Home / Massachusetts / Haverhill
Aspen Hill Rehabiliation & Healthcare Center
190 North Avenue, Haverhill, MA 01830 · Essex County · (978) 372-7700
146 certified beds, about 118 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1990
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225404 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 8, 2026, inspectors cited 5 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).
Of 51 health citations since September 2023, 5 were rated as actual harm or immediate jeopardy to residents.
CMS lists 3 fines totaling $134,274 in the last three years; the largest was $106,061, and the latest is dated March 11, 2025.
Nurses and nurse aides worked 3.64 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.56 of those hours.
46.0% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).
CMS links it to Marquis Health Services, an affiliated group of 90 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 51 health citations on file.
January 8, 2026Standard inspection · 5 citations
- E Provide or obtain dental services for each resident.
Inspectors wroteBased on observations, record review, policy review and interview, the facility failed to ensure dental services were provided for two Residents (#105 and #20) out of a total sample of 27 Residents. Specifically, the facility failed to:1. For Resident #105, the facility failed to acknowledge and implement the dentist's continued recommendations for the extractions of seven teeth.2. For Resident #20, the facility failed to ensure dental services were provided after being assessed by the contracted dentist on 10/22/2024, with recommendations.
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on record review and interview, the facility failed to obtain the necessary psychotropic consent for one Resident (#44) out of a total sample of 27 residents.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on record review and interviews, the facility failed to ensure an advanced directive was current and not expired for one Resident (#20) out of a total sample of 27 residents. Specifically, for Resident #20 the facility failed to ensure the [NAME] Guardianship and Probate Court Treatment Plan (a guardian appointed by a judge in probate court who is responsible for making decisions for an individual after a judge has decided they are not competent to make their own informed choices, including treatment with antipsychotic medication) was reviewed prior to the court appointed [NAME] Treatment Plan expired.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observations, record review and interview, the facility failed to ensure that activities of daily living were provided for one Resident (#79) out of a total sample of 27 Residents. Specifically, for Resident #79, the facility failed to ensure that the Resident received 1:1 (one to one) supervision while eating breakfast and that the plan of care was followed while Resident #79 was eating breakfast.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on observation record review and interview, the facility failed to ensure staff maintained an accurate medical record for one Resident (#16) out of a total sample of 27 residents. Specifically, the facility failed to accurately document and transcribe Resident #16's supplemental oxygen flow rate.
March 11, 2025Complaint inspection · 2 citations
- G Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #3), whose comprehensive plan of care and Care [NAME] (a summary of the resident's care needs, utilized by Certified Nurse Aides) indicated he/she required staff assistance with ambulation, the Facility failed to ensure staff consistently implemented and followed interventions related to ambulation, per his/her plan of care. On 02/11/25, Certified Nurse Aide (CNA) #2 saw Resident #3 ambulating by him/herself, and although she thought he/she required staff supervision with ambulation, CNA #2 did not provide him/her with supervision or assistance (per the plan of care) with ambulation. Resident #3 ambulated unassisted to his/her room, fell, was found a short time afterward on the floor, and was bleeding from a cut on his/her left eyebrow. [...]
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #3), who was assessed by nursing as being at risk for falls, the Facility failed to ensure he/she was provided with the necessary level of staff assistance to prevent an incident resulting in an injury. On 02/11/25, Certified Nurse Aide #2, who was familiar with and had provided care to Resident #3, observed him/her ambulating alone, but did not provide or get another staff member to assist or supervise him/her. Resident #3 was found a short time later on the floor in his/her room, was bleeding from a cut on his/her left eyebrow, was transferred to the Hospital Emergency Department (ED) and required three sutures to close the head wound.
January 16, 2025Standard inspection · 21 citations
- G Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on record review and interview, the facility failed to keep one Resident (#1) free from abuse out of a total sample of 28 residents. Specifically, an allegation of abuse was made by Resident #95 and filed as a grievance, subsequently allowing the accused certified nursing aide to continue working, which led to the physical abuse of Resident #1.
