Home / Louisiana / Baton Rouge
Pines Retirement Center of Baton Rouge
14686 Old Hammond Hwy., Baton Rouge, LA 70816 · E. Baton Rouge County · (225) 272-9339
85 certified beds, about 57 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2000
CMS Care Compare ratings, data as of September 1, 2026 · CCN 195512 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on September 10, 2025, inspectors cited 10 health deficiencies (the Louisiana average is 6.4, the national average 9.2).
Of 67 health citations since September 2023, 3 were rated as actual harm or immediate jeopardy to residents (3 immediate jeopardy).
CMS lists 1 fine totaling $174,993 in the last three years; the largest was $174,993, and the latest is dated August 29, 2024.
Nurses and nurse aides worked 3.98 hours per resident per day, against 3.76 across Louisiana and 3.86 nationally. Registered nurses accounted for 0.26 of those hours.
73.5% of nursing staff left within the year CMS measured (Louisiana average 47.6%).
CMS links it to Ark Post Acute Network, an affiliated group of 4 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 67 health citations on file.
September 10, 2025Standard inspection · 10 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety. The facility failed to ensure:1. The can opener was free of a dried, black substance and metal shavings;2. Ceiling vents in the kitchen were properly cleaned and free of black and brown substances; 3. Ceiling tiles above the steam table were secured and free of a gray fluffy substance;4. The Steamer drip pan was not overflowing a white, liquid substance onto the table and floor; and5. Milk was held at a safe temperature for consumption of 41 degrees Fahrenheit or below prior to being served to residents. This deficient practice had the potential to affect the 57 residents who were served food from the kitchen.
- E Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure services were provided by the facility to meet quality professional standards. The facility failed to ensure:1. Nursing staff followed physician's orders and obtained a resident's heart rate prior to medication administration for 1 (#33) of 3 (#19, #33, and #53) residents reviewed for medication administration; 2. Nursing staff followed manufacturer instructions for use of an inhaler to prevent side effects of the medication for 1 (#53) of 3 (#19, #33, and #53) residents reviewed for medication administration; and 3. Nursing staff primed insulin pen needles prior to administering insulin for 1 of 1 (#19) residents reviewed for insulin administration.
- E Dispose of garbage and refuse properly.
Inspectors wroteBased on observations and interviews, the facility failed to ensure garbage and waste were properly contained in the outdoor trash dumpsters.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observations, interviews and record review, the facility failed to provide services with reasonable accommodation of needs by failing to ensure a resident's call light was within reach for 1 (#5) of 16 residents reviewed in the final sample. Review of the facility's undated policy titled, Call Light, Answering, revealed the following, in part:Purpose: The purpose of this procedure is to respond to the resident's requests and needs. Key Procedural Points:5. When the resident is in bed or confined to a chair be sure the call light is within easy reach of the resident. Steps in the Procedure:9. Position the call light within easy reach of the resident. [...]
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on record review and interview, the facility failed to ensure residents with an identified mental health diagnosis were referred for a Pre-admission Screening and Resident Review (PASARR) Level II evaluation as required for 1 of 1 (#4) resident reviewed for PASARR.Review of Resident #4's Clinical Record revealed he was admitted to the facility on [DATE] with diagnoses, which included Type 2 Diabetes Mellitus. Further review revealed an additional medical diagnosis of Schizoaffective Disorder, Bipolar Type with an onset date of 10/01/2020. Review of Resident #4's PASARR Level I dated 05/06/2013 revealed no mental health diagnoses were selected. Further review revealed no review for a Level II evaluation and determination had been submitted for Resident #4 following his diagnosis of Schizoaffective Disorder, Bipolar Type. An interview was conducted on 09/09/2025 at 11:45 a.m. [...]
