The Pines at Rutland Center for Nursing & Rehabili
99 Allen Street, Rutland, VT 05701 · Rutland County · (802) 775-2331
125 certified beds, about 115 residents a day · For profit - Partnership · Medicare and Medicaid since 1971
Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 475018 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on December 17, 2025, inspectors cited 6 health deficiencies (the Vermont average is 7.9, the national average 9.2).
Of 20 health citations since August 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $8,512 in the last three years; the largest was $8,512, and the latest is dated September 18, 2024.
Nurses and nurse aides worked 3.83 hours per resident per day, against 4.22 across Vermont and 3.86 nationally. Registered nurses accounted for 1.00 of those hours.
43.0% of nursing staff left within the year CMS measured (Vermont average 55.4%).
CMS links it to National Health Care Associates, an affiliated group of 42 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
708/23
609/24
111/24
612/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 20 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
15D
4E
0F
Potential for minimal harm
0A
0B
0C
December 17, 2025Standard inspection · 6 citations
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on interview and record review the facility failed to inform a resident representative in advance of the risks and benefits of the proposed care, the treatment alternatives, or other options for 1 of 5 sampled residents (Resident #86).
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on observation, interview, and record review, the facility failed to notify a resident's representative of changes of condition for 1 of 28 residents in the sample (Resident #86).
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility failed to create a comprehensive care plan related to incontinence care for 1 of 28 residents in a standard survey sample (Resident #64).
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure quality of care for 1 of 28 residents in a standard survey sample (Resident #15).
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide adequate supervision to prevent potential injury for 1 of 28 residents in the sample (Resident #86).
- D Provide care or services that was trauma informed and/or culturally competent.
Inspectors wroteBased on observation, interview, and record review, the facility failed to conduct a trauma informed care assessment to establish possible triggers for re-traumatization for 1 of 2 residents in the sample (Resident #49).
November 25, 2024Complaint inspection · 1 citation
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, and staff interview, the facility failed to ensure kitchen staff properly air-dried or hand dried pans prior to storage and failed to maintain a clean sanitary food service area.
September 18, 2024Standard inspection, Complaint inspection · 6 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased upon interview and record review, the facility failed to provide adequate supervision to prevent accidents resulting in harm to one resident [Res.#59] of 6 sampled residents.
- E Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observations, interview, and record review, the facility failed to assess a resident for the ability to self-administer medications and initiate a care plan related to self-administration of medications for 2 of 8 sampled residents (Residents #82 and #92).
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wrotePer interview and record review, the facility failed to provide activities of daily living care (ADL) based on resident preference for 1 of 32 sampled residents (Resident #11).
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview and record review, the facility failed to provide pharmaceutical services to meet each resident's needs for 1 of 32 sampled residents (Resident #11).
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure medications were properly stored for 1 of 8 of the applicable sample (Resident # 92).
- D Keep signed and dated reports of x-rays and other diagnostic services in the residents record.
Inspectors wrotePer interview and record review, the facility failed to file in the resident's clinical record signed and dated x-ray reports for 1 of 32 residents (Resident #24). The failure to ensure radiology results were filed in the resident's clinical record placed him/her at risk for unmet care needs.
August 9, 2023Standard inspection · 7 citations
- E Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observations, interviews, and record reviews the facility failed to ensure services provided met professional standards of quality regarding resident medications administered as ordered for 3 of 35 sampled residents (Resident #266, #6, & #59) and regarding tube feeding and weight monitoring for 1 resident [Resident #59].
- E Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interview and record review, the facility pharmacist failed to identify and report medication scheduling errors for 1 of 5 sampled residents (Resident #6) resulting in the potential for decreased therapeutic effects of other medications.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility failed to implement care plan interventions regarding tube feeding and medications for 1 resident [Res. #59] of 35 sampled residents.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on interview and record review, the facility failed to revise a comprehensive care plan to include interventions that addresses the resident's goal to maintain his or her highest practicable well-being regarding walking for 1 of 35 residents (Resident #80).
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased upon observations, interview, and record review, the facility failed to ensure tube feedings were administered as ordered and weight status was monitored as ordered for 1 resident [Res. #59] of 35 sampled residents.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on staff interview and record review the facility failed to ensure that the attending physician reviewed and addressed recommendations made by the licensed consulting pharmacist for 2 of 5 residents in the applicable sample(Residents #266 & #59), and failed to ensure that a medication was available for administration per physicians orders for 2 of 5 residents in the applicable sample (Residents #26 & #59).
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interview and record review the facility failed to ensure that resident medical records reflected accurate medication administration for 1 of 34 residents in the sample (Resident #31).
Fire safety inspections
8 fire safety citations on file: 1 on August 31, 2022, 7 on July 14, 2021.
Every fire safety citation8 citations
- C Inspect, test, and maintain automatic sprinkler systems.
- D Meet other general requirements that are deficient.
- D Follow proper procedures when the fire alarm was out of service for more than 4 hours.
- D Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
- D Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
- D Install corridor and hallway doors that block smoke.
