Home / California / Capitola
Pacific Coast Manor
1935 Wharf Road, Capitola, CA 95010 · Santa Cruz County · (831) 476-0770
99 certified beds, about 96 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1969
CMS Care Compare ratings, data as of September 1, 2026 · CCN 056048 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 20, 2025, inspectors cited 2 health deficiencies (the California average is 15.6, the national average 9.2).
None of its 27 health citations since December 2019 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.39 hours per resident per day, against 4.52 across California and 3.86 nationally. Registered nurses accounted for 1.17 of those hours.
49.6% of nursing staff left within the year CMS measured (California average 36.7%).
CMS links it to Covenant Care, an affiliated group of 11 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 27 health citations on file.
April 2, 2025Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteDuring a review of Resident 1's MD (medical doctor) Progress note dated 1/23/25, note indicated, Pt [patient] admitted for fall at home. Assessment/Plan.10. OSA (obstructive sleep apnea) G47.33 [diagnosis code] Continue home CPAP. During a review of Resident 1's Order Summary Report dated 3/25/25 at 10:40 am, current orders indicated, no active orders for the use of a CPAP machine. During a review of Resident 1's Medication Administration Record (MAR) dated 1/21/25-2/28/25, MAR indicated no administrations charted for the use of a CPAP machine for any day. During an observation on 3/25/25, at 10:40 a.m., in Resident 1's room, no CPAP machine was observed in the room. During a review of Resident 1's Facesheet, dated 3/25/25, facesheet indicated Resident 1 had a diagnosis listed for Obstructive Sleep Apnea (Adult).onset date 12/20/24. [...]
February 20, 2025Standard inspection · 2 citations
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on interview, record reviews, and facility policy review, the facility failed to ensure a Preadmission Screening and Resident Review (PASARR) Level I Screening was updated to reflect the presence of newly diagnosed serious mental disorders for 1 (Resident #67) of 3 residents reviewed for PASARR requirements.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, record review, and facility policy review, the facility failed to ensure medications were securely stored for a resident deemed safe to self-administer medications for 1 (Resident #247) of 1 resident reviewed for secure storage of self-administered medications.
August 2, 2024Complaint inspection · 1 citation
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on interview and record review, the facility failed to follow their policy and procedure (P&P) to notify the Office of State Long-Term Care Ombudsman (organization that advocates for the residents) when one of two sample resident (Resident 1) was transferred to the acute care hospital (ACH: provides treatment for brief but severe episode of illness and conditions) from the facility. This failure had the potential to compromise Resident 1's admission, transfer, and discharge rights.
August 1, 2024Complaint inspection · 1 citation
- D Provide care or services that was trauma informed and/or culturally competent.
Inspectors wroteBased on interview and record review the facility failed to ensure to follow their policy and procedure (P&P) to assess for history of psychosocial, trauma and stressors trigger an event, for two of two sample residents (Resident 1 and 2). This failure had the potential to effect health, psychosocial well-being, and person-centered trauma informed care for Resident 1 and 2.
May 9, 2024Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview and record review, the facility failed to protect resident's right to be free from physical abuse for two of two sampled residents (Resident 1 & Resident 2) when: 1. Resident 1 was hit in the face by Resident 3 2. Resident 2 was kicked in the leg by Resident 3. These failures resulted in Resident 1 sustaining a minor laceration to the face and Resident 2 sustaining a minor laceration to the leg, both requiring minor medical care.
December 13, 2023Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview and record review, the facility failed to protect a resident's right to be free from sexual abuse for one of two sampled residents (Resident 1) when Certified Nursing Assistant (CNA A) observed kissing Resident 1 on the face. This failure had the potential to endure emotional and psychological harm for Resident 1.
September 11, 2023Complaint inspection · 1 citation
- D Provide medically-related social services to help each resident achieve the highest possible quality of life.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure social services advocating and assisting residents to promote resident's rights for one of three residents (Resident 1) and significant family members (SFM). This failure had the potential to result in the Resident 1 for not receiving necessary mental, psychosocial, emotional support, care, and services to attain Resident 1's highest practicable well-being.
June 16, 2023Standard inspection · 13 citations
- E Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on interview and document review, the facility failed to provide sufficient number of nursing staff on a 24-hour basis based on Staffing Data Report submitted to Centers for Medicare & Medicaid Services (CMS). This failure had the potential to affect resident's care, health, and psychosocial wellbeing.
