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Crystal Ridge Care Center

396 Dorsey Dr, Grass Valley, CA 95945 · Nevada County · (530) 272-2273

99 certified beds, about 96 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1987

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
2 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 555283 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on May 23, 2025, inspectors cited 13 health deficiencies (the California average is 15.6, the national average 9.2).

None of its 46 health citations since March 2019 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.70 hours per resident per day, against 4.52 across California and 3.86 nationally. Registered nurses accounted for 0.26 of those hours.

46.5% of nursing staff left within the year CMS measured (California average 36.7%).

CMS links it to PACS Group, an affiliated group of 275 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 46 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
34D
11E
1F
Potential for minimal harm
0A
0B
0C
July 16, 2026Complaint inspection · 1 citation
  1. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 3, 2026
    Inspectors wroteBased on interviews and record reviews, the facility failed to administer medication as prescribed for one of 27 sampled resident (Resident 45) when fluoxetine (a medication used to treat depression) was unavailable during scheduled medication administration on two consecutive days. This failure resulted that Resident 45 missed one scheduled dose of fluoxetine on the first day and received a dose borrowed from another resident on the second day.
April 3, 2026Complaint inspection · 1 citation
  1. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 24, 2026
    Inspectors wroteBased on interview and record review, the facility failed to accurately and consistently monitor fluid intake status for one of three sample residents (Resident 1). This failure had the potential to delay care and treatment and adversely affect Resident 1's hydration status.
January 15, 2026Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 22, 2026
    Inspectors wroteBased on observation, interview and record review the facility failed to ensure resident safety for one resident (Resident 1) when the facility did not provide adequate monitoring and supervision of Resident 1, for a census of 98. This failure resulted in Resident 1 eloping from the facility and reducing the facility's potential in keeping Resident 1 safe from harm. Resident 1's admission Record (AR), indicated that Resident 1 was admitted in September of 2024 with diagnoses including unspecified dementia (memory loss), with anxiety (persistent, excessive fear and worry) and mood disturbance. Resident 1's Order Summary dated 1/10/26 indicated, Check placement of wander guard located on left ankle every shift, monitor skin and notify MD [physician] as needed. [...]
July 24, 2025Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 25, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to protect one of three sampled residents (Resident 1) from abuse when Resident 2 hit Resident 1 on the left side of the face. This failure resulted in Resident 1 sustaining a discoloration on the left jaw and had the potential for Resident 1 to experience fear or distress.
June 26, 2025Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 25, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide adequate supervision to prevent one of three sampled residents (Resident 1) from elopement (to leave an area of safety unsupervised and undetected) outside the facility. This failure had the potential to result in serious injury or death for Resident 1.
May 23, 2025Standard inspection, Complaint inspection · 14 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on observation, interview and record review the facility failed to ensure that food was stored in accordance with professional standards for food service when expired or undated food was observed in freezer and dry food cupboards. These failures placed 94 residents out of a census of 95 who received food served by the facility at risk for receiving expired foods.
  2. D
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    F605 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on interview and record review the facility failed to ensure an irregularity was identified during the medication regimen review for one of 26 sampled residents (Resident 82) when Resident 82 had an order for a PRN (as needed) psychotropic medication (a drug that affects brain activities associated with mental processes and behavior) without a stop date. This failure had the potential for Resident 82 to receive unnecessary medication.
  3. D
    Assess the resident when there is a significant change in condition
    F637 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on interview and record review the facility failed to ensure a significant change in status assessment (SCSA, an assessment that indicates major decline or improvement in the resident's status) was initiated for one of 26 sampled residents (Resident 294) when Resident 294 developed a stage four pressure ulcer (PU, deep wound reaching the muscles, ligaments, and bones) to the sacrococcyx (joint that connects the sacrum- triangular bone and the coccyx - tail bone). This failure decreased the facility's potential to provide appropriate care and services to Resident 294 based on his status.
  4. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the care plan to monitor newly identified behaviors was followed for one of 26 sampled residents (Resident 50). This failure increased the potential for Resident 50 to take medications without a physician's order and potentially cause side effects or adverse effects to resident.
  5. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure care and services were provided according to accepted standard of practice for three of 26 sampled residents (Resident 50, Resident 88, and Resident 74) when: 1. Resident 50's medications were left at bedside; 2. Resident 88 had no physician's order on the use of neck brace; and 3. Resident 74's order to check placement of resident's Gastrostomy Tube (GT, tube inserted into the stomach to deliver nutrition, and medications) was not followed. These failures had the potential to negatively impact the physical, mental, and psychosocial wellbeing of Resident 50, Resident 88, and Resident 74.
  6. D
    Honor each resident's preferences, choices, values and beliefs.
