How many deficiencies did Highlands Health and Rehabilitation Center get at its last inspection?

6 health deficiencies at the standard inspection on August 11, 2022. The Tennessee average is 4.4.

Does Highlands Health and Rehabilitation Center accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns Highlands Health and Rehabilitation Center?

CMS lists 11 owners and managers, and links the home to Champion Care. Legal business name: THE BAY AT HIGHLANDS HEALTH AND REHABILITATION CENTER LLC.

Highlands Health and Rehabilitation Center: Inspections

The record in brief

At its most recent standard inspection, on August 11, 2022, inspectors cited 6 health deficiencies (the Tennessee average is 4.4, the national average 9.2).

Of 16 health citations since December 2018, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).

CMS lists 1 fine totaling $22,925 in the last three years; the largest was $22,925, and the latest is dated February 10, 2026.

Nurses and nurse aides worked 3.22 hours per resident per day, against 3.80 across Tennessee and 3.86 nationally. Registered nurses accounted for 0.48 of those hours.

53.6% of nursing staff left within the year CMS measured (Tennessee average 48.9%).

CMS links it to Champion Care, an affiliated group of 22 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

512/18

310/19

608/22

110/25

102/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

12D

Potential for minimal harm

February 10, 2026Complaint inspection · 1 citation

J

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it

Inspectors wroteBased on policy review, Administrator job description review, Director of Nursing (DON) job description review, National Weather Service website review, medical record review, facility video footage review, facility investigation review, hospital record review, and interview, the facility failed to ensure a safe environment and provide adequate supervision to prevent an incident of elopement for 1 of 3 (Resident #1) sampled residents assessed to be at risk for wandering and exit seeking behaviors. Immediate Jeopardy was identified when Resident #1 a vulnerable and cognitively impaired resident with a history of wandering behaviors, exited the building without staff knowledge or assistance on 1/31/2026. [...]

October 14, 2025Complaint inspection · 1 citation

D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 17, 2025

Inspectors wroteBased on facility policy review, medical record review, observation, and interview, the facility failed to ensure the prevention and spread of infection when 1 of 1 staff (Licensed Practical Nurse (LPN) A) failed to use appropriate Personal Protective Equipment (PPE) during peg tube (a tube inserted into the stomach for the administration of medications or nutrients) care for 1 of 3 (Resident #9) sampled residents reviewed for peg tubes, and when 2 of 2 staff (LPN B and Certified Nursing Assistant (CNA) C) failed to perform hand hygiene during wound and urinary catheter (a tube placed in the bladder to drain urine) care for 2 of 2 (Residents #10 and #13) sampled residents reviewed.

August 11, 2022Standard inspection · 6 citations

E

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 24, 2022

Inspectors wroteBased on policy review, medical record review, and interview, the facility failed to ensure investigations, neurological (neuro) checks, and assessments were completed for 3 of 3 sampled residents (Resident #55, #70, and #149) reviewed for falls and accident hazards.
E

Ensure that residents are free from significant medication errors.

F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 24, 2022

Inspectors wroteBased on policy review, medical record review, observation, and interview, the facility failed to ensure residents were free from significant medication errors when 3 of 5 sampled residents (Resident #5, #55, and #110) reviewed for unnecessary medications failed to receive antihypertensives (medication to lower blood pressure), cardiac (heart), and renal (kidney) medications, Insulin (medication to lower blood sugar), anticoagulants (medication to thin the blood), and anticonvulsants (treats seizures) as ordered and when 1 of 7 nurses (Licensed Practical Nurse (LPN) #2) failed to administer an antihypertensive medication as ordered for 1 of 10 sampled residents (Resident #37) observed during medication administration.
D

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 24, 2022

Inspectors wroteBased on policy review, medical record review, and interview, the facility failed to provide education for Advance Directives to residents or residents' responsible parties for 4 of 32 sampled residents (Resident #98, #101, #154, and #565) reviewed for Advanced Directives.
D

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

F582 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 24, 2022

Inspectors wroteBased on policy review, medical record review, and interview, the facility failed to provide 1 of 3 sampled residents (Resident #82) with the Advanced Beneficiary Notice (ABN), Center for Medicare and Medicaid Services (CMS)-10055 when therapy services were discontinued, and the resident remained in the facility for long-term care services or was discharged from the facility. This failure left residents without information related to the cost of therapy services if they desired to continue the services in the facility and did not allow for them to have an informed choice.
D

