Home / North Carolina / Greensboro
801 Greenhaven Drive, Greensboro, NC 27406 · Guilford County · (336) 292-8371
120 certified beds, about 102 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1974
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345132 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on July 8, 2025, inspectors cited 9 health deficiencies (the North Carolina average is 4.7, the national average 9.2).
Of 34 health citations since January 2023, 4 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $123,126 in the last three years; the largest was $123,126, and the latest is dated July 8, 2025.
Nurses and nurse aides worked 3.50 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.64 of those hours.
62.6% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
CMS links it to Principle Long Term Care, an affiliated group of 40 nursing homes.
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 34 health citations on file.
Inspectors wroteBased on observations, record review, and staff, physician, family and law enforcement interviews, the facility failed to supervise a severely cognitively impaired resident from exiting the facility without supervision. On 08/05/25 at approximately 8:30 pm Resident #1 followed Dietary Aide #1 out of the employee exit door and exited the facility. Resident #1 did have a wanderguard bracelet (component of a wander management system) on his left ankle; however, the door Resident #1 exited did not have a transmitter sensor and the magnetic lock was released when Dietary Aide #1 entered a code on the door keypad. [...]
Inspectors wroteBased on record review, and staff and Nurse Practitioner (NP) interviews, the facility failed to lock the brakes on a resident's wheelchair before leaving her unattended on the facility's front patio. Nurse Aide (NA) #5 positioned Resident #102 on the front patio and then walked away from the resident without securing the wheelchair brakes. Due to the brakes not being locked, and the resident's inability to stop the wheelchair when it began to roll due to weakness in all of her extremities, Resident #102 rolled approximately 10 feet across a circle drive and then struck her head on a brick wall which resulted in two lacerations to Resident #102's forehead that required sutures to repair. In addition, the facility also failed to provide care in a safe manner when Resident #310 rolled off the bed while NA #6 was providing a bed bath. [...]
Inspectors wroteBased on interviews with staff and record reviews, the facility failed to clarify the dosage of aspirin to administer to 1 of 5 residents reviewed for unnecessary medications (Resident #66).
Inspectors wroteBased on staff interviews and record reviews, the facility failed to offer the opportunity to be vaccinated with the Pneumococcal 20-valent Conjugate Vaccine (PCV20) for 3 of 5 residents reviewed for pneumococcal immunizations (Resident #52, #74, and #66).
Inspectors wroteBased on record review, staff and resident interviews, the facility failed to act upon grievances that were reported by the Resident Council, resolve repeat grievances, and communicate the facility's efforts to address grievances voiced during Resident Council meetings for 4 of 4 consecutive months: March 2025, April 2025, May 2025, and June 2025.
Inspectors wroteBased on record review, observations, and staff interviews, the facility failed to protect a resident's right to be free from misappropriation of a narcotic medication (oxycodone-acetaminophen) prescribed to treat pain for 1 of 1 resident reviewed for misappropriation of property (Resident #56).
Inspectors wroteBased on record review, resident and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessment in the area of vision for 1 of 1 resident reviewed for communication (Resident #57).
Inspectors wroteBased on record review and resident and staff interviews, the facility failed to provide a copy of the baseline care plan to the responsible party for 1 of 23 residents reviewed for baseline care plans (Resident #57).
Inspectors wroteBased on observation, record review, resident and staff interviews, the facility failed to arrange or coordinate podiatry care for 1 of 5 dependent residents reviewed for assistance with activities of daily living (ADL) (Resident #31).
Inspectors wroteBased on interviews with staff and record reviews, the facility failed to address discrepancies identified by the facility consultant pharmacist when a recommendation was made to clarify the dosage of aspirin ordered for 1 of 5 residents (Resident #66) reviewed for unnecessary medications.
Inspectors wroteBased on observation, record review and interviews with staff and family member, the facility failed to protect a resident's right to be free from sexual abuse (Resident #2). Resident #1 sexually abused Resident #2 while he was sleeping in his bed. The resident's family member believed the resident would have rejected a male's sexual advance, would have been angry, and was unable to protect himself. As Resident #2 was severely cognitively impaired, the reasonable person concept was applied. A reasonable person would have been traumatized by being sexually abused by a resident in their home environment making them feel angry, dehumanized, and powerless. This deficient practice affected 1 of 2 residents reviewed for abuse.
Inspectors wroteBased on record review and interviews with staff, the facility failed to follow their abuse policy in the area of protection when Nursing Assistant (NA) #3 observed a resident-to-resident sexual assault between Resident #1 and Resident #2 and left the room during the incident to find staff assistance. This deficient practice affected 1 of 2 residents reviewed for abuse (Resident #2).
Inspectors wroteBased on observations, resident and staff interviews, and record reviews, the facility failed to allow residents assessed to be safe to smoke the ability to smoke independently at any time of his/her choice. This occurred for 3 of 3 residents (Resident #47, #8, and #69) who expressed a desire to smoke at times other than the supervised smoking times designated by the facility. This practice had the potential to affect other safe smokers in the facility.
