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Saugus Center

266 Lincoln Avenue, Saugus, MA 01906 · Essex County · (781) 233-6830

80 certified beds, about 70 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1967

Special Focus Facility candidate Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
3 of 5
Quality measures
2 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 225147 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on April 23, 2026, inspectors cited 19 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).

Of 71 health citations since April 2024, 6 were rated as actual harm or immediate jeopardy to residents (4 immediate jeopardy).

CMS lists 2 fines totaling $65,946 in the last three years; the largest was $56,407, and the latest is dated June 16, 2025.

Nurses and nurse aides worked 3.17 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.56 of those hours.

30.0% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 71 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
4J
0K
0L
Actual harm
2G
0H
0I
Potential for more than minimal harm
50D
12E
3F
Potential for minimal harm
0A
0B
0C
April 23, 2026Standard inspection · 19 citations
  1. E
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observation, record review and interview, the facility failed to provide care in accordance with professional standards of practice for four Residents (#4, #5, #62 and #68) out of a total sample of 21 residents. Specifically: 1. For Resident #4 the facility failed to implement physician's orders to monitor and evaluate orthostatic blood pressures (orthostatic blood pressure is assessed to detect orthostatic hypotension, which is defined as a drop in systolic blood pressure of 20 mmHg (millimeters of mercury) or more or a stop in diastolic blood pressure of 10 mmHg or more within three minutes of standing from a supine position during a head-up tilt or at least 60 degrees. This drop can lead to symptoms such as dizziness, lightheadedness, fainting, headache, visual disturbances, and neck or shoulder discomfort due to inadequate blood flow to the brain and other organs) . 2. [...]
  2. E
    Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
    F840 · Administration · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure referrals for outside services were implemented for three sampled Residents (#1, #33, and #2). Specifically:1. For Resident #1 the facility failed to ensure that Resident #1 attended a scheduled orthopedic appointment, and after the scheduled orthopedic appointment was missed the facility failed to reschedule the orthopedic appointment. 2. For Resident #33 the facility failed to set up an appointment with urology for a suprapubic (a surgically created connection between the urinary bladder and the skin used to drain urine from the bladder in individuals with obstruction of normal urinary flow.) tube placement evaluation.3. For Resident #2 the facility failed to ensure a referral was replaced for neurology.
  3. E
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure medical records were accurate for five Residents (#3, #5, #55, #62 and #10) out of a total of 21 sampled Residents. Specifically,1. For Resident #3 the facility failed to ensure that advance directives were consistently and accurately documented throughout the medical record.2. For Resident #5 the facility failed to ensure that only medical information related to Resident #5 was in the medical record. Specifically, another resident's MOLST (Medical Orders for Life-Sustaining Treatment- a medical form that documents a patient's preferences for life-sustaining treatments and translates them into actionable medical orders signed by a licensed healthcare professional) form was located in his/her medical record.3. [...]
  4. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observation, record review and interview, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically,1. The facility failed to establish an infection prevention and control program that includes a system for appropriate infection surveillance.2. For one Resident (#10) out of a total sample of 21 residents, the facility failed to implement Enhanced Barrier Precautions (EBP) during the administration of a tube feed.
  5. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure staff treated residents with dignity and respect for three Residents (#55, #14 and #16) out of a total of 21 sampled Residents. Specifically, the facility failed to ensure the Nurse Supervisor: 1. spoke appropriately about Resident #55 in a public setting, 2. responded appropriately to Resident #14's concerns, and 3. spoke appropriately about Resident #16 in a public setting.
  6. D
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    F605 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on record reviews and interviews, the facility failed to ensure one Resident (#12) was free from unnecessary psychotropic medications by ensuring a stop date was included in the physician's order for an as needed (PRN) dose of Ativan (medication used to treat anxiety) out of a total sample of 21 residents.
  7. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure the comprehensive care plan was revised by the interdisciplinary team for one Resident (#7) out of a total sample of 21 residents, after each assessment. Specifically, the facility failed to review and revise the care plan (eating status) after a quarterly assessment was completed to reflect the current status of the Resident.
  8. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observations, record reviews, and interviews, the facility failed to ensure the environment remained free of accidental hazards and was safe for one Resident (#67), out of a total sample of 21 residents. Specifically, for Resident #67, the facility failed to ensure that nursing consistently implemented Resident #67's plan of care related to smoking.
  9. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure professional standards of practice for the care of a urinary catheter for one Resident (#33) out of a total sample of 21 residents. Specifically, for Resident #33 the facility failed to change a urinary drainage bag and failed to document urinary output as ordered by the physician.
