Home / Massachusetts / Quincy
288 Washington Street, Quincy, MA 02169 · Norfolk County · (617) 423-0590
141 certified beds, about 136 residents a day · Non profit - Corporation · Medicare and Medicaid since 1990
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225514 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on September 9, 2025, inspectors cited 0 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).
None of its 16 health citations since May 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.63 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.64 of those hours.
13.8% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.
Inspectors wroteBased on interview and document review the facility failed to develop and maintain a policy and procedure for monthly drug regimen review.
Inspectors wroteBased on interview and record review, the facility failed to implement a person-centered care plan intervention of monitoring the behavior of visual hallucinations for Resident #71, out of a total sample of 27 residents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents were provided care in accordance with professional standards of practice for one Resident (#64), out of a total sample of 27 residents. Specifically, the facility failed to ensure the Resident's Geri-sleeves (sleeves that provide protection to sensitive skin) were consistently applied per physician's orders.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure an assessment for wander risk was completed for one Resident (#100), out of a total sample of 27 residents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide the necessary respiratory care and services for one Resident (#64), out of a total sample of 27 residents. Specifically, the facility failed to ensure oxygen (O2) equipment was maintained to ensure sanitary conditions to help decrease the risk of potential contamination and infection.
Inspectors wroteBased on observation, interview, and record review, the facility failed to monitor the targeted behavior of an antipsychotic medication and attempt two antipsychotic gradual dose reduction (GDR) for one Resident (#71) who had a new antipsychotic medication initiated within the last year, out of a total sample of 27 residents.
Inspectors wroteBased on document review and interview, the facility failed to ensure residents who were eligible to receive the recommended pneumococcal vaccine (PCV-20), were offered the vaccination and they or their legal representatives were educated on the benefits and potential side effects of the vaccine in a timely manner for one Resident (#36), out of a total sample of five residents reviewed for immunizations.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure that staff applied a left palm guard as ordered by the physician, accurately documented in the medical record, and replaced timely when the palm guard went missing for one Resident (#32), out of a total sample of 26 residents.
Inspectors wroteBased on observation, interview, record review, and policy review, the facility failed for three Residents (#110, #69, and #14) to ensure each Resident received the assessed supervision required to prevent any potential accidents or injuries, out of a total sample of 26 residents. Specifically, the facility failed: 1. For Resident #110, to ensure the Resident had a functioning wander guard device in place that was not past the manufacturer's expiration date, and was assessed for wander risk routinely according to the facility policy; 2. For Resident #69, to assess the Resident for wander risk according to the facility policy; and 3. For Resident #14, to ensure fall prevention interventions were implemented to prevent two falls.
Inspectors wroteBased on interviews, policy review, and record review, the facility failed to consult with the resident's physician for one Resident (#49), out of 26 sampled residents. Specifically, the facility failed to notify the physician of a recommended prescription of a new psychotropic medication to address the Resident's psychiatric symptoms and a recommendation for laboratory testing.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure that individualized, comprehensive care plans were developed and consistently implemented for one Resident (#74), out of 26 sampled residents. Specifically, the facility failed for Resident #74, a. to develop a care plan to address the Resident's use of continuous Oxygen, and b. to ensure the care plan for end stage renal disease (ESRD) was individualized and reflected current treatment interventions (discontinuation of dialysis).
Inspectors wroteBased on observation, interview, record review, and policy review, the facility failed to ensure residents were provided respiratory care in accordance with professional standards of practice by ensuring residents were administered Oxygen according to physician's orders for one Resident (#74) of five residents receiving Oxygen, out of a sample of 26 residents.
Inspectors wroteBased on record review, interview, and policy review, the facility failed for one Resident (#110), to monitor the medical necessity of antipsychotic medication and attempt a gradual dose reduction of an antipsychotic medication as required unless clinically contraindicated, out of a total sample of 26 residents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure one Resident (#377) was provided their prescribed therapeutic diet, from a total sample of 26 residents.
Inspectors wroteBased on observation, record review, policy review, and staff interview, the facility failed to ensure that acceptable infection control and prevention measures were implemented during a dressing change, for one Resident (#2), of a total sample of 26 residents.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure a Minimum Data Set (MDS) assessment was accurately completed for one Resident (#73) with a significant weight loss, in a total sample of 26 residents.
7 fire safety citations on file: 2 on September 9, 2025, 5 on July 31, 2024.
