128 Phoenix Mills Cross Road, Cooperstown, NY 13326 · Otsego County · (607) 544-2600
174 certified beds, about 170 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1974
CMS Care Compare ratings, data as of September 1, 2026 · CCN 335412 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on May 2, 2024, inspectors cited 2 health deficiencies (the New York average is 8.1, the national average 9.2).
None of its 34 health citations since December 2019 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.37 hours per resident per day, against 3.63 across New York and 3.86 nationally. Registered nurses accounted for 0.50 of those hours.
64.3% of nursing staff left within the year CMS measured (New York average 40.3%).
CMS links it to Centers Health Care, an affiliated group of 36 nursing homes.
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 34 health citations on file.
Inspectors wroteBased on observation, record review, and interviews conducted during the recertification survey, the facility did not ensure drugs and biologicals were labelled and stored in accordance with professional standards of practice. Specifically, (a.) opened medications had no open and/or expiration dates; (b.) controlled substances were not kept secured in a double locked cabinet; (c.) expired medications were present; and (d.) medications were left on top of medication cart unattended. This was evident for 3 out of 10 medication carts reviewed, and for 2 out of 5 medication storage rooms reviewed. This is evidenced by: The facility's Medication Administration Policy and Procedure, effective 12/2019 documented, the expiration date on the medication label must be checked prior to administering. When opening a multi-dose container, the date should be recorded on the container. [...]
Inspectors wroteBased on observation, record review, and staff interviews during the recertification survey, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety in the main kitchen and 7 of 10 kitchenettes. Specifically, food contact equipment was not being sanitized, thermometers were not calibrated, and surfaces were not clean. This is evidenced by: During observations in the main kitchen on 4/22/2024 at 6:48 PM: • The concentration of quaternary ammonium compound used in the final, sanitizing rinse sink of the 3-compartment sink was 0 parts per million when measured at 70 degrees Fahrenheit, in accordance with the testing kit directions; food contact equipment was being washed during this observation. [...]
Inspectors wroteBased on observations, record reviews, and interviews during the recertification and abbreviated survey (Case # NY00318691), the facility did not ensure sufficient nursing staff to provide nursing services to attain or maintain the highest practicable physical, mental, and psychosocial well-being for all residents in the facility. Specifically, call lights were not answered timely to meet the needs of residents, with multiple residents stating there were long waits for call lights, and there were 34 falls documented for the month of April 2024. This is evidenced by: The Facility Assessment, last updated 3/01/2024, documented the facility capacity was 174 residents with an average daily census range of 163-170 residents. The following two units were designated for extra staffing: [NAME]: 30 designated short term rehab beds, and Serenity Place: [...]
Inspectors wroteBased on record review and interviews during the recertification and abbreviated survey (Case #NY00324855), the facility did not ensure the resident's right to be free from neglect for 1 (Resident #45) of 6 residents reviewed for abuse and neglect. Specifically, on 9/19/2023, Certified Nurse Aide #4 did not use two staff for bed mobility as documented in Resident #45's Comprehensive Care Plan while providing care to the resident. Resident #45 rolled out of bed onto the floor. This is evidenced by: Resident #45 was admitted to the facility with diagnoses of hypertensive heart disease (a long-term condition that develops over many years in people who have high blood pressure), chronic obstructive pulmonary disorder (a chronic inflammatory lung disease that causes obstructed airflow from the lungs), and morbid (severe) obesity. [...]
Inspectors wroteBased on record review and interviews during a recertification and abbreviated survey (Case # NY00324855), the facility did not ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury, to the administrator of the facility and to other officials (including to the State Survey Agency and adult protective services where state law provides for jurisdiction in long-term care facilities) in accordance with State law through established procedures for 1 resident (Resident #45) of 6 [...]
