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Home / Michigan / Grand Haven

Riverside Nursing Centre

415 Friant Street, Grand Haven, MI 49417 · Ottawa County · (616) 842-4120

34 certified beds, about 27 residents a day · For profit - Corporation · Medicare and Medicaid since 1993

Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
3 of 5
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 235535 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on February 12, 2026, inspectors cited 17 health deficiencies (the Michigan average is 9.9, the national average 9.2).

Of 53 health citations since January 2024, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.72 hours per resident per day, against 3.99 across Michigan and 3.86 nationally. Registered nurses accounted for 0.72 of those hours.

71.0% of nursing staff left within the year CMS measured (Michigan average 44.1%).

CMS links it to Atrium Centers, an affiliated group of 26 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 53 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
25D
17E
10F
Potential for minimal harm
0A
0B
0C
April 20, 2026Complaint inspection · 2 citations
  1. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 11, 2026
    Inspectors wroteThis citation is related to intake #2973235Based on observation, interview, and record review, the facility failed to treat two of four residents (Resident # 103 and an unidentified resident) with dignity and respect when assisting them with breakfast.
  2. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 11, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to follow contact precautions for one of three resident's (Resident #104) reviewed for infection control practices.
February 12, 2026Standard inspection, Complaint inspection · 17 citations
  1. F
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 4, 2026
    Inspectors wroteBased on interview, and record review, the facility failed to have an active and ongoing plan for reducing the risk of legionella and other opportunistic pathogens of premise plumbing (OPPP), resulting in the potential for increased risk of respiratory infection among all residents in the facility.
  2. F
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 4, 2026
    Inspectors wroteBased on observation and interview, the facility failed to maintain general cleanliness and repair of premises and equipment. This resulted in an increased potential for contamination and a possible decrease in satisfaction of living for residents. Findings Include:On 02/09/2026 at 11:46AM, food debris observed on base of a lift, stored in [NAME] hallway. Food debris consisted of food ground into the mat sitting in indented area of base and loose food particles. During facility walkthrough on 02/09/2026 at 2:00PM, with Maintenance Supervisor (MS) T, food debris was observed on matting at base of equipment. It appears this is the same food debris seen in the morning. [...]
  3. E
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteThis citation pertains to intake #s 2655849 and 2663547. Based on interview and record review, the facility failed to ensure residents were treated with dignity and respect for 2 of 12 residents (Resident #10 and #17), and residents in attendance at the resident group meeting, reviewed for resident rights, dignity and respect.
  4. E
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on interview and record review, the facility failed to formulate and complete advanced directives in a timely manner for 4 of 17 residents (R2, R4, R6, and R24) reviewed for advanced directives.
  5. E
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on interview and record review, the facility failed to ensure the provider was immediately notified of a change in resident medical condition for 4 of 12 residents (Resident #8, #10, #30, and #5), reviewed for notification of change.
  6. E
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 19, 2026
    Inspectors wroteBased on interview and record review, the facility failed to 1.) ensure medications and treatments were administered/completed following the physician order for 6 residents (Resident #21, #18, #6, #31, #17, and #5) out of 12 residents reviewed for nursing professional standards of practice.
  7. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure assistance with Activities for Daily Living (ADL) care was consistently provided for 2 of 12 residents (Resident #17 and #18) and residents in attendance at the resident group meeting, reviewed for ADL care.
  8. E
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteThis citation pertains to intake #2741552Based on interview and record review, the facility failed to 1.) ensure that pain management was provided to residents who required such services, consistent with professional standards of practice, and 2.) ensure that controlled pain medications were administered following provider orders and the residents' goals and preferences for 4 of 12 residents (Resident #24, R6, R1, and R20) and residents in attendance at the resident group meeting, reviewed for pain management.
  9. E
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on interview and record review, the physician failed to address pharmacy recommendations, the facility failed to implement physician approved pharmacy recommendations, and/or the facility failed to implement physician approved pharmacy recommendations timely for 4 of 5 residents (R2, R3, R12, and R24) reviewed for monthly pharmacy medication regimen reviews.
  10. E
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure medications were administered in accordance with physician orders without errors for 2 (R17 and R5) of the 7 residents observed during the medication administration task. This resulted in a facility medication error rate of 10.34% (3 errors out of 29 opportunities).
  11. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 4, 2026
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure there were no expired medications and ensure opened medications were dated in one of one medication cart and in one of one medication storage room.
  12. E
    Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    F813 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 4, 2026
    Inspectors wroteBased on observation, interview and record review, the facility failed to maintain best practices for storage of foods brought to residents by family and other visitors.
