Home / Missouri / Independence
Villages of Jackson Creek
3980 South Jackson Drive, Independence, MO 64057 · Jackson County · (816) 795-1433
120 certified beds, about 107 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2008
CMS Care Compare ratings, data as of September 1, 2026 · CCN 265820 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on December 5, 2025, inspectors cited 12 health deficiencies (the Missouri average is 11.4, the national average 9.2).
Of 39 health citations since August 2022, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $29,186 in the last three years; the largest was $29,186, and the latest is dated October 31, 2024.
Nurses and nurse aides worked 3.36 hours per resident per day, against 3.43 across Missouri and 3.86 nationally. Registered nurses accounted for 0.21 of those hours.
55.2% of nursing staff left within the year CMS measured (Missouri average 56.0%).
CMS links it to PACS Group, an affiliated group of 275 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 39 health citations on file.
January 22, 2026Complaint inspection · 1 citation
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interview and record review the facility staff failed to notify one sampled resident's (Resident #4) representative out of 14 sampled residents after a fall with injury. The facility census was 102 residents. The Administrator was notified on 1/22/26 of Past Non-Compliance, which occurred on 12/8/25. Nursing staff completed in-service training on when and who to notify after a change in condition on 12/8/25. The nurse who failed to notify the resident's family after a fall was individually counselled and educated on his/her failure to follow the facility's fall policy on 12/11/25. The deficiency was corrected 12/11/25. Review of the facility's policy titled Assessing Falls and Their Causes, revised 3/2018, showed that staff was to notify the resident's family when a resident fell. [...]
December 5, 2025Standard inspection · 12 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review, the facility failed to maintain the walk in cooler ceiling, fans, and floors; failed to maintain the cleanliness of the floors under the cooking equipment area; failed to maintain the cleanliness of the knife holder by the dish machine area; failed to sanitize the counter surface after a thermometer was placed on it after it fell on the floor; failed to ensure utensils were washed and sanitized; and a facility staff member working in the kitchen failed to wash their hands providing a risk of cross contamination between objects and food. Facility census was 108 residents. [...]
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and interview, the facility failed to maintain two ceiling fans in the 400 Unit lobby free from a buildup of dust; failed to ensure the floors in resident rooms [ROOM NUMBERS] were maintained free from dust and debris buildup; and failed to maintain the ceiling vent in the beauty shop, free from a buildup of dust. This practice potentially affected an unknown number of residents who used or reside in those areas. The facility census was 108 residents.1. Observation on 12/1/25 at 10:39 A.M. with the Maintenance Director showed a buildup of dust on two ceiling fans in the 400 Unit lobby area where about seven residents were sitting. During an interview on 12/1/25 at 10:39 A.M., the Maintenance Director said he/she did not know the last time the fans were cleaned. [...]
- E Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Inspectors wroteBased on interview and record review, the facility failed to transcribe detailed physician's orders for Hospice (end of life care) services that included supporting diagnosis and the name of the Hospice provider on the Physician's Order Sheet for four sampled residents (Resident #32, #92, #58, and #42) out of 22 sampled residents. The facility census was 108 residents. The facility physician's order policy was requested and not received at the time of exit. Review of the facility's Hospice Program policy revised January 2014 showed there was no guidance on transcription of a detailed physician order for Hospice care services. 1. [...]
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure infection control practices to prevent cross-contamination with proper placement of medical devices to include indwelling foley catheter (a soft, plastic or rubber tube that is inserted into the bladder to drain the urine) drainage tube that was placed underneath a wheelchair and the tubing was dragging on the floor for one sampled resident (Resident #29) who was at risk for Urinary Tack Infections (UTI - an infection of one or more structures in the urinary system); and for a wound vacuum device (negative pressure wound vac, removes this pressure over the area of the wound. This can help a wound heal in several ways) that was not on a protective barrier or hung on the side of the bedframe for one sampled resident (Resident #118) who was being treated for a bone infection; [...]