    F675 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure resident's needs were met for one of 19 sampled residents (Resident 77) when the dining room table was too high for the resident during the lunch meal. This failure had the potential to diminish Resident 77's self-esteem and self-worth.
  7. D
    Provide appropriate foot care.
    F687 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure one of 26 sampled residents (Resident 86) was evaluated and treated by a podiatrist (foot doctor) when Resident 86's toenails were thick, discolored and long. This failure resulted in Resident 86 having pain when walking and had the risk potential to cut the skin.
  8. D
    Ensure that the resident and his/her doctor meet face-to-face at all required visits.
    F712 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure physician visits were provided timely for one of 26 sampled residents (Resident 14) when Resident 14 was not seen by the attending physician every 30 days during the first 90 days of admission. This failure had the potential to delay detection of declining health and the provision of care.
  9. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure its medication error rate was less than five percent (5%) for three of 26 sampled residents, Resident 32, Resident 74, and Resident 194, when: 1. Licensed Nurse 3 (LN 3) did not follow the physician's order in administering Resident 32's prescribed medication; and 2. LN 1 did not perform a pre-flush (flushing the tube with water before administering medication, to ensure the tube remains clear and patent) to Resident 74's Gastrostomy Tube (GT, tube inserted into the stomach to deliver nutrition, and medications. GT has 2 ports called feeding port and balloon port which is not used for feeding or medications. These ports are covered with red caps); and 3. LN 5 did not follow the physician's order in administering Resident 194's prescribed medication. [...]
  10. D
    Provide routine and 24-hour emergency dental care for each resident.
    F790 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on observation, interview and record review the facility failed to ensure one of 26 sampled residents (Resident 14) received timely dental treatment when prior dental visits indicated that follow up dental services was necessary. This failure had the potential to place Resident 14 at risk for further oral decline and overall health.
  11. D
    Provide special eating equipment and utensils for residents who need them and appropriate assistance.
    F810 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to provide adaptive eating equipment (specialized tools and devices designed to assist individuals with disabilities or physical limitations in eating and drinking independently. These aids help make mealtimes easier, more enjoyable, and promote independence) to one out of 26 sampled residents, Resident 10, when Resident 10 did not have a plate guard (a device that clips onto a plate to prevent food from accidentally sliding off) and a two handled cup with a lid during his meals. This failure had the potential to cause dehydration, malnutrition and increased dependency on staff for feeding for Resident 10.
  12. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to follow guidelines for infection control practices and provide safe, and sanitary environment for two of 26 sampled residents, Resident 74 and Resident 40 when: 1. Resident 74's Gastrostomy Tube's (GT, tube inserted into the stomach to deliver nutrition, and medications. GT has 2 ports called feeding port and a balloon port which is not used for feeding or medications. These ports are covered with red caps) red cap fell on the floor, and Licensed Nurse 1 (LN 1) picked up the red cap and connected it back to one of the GT's ports; and 2. Certified Nursing Assistant (CNA 5) touched the inside of Resident 40's nosey cup (NC, designed with a nose cutout to encourage correct head position) with her bare hands. These failures had the potential to result in infections for vulnerable residents.
  13. D
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    F919 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure call lights were placed within easy reach of residents for one of 26 sampled residents (Resident 34). This failure had the risk potential for the residents to be unable to call for staff assistance with their daily care needs.
  14. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 5, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to promote safety measures for one of 26 sampled residents (Resident 82) when Resident 82's order for the use of a wanderguard (a device that activates sensors on doors to alarm, alerting staff to intervene when wandering residents attempt to elope) was not followed. This failure increased Resident 82's risk for elopement.
December 4, 2024Complaint inspection · 3 citations
  1. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 13, 2024
    Inspectors wroteThe facility failed to follow their medication administration policy and procedure (P&P) for one out of three sampled residents (Resident 1) when Licensed Nurse (LN) A documented that LN A had administered medication to Resident 1 when another nurse administered the medication on LN A ' s behalf. This failure resulted in inaccurate documentation and could cause confusion.
  2. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 13, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure medication was stored safely for one out of three sampled residents (Resident 1) when Resident 1 stored medication in an unlocked drawer of the bedside table. This failure had the potential for unauthorized persons to have access to medication that was not prescribed to them.
  3. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 13, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain a sanitary environment for one out of three sampled residents (Resident 1) when the floor was sticky through out the room. This had the potential to spread infection.
November 26, 2024Complaint inspection · 3 citations
  1. E
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 13, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure medications were administered per physician ' s orders when three of four sampled residents (Resident 2, 3, and 4) did not receive their morning medications in a timely manner as per professional standards. These failures resulted in the delay of prescribed medications being administered and the potential for negative outcomes that could affect residents ' health and well-being.
