Good Samaritan - Loveland Village
2101 S Garfield Ave, Loveland, CO 80537 · Larimer County · (970) 669-3100
104 certified beds, about 100 residents a day · Non profit - Corporation · Medicare and Medicaid since 1976
CMS Care Compare ratings, data as of September 1, 2026 · CCN 065139 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 29, 2026, inspectors cited 6 health deficiencies (the Colorado average is 8.7, the national average 9.2).
Of 16 health citations since February 2023, 5 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 4 fines totaling $51,424 in the last three years; the largest was $15,935, and the latest is dated January 29, 2026.
Nurses and nurse aides worked 3.39 hours per resident per day, against 3.72 across Colorado and 3.86 nationally. Registered nurses accounted for 1.09 of those hours.
35.2% of nursing staff left within the year CMS measured (Colorado average 47.1%).
CMS links it to Good Samaritan Society, an affiliated group of 92 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.
April 2, 2026Complaint inspection · 4 citations
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on record review and interviews, the facility failed to notify the resident's representative about a change in condition. Specifically, the facility failed to ensure staff reported a change in condition to the resident representative for Resident #1.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record review and interviews, the facility failed to notify the resident's provider about a change in condition. Specifically, the facility failed to ensure staff reported a change in condition to the resident's provider for Resident #1.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on record review and interviews, the facility failed to protect one (#3) of three residents reviewed for abuse out of eight sample residents. Specifically, the facility failed to ensure Resident #3 was kept free from physical abuse from Resident #2.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on record review and interviews, the facility failed to report alleged violations of potential abuse to the State Survey and Certification Agency in accordance with state law for one (#1) of three residents reviewed for neglect out of eight sample residents. Specifically, facility staff failed to report an allegation of injury of an unknown origin to the facility's abuse coordinator and the State Agency.
January 29, 2026Standard inspection · 6 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review and interviews, the facility failed to ensure one (#108) of eight residents reviewed for accidents out of 35 sample residents remained free from accidents. Specifically, the facility failed to ensure staff consistently implemented fall interventions for Resident #108, which resulted in a fall with major injury. Resident #108 was admitted to the facility on [DATE] with diagnoses of severe obesity, pain in the right knee, muscle weakness, and a right lower extremity hematoma (a solid swelling of clotted blood within the tissue) sustained prior to admission to the facility due to a fall at home from rolling out of bed while asleep. Resident #108 had moderate cognitive impairments, per staff interview, and was at risk for falls related to obesity, right lower extremity hematoma and muscle weakness. [...]
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on record review and interviews, the facility failed to prevent abuse for one (#44) of three residents reviewed for abuse out of three sample residents. Specifically, the facility failed to protect Resident #44 from mental abuse involving certified nurse aide (CNA) #4, CNA #5 and CNA #1.
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observations, record review and interviews, the facility failed to ensure the self-administration of medications was clinically appropriate for three (#1, #4 and #110) of 10 residents out of 35 sample residents. Specifically, the facility failed to: -Ensure an assessment was conducted to determine whether the self-administration of inhaler medications was clinically appropriate for Resident #1 and Resident #110; and, -Ensure an assessment was conducted to determine whether the self-administration of nasal sprays was clinically appropriate for Resident #4.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and interviews, the facility failed to provide a safe, clean, sanitary and comfortable environment on the 700 unit. Specifically, the facility failed to ensure the common area at the end of the 700 hallway was available to residents for activities.
- D Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on record review and interviews, the facility failed to complete a performance review of every nurse aide at least once every 12 months and provide regular in-service education based on the outcome of these reviews for two of three certified nurse aides (CNA) reviewed. Specifically, the facility did not complete a performance review for CNA #1 and CNA #2.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, record review and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of disease on one of four units. Specifically, the facility failed to ensure enhanced barrier precautions (EBP) were followed during wound care for Resident #10.