- E Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation, interview and record review, the facility failed to maintain the hot water at the handwashing faucets in resident rooms 334, 333, 310, 402, 403, 414, 322, 326, 329, 312, 310, 308, 302, 301, 305, at a temperature at or below 120 F (degrees Fahrenheit); failed to maintain the hot water temperature in the following rooms (resident rooms [ROOM NUMBERS]) at a temperature of at least 105 F. This practice potentially affected at least 21 residents who resided in those rooms. The facility also failed to maintain the laminate sections in resident rooms [ROOM NUMBERS], firmly attached to the subfloor; failed to maintain the floor in a non-resident area free of a buildup of dust and debris; [...]
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interview and record review, the facility failed to maintain the cleanliness of a resident's wheelchair potentially affecting his/her dignity for one sampled resident (Resident #42) out of 22 sampled residents. The facility census was 108 residents. 1. [...]
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure physician's orders were followed for one sampled resident (Resident #32) by not providing palm grips to maintain the resident's range of motion and failed to ensure soft (bunny) boots (provide pressure relief to the heel, ankle and lower calf) were worn to prevent skin breakdown for with limited range of motion in upper and lower extremities, who needed total assistance with bed mobility and was at high risk for skin breakdown out of 22 sampled residents. The facility census was 108 residents.1. [...]
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, and record review, the facility failed to obtain and transcribe a physician order to provide own indwelling foley catheter self-care and failed to ensure to have a nursing assessment completed for the residents ability to perform any or all foley catheter care for one sampled resident (Resident #5) who was at risk for Urinary Tract Infections (UTI - an infection of one or more structures in the urinary system) out of 22 sampled residents. The facility census was 108 residents. The facility Self-Care policy and Catheter Care policy were requested and were not received at the time of exit. 1. Review of Resident #5's admission Face sheet showed the resident admitted to the facility with following diagnoses: [...]
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interview and record review, the facility failed to follow physician's orders for giving the nutritional supplement per the physician's order, and failed to ensure the consumption amount of nutritional supplements were documented for one sampled resident (Resident #32) who was dependent on staff for eating, received nutritional supplements and was a high risk for weight loss out of 22 sampled residents. The facility census was 108 residents.1. [...]
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation, interview, and record review, the facility failed to accurately assess a resident's Percutaneous Endoscopic Gastrostomy tube (PEG tube - a tube that is placed into a patient's stomach as a means of feeding them when they were unable to eat) for proper placement while administering medications; failed to ensure liquid nutrition was received as prescribed daily; failed to label the tube feeding bags accurately according to accepted nursing standards of practice; failed to document and monitor the amount of nutrition and water that was provided daily to ensure physician's orders were followed; facility failed to ensure liquid nutrition was received as prescribed daily; failed to label the tube feeding bags accurately according to accepted nursing standards of practice; [...]
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interview and record review, the facility failed to ensure monthly medication regimen reviews (MRR) were reviewed and recommendations were followed within a timely manner for two sampled residents (Resident #15 and #59) out of 22 sampled residents. The facility census was 108 residents. Review of the facility's policy titled Medication Regimen Reviews dated May 2019 showed:-The Consultant Pharmacist performed a MRR for every resident in the facility receiving medication.-MRRs were done upon admission and at least monthly thereafter, or more frequently if indicated.-The goal of the MRR was to promote positive outcomes while minimizing adverse consequences and potential risks associated with medication.-The MRR involved a thorough review of the resident's medical record to prevent, identify, report and resolve medication problems, medication errors and other irregularities.1. [...]
- D Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide a choice of food for three days for one sampled resident (Resident #9) out of 22 residents who received room trays. The facility census was 108 residents. Review of the facility's Food and Nutrition Services Policy revised dated 2017 showed:-Each resident is provided with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs, taking into consideration the preferences of each resident. -The multidisciplinary staff, including nursing staff, the attending physician and the dietitian will assess each resident's nutritional needs, food likes, dislikes and eating habits, as well as physical, functional, and psychosocial factors that affect eating and nutritional intake and utilization. [...]