  13. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to properly assess one resident (R9) out of twelve reviewed for self-administration of medications.
  14. D
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    F628 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on interview and record review, the facility failed to provide a resident with written notice of the facility's bed hold policy upon transfer to the hospital for 1 of 2 residents (R27) reviewed for hospital transfers.
  15. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on interview and record review, the facility failed to complete Preadmission Screening and Resident Review (PASARR) Level 1 Screenings timely for 2 of 2 residents reviewed (R2 and R12).
  16. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on interview and record review, the facility failed to implement the facility policy for pressure injury/wound management for 3 of 12 residents (Resident #21, #17, and #6) reviewed for alterations in skin integrity.
  17. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 18, 2026
    Inspectors wroteBased on interview and record review, the facility failed to maintain complete medical records for 3 of 12 sample residents (R2, R3, and R27).
July 11, 2025Complaint inspection · 12 citations
  1. G
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 8, 2025
    Inspectors wroteThis citation pertains to intakes 1275497 and 1275498. Based on observation, interview, and record review, the facility failed to: 1) operationalize policies and procedures, 2) provide services as documented, 3) notify physician of wounds with oversight, 3) timely interventions of wounds, and 4) implement care plan interventions of wounds for 3 residents (R5, R6, and R9) of 4 residents reviewed for pressure ulcers, resulting in the development and worsening of pressure ulcers.
  2. F
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    F553 · Resident Rights · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) August 8, 2025
    Inspectors wroteThis citation pertains to intakes 1275500. Based on interview and record review, the facility failed to 1.) ensure care conferences were completed and 2.) ensure residents/their representatives participated in their cares at the facility for 3 residents (R2, R4, and R8) of 4 residents reviewed for care conferences. This deficient practice affects all 33 residents who reside in the facility.
  3. F
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    F835 · Administration · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) August 8, 2025
    Inspectors wroteThis citation pertains to intakes 1275500, 1275498, and 1275497. Based on interview and record review, the facility failed to administer the facility and use its resources effectively and efficiently to ensure resident cares and services met the residents needs to attain or maintain the highest practicable physical, mental and psychosocial well-being. This deficient practice affects all 33 residents who reside at the facility.
  4. F
    Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
    F841 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) August 8, 2025
    Inspectors wroteThis citation pertains to intakes 1275500, 1275498, and 1275497. Based on observation, interview and record review, the facility failed to ensure the Medical Director's involvement in the collaboration, coordination, and oversight of cares and services for 6 residents (R2, R4, R5, R6, R8, and R9), of 6 residents reviewed for physician involvement. This deficient practice affects all 33 residents who reside at the facility. Ancillary Services for Vision CareResident #2 (R2)Review of a Face Sheet for R2 revealed she originally admitted to the facility on [DATE]. In an interview on 7/8/25 at 9:03 AM, Family Member (FM) I reported concerns about R2 needing to see the eye doctor for a few months and as of last month R2 needed new glasses. [...]
  5. F
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    F867 · Administration · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) August 8, 2025
    Inspectors wroteThis citation pertains to intake 1275499, 1275500, 1275498, and 1275497. Based on interview and record review, the facility failed to operationalize policies and procedures for an effective Quality Assurance and Performance Improvement (QAPI) program by not monitoring, identifying, developing and promptly implementing corrective actions. This deficient practice affects all 33 residents who reside in the facility.
  6. E
    Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
    F710 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) August 8, 2025
    Inspectors wroteThis citation pertains to intakes 1275500, 1275498, and 1275497. Based on interview and record review, the facility failed to 1.) follow physician orders to obtain labs and change medication orders for 1 resident (R2) and 2.) ensure physician supervision of wounds for three residents (R5, R6, and R9), of 5 residents reviewed for physician supervision and the effectiveness of treatments.
  7. E
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) August 8, 2025
    Inspectors wroteThis citation pertains to intakes 1275500, 1275498, and 1275497. Based on interview and record review, the facility failed to 1.) implement systematic documentation and accurate reflection of 2 residents (R2, R5 and R6) of 4 residents reviewed for complete and accurate medical records and 2.) ensure wound dressing changes were not falsified for 1 resident (R5) of 4 residents reviewed for treatment administration.
  8. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 8, 2025
    Inspectors wroteThis citation pertains to intake 1275499 and 1275500. Based on interview and record review, the facility failed to follow policies and procedures and report allegations of neglect for 1 resident (R8) of 2 residents who complained of not receiving afternoon medications during resident council. Findings Include:Review of an Abuse Prevention Program Policy & Procedure last reviewed 1/2025 revealed: Each resident has the right to be free from abuse, neglect, and corporal punishment of any type by staff or anyone. Neglect, is defined as the failure of the facility, its employees or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish or emotional distress. REPORTING/RESPONSE: [...]
  9. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 8, 2025