  10. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observations, record review, and interviews, the facility failed to ensure that respiratory care and services, consistent with professional standards of practice, were provided for one Resident (#33) out of sample of 21 residents. Specifically, for Resident #33, the facility failed to have a physician's order for oxygen administration and failed to maintain Resident #33's oxygen level in accordance with the plan of care.
  11. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on record review and interview the facility failed to ensure for one Resident (#3), out of five applicable residents, out of a total sample of 21 residents, that monthly pharmacy medication regimen review recommendations were implemented in accordance with the physician/nurse practitioner response to the recommendations.
  12. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observations, interviews, and record reviews for two Residents (#68 and #38) out of three residents observed, the facility failed to ensure it was free from a medication error rate of greater than 5%. Two out of three nurses observed made two errors out of 28 opportunities resulting in a medication error rate of 7.14%. Specifically,1. For Resident #68 the facility failed to ensure Nurse #1 primed an insulin pen prior to administering the medication resulting in the incorrect dose. 2. For Resident #38 the facility failed to ensure Nurse #2 administered the correct dose of cholecalciferol (vitamin d).
  13. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observation, interviews, and record review, the facility failed to ensure one Residents (#68) was free from a significant medication error, out of a total sample of 21 residents. Specifically, for Resident #68, the facility failed to ensure insulin (an injectable hormone that lowers the level sugar in the blood) was administered in accordance with professional standards of practice (did not perform a safety test/ prime the insulin pen) resulting in Resident #68 not getting an incorrect dose of insulin.
  14. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observations and interview the facility failed to store drugs and biologicals in accordance with currently accepted professional principles on one of two units. Specifically,The facility failed to ensure unattended medication carts were locked on one of two units. The facility failed to ensure over the counter medications were not left out and unsecured at the nurse's station accessible to residents.
  15. D
    Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
    F772 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on interview and record review, the facility failed to ensure laboratory services were provided timely for one sampled Resident (#5), out of a total sample of 21 residents. Specifically, the facility failed to obtain a urine for urinalysis and culture as indicated in physician's orders.
  16. D
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observation, interview and test trays, the facility failed to provide meals at a palatable temperature on two of two nursing units.
  17. D
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    F867 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observation, review of the Quality Assurance Performance Improvement (QAPI) plan, and interview, the facility failed to ensure that the Quality Assurance Committee developed and implemented an appropriate corrective action plan with effective monitoring for Infection Control. Findings Include:Review of the facility policy titled Quality Assurance and Performance Improvement ( QAPI) Policy and Procedure, dated 2024, indicated but was not limited to the following: It is the policy of the Facility to develop, implement and maintain and effective, comprehensive, data driven QAPI program that focuses on indicator of the outcomes of care and quality of life. -Role of the Infection Preventionist on the QAA (Quality Assessment and Assurance) Committee. A. [...]
  18. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on record review and interview, the facility failed to administer the Influenza vaccine during influenza season to one Resident (#55) who consented to receive the flu vaccine out of a sample of five residents. Specifically, the facility failed to administer the influenza vaccine to a resident who consented to receiving it.
  19. D
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    F887 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on record review and interviews, the facility failed to offer the COVID-19 (Coronavirus disease) vaccine to one (#55) out of five sampled Residents. Specifically, the facility failed to offer a COVID-19 vaccination upon admission or seasonally for residents.
June 16, 2025Standard inspection · 25 citations
  1. J
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · Immediate jeopardy to resident health or safety, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on observations, record review and interviews, the facility failed to notify one Resident's (#172) physician and legal guardian of a change in condition out of a total sample of 27 residents. Specifically, the facility failed to notify the physician of Resident #172's refusing medication, exit seeking behavior, an elopement from the facility and multiple other attempts of elopements from the facility, including through a second story window, resulting in Resident #172 from falling out of a second-floor window and requiring acute hospitalization with a fracture of the fourth lumbar vertebrae with mild retropulsion into the spinal canal (bone fragments in spinal cord), fractures of the second and third lumbar vertebrae, hematoma of the psoas muscle (lower back muscle), and fractures of the ninth through 12 ribs.
  2. J
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on observations, record reviews and interviews, the facility failed to keep three Residents (#172, #56 and #35 free from accidents while at the facility. Specifically, 1. For Resident #172, with a known history of elopement from a window, the facility failed to ensure it provided appropriate supervision and safety resulting in the Resident falling from his/her second-floor bedroom window during an elopement attempt, resulting in an acute hospitalization with a fracture of the fourth lumbar vertebrae with mild retropulsion into the spinal canal (bone fragments in spinal cord), fractures of the second and third lumbar vertebrae, hematoma of the psoas muscle (lower back muscle), and fractures of the ninth through 12 ribs; 2. [...]