- G Respond appropriately to all alleged violations.
Inspectors wroteBased on record review and interview, the facility failed to 1a. investigate an allegation of potential abuse for one Resident (#95), which 1b. failed to keep Resident (#1) free from abuse, out of a total sample of 28 residents. Specifically, Resident #95 reported to staff having been rough handled by a certified nursing aide. The report was not thoroughly investigated, which allowed the accused certified nursing aide to continue working, and eventually abuse Resident #1.
- E Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observations, record review and interviews, the facility failed to meet professional standards of practice for four Residents (#111, #106, #71, and #112) out of a total of sample of 28 residents. Specifically; 1. For Resident #111, the facility failed to ensure nursing implemented compression stockings as ordered by the physician. 2. For Resident #106 the facility failed to ensure nursing clarified a physician's order for g-tube flushes (two different flush orders) and failed to ensure Resident #106's feeding tube pump was set to the correct flush settings. 3. For Resident #71 the facility failed to ensure Resident #71's diet was least restrictive. 4. For Resident #112 the facility failed to obtain weights as ordered by the physician.
- E Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on record review and interview the facility failed to ensure sufficient staffing to assure residents attain or maintain the highest practicable physical, mental, and psychosocial well being. Specifically, the facility failed to have sufficient staffing on the weekends as indicated on the payroll-based journal report submitted to The Centers of Medicare and Medicaid (CMS) for FY (Fiscal Year) Quarter 4, 2024.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, and interviews, the facility failed to ensure 1.) medications were labeled, and dated once opened, according to manufacturer's guidelines in two out of three medication carts sampled, and 2.) ensure medications were stored in locked compartments on one nursing unit.
- E Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Inspectors wroteBased on record review and interviews, the facility failed to ensure that recommended specialist appointments were scheduled for three Residents (#32, #28, and #93), who had recommendations for an evaluation for cataract surgery from the consulting eye doctor, out of a total sample of 28 residents.
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review and interview the facility failed to ensure accurate documentation in the medical record for four Residents (#88, #47, #418, #89) out of a total sample of 28 residents. Specifically: 1. For Resident #88 nursing documented in the Treatment Administration Record (TAR) that a. oxygen (O2) was running at the correct setting, when it was not, b. that the O2 tubing was changed as ordered and c. that foam ear protectors were in place as ordered. 2. For Resident #47 the facility failed to ensure his/her risperidone (antipsychotic medication) order included an associated diagnosis as part of the physician's order. 3. For Resident #418 the facility failed to document accurately in the Medication Administration Record (MAR) when the nurse documented adminstraion of Insulin was given when it was not. 4. [...]
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on record review and interview, the facility failed to implement their abuse policy by failing to investigate an allegation of abuse from one Resident (#95), which led to the abuse of another resident by the same certified nursing aide, out of a total sample of 28 residents. Specifically, Resident #95 alleged a certified nursing aide handled him/her roughly and refused to put the correct sized brief on Resident #95, which was filed as a grievance by the facility, ultimately leading to the same certified nursing aide physically abuse Resident #1.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on record review and interview, the facility failed to report an allegation of potential abuse for one Resident (#95) out of a total sample of 28 residents. Specifically, Resident #95 reported rough handling of a certified nursing aide to another staff member and the incident was not reported and filed as a grievance.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure that an individualized, comprehensive care plan was implemented for one Resident (#106), out of a total sample of 28 residents. Specifically for Resident #106, the facility failed to implement fall mats.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and interview, the facility failed to provide treatment and care in accordance with professional standards of practice for one Resident (#111), out of a total sample of 28 residents. Specifically, the facility failed to follow physician orders to obtain daily weights for a resident with a diagnosis of congestive heart failure (condition when the heart muscle doesn't pump blood as well as it should causing a potential for fluid buildup/ weight gain), nursing did not obtain daily weights for 3 consecutive days and then Resident #111 was found to have a 5.2-pound weight gain. Findings Include: Review of the facility policy titled Heart Failure - Clinical Protocol, dated as revised November 2018, indicated: 1. The physician will review and make recommendations for relevant aspects of the nursing care plan; [...]
