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Ambassador Healthcare at College Park

13755 Golf Club Pkwy, Fort Myers, FL 33919 · Lee County · (239) 482-2848

107 certified beds, about 95 residents a day · For profit - Corporation · Medicare and Medicaid since 1981

Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
2 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 105387 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on April 15, 2026, inspectors cited 6 health deficiencies (the Florida average is 7.1, the national average 9.2).

Of 40 health citations since April 2022, 5 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).

CMS lists 2 fines totaling $96,105 in the last three years; the largest was $78,430, and the latest is dated February 13, 2026.

Nurses and nurse aides worked 3.57 hours per resident per day, against 3.82 across Florida and 3.86 nationally. Registered nurses accounted for 0.58 of those hours.

40.8% of nursing staff left within the year CMS measured (Florida average 41.4%).

CMS links it to Excelsior Care Group, an affiliated group of 33 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 40 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
2J
0K
0L
Actual harm
3G
0H
0I
Potential for more than minimal harm
25D
7E
3F
Potential for minimal harm
0A
0B
0C
April 15, 2026Standard inspection · 6 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 15, 2026
    Inspectors wroteBased on observation, review of facility policy and procedure and staff interview, the facility failed to store food in a sanitary manner, failed to maintain the kitchen and equipment in a sanitary manner, and failed to ensure staff washed their hands appropriately when handling sanitized dishes. These failures have the potential to cause food borne illness in residents receiving an oral diet.
  2. E
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    F803 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 15, 2026
    Inspectors wroteBased on observation, record reviews, residents and staff interviews, the facility failed to follow the planned menu to meet the needs and preferences of 11 (Residents #75, #4, #31, #55, #23, #7, #58, #63, #33, #54, and #76) of 37 residents reviewed.
  3. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 15, 2026
    Inspectors wroteBased on observation, residents, resident's family members and staff interviews, the facility failed to provide housekeeping and maintenance services to ensure a safe, clean and comfortable environment in 5 (Rooms 121, 207, 209, 214 and 215) of 60 residents rooms observed.
  4. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 15, 2026
    Inspectors wroteBased on record review, resident and staff interviews, review of facility policy and procedure, the facility failed to provide assistance with showers and personal hygiene as outlined in the resident's care plan and according to residents' preferences for 4 (Residents #88, # 5, #49, and #65) of 5 dependent residents reviewed.
  5. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 15, 2026
    Inspectors wroteBased on observation, record review and staff interview, the facility failed to ensure 1 (Resident #76) of 2 residents reviewed received necessary treatment and services to promote healing and prevent worsening of a pressure ulcer.
  6. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 15, 2026
    Inspectors wroteBased on observations, record review and staff interviews, the facility failed to follow the physician's orders for fluid restriction for 1 (Resident #75) of 2 residents reviewed for nutritional status.
February 13, 2026Complaint inspection · 3 citations
  1. J
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 5, 2026
    Inspectors wroteBased on observation, clinical record review, review of facility's policies and procedures, resident representative and staff interviews, the facility failed to adequately supervise 1 (Resident #900) of 3 sampled residents with cognitive impairment, confusion and poor safety awareness to prevent unsafe wandering and elopement. On 11/28/25 at approximately 9:45 a.m., Resident #900 who was cognitively impaired, ambulatory, confused and had poor safety awareness walked past the unattended front desk of the facility and exited the building through the unlocked front door. Resident #900 crossed a two lane road and walked 0.5 mile to the dorm of a State College through uneven terrain and near water ponds. The college staff found Resident #900 wandering in the dorm, confused, unsteady and shaking. [...]
  2. J
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    F835 · Administration · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 5, 2026
    Inspectors wroteBased on observation, review of facility's policies and procedures, clinical record review, resident representative and staff interviews, the facility administration failed to provide effective oversight and implement processes to ensure the safety of residents, including unsafe wandering and elopement of 1 (Resident #900) of 3 cognitively impaired and confused residents reviewed. On 11/28/25 at approximately 9:45 a.m., Resident #900 who was cognitively impaired, ambulatory, confused and had poor safety awareness walked past the unattended front desk of the facility and exited the building through the unlocked front door. Resident #900 crossed a two lane road and walked 0.5 mile to the dorm of a State College through uneven terrain and near water ponds. The college staff found Resident #900 wandering in the dorm, confused, unsteady and shaking. [...]
  3. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 5, 2026
    Inspectors wroteBased on record review, review of facility's policy and procedure and staff interviews, the facility failed to maintain a medical record on 1 (Resident #900) of 3 residents reviewed that was completely and accurately documented.