  3. J
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · Immediate jeopardy to resident health or safety, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on observation, record review, and interviews, the facility failed to ensure licensed nursing staff were trained and competent in managing wandering behavior and elopement, subsequently, one Resident (#172) eloped and fell from a second-floor bedroom window and requiring acute hospitalization with a fracture of the fourth lumbar vertebrae with mild retropulsion into the spinal canal (bone fragments in spinal cord), fractures of the second and third lumbar vertebrae, hematoma of the psoas muscle (lower back muscle), and fractures of the ninth through 12 ribs.
  4. J
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    F835 · Administration · Immediate jeopardy to resident health or safety, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on record review and interviews, the facility failed to ensure it provided appropriate administrative oversight, specific to clinical management and building safety, when one Resident (#172) fell from his/her second-floor bedroom window during an elopement attempt, resulting in an acute hospitalization with a fracture of the fourth lumbar vertebrae with mild retropulsion into the spinal canal (bone fragments in spinal cord), fractures of the second and third lumbar vertebrae, hematoma of the psoas muscle (lower back muscle), and fractures of the ninth through 12 ribs. Specifically, the facility administration failed to: 1. Ensure the facility's environment was safe for a Resident with a known risk of elopement from a window; 2. [...]
  5. F
    Observe each nurse aide's job performance and give regular training.
    F730 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on record review and interview, the facility failed to complete annual performance reviews for 10 of 10 sampled staff.
  6. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wrote2. During an observation on 6/8/25 at 10:29 A.M., the surveyor observed a pink sticky substance on the floor between the beds in room [ROOM NUMBER]. There was a significant amount of napkins, food particles and food wrappers on the floor next to the bed. While walking in the area the surveyors shoes would stick to the floor. On 6/10/25 at approximately 8:20 A.M., the surveyor observed the floor in room [ROOM NUMBER] still had the pink sticky substance on the floor. A resident in the room said he/she would like the room clean and for the mess on the floor to be cleaned up. During observations on 6/10/25 at 1:58 P.M. and 6/11/25 at 6:42 A.M., the surveyor observed the floor of room [ROOM NUMBER] to continued to be sticky and the pink substance was still visible. During an interview on 6/11/25 at 7:35 A.M., the Director of Housekeeping said that resident rooms are cleaned and mopped daily. [...]
  7. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wrote3. Review of the facility policy titled Enhanced Barrier Precautions, undated, indicated the following: - It is the policy of this facility to implement enhanced barrier precautions for the prevention of transmission of multidrug-resistant organisms. - Implementation of Enhanced Barrier Precautions: - a. Make gowns and gloves available immediately near or outside of the resident's room. - b. PPE for enhanced barrier precautions is only necessary when performing high-contact care activities. - High-contact resident care activities include: Device care or use: feeding tubes Resident #7 was admitted to the facility in January 2018 with diagnoses including muscle wasting, depression and dysphagia. [...]
  8. E
    Implement a program that monitors antibiotic use.
    F881 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on record review and interview the facility failed to establish an infection prevention and control program (IPCP) that included an Antibiotic Stewardship Program that includes antibiotic use protocols and a system to monitor antibiotic use.
  9. E
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    F887 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on record review and interviews, the facility failed to offer the COVID-19 (Coronavirus disease) vaccine to five out of five sampled Residents, (#35. #17, #68, #60, and #28) Specifically, the facility failed to offer COVID-19 vaccinations upon admission or seasonally for residents.
  10. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on record review and interview the facility failed to accurately complete the Minimum Data Set (MDS) assessments for three Resident (#26, #33 and #2) out of a total sample of 27 residents. Specifically: 1. for Resident #26, the facility failed to code his/her vision status accurately. 2. for Resident #33, the facility failed to code assistance provided for transfers accurately. 3. for Resident #2, the facility failed to code assistance provided for transfers accurately.
  11. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on record review and interview, the facility failed to develop and implement care plans for two Residents, (#40 and #17), out of a total of 27 sampled residents. Specifically: 1. For Resident #40, the facility failed to develop and implement a care plan related to elopement. 2. For Resident #17, the facility failed to develop and implement a care plan related to smoking.
  12. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on observations, record reviews and interviews, the facility failed to provide treatment and care in accordance with professional standards of practice for three Residents (#16, #35 and #56) out of a total of 27 residents. Specifically, the facility failed: 1. For Resident #16, who was assessed as being at risk for developing pressure ulcers, the facility failed to ensure an air mattress was at the setting prescribed by the physician as well as ensure weekly skin checks were completed as ordered. 2. For Resident #35, the facility failed to ensure weekly skin checks were completed as ordered. 3. For Resident #56, who was assessed as being at high risk for developing pressure ulcers, the facility failed to ensure weekly skin checks were completed as ordered.