  2. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 13, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide an incentive spirometer (IS, a handheld device that helps patients improve lung function by teaching them to breathe in slowly and deeply) to meet the needs for one of four sampled residents (Resident 2). This failure had the potential to adversely affect the health and well-being of Resident 2.
  3. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 13, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure medications were stored and labeled in accordance with currently accepted professional standards when: 1. A discontinued medication was not removed and discarded from an active medication drawer in Medication Cart B2 (MC B2, a movable piece of equipment used to store, transport, and dispense medicines). 2. MC B2 was not locked and left unattended. 3. Physician ' s instructions on the Medication Administration Record (MAR) for Pradaxa (a medication used to prevent blood from clotting) and the pharmacy label instructions for Pradaxa did not match. These failures had the potential for medication errors and drug misuse.
November 1, 2024Complaint inspection · 1 citation
  1. D
    Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
    F800 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 15, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure one of two residents (Resident 1) was provided with a nourishing meal to meet his daily nutritional need when Resident 1 did not receive a meal for. This deficient practice resulted in Resident 1 being hungry throughout the night.
December 28, 2023Complaint inspection · 1 citation
  1. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 9, 2024
    Inspectors wroteBased on observation, interview and record review the facility failed to ensure one out of three sampled residents (Resident 1), received medication and blood sugar monitoring (checking the level of sugar in the blood for diabetics) at the correct time as ordered by the physician when: 1. Famotidine (medication to decrease stomach acid) was not administered to Resident 1 at 6:00 am for 6 out of 15 days in December 2023 (12/1, 12/7, 12/8, 12/9, 12/13, 12/14.) This failure caused Resident 1 to experience burning in his stomach and made it hard for Resident 1 to eat his meals. 2. Blood sugar monitoring was ordered by the physician 4 times a day for Resident 1 and the facility was monitoring Resident 1 ' s blood sugar 3 times a day. This failure had the potential for Resident 1 to have untreated high or low blood sugar levels.
October 7, 2022Standard inspection · 9 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 7, 2022
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure safe and sanitary food preparation and storage practices in the kitchen when: 1. The preparation sink next to the stove (Cook prep sink) did not have an air gap (an air gap refers to a fixture that provides back-flow prevention. When installed and maintained properly, the air gap works to prevent drain water from backing up into the sink and possibly contaminating the area used for washing food. An air gap is a way to make certain wastewater and contaminants never re-enter the clean water supply), which had the potential for backflow from the drain to contaminate the sink. This had the potential to cause foodborne illness, (stomach illness acquired from ingesting contaminated food). 2. The ice machine was not kept in sanitary condition with brownish discoloration when checking with a white paper tower. [...]
  2. E
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    F585 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 7, 2022
    Inspectors wroteBased on observation and interview, the facility failed to make it known to five out of six sampled residents how a grievance was formally filed. This had the potential to prevent residents making their grievances known, particularly those who wished to do so anonymously.
  3. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 7, 2022
    Inspectors wroteBased on interview and record review, the facility failed to provide supervision adequate to meet the increasing needs of one resident out of a sample of eight (Resident 42), when they failed to proactively intervene to prevent him from wandering into other residents' rooms and touching them/their belongings, and from witnessing his aggression toward staff. This failure resulted in residents feeling unsafe and had the potential to result in injuries and other negative outcomes for Resident 42 and other residents.
  4. E
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 7, 2022
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure training to staff who provided residents with supervision during cigarette, smoking breaks when two out of three staff members were not able to state where to find fire safety equipment (fire extinguisher, fire blanket) at the designated resident smoking area. This failure had the potential to cause physical and psychosocial harm to residents in the event of a fire.
  5. E
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    F802 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 7, 2022
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure that dietary staff had appropriate competencies to carry out the functions of food and nutrition services when two Dietary Aides (DA A and DA B) were unable to follow Quat container test strip paper's length of time instruction to check the concentration of the quaternary sanitizer (Quat, a solution used to sanitize kitchen work surfaces). This failure had the potential to cause foodborne illness (stomach illness acquired from ingesting contaminated food) to all residents, in a medically compromised population of 83 out of 85 residents who received foods from the kitchen.
  6. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 7, 2022
    Inspectors wroteBased on observation, interview, and record review, the facility failed to protect residents from loss of personal property when more than 30 pieces of unlabeled resident clothing items had been observed hanging in a covered clothing rack and staff were unaware of facility expectations with regards to who was responsible for the inventory and labeling of residents' personal clothing. This failure resulted in the loss of resident personal property.
  7. D
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 7, 2022
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide effective pain management for one out of two residents (Resident 228) when staff failed to notify the facility's General Internal Medicine ([NAME]) of Resident 228's consistent use of as needed (PRN) pain medication. This failure caused a delay in effective pain management and psychosocial harm.