Inspectors wroteBased on record review and interviews during a recertification and abbreviated survey (Case # NY00324038), the facility did not ensure residents who were hospitalized or on therapeutic leave were allowed to return to the facility for skilled nursing or nursing facility care or services for 1 of 2 residents reviewed (Resident #165). Specifically, Resident #165 was sent to the hospital on 9/12/2023 for evaluation for behaviors. The resident was medically cleared and discharged from the emergency department. The facility refused to accept the transfer back to the facility. This is evidenced by: [...]
Inspectors wroteBased on record review and interviews during an abbreviated survey (Case #NY00275660), the facility did not ensure the services provided or arranged by the facility, as outlined by the comprehensive care plan, were provided by qualified persons in accordance with each resident's written plan of care for 1 (Resident #1) of 2 residents reviewed for services provided by qualified persons. Specifically, Resident #1's nephrostomy tubes (a tube that lets urine drain from the kidney through an opening in the skin on the back into a drainage bag) were flushed by Licensed Practical Nurses who were not qualified to do so within their scope of practice . This was evidenced by: The Policy and Procedure titled, Nephrostomy Tube, dated 5/2019, documented the care of a resident with a nephrostomy tube was to only be performed by a Licensed Nurse. [...]
Inspectors wroteBased on record review, and interviews during an abbreviated survey (Case #NY00275660), the facility did not ensure that licensed nurses have the specific competencies and skill sets necessary to care for residents' needs, as identified through resident assessments, and described in the plan of care for 1 (Resident #1) of 2 residents reviewed for nursing competencies and skill sets necessary to care for residents' needs. Specifically, for Resident # 1 who had nephrostomy tubes (a tube that lets urine drain from the kidney through an opening in the skin on the back into a drainage bag) to drain each kidney, the facility was unable to provide nursing competencies that documented Registered Nurses had the skills to flush nephrostomy tubes. This was evidenced by: [...]
Inspectors wroteBased on observation and staff interview during the recertification survey dated 2/28/2022 through 3/8/2022, the facility did not provide effective housekeeping and maintenance services. Specifically, the facility did not ensure that on four (4) of 4 resident units observed, the walls, ceilings, and floors were clean and/or in good repair. This is evidenced as follows: During observations on 03/04/2022 at 10:05 AM, the floor linoleum was separating forming a gap revealing the subfloor in resident rooms #A221, #A227, #A255, #A279, #B136, #D103, #D130, #D179, #D259, and Salon/Barber room #C208A. The floor was soiled with ground-in dirt in resident rooms #A255, #B102, and #D130 and the corridors next to walls on the [NAME] Glen unit, Country Meadows unit, and [NAME] unit. [...]
Inspectors wroteBased on observations, record review and interview, during a recertification survey dated 2/28/2022 through 3/8/2022, the facility did not ensure that comprehensive person-centered care plans (CCP) were developed and implemented for each resident consistent with the resident rights set forth that include measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the comprehensive assessment for five (5) (Resident #'s 57, 85, 89, 367 and #512) of thirty three (33) residents reviewed. Specifically, for Resident #57, the facility did not ensure a care plan was developed to address the resident's frequent diarrhea; for Resident #85, did not ensure a care plan was developed for the resident's use of anticoagulant therapy and increased risks of bleeding; [...]
Inspectors wroteBased on observations, interviews and record review during the recertification survey, the facility did not ensure provision of sufficient nursing staff with the appropriate competencies and skills sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident throughout the facility. Specifically, the facility did not ensure the desired staffing levels for Licensed Practical Nurses (LPNs), as documented in the Facility Assessment, were met 9 of 9 calendar days from 2/27/2022 to 3/7/2022 and Certified Nursing Assistants (CNAs), as documented in the Facility Assessment, were met for 9 out of 9 calendar days from 2/27/2022 to 3/7/2022. This is evidenced by: The Facility assessment dated [DATE]; rev. 03/1/2022 documented Staffing Plan; See Attached. [...]