April 10, 2025Complaint inspection · 4 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on observation, interview and record review, the facility failed to notify one sampled resident's (Resident #1) physician of the resident's refusal of his/her dialysis medication and late administration of the resident's sliding scale insulin, out of seven sampled residents. The facility census was 99 residents. Review of the facility Change in a Resident Condition or Status policy dated 2001 showed: -The facility was to promptly notify the resident's attending physician of changes in the resident's medical/mental condition and/or status. -The licensed nurse would notify the resident's attending physician or physician on call when a resident refused treatment or medications at least two consecutive times. 1. Review of Resident #1's Physician's Orders Sheet (POS) dated April 2025 showed: -Diagnoses of end stage renal disease, dependence on renal dialysis, and diabetes. [...]
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure one sampled resident's (Resident #1) refusal of medications, omission of and late administration of medications was correctly documented and communicated to facility management; and failed to revise the resident's care plan to address the resident's refusal of medications, out of seven sampled residents, and failed to have a policy to address sliding scale insulin. The facility census was 99 residents. Review of the facility Insulin Administration policy dated 2001 showed: -Rapid-acting insulin has an onset of 10-15 minutes, a peak of 30 minutes to one hour and a duration of 3-6 hours. -The policy did not address sliding scale insulin. Review of the facility Administering Medications policy dated 2001 showed: [...]
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on interview and record review, the facility failed to ensure communication between the facility and dialysis (a procedure that uses a machine to filter blood when the kidneys were no longer able to do so) provider to provide coordinated and consistent care for one sampled resident (Resident #1) with end stage renal disease (permanent kidney failure that requires a regular course of dialysis) out of seven sampled residents. The facility census was 99 residents. Review of the facility End-Stage Renal Disease policy dated 2021 showed: -The resident's comprehensive care plan will reflect the resident's needs related to ESRD/dialysis care. -There would be communication between the dialysis clinic and the facility. 1. Review of Resident #1's Physician's Orders Sheet (POS) dated April 2025 showed: -Diagnoses of end stage renal disease, dependence on renal dialysis. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure infection control measures when applying a dressing over one sampled resident's (Resident #1's) central venous catheter (CVC - a tube inserted into a large vein, often in chest, or groin, and used for various purposes, including hemodialysis - dialysis a procedure that uses a machine to filter blood when the kidneys were no longer able to do so), out of seven sampled residents. The facility census was 99 residents. Review of the facility Central Venous Catheter Care and Dressing Changes policy dated 2001 showed: -The purpose of the procedure was to prevent associated complications including catheter-related infections associated with contaminated (exposed to germs, bacteria, or other foreign particles), loosened, soiled (dirty, regardless of the source of the dirt), or wet dressings. [...]
October 31, 2024Complaint inspection · 2 citations
- J Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on interview, and record review, the facility failed to ensure one sampled resident (Resident #1) who required dialysis three times a week, received physician ordered dialysis services on 10/22/24 and 10/24/24. On 10/26/24, the resident was sent to dialysis and dialysis staff noticed a significant change in condition and sent the resident to the hospital. The resident was admitted to the hospital on [DATE] for weight gain, abdominal pain, acute encephalitis (a neurological condition), end stage renal disease, hyponatremia (low sodium), hyperkalemia (elevated potassium), and his/her hemoglobin was low- requiring an immediate blood transfusion before the resident could receive dialysis. The facility census was 91 residents. The Administrator was notified on 10/29/24 at 3:38 P.M., of an Immediate Jeopardy (IJ) which began on 10/26/24. [...]
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interview and record review, the facility failed to ensure nursing staff notified the next of kin, physician, and department heads when one sampled resident (Resident #1) missed dialysis on 10/22/24 and 10/24/24, had increased blood pressure, and had a fall on 10/25/24. The resident was hospitalized on [DATE]. The facility census was 91 residents. Review of the facility Coordination of Care Policy, dated 5/20/24, showed: -The purpose of the policy was to establish a framework for effective coordination of care for the residents in the facility. -The policy aims to enhance communication among interdisciplinary team members, ensure continuity of care, and improve health outcomes for residents. -Care coordination will be facilitated through effective communication, shared decision-making, and the involvement of residents and their families in the care planning process. [...]
