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The Springs Broadway

800 West Broadway, West Memphis, AR 72301 · Crittenden County · (870) 735-5174

119 certified beds, about 80 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1992

Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
3 of 5
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 045195 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on March 27, 2025, inspectors cited 4 health deficiencies (the Arkansas average is 2.7, the national average 9.2).

None of its 22 health citations since November 2022 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.89 hours per resident per day, against 4.02 across Arkansas and 3.86 nationally. Registered nurses accounted for 0.44 of those hours.

37.5% of nursing staff left within the year CMS measured (Arkansas average 49.5%).

CMS links it to The Springs Arkansas, an affiliated group of 26 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 22 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
8D
12E
1F
Potential for minimal harm
0A
1B
0C
July 1, 2026Complaint inspection · 1 citation
  1. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 24, 2026
    Inspectors wroteBased on interviews, record review, and facility policy review, it was determined that the facility failed to perform ADLs to maintain good nutrition, grooming, and personal care for one (Resident #2) of one resident reviewed.
March 27, 2025Standard inspection, Complaint inspection · 4 citations
  1. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) April 20, 2025
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure that activities of daily living (ADL) were performed, and nail care was completed for 2 (Resident #9 and Resident #49) residents of 8 sampled residents reviewed for ADLs.
  2. E
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) April 20, 2025
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure that limited range of motion did not worsen for 2 residents (Resident #9 and Resident #49) of 3 sampled residents reviewed for range of motion.
  3. E
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) April 20, 2025
    Inspectors wroteBased on observation, facility record review and interview, the facility failed to ensure food was in the proper form for the residents, affecting six residents with orders for pureed diets in the facility.
  4. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) April 20, 2025
    Inspectors wroteBased on observations, facility record review and interview, the facility failed to ensure that cross contamination did not occur during lunch service for one out of one kitchen.
April 23, 2024Complaint inspection · 1 citation
  1. D
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 10, 2024
    Inspectors wroteBased on observation, interview, record review, and facility policy review, it was determined that the facility failed to serve a palatable meal for 1 (Resident #1) of 3 residents reviewed for meal service.
February 2, 2024Standard inspection, Complaint inspection · 9 citations
  1. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 1, 2024
    Inspectors wroteBased on observation, record review, and interview, the facility failed to maintain a safe, functional, sanitary, and homelike environment for the residents to promote dignity and prevent the potential injury for 15 (Rooms 210, 216, 222, 303, 304, 306, 309, 310, 313, 319, 320, 321, 322, 405, and 401) in the facility.
  2. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 1, 2024
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure the janitor closet, the treatment nurse office, and the door to the dirty side of the laundry which contained chemicals were locked to prevent accidental ingestion by the residents. This failed practice had the potential to affect 18 mobile residents per a list provided by Administrator on 2/1/24.
  3. E
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 1, 2024
    Inspectors wroteBased on observations, record review, and interview, the facility failed to ensure a Bilevel Positive Airway Pressure (BiPAP) mask, a Continuous Positive Airway Pressure (CPAP) mask and oxygen tubing were properly stored in a closed bag or container when not in use to prevent potential cross contamination for 3 (Residents #27, #30, and #32) of 7 (Residents #7, #27, #30, #32, #46, #48 and #258) sampled residents who had a physician's order for BiPAP, CPAP and/or Oxygen use.
  4. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 1, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure drugs and biologicals were stored in accordance with currently accepted profession principles, as evidenced by the Treatments Nurses office being unlocked and accessible to residents.
  5. E
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 1, 2024
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure meals were served at temperatures that were acceptable to the residents to improve palatability and encourage good nutritional intake during 2 of 2 meals observed. The failed practice had the potential to affect 11 residents who received their meal trays in their room on the 200 (Front) Hall, 13 residents who received their meal trays on the 200 (Back) Hall, 13 residents who received their meal trays on the 300 (front) Hall, 13 residents who received their meal trays in their room on the 400 Hall, as documented on a list provided by the Dietary Supervisor on 01/30/2024 at 11:09 AM.
  6. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 1, 2024