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, interviews and record review, the facility failed to provide care, consistent with professional standards of practice to promote healing, prevent infection, and prevent new ulcers from developing for one Resident (#473) out of a total sample of 28 residents. Specifically for Resident #473, the facility failed to obtain a physician's order with appropriate settings for an air mattress that was in use.
- D Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide care and maintenance of a Peripherally Inserted Central Catheter (PICC: a flexible tube inserted through a vein in one's arm and passed through to the larger veins near the heart, used to deliver medications intravenously [IV] ), consistent with professional standards of practice for one Resident (#106), out of a total sample of 28 residents. Specifically, for Resident #106, the facility failed to change the PICC line dressing as ordered by the physician and the facility failed to obtain weekly measurements for the external length of Resident #106's PICC line to ensure the PICC line had not migrated (moved from the heart to another area, which could have a significant impact on treatment, or cause serious harm).
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observations and interviews, the facility failed to provide respiratory care service in accordance with professional standards of practice for one Resident (#88) out of a total sample of 28 residents. Specifically, the facility failed to maintain Resident #88 on the Oxygen (O2) level ordered by the physician, failed to change the O2 tubing as ordered by the physician, and failed to implement foam ear protectors on the nasal cannula.
- D Provide care or services that was trauma informed and/or culturally competent.
Inspectors wroteBased on record review and interview the facility failed to ensure a care plan was developed for Trauma Informed Care, or Post Traumatic Stress Disorder (PTSD) with resident specific triggers and interventions, for two Residents (#7 and #85) out of a total sample of 28 residents.
- D Provide routine and 24-hour emergency dental care for each resident.
Inspectors wroteBased on observation, record review and interview for one Resident (#71) out of a total sample of 28, the facility failed to provide dental care.
- D Provide or obtain dental services for each resident.
Inspectors wroteBased on observation, record review and interview, the facility failed to have one Resident (#93), out of a total sample of 28 residents seen by the oral surgeon after the consulting dentist made the recommendation for tooth extractions and new dentures in May 2024.
- D Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspectors wroteBased on record review and interview, the facility failed to develop a Quality Assurance Performance Improvement (QAPI) after two allegations of abuse for one certified nursing aide. Specifically, two Residents alleged abuse against the same certified nursing aide, and the facility failed to develop and implement a QAPI plan to prevent quality of care issues and ensure safety of residents.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interviews and record review for two Residents (Resident #111 and #2i) out of a total sample of 30 residents, the facility failed to maintain an infection prevention and control program designed to help prevent the development and transmission of communicable diseases and infections. Specifically, 1a. For Resident #111, the facility failed to implement contact precautions, for a Resident who was diagnosed with Clostridium difficile (C. difficile- an inflammation of the colon). 1b. For Resident #2i, the facility failed to implement contact precautions, for a Resident who was diagnosed with Methicillin-Resistant Staphylococcus Aureus (MRSA- a bacteria that is resistant to several antibiotics).
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on record review and interviews, the facility failed to offer the COVID 19 (Coronavirus disease) vaccine to two out of a sample of six employees. Specifically, the facility failed to offer COVID 19 vaccinations during new hire orientation.
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interview, the facility failed to accurately complete the Minimum Data Set (MDS) assessment for two Residents (#71 and #47) out of a total sample of 28 residents. Specifically; 1. For resident #71 the facility inaccurately coded dental status on the MDS. 2. For Resident #47 the facility failed to code a feeding tube on the MDS.