Inspectors wroteBased on observations, record review, and interviews during a recertification survey dated 2/28/2022 through 3/8/2022, the facility did not ensure that there were no more than 14 hours between a substantial evening meal and breakfast the following day, except, when a nourishing snack was served at bedtime, up to 16 hours may elapse between a substantial evening meal and breakfast the following day if a resident group agrees to this meal span. Specifically, the facility did not ensure a nourishing bedtime snack was provided when there was a greater than 14-hour time span between the evening meal and breakfast. This was evidenced by: A review of the document titled, Mealtimes undated, documented the meal times were approximate to when the trays/meals would arrive in the designated dining areas: Breakfast: Cart Country Meadows (CM) Left #1: 7:40 AM Cart CM Right #2: [...]
Inspectors wroteBased on observation, manufacturer's directions review, and staff interview during the recertification survey, the facility did not store, prepare, distribute and serve food in accordance with professional standards for food service safety. The safe and sanitary operation of a professional kitchen is to include particular methods of operation. Specifically, the automatic dishwashing machine (dish machine) was not operating within the manufacturer's specifications, the concentration of chemical sanitizing rinse (QAC) utilized in the three-compartment sink was less than that required by the manufacturer, and equipment and serving areas (9 of 9 kitchenettes) required cleaning or equipment repairs. This is evidenced as follows: The kitchen and unit kitchenettes were inspected on 02/28/2022 at 11:16 AM. [...]
Inspectors wroteBased on record review and interview during the recertification survey dated 2/28/2022 through 3/8/2022, the facility did not ensure medical records on each resident were complete and accurately documented for 6 (Residents #s 36,42,57,104,113, and 512) of 33 residents reviewed. Specifically, for Resident #36 the facility did not ensure documentation of the resident's condition or follow-up upon return from the emergency room, for Resident #42 the facility did not ensure documentation for the resident's transfer out of bed (oob) was accurately reflected when the resident did not get oob; [...]
Inspectors wroteBased on observation, record review and interviews during a recertification survey dated 2/28/2022 through 3/8/2022, the facility did not maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment, and to help prevent the development and transmission of communicable diseases, infections and COVID-19. Specifically, for 1 (Serenity Place) of 5 units, the facility did not ensure contact and droplet precautions were maintained when Resident #55, who tested positive for COVID-19, was not socially distanced from residents who did not test positive for COVID-19 and for Resident #42, the facility did not ensure infection control practices were maintained during the disposal of soiled linen following incontinence care. Finding #1: [...]
Inspectors wroteBased on observation, record review, and staff interview during the recertification survey dated 2/28/2022 through 3/8/2022, the facility did not maintain a pest-free environment and an effective pest control program. Specifically, the facility did not maintain an adequate pest control program as evidenced by multiple sightings of rodent droppings. This is evidenced as follows: During observations on 02/28/2022 at 11:16 AM, rodent droppings were found in the cabinets below the tray line counters in the Oak Creek and [NAME] Creek kitchenette on the [NAME] pod, the Gardenia Court kitchenette on the Country Meadows pod, the [NAME] Glen kitchenette on the Rolling Hills pod, and the Serenity Place pod main kitchenette. [...]
Inspectors wroteBased on medical record review and staff interview during the recertification survey, the facility did not ensure that residents and/or their designated representative were fully informed of their right to an expedited review of a service termination. Specifically, residents who received Medicare Part A services did not receive timely notification (2-day notification) of the termination of services with the Notice to Medicare Non-coverage, Form CMS-10123-NOMNIC (NOMNIC). This was evident for two (2) out of three (3) sampled residents reviewed for Beneficiary Protection Notification (residents #363 and #63). This is evidenced as follows: [...]