    Inspectors wroteSurveyor: [NAME], [NAME] Based on observation and interview, the facility failed to ensure foods stored in the dry storage area refrigerator, and freezer were covered, sealed and dated to decrease the potential for food borne illness for residents who received meals from 1 of 1 kitchen; foods were dated the day received to assure first in, first out usage to prevent potential for food bone illness; kitchen wall and door frames, ceiling tiles ,and light fixtures were maintained in working and clean sanitary conditions for food preparation and were free of chipped paint to prevent the potential food borne illnesses for residents who received meals from 1 of 1 kitchen; expired food items were promptly removed from stock to prevent potential food borne illness for residents who received meal trays from 1 of 1 kitchen; [...]
  7. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 1, 2024
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure the comprehensive care plan addressed the resident's medical and nursing needs related to oxygen use to promote continuity of care and meet the resident's needs for 1 (Resident #32) of 1 sampled resident who had physician orders for oxygen. This failed practice had the potential to affect 12 residents who had physician orders for oxygen therapy, according to a list provided by the Administrator on 02/02/24.
  8. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 1, 2024
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure residents hair was neat and clean, and facial hair shaven for 1 (Resident #160) of 31 (Residents #2, #4, #5, #7, #9, #12, #15, #16, #22, #30, #31, #32, #34, #39, #41, #43, #44, #46, #48, #50, #52, #55, #56, #159, #160, #208, #258, #259, and #359 sampled residents to maintain good hygiene and grooming.
  9. B
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    F582 · Resident Rights · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) February 2, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure notification of Medicare non-coverage were provided to inform the residents and/or their responsible parties of financial liability for continued care and services after their Medicare coverage was discontinued for 3 (Residents #12, #31 and #208) sampled residents who were discharged from Medicare Skilled services in the last 6 months and remained in the facility and/or discharged home.
November 10, 2022Standard inspection · 7 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 5, 2022
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure foods stored in the freezer, refrigerator and dry storage area were covered, sealed, and dated to minimize the potential for food borne illness for residents who received meals from 1 of 1 kitchen; expired dairy products and food items were promptly removed/discarded on or before the expiration or use by date to prevent the growth of bacteria; dietary staff washed their hands between dirty and clean tasks and before they handled clean equipment or food items to prevent the potential for cross contamination. These failed practices had the potential to affect all residents who received meals from the kitchen (total census: 70) as documented on a list provided by Dietary Supervisor.
  2. E
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 5, 2022
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure a splint, hand roll, or other positioning device was consistently utilized to prevent further decline in Range of Motion for 2 (Resident #7 and #42) of 5 (Resident #6, R #7, R #9, R #42, and R #47) sampled residents who had a contracture.
  3. E
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 5, 2022
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure meals were served at temperatures that were acceptable to the residents, to improve palatability and encourage good nutritional intake during 2 of 2 meals observed. The failed practice had the potential to affect 12 residents who received meal trays in their rooms on the 200 East Hall,18 residents who received meal trays in their rooms on the 200 Hall, 16 residents who received their meal trays in their rooms on the 400 Hall and 21 residents who received their meal trays in their rooms on the 300 Hall, as documented on a list provided by the Dietary Supervisor.
  4. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 5, 2022
    Inspectors wroteBased on observation, record review, and interview, the facility failed ensure an indwelling catheter was maintained in a way to ensure urinary flow was not obstructed, which had the potential to cause a UTI [Urinary Tract Infection], for 1 (Resident #29) of 3 (Resident #9, #24 and #29) sampled residents who had an indwelling catheter.
  5. D
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    F693 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 5, 2022
    Inspectors wroteBased on observation, record review, and interview the facility failed to ensure a Percutaneous Endoscopic Gastrostomy (PEG) tube feeding bag was properly labeled to prevent possible contamination and infection for 1 (Resident #70) of 2 (Resident #9 and R #70) sample mix residents.
  6. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 5, 2022
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure oxygen was administered as ordered by the physician for 1 (Resident #70) of 4 (Resident #7, #9, #29, #70) sample mix residents who had a Physician's Order for oxygen.
  7. D
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    F803 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 5, 2022
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure a dairy product was served in accordance with the planned, written menu to meet the nutritional needs of the residents for 1 of 2 meals observed. These failed practices had the potential to affect 58 residents who received meal trays from 1 of 1 kitchen, according to a list provided by the Dietary Supervisor on 11/8/2022.