February 26, 2025Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, record review and interviews, the facility failed to ensure residents received adequate supervision to prevent accidents for one (#1) of three residents out of three sample residents. Resident #1, who was known to be at risk for falls, fell seven times between 12/8/24 and 2/1/25. The resident suffered a hip fracture as a result of one of the falls. The facility could not determine which fall resulted in the hip fracture. Resident #1 had one fall because his bed moved and six falls were because he attempted to self-transfer in or out of bed. Most of his falls were before or after meals and the resident was often incontinent at the time. According to staff, Resident #1 was very routine and would want to go to meals early, return to his room, use the urinal on the edge of his bed and lay down. He would self propel in his wheelchair to and from the dining room. [...]
October 22, 2024Complaint inspection · 1 citation
- J Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on record review and interviews, the facility failed to prevent two of six sample residents (#2 and #3) from sexual abuse by certified nurse aide (CNA) #1. Record review and interviews revealed Resident #2, cognitively impaired and physically dependent, was sexually abused by CNA #1 on 7/27/24. The CNA was suspended immediately and terminated on 8/13/24. Resident #3, cognitively intact but visually impaired, reported on 10/11/24, that she, too, was sexually abused by CNA #1 before his suspension.
May 7, 2024Standard inspection, Complaint inspection · 2 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review and interviews, the facility failed to ensure one (#58) of six residents reviewed for accidents out of 39 sample residents remained free from accidents. Resident #58, who was known to be a fall risk and had care planned fall interventions in place, sustained a fall on 4/20/24 which resulted in a fracture of her left femur (upper leg). During the facility's investigation of the fall, it was discovered the floor alarm, which was care planned as an effective fall intervention for the resident, had been in the off position at the time of the resident's fall and did not sound, therefore staff had not been alerted to the resident's movements in her room. Staff was aware that in order to reset the alarm after it had been triggered, it was necessary to reset the alarm by switching it to the off position and returning it to the on position. [...]
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, record review and interviews, the facility failed to ensure the medication error rate was not five percent (%) or greater. Specifically, the facility's medication error rate was 7.7% or two errors out of 26 opportunities for error.
February 7, 2023Standard inspection · 2 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteIII. Resident #47 A. Professional reference Reference for safe use of the sit to stand the resident must be able to stand on his feet to ensure proper placement of the sit to stand seat halves. https://safetyucsf.edu/sites/g/files/tkssra256/f/Arjo%20Sara%20Stedy%20Instructions%20for%20Use.pdf accessed 2/6/23 read in pertinent part, the sit to stand lift is intended to transfer a resident to and from a chair, a wheelchair, a bed and a toilet. Instructions for safe use of a sit to stand are -Position resident near the sit to stand; -Ask the resident to stand up; -Pivot the two seat halves on the sit to stand upward; -Ask the resident to sit down back down on the chair while holding the sit to stand crossbar. B. Resident status Resident #47, age [AGE], was admitted on [DATE]. [...]
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on record review, observations and interviews, the facility failed to ensure drugs and biologicals were labeled and stored in accordance with accepted professional standards, for two of three medication storage rooms. Specifically, the facility failed to discard expired medications.
Fire safety inspections
11 fire safety citations on file: 5 on January 29, 2026, 3 on May 7, 2024, 3 on February 7, 2023.
Every fire safety citation11 citations
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Provide properly protected cooking facilities.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Install corridor and hallway doors that block smoke.
- E Meet requirements for the installation and maintenance of electrical systems.
- F Meet requirements for sections of health care facilities separated by fire resistive construction.