Inspectors wroteBased on observation, record review and interviews during the recertification survey dated 2/28/2022 through 3/8/2022, the facility did not provide needed care or services resulting in an actual or potential decline in one or more residents' physical, mental, and/or psychosocial well-being for 1 (Resident #113) of 2 residents reviewed for bowel and bladder. Specifically, for Resident #113, who received daily medications to treat constipation, the facility did not ensure the daily medications to treat constipation were effective, did not ensure their standard of practice for Bowel Management was followed and did not ensure that the medication administration record's alert tab for a resident not having a BM (bowel movement) for 3 days was utilized when the resident did not have a bowel movement for a 12 day period from 12/25/2021 through 1/5/2022. This was evidenced by: [...]
Inspectors wroteBased on observation, record review and interviews during the recertification survey conducted from 2/28/2022 to 3/8/2022, the facility did not ensure each resident maintained acceptable parameters of nutritional status, such as usual body weight or desirable body weight range, unless the resident's clinical condition demonstrated that this was not possible or resident preferences indicated otherwise for 1 (Resident #113) of 7 residents reviewed for nutrition. Specifically, for Resident #113, the facility did not weigh and re-weigh the resident in accordance with professional standards and did not evaluate the need to develop and implement nutritional interventions when the resident had a significant weight loss of 81.2 lbs. in a 2-month period from 12/14/2021 to 2/13/2022. This was evidenced by: [...]
Inspectors wroteBased on observation, record review and interviews during the recertification survey dated 2/28/2022 through 3/8/2022 the facility did not ensure that residents who require dialysis receive such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences for 1 (Resident #66) of 1 resident reviewed for dialysis. Specifically, for Resident #66, who receives dialysis, the facility did not ensure the comprehensive care plan (CCP) included interventions to provide direction for facility staff regarding the care of and monitoring for complications required for a resident receiving dialysis and did not ensure ongoing communication and collaboration with the dialysis facility regarding dialysis care and services. This was evidenced by: [...]
Inspectors wroteBased on record review and interview during the recertification survey dated 2/28/2022 through 3/8/2022, the facility did not ensure the policy developed for the monthly medication regimen review (MRR) included time frames for the different steps in the process. This is evidenced by: The Policy and Procedure (P&P) titled Medication Regimen Reviews (MRR) dated 3/20, did not document time frames when the facility staff would complete the steps in the MRR process. During an interview on 3/8/22 at 1:11 PM, the Director of Nursing stated there should be time frames for each step of the process and the policy would be fixed to address that. 10NYCRR415.18 (c)(2)
Inspectors wroteBased on record review and interviews during the recertification survey and an abbreviated survey (Case #NY00288001) dated 2/28/2022 through 3/8/2022, the facility did not ensure residents were free from significant medication errors for 1 (Resident #89) of 6 residents reviewed. Specifically, the facility did not ensure Resident #89 received antiparkinsonian medication as prescribed by the physician. This is evidenced by: The Facility Policy titled, Medication-Reconciliation last revised on 1/2020, documented the Corporation (named) will accurately reconcile medications of newly admitted residents to contribute to the creation of an accurate master medication list. [...]
Inspectors wroteBased on record review and interviews during the recertification survey and an abbreviated survey (Case #NY00262847) dated 2/28/2022 through 3/8/2022, the facility did not ensure laboratory services were obtained or provided timely to meet resident needs for 1 (Resident #366) of 1 resident reviewed for laboratory services. Specifically, for Resident #366, the facility did not ensure a physician ordered urinalysis (UA- a test of the urine used to detect and manage a wide range of disorders, such as urinary tract infections) and Culture and Sensitivity (C&S- a laboratory test to detect and identify bacteria and yeast in the urine, which may be causing a urinary tract infection) dated 8/11/20 was obtained for over 7 days. This was evidenced by: Resident #366: [...]