    Inspectors wroteThis citation pertains to intake 1275498, and 1275497. Based on interview and record review, the facility failed to: 1) operationalize policies and procedures, to 2) investigate and address allegations of neglect for two residents (R8 and another unknown resident from resident council) who alleged they did not receive afternoon medications, 3) ensure the alleged staff had current abuse/neglect training, and 4) continue to monitor, correct, and prevent further neglect of dressing changes and wound care not being provided, for three residents (R5, R6, and R9) of 4 residents reviewed for wound care after a Facility Reported Incident (FRI) was reported to the State Agency on 5/10/25.
  10. D
    Assist a resident in gaining access to vision and hearing services.
    F685 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 8, 2025
    Inspectors wroteThis citation pertains to intake 1275500. Based on interview and record review, the facility failed to accommodate and provide vision services for 1 resident (Resident #2) of 3 residents reviewed for ancillary services.
  11. D
    Develop, implement, and/or maintain an effective training program for all new and existing staff members.
    F940 · Administration · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 8, 2025
    Inspectors wroteThis citation pertains to intake 1275498, 1275500, and 1275497. Based on interview and record review, the facility failed to provide agency staff training/orientation to the facility prior to starting their shift for 2 of 2 agency nurses reviewed for training and one agency Certified Nursing Assistant (CNA). This deficient practice has the potential to affect all 33 residents who reside at the facility.
  12. D
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    F947 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 8, 2025
    Inspectors wroteThis citation pertains to intake 1275498, 1275500, and 1275497. Based on interview and record review, the facility failed to ensure 2 Certified Nursing Assistants (CNA's) received their annual competencies out of 2 CNAs reviewed for sufficient training and continuing competencies. This deficient practice has the potential to affect all 33 residents who reside at the facility.
December 4, 2024Standard inspection · 14 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) January 15, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to prepare food in accordance with professional standards for food service safety. This deficient practice has the potential to result in food borne illness among all residents that consume food from the kitchen.
  2. F
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) January 15, 2025
    Inspectors wroteBased on observation the facility failed to maintain a safe, functional, sanitary, and comfortable environment for residents, staff, and the public. This resulted in an increased potential for contamination and a possible decrease in the satisfaction of living, affecting residents in following areas: During an observation on 12/02/24 at 9:21 AM, the following were noted in the living area of bed 14-2: (a) the window blinds had multiple broken slats, (b) the foot board of the bed had fall off and laid on the floor at the end of the bed on top of the machine that controlled the APM (alternating pressure mattress), and (c) at the foot of the bed a strip of molding that secured and protected a cord had been pulled off the wall and laid on the floor. During an observation on 12/02/24 at 9:59 AM, the following was noted in the east hall dining room: [...]
  3. E
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on interview and record review, the facility failed to notify the Guardian of changes for one (R30) of one resident reviewed for notification of changes.
  4. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 15, 2025
    Inspectors wroteBased on observation and interview, the facility failed to keep comfortable temperatures and a homelike environment for 5 (R10, R3, R13, R29, R4) of 5 residents reviewed for comfortable temperatures and homelike environment.
  5. E
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on interview and record review the facility failed to account for controlled substances according to professional standards for three of four residents reviewed. (Resident #28, Resident #29, and Resident #32)
  6. E
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 15, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide food at a palatable temperature to 3 of 16 residents and all residents who consume food resulting in the potential for decreased food consumption and potential nutritional decline. During a tour of lunch service, at 12:08 PM on 12/2/24, an interview with Dietary Manager (DM) D found that the plate warmer has not been working that good since he started a month ago. At this time the plates were found to be 88F. DM D stated that he's only been here a month and has had the plate warmer looked at a couple times. When asked if there was a way to turn it up, DM D stated it only has an on and off switch. Outside of thermal covers, the facility does not use any other equipment to ensure hot food to residents. [...]
  7. E
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    F809 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 15, 2025
    Inspectors wroteBased on interview and record review, the facility failed to consistently provide bedtime snacks to four of four residents (Resident #17, Resident #5, Resident #12, and Resident #133) reviewed.
  8. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 15, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a call light was within reach for one resident ( Resident #133) out of four residents reviewed.
  9. D
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    F585 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 15, 2025
    Inspectors wroteBased on interview and record review, the facility failed to follow policies and procedures to resolve a grievance for missing items for one (R183) of one resident reviewed for missing items.
  10. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 15, 2025
    Inspectors wroteBased on interview and record review, the facility failed to develop and implement a comprehensive, person-centered care plan for one (R30) of one resident reviewed for care plans and interventions.
  11. D