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interviews and record review, the facility failed to develop a Comprehensive Person-Centered Care Plan for 1 of 1 (#53) residents reviewed for activities of daily living (ADL). Review of Resident #53's Clinical Record revealed she was admitted to the facility on [DATE] with diagnoses, which included Displaced Intertrochanteric Fracture of Left Femur. Review of Resident #53's current Care Plan revealed the following:Focus: The resident has an ADL self-care performance deficit related to activity intolerance. Interventions: Bed Mobility: The resident requires (specify what assistance) by (X) staff to turn and reposition in bed (specify frequency) and as necessary. Dressing: The resident requires (specify what assistance) by (X) staff to dress. Eating: The resident is able to: (specify). Personal hygiene/oral care: The resident is able to: (specify). Transfer: [...]
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on record review, observations, and interviews, the facility failed to ensure a resident who was fed by enteral means received the appropriate treatment and services to prevent complications of enteral feeding by failing to ensure tube feeding formula, tubing, and free water bags were changed in appropriate timeframe for 1 (#8) of 3 (#6, #8, and #43) residents reviewed for tube feedings. Review of the facility's undated policy titled, Enteral Feedings-Safety Precautions revealed in part, the following:2. The facility will follow accepted best practices in enteral nutrition.5. Hang times:c. Closed-system enteral formulas have a hang time of 24-48 hours, per manufacturer's instructions. Review of the Clinical Record for Resident #8 revealed she was admitted to the facility on [DATE] with diagnoses, which included Dysphagia Following Cerebral Infarction. [...]
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, record review, and interviews, the facility failed to ensure drugs and biologicals used in the facility were stored in accordance with currently accepted professional principles. The facility failed to ensure medication carts were free of loose pills for 1 of 1 (Cart A) medication carts reviewed.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure residents' Medication Administration Records (MAR) were accurately documented for 1 (#8) of 3 (#6, #8, and #43) residents reviewed for tube feedings. Review of the facility's undated policy titled, Documentation revealed in part, the following:12. Personnel will be expected to document timely, accurately, and completely. Review of the Clinical Record for Resident #8 revealed she was admitted to the facility on [DATE] with diagnoses, which included Dysphagia Following Cerebral Infarction. Further review revealed a diagnosis of Gastrostomy Status on [DATE]. Review of the current Physician Orders for Resident #8 revealed in part, the following:Change gastrostomy feeding bag every 24 hours. Review of the [DATE] MAR for Resident #8 revealed in part, the following:Change peg feeding bag every 24 hours. [...]
- C Post nurse staffing information every day.
Inspectors wroteBased on record review, observation, and interview, the facility failed to ensure posted nurse staffing data included the total number and the actual hours worked of licensed and unlicensed nursing staff directly responsible for resident care per shift. This deficient practice had the potential to affect any of the 60 residents residing in the facility.
July 24, 2025Complaint inspection · 3 citations
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on record reviews, observation, and interviews, the facility failed to ensure services provided by the facility met professional standard of quality by failing to ensure nursing staff did not borrow medications from one resident to administer to another resident for 1 (#R2) of 7 (#1, #2, #3, #4, #R1, #R2 and #R3) residents reviewed for pharmaceutical services. Review of the facility's undated policy titled, Medications - Administering revealed the following, in part:Policy Statement: Medications shall be administered in a safe and timely manner, and as prescribed. Policy Interpretation and Implementation:7. The individual administering the medication must check the label three (3) times to verify the right resident, right medication, right dosage, right time and right method (route) of administration before giving the medication.19. [...]