April 30, 2025Complaint inspection · 2 citations
  1. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 22, 2025
    Inspectors wroteBased on record review, review of facility's policies and procedures and staff interviews, the facility failed to protect the resident's rights to be free from neglect by failing to follow safety precautions specified in the care plan to prevent avoidable accident with injury for 1 (Resident #1) of 3 dependent residents reviewed.
  2. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 22, 2025
    Inspectors wroteBased on record review, review of facility's policies and procedures and staff interviews, the facility failed to provide care as specified in the care plan resulting in an avoidable fall with injury for 1 Resident #1) of 3 dependent residents reviewed.
July 8, 2024Complaint inspection · 1 citation
  1. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 1, 2024
    Inspectors wroteBased on observation, record review, residents and staff interviews, the facility failed to provide timely assistance with dining for 2 (Residents #2 and #3) of 3 sampled dependent residents reviewed for dining services.
January 11, 2024Standard inspection, Complaint inspection · 13 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) February 11, 2024
    Inspectors wroteBased on observation, staff interviews, and record reviews, the facility failed to store, prepare, distribute, and serve food in a safe and sanitary manner.
  2. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) February 11, 2024
    Inspectors wroteBased on observation, resident and staff interviews, record review and review of facility policies and procedures, the facility of failed to provide the necessary care and services to maintain grooming and hygiene for 4 (Resident #8, #19, #38, and #60) of 8 residents reviewed for assistance with activities of daily living.
  3. E
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 11, 2024
    Inspectors wroteBased on observation, record review, review of policies and procedures, staff and residents interview, the facility failed to provide services to restore bladder function and prevent urinary tract infections to the extent possible for 3 (Residents #92, #254, and #11) of 3 residents reviewed for bladder function.
  4. E
    Observe each nurse aide's job performance and give regular training.
    F730 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 11, 2024
    Inspectors wroteBased on record review, and staff interview, the facility failed to complete a performance review of 6 (Certified Nursing Assistants Staff W, X, Y, Z, AA, and BB) of 8 Certified Nursing Assistants (CNAs) employed at the facility greater than 12 months.
  5. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 11, 2024
    Inspectors wrote5. On 1/8/2024 at 12:45 p.m., during an interview with Resident #20, she was observed to have multiple medications on the table at her bedside. She said they were her medications that the nurses gave her to use as needed. Included in the medications were: Diclofenac Sodium Topical gel which is a medication to treat arthritis pain. Vitamin D Tablets. [NAME] Oil 500mg Dietary Supplement. Osteo Bi-Flex joint health Glucosamine & Chondroitin is taken to improve joint care. Brimonidine tartrate eye drops. 6. On 1/9/24 at 12:30 p.m., in an interview with Resident #53, she said she takes Albuterol as needed for shortness of breath. She said the staff let her keep it at bedside, so she has it when she needs it. A cannister/inhaler of Albuterol Sulfate was observed on Resident #53 bedside table. [...]
  6. E
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 11, 2024
    Inspectors wroteBased on observations and staff and resident interviews, the facility failed to provide food that was palatable, attractive, and at an appetizing temperature as determined by the type of food to ensure resident's satisfaction for 8 of 22 residents reviewed, (Resident #76, #20, #34, #61,#53, #49, #353 and #77).
  7. E
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    F806 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 11, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to provide beverages according to preferences for 3 (Residents #86, #19, and #17) of 11 sampled residents.
  8. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 11, 2024
    Inspectors wroteBased on observation, record review, review of policies and procedures, resident and staff interview the facility failed to evaluate and determine the resident's ability to safely self-administer medications for 2 (Resident #353, and #40) of 6 residents observed with unsecured medications at the bedside.
  9. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 11, 2024
    Inspectors wroteBased on observations, facility policy review, resident and staff interviews, the facility failed to provide housekeeping and maintenance services necessary to repair a broken toilet for 1 (Resident #84) of 27 sampled residents.
  10. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 11, 2024
    Inspectors wroteBased on observation, record review, staff and resident interview, the facility failed to revise the comprehensive care plans with individualized interventions to meet the needs of 1 (Residents #453) of 27 residents' care plans reviewed.
  11. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 11, 2024
    Inspectors wroteBased on observations, records review, policy and procedure review, residents and staff interviews, the facility failed to monitor and treat a skin rash for 1 (Resident #84) of 3 residents reviewed for skin conditions. The facility failed to provide appropriate care of a midline intravenous catheter for 1 (Resident #453) of 1 sampled resident receiving intravenous therapy.