Inspectors wroteBased on record review, resident, and staff interviews the facility failed to investigate and resolve grievances for Residents #46 and #42 and maintain evidence demonstrating the result of the grievances for Residents #282, #29, #68. This was for 5 of 5 residents reviewed for grievances.
Inspectors wroteBased on staff interviews and record reviews, the facility failed to review and revise a resident's care plan when indicated for 4 of 29 sampled residents (Resident #47, Resident #8, Resident #69, and Resident #46). The care plan for Residents #47, #8 and #69 were not revised to accurately reflect the results of their Smoking Evaluation. Resident #46's plan of care was not updated when there was a change in her Advance Directive.
Inspectors wroteBased on record review and staff interview, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor interventions the committee put into place following the recertification and complaint survey dated 4/12/21 and the recertification and complaint survey dated 1/13/23. This was for one deficiency in the area of Grievances (585) which was originally cited during the recertification and complaint investigation survey conducted on 4/12/21 and recited during the current recertification and complaint investigation conducted on 3/14/24. In addition, Care Plan timing/revision (657) and Medication Storage (761) here were originally cited during the recertification and complaint investigation survey conducted on 1/13/23 and recited during the current recertification and complaint investigation conducted on 3/14/24. [...]
Inspectors wroteBased on facility policy review, record review and staff interview the facility failed to monitor antibiotic usage in the facility for 6 of 13 months reviewed (August 2023, September 2023, October 2023, November 2023, December 2023, January 2024).
Inspectors wroteBased on record review and staff interviews the facility failed to include documentation in the medical record of education regarding the benefits and potential side effects of the COVID-19 immunization for 5 of 5 residents (Resident #46, Resident #14, Resident #26, Resident #33, and Resident #54) and offer the COVID-19 vaccine for 3 of 5 residents (Resident #26, Resident # 33, and Resident #54) and maintain a resident's record of COVID-19 vaccine history for 3 of 5 residents (Resident #26, Resident #33, and Resident #54), the failures regarding education, offering the vaccine, and maintain records were found for 5 of 5 residents reviewed for infection control.
Inspectors wroteBased on record review and staff interviews, the facility failed to complete and submit an initial report within 2 hours to the state regulatory agency for an allegation of family provided sitter to resident abuse for 1 of 3 residents reviewed in facility reported incidents (Resident #68).
Inspectors wroteBased on observations, staff interviews and record review, the facility failed to apply splints for 1 of 1 resident (Resident #33) reviewed for contractures.
Inspectors wroteBased on observations and staff interviews, the facility failed to remove the expired medications from the refrigerator and expired supply kits from the medication storage room.
Inspectors wroteBased on record reviews and staff interviews, the facility failed to administer the influenza and pneumonia vaccine for residents who signed a consent form to receive influenza and pneumonia vaccines for 2 of 5 residents reviewed for infection control (Resident #33 and Resident # 54).
Inspectors wroteBased on resident and staff interviews, the facility failed to provide mail delivery to the residents on Saturdays for 9 of 9 (Resident #1, #11, #16, #283, #42, #14, #45, #47 and #50) residents in resident council.
Inspectors wroteBased on record review, resident and staff interviews the facility failed to maintain the dignity of residents by not providing assistance with Activities of Daily Living (ADLs) when requested for 2 of 5 residents (Resident #19 and Resident #11) reviewed dignity. Resident #19 indicated she waited over 1 hour for her call bell to be answered and this made her feel ignored, bad, and resulted in the resident being tearful, and Resident #11 stated it made them feel mad.
Inspectors wroteBased on observations, record review and resident and staff interviews, the facility failed to serve food that was palatable for 10 of 10 residents (Resident #9, Resident #11, Resident #13, Resident #18, Resident #19, Resident #24, Resident #34, Resident #44, Resident #59, and Resident #64) that were reviewed for food palatability. Findings Included: Resident council meeting was conducted on 1/11/23 at 11:30am. Resident #24, Resident #19, Resident # 64, and Resident #44 were in attendance and revealed that they had voiced complaints regarding cold food and food not tasting good in previous resident council meetings. The residents further revealed that their complaints had not been resolved. An observation was made of the steam table in the kitchen on 1/12/23 at 11:45am. The lunch meal was on the steam table. [...]
Inspectors wroteBased on record review, observations, resident, and staff interviews the facility failed to provide snacks to residents. Seven out of 10 Residents (Resident #74, Resident #24, Resident #19, Resident #64, Resident #59, Resident # 10, and Resident #44) who attended Resident Council meeting, stated they were not offered snacks daily. The facility failed to serve dinner meals on time, as indicated on the mealtime schedule for all residents who received food from the kitchen, observed on the 400 hall.
Inspectors wroteBased on record review, resident and staff interviews the facility failed to accurately document advanced directives throughout the medical record for 1 of 29 residents (Resident #64) reviewed for advanced directives.
Inspectors wroteBased on record reviews and staff interviews, the facility failed to report an injury of unknown origin (right femur fracture) when notified of an allegation of injury of unknown origin for 1 of 4 sampled facility reported allegations (Resident #61). The previous Administrator become aware of the injury of unknown origin while conducting an audit on 09/28/22 and realized the allegation of injury of unknown origin for Resident #61 had not been reported to the Division of Health Service Regulation as required.