- E Provide and implement an infection prevention and control program.
Inspectors wrote2. During an observation on 6/13/2023 at 9:38 AM, in Resident 37's room, CNA H applied Resident 37's Foley catheter's dignity bag with both gloved hands. However, after leaving the resident's room, the CNA H disposed of her gloves in the trash bin located in the hallway without performing hand hygiene immediately. The CNA H proceeded to open the storage closet in the hallway, removed linens, and then returned to Resident 37's room. CNA H did not perform hand hygiene promptly after disposing of her gloves and handling the linens in the hallway. During an interview on 6/13/2023 at 1:44 p.m., with CNA H, she acknowledged the observation and stated she should have performed hand hygiene after disposing of her gloves. During an interview on 6/16/2023 at 4:00 p.m., with the Infection Preventionist (IP), IP stated hand hygiene should have been performed between tasks and after removing gloves. [...]
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on interview and record review, the facility failed to ensure one of eight residents (59) had informed consent (written permission before implementing a healthcare intervention) prior to initiating a change in dosage of psychotropic medication (medication capable of affecting the mind, emotions, and behavior). This failure resulted in the resident receiving psychotropic medication without being informed about the change in dosage, the risks and side effects.
- D Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on interview and record review, the facility failed to complete and transmit the Minimum Data Set (MDS, a comprehensive assessment tool) discharge assessment in a timely manner for two of five residents (Residents 69 and 23). This failure resulted in the resident's discharge assessment not being transmitted and received by the Center for Medicare and Medicaid System (CMS) within the time requirement.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on interview and record review, the facility failed to accurately complete the PASRR (pre-admission screening and resident review, a federal requirement to help ensure individuals are not inappropriately placed in nursing homes for long term care) for one of two residents (Resident 3). This failure had the potential to put the resident at risk for not receiving appropriate care and services.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow professional standards for one of 22 sampled selected residents (Resident 6) when Licensed Vocational Nurse G (LVN G) did not wait for the recommended time between each puff of the inhaler medications. This deficient practice had the potential for Resident 6 to not receive the full amount of each medication and the adverse effects on resident's health.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review, the facility failed to ensure residents were free of accidents and hazards for two of 22 sampled residents (39 and 145) when: 1. Resident 39's smoking safety was not reviewed quarterly and the smoking care plan was not followed; and 2. Resident 145 was not properly assessed for Smoking Safety Screen. These failures had the potential to result in serious injury to the residents in the facility.
- D Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observation, interview, and record review, the facility failed to review the risks and benefits of bed rails (adjustable metal or rigid plastic bars that attach to the bed) for three of 22 sampled residents (Residents 81, 72 and 53). This failure had the potential to put the residents at risk for entrapment and serious injury due to not being aware of the risks and benefits of bed rails.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview and record review, the facility failed to ensure controlled medications (those with high potential for abuse and addiction) reconciled with the corresponding Medication Administration Records (MAR) for two of 3 randomly selected residents (Residents 53 and 13). This deficient practice had the potential to result in medication error and/or drug diversion.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on interview and record review, the facility failed to ensure three of 8 sampled residents (Residents 57, 63, and 59) were free from unnecessary psychotropic medications (drugs that affect brain activities associated with mental processes and behaviors) when: 1. Resident 57 received Seroquel (used to treat certain mental or mood conditions) without an appropriate diagnosis and monitoring behavior, as recommended by the Pharmacy Consultant (PC); 2. Resident 57 received PRN (as needed) Lorazepam (medication used to treat anxiety) beyond 14 days and without supportive rationale for its continued use; 3. Resident 63 received prn (as needed) Temazepam (used to treat insomnia (difficulty falling asleep or staying asleep) without monitoring hours of sleep; and 4. Resident 59 received Lorazepam without documentation of its specific duration in the resident's clinical record. [...]
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to appropriately label a Tuberculin (TB, aid in the detection of infection with Mycobacterium tuberculosis) vial for 1 of 2 medication rooms observed. This deficient practice had the potential to affect residents' health and well-being in the facility.
- D Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure safe food storage when food brought by visitors to one of 22 residents (Resident 46) was not properly stored. This failure had the potential to result in food-borne illness and food contamination.
- D Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Inspectors wroteBased on observation, interview, and record review, the facility failed to conduct regular inspections of resident bed frames for one of 22 beds. The facility failed to ensure the footboard was securely, properly installed, and maintained according to the manufacturer's requirements. This failure had the potential to place the residents at risk for accidents and unsafe environment.