January 25, 2024Standard inspection · 22 citations
- H Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, record review, policy review and interview, the facility failed to provide adequate supervision and ensure an environment free from accidents and hazards, for two Residents (#99 and #92) out of a total sample of 34 Residents. Specifically: 1.) For Resident #99, who was assessed by nursing to be a high risk for falls, the facility failed to ensure he/she received adequate supervision to prevent accidents when he/she experienced 13 falls over a span of 51 days, with two of those falls resulting in injuries which required 6 staples (12/16/23) and 12 sutures (12/29/23). 2.) For Resident #92, the facility failed to implement preventative interventions for accidents in a timely manner resulting in the Resident burning his/her feet on the heater, subsequently causing hospitalization.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and interview, the 1) facility failed to maintain a homelike environment on two of three resident units and 2) failed to ensure the appropriate water temperatures were maintained in three of three resident units.
- E Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observations, record review, policy review and interviews, the facility 1) failed to provide incontinence care for three Residents (#49, #51 and #24), 2) failed to obtain physician's orders for the use and care of an indwelling urinary catheter for one Resident (#316) and 3) failed to ensure adequate infection control practices were implemented and the use of a privacy bag was used for one Resident (#75) with an indwelling urinary catheter out of a total sample of 34 residents.
- E Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wrote3.) For Resident #317 who required a bipap (bilevel positive airway pressure, ventilation machine used to help someone get oxygen at night), the facility failed to obtain physician's orders. Resident #317 was admitted to the facility in January 2024 with diagnoses including interstitial pulmonary disease, pulmonary fibrosis, centrilobular emphysema. Review of the Minimum Data Set (MDS) assessment, dated 1/20/24, indicated Resident #317 had a Brief Interview of Mental Status (BIMS) score of 15 out of a possible 15 which indicated he/she was cognitively intact. Review of the health status note, dated 1/22/24, indicated: -the patient admitted from hospital with history of severe chronic obstructive pulmonary disease (COPD) emphysema with hypoxia, pulmonary hypertension, pleural effusion. He/she is oxygen dependent. He/she uses the BiPAP. [...]
- E Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on staffing level reviews and interviews, the facility failed to ensure that sufficient staffing levels were maintained to safely and adequately meet each resident's personal and cognitive care needs.
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, records reviewed, policy review and interviews, the facility failed to ensure it was free of a medication error rate of five percent or greater when 2 of 4 nurses, on 2 of 3 nursing units made 4 errors in 29 opportunities, totaling a medication error rate of 13.79%. These errors impacted 2 Residents (Resident #32 and #366) out of 6 residents observed.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, policy review, and interviews the facility failed to 1.) ensure medication carts were locked when unattended on three out of three nursing units and 2.) medications carts were kept clean and orderly in two of four medication carts observed.
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wrote4. For Resident #94 the facility failed to maintain an accurately documented medical record to reflect the refusal or non-use of Bi-level positive airway pressure (BiPAP), a non-invasive ventilation machine. Resident #94 was admitted to the facility in August of 2023 with diagnoses that include but are not limited to obstructive sleep apnea, chronic pulmonary disease, chronic respiratory failure, emphysema, shortness of breath, anxiety, and depression. Review of Resident #94's most recent Minimum Data Set (MDS), dated [DATE], indicated that the resident had a Brief Interview for Status Mental (BIMS) score of 10 out of a possible 15 indicating that he/she has moderate cognitive impairment. Further review of the MDS indicated that Resident #94 utilized non-invasive mechanical ventilation both on admission and while a resident at the facility. [...]
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observations, interviews and policy review, the facility failed to ensure resident Protected Health Information (PHI) was secure on 1 of 3 units. Specifically, nurses on the C Unit failed to ensure PHI on the medication administration computers was not visible and accessible on the nursing unit.
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on record reviews and interviews the facility failed to send a copy of a facility initiated 30-day Notice of Intent to Discharge/Transfer to the Office of the State Long-Term Care Ombudsman. Specifically, for one resident (#67) out of a total sample of 34 residents, the Office of the State Long- Term Care Ombudsman was not notified when a facility initiated 30-day Notice of Intent to Discharge/Transfer was issued. Resident #67 was admitted in August of 2023 with diagnoses including, but not limited to, Chronic systolic (congestive) heart failure, muscle wasting and atrophy, morbid obesity, pain, Type 2 Diabetes, and major depressive disorder. Review of the most recent Minimum Data Set (MDS), dated [DATE], indicated Resident #67 had a Brief Interview for Mental Status (BIMS) score of 15 out of 15, indicating he/she is cognitively intact. [...]