- D Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D Have properly installed electrical wiring and gas equipment.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| September 18, 2024 | Fine | $8,512 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Vermont | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.83 | 4.22 | 3.86 |
| Registered nurses | 1.00 | 0.80 | 0.69 |
| All nursing staff on weekends | 3.26 | 3.66 | 3.42 |
| Nurse aides | 2.17 | ||
| Licensed practical nurses | 0.67 | ||
| Nursing staff turnover (share who left in a year) | 43.0% | 55.4% | 45.8% |
| Registered nurse turnover | 29.2% | 39.9% | 42.9% |
| Administrators who left | 1 |
CMS expects 4.32 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.06 on weekdays and 3.26 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.74 in April to June 2025 to 3.83 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.83 | 1.00 | 4.06 | 3.26 | 0.0% | 0 of 90 | 115 |
| Oct to Dec 2025 | 3.89 | 0.89 | 4.14 | 3.25 | 0.0% | 0 of 92 | 111 |
| Jul to Sep 2025 | 3.74 | 0.89 | 3.98 | 3.14 | 0.0% | 0 of 92 | 113 |
| Apr to Jun 2025 | 3.74 | 0.93 | 3.96 | 3.19 | 0.0% | 0 of 91 | 113 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Vermont, Jan to Mar 2026 | 4.25 | 0.79 | 4.47 | 3.71 | 23.2% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Vermont | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 12.8 | 19.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.3 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.4 | 2.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.6 | 5.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.8 | 1.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 15.7 | 17.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 7.0 | 5.3 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 14.9 | 19.9 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 18.6 | 22.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 22.0 | 17.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.5 | 1.5 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.2 | 2.9 | 1.8 |
Owners and operators
Legal business name: RUTLAND CROSSINGS LLC. CMS links this home to National Health Care Associates, a group of 42 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Bnb Health Care Funds LLC | 5% or greater direct ownership interest | Organization | 7% | 01/01/2013 |
| Cohen, David | 5% or greater direct ownership interest | Individual | 7% | 11/01/2007 |
| Fuchs, Morris | 5% or greater direct ownership interest | Individual | 8% | 11/01/2007 |
| Goldenberg, Chaim | 5% or greater direct ownership interest | Individual | 5% | 11/01/2007 |
| Lipman, Michael | 5% or greater direct ownership interest | Individual | 5% | 11/01/2007 |
| Manela, Magda | 5% or greater direct ownership interest | Individual | 5% | 11/01/2007 |
| Ostreicher, Marvin | 5% or greater direct ownership interest | Individual | 22% | 11/01/2007 |
| Roberts, Tzivy | 5% or greater direct ownership interest | Individual | 7% | 01/01/2014 |
| Sullivan, Diane | W-2 managing employee | Individual | 01/30/2022 | |
| Ostreicher, Marvin | Corporate director | Individual | 11/01/2007 | |
| Bokow, Barry | Operational/managerial control | Individual | 11/01/2007 | |
| Ostreicher, Marvin | Operational/managerial control | Individual | 11/01/2007 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on December 17, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on December 17, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on December 17, 2025: "Ensure that residents are fully informed and understand their health status, care and treatments."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on September 18, 2024: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.26 hours per resident per day, below the Vermont average of 3.66.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Mountain View Center Genesis Healthcare Rutland, 0.3 mi · 3 of 5 stars · 28 citations
- Rutland Healthcare & Rehabilitation Center Rutland, 1.2 mi · 5 of 5 stars · 10 citations
- Gill Odd Fellows Home of Vermont Ludlow, 19.2 mi · 4 of 5 stars · 25 citations
- Granville Center for Rehabilitation and Nursing Granville, 20.5 mi · 1 of 5 stars · 23 citations
- Slate Valley Center for Rehabilitation and Nursing Granville, 22.6 mi · 5 of 5 stars · 8 citations
Vermont contacts for a concern about a nursing home
These are the official offices in Vermont. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Vermont Division of Licensing and Protection, Survey and Certification, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Vermont Long-Term Care Ombudsman Project, Vermont Legal Aid, 1-800-889-2047. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Vermont DLP Survey Statements (Find Survey Results), where Vermont publishes its own records on licensed homes.
Common questions
- What is The Pines at Rutland Center for Nursing & Rehabili's Medicare star rating?
- CMS rates The Pines at Rutland Center for Nursing & Rehabili 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did The Pines at Rutland Center for Nursing & Rehabili get at its last inspection?
- 6 health deficiencies at the standard inspection on December 17, 2025. The Vermont average is 7.9.
- Has The Pines at Rutland Center for Nursing & Rehabili been fined?
- Yes. CMS lists 1 fine totaling $8,512 in the last three years.
- Does The Pines at Rutland Center for Nursing & Rehabili accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns The Pines at Rutland Center for Nursing & Rehabili?
- CMS lists 12 owners and managers, and links the home to National Health Care Associates. Legal business name: RUTLAND CROSSINGS LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.