  13. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on observations, record review and interviews, the facility failed to provide assistance with Activities of Daily Living (ADLs) for two Residents (#24 and #44) out of a total sample of 27 residents. Specifically, 1. For Residents #24, who has a history of choking, the facility failed to provide supervision during meals. 2. For Resident #44, the facility failed to provide incontinence care.
  14. D
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on observation, record review and interview, the facility failed to provide quality activity programming for one Resident (#15) out of a total of 27 sampled Residents.
  15. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on observation, record review and interview, the facility failed to provide oral mouth care to one Resident (#7) who does not receive food or drink by mouth resulting in oral thrush (a fungal infection of the mouth) developing out of a total sample of 27 residents.
  16. D
    Assist a resident in gaining access to vision and hearing services.
    F685 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on record review and interview the facility failed to ensure that the necessary vision services were provided for one Resident (#26) out of a total sample of 27 residents.
  17. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure nursing implemented a splinting device as ordered for contracture prevention for one Resident (#16) out of a total sample of 27 residents. Specifically, the facility failed to ensure Resident #16 was wearing a hand roll as ordered and recommended by the therapy department.
  18. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure one Resident (#32) was receiving oxygen at the correct flow rate and failed to ensure there was water in the humidifier bottle while the Resident was receiving oxygen, out of a total sample of 27 residents.
  19. D
    Provide care or services that was trauma informed and/or culturally competent.
    F699 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on record review and interview, the facility failed to develop a trauma care plan related to Post Traumatic Stress Disorder (PTSD) or identify triggers for one Resident (#48) out of a total of 27 sampled Residents.
  20. D
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    F744 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on observation, interview and record review the facility staff failed to ensure a care plan was developed with individualized-person centered interventions for one Resident (#12), who has a diagnosis of dementia, out of a total sample of 27 residents.
  21. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on observations and interviews the facility failed to ensure staff stored drugs and biologicals in accordance with State and Federal requirements. Specifically, 1. The facility failed to ensure the high side medication cart was locked while a nurse was not present on the first floor unit. 2. The facility failed to ensure treatment carts were locked while a nurse was not present on the second floor unit.
  22. D
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    F770 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure laboratory services were obtained timely for three Residents (#60, #68, #40), out of a total 27 sampled Residents.
  23. D
    Provide or obtain dental services for each resident.
    F791 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure follow-up dental services were provided for two Residents (#22 and #24) out of a total of 27 sampled residents. Specifically, the facility failed to ensure recommendations related to the fabrication of dentures for Resident #22 and Resident #24 were implemented.
  24. D
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on record review and interview, the facility failed to provide the appropriate diet texture for one Resident (#56) out of a total sample of 27 residents. Specifically, Resident #56, who has a known history of choking at the facility, was given a peanut butter and jelly sandwich while being prescribed a puree diet.
  25. D
    Have a plan that describes the process for conducting QAPI and QAA activities.
    F865 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2025
    Inspectors wroteBased on interview and document review, the facility failed to develop, implement, and maintain a Quality Assurance and Performance Improvement (QAPI) program which addressed the full range of care and services, was comprehensive and data-driven, and focused on indicators of outcomes of quality of life, quality of care, and services to residents in the facility. Specifically, the facility developed QAPI plans related to staff education and infection control once these concerns were identified by the Administrator.
April 1, 2025Complaint inspection · 2 citations
  1. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 29, 2025
    Inspectors wroteBased on records reviewed and interviews, for two of three sampled residents (Resident #1 and Resident #3), who were admitted to the Facility with pressure injuries (localized damage to the skin and underlying soft tissue usually over a bony prominence which can present as intact skin or an open ulcer and may be painful) the Facility failed to ensure that nursing adequately assessed and documented their wounds, including but not limited to measurements of each wound, as well as notification of and obtaining orders for wound care treatments from the provider.
  2. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 29, 2025
    Inspectors wroteBased on record reviews and interviews for one of three sampled residents (Resident #1), whose Hospital Discharge Summary included orders for insulin administration and blood glucose monitoring, the Facility failed to ensure he/she was free from significant medication errors, when the physician's orders were not accurately reconciled by nursing, he/she was not administered insulin and his/her blood glucose levels were not monitored for three days.
July 9, 2024Standard inspection, Complaint inspection · 23 citations
  1. F
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on records reviewed and interviews, the facility failed to have sufficient staffing. Specifically, the facility failed to provide sufficient staffing, particularly on the weekend shift, during FY 24 (fiscal year) Quarter 2.