May 7, 2024Standard inspection, Complaint inspection · 13 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to remove grime from the top of the garbage disposal (a device, installed under a kitchen sink between the sink's drain and the trap used to shred food waste into pieces small enough--less than 2 mm -- in diameter, to pass through plumbing); to remove a buildup of grime and debris including drinking cups from under the ice machine; to remove debris from around the nozzles of the juice machine; to ensure that Dietary Aide's (DA) A's hair was fully covered; to place a label to identify an unknown substance that was in a bottle on the shelf above the stove; to label a white powdery substance in a container in a dry goods' storage to identify that item; and to maintain the milk at 400 Hall kitchenette at a temperature of 41 ºF (degrees Fahrenheit) or colder. This practice potentially affected all residents. [...]
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain the commode risers (assistive devices to improve the accessibility of toilets to older people or those with disabilities. They can aid in transfer from wheelchairs and may help prevent falls) in resident rooms [ROOM NUMBERS] in an easily cleanable condition. The facility also failed to maintain three mechanical lifts on the 300 Hall and three mechanical lifts on the 400 Hall in sound condition. This practice potentially affected 12 residents, who resided on the 300 and the 400 Halls, who depended on mechanical lifts for transfers and two residents who used commode risers. The facility census was 105 residents. 1. Observation with the Maintenance Director on 4/30/24, showed: -At 10:17 A.M., there was an area on the commode riser in resident room [ROOM NUMBER] that was not easily cleanable. [...]
- E Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview and record review, the facility failed to observe the resident while he/she took his/her medications, left the medications on the resident's bedside table for one sampled resident (Resident #88), and to assess the resident for safety of self-administering medications for three sampled residents (Resident #88, #6, #71) out of 21 sampled residents. The facility census was 105 residents. Review of the facility's policy titled Self-Administration of Medications dated 1/1/19 showed: -An assessment should be conducted by a member of the interdisciplinary team of the resident's cognitive, physical, and visual ability to carry out the responsibility of self-administration of medications. -A skills assessment should be conducted quarterly or if needed when there was a change in condition. [...]
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, interview and record review, the facility failed to make pureed (cooked food, that has been ground, pressed, blended or sieved to the consistency of a creamy paste or liquid) eggs in a palatable manner and to maintain hot foods on room trays during the breakfast meal, at or close to 120 ºF (degrees Fahrenheit) when those trays were delivered to the residents. This practice potentially affected at least six residents who resided on the 300 Hall. The facility census was 105 residents. 1. Review of the undated recipe for pureed eggs showed: -Boil eggs for three minutes and allow to sit in the water covered for 20 minutes. -Remove eggs from water and immerse in cold water to cool. -Crack shells and rinse well with water to remove all shells. -For puree diets, prepare items per regular recipe. Portion number of servings needed based on diet census and puree. [...]
- E Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure that food in the resident use refrigerator was labeled and resident's name and the date the food item was brought in in accordance with the facility's policy. This practice potentially affected an unknown number of residents who have foods brought in by visitors. The facility census was 105 residents. Review of the facility's policy entitled Safe Food Handling for Food Brought in From Outside Sources, dated 11/17, showed: -Food and/or beverages brought into the healthcare center from the outside will be monitored by center partners for contamination, spoilage, and overall food safety. -Food and/or beverage items brought into the center should be securely packaged and labeled with the patient's name and the date the item(s) were brought into the center. [...]
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure hand hygiene, use of a barrier for supplies and cleansing of the glucometer during blood glucose monitoring (a blood sugar reading obtained from a small sample of blood from the finger) and administration of insulin (mediation that helps blood sugar enter the body's cells for use as energy) for three sampled residents (Resident #68, #91, and #39) out of 21 sampled residents and to ensure a policy to ensure staff correctly sanitized the glucometer between use for residents. The facility census was 105 residents. Review of the facility Hand Hygiene policy, updated August 2021 showed: -Hand hygiene included both handwashing with soap and water and use of alcohol-based products (gels, rinses, foams) that do not require the use of water. [...]