  8. D
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    F727 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 7, 2022
    Inspectors wroteBased on interview and record review, the facility failed to provide a Registered Nurse (RN) for eight consecutive hours a day, seven days a week. This failure had the potential for RN assessment skills and supervision not to be provided daily to residents and staff.
  9. D
    Dispose of garbage and refuse properly.
    F814 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 7, 2022
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure (1 of 3) of the garbage dumpster lids were closed properly. This failure to ensure the garbage was contained properly had the potential to attract pests and rodents.
March 8, 2019Standard inspection · 10 citations
  1. E
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 22, 2019
    Inspectors wroteBased on observation, interview and record review, the facility failed to accurately complete Minimum Data Set (MDS- an assessment tool for a residents cognitive and physical abilities) Assessments for two of 12 sampled residents (Residents 12 and 41) when: 1. Resident 12's hearing function was not coded accurately on the MDS assessment. 2. Resident 41's use of the urinary catheter (a tube placed in the body to drain and collect urine from the bladder) was not coded accurately on the MDS assessment. These failures placed Resident 12 and 41 at risk of not receiving an individualized plan of care based on the residents' specific needs.
  2. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 22, 2019
    Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain professional standards for food service safety, sanitary conditions, and the prevention of foodborne illness when: 1. RN 1 handled and distributed resident meal trays prior to performing hand hygiene and after touching her hair. 2. [NAME] 1's apron strings touched the floor and were tied by [NAME] 1 after being donned and prior to plating food. 3. Wet brushes used to spread butter were placed in a drawer without being thoroughly dried. This failure had the potential for unsanitary conditions that could lead to contamination and foodborne illness.
  3. E
    Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    F813 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 22, 2019
    Inspectors wroteBased on staff interview and administrative document review, the facility failed to have a policy and procedure regarding the handling and storage of foods brought to residents by family and visitors from outside the facility to ensure safe and sanitary storage, handling and consumption. This failure has the potential to limit the resident rights to have food brought in by the family and visitors and stored by the facility for later consumption.
  4. E
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 22, 2019
    Inspectors wroteBased on interview and record review, the facility failed to provide a complete and accurate record when the POLST (Physician Orders for Life-Sustaining Treatment) form (describes patient wishes on end-of-life care), was unsigned by a physician for one of five residents (Resident 67). This failure had the potential for Resident 67's wishes not to be honored in the event of an emergency.
  5. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 22, 2019
    Inspectors wroteBased on observation, interview and record review, the facility failed to maintain an infection prevention control program for 4 of 42 sampled residents (Resident 64, Resident 480, Resident 66 and Resident 41) when: 1. Resident 64, Resident 480 and Resident 66's oxygen cannula's (device with tubing to deliver oxygen) were left uncovered and exposed. 2. Certified nursing assistant (CNA 1) and the license vocational/treatment nurse (LVN/Tx Nurse) performed resident care on Resident 41 with soiled gloves and without performing hand hygiene. These failures placed the residents' health and safety at risk for cross contamination and spread of infection.
  6. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 22, 2019
    Inspectors wroteBased on observation, interview, and record review, the facility failed to promote a dignified dining experience for one of five sampled residents (Resident 67) when Certified Nursing Assistant (CNA) 2 wore gloves while feeding Resident 67. This failure had the potential to diminish Resident 67's self-worth.
  7. D
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    F655 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 22, 2019
    Inspectors wroteBased on interview and record review the facility failed to develop a Person-Centered baseline care plan within 48 hours of a resident's admission to meet the resident's immediate needs for one of 12 sampled residents (Resident 41) when baseline care plans were not developed on the use of Indwelling Urinary Catheter (a sterile tube inserted into the bladder to drain urine), and Fall risk. These failures placed Resident 41's health at risk when resident's needs were not care planned to meet her immediate needs.
  8. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 22, 2019
    Inspectors wroteBased on interview and record review, the facility failed to develop and implement an activity person-centered comprehensive care plan for one of two sampled residents (Resident 19) to meet Resident 19's activity preferences and goals identified in the resident's comprehensive assessment. This failure had the potential to result in not meeting Resident 19's activity preferences.
  9. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 22, 2019
    Inspectors wroteBased on interview and record review, the facility failed to develop a comprehensive care plan within seven days from the completion of the comprehensive assessment for one of two sampled residents (Resident 40) when the comprehensive care plan for Resident 40's indwelling urinary catheter (tubing inserted into the bladder) was not completed in a timely manner. This failure placed the resident's health and safety needs at risk of being unmet.
  10. D
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 22, 2019
    Inspectors wroteBased on observation, interview and record review, the facility failed to develop a resident centered activities program for one of two sampled residents (Resident 19) when she was not offered activities of choice and preference to promote pleasure, creativity and self fulfillment. This failure resulted in Resident 19's preferences in activities to go unmet.