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observations, interviews and record reviews, the facility failed to implement the plan of care for two Residents (#57 and #99) out of a total sample of 34 residents. Specifically: 1. For Resident #57, the facility failed to provide padded side rails. 2. For Resident #99, the facility failed to implement individualized fall care plan interventions.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observations, record review and interview, the facility failed to provide care in accordance with professional standards of practice for one Resident (#76) out of a total sample of 34 Residents. Specifically, for Resident #76, the facility failed to implement the physician's orders for no paper products on meal trays.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, record review and interview, the facility failed to provide assistance with meals as needed for two Residents (#57, #36) out of a total of 34 sampled residents.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, record review and interviews the facility failed to ensure nursing provided treatment and services consistent with professional standards of practice to promote healing of a pressure ulcer for a one Resident (#316) out of a total sample of 34 Residents. Specifically for Resident #316, who was assessed by nursing to be at risk for skin breakdown and whose hospital paperwork indicated he/she had a stage two pressure ulcer (Partial thickness loss of dermis presenting as a shallow open ulcer with a red/pink wound bed, without slough), the facility failed to implement interventions to prevent a decline in the pressure ulcer. When on 1/13/24 during the evening shift, nursing observed a dressing on Resident #316's tail bone dated 1/9/24. [...]
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observations, record review, policy review and interviews, the facility failed to address a significant weight loss for 1 Resident (#97) out of a total sample of 34 residents.
- D Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Inspectors wroteBased on interview, policy review, and record review, the facility failed to provide care and maintenance of a peripherally inserted central catheter (PICC), consistent with professional standards of practice for one Resident (#318), out of a total sample of 34 residents. Specifically, for Resident #318 the facility failed to obtain PICC line measurements upon admission and weekly as ordered.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on records reviewed, policy review and interviews, the facility failed to act upon recommendations made by the Consultant Pharmacist during monthly Medication Regimen Reviews (MRR) for three Residents (#99, #318, #67), out of a total sample of 34 residents. Specifically, the facility staff failed to ensure: 1.) For Resident #99, that the Consultant Pharmacist recommendations were reviewed by facility staff. 2.) For Resident #318, that the Consultant Pharmacist recommendations were reviewed by facility staff. 3.) For Resident #67, that the Consultant Pharmacist recommendations were reviewed by facility staff.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on record review and interview, the facility failed to ensure that one Resident's (#316) medication regimen was free from unnecessary drugs out of a total sample of 34 Residents. Specifically, for Resident #316 the facility failed ensure he/she was free from an excessive dose (duplicate drug therapy) of medication when Resident #316 had two orders for latanoprost ophthalmic solution (medication used to treat certain types of glaucoma and other causes of high pressure inside the eye).
- D Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Inspectors wroteBased on observations, record review, policy review and interviews, the facility failed to provide a diet that met one Resident's (#111) preferences for both likes and dislikes and texture of diet out of a total sample of 34 residents.
- D Dispose of garbage and refuse properly.
Inspectors wroteBased on observation and staff interview, the facility failed to ensure that trash, garbage, and refuse were disposed of properly in the dumpster.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review and interview the facility failed to ensure infection control practices were implemented to prevent the spread of infection, including Covid-19 on one unit out of three resident units. Specifically, staff failed to put on all required Personal Protection Equipment (PPE) and failed to perform hand hygiene when donning PPE prior to entering a resident room, identified by a sign as requiring isolation precautions.
- D Implement a program that monitors antibiotic use.