- F Have properly installed electrical wiring and gas equipment.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Provide properly protected cooking facilities.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| January 29, 2026 | Fine | $15,935 |
| February 26, 2025 | Fine | $13,059 |
| October 22, 2024 | Fine | $15,642 |
| May 7, 2024 | Fine | $6,788 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Colorado | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.39 | 3.72 | 3.86 |
| Registered nurses | 1.09 | 0.82 | 0.69 |
| All nursing staff on weekends | 2.96 | 3.29 | 3.42 |
| Nurse aides | 1.79 | ||
| Licensed practical nurses | 0.51 | ||
| Nursing staff turnover (share who left in a year) | 35.2% | 47.1% | 45.8% |
| Registered nurse turnover | 34.8% | 44.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.83 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.56 on weekdays and 2.96 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.35 in April to June 2025 to 3.39 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.39 | 1.09 | 3.56 | 2.96 | 0.4% | 0 of 90 | 100 |
| Oct to Dec 2025 | 3.35 | 1.03 | 3.52 | 2.95 | 1.8% | 0 of 92 | 101 |
| Jul to Sep 2025 | 3.31 | 1.01 | 3.44 | 2.97 | 2.9% | 0 of 92 | 100 |
| Apr to Jun 2025 | 3.35 | 0.96 | 3.45 | 3.09 | 1.1% | 0 of 91 | 97 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Colorado, Jan to Mar 2026 | 3.59 | 0.76 | 3.75 | 3.18 | 5.9% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Colorado | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 12.9 | 13.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.8 | 0.6 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.4 | 1.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.9 | 3.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.6 | 1.6 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 18.1 | 13.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.9 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 15.9 | 20.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 19.4 | 20.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 5.2 | 12.1 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 1.4 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 1.7 | 1.8 |
Owners and operators
Legal business name: THE EVANGELICAL LUTHERAN GOOD SAMARITAN SOCIETY. CMS links this home to Good Samaritan Society, a group of 92 nursing homes averaging 3.1 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Sanford | 5% or greater direct ownership interest | Organization | 01/01/2019 | |
| The Evangelical Lutheran Good Samaritan Society | 5% or greater indirect ownership interest | Organization | 100% | 01/01/2019 |
| Brown, George | Corporate director | Individual | 01/01/2025 | |
| Dykhouse, Dana | Corporate director | Individual | 05/30/2024 | |
| Engbrecht, Wesley | Corporate director | Individual | 05/30/2024 | |
| Gassen, William | Corporate director | Individual | 05/30/2024 | |
| Gulsvig, Neil | Corporate director | Individual | 05/30/2024 | |
| Herseth Sandlin, Stephanie | Corporate director | Individual | 05/30/2024 | |
| Lundeen, Mark | Corporate director | Individual | 05/30/2024 | |
| McCausland, Maureen | Corporate director | Individual | 01/01/2025 | |
| Molbert, Lauris | Corporate director | Individual | 05/30/2024 | |
| North, Andrew | Corporate director | Individual | 05/30/2024 | |
| Schieffer, Kevin | Corporate director | Individual | 01/01/2025 | |
| Shulkin, David | Corporate director | Individual | 05/30/2024 | |
| Teiken, Brent | Corporate director | Individual | 05/30/2024 | |
| Ventling-Herrmann, Marnie | Corporate director | Individual | 05/30/2024 | |
| Wenzel, Thomas | Corporate director | Individual | 01/01/2025 | |
| Fluit, Joel | Corporate officer | Individual | 10/01/2022 | |
| Gassen, William | Corporate officer | Individual | 05/30/2024 | |
| Middleton, Aimee | Corporate officer | Individual | 01/27/2022 | |
| Olson, Nicholas | Corporate officer | Individual | 04/08/2024 | |
| Schema, Nathan | Corporate officer | Individual | 01/01/2022 | |
| Freitas, Diego | Operational/managerial control | Individual | 05/28/2021 | |
| Lehto, Tammi | Operational/managerial control | Individual | 10/23/2022 | |
| Morrison, Tony | Operational/managerial control | Individual | 01/01/2019 | |
| Sandgren, Deeandra | Operational/managerial control | Individual | 07/16/2023 | |
| Dtn Staffing Inc | Adp of the SNF | Organization | 08/02/2024 | |