Fire safety inspections

52 fire safety citations on file: 27 on May 23, 2025, 14 on October 7, 2022, 11 on March 8, 2019.

Every fire safety citation52 citations
  1. F
    Develop and maintain an Emergency Preparedness Program (EP).
    E 4 · May 23, 2025 · Corrected (the home has a date of correction)
  2. F
    Develop Emergency Preparedness policies and procedures.
    E 13 · May 23, 2025 · Corrected (the home has a date of correction)
  3. F
    Establish procedures for tracking staff and patients during an emergency.
    E 18 · May 23, 2025 · Corrected (the home has a date of correction)
  4. F
    Establish policies and procedures for sheltering.
    E 22 · May 23, 2025 · Corrected (the home has a date of correction)
  5. F
    Establish policies and procedures for medical documentation.
    E 23 · May 23, 2025 · Corrected (the home has a date of correction)
  6. F
    Establish policies and procedures for volunteers.
    E 24 · May 23, 2025 · Corrected (the home has a date of correction)
  7. F
    Establish roles under a Waiver declared by secretary.
    E 26 · May 23, 2025 · Corrected (the home has a date of correction)
  8. F
    Develop a communication plan.
    E 29 · May 23, 2025 · Corrected (the home has a date of correction)
  9. F
    Provide primary/alternate means for communication.
    E 32 · May 23, 2025 · Corrected (the home has a date of correction)
  10. F
    Establish emergency prep training and testing.
    E 36 · May 23, 2025 · Corrected (the home has a date of correction)
  11. F
    Establish staff and initial training requirements.
    E 37 · May 23, 2025 · Corrected (the home has a date of correction)
  12. F
    Conduct testing and exercise requirements.
    E 39 · May 23, 2025 · Corrected (the home has a date of correction)
  13. F
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · May 23, 2025 · Corrected (the home has a date of correction)
  14. F
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · May 23, 2025 · Corrected (the home has a date of correction)
  15. F
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · May 23, 2025 · Corrected (the home has a date of correction)
  16. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · May 23, 2025 · Corrected (the home has a date of correction)
  17. E
    Install corridor and hallway doors that block smoke.
    K 363 · May 23, 2025 · Corrected (the home has a date of correction)
  18. D
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · May 23, 2025 · Corrected (the home has a date of correction)
  19. D
    Provide properly protected cooking facilities.
    K 324 · May 23, 2025 · Corrected (the home has a date of correction)
  20. D
    Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
    K 342 · May 23, 2025 · Corrected (the home has a date of correction)
  21. D
    Meet requirements for the use of electrical equipment.
    K 919 · May 23, 2025 · Corrected (the home has a date of correction)
  22. D
    Ensure proper usage of power strips and extension cords.
    K 920 · May 23, 2025 · Corrected (the home has a date of correction)
  23. C
    Address subsistence needs for staff and patients.
    E 15 · May 23, 2025 · Corrected (the home has a date of correction)
  24. C
    List the names and contact information of those in the facility.
    E 30 · May 23, 2025 · Corrected (the home has a date of correction)
  25. C
    Provide emergency officials' contact information.
    E 31 · May 23, 2025 · Corrected (the home has a date of correction)
  26. C
    Have properly located and lighted "Exit" signs.
    K 293 · May 23, 2025 · Corrected (the home has a date of correction)
  27. C
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · May 23, 2025 · Corrected (the home has a date of correction)