Inspectors wroteBased on observation, record review, and interviews during the recertification survey dated 2/28/2022 through 3/8/2022, the facility did not ensure resident menus were followed. Specifically, the facility did not ensure a an alternative entree was consistently provided and did not consistently provide the menu as written on the resident's meal ticket. This is evidenced by: The facility's lunch menu for Week #1 on Wednesday menu documented; sliced pork, mashed sweet potatoes and green peas. The alternate lunch menu documented; hot turkey sandwich and wax beans. The facility's lunch menu for Week #1 on Thursday documented; Fish, garden rice and seasoned spinach. An alternate menu item was an egg salad sandwich and green beans. [...]
Inspectors wroteBased on observation, record review, and staff interview during the recertification survey dated 2/28/2022 through 3/8/2022, the facility did not ensure foods brought to residents by family and other visitors was stored and handled safely, and the policy regarding foods brought to residents is in accordance with adopted regulations. Specifically, the policy does not include a procedure to ensure all residents have the necessary assistance in accessing and consuming food brought to them by visitors, and outdated food brought to residents was not discarded. This is evidenced as follows: Review of the facility policy on 03/04/2022 for food brought in by visitors, documented that the policy requires staff to label with the resident name and date received on all foods brought to residents. [...]
Inspectors wroteBased on observation, record review and interviews during the recertification survey, the facility did not ensure the development and implementation of comprehensive person-centered care plans (CCP), that included measurable objectives and timeframes to meet the resident's medical, nursing, mental and psychosocial needs for 6 (Resident #s 22, 29, 61, 85, 99, and #152) of 32 residents reviewed for comprehensive care plans. Specifically, the facility did not ensure that CCP's were developed to address Resident #22's contractures and range of motion (ROM) needs for the right upper extremity; Resident #29's respiratory issues that required treatment with nebulized medication and elevated ammonia levels that required medication to treat; Resident #85's internal defibrillator and episodes of syncope requiring hospitalization; Resident #99's contractures and ROM requirements; [...]
Inspectors wroteBased on observation, record review and interview during the recertification survey, the facility did not maintain an infection prevention and control program designed to prevent the development and transmission of communicable diseases and infections determined for 2 (Resident #'s 100 and 137) of 3 residents reviewed for dressing changes. Specifically, for Resident #100, the facility did not ensure that the outside of the multi-use bottles of ¼ inch iodoform packing strip and wound cleanser were clean, that gloves were changed when contaminated and that handwashing was performed between glove changes during a dressing change to the left hip; [...]
Inspectors wroteBased on observation, record review and interviews during the recertification survey, the facility did not ensure that an accurate assessment was done by a qualified professional for 2 (Resident #'s 22 and 29) of 32 residents reviewed for accuracy of assessments. Specifically, the facility did not ensure section G of the Minimum Data Set (MDS -an assessment tool) accurately represented the functional status of Resident #22's right upper extremity (UE) for the time period of 6/23/16-10/10/19 and did not accurately represent the functional status of Resident 29's left foot and left hand. This was evidenced by: The facility policy and procedure MDS dated 5/2017 documented to follow the guidelines of the most current State-specified Resident Assessment Instrument (RAI) manual correctly and effectively according to Centers for Medicare and Medicaid Services (CMS). [...]
Inspectors wroteBased on record review and interview during a recertification survey, the facility did not develop and implement a baseline care plan for each resident that included the instructions needed to provide effective and person-centered care of the resident that meet professional standards of quality care for 3 (Resident #'s 73, 75, and #82) of 13 residents reviewed for baseline care plans. Specifically, for Resident #'s 73, 75, and #82, the facility did not ensure the baseline care plans included minimum healthcare information related to Social Services. This is evidenced by: The policy and procedure titled Care Plans- Baseline, last revised 2/2019, documented the interdisciplinary team would review the healthcare practitioner's orders and implement a baseline care plan to meet the resident's immediate care needs including but not limited to: (A) Initial goals based on admission orders; [...]