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on interview and record review, the facility failed to ensure a resident with a major mental illness diagnosis had a required DA-124C/Level I Preadmission Screening and Resident Review (PASARR - used to evaluate the presence of psychiatric conditions to determine if a PASARR Level II screen is required) in a timely manner for care planning purposes for one sampled resident (Resident #65) out of 21 sampled residents. The facility census was 105 residents. Review of the facility's PASARR policy, revised 11/2016 showed: -The DA-124C (PASARR Level I) must be completed on all potential residents prior to admission to screen individuals for mental illness (MI) and intellectual/developmental disability (ID/DD) or related conditions regardless of the resident's method of payment or known diagnoses. [...]
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, interview and record review, the facility failed to provide an ongoing activity program based on a comprehensive assessment and care plan of each resident's interests, hobbies, and abilities for two sampled residents (Residents #7 and #44) out of 21 sampled residents. The facility census was 105 residents. When a policy for Activities was requested, the facility provided a training manual titled Missouri Health Care Association Activity Director Training Binder dated 3/8/17. There was no facility policy specific to activities included in the manual. The manual did include the State Operations Manual (SOM) Activity Regulation and guidance for this regulation. 1. Review of Resident #7's undated admission record that was printed on 5/2/24 showed: -The resident was receiving hospice care (end of life care). [...]
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure adequate fall prevention interventions were added to a care plan in a timely manner and implemented for one sampled resident (Resident #6)with a history of falls. The facility failed to ensure staff utilized a gait belt (a safety device placed around the waist of residents requiring assistance with transfers and walking) for one sampled resident (Resident #226) who required assistance with transfers out of 21 total sampled residents. The facility census was 105 residents. Review of the facility's Investigating and Reporting Accidents and Incidents policy, revised July, 2017 showed: -The Nurse Supervisor/Charge Nurse and/or department director or supervisor shall promptly initiate and document investigation of an accident/incident and shall complete a Report of Incident/Accident form. [...]
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a resident who required dialysis (process of cleansing the blood by passing it through a special machine - necessary when the kidneys were not able to filter the blood) received ongoing assessments of the dialysis site and accurate description of resident's the dialysis site for one sampled resident (Resident #374) out of 21 sampled residents. The facility census was 105 residents. Review of facility policy End-Stage Renal Disease (ESRD - inability of the kidneys to excrete wastes, concentrate urine, and conserve electrolytes), policy revised September 2010 showed: -Residents with ESRD, would be cared for according to currently recognized standards of care. -Type of assessments data that was to be gathered about the resident's condition on a daily or per shift basis. [...]
- D Provide care or services that was trauma informed and/or culturally competent.
Inspectors wroteBased on interview and record review, the facility failed to ensure a comprehensive Post Traumatic Stress Disorder (PTSD - a mental health condition triggered by a terrifying event. Symptoms may include flashbacks, nightmares, and severe anxiety) care plan was in place and that staff were educated on ways to decrease the resident's exposure to triggers and decrease the effects of a trigger for one sampled resident (Resident # 65) out of 21 sampled residents. The facility census was 105 residents. The facility's Trauma Informed Care process, undated, showed: -The Abbreviated PTSD Checklist for Civilians (PCL -C), a two-item version, would be used within 72 hours of admission. -If there were positive screen results a six-item version of the PCL-C would be completed for the resident's five-day assessment. [...]
- D Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the facility considered all appropriate alternatives prior to installing bed rails for one sampled resident (Resident #6) with a history of falling from bed out of 21 sampled residents. The facility census was 105 residents. Review of the facility's Bed Entrapment Prevention policy, dated 11/18/21 showed: -The facility was restraint-free. -Full, half or quarter rails were only used by rare exception and only after proper assessment. -Bed canes (a device attached to the bed) were considered assistive devices. Review of the facility's in-service training for bed entrapment and bed rail utilization, dated 8/4/22 showed: -Bed rails were considered restraints and the facility didn't use them. [...]