Inspectors wroteBased on record review, policy review and interviews the facility failed to implement their antibiotic stewardship program for antibiotic use for one Resident #99 out of a total sample of 34 Residents. Specifically for Resident #99 the facility failed to implement a duration of treatment for cephalexin (an antibiotic).
September 19, 2023Complaint inspection · 1 citation
- D Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Inspectors wroteBased on records reviewed and interviews, for two of four sampled residents, (Resident #1 and Resident #3) the Facility failed to ensure they were treated in a dignified and respectful manner, when on 08/25/23 during the 11:00 P.M. to 7:00 A.M. shift, 1) Certified Nurse Aide (CNA) #1 yelled at Resident #1 due to the frequency of his/her need for assistance to use the commode, and 2) CNA #1 degraded Resident #3 after he/she had a bowel movement in an incontinent brief. Both of the interactions with CNA #1 and Resident #1 and Resident #3, were witnessed by their roommates.
Fire safety inspections
16 fire safety citations on file: 3 on January 8, 2026, 12 on January 16, 2025, 1 on January 25, 2024.
Every fire safety citation16 citations
- F Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Have simulated fire drills held at unexpected times.
- F Conduct testing and exercise requirements.
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Have simulated fire drills held at unexpected times.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Have approved installation, maintenance and testing program for fire alarm systems.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- E Have generator or other power source capable of supplying service within 10 seconds.
- D Provide properly protected cooking facilities.
- D Ensure proper usage of power strips and extension cords.
- E Meet other general requirements.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| March 11, 2025 | Fine | $10,868 |
| January 16, 2025 | Fine | $17,345 |
| January 25, 2024 | Fine | $106,061 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.64 | 3.86 | 3.86 |
| Registered nurses | 0.56 | 0.65 | 0.69 |
| All nursing staff on weekends | 3.07 | 3.48 | 3.42 |
| Nurse aides | 2.08 | ||
| Licensed practical nurses | 1.00 | ||
| Nursing staff turnover (share who left in a year) | 46.0% | 38.2% | 45.8% |
| Registered nurse turnover | 31.6% | 42.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.57 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.87 on weekdays and 3.07 on weekends, 21% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.67 in April to June 2025 to 3.64 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.64 | 0.56 | 3.87 | 3.07 | 0.5% | 0 of 90 | 118 |
| Oct to Dec 2025 | 3.59 | 0.54 | 3.82 | 2.99 | 0.6% | 0 of 92 | 118 |
| Jul to Sep 2025 | 3.42 | 0.56 | 3.60 | 2.98 | 0.2% | 0 of 92 | 117 |
| Apr to Jun 2025 | 3.67 | 0.62 | 3.89 | 3.11 | 1.9% | 0 of 91 | 115 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 8.8 | 16.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.2 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.8 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.9 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.8 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 9.6 | 15.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.2 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 26.4 | 21.4 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 16.4 | 25.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.5 | 11.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.9 | 1.5 | 1.8 |
Owners and operators
Legal business name: ASPEN HILL OPERATOR LLC. CMS links this home to Marquis Health Services, a group of 90 nursing homes averaging 3.1 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Skilled Venture LLC | Direct ownership interest | Organization | 06/28/2022 | |
| Cibc Bank USA | 5% or greater mortgage interest | Organization | 06/28/2022 | |
| Cibc Bank USA | 5% or greater security interest | Organization | 06/28/2022 | |
| Crowley, Jeffrey | Managing control - governing body | Individual | 09/30/2024 | |
| Roman, Monica | Managing control - governing body | Individual | 09/05/2023 | |