  12. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 11, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to provide appropriate care and services to prevent an avoidable fall for 1 (Resident #26) of 3 dependent residents reviewed who sustained a fall at the facility.
  13. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 11, 2024
    Inspectors wroteBased on observations, record review, review of facility's policy and procedure, resident and staff interviews, the facility failed to ensure 2 (Residents, #21 and #40) of 3 sampled residents received oxygen therapy accurately and appropriately.
April 7, 2022Standard inspection · 15 citations
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on interview and record review the facility failed to implement adequate interventions and supervision to prevent incidents two incidents of joint dislocation for 1 (Resident #182) of 1 resident surveyed for injury of unknown origin.
  2. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on observation, and staff interview the facility failed to prepare, store, and distribute food in a sanitary manner.
  3. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on observation, staff and resident interviews and policy review, the facility failed to ensure 2 (Residents #57 and #332), of 2 residents reviewed had been evaluated for the safe ability to self-administer medication.
  4. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide reasonable accommodation of needs and preferences for 1 (Resident #30) of 1 resident reviewed with mobility limitations by failing to provide access to a functional phone and radio. Accommodating their needs helps residents to maintain independence and dignity and improves overall well-being.
  5. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on observation, record review, review of the facility's abuse and neglect policy and procedure, and staff interviews, the facility failed to protect vulnerable residents' rights to be free abuse and neglect. The facility failed to implement adequate supervision for 2 (Resident #4 and Resident #38) of 2 sampled residents with known behaviors, from resident-to-resident verbal and physical abuse.
  6. D
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    F604 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure 1(Resident #41) of 1 resident reviewed was free from physical restraints. Potential negative outcomes of restraint use included but are not limited to declines in resident's physical functioning and muscle condition, increased incidence of infections, pressure ulcers, agitation, and incontinence.
  7. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on interview and record review the facility failed to report two incidents of injury of unknown origin for 1 (Resident #182) of 1 resident surveyed for injury of unknown origin.
  8. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on interview and record review the facility failed to have documentation of investigation of two incidents of injury of unknown origin for 1 (Resident #182) of 1 resident surveyed for injury of unknown origin.
  9. D
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on observation, review of policies and procedure, interview, and record reviews the facility failed to provide regular individualized activities for 3 (Resident #30, #48, and #63) of 3 sampled residents with dementia. Failure to provide activities has a potential to increase loneliness and depression and prevent residents form maintaining their highest practical physical and psychological well-being.
  10. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on observation, review of facility policy and procedure, clinical record review and staff interviews, the facility failed to provide thickened liquids for 3 (Resident #5, #38 and #77) of 3 residents identified with swallowing difficulty. This had the potential to cause, choking and aspiration (food or liquid entering the lungs).
  11. D
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    F700 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on observation, staff and resident interviews, review of facility policy and procedure, and record review, the facility failed to ensure 3 (Residents #5, #34 and #77) of 3 residents were assessed for alternative interventions prior to the use of bed rails. The facility failed to ensure they had informed the residents and/or their representative of the risks and benefits of bed rails, obtain an informed consent prior to use of the bed rails and to conduct periodic maintenance of the bed rails to ensure they remained safe for residents' use.
  12. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on clinical record review, personnel file review, and staff interview the facility failed to ensure 1 (Licensed Practical Nurse Staff Q) of 7 Licensed Practical Nurses reviewed had the required certification and competency prior to administer Intravenous Medication.
  13. D
    Observe each nurse aide's job performance and give regular training.
    F730 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on record review and staff interview, the facility failed to ensure 1(Staff B) of 5 Certified Nursing Assistant (CNA) reviewed for training received 12 hours annual in-service education as required.
  14. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on observation, interview, and record review, the facility failed to establish a system of disposition of controlled drugs in sufficient detail to enable accurate reconciliation of narcotics for disposal. Keeping accurate records of narcotics for disposal ensures staff who have access to the narcotics are not diverting the narcotics for personal use.
  15. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2022
    Inspectors wroteBased on observation, review of policy and procedure and staff interviews, the facility failed to ensure safe storage of medications for 2 (Residents #57 and #332) of 2 residents observed with unsecured medication at the bedside.