    Provide appropriate foot care.
    F687 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 15, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to provide foot care for 1 (R13) of two residents reviewed for foot care.
  12. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 15, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to safely secure and store an oxygen tank for one (R183) of one resident reviewed for oxygen tank storage. Findings; R183 During an observation and an interview on 12/2/24 at 9:51 AM, R183 was not in her room, and her coat and a bag of belongings sat in a chair. A portable oxygen tank also sat in the chair laying across the arms of the chair. The Director of Nursing (DON) walked by at this time and the placement of the portable oxygen tank was pointed out to her. The DON reported that it should not stored in that manner. Review of an Oxygen Storage policy last reviewed 1/2024 revealed: -[Oxygen] Cylinders must be secured in racks or by chains.
  13. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 15, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to monitor weights, provide appropriate nutrition, meals and supplements as ordered, and provide assistance with meals for two (R30 and R29) of 2 residents reviewed for nutrition.
  14. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 15, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to store and label medications with currently accepted professional standards for 1 of 1 medication carts reviewed.
January 10, 2024Standard inspection, Complaint inspection · 8 citations
  1. F
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) February 16, 2024
    Inspectors wroteBased on observation and interview, the facility failed to: 1) label medications in the medication cart and the medication room and 2) secure a medication cart when unattended, potentially affecting all facility residents, resulting in the potential for residents to receive another resident's medications, the potential for cross-contamination from the sharing of resident medications, the potential for residents to receive expired/ less effective medications, the potential for expired Tuberculin Protein Derivative being administered, the potential for inaccurate tuberculin test results from possible oxidation and degradation of the solution, and the potential for unauthorized access to the medication cart and misappropriation of resident medications.
  2. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) February 16, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to: 1. Maintain the seals on the cooler unit and keep it clean; 2. Provide adequate/sufficient cold holding equipment in order to ensure proper thawing, cooling and storage of potentially hazardous and non-potentially hazardous foods; 3. Ensure proper working order of a dish machine; 4. Ensure chemicals are being properly stored; 5. Bulk storage containers are properly labeled; 6. Ensure equipment is maintained and functions in properly. These conditions resulted in an increased risk of contaminated foods and an increased risk of food borne illness that can affect 25 residents who consume food and beverages from the kitchen. 1. During a tour of the kitchen, on 1/8/24 at 10:25 AM, the True 2 door cooler unit (only commercial cooler) was observed to have torn door seals. [...]
  3. D
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    F582 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 16, 2024
    Inspectors wroteBased on interview and record review, the facility failed to provide 1 of 3 Residents (R84) reviewed for notice of Medicare Non-Coverage with advanced notice of the ending of Medicare coverage, resulting in the potential for R84 to have unexpected medical expenses and financial hardship.
  4. D
    Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
    F626 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 16, 2024
    Inspectors wroteThis citation pertains to intake: MI00140469. Based on interview and record review, the facility failed to allow a resident to return to the facility after being sent to the hospital for psychiatric issues for one resident, Resident #79 (R79), of three reviewed for facility-initiated transfers, resulting in R79 being displaced and denied psychiatric help due to having to be held in the Emergency Department (ED) for 2-3 weeks because he did not have a home to return to.
  5. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 16, 2024
    Inspectors wroteBased on interview and record review, the facility failed to collaborate with dialysis for the medical care of 1 Resident (R9) of 1 Resident reviewed for Dialysis care, resulting in the potential for medical needs to be missed.
  6. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 16, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure a monthly pharmacy medication regimen review was performed and/or the pharmacy recommendation was acted upon in a timely manner after the physician approved the recommendation for 2 of 5 residents reviewed (R9 and R15), resulting in the pharmacy not performing a monthly medication regimen review for R9, the pharmacy recommendation not being implemented after the physician approved it in a timely manner for R15, the potential for the physician not being made aware of potentially serious concerns with a resident's medication regimen, and the potential for serious adverse effects from a delay in implementing a physician approved pharmacy recommendation.
  7. D
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    F849 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 16, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to provide collaborative care for 1 hospice Resident (R24) of 1 Resident reviewed for hospice care, resulting in the potential for unmet needs.
  8. D
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    F868 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 16, 2024
    Inspectors wroteBased on interview and record review, the facility failed to have the required Quarterly Quality Assessment and Assurance Committee meeting that included key personnel (Medical Director, Director of Nursing, and at least one of who must be: Nursing Home Administrator, a board member or other individual in leadership role and the Infection Preventionist) for 1 of the 4 quarters in 2023, resulting in the potential for quality improvement concerns to be missed.