Inspectors wroteBased on observation, record review and staff interviews, the facility failed to develop and implement a comprehensive care plan with measurable objectives and interventions in the areas of oxygen therapy and nutrition for 2 of 7 sampled residents. (Resident # 17 and # 62).
Inspectors wroteBased on record review and staff interviews the facility failed to review and update a care plan and ensure the care plan was signed for 1 of 5 residents reviewed for weight loss.
Inspectors wroteBased on observations, record review, pharmacy interview, and staff interviews, the facility failed to label inhalers and multidose vials with the date open and date to expire, dispose of expired medications, keep a medication refrigerated per pharmacy instructions, and label inhalers with the minimum required labeling (including a resident's name and instructions for administration) in 1 of 2 medication carts (Hall 300) and 1 of 1 medication rooms observed.
Inspectors wroteBased on observations, record review and staff interviews, the facility failed to place food in individual bowls to differentiate between food items and to access each item easily for 1 of 1 residents reviewed for accommodation of needs (Resident #13).
Inspectors wroteBased on record review and staff interview, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor interventions the committee put into place following the recertification and complaint survey dated 4/12/21. This was discovered for one deficiency cited in the areas of develop/implement care plan. A care plan implementation deficiency was cited again on the recertification and complaint survey dated 1/13/23. The repeated citation during the two surveys of record showed a pattern of the facility's inability to sustain an effective QAA program.
Inspectors wroteBased on record review and staff interviews, the facility failed to provide the Skilled Nursing Facility Advance Beneficiary Notice of Non-Coverage (SNF-ABN) Form Centers for Medicare Services for 2 of 3 sampled residents reviewed for beneficiary protection notification review (Resident # 11 and Resident #34).
6 fire safety citations on file: 1 on September 4, 2025, 3 on March 14, 2024, 2 on January 13, 2023.
| Date | Penalty | Amount or length |
|---|---|---|
| July 8, 2025 | Fine | $123,126 |
| July 8, 2025 | Payment Denial | 35 days from August 5, 2025 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.50 | 3.85 | 3.86 |
| Registered nurses | 0.64 | 0.62 | 0.69 |
| All nursing staff on weekends | 3.24 | 3.42 | 3.42 |
| Nurse aides | 2.45 | ||
| Licensed practical nurses | 0.41 | ||
| Nursing staff turnover (share who left in a year) | 62.6% | 49.0% | 45.8% |
| Registered nurse turnover | 47.4% | 45.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.44 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.60 on weekdays and 3.24 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 26.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.49 in April to June 2025 to 3.50 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.50 | 0.64 | 3.60 | 3.24 | 26.3% | 0 of 90 | 102 |
| Oct to Dec 2025 | 3.52 | 0.62 | 3.64 | 3.21 | 36.9% | 0 of 92 | 101 |
| Jul to Sep 2025 | 3.71 | 0.61 | 3.79 | 3.49 | 32.3% | 0 of 92 | 101 |
| Apr to Jun 2025 | 3.49 | 0.61 | 3.58 | 3.27 | 29.0% | 0 of 91 | 105 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| North Carolina, all employers | |||
| CNAs (nursing assistants) | $18.49 | $17.28 to $21.08 | 64,010 |
| LPNs and LVNs | $30.42 | $28.50 to $33.51 | 18,010 |
| Registered nurses | $40.56 | $37.87 to $49.06 | 111,120 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 11.0 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.6 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.3 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.8 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 11.4 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.1 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 18.1 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 24.7 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 11.8 | 12.9 | 12.0 |
For a stay to recover after a hospital visit, these are the results CMS publishes for Greenhaven Health and Rehabilitation Center's Medicare short-stay residents. How to read these, and what Medicare pays for.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
US median of homes 51.5% · North Carolina: 93 better, 25 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 18 eligible stays.
10.1% this home
No different from the national rate
US median of homes 10.7% · North Carolina: 1 better, 4 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 32 eligible stays.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
US median of homes 7.1% · North Carolina: 1 better, 3 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 16 eligible stays.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: North Carolina54.0% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 8 residents counted.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: North Carolina0.6% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 11 residents counted.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: North Carolina2.5% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 11 residents counted.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: North Carolina97.5% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 2 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: SNOWSHOE LTC GROUP, LLC. CMS links this home to Principle Long Term Care, a group of 40 nursing homes averaging 3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Blake, Khashana | Managing control - governing body | Individual | 01/01/2025 | |
| Boice, Gale | Corporate officer | Individual | 03/05/2018 | |
| Johnson, Dianne | Corporate officer | Individual | 01/01/2011 | |
| Principle Long Term Care, Inc. | Operational/managerial control | Organization | 01/01/2011 | |
| Abela, Anthony | Operational/managerial control | Individual | 11/01/2024 | |
| Simpson, Malik | Operational/managerial control | Individual | 01/01/2025 | |
| Boice, Gale | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 02/11/2026 | |
| Blake, Khashana | Adp of the SNF | Individual | 05/12/2025 | |
| Simpson, Malik | Adp of the SNF | Individual | 05/12/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.