December 5, 2019Standard inspection · 6 citations
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure call lights (a device to call help when needed) were within residents' reach and answered in timely manner for seven of 18 residents (Residents 2, 8, 9, 27, 32, 46, and 231). This failure placed residents at risk for unmet needs and a diminished quality of life.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure services provided meet professional standards for two of five residents reviewed, when Resident 286's multivitamins with minerals was not given and Resident 23's vital signs (VS, clinical measurements, specifically pulse rate, temperature, respiration and blood pressure) were not monitored as ordered, which had the potential to result in compromising residents' health conditions.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on interview and record review, the facility failed to monitor wound progress for one of four residents when there was lack of wound assessments that included Braden scale (for predicting pressure ulcer risk) and description of skin condition or wound measurement for the period of 10/20/19 to 11/15/19, which had resulted in Resident 52's Stage 2 pressure ulcer (partial thickness skin loss involving the epidermis) on the coccyx (tailbone).
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record, review the facility failed to ensure two of 18 residents (Residents 47 and 72) were free from unnecessary drugs when there was no evidence of documentation that the the side effects for the use of psychotropic medications (medications capable of affecting the mind, emotions, and behavior) was monitored. This failure had the potential for the residents to receive unnecessary medications.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure that medications were dated, labeled properly, and not expired in two of five medication carts. This failure had the potential to result in an altered effectiveness of medications.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow the manufacturer's guidelines, and policy and procedures for checking the sanitizing solution concentration. This failure could result in the potential to spread food-borne illness.
Fire safety inspections
14 fire safety citations on file: 3 on February 20, 2025, 5 on June 16, 2023, 6 on December 5, 2019.
Every fire safety citation14 citations
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have generator or other power source capable of supplying service within 10 seconds.
- D Provide properly protected cooking facilities.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Provide a written emergency evacuation plan.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Meet requirements for the use of electrical equipment.
- D Ensure proper usage of power strips and extension cords.
- D Establish staff and initial training requirements.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Have properly installed electrical wiring and gas equipment.
- D Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | California | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.39 | 4.52 | 3.86 |
| Registered nurses | 1.17 | 0.67 | 0.69 |
| All nursing staff on weekends | 3.88 | 4.09 | 3.42 |
| Nurse aides | 2.36 | ||
| Licensed practical nurses | 0.86 | ||
| Nursing staff turnover (share who left in a year) | 49.6% | 36.7% | 45.8% |
| Registered nurse turnover | 63.3% | 38.1% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.79 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.60 on weekdays and 3.88 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.18 in April to June 2025 to 4.39 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.39 | 1.17 | 4.60 | 3.88 | 0.0% | 0 of 90 | 96 |
| Oct to Dec 2025 | 4.39 | 1.19 | 4.58 | 3.91 | 0.0% | 0 of 92 | 98 |
| Jul to Sep 2025 | 4.39 | 1.13 | 4.57 | 3.93 | 0.0% | 0 of 92 | 96 |
| Apr to Jun 2025 | 4.18 | 1.06 | 4.32 | 3.83 | 0.0% | 0 of 91 | 97 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| California, Jan to Mar 2026 | 4.36 | 0.59 | 4.52 | 3.97 | 2.3% | 0.5% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for California
| Job | Median | Middle half | Employed |
|---|---|---|---|
| California, all employers | |||
| CNAs (nursing assistants) | $22.90 | $22.04 to $26.35 | 110,060 |
| LPNs and LVNs | $38.34 | $35.98 to $45.06 | 82,850 |
| Registered nurses | $67.44 | $58.87 to $83.25 | 338,940 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | California | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 8.1 | 10.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.4 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.0 | 1.6 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.8 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 5.7 | 9.8 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.8 | 4.3 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 16.7 | 12.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 21.2 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 7.7 | 11.2 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 2.3 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.8 | 1.6 | 1.8 |