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observations, interviews and record review, the facility failed to ensure it was free of significant medication errors for 1 (#R2) of 2 (#R1 and #R2) residents reviewed for medications. The deficient practice had the potential to affect the 56 residents residing in the facility who received medications. Review of the facility's undated policy titled, Medications - Administering revealed the following, in part:Policy Statement: Medications shall be administered in a safe and timely manner, and as prescribed. Policy Interpretation and Implementation:7. The individual administering the medication must check the label THREE (3) times to verify the right resident, right medication, right dosage, right time and right method (route) of administration before giving the medication. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to implement and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment to help prevent the development and transmission of communicable diseases and infections for 1 (#R4) of 8 (#1, #2, #3, #4, #R1, #R2, #R3, and #R4) residents observed for infection control practices. The facility failed to ensure:1. Staff used proper personal protective equipment when emptying Resident #R4's urinal; and2. Staff transported linens in a manner to prevent spread of infection. Review of the facility's policy, dated January 2025, titled, Infection Prevention and Control Program revealed the following, in part:Policy: [...]
February 4, 2025Complaint inspection · 1 citation
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observations, interviews and record reviews the facility failed to ensure a resident's comprehensive plan of care was developed and implemented for 2 (#1 and #3) of 3 (#1, #2 and #3) residents reviewed for care plans. The facility failed to ensure: 1. Resident #1's care plan was revised for the use of a geri chair; 2. Resident #3's care plan was implemented for neurological assessments after two unwitnessed falls; and 3. Resident #3's care plan was revised for a fall on 12/07/2024.
October 10, 2024Standard inspection, Complaint inspection · 14 citations
- L Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure all alleged violations of abuse were reported to the state survey agency. The facility failed to: 1. Ensure allegations of verbal and physical abuse were reported to the State Survey Agency, immediately but not later than 2 hours after the allegation was made for 5 (#35, #42, #46, #51, and #52) of 19 sampled residents reviewed for abuse; and 2. Report the results of the investigations within 5 working days with appropriate corrective actions implemented for 5 (#35, #42, #46, #51, and #52) of 19 sampled residents reviewed for abuse. This deficient practice resulted in an Immediate Jeopardy situation on 09/04/2024 when multiple staff witnessed S4CNA and S5CNA curse, yell, and point in Resident #52's face. [...]
- L Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure it was administered in a manner that enabled its resources to be used effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. The facility failed to have an effective system in place to: 1. Ensure residents remained free from verbal and mental abuse for 3 (#42, #46, and #52) of 7 (#18, #26, #42, #46, #51, #52, and #111) residents reviewed for abuse; and 2. Ensure allegations of verbal and physical abuse were reported to the State Survey Agency, immediately but not later than 2 hours after the allegation was made for 5 (#35, #42, #46, #51, and #52) of 19 sampled residents reviewed for abuse; and 3. [...]
- K Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure each resident remained free from verbal and mental abuse for 3 (#42, #46, and #52) of 7 (#18, #26, #42, #46, #51, #52, and #111) residents reviewed for abuse. The facility failed to prevent: 1. S4CNA and S5CNA from yelling, cursing, and pointing at Resident #52 while surrounding the wheelchair and preventing the resident from getting away; and 2. S6CNA from yelling and cursing at Resident #52 in the hall; and 3. S13LPN from intimidating and threatening Resident #42; and 4. S6CNA from following and verbally threatened Resident #46 in her room. This deficient practice resulted in an Immediate Jeopardy situation for Resident #52 on 09/04/2024, when multiple staff witnessed S4CNA and S5CNA curse, yell, and point in Resident #52's face. Resident #52 reported he no longer felt safe in the facility. [...]
- E Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record reviews and interview, the facility failed to notify the physician when a resident had aggressive behaviors toward staff and other residents for 1(#52) of 6 (#18, #26, #42, #51, #52, and #111) residents reviewed for behaviors.
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure the resident's care plan was reviewed and revised for 2 (#5 and #52) of 19 sampled residents reviewed for care plans. The facility failed to ensure: 1. Resident #5's transfer status was documented on his care plan; and 2. Resident #52's care plan was reviewed and revised for behaviors.
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and interviews, the facility failed to ensure a resident received treatment and care in accordance with professional standards of practice for 1 (#28) of 19 residents reviewed in the final sample. The facility failed to ensure Resident #28 received her required HIV medication.