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

F694 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 24, 2022

Inspectors wroteBased on the policy review, medical record review, observation, and interview, the facility failed to follow the facility's policy for a Midline Catheter (a long catheter that is placed through the skin into a vein) dressing for 1 of 2 sampled residents (Resident #267) reviewed for a Midline Catheter.
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 30, 2022

Inspectors wroteBased on policy review, medical record review, observation, and interview, the facility failed to ensure practices to prevent the spread of infection were followed when 1 of 1 nurses (Treatment Nurse) failed to perform proper hand hygiene and cleaned 2 separate wound areas with the same gauze pad during wound care for 2 of 2 sampled residents (Resident #55 and #114) reviewed during wound care.

October 22, 2019Standard inspection · 3 citations

D

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 5, 2019

Inspectors wroteBased on medical record review and interview, the facility failed to immediately notify the physician of hypoglycemia (low blood glucose level results) for 1 of 3 (Resident #36) sampled residents reviewed for significant change in condition.
D

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 5, 2019

Inspectors wroteBased on policy review, observation, and interview the facility failed to ensure medications were stored properly when expired medications were found in 1 of 11(First Floor Medication Room) medication storage areas.
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 5, 2019

Inspectors wroteBased on policy review, observation and interview, the facility failed to ensure practices to prevent the potential spread of infection were maintained when 1 of 3 (Registered Nurse (RN) #1) nurses failed to properly disinfect a glucometer (glucose testing machine) after use and when 1 of 1 (Respiratory Therapist (RT) #1) staff failed to perform proper hand hygiene during tracheostomy care.

December 6, 2018Standard inspection · 5 citations

E

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 6, 2019

Inspectors wroteBased on policy review, observation, and interview, the facility failed to ensure practices to prevent the potential spread of infection were maintained when 6 of 8 (Licensed Practical Nurse (LPN) #1, 2, 3, and 4, Certified Nursing Assistant (CNA) #1, and Respiratory Therapist (RT) #1) staff members failed to perform appropriate infection control practices during medication administration, catheter care, wound care, and tracheostomy care observations and when an indwelling urinary catheter bag was on the floor for 1 of 6 (Resident #111) sampled residents reviewed with an indwelling urinary catheter.
D

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 6, 2019

Inspectors wroteBased on policy review, observation, and interview, the facility failed to maintain or enhance resident dignity and respect when an indwelling urinary catheter bag was not in a dignity bag for 1 of 6 (Resident #111) sampled residents reviewed with an indwelling urinary catheter.
D

Ensure each resident receives an accurate assessment.

F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 6, 2019

Inspectors wroteBased on medical record review and interview, the facility failed to accurately assess residents for nutrition and hospice for 3 of 32 (Resident #36, 96, and 136) sampled residents reviewed.
D

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 6, 2019

Inspectors wroteBased on medical record review and interview, the facility failed to ensure services were provided as ordered for the care of an indwelling urinary catheter for 2 of 6 (Resident #3 and 42) sampled residents reviewed for indwelling urinary catheters.
D

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 6, 2019

Inspectors wroteBased on policy review, observation, and interview, the facility failed to ensure medications were securely and properly stored when 1 of 5 (Licensed Practical Nurse (LPN) #1) nurses left a medication cart unlocked and insulin was not dated when opened in 1 of 6 (100 Hall Cart 2 medication cart) medication storage areas.

Fire safety inspections

19 fire safety citations on file: 4 on August 11, 2022, 13 on October 22, 2019, 2 on December 6, 2018.

Every fire safety citation19 citations

D
Install an approved automatic sprinkler system.

K 351 · August 11, 2022 · Corrected (the home has a date of correction)
D
Inspect, test, and maintain automatic sprinkler systems.

K 353 · August 11, 2022 · Corrected (the home has a date of correction)
D
To conduct inspection, testing and maintenance of fire doors by qualified individuals.

K 761 · August 11, 2022 · Corrected (the home has a date of correction)
D
Ensure proper usage of power strips and extension cords.