- D Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure one sampled resident (Resident #6) with bed rails had rails that were compatible with the bed and were installed and maintained in a safe manner out of 21 sampled residents. The facility census was 105 residents. Review of the facility's Bed Entrapment Prevention Policy, dated 11/18/21 showed: -The facility's goals were: --Improved bed safety. --Mitigating the risk of entrapment. --Testing bed rails across all seven potential zones of entrapment. -Full, half, or quarter rails were only used by rare exception. Review of the facility's Bed Entrapment/Bed Rail Utilization training report, dated 8/4/22, showed: -A hospital bed manufacturer's Bed Entrapment diagram and information, dated 2009, was part of the training. [...]
August 10, 2022Standard inspection · 7 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to keep the kitchen, Dry Storage room, and walk-in refrigerator and walk-in freezer floors clean and free from pests; to safeguard against foreign material possibly getting into food and/or beverages; to keep trash and garbage receptacles lidded; to properly document food temperatures to ensure they were suitably cooked to lessen the chance of bacterial contamination; to maintain plastic cutting boards and utensils in good condition to avoid food safety hazards; and to separate damaged foodstuff. These deficient practices potentially affected all residents, visitors, volunteers, or staff who ate food from the kitchen. The facility's census was 98 residents with a licensed capacity for 120 residents. 1. Observations during the initial kitchen inspection on 8/3/22 between 9:03 A.M. and 11:18 A.M. showed: [...]
- E Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interview and record review, the facility failed to provide monthly pharmacy medication regimen reviews (MRR) for two sampled residents (Resident #30 and #73) and to provide physician/prescriber responses to MRR for six out of 12 months for two sampled residents (Resident's #13 and #82) out of 20 sampled residents. The census was 98 residents. Record review of the facility's Consultant Pharmacist Reports Policy, dated 1/1/19, showed: -The consultant pharmacist performs a comprehensive review of each resident's medication regimen and clinical record at least monthly. -The MRR includes evaluation of the resident's response to medication therapy to determine that the resident maintains the highest practical level of functioning and preventing or minimizing adverse consequences related to medication therapy. [...]
- E Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record review, the facility failed to ensure each resident's drug regimen had diagnoses or adequate indications for each medication for five sampled residents (Residents #140, #64, #13, #30 and #73) and one supplemental resident (Resident #190) out of five sampled residents and one supplemental resident sampled for unnecessary medications out of 20 sampled residents. The facility census was 98 residents. Record review of the facility's medication and treatment orders policy dated as revised July 2016 showed orders for medications must include the clinical condition or symptoms for which the medication is prescribed. 1. [...]
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review, the facility failed to maintain an infection prevention and control program to help prevent the development and transmission of communicable diseases when the facility failed to provide Tuberculosis (TB-a communicable disease that affects especially the lungs, that is characterized by fever, cough, difficulty in breathing, abnormal lung tissue and function) testing for one sampled resident (Resident #64) and one supplemental resident (Resident #191) out of 20 sampled residents and 11 supplemental residents. The census was 98 residents. Record review of the facility's Early Identification and Management of Persons Suspected of Having Tuberculosis Disease Policy, dated February 2022, showed: -Screening and Surveillance of Residents: --A physician's order for a Two-Step Tuberculin Skin Test (TST) should be requested upon admission. [...]
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on interview and record review, the facility failed to provide eye drops as ordered for one sampled resident (Resident #74) out of 20 sampled residents. The facility census was 98 residents. Record review of the facility's medication and treatment orders policy dated as revised July 2016 showed medications shall be administered following written orders. 1. Record review of Resident #74's current face sheet showed: -The resident was admitted to the facility on [DATE]. -The resident's primary diagnosis was an irregular heartbeat. -No diagnoses were listed that were related to glaucoma (a condition of increased pressure inside the eye which could lead to blindness) or any other eye disorders. Record review of the resident's current care plan with multiple dates showed no reference to the resident's eye drops or the resident's vision. [...]
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review, the facility failed to follow their fall policy which include completing and thoroughly documenting an unwitnessed fall; a fall investigation; and documenting for 72 hours after a fall for one sampled resident (Resident #30) out of 20 sampled residents. The facility census was 98 residents. Record review of the facility's Falls policy dated March 2018 showed: -The staff and physician will document in the medical record a history of one or more recent falls. -The nurse shall assess and document/report the following: --Vital signs (VS-determination of temperature, pulse rate, rate of breathing, level of blood pressure, and oxygen saturation). --Recent injury, especially fracture or head injury. --Musculoskeletal function, observing for change in normal range of motion (ROM - the range on which a joint can move), weight bearing, etc. [...]