- E Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Inspectors wroteBased on interviews and record review the facility failed to ensure direct care staff had appropriate competencies and skills to assure resident safety and maintain the highest practicable physical, mental, and psychological well-being of each resident. The facility failed to ensure all direct care staff had competency training in crisis prevention interventions (CPI) for a resident (Resident #52) who displayed aggressive threatening behaviors. The deficient practice had the potential to effect all 59 residents that resided in the facility.
- E Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Inspectors wroteBased on interviews and record review, the facility failed to employ staff with appropriate competencies and skills sets to carry out the functions of the food and nutrition service by failing to have a certified dietary manager on staff. This deficient practice had the potential to affect the 56 residents who consumed food from the kitchen.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and interviews, the facility failed to store food in accordance with professional standards for food service safety. This deficient practice had the potential to affect the 56 residents who consumed food from the kitchen.
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on interviews and record reviews, the facility failed to promote and facilitate residents' self-determination through support of the residents' choice about aspects of his or her life in the facility which were significant to the resident for 3 (#42, #48, and #52) of 24 residents reviewed in the initial pool. The facility failed to ensure residents had rights as evidenced by: 1. Staff did not allow Resident #42 to visit Resident #48; 2. Staff did not allow Resident #48 out of his room; and 3. Staff did not wear gloves at Resident #52's request.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interviews, the facility failed to ensure a resident's assessment accurately reflected the Discharge Status for 1 (#62) of 24 residents reviewed in the final sample.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure residents remained free of accidents by failing to ensure residents were transferred with proper transfer assistance and devices for 1 (#5) of 19 sampled residents reviewed for accidents.
- D Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure nursing staff had the appropriate competencies and skills sets to provide nursing and related services to ensure resident safety, as determined by resident assessments and individual plans of care. The facility failed to ensure: 1. All nursing staff were competent to implement a resident's assessed transfer needs for 1 (#5) of 19 sampled residents reviewed for transfer status. This deficient practice had the potential to affect 14 residents residing in the facility who required mechanical lift transfers.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interviews, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe and sanitary environment and to help prevent the development and transmission of communicable diseases and infection. The facility failed to ensure S8LPN disinfected the glucometer between resident use for 1 (#1) of 3 (#1, #26, and #55) residents observed during blood glucose monitoring.
August 29, 2024Complaint inspection · 10 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on interviews and observations, the facility failed to ensure that residents had a clean and safe environment for 1 (#7) of 7 (#1,#3,#7, #8,#9,#10, and #11) residents reviewed for environment. The facility failed to ensure the following: 1. Resident #7's blanket and floor mattress were clean and free of debris. 2. Hall A and Hall C were clean and free of debris. Findings On 08/28/2024, review of the facility's undated policy titled Homelike Environment, revealed, in part: In accordance with resident's rights, the facility will provide a safe, clean, comfortable and homelike environment. 3. The facility will maintain a clean environment. 1. On 08/26/2024 at 11:50 a.m., an observation was made of Resident #7 in his room. Multiple areas of dried tube feeding were observed on a soiled, uncovered mattress on the floor beside Resident #7's bed. [...]
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interviews and record reviews, the facility failed implement a resident's comprehensive person-centered care plan by failing to implement Physician's Orders for 2 (#6 and #10) of 12 (#1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11, and #12) residents reviewed for comprehensive care plans. The facility failed to ensure the following: 1. MRI orders were implement per Physician's Orders for Resident #6, and 2. Oxygen orders were implemented per Physician's Orders for Resident #10.