Owners and operators
Legal business name: COVENANT CARE CAPITOLA, LLC. CMS links this home to Covenant Care, a group of 11 nursing homes averaging 3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Covenant Care California, LLC | 5% or greater direct ownership interest | Organization | 100% | 06/01/2004 |
| Centre Capital Investors V, LP | 5% or greater indirect ownership interest | Organization | 07/17/2008 | |
| Centre Covenant Purchaser (b), LLC | 5% or greater indirect ownership interest | Organization | 07/17/2008 | |
| Centre Covenant Purchaser (q), LLC | 5% or greater indirect ownership interest | Organization | 07/17/2008 | |
| Centre Covenant Purchaser (s), LLC | 5% or greater indirect ownership interest | Organization | 12/19/2008 | |
| Centre V Secondary Fund, L.P. | 5% or greater indirect ownership interest | Organization | 07/17/2008 | |
| Covenant Care, LLC | 5% or greater indirect ownership interest | Organization | 07/17/2008 | |
| Covenant Holdco, LLC | 5% or greater indirect ownership interest | Organization | 07/17/2008 | |
| Covenant Subco, LLC | 5% or greater indirect ownership interest | Organization | 07/17/2008 | |
| State Treasurer of Mich Custodian of Public School Empl Rtmnt Systems | 5% or greater indirect ownership interest | Organization | 12/19/2008 | |
| Stockwell Fund II LP | 5% or greater indirect ownership interest | Organization | 12/19/2008 | |
| Evans, Mary | 5% or greater indirect ownership interest | Individual | 07/17/2008 | |
| Levin, Robert | 5% or greater indirect ownership interest | Individual | 07/17/2008 | |
| Sims, Christine | 5% or greater indirect ownership interest | Individual | 07/17/2008 | |
| Torok, Andrew | 5% or greater indirect ownership interest | Individual | 07/17/2008 | |
| Midcap Funding IV Trust | 5% or greater security interest | Organization | 02/20/2014 | |
| Ashley, Dava | Corporate officer | Individual | 05/07/2018 | |
| Carney, Kevin | Corporate officer | Individual | 11/01/2013 | |
| Evans, Mary | Corporate officer | Individual | 11/01/2013 | |
| Levin, Robert | Corporate officer | Individual | 11/01/2013 | |
| Sims, Christine | Corporate officer | Individual | 11/01/2013 | |
| Torok, Andrew | Corporate officer | Individual | 11/01/2013 | |
| Ashley, Dava | Operational/managerial control | Individual | 03/26/2018 | |
| Evans, Mary | Operational/managerial control | Individual | 04/17/2006 | |
| Levin, Robert | Operational/managerial control | Individual | 04/17/2006 | |
| Sims, Christine | Operational/managerial control | Individual | 12/09/2005 | |
| Sparks, Carol | Operational/managerial control | Individual | 06/01/2004 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on April 2, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 6 problems in this area, most recently on February 20, 2025: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on February 20, 2025: "Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on August 2, 2024: "Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.88 hours per resident per day, below the California average of 4.09.
Other nursing homes nearby
- Redwood Grove Post Acute Santa Cruz, 1.3 mi · 2 of 5 stars · 44 citations
- Driftwood Healthcare Center - Santa Cruz Santa Cruz, 1.4 mi · 3 of 5 stars · 53 citations
- Santa Cruz Post Acute Santa Cruz, 1.7 mi · 2 of 5 stars · 83 citations
- Watsonville Nursing Center Watsonville, 11.2 mi · 4 of 5 stars · 41 citations
- Watsonville Post Acute Center Watsonville, 11.2 mi · 5 of 5 stars · 35 citations
- Manresa Healthcare Center Watsonville, 11.7 mi · 4 of 5 stars · 21 citations
- Vasona Creek Healthcare Center Los Gatos, 17.4 mi · 2 of 5 stars · 80 citations
- The Terraces of Los Gatos Los Gatos, 17.8 mi · 5 of 5 stars · 29 citations
California contacts for a concern about a nursing home
These are the official offices in California. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: California Department of Public Health, Center for Health Care Quality, Licensing and Certification Program, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: California Long-Term Care Ombudsman Program, 1-800-231-4024. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Cal Health Find, where California publishes its own records on licensed homes.
Common questions
- What is Pacific Coast Manor's Medicare star rating?
- CMS rates Pacific Coast Manor 5 out of 5 stars overall, with 5 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Pacific Coast Manor get at its last inspection?
- 2 health deficiencies at the standard inspection on February 20, 2025. The California average is 15.6.
- Has Pacific Coast Manor been fined?
- CMS lists no fines in the last three years.
- Does Pacific Coast Manor accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Pacific Coast Manor?
- CMS lists 27 owners and managers, and links the home to Covenant Care. Legal business name: COVENANT CARE CAPITOLA, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.