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on interview and record review, the facility failed to ensure an as needed anti-anxiety (used to treat symptoms of anxiety, such as feelings of fear, dread, uneasiness, and muscle tightness, that may occur as a reaction to stress) medication order had a limit of 14 days for one sampled resident (Resident #140) out of 20 sampled residents. The facility census was 98 residents. Record review of the facility's medication orders for stop orders policy dated 1/1/19 showed: -As needed psychoactive (pertaining to a drug or other agent that affects such normal mental functioning as mood, behavior, or thinking processes) medications were to be automatically stopped after 14 days. -When the prescriber gave an order for a medication covered by the stop order policy, the nurse could request a specific duration for that order. [...]
Fire safety inspections
28 fire safety citations on file: 8 on December 5, 2025, 12 on May 7, 2024, 8 on August 10, 2022.
Every fire safety citation28 citations
- F Develop and maintain an Emergency Preparedness Program (EP).
- F Address subsistence needs for staff and patients.
- E Have exits that are accessible at all times.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- E Have restrictions on the use of portable space heaters.
- E Meet requirements for the use of electrical equipment.
- D Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
- D Have proper medical gas storage and administration areas.
- F Address subsistence needs for staff and patients.
- F Establish policies and procedures including evacuation.
- F Create arrangements with other facilities to receive patients.
- F List the names and contact information of those in the facility.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
- E Have exits that are accessible at all times.
- E Provide properly protected cooking facilities.
- E Have properly installed hallway dispensers for alcohol-based hand rub.
- E Have proper medical gas storage and administration areas.
- D Address patient/client population and determine types of services needed.
- F Address subsistence needs for staff and patients.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
- F Meet Health Care Facilities Code mechanical requirements.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Properly select, install, inspect, or maintain portable fire extinguishes.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| October 31, 2024 | Fine | $29,186 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Missouri | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.36 | 3.43 | 3.86 |
| Registered nurses | 0.21 | 0.46 | 0.69 |
| All nursing staff on weekends | 2.97 | 3.01 | 3.42 |
| Nurse aides | 2.20 | ||
| Licensed practical nurses | 0.95 | ||
| Nursing staff turnover (share who left in a year) | 55.2% | 56.0% | 45.8% |
| Registered nurse turnover | 33.3% | 47.8% | 42.9% |
| Administrators who left | 2 |
CMS expects 3.33 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.51 on weekdays and 2.97 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 12.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.69 in April to June 2025 to 3.36 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.36 | 0.21 | 3.51 | 2.97 | 12.4% | 0 of 90 | 107 |
| Oct to Dec 2025 | 3.61 | 0.28 | 3.80 | 3.12 | 8.1% | 0 of 92 | 104 |
| Jul to Sep 2025 | 3.65 | 0.29 | 3.82 | 3.23 | 9.2% | 0 of 92 | 101 |
| Apr to Jun 2025 | 3.69 | 0.26 | 3.88 | 3.23 | 10.8% | 0 of 91 | 101 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Missouri, Jan to Mar 2026 | 3.34 | 0.40 | 3.50 | 2.93 | 3.9% | 1.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Missouri | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 15.1 | 18.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.6 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.5 | 4.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.4 | 2.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 10.5 | 17.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.7 | 4.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 11.7 | 23.5 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 28.8 | 26.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 7.9 | 13.7 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.4 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.5 | 2.3 | 1.8 |
Owners and operators