- E Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure services provided by the facility met professional standards of quality by failing to ensure nursing staff did not borrow medications from one resident to administer to another resident for 1 (#R4) of 7 (#5, #6, #7, #R1, #R2, #R3, and #R4) residents reviewed for pharmaceutical services.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to provide pharmaceutical services, including procedures that assure the accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals to meet the needs of each for 2 (#6 and #R4) of 7 (#5, #6, #7, #R1, #R2, #R3, and #R4) residents reviewed for pharmaceutical services. The facility failed to ensure Resident #6 and #R4's prescribed medications were available for administration.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on a record review, observations, and interviews, the facility failed to maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the development and transmission of infection. The facility failed to ensure staff wore proper Personal Protective Equipment (PPE) for 1(#8) of 2 (#7 and #8) residents who were on Enhanced Barrier Precautions (EBP).
- E Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Inspectors wroteBased on observations and interviews, the facility failed to maintain an effective pest control program by failing to ensure the facility was free of pest and insects. The deficient practice had the potential to affect 67 residents who resided in the facility.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interviews and record review, the facility failed to ensure a resident's physician was notified after a change in physical and mental status occurred for 1 (#2) of 4 (#1, #2, #11, and #12) residents reviewed for notification of change.
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on interview and record review, the facility failed to document the reason for transfer in the resident's Medical Record for 1 (#2) of 3 (#1, #2, and #10) residents reviewed with hospital transfers.
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on record review, observations, and interviews, the facility failed to ensure residents who were fed by enteral means received the appropriate treatment and services to prevent complications of enteral feeding for 1 (#7) of 2 (#7, and #8) residents reviewed for enteral feedings. The facility failed to ensure: 1. Enteral feeding solution bags were changed every 24 hours; and 2. Opened enteral feeding solution was labeled with the date and time.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review and interview, the facility failed to ensure a resident's Medication Administration Record (MAR) was accurately documented for 1 (#8) of 12 (#1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11, and #12) sampled residents reviewed.
July 9, 2024Complaint inspection · 1 citation
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on record review and interviews, the facility failed to ensure a resident with pressure ulcers received necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing for 1 (#1) of 2 (#1 and #2) residents reviewed for medical appointments. The facility failed to ensure Resident #1 attended their follow up outpatient wound clinic appointment as scheduled.
June 12, 2024Complaint inspection · 2 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and interviews, the facility failed to ensure the residents had a safe, functional, sanitary, and comfortable environment. The facility failed to ensure: 1. Room A was clean and free of debris. This had the potential to affect any of the 60 residents residing in the facility who used Room A, and; 2. The ceiling tiles were clean and free of stains for 1 (Room B) of 20 rooms observed on Hall A.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and interviews, the facility failed to store food in accordance with professional standards for food service safety. This had the potential to effect all residents who were served from the kitchen.
March 13, 2024Complaint inspection · 6 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview and record review, the facility failed to protect the resident's right to be free from physical abuse by another resident for 1 (#5) of 8 (#1, #2, #3, #4, #5, #6, #7, and #8) residents reviewed for abuse. The facility failed to ensure Resident #5 was free from physical abuse by Resident #4.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure new interventions were implemented following an allegation of physical abuse for 1 (#5) of 3 (#1, #4, and #5) sampled residents reviewed for abuse.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure new interventions were implemented following a resident's fall to prevent future falls for 1(#8) of 3 (#1, #7, and #8) sampled residents reviewed for falls.
- D Post nurse staffing information every day.
Inspectors wroteBased on observation and interview, the facility failed to post the required nurse staffing information on a daily basis.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interviews and record review, the facility failed to acquire and ensure medications were available for administration as ordered by the physician for 1 (#6) of 3 (#1, #6, and #7) sampled residents reviewed for discharges.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interviews and record review, the facility failed to ensure a resident's fall was documented in the nurse's notes for 1 (#7) of 3 (#1, #6, and #7) sampled residents reviewed for discharges.
