0.0% this home

Median of homes: Massachusetts0.4% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 31 residents counted.

New or worsened pressure ulcers

0.0% this home

Median of homes: Massachusetts2.0% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 31 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Massachusetts99.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 11 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: NEW ENGLAND HOMES FOR THE DEAF.

NameRoleTypeShareSince
Ikomi, EmmanuelW-2 managing employeeIndividual04/26/2010

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on March 19, 2025: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on March 19, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
  3. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on March 19, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on March 26, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."

Other nursing homes nearby

Common questions

What is New England Homes for the Deaf, Inc's Medicare star rating?
CMS rates New England Homes for the Deaf, Inc 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did New England Homes for the Deaf, Inc get at its last inspection?
1 health deficiency at the standard inspection on March 26, 2026. The Massachusetts average is 6.8.
Has New England Homes for the Deaf, Inc been fined?
Yes. CMS lists 1 fine totaling $3,174 in the last three years.
Does New England Homes for the Deaf, Inc accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns New England Homes for the Deaf, Inc?
CMS lists 1 owner or manager. Legal business name: NEW ENGLAND HOMES FOR THE DEAF.

Sources

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