Legal business name: INDEPENDENCE COMMUNITY HEALTHCARE LLC. CMS links this home to PACS Group, a group of 275 nursing homes averaging 2.9 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Bluebird Master Tenant LLC | Direct ownership interest | Organization | 08/02/2023 | |
| PACS Group, Inc. | Indirect ownership interest | Organization | 08/02/2023 | |
| PACS Holdings, LLC | Indirect ownership interest | Organization | 08/02/2023 | |
| Providence Group Inc | Indirect ownership interest | Organization | 08/02/2023 | |
| Murray, Jason | Indirect ownership interest | Individual | 08/02/2023 | |
| Murray, Jason | Corporate director | Individual | 01/01/2024 | |
| Jergensen, Joshua | Corporate officer | Individual | 01/01/2024 | |
| Mitchell, John | Corporate officer | Individual | 01/01/2024 | |
| Bushman, Matthew | Operational/managerial control | Individual | 01/25/2025 | |
| Enriquez, Sol | Operational/managerial control | Individual | 12/01/2024 | |
| Jergensen, Joshua | Operational/managerial control | Individual | 03/01/2024 | |
| Lachance, Harris | Operational/managerial control | Individual | 04/01/2024 | |
| Martin, Dominique | Operational/managerial control | Individual | 05/27/2024 | |
| Mitchell, John | Operational/managerial control | Individual | 03/01/2024 | |
| 3980 South Jackson Drive LLC | Adp of the SNF | Organization | 03/01/2024 | |
| PACS Group, Inc. | Adp of the SNF | Organization | 03/01/2024 | |
| PACS Holdings, LLC | Adp of the SNF | Organization | 03/01/2024 | |
| Providence Administrative Consulting Services Inc | Adp of the SNF | Organization | 03/01/2024 | |
| Zenzoo LLC | Adp of the SNF | Organization | 03/01/2024 | |
| Bushman, Matthew | Adp of the SNF | Individual | 01/25/2025 | |
| Enriquez, Sol | Adp of the SNF | Individual | 12/01/2024 | |
| Hancock, Mark | Adp of the SNF | Individual | 03/01/2024 | |
| Martin, Dominique | Adp of the SNF | Individual | 05/27/2024 | |
| Murray, Jason | Adp of the SNF | Individual | 03/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 13 problems in this area, most recently on December 5, 2025: "Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on January 22, 2026: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 6 problems in this area, most recently on December 5, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 4 problems in this area, most recently on December 5, 2025: "Provide and implement an infection prevention and control program."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.97 hours per resident per day, below the Missouri average of 3.01.
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Sunterra Springs Independence Independence, 0.5 mi · 5 of 5 stars · 22 citations
- Monterey Park Rehabilitation & Health Care Center Independence, 0.8 mi · 3 of 5 stars · 25 citations
- Ignite Medical Resort Blue Springs Blue Springs, 1 mi · 5 of 5 stars · 14 citations
- Heritage Wellness & Rehabilitation Independence, 2.5 mi · 1 of 5 stars · 80 citations
- Rehabilitation Center of Independence, the Independence, 2.9 mi · 2 of 5 stars · 56 citations
- Carmel Hills Wellness & Rehabilitation Independence, 4.1 mi · 1 of 5 stars · 82 citations
- Wilshire at Lakewood Rehab Center Lees Summit, 4.4 mi · 3 of 5 stars · 34 citations
- Seasons Rehab and Healthcare Center Kansas City, 4.9 mi · 4 of 5 stars · 23 citations
Missouri contacts for a concern about a nursing home
These are the official offices in Missouri. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Missouri Department of Health and Senior Services, Section for Long-Term Care Regulation, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Missouri Long-Term Care Ombudsman Program, 800-309-3282. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Show Me Long Term Care in Missouri, where Missouri publishes its own records on licensed homes.
Common questions
- What is Villages of Jackson Creek's Medicare star rating?
- CMS rates Villages of Jackson Creek 2 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Villages of Jackson Creek get at its last inspection?
- 12 health deficiencies at the standard inspection on December 5, 2025. The Missouri average is 11.4.
- Has Villages of Jackson Creek been fined?
- Yes. CMS lists 1 fine totaling $29,186 in the last three years.
- Does Villages of Jackson Creek accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Villages of Jackson Creek?
- CMS lists 24 owners and managers, and links the home to PACS Group. Legal business name: INDEPENDENCE COMMUNITY HEALTHCARE LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.