December 13, 2023Complaint inspection · 10 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and interviews, the facility failed to maintain housekeeping and maintenance services necessary to maintain a sanitary, orderly, and comfortable interior by failing to ensure: 1. trash was not overflowing from the facility's dining room trash can; 2. supper meal trays were not left in the facility's dining room or in Room g overnight; 3. the kitchen floor and baseboards were free of any food or debris; 4. the kitchen entry door frame was free of any brown, flaky substances; 5. the baseboard and sheetrock were not separated from the frame of the kitchen door; 6. the black rubber baseboard measuring 4 inches in length was not missing from Room a's bedroom wall next to the in-room bathroom door; 7. the bedroom wall of Room b was free of a baseball-sized brownish yellow stain above the lower third of Resident #12's bed; 8. [...]
- E Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure allegations of verbal abuse were reported to the facility administrator immediately, but not later than 2 hours after abuse occurred and/or an allegation was made for 1 (#9) of 13 (#1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11, #12, and #13) residents reviewed for abuse. The facility failed to ensure the following: 1. S13CNA and S4CNA reported an allegation S12CNA verbally abused Resident #9; and 2. S3CNA reported an allegation S4CNA verbally abused Resident #9
- E Provide activities to meet all resident's needs.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to provide both facility-sponsored group and individual activities for 3 (#1, #2, and #R1) of 17 (#1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11, #12, #13, #R1, #R2, #R3 and #R4) sampled residents. The total facility census was 50.
- E Ensure the activities program is directed by a qualified professional.
Inspectors wroteBased on interviews, the facility failed to ensure the activities program was directed by a qualified professional. This deficient practice had the potential to affect a census of 50 residents.
- E Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on record review, observations, and interviews, the facility failed to ensure residents who were fed by enteral means received the appropriate treatment and services to prevent complications of enteral feeding for 2 (#7 and #13) of 3 (#7, #12, and #13) residents reviewed for tube feedings. The facility failed to ensure: 1. Enteral feeding solution bags were changed every 24 hours; 2. Enteral feeding solution and free water were infusing at ordered rate.
- E Post nurse staffing information every day.
Inspectors wroteBased on an observation and interview, the facility failed to ensure nurse staffing data, including facility name, current date, resident census, and total number and actual hours worked for licensed and unlicensed nursing staff, was posted in a prominent location readily accessible to residents and visitors. This deficient practice had the potential to affect any of the 50 residents residing in the facility.
- E Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Inspectors wroteBased on observations, interviews and record review, the facility failed to be administered in a manner that enabled it to use its resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychosocial well-being for each resident residing in the facility. The facility failed to have an effective system in place to: 1. Ensure a qualified activities professional was hired to direct the facility's Activity Program; and 2. Ensure facility policies and procedures were implemented for an effective Activities Program. This deficient practice had the potential to affect a census of 50 residents. Cross Reference F679, F680.
- E Keep all essential equipment working safely.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure low air loss mattresses were functioning correctly for 3 of 3 (#9, #11, and #R2) residents reviewed with air mattresses.
- E Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Inspectors wroteBased on observations and interviews, the facility failed to maintain an effective pest control program to ensure the facility was free of insects. This deficient practice had the potential to affect any of the 50 residents residing in the facility.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interviews and record reviews, the facility failed to protect the resident's right to be free from verbal abuse by S4CNA for 1 (#9) of 13 (#1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11, #12, and #13) residents reviewed for abuse.
October 24, 2023Complaint inspection · 3 citations
- F Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspectors wroteBased on record reviews and interviews, the facility failed to implement and monitor appropriate plans of action to correct identified quality deficiencies. The facility failed to ensure staff were monitored for providing and documenting ADL care for 2 (#4 and #5) of 5 (#1, #2, #3, #4, and #5) residents reviewed for ADLs. This failed practice had the potential to effect all 53 residents who currently resided in the facility.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and interviews, the facility failed to ensure the residents had a safe, functional, sanitary, and comfortable environment. The facility failed to ensure: 1. The bathroom floor tiles and grout between the tiles were free of discoloration and a gray/black substance in Room a; and 2. The shower room, Room b was clean and free of debris. This had the potential to affect any of the 39 residents residing in the facility who used Room b.