Fire safety inspections

1 fire safety citation on file: 1 on April 15, 2026.

Every fire safety citation1 citation
  1. E
    Ensure proper usage of power strips and extension cords.
    K 920 · April 15, 2026 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
February 13, 2026Fine $17,675
April 30, 2025Fine $78,430

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeFloridaUnited States
All nursing staff (RN, LPN and aides)3.573.823.86
Registered nurses0.580.730.69
All nursing staff on weekends3.293.493.42
Nurse aides2.17
Licensed practical nurses0.82
Nursing staff turnover (share who left in a year)40.8%41.4%45.8%
Registered nurse turnover50.0%46.0%42.9%
Administrators who left1

CMS expects 4.41 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.69 on weekdays and 3.29 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.62 in April to June 2025 to 3.57 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.570.583.693.29 0.0%0 of 9095
Oct to Dec 20253.590.593.673.36 0.0%0 of 9298
Jul to Sep 20253.640.533.733.43 0.0%0 of 9298
Apr to Jun 20253.620.573.753.30 0.0%0 of 91102
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Florida, Jan to Mar 20263.760.703.903.441.1%0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Florida

JobMedianMiddle halfEmployed
Florida, all employers
CNAs (nursing assistants)$18.03$17.33 to $20.3496,960
LPNs and LVNs$29.70$28.14 to $31.1138,620
Registered nurses$40.48$37.82 to $48.64229,940
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeFloridaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
6.08.713.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.30.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.00.71.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
1.62.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
2.21.51.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
8.99.514.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.34.54.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
14.48.615.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
22.926.123.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
5.49.112.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.72.11.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.11.11.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Ambassador Healthcare at College Park's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (51.2% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

51.2% this home

No different from the national rate

US median of homes 51.5% · Florida: 169 better, 109 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 119 eligible stays.

Potentially preventable readmissions

11.3% this home

No different from the national rate

US median of homes 10.7% · Florida: 2 better, 35 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 154 eligible stays.

Infections that led to a hospital stay

8.3% this home

No different from the national rate

US median of homes 7.1% · Florida: 6 better, 21 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 114 eligible stays.

Self-care and mobility at discharge

47.9% this home

Median of homes: Florida55.1% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 165 residents counted.

Falls with major injury

0.6% this home

Median of homes: Florida0.6% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 323 residents counted.

New or worsened pressure ulcers

2.3% this home

Median of homes: Florida1.3% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 323 residents counted.

Medication list given at discharge

95.6% this home

Median of homes: Florida97.7% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 68 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: COLLEGE PARK REHABILITATION AND NURSING CENTER LLC. CMS links this home to Excelsior Care Group, a group of 33 nursing homes averaging 2.6 stars overall.

NameRoleTypeShareSince
College Park Rehabilitation and Nursing Center LLC5% or greater direct ownership interestOrganization100%10/07/2022
Flnho Capital Group LLC5% or greater indirect ownership interestOrganization10%10/08/2022
Johnson, BenjaminW-2 managing employeeIndividual11/01/2022
Leifer, JoelCorporate officerIndividual10/08/2022

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 15 problems in this area, most recently on April 15, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  2. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 6 problems in this area, most recently on April 15, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on April 15, 2026: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
  4. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 5 problems in this area, most recently on April 30, 2025: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.29 hours per resident per day, below the Florida average of 3.49.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

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Common questions

What is Ambassador Healthcare at College Park's Medicare star rating?
CMS rates Ambassador Healthcare at College Park 1 out of 5 stars overall, with 1 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Ambassador Healthcare at College Park get at its last inspection?
6 health deficiencies at the standard inspection on April 15, 2026. The Florida average is 7.1.
Has Ambassador Healthcare at College Park been fined?
Yes. CMS lists 2 fines totaling $96,105 in the last three years.
Does Ambassador Healthcare at College Park accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Ambassador Healthcare at College Park?
CMS lists 4 owners and managers, and links the home to Excelsior Care Group. Legal business name: COLLEGE PARK REHABILITATION AND NURSING CENTER LLC.

Sources

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