K 920 · August 11, 2022 · Corrected (the home has a date of correction)
D
Establish an Emergency Preparedness Program (EP).

E 1 · October 22, 2019 · Corrected (the home has a date of correction)
D
Address subsistence needs for staff and patients.

E 15 · October 22, 2019 · Corrected (the home has a date of correction)
D
Establish roles under a Waiver declared by secretary.

E 26 · October 22, 2019 · Corrected (the home has a date of correction)
D
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

K 343 · October 22, 2019 · Corrected (the home has a date of correction)
D
Inspect, test, and maintain automatic sprinkler systems.

K 353 · October 22, 2019 · Corrected (the home has a date of correction)
D
Properly select, install, inspect, or maintain portable fire extinguishes.

K 355 · October 22, 2019 · Corrected (the home has a date of correction)
D
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

K 372 · October 22, 2019 · Corrected (the home has a date of correction)
D
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

K 521 · October 22, 2019 · Corrected (the home has a date of correction)
D
Install properly constructed and protected linen or trash chutes.

K 541 · October 22, 2019 · Corrected (the home has a date of correction)
D
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

K 741 · October 22, 2019 · Corrected (the home has a date of correction)
D
To conduct inspection, testing and maintenance of fire doors by qualified individuals.

K 761 · October 22, 2019 · Corrected (the home has a date of correction)
D
Have power receptacles that are properly grounded.

K 912 · October 22, 2019 · Corrected (the home has a date of correction)
D
Ensure proper usage of power strips and extension cords.

K 920 · October 22, 2019 · Corrected (the home has a date of correction)
D
Inspect, test, and maintain automatic sprinkler systems.

K 353 · December 6, 2018 · Corrected (the home has a date of correction)
D
Ensure proper usage of power strips and extension cords.

K 920 · December 6, 2018 · Corrected (the home has a date of correction)

Fines and payment denials

Date	Penalty	Amount or length
February 10, 2026	Fine	$22,925

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Tennessee	United States
All nursing staff (RN, LPN and aides)	3.22	3.80	3.86
Registered nurses	0.48	0.60	0.69
All nursing staff on weekends	2.83	3.31	3.42
Nurse aides	1.83
Licensed practical nurses	0.92
Nursing staff turnover (share who left in a year)	53.6%	48.9%	45.8%
Registered nurse turnover	50.0%	43.2%	42.9%
Administrators who left	0

CMS expects 4.00 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.38 on weekdays and 2.83 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.28 in April to June 2025 to 3.22 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	3.22	0.48	3.38	2.83	0.0%	0 of 90	158
Oct to Dec 2025	3.36	0.54	3.50	3.01	2.1%	0 of 92	152
Jul to Sep 2025	3.25	0.42	3.38	2.92	2.0%	0 of 92	157
Apr to Jun 2025	3.28	0.41	3.39	3.00	3.7%	0 of 91	152
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Tennessee, Jan to Mar 2026	3.75	0.56	3.95	3.27	4.0%	0.7% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Tennessee

Job	Median	Middle half	Employed
Tennessee, all employers
CNAs (nursing assistants)	$18.27	$17.09 to $19.66	27,040
LPNs and LVNs	$28.31	$23.64 to $30.12	20,830
Registered nurses	$39.18	$36.28 to $45.79	72,200
United States, nursing care facilities
CNAs (nursing assistants)	$20.67	$17.91 to $22.55	534,270
LPNs and LVNs	$33.86	$30.05 to $37.40	188,210
Registered nurses	$41.11	$37.85 to $47.68	142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Tennessee	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	7.5	14.0	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	0.5	0.7	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	0.8	1.8	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	1.2	3.4	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	2.6	1.7	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	16.4	17.2	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	8.9	5.0	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	20.5	16.9	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	31.4	22.6	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	6.0	11.2	12.0
Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231	1.8	1.7	1.9
Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231	0.8	1.6	1.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Highlands Health and Rehabilitation Center's Medicare short-stay residents. On returning residents home or to the community, CMS rates it worse than the national rate (38.5% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

38.5% this home

Worse than the national rate

US median of homes 51.5% · Tennessee: 62 better, 16 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 73 eligible stays.