Fire safety inspections

7 fire safety citations on file: 3 on March 27, 2025, 2 on February 2, 2024, 2 on November 10, 2022.

Every fire safety citation7 citations
  1. F
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · March 27, 2025 · Corrected (the home has a date of correction)
  2. F
    Provide properly protected cooking facilities.
    K 324 · March 27, 2025 · Corrected (the home has a date of correction)
  3. F
    Have an alternate power supply for its alarm system.
    K 344 · March 27, 2025 · Corrected (the home has a date of correction)
  4. F
    Install corridor and hallway doors that block smoke.
    K 363 · February 2, 2024 · Corrected (the home has a date of correction)
  5. F
    Ensure proper usage of power strips and extension cords.
    K 920 · February 2, 2024 · Corrected (the home has a date of correction)
  6. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · November 10, 2022 · Corrected (the home has a date of correction)
  7. E
    Install corridor and hallway doors that block smoke.
    K 363 · November 10, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArkansasUnited States
All nursing staff (RN, LPN and aides)3.894.023.86
Registered nurses0.440.410.69
All nursing staff on weekends3.563.453.42
Nurse aides2.27
Licensed practical nurses1.19
Nursing staff turnover (share who left in a year)37.5%49.5%45.8%
Registered nurse turnover72.7%44.8%42.9%
Administrators who left0

CMS expects 3.52 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.03 on weekdays and 3.56 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.68 in April to June 2025 to 3.89 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.890.444.033.56 0.0%0 of 9080
Oct to Dec 20253.820.363.933.55 0.0%0 of 9277
Jul to Sep 20253.770.393.963.28 0.0%0 of 9279
Apr to Jun 20253.680.563.843.26 0.0%0 of 9174
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arkansas, Jan to Mar 20264.050.404.283.472.0%0.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArkansasUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
5.99.513.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.30.60.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.33.93.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
2.81.31.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
3.510.114.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.04.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
2.510.915.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
25.124.123.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
16.312.512.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
3.22.01.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
5.92.11.8

Owners and operators

Legal business name: WEST MEMPHIS WELLNESS LLC. CMS links this home to The Springs Arkansas, a group of 26 nursing homes averaging 3.3 stars overall.

NameRoleTypeShareSince
White River Healthcare LLCOperational/managerial controlOrganization12/31/2019
Anderson, AprilOperational/managerial controlIndividual11/27/2023
Troxel, RogerOperational/managerial controlIndividual12/31/2019
Kurz, ChaimIndividual is an owner, partner or trustee of any ADP of the SNFIndividual10/02/2025
Aj-Arp LLCAdp of the SNFOrganization01/01/2020
Palm Tree Hc Arkansas LLCAdp of the SNFOrganization01/01/2020
West Memphis Realty Holdings LLCAdp of the SNFOrganization12/31/2019
White River Healthcare LLCAdp of the SNFOrganization10/02/2025
Anderson, AprilAdp of the SNFIndividual11/27/2023
Gutman, IsaacAdp of the SNFIndividual01/01/2020
Hoffman, AlexanderAdp of the SNFIndividual01/01/2020
Hoffman, HelenAdp of the SNFIndividual01/01/2020
Kurz, SolomonAdp of the SNFIndividual01/01/2020
Taub, JacobAdp of the SNFIndividual01/01/2020
Troxel, RogerAdp of the SNFIndividual12/31/2019

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 10 problems in this area, most recently on July 1, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  2. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 8 problems in this area, most recently on March 27, 2025: "Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on February 2, 2024: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on February 2, 2024: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."

Other nursing homes nearby

Arkansas contacts for a concern about a nursing home

These are the official offices in Arkansas. NursingHomeClear cannot take or act on complaints.

Common questions

What is The Springs Broadway's Medicare star rating?
CMS rates The Springs Broadway 2 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did The Springs Broadway get at its last inspection?
4 health deficiencies at the standard inspection on March 27, 2025. The Arkansas average is 2.7.
Has The Springs Broadway been fined?
CMS lists no fines in the last three years.
Does The Springs Broadway accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns The Springs Broadway?
CMS lists 15 owners and managers, and links the home to The Springs Arkansas. Legal business name: WEST MEMPHIS WELLNESS LLC.

Sources

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