  28. F
    Install corridor and hallway doors that block smoke.
    K 363 · October 7, 2022 · Corrected (the home has a date of correction)
  29. E
    Use approved construction type or materials.
    K 161 · October 7, 2022 · Corrected (the home has a date of correction)
  30. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · October 7, 2022 · Corrected (the home has a date of correction)
  31. E
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · October 7, 2022 · Corrected (the home has a date of correction)
  32. E
    Meet requirements for the use of electrical equipment.
    K 919 · October 7, 2022 · Corrected (the home has a date of correction)
  33. E
    Ensure proper usage of power strips and extension cords.
    K 920 · October 7, 2022 · Corrected (the home has a date of correction)
  34. D
    Conduct risk assessment and an All-Hazards approach.
    E 6 · October 7, 2022 · Corrected (the home has a date of correction)
  35. D
    List the names and contact information of those in the facility.
    E 30 · October 7, 2022 · Corrected (the home has a date of correction)
  36. D
    Provide emergency officials' contact information.
    E 31 · October 7, 2022 · Corrected (the home has a date of correction)
  37. D
    Conduct testing and exercise requirements.
    E 39 · October 7, 2022 · Corrected (the home has a date of correction)
  38. D
    Have properly located and lighted "Exit" signs.
    K 293 · October 7, 2022 · Corrected (the home has a date of correction)
  39. D
    Install a fire alarm system that can be heard throughout the facility.
    K 341 · October 7, 2022 · Corrected (the home has a date of correction)
  40. D
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · October 7, 2022 · Corrected (the home has a date of correction)
  41. D
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · October 7, 2022 · Corrected (the home has a date of correction)
  42. F
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · March 8, 2019 · Corrected (the home has a date of correction)
  43. E
    Properly provide smoke detection systems in areas open to corridors.
    K 347 · March 8, 2019 · Corrected (the home has a date of correction)
  44. E
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · March 8, 2019 · Corrected (the home has a date of correction)
  45. D
    Conduct risk assessment and an All-Hazards approach.
    E 6 · March 8, 2019 · Corrected (the home has a date of correction)
  46. D
    Use approved construction type or materials.
    K 161 · March 8, 2019 · Corrected (the home has a date of correction)
  47. D
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · March 8, 2019 · Corrected (the home has a date of correction)
  48. D
    Install a fire alarm system that can be heard throughout the facility.
    K 341 · March 8, 2019 · Corrected (the home has a date of correction)
  49. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · March 8, 2019 · Corrected (the home has a date of correction)
  50. D
    Install corridor and hallway doors that block smoke.
    K 363 · March 8, 2019 · Corrected (the home has a date of correction)
  51. D
    Have properly installed electrical wiring and gas equipment.
    K 511 · March 8, 2019 · Corrected (the home has a date of correction)
  52. D
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · March 8, 2019 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeCaliforniaUnited States
All nursing staff (RN, LPN and aides)3.704.523.86
Registered nurses0.260.670.69
All nursing staff on weekends3.024.093.42
Nurse aides2.30
Licensed practical nurses1.14
Nursing staff turnover (share who left in a year)46.5%36.7%45.8%
Registered nurse turnover42.9%38.1%42.9%
Administrators who left0