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on record review and interviews, the facility failed to ensure a resident who was unable to carry out activities of daily living without assistance received the necessary services to maintain good grooming and personal hygiene for 2 (#4 and #5) of 5 (#1, #2, #3, #4, and #5) residents reviewed for ADLs.
September 20, 2023Standard inspection, Complaint inspection · 7 citations
- E Ensure residents have reasonable access to and privacy in their use of communication methods.
Inspectors wroteBased on record review and interviews, the facility failed to ensure residents received mail on Saturdays for 3 (#12, #18, and #26) of 5 (#9, #12, #18, #20, and #26) residents reviewed for mail during resident council. This deficient practice had the potential to affect 49 residents residing in the facility.
- E Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure services were provided to meet quality professional standards for 7 (#7, #12, #21, #38, #39, #43, and #46) of 13 (#7, #12, #20, #21, #23, #26, #34, #38, #39, #43 #46, #154, and #155) residents reviewed for medication administration.
- E Post nurse staffing information every day.
Inspectors wroteBased on policy review, observations and interviews, the facility failed to ensure nurse staffing data, including facility name, current date, resident census, and total number and actual hours worked for licensed and unlicensed nursing staff, was posted in a prominent location readily accessible to residents and visitors. This deficient practice had the potential to affect any of the 49 residents residing in the facility.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record reviews, observations, and interviews, the facility failed to provide pharmaceutical services, including procedures that assure the dispensing and administering of all drugs and biologicals, to meet the needs of each resident. The facility failed to ensure: 1. Insulin pen needles were primed prior to administration of insulin for 3 (#26, #34, and #155) of 3 (#26, #34, and #155) residents observed for insulin administration; 2. Physician Orders were verified prior to medication administration for 1 (#23) of 7 (#7, #20, #23, #26, #34, #154, and #155) residents observed during medication pass; and 3. A system was in place for nursing staff to accurately document the amount of insulin administered to each resident for 4 (#13, #26, #39, and #46) of 5 (#13, #26, #31, #39, and #46) residents reviewed for insulin administration. [...]
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on policy review, observations and interviews, the facility failed to ensure drugs and biologicals used in the facility were labeled in accordance with currently accepted professional principles for 1 (Cart B) of 2 (Cart A and Cart B) medication carts observed. The facility failed to ensure: 1. Inhalers, Insulin pens and Insulin vials were labeled with the date opened; 2. Insulin pens were labeled with the resident's name; and 3. Injectable Glucagon was not past the manufacturer's expiration date.
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record reviews and interviews, the facility failed to maintain accurate records in accordance with accepted professional standards and practice for 4 (#13, #26, #39,#46) of 14 sampled residents reviewed for documentation of insulin doses. The facility failed to complete, and accurately document, the insulin dosage administered to residents per the medication administration record.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on record reviews, observations, and interviews, the facility failed to ensure an infection prevention and control program was maintained to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections by failing to ensure nursing staff sanitized insulin pen stoppers prior to attaching an insulin pen needle for 3 of 3 (#26, #34, and #155) residents reviewed for insulin administration.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| August 29, 2024 | Fine | $174,993 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Louisiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.98 | 3.76 | 3.86 |
| Registered nurses | 0.26 | 0.31 | 0.69 |
| All nursing staff on weekends | 3.51 | 3.21 | 3.42 |
| Nurse aides | 2.63 | ||
| Licensed practical nurses | 1.09 | ||
| Nursing staff turnover (share who left in a year) | 73.5% | 47.6% | 45.8% |
| Registered nurse turnover | 66.7% | 41.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.51 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.17 on weekdays and 3.51 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 7.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.10 in April to June 2025 to 3.98 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.98 | 0.26 | 4.17 | 3.51 | 7.4% | 0 of 90 | 57 |