Fire safety inspections

32 fire safety citations on file: 17 on February 12, 2026, 6 on December 4, 2024, 9 on January 10, 2024.

Every fire safety citation32 citations
  1. F
    Develop Emergency Preparedness policies and procedures.
    E 13 · February 12, 2026 · Corrected (the home has a date of correction)
  2. F
    Address subsistence needs for staff and patients.
    E 15 · February 12, 2026 · Corrected (the home has a date of correction)
  3. F
    Conduct testing and exercise requirements.
    E 39 · February 12, 2026 · Corrected (the home has a date of correction)
  4. F
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · February 12, 2026 · Corrected (the home has a date of correction)
  5. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · February 12, 2026 · Corrected (the home has a date of correction)
  6. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · February 12, 2026 · Corrected (the home has a date of correction)
  7. F
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · February 12, 2026 · Corrected (the home has a date of correction)
  8. F
    Have simulated fire drills held at unexpected times.
    K 712 · February 12, 2026 · Corrected (the home has a date of correction)
  9. F
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · February 12, 2026 · Corrected (the home has a date of correction)
  10. F
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · February 12, 2026 · Corrected (the home has a date of correction)
  11. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · February 12, 2026 · Corrected (the home has a date of correction)
  12. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · February 12, 2026 · Corrected (the home has a date of correction)
  13. E
    Provide properly protected cooking facilities.
    K 324 · February 12, 2026 · Corrected (the home has a date of correction)
  14. E
    Install corridor and hallway doors that block smoke.
    K 363 · February 12, 2026 · Corrected (the home has a date of correction)
  15. E
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · February 12, 2026 · Corrected (the home has a date of correction)
  16. E
    Have proper medical gas storage and administration areas.
    K 923 · February 12, 2026 · Corrected (the home has a date of correction)
  17. D
    Provide a written emergency evacuation plan.
    K 711 · February 12, 2026 · Corrected (the home has a date of correction)
  18. F
    Provide properly protected cooking facilities.
    K 324 · December 4, 2024 · Corrected (the home has a date of correction)
  19. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · December 4, 2024 · Corrected (the home has a date of correction)
  20. F
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · December 4, 2024 · Corrected (the home has a date of correction)
  21. E
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · December 4, 2024 · Corrected (the home has a date of correction)
  22. E
    Install corridor and hallway doors that block smoke.
    K 363 · December 4, 2024 · Corrected (the home has a date of correction)
  23. E
    Have restrictions on the use of highly flammable decorations.
    K 753 · December 4, 2024 · Corrected (the home has a date of correction)
  24. F
    Develop Emergency Preparedness policies and procedures.
    E 13 · January 10, 2024 · Corrected (the home has a date of correction)
  25. F
    Conduct testing and exercise requirements.
    E 39 · January 10, 2024 · Corrected (the home has a date of correction)
  26. F
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · January 10, 2024 · Corrected (the home has a date of correction)
  27. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · January 10, 2024 · Corrected (the home has a date of correction)
  28. F
    Install an approved automatic sprinkler system.
    K 351 · January 10, 2024 · Corrected (the home has a date of correction)
  29. F
    Have simulated fire drills held at unexpected times.
    K 712 · January 10, 2024 · Corrected (the home has a date of correction)
  30. F
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · January 10, 2024 · Corrected (the home has a date of correction)
  31. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · January 10, 2024 · Corrected (the home has a date of correction)
  32. E
    Install corridor and hallway doors that block smoke.
    K 363 · January 10, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMichiganUnited States
All nursing staff (RN, LPN and aides)3.723.993.86
Registered nurses0.720.780.69
All nursing staff on weekends3.333.503.42
Nurse aides2.17
Licensed practical nurses0.83
Nursing staff turnover (share who left in a year)71.0%44.1%45.8%
Registered nurse turnover66.7%39.2%42.9%
Administrators who left1