CMS expects 3.67 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.98 on weekdays and 3.02 on weekends, 24% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 19.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.84 in April to June 2025 to 3.70 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.700.263.983.02 19.4%0 of 9096
Oct to Dec 20253.730.263.943.21 7.2%1 of 9293
Jul to Sep 20253.690.253.813.41 5.5%0 of 9295
Apr to Jun 20253.840.274.033.37 5.3%0 of 9194
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
California, Jan to Mar 20264.360.594.523.972.3%0.5% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Trains nurse aides: this home runs a state-approved CNA program for its own hires (state list: CDPH Facility Based Nurse Assistant Training Programs, as of February 13, 2026). A nursing home cannot charge aides it employs, or has offered a job, for state-approved training (42 CFR 483.152(c)). See Crystal Ridge Care Center CNA training on CareerFunded, our sister site for career training.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for California

JobMedianMiddle halfEmployed
California, all employers
CNAs (nursing assistants)$22.90$22.04 to $26.35110,060
LPNs and LVNs$38.34$35.98 to $45.0682,850
Registered nurses$67.44$58.87 to $83.25338,940
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

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For Crystal Ridge Care Center. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

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Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeCaliforniaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
5.410.313.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.30.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
3.91.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
0.61.63.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.91.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
5.79.814.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
1.84.34.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
10.312.015.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
23.122.923.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
15.811.212.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.92.31.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.11.61.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Crystal Ridge Care Center's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (52.5% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

52.5% this home

No different from the national rate

US median of homes 51.5% · California: 301 better, 190 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 211 eligible stays.

Potentially preventable readmissions

11.2% this home

No different from the national rate

US median of homes 10.7% · California: 10 better, 22 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 210 eligible stays.

Infections that led to a hospital stay

6.4% this home

No different from the national rate

US median of homes 7.1% · California: 8 better, 48 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 143 eligible stays.

Self-care and mobility at discharge

75.9% this home

Median of homes: California59.2% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 87 residents counted.

Falls with major injury

1.4% this home

Median of homes: California0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 147 residents counted.

New or worsened pressure ulcers

2.8% this home

Median of homes: California0.6% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 147 residents counted.

Medication list given at discharge

90.4% this home

Median of homes: California96.2% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 73 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: EDELWEISS HOLDINGS, LLC. CMS links this home to PACS Group, a group of 275 nursing homes averaging 2.9 stars overall.

NameRoleTypeShareSince
Wolf, SalinaContracted managing employeeIndividual01/01/2024
Andrus, RomanW-2 managing employeeIndividual08/21/2023
Apt, FrederickCorporate officerIndividual01/01/2024
Hancock, MarkCorporate officerIndividual01/01/2024
Jergensen, JoshuaCorporate officerIndividual01/01/2024
Mitchell, JohnCorporate officerIndividual01/01/2024

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 11 problems in this area, most recently on April 3, 2026: "Provide enough food/fluids to maintain a resident's health."
  2. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 8 problems in this area, most recently on May 23, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 8 problems in this area, most recently on May 23, 2025: "Assess the resident when there is a significant change in condition"
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 7 problems in this area, most recently on July 16, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.02 hours per resident per day, below the California average of 4.09.

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Assisted living in California

California contacts for a concern about a nursing home

These are the official offices in California. NursingHomeClear cannot take or act on complaints.

Common questions

What is Crystal Ridge Care Center's Medicare star rating?
CMS rates Crystal Ridge Care Center 4 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Crystal Ridge Care Center get at its last inspection?
13 health deficiencies at the standard inspection on May 23, 2025. The California average is 15.6.
Has Crystal Ridge Care Center been fined?
CMS lists no fines in the last three years.
Does Crystal Ridge Care Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Crystal Ridge Care Center?
CMS lists 6 owners and managers, and links the home to PACS Group. Legal business name: EDELWEISS HOLDINGS, LLC.

Sources

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