  2. F
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on observation and interview, the facility failed to maintain an infection control program designed to provide a safe and sanitary environment to help prevent the transmission of disease and infection. Specifically: 1. the facility failed to develop a water management program to prevent the spread of water borne diseases and, 2. failed to disinfect reusable medical equipment between residents.
  3. E
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wrote2a. For Resident #15 the facility failed to provide dignity by failing to remove chin hair. Resident #15 was admitted to the facility in August of 2023 with diagnoses that include but are not limited to Alzheimer's disease, lupus anticoagulant syndrome, muscle weakness, and unsteadiness on feet. Review of Resident #15's MDS dated [DATE] indicated staff assessed Resident #15 as having severely impaired cognition and required supervision/or touching assistance as resident completes the activity for personal hygiene and had one to three days of rejecting care. Review of Resident #15's care plans failed to indicate he/she resisted care or resisted having assistance with removing his/her chin hair. On 7/2/24 at 7:15 A.M., Resident #15 was observed, dressed in clothes resting on his/her bed. Resident #15 was observed to have thick hair approximately over one-half inch on his/her chin. [...]
  4. E
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wrote3. Resident 21 was admitted to the facility in January of 2016 and with diagnoses that include but are not limited to type 2 diabetes mellitus, chronic obstructive pulmonary disease, dementia, and anxiety. Review of Resident #21's Minimum Data Set (MDS) dated [DATE] indicated Resident #21 scored a 5 out of 15 on the Brief Interview for Mental Status (BIMS) exam, indicating severely impaired cognition, is dependent on staff for toileting, bathing, dressing and hygiene and receives hospice services. Review of Resident #21's medical record indicated the following: -A physician's order to admit to hospice for care and comfort on 2/4/22. Review of Resident #21's care plans indicated the following: [...]
  5. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wrote3. The surveyor made the following observation: - On 7/2/24 at 1:25 P.M., the door to the medication storage room was left opened, the surveyor was able to push it open, no staff were in the medication room. On the door was a sign that said 1/1/23 Please lock the med room at all times. During an interview, Nurse #1 said the medication room should be locked at all times. - On 7/3/24 at 8:20 A.M., the surveyor observed an unattended medication cart on the first floor, no staff were within sight of the cart. The surveyor was able to pull open the drawers of the medication cart containing medication. Nurse #3 came back to the cart and said the cart should be locked when unattended. Nurse #3 proceeded to lock the cart but the surveyor was able to open the cart when it was locked. Nurse #3 said it is not locking properly. [...]
  6. E
    Provide routine and 24-hour emergency dental care for each resident.
    F790 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on observations, record review and interviews, the facility failed to provide dental services to one Resident (#22) out of a total sample of 27 Residents.
  7. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on observations, record review, policy review, and interviews, the facility failed to ensure one Resident (#13), out of 27 total sampled residents, was assessed for the ability to self-administer medications. Specifically, for Resident #13 the facility failed to ensure he/she was assessed to self-administer Centrum vitamins and Nystatin powder (used to treat fungal infections of the skin).
  8. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on record review and interview for one Resident (#32), out of a total sample of 27 residents, the facility failed to ensure advanced directives were implemented consistently in the medical record in accordance with the resident's/health care agent wishes.
  9. D
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on record review and interview for one Resident (#120) out of three discharged resident records reviewed, out of a total sample of 27 residents, the facility failed to implement their abuse prohibition policy. Specifically, for Resident #120 the nurse failed to report an allegation of neglect to the Director of Nursing or Administrator as required.
  10. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on record review and interview for one Resident (#120) out of three discharged resident records reviewed, out of a total sample of 27 residents, the facility failed to report an allegation of neglect, no later than two hours after the abuse allegation was received, to the Department of Public Health.
  11. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on observation, record review and interview for two Residents (#20 and #32) out of a sample of 27 Residents, the facility failed to ensure the Minimum Data Set (MDS) was accurately coded to reflect the resident's status. Specifically,1. The MDS failed to indicate Resident #20 was at risk for developing a pressure ulcer/injury, and 2. The MDS failed to indicate Resident #32 had a significant weight gain, resulting in no further assessment of the accuracy of the weight gain and care planning process.
  12. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on observation, record review and interviews, the facility failed to meet professional standards of nursing practice for one Resident ( #221) out of a sample of 27 Residents. Specifically, the facility failed to obtain a leave of absence physician's order for a resident with a history of drug dependence and recent relapse.
  13. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on observations, record reviews and interviews, the facility failed to adhere to quality standards of care for one Resident (#20), out of a total sample of 27 residents. Specifically, the facility failed to identify skin injuries on Resident #20.
  14. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure for one Resident (#20) out of a total sample of 27 residents that professional standards of practice were adhered to for the prevention of developing pressure ulcers/skin injuries. Specifically, the facility failed to implement physician's orders for weekly skin evaluations.