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.63 | 3.86 | 3.86 |
| Registered nurses | 0.64 | 0.65 | 0.69 |
| All nursing staff on weekends | 3.39 | 3.48 | 3.42 |
| Nurse aides | 2.37 | ||
| Licensed practical nurses | 0.62 | ||
| Nursing staff turnover (share who left in a year) | 13.8% | 38.2% | 45.8% |
| Registered nurse turnover | 25.0% | 42.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.50 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.72 on weekdays and 3.39 on weekends, 9% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 2.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.62 in April to June 2025 to 3.63 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.63 | 0.64 | 3.72 | 3.39 | 2.1% | 0 of 90 | 136 |
| Oct to Dec 2025 | 3.57 | 0.62 | 3.67 | 3.34 | 5.8% | 0 of 92 | 136 |
| Jul to Sep 2025 | 3.63 | 0.58 | 3.74 | 3.35 | 3.7% | 0 of 92 | 136 |
| Apr to Jun 2025 | 3.62 | 0.54 | 3.73 | 3.35 | 1.7% | 0 of 91 | 137 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Massachusetts, all employers | |||
| CNAs (nursing assistants) | $22.44 | $21.32 to $23.94 | 38,130 |
| LPNs and LVNs | $38.57 | $34.91 to $40.66 | 13,210 |
| Registered nurses | $50.27 | $42.05 to $65.44 | 88,200 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 7.2 | 16.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.7 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.5 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.5 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.7 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 10.4 | 15.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.8 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 8.2 | 21.4 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.5 | 1.8 |
For a stay to recover after a hospital visit, these are the results CMS publishes for South Cove Manor Nursing & Rehabilitation Center's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (44.6% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.
44.6% this home
No different from the national rate
US median of homes 51.5% · Massachusetts: 121 better, 19 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 60 eligible stays.
10.4% this home
No different from the national rate
US median of homes 10.7% · Massachusetts: 4 better, 15 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 65 eligible stays.
7.1% this home
No different from the national rate
US median of homes 7.1% · Massachusetts: 5 better, 4 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 34 eligible stays.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: Massachusetts51.6% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 17 residents counted.
0.0% this home
Median of homes: Massachusetts0.4% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 21 residents counted.
6.2% this home
Median of homes: Massachusetts2.0% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 21 residents counted.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: Massachusetts99.5% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 1 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: SOUTH COVE MANOR NURSING AND REHABILITATION CENTER INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Cambridge Savings Bank | 5% or greater mortgage interest | Organization | 10/01/2012 | |
| Cambridge Savings Bank | 5% or greater security interest | Organization | 10/01/2012 | |
| Porter Securities Inc II | 5% or greater security interest | Organization | 10/01/2012 | |
| Bowler, Marianne | Corporate director | Individual | 02/16/2011 | |
| Chang, Hemmie | Corporate director | Individual | 02/16/2011 | |
| Cheng, Philip | Corporate director | Individual | 05/21/2024 | |
| Chin, May | Corporate director | Individual | 02/16/2011 | |
| Chin, Thomas | Corporate director | Individual | 02/16/2011 | |
| Daley, Lisa | Corporate director | Individual | 05/21/2024 | |
| Elkerton, Stanley | Corporate director | Individual | 02/16/2011 | |
| Lai, Leonard | Corporate director | Individual | 02/16/2011 | |
| Law, Ho | Corporate director | Individual | 05/21/2024 | |
| Lui, Richard | Corporate director | Individual | 02/16/2011 | |
| Luo, Xu | Corporate director | Individual | 02/06/2011 | |
| O'Sullivan, Heather | Corporate director | Individual | 05/21/2024 | |
| Qu, Jason | Corporate director | Individual | 02/16/2011 | |
| Rose, Alice | Corporate director | Individual | 02/16/2011 | |
| Schlichte, Eric | Corporate director | Individual | 05/21/2024 | |
| Schlichte, Helen | Corporate director | Individual | 02/16/2011 | |
| Ting, David | Corporate director | Individual | 02/16/2011 | |
| Wong, Olivia | Corporate director | Individual | 05/21/2024 | |
| Yee, Hon | Corporate director | Individual | 02/06/2011 | |
| Chang, Hemmie | Corporate officer | Individual | 02/16/2011 | |
| Chen, Li | Corporate officer | Individual | 07/27/2017 | |
| Graves, William | Corporate officer | Individual | 03/01/2018 | |
| Hanson, Scott | Corporate officer | Individual | 10/21/2013 | |
| Law, Ho | Corporate officer | Individual | 05/21/2024 | |
| Symbria Rehab, Inc. | Operational/managerial control | Organization | 01/01/2025 | |
| Chen, Li | Operational/managerial control | Individual | 07/27/2017 | |
| Graves, William | Operational/managerial control | Individual | 03/01/2018 | |
| Stevenson, John | Operational/managerial control | Individual | 03/01/2025 | |
| Cambridge Savings Bank | Adp of the SNF | Organization | 05/09/2025 | |
| Symbria Rehab, Inc. | Adp of the SNF | Organization | 03/31/2025 | |
| Chen, Li | Adp of the SNF | Individual | 07/27/2017 | |
| Graves, William | Adp of the SNF | Individual | 03/01/2018 | |
| Hanson, Scott | Adp of the SNF | Individual | 10/21/2013 | |
| Stevenson, John | Adp of the SNF | Individual | 03/11/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.