| Roman, Monica | Corporate director | Individual | 09/05/2023 | |
| Posen, Mindee | Corporate officer | Individual | 06/28/2022 | |
| Marquis Limited LLC | Operational/managerial control | Organization | 06/28/2022 | |
| Reliant Pro Rehab LLC | Operational/managerial control | Organization | 06/28/2022 | |
| Roman, Monica | Operational/managerial control | Individual | 09/05/2023 | |
| Someswarananthan, Janarthanan | Operational/managerial control | Individual | 06/28/2022 | |
| Flagler, Osher | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 02/22/2025 | |
| Kahanow, Aviva | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 03/31/2025 | |
| Levovitz, Tzvi | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 03/20/2025 | |
| Rokeach, Fraide | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 02/22/2025 | |
| Rokowsky, Yitzchok | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 02/22/2025 | |
| Marquis Limited LLC | Adp of the SNF | Organization | 02/21/2025 | |
| Nfr 2020 Irrv Tr | Adp of the SNF | Organization | 06/28/2022 | |
| Quinto Nexgen LLC | Adp of the SNF | Organization | 06/28/2022 | |
| Reliant Pro Rehab LLC | Adp of the SNF | Organization | 02/21/2025 | |
| Rsbrmk Holdings LLC | Adp of the SNF | Organization | 06/28/2022 | |
| Sk Nexgen Tr | Adp of the SNF | Organization | 06/28/2022 | |
| Tryko Nexgen Holdings LLC | Adp of the SNF | Organization | 06/28/2022 | |
| Uak 2020 Irrv Tr | Adp of the SNF | Organization | 06/28/2022 | |
| Ukr Nexgen LLC | Adp of the SNF | Organization | 06/28/2022 | |
| Yk Nexgen Tr | Adp of the SNF | Organization | 06/28/2022 | |
| Yr Nexgen Tr | Adp of the SNF | Organization | 06/28/2022 | |
| Crowley, Jeffrey | Adp of the SNF | Individual | 09/30/2024 | |
| Posen, Mindee | Adp of the SNF | Individual | 06/28/2022 | |
| Roman, Monica | Adp of the SNF | Individual | 09/05/2023 | |
| Someswarananthan, Janarthanan | Adp of the SNF | Individual | 02/24/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 17 problems in this area, most recently on January 8, 2026: "Provide or obtain dental services for each resident."
- When is the care plan meeting, and can family attend it?Inspectors cited 9 problems in this area, most recently on January 8, 2026: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on January 8, 2026: "Ensure that residents are fully informed and understand their health status, care and treatments."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 5 problems in this area, most recently on January 16, 2025: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.07 hours per resident per day, below the Massachusetts average of 3.48.
Other nursing homes nearby
- Oxford Rehabilitation & Health Care Center Haverhill, 0.4 mi · 1 of 5 stars · 41 citations
- Lakeview House Skld Nrsg and Residential Care Fac Haverhill, 1.6 mi · 4 of 5 stars · 12 citations
- Haverhill Rehabilitation and Healthcare Center Haverhill, 1.7 mi · 2 of 5 stars · 43 citations
- Penacook Place, Inc Haverhill, 1.9 mi · 4 of 5 stars · 26 citations
- Baker-Katz Skilled Nursing and Rehabilitation Ctr Haverhill, 2.4 mi · 4 of 5 stars · 17 citations
- Whittier Bradford Transitional Care Unit Bradford, 3.2 mi · 5 of 5 stars · 0 citations
- Cedar View Rehabilitation and Healthcare Center Methuen, 6.3 mi · 5 of 5 stars · 9 citations
- Salemhaven Salem, 6.6 mi · 2 of 5 stars · 14 citations
Common questions
- What is Aspen Hill Rehabiliation & Healthcare Center's Medicare star rating?
- CMS rates Aspen Hill Rehabiliation & Healthcare Center 3 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Aspen Hill Rehabiliation & Healthcare Center get at its last inspection?
- 5 health deficiencies at the standard inspection on January 8, 2026. The Massachusetts average is 6.8.
- Has Aspen Hill Rehabiliation & Healthcare Center been fined?
- Yes. CMS lists 3 fines totaling $134,274 in the last three years.
- Does Aspen Hill Rehabiliation & Healthcare Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Aspen Hill Rehabiliation & Healthcare Center?
- CMS lists 31 owners and managers, and links the home to Marquis Health Services. Legal business name: ASPEN HILL OPERATOR LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.