  15. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure that the resident environment remained free of accident hazards for one Resident (#34) out of a total sample of 27 residents. Specifically, the facility failed to ensure that the smoking policy was adhered to, resulting in Resident #34 having numerous smoking materials in his/her room and smoking in his/her room.
  16. D
    Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
    F691 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on observation, record review and interview for two out of two applicable residents (#15 and #9) out of a total sample of 27 residents and one out of one applicable discharged Resident (#120), out of a total of three discharge residents, the facility failed to implement professional standards of practice for residents who have a colostomy or ileostomy. Specifically: 1. For Resident #15 the facility failed to have physician's orders for the care of his/her ileostomy including changing the appliance, 2. For Resident #9 the facility failed to have orders or documentation to indicate when the colostomy appliance was changed. and 3. The facility failed to ensure orders to indicate when the colostomy appliance is to be changed.
  17. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on observation, record review and interview, the facility failed to address the nutrition and hydration status of three Residents (#57, #32, #34) out of a total sample of 27 residents. Specifically, the facility failed to: 1. Ensure a physician's order for an altered diet was obtained and appropriate for Resident #57. 2. Ensure the physician's orders were implemented for weekly weights and a re-weigh was obtained for Resident #32 whose recorded weight had a gain of 5% more than the previous month weight. 3. Obtain weights for pre and post dialysis treatment for Resident #34.
  18. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on observation, policy review, record review, and interview the facility failed to ensure staff provided professional standards of care related to replacing the oxygen tubing as ordered by the physician and maintaining the nasal cannula in a sanitary condition for one Residents (#22) out of a total sample of 27 residents.
  19. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure services consistent with professional standards were provided for one Resident (#34) who required dialysis (a procedure to remove waste products and excess fluid from the body when the kidneys stop working properly), out of total sample of 27 residents. Specifically, the facility failed to keep an updated communication book for dialysis care and ensure it was accompanying Resident #34 to and from dialysis care.
  20. D
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    F740 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on interviews and record review, the facility failed to provide substance use services for one Resident (#221) out of a sample of 27 Residents. Specifically, the facility failed to: 1. Provide mental health services for Resident #221, who had a recent substance use relapse. 2. Offer and provide Resident #221 support programs that include Alcoholic Anonymous (AA) and Narcotics Anonymous (NA) meetings. 3. Have qualified staff to manage the support program meetings, AA and NA in the facility.
  21. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on observations, interviews and policy review, the facility failed to 1. properly store food items in the kitchen to prevent the risk of foodborne illness and in accordance with professional standards for food service safety and 2. failed to ensure food was stored in the meal carts to prevent the risk of foodborne illness and in accordance with professional standards for food service safety.
  22. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on record review, observations and interview, the facility failed to maintain accurate medical records. Specifically, staff signed off on the Treatment Administration Record (TAR) that oxygen tubing was changed, when it had not been changed, for one Resident (#22) out of a total sample of 27 residents.
  23. D
    Keep all essential equipment working safely.
    F908 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on observation and interview, the facility failed to ensure one Resident (#9), out of a total sample of 27 residents had a bed that was in operating condition. Specifically, Resident #9's top part of his/her bed was leaning toward his/her left side and was not level.
April 1, 2024Complaint inspection · 2 citations
  1. G
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 2, 2024
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), whose comprehensive plan of care indicated he/she required two staff members for assistance with bed mobility, which included turning and repositioning when in bed, and for incontinence care, the Facility failed to ensure staff implemented and followed interventions identified in his/her care plan, when on 03/11/24 Certified Nurse Aide (CNA) #1 provided care to Resident #1 unassisted by another staff member, Resident #1's upper body rolled off the bed, and his/her head hit the floor. Resident #1 was transferred to the Hospital Emergency Department and diagnosed with a sinus fracture and subdural hematoma (pool of blood between the brain and the outermost covering)
  2. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 2, 2024
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who required two staff members for assistance with bed mobility which included turning and repositioning, and required assistance of two with incontinence care, the Facility failed to ensure he/she was provided with the necessary level of staff assistance to maintain his/her safety, when on 03/11/24, Certified Nurses Aide (CNA) #1 provided care for and repositioned Resident #1 in bed without assistance from another staff member, Resident #1 rolled off the side of the bed, and his/her head struck the floor. Resident #1 was transferred to the Hospital Emergency Department for evaluation and was diagnosed with a sinus fracture and subdural hematoma (pool of blood between the brain and outermost covering).