Inspectors wroteBased on observation, record review and staff interviews during a recertification survey, the facility did not ensure residents who were unable to carry out activities of daily living received the necessary services to maintain personal hygiene for one (Resident #82) of two residents reviewed for Activities of Daily Living. Specifically, for Resident #82, the facility did not ensure the resident, who was unable to carry out activities of daily living, received her weekly shower to maintain good personal hygiene. This is evidenced by: The Policy and Procedure titled ADL- Bath (Shower) last revised 7/2019, documented it was the policy of the facility to shower resident, to cleanse and refresh the resident, observe the skin, and to provide increased circulation. Resident #82: [...]
Inspectors wroteBased on observations, record review, and interviews during a recertification survey the facility did not ensure that the resident environment remained as free of accident hazards as possible; and each resident received adequate supervision and assistance devices to prevent accidents for two (Resident #'s 96 and 152) of two residents reviewed for accidents. Specifically, the facility did not ensure that Resident #'s 96 and 152 were assessed for their ability to self-medicate prior to leaving medications in their rooms for them to self-administer resulting in Resident #152 missing 7 doses of Dulera HFA (a multidose inhaler used to control symptoms of obstructed airflow in the lungs). This is evidenced by: [...]
Inspectors wroteBased on observations, record review, and interviews during a recertification survey the facility did not ensure that a resident who needs respiratory care, including tracheostomy care and tracheal suctioning, is provided such care, consistent with professional standards of practice, the comprehensive person-centered care plan, the residents' goals and preferences, for one (Resident #152) of two reviewed for respiratory care. Specifically: the facility did not ensure that the residents Oxygen (O2) tank did not run dry resulting in the resident not receiving O2 therapy as prescribed. This is evidenced by: Resident #152: The resident was admitted with diagnoses of COPD (chronic obstructive pulmonary disease, recurrent pneumonia and anxiety. The Minimum Data Set (MDS-an assessment tool) dated 9/19/19, assessed the resident as having intact cognitive skills for daily decision making. [...]
Inspectors wroteBased on observation, record review and interviews during the recertification survey, the facility did not ensure that residents who require dialysis receive such services, consistent with professional standards of practice for 1 (Resident #35) of 1 residents reviewed for dialysis care. Specifically, for Resident #35, the facility did not ensure there was consistent communication with the dialysis treatment facility and that there was an ongoing assessment of the resident's condition and monitoring for complications following dialysis treatments. Resident #35: The resident was admitted to the facility with diagnoses including end stage renal disease, dependence on renal dialysis, and atrial fibrillation. The Minimum Data Set (MDS- an assessment tool) dated 9/19/19, documented the resident was cognitively intact. A Physician's Order initiated on 10/2/19, documented; [...]
Inspectors wroteBased on observation and staff interview during the recertification survey, the facility did not store, prepare, distribute or serve food in accordance with professional standards for food service safety. Food preparation and serving areas and equipment are to be kept clean and good repair. Specifically, food contact equipment and floors in the resident unit satellite kitchenettes were not clean or in good repair. This is evidenced as follows. The satellite kitchenettes were inspected on 12/16/2019 at 10:23 AM. The microwave ovens, dining tables, refrigerator door gaskets, drawers, cabinets, cupboard doors, floor in corners were soiled with food particles. Additionally, cabinets were pitted and warped, and cabinet and cupboard doors would not close when tested. [...]
12 fire safety citations on file: 6 on May 2, 2024, 5 on March 8, 2022, 1 on December 20, 2019.