| Focusone Solutions | Adp of the SNF | Organization | 03/04/2024 | |
| Grape Tree Medical Staffing LLC | Adp of the SNF | Organization | 04/13/2018 | |
| Omnicare LLC | Adp of the SNF | Organization | 01/01/2025 | |
| Sanford | Adp of the SNF | Organization | 01/01/2019 | |
| The Evangelical Lutheran Good Samaritan Society | Adp of the SNF | Organization | 01/01/2019 | |
| Brown, George | Adp of the SNF | Individual | 01/01/2025 | |
| Dykhouse, Dana | Adp of the SNF | Individual | 05/30/2024 | |
| Engbrecht, Wesley | Adp of the SNF | Individual | 05/30/2024 | |
| Fluit, Joel | Adp of the SNF | Individual | 10/01/2022 | |
| Freitas, Diego | Adp of the SNF | Individual | 05/28/2021 | |
| Gassen, William | Adp of the SNF | Individual | 05/30/2024 | |
| Gulsvig, Neil | Adp of the SNF | Individual | 05/30/2024 | |
| Herseth Sandlin, Stephanie | Adp of the SNF | Individual | 05/30/2024 | |
| Lehto, Tammi | Adp of the SNF | Individual | 10/23/2022 | |
| Lundeen, Mark | Adp of the SNF | Individual | 05/30/2024 | |
| McCausland, Maureen | Adp of the SNF | Individual | 01/01/2025 | |
| Middleton, Aimee | Adp of the SNF | Individual | 01/27/2022 | |
| Molbert, Lauris | Adp of the SNF | Individual | 05/30/2024 | |
| Morrison, Tony | Adp of the SNF | Individual | 01/01/2019 | |
| North, Andrew | Adp of the SNF | Individual | 05/30/2024 | |
| Olson, Nicholas | Adp of the SNF | Individual | 04/08/2024 | |
| Sandgren, Deeandra | Adp of the SNF | Individual | 07/16/2023 | |
| Schema, Nathan | Adp of the SNF | Individual | 01/01/2022 | |
| Schieffer, Kevin | Adp of the SNF | Individual | 01/01/2025 | |
| Shulkin, David | Adp of the SNF | Individual | 05/30/2024 | |
| Teiken, Brent | Adp of the SNF | Individual | 05/30/2024 | |
| Ventling-Herrmann, Marnie | Adp of the SNF | Individual | 05/30/2024 | |
| Wenzel, Thomas | Adp of the SNF | Individual | 01/01/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on April 2, 2026: "Ensure that residents are fully informed and understand their health status, care and treatments."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on January 29, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on April 2, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on May 7, 2024: "Ensure medication error rates are not 5 percent or greater."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.96 hours per resident per day, below the Colorado average of 3.29.
Other nursing homes nearby
- Green House Homes at Mirasol, the Loveland, 1.5 mi · 5 of 5 stars · 16 citations
- Riverbend Health and Rehabilitation Center Loveland, 2.1 mi · 2 of 5 stars · 18 citations
- North Shore Health & Rehab Facility Loveland, 3.7 mi · 4 of 5 stars · 19 citations
- Berthoud Care and Rehabilitation Berthoud, 4.3 mi · 4 of 5 stars · 16 citations
- Good Samaritan Society -- Fort Collins Village Fort Collins, 8.6 mi · 4 of 5 stars · 9 citations
- Lemay Avenue Health and Rehab LLC Fort Collins, 10.4 mi · 4 of 5 stars · 11 citations
- Columbine Commons Health and Rehab LLC Windsor, 10.9 mi · 5 of 5 stars · 7 citations
- Life Care Center of Longmont Longmont, 11.7 mi · 3 of 5 stars · 29 citations
Colorado contacts for a concern about a nursing home
These are the official offices in Colorado. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Colorado Department of Public Health and Environment, Health Facilities and Emergency Medical Services Division, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Colorado State Long-Term Care Ombudsman Program, 303-862-3524. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Find and compare facilities, where Colorado publishes its own records on licensed homes.
Common questions
- What is Good Samaritan - Loveland Village's Medicare star rating?
- CMS rates Good Samaritan - Loveland Village 3 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Good Samaritan - Loveland Village get at its last inspection?
- 6 health deficiencies at the standard inspection on January 29, 2026. The Colorado average is 8.7.
- Has Good Samaritan - Loveland Village been fined?
- Yes. CMS lists 4 fines totaling $51,424 in the last three years.
- Does Good Samaritan - Loveland Village accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Good Samaritan - Loveland Village?
- CMS lists 55 owners and managers, and links the home to Good Samaritan Society. Legal business name: THE EVANGELICAL LUTHERAN GOOD SAMARITAN SOCIETY.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.