Fire safety inspections

23 fire safety citations on file: 7 on April 23, 2026, 13 on June 16, 2025, 3 on July 9, 2024.

Every fire safety citation23 citations
  1. F
    Conduct testing and exercise requirements.
    E 39 · April 23, 2026 · Corrected (the home has a date of correction)
  2. F
    Provide properly protected cooking facilities.
    K 324 · April 23, 2026 · Corrected (the home has a date of correction)
  3. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · April 23, 2026 · Corrected (the home has a date of correction)
  4. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · April 23, 2026 · Corrected (the home has a date of correction)
  5. F
    Have elevators that firefighters can control in the event of a fire.
    K 531 · April 23, 2026 · Corrected (the home has a date of correction)
  6. F
    Have restrictions on the use of portable space heaters.
    K 781 · April 23, 2026 · Corrected (the home has a date of correction)
  7. F
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · April 23, 2026 · Corrected (the home has a date of correction)
  8. F
    Conduct risk assessment and an All-Hazards approach.
    E 6 · June 16, 2025 · Corrected (the home has a date of correction)
  9. F
    Create arrangements with other facilities to receive patients.
    E 25 · June 16, 2025 · Corrected (the home has a date of correction)
  10. F
    Provide a means of sharing information on occupancy/needs.
    E 34 · June 16, 2025 · Corrected (the home has a date of correction)
  11. F
    Provide family notifications of emergency plan.
    E 35 · June 16, 2025 · Corrected (the home has a date of correction)
  12. F
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · June 16, 2025 · Corrected (the home has a date of correction)
  13. F
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · June 16, 2025 · Corrected (the home has a date of correction)
  14. F
    Have an enclosure around a vertical opening shaft.
    K 311 · June 16, 2025 · Corrected (the home has a date of correction)
  15. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · June 16, 2025 · Corrected (the home has a date of correction)
  16. F
    Install smoke barrier doors that can resist smoke for at least 20 minutes.
    K 374 · June 16, 2025 · Corrected (the home has a date of correction)
  17. F
    Have elevators that firefighters can control in the event of a fire.
    K 531 · June 16, 2025 · Corrected (the home has a date of correction)
  18. F
    Install properly constructed and protected linen or trash chutes.
    K 541 · June 16, 2025 · Corrected (the home has a date of correction)
  19. F
    Meet requirements for the installation and maintenance of electrical systems.
    K 911 · June 16, 2025 · Corrected (the home has a date of correction)
  20. F
    Ensure proper usage of power strips and extension cords.
    K 920 · June 16, 2025 · Corrected (the home has a date of correction)
  21. F
    Have simulated fire drills held at unexpected times.
    K 712 · July 9, 2024 · Corrected (the home has a date of correction)
  22. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · July 9, 2024 · Corrected (the home has a date of correction)
  23. D
    Install an approved automatic sprinkler system.
    K 351 · July 9, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
June 16, 2025Fine $56,407
April 1, 2024Fine $9,539