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New York | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.37 | 3.63 | 3.86 |
| Registered nurses | 0.50 | 0.71 | 0.69 |
| All nursing staff on weekends | 2.93 | 3.18 | 3.42 |
| Nurse aides | 2.05 | ||
| Licensed practical nurses | 0.82 | ||
| Nursing staff turnover (share who left in a year) | 64.3% | 40.3% | 45.8% |
| Registered nurse turnover | 35.7% | 39.8% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.90 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.55 on weekdays and 2.93 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 22.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.55 in April to June 2025 to 3.37 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.37 | 0.50 | 3.55 | 2.93 | 22.1% | 0 of 90 | 170 |
| Oct to Dec 2025 | 3.25 | 0.48 | 3.40 | 2.86 | 22.7% | 0 of 92 | 166 |
| Jul to Sep 2025 | 3.23 | 0.39 | 3.42 | 2.74 | 24.8% | 0 of 92 | 169 |
| Apr to Jun 2025 | 3.55 | 0.39 | 3.74 | 3.10 | 25.0% | 0 of 91 | 166 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New York, Jan to Mar 2026 | 3.55 | 0.68 | 3.72 | 3.13 | 9.8% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Trains nurse aides: this home runs a state-approved CNA program for its own hires (state list: NYS DOH Nurse Aide Training Programs (nursing homes), as of October 1, 2026). A nursing home cannot charge aides it employs, or has offered a job, for state-approved training (42 CFR 483.152(c)). See Cooperstown Center for Rehabilitation and Nursing CNA training on CareerFunded, our sister site for career training.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| New York, all employers | |||
| CNAs (nursing assistants) | $23.36 | $21.04 to $24.99 | 87,990 |
| LPNs and LVNs | $32.30 | $29.52 to $37.00 | 39,400 |
| Registered nurses | $52.62 | $45.60 to $62.34 | 205,810 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New York | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 18.3 | 14.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.1 | 0.5 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.2 | 1.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.5 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.8 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 15.8 | 12.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 13.8 | 6.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 15.6 | 13.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 19.9 | 20.6 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 11.2 | 9.6 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.4 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.5 | 1.4 | 1.8 |
For a stay to recover after a hospital visit, these are the results CMS publishes for Cooperstown Center for Rehabilitation and Nursing's Medicare short-stay residents. On returning residents home or to the community, CMS rates it worse than the national rate (39.9% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.
39.9% this home
Worse than the national rate
US median of homes 51.5% · New York: 101 better, 157 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 222 eligible stays.
11.9% this home
No different from the national rate
US median of homes 10.7% · New York: 12 better, 5 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 197 eligible stays.
7.0% this home
No different from the national rate
US median of homes 7.1% · New York: 7 better, 21 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 154 eligible stays.
61.2% this home
Median of homes: New York60.6% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 116 residents counted.
1.3% this home
Median of homes: New York0.6% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 149 residents counted.
2.0% this home
Median of homes: New York2.0% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 149 residents counted.
96.7% this home
Median of homes: New York98.5% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 60 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: OTSEGO SNF OPERATIONS ASSOC LLC. CMS links this home to Centers Health Care, a group of 36 nursing homes averaging 2.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Otsego Kr Holding LLC | 5% or greater direct ownership interest | Organization | 99% | 01/01/2018 |
| Rozenberg, Kenneth | Direct ownership interest | Individual | 01/01/2018 | |
| Rozenberg, Kenneth | 5% or greater indirect ownership interest | Individual | 94% | 01/01/2018 |
| Goldman, Nathan | Managing control - governing body | Individual | 01/01/2025 | |
| Hendrix, Heidi | Managing control - governing body | Individual | 01/01/2025 | |
| Lantzitsky, Aharon | Managing control - governing body | Individual | 01/01/2025 | |
| Rozenberg, Kenneth | Corporate officer | Individual | 01/01/2018 | |
| Patel, Darshan | Operational/managerial control | Individual | 06/09/2025 | |
| Syrotynski, Russell | Operational/managerial control | Individual | 04/29/2025 | |
| Abramchik, Amir | Adp of the SNF | Individual | 01/01/2017 | |
| Patel, Darshan | Adp of the SNF | Individual | 06/09/2025 | |
| Syrotynski, Russell | Adp of the SNF | Individual | 04/29/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.
Licensed assisted living homes in the same town or within 5 miles, each with its New York inspection record.
These are the official offices in New York. NursingHomeClear cannot take or act on complaints.