CMS expects 3.22 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.88 on weekdays and 3.33 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 18.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.35 in April to June 2025 to 3.72 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.720.723.883.33 18.4%0 of 9027
Oct to Dec 20253.570.763.733.16 18.3%0 of 9231
Jul to Sep 20253.420.863.503.21 28.0%0 of 9231
Apr to Jun 20253.350.713.502.99 9.3%0 of 9131
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Michigan, Jan to Mar 20263.950.704.143.453.3%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Michigan

JobMedianMiddle halfEmployed
Michigan, all employers
CNAs (nursing assistants)$19.03$18.35 to $21.5943,290
LPNs and LVNs$31.47$29.83 to $35.5210,880
Registered nurses$45.34$39.46 to $49.74104,950
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Riverside Nursing Centre. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

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Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMichiganUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
20.010.813.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.91.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.53.03.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
2.11.11.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
17.212.014.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
7.55.14.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
11.614.815.4

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Riverside Nursing Centre's Medicare short-stay residents. How to read these, and what Medicare pays for.

Went home or back to the community

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

US median of homes 51.5% · Michigan: 89 better, 22 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 18 eligible stays.

Potentially preventable readmissions

10.1% this home

No different from the national rate

US median of homes 10.7% · Michigan: 0 better, 9 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 25 eligible stays.

Infections that led to a hospital stay

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

US median of homes 7.1% · Michigan: 1 better, 1 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 11 eligible stays.

Self-care and mobility at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Michigan57.6% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 16 residents counted.

Falls with major injury

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Michigan0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 18 residents counted.

New or worsened pressure ulcers

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Michigan1.3% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 18 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Michigan99.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 8 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: ATRIUM HILLCREST, LLC. CMS links this home to Atrium Centers, a group of 26 nursing homes averaging 2.9 stars overall.

NameRoleTypeShareSince
Atrium Centers, LLC5% or greater direct ownership interestOrganization100%10/01/2007
Bailey, EsselCorporate directorIndividual10/01/2007
Finney, DonaldCorporate directorIndividual08/22/2012
McDermott, ThomasCorporate officerIndividual03/13/2019
Atrium Centers Management LLCOperational/managerial controlOrganization10/01/2007
Orion Operating Services LLCOperational/managerial controlOrganization10/01/2007
Albright Ross, SusanOperational/managerial controlIndividual01/01/2018
Lockhart, DennisOperational/managerial controlIndividual08/01/2018
McGahan, LisaOperational/managerial controlIndividual02/25/2019

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 13 problems in this area, most recently on April 20, 2026: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on February 12, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on February 12, 2026: "Ensure services provided by the nursing facility meet professional standards of quality."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 6 problems in this area, most recently on February 12, 2026: "Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.33 hours per resident per day, below the Michigan average of 3.50.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Michigan contacts for a concern about a nursing home

These are the official offices in Michigan. NursingHomeClear cannot take or act on complaints.

Common questions

What is Riverside Nursing Centre's Medicare star rating?
CMS rates Riverside Nursing Centre 1 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Riverside Nursing Centre get at its last inspection?
17 health deficiencies at the standard inspection on February 12, 2026. The Michigan average is 9.9.
Has Riverside Nursing Centre been fined?
CMS lists no fines in the last three years.
Does Riverside Nursing Centre accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Riverside Nursing Centre?
CMS lists 9 owners and managers, and links the home to Atrium Centers. Legal business name: ATRIUM HILLCREST, LLC.

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