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMassachusettsUnited States
All nursing staff (RN, LPN and aides)3.173.863.86
Registered nurses0.560.650.69
All nursing staff on weekends3.073.483.42
Nurse aides1.97
Licensed practical nurses0.65
Nursing staff turnover (share who left in a year)30.0%38.2%45.8%
Registered nurse turnover50.0%42.6%42.9%
Administrators who left1

CMS expects 3.70 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.22 on weekdays and 3.07 on weekends, 5% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 12.7% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.27 in April to June 2025 to 3.17 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.170.563.223.07 12.7%0 of 9070
Oct to Dec 20253.210.543.243.12 10.9%0 of 9265
Jul to Sep 20253.100.523.133.03 13.1%0 of 9264
Apr to Jun 20253.270.603.353.09 14.9%0 of 9167
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Massachusetts, Jan to Mar 20263.790.613.943.415.0%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMassachusettsUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
16.216.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
2.50.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
5.33.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
3.61.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
16.315.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
3.44.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
23.621.415.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
22.225.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
6.811.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.51.91.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.81.51.8

Owners and operators

Legal business name: LINCOLN ROAD OPERATIONS LLC.

NameRoleTypeShareSince
Ma SNF Holdings LLC5% or greater direct ownership interestOrganization100%03/15/2024
Ishakis, Yochanan5% or greater indirect ownership interestIndividual45%03/15/2024
Levine, Yisroel5% or greater indirect ownership interestIndividual55%03/15/2024
Celtic Bank Corporation5% or greater mortgage interestOrganization09/03/2024
Zenith Care LLCOperational/managerial controlOrganization09/03/2024
Levine, YisroelOperational/managerial controlIndividual09/03/2024
Macarelli, RobertOperational/managerial controlIndividual09/03/2024
Ma SNF Holdings LLCAdp of the SNFOrganization12/10/2024
Zenith Care LLCAdp of the SNFOrganization12/10/2024
Aweh, NelsonAdp of the SNFIndividual09/03/2024
Ishakis, YochananAdp of the SNFIndividual12/10/2024
Levine, YisroelAdp of the SNFIndividual09/03/2024
Macarelli, RobertAdp of the SNFIndividual09/03/2024

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 24 problems in this area, most recently on April 23, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 11 problems in this area, most recently on April 23, 2026: "Ensure services provided by the nursing facility meet professional standards of quality."
  3. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 7 problems in this area, most recently on April 23, 2026: "Provide and implement an infection prevention and control program."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 7 problems in this area, most recently on April 23, 2026: "Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.07 hours per resident per day, below the Massachusetts average of 3.48.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Common questions

What is Saugus Center's Medicare star rating?
CMS rates Saugus Center 1 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Saugus Center get at its last inspection?
19 health deficiencies at the standard inspection on April 23, 2026. The Massachusetts average is 6.8.
Has Saugus Center been fined?
Yes. CMS lists 2 fines totaling $65,946 in the last three years.
Does Saugus Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Saugus Center?
CMS lists 13 owners and managers. Legal business name: LINCOLN ROAD OPERATIONS LLC.

Sources

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