| Oct to Dec 2025 | 3.98 | 0.27 | 4.12 | 3.61 | 11.2% | 0 of 92 | 56 |
| Jul to Sep 2025 | 4.13 | 0.29 | 4.33 | 3.63 | 9.5% | 0 of 92 | 55 |
| Apr to Jun 2025 | 4.10 | 0.28 | 4.30 | 3.62 | 8.4% | 0 of 91 | 57 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Louisiana, Jan to Mar 2026 | 3.64 | 0.26 | 3.86 | 3.10 | 3.6% | 0.9% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Louisiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 10.7 | 17.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.4 | 1.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.5 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.9 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 3.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 10.9 | 17.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.2 | 5.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 24.1 | 22.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 27.9 | 28.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 17.2 | 14.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 4.0 | 2.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 4.5 | 2.7 | 1.8 |
Owners and operators
Legal business name: LA OLD HAMMOND HWY, LLC. CMS links this home to Ark Post Acute Network, a group of 4 nursing homes averaging 2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Dane Mgmt LLC | 5% or greater direct ownership interest | Organization | 24% | 01/01/2021 |
| Rhc10 LLC | 5% or greater direct ownership interest | Organization | 24% | 01/01/2021 |
| Toledo Prop Mgmt LLC | 5% or greater direct ownership interest | Organization | 51% | 01/01/2021 |
| Stewart, Joel | W-2 managing employee | Individual | 01/01/2021 | |
| Bridges, Roy | Corporate officer | Individual | 01/01/2021 | |
| Justiniano, Kimberly | Corporate officer | Individual | 01/01/2021 | |
| Ark Post Acute Network LLC | Operational/managerial control | Organization | 01/01/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 15 problems in this area, most recently on September 10, 2025: "Ensure services provided by the nursing facility meet professional standards of quality."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 11 problems in this area, most recently on September 10, 2025: "Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 10 problems in this area, most recently on September 10, 2025: "Reasonably accommodate the needs and preferences of each resident."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 6 problems in this area, most recently on September 10, 2025: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
Other nursing homes nearby
- The Woodleigh of Baton Rouge Baton Rouge, 0.3 mi · 3 of 5 stars · 26 citations
- Flannery Oaks Guest House Baton Rouge, 1.1 mi · 1 of 5 stars · 31 citations
- Capitol House Nursing and Rehab Center Baton Rouge, 2 mi · 1 of 5 stars · 23 citations
- White Oak Post Acute Care Baton Rouge, 2.7 mi · not rated · 77 citations
- The Guest House Care Center Baton Rouge, 2.9 mi · 1 of 5 stars · 31 citations
- Landmark of Baton Rouge Baton Rouge, 4.1 mi · 3 of 5 stars · 20 citations
- Heritage Manor of Baton Rouge II Baton Rouge, 4.1 mi · 1 of 5 stars · 30 citations
- Jefferson Manor Nursing and Rehab Ctr, LLC Baton Rouge, 4.2 mi · 1 of 5 stars · 35 citations
Louisiana contacts for a concern about a nursing home
These are the official offices in Louisiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Louisiana Department of Health, Health Standards Section, Nursing Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Louisiana Long-Term Care Ombudsman Program, Governor's Office of Elderly Affairs, (866) 632-0922. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Pines Retirement Center of Baton Rouge's Medicare star rating?
- CMS rates Pines Retirement Center of Baton Rouge 1 out of 5 stars overall, with 1 for health inspections, 2 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Pines Retirement Center of Baton Rouge get at its last inspection?
- 10 health deficiencies at the standard inspection on September 10, 2025. The Louisiana average is 6.4.
- Has Pines Retirement Center of Baton Rouge been fined?
- Yes. CMS lists 1 fine totaling $174,993 in the last three years.
- Does Pines Retirement Center of Baton Rouge accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Pines Retirement Center of Baton Rouge?
- CMS lists 7 owners and managers, and links the home to Ark Post Acute Network. Legal business name: LA OLD HAMMOND HWY, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.