Potentially preventable readmissions

10.6% this home

No different from the national rate

US median of homes 10.7% · Tennessee: 1 better, 7 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 76 eligible stays.

Infections that led to a hospital stay

7.0% this home

No different from the national rate

US median of homes 7.1% · Tennessee: 2 better, 1 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 56 eligible stays.

Self-care and mobility at discharge

40.3% this home

Median of homes: Tennessee58.3% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 72 residents counted.

Falls with major injury

3.0% this home

Median of homes: Tennessee0.8% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 134 residents counted.

New or worsened pressure ulcers

1.4% this home

Median of homes: Tennessee1.6% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 134 residents counted.

Medication list given at discharge

93.5% this home

Median of homes: Tennessee98.7% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 31 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: THE BAY AT HIGHLANDS HEALTH AND REHABILITATION CENTER LLC. CMS links this home to Champion Care, a group of 22 nursing homes averaging 2.2 stars overall.

Name	Role	Type	Share	Since
The Bay at Highlands Holdco LLC	5% or greater direct ownership interest	Organization	100%	06/01/2022
Bl Capital Group Holdings LLC	5% or greater indirect ownership interest	Organization	10%	06/01/2022
Legacy SNF Opco Holdings LLC	5% or greater indirect ownership interest	Organization	13%	06/01/2022
Legacy SNF Opco Holdings Trust	5% or greater indirect ownership interest	Organization	13%	06/01/2022
Tn2 Opco Holdings LLC	5% or greater indirect ownership interest	Organization	25%	06/01/2022
Paul, Charlotte	W-2 managing employee	Individual		06/20/2022
Ruvel, Menachem	Corporate officer	Individual		06/01/2022
Weinberg, Yisroel	Corporate officer	Individual		06/01/2022
Champion Care LLC	Operational/managerial control	Organization		06/01/2022
Ruvel, Menachem	Operational/managerial control	Individual		06/01/2022
Weinberg, Yisroel	Operational/managerial control	Individual		06/01/2022

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on February 10, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 4 problems in this area, most recently on October 14, 2025: "Provide and implement an infection prevention and control program."
How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on August 11, 2022: "Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive."
How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on August 11, 2022: "Ensure that residents are free from significant medication errors."
Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.83 hours per resident per day, below the Tennessee average of 3.31.

Other nursing homes nearby

Allen Morgan Health and Rehabilitation Center
Memphis, 0 mi · 5 of 5 stars · 3 citations
Shelby Oaks Post Acute
Memphis, 2.6 mi · 1 of 5 stars · 22 citations
Midtown Center for Health and Rehabilitation
Memphis, 3.3 mi · 2 of 5 stars · 18 citations
Majestic Gardens at Memphis Rehab & Snc
Memphis, 3.3 mi · 1 of 5 stars · 28 citations
Delta Blues Health & Rehabilitation
Memphis, 4.6 mi · 2 of 5 stars · 8 citations
Signature Healthcare of Memphis
Memphis, 5.6 mi · 5 of 5 stars · 7 citations
Ave Maria Home
Bartlett, 5.6 mi · 2 of 5 stars · 18 citations
Signature Healthcare of Primacy
Memphis, 5.8 mi · 5 of 5 stars · 7 citations

Tennessee contacts for a concern about a nursing home

These are the official offices in Tennessee. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Tennessee Health Facilities Commission, Division of Licensure and Regulation, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Tennessee Long-Term Care Ombudsman, Department of Disability and Aging, 877-236-0013. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.

Common questions

What is Highlands Health and Rehabilitation Center's Medicare star rating?: CMS rates Highlands Health and Rehabilitation Center 2 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Highlands Health and Rehabilitation Center get at its last inspection?: 6 health deficiencies at the standard inspection on August 11, 2022. The Tennessee average is 4.4.
Has Highlands Health and Rehabilitation Center been fined?: Yes. CMS lists 1 fine totaling $22,925 in the last three years.
Does Highlands Health and Rehabilitation Center accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Highlands Health and Rehabilitation Center?: CMS lists 11 owners and managers, and links the home to Champion Care. Legal business name: THE BAY AT HIGHLANDS HEALTH AND REHABILITATION CENTER LLC.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.