Home / Louisiana / Lake Providence
5976 Us-65 North, Lake Providence, LA 71254 · East Carroll County · (318) 559-2248
108 certified beds, about 68 residents a day · For profit - Corporation · Medicare and Medicaid since 2003
CMS Care Compare ratings, data as of September 1, 2026 · CCN 195585 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on May 21, 2025, inspectors cited 23 health deficiencies (the Louisiana average is 6.4, the national average 9.2).
Of 68 health citations since May 2023, 3 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).
CMS lists 3 fines totaling $74,456 in the last three years; the largest was $32,825, and the latest is dated April 1, 2025.
Nurses and nurse aides worked 2.59 hours per resident per day, against 3.76 across Louisiana and 3.86 nationally. Registered nurses accounted for 0.22 of those hours.
68.1% of nursing staff left within the year CMS measured (Louisiana average 47.6%).
CMS links it to Volare Health, an affiliated group of 16 nursing homes.
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 68 health citations on file.
Inspectors wroteBased on observations and interviews, the facility failed to maintain a safe, clean, comfortable and homelike environment for 2 (#2 and #3) of 3 sampled residents reviewed for environmental concerns. The facility failed to ensure: 1) Resident #2's bed frame, bed rails, over-bed table, air conditioner, and nightstand were kept clean and in good repair; and 2) Resident #3's bed frame, bed rails, over-bed table, and floor were kept clean and in good repair.
Inspectors wroteResident #3 Review of the medical record for Resident #3 revealed an admission date of 01/14/2009 with diagnoses that included cerebral infarction, diabetes mellitus with diabetic neuropathy, chronic obstructive pulmonary disease, psychosis, schizophrenia, and major depressive disorder. Review of the quarterly MDS assessment dated [DATE] revealed a BIMS score of 14 which indicated that Resident #3 was cognitively intact. The MDS also indicated that Resident #3 was prescribed a/an: antipsychotic, antidepressant, opioid, antiplatelet, hypoglycemic, and anticonvulsant. Review of the May 2025 Medication Administration Record (MAR) revealed that Resident #3 received Divalproex for the treatment of schizophrenia, Clozapine for the treatment of psychosis, Mirtazapine for the treatment of depression, and Lorazepam for the treatment of restlessness/agitation. [...]
Inspectors wroteBased on observation and interview, the facility failed to ensure it posted the results of the most recent surveys of the facility by failing to post the results of 3 surveys that occurred after the facility's last annual survey on 05/08/2024.
Inspectors wroteResident #19 Review of the medical record for Resident #19 revealed an admission date of 09/01/2020. Resident #19 had diagnoses including hypertensive heart disease, pain, dysphagia, anxiety, depressive disorder, moderate intellectual disabilities and psychosis. Review of the quarterly MDS assessment dated [DATE] revealed a BIMS score of 5 which indicated Resident #19 had severe cognitive impairment for daily decision making and required assistance with activities of daily living (ADL). Further review of the MDS revealed the number of falls since admission or prior assessment with no injury - 2 or more and the number of falls since admission or prior assessment with injury (except major) - none Review of the Incident/Accident report dated 04/19/2025 at 9:05 a.m. [...]
Inspectors wroteBased on observations, interviews and record reviews, the facility failed to ensure Residents who were unable to carry out activities of daily living received the necessary services to maintain good grooming and personal hygiene by failing for provide adequate bathing and nail care for 4 (#27, #3, #40, #52) of 4 (#27, #3, #40, #52) Residents reviewed for activities of daily living.
Inspectors wroteResident #13 Review of the medical record for Resident #13 revealed an admission date of 09/01/2020. Resident #13 had diagnoses including heart disease, chronic obstructive pulmonary disease (COPD), depressive disorder, diabetes mellitus, paranoid schizophrenia, muscle wasting, cognitive communication deficit, and moderate intellectual disabilities. Review of the Quarterly MDS assessment dated [DATE] revealed Resident #13 had a BIMS score of 14 which indicated the resident had intact cognition for daily decision making and required partial to moderate assistance with toileting and bathing. Review of the Fall Risk assessment dated [DATE] revealed Resident #13 was at risk for falls. Review of the Incident/Accident report dated 04/22/2025 at 9:10 a.m. revealed Resident #13 was found sitting on the floor in front of his wheelchair alert and oriented. [...]
Inspectors wroteBased on record reviews, observations, and interviews, the facility failed to: 1) assess Residents for risk of entrapment from bed rails prior to installation of bed rails, 2) obtain informed consent from the Resident or Resident's responsible party for bed rail use, 3) ensure a physician's order for bed rail use, and 4) ensure care plan reflected the use of bed rails for 3 (#8, #18, #321) of 3 (#8, #18, #321) Residents reviewed for bedrails.
Inspectors wroteBased on record review and interviews, the facility failed to ensure it had sufficient nursing staff with appropriate competencies and skills to provide nursing services to maintain the highest practicable physical, mental, and psychosocial well-being of each Resident by having staff fail to follow physician orders for 1 (#32) of 5 (#32, #3, #36, #63, #61) reviewed for unnecessary medications.
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure the physician documented a rationale for denying a gradual dose reduction for 1 (#32) of 5 (#32, #3, #36, #63, #61) Residents reviewed for unnecessary medications, and 2) The pharmacist failed to identify irregularities related to adequate monitoring of prescribed medications for 2 (#3 and #36) of 5 (#3, #36, #32, #63, #61).
Inspectors wroteBased on observations and interviews, the facility failed to ensure it maintained an effective pest control so that the facility was free of pests by having flies throughout the facility on all days of the survey, and by observing flies in Resident #52, #15 and #20's room.
Inspectors wroteBased on observation and interview, the facility failed to ensure that required dementia management and abuse prevention training was completed for 2 (S11Certified Nursing Assistant [CNA], S12CNA) of 5 (S8CNA, S9CNA, S10CNA, S11CNA, S12CNA) personnel records reviewed. Additionally, the facility failed to ensure that competencies and skills training was provided for 4 (S8CNA, S9CNA, S10CNA, S12CNA) of 5 (S8CNA, S9CNA, S10CNA, S11CNA, S12CNA) personnel records reviewed.
Inspectors wroteBased on record review and interview, the facility failed to ensure the rights of Residents to receive written notice, including the reason for the change, before the Resident's room in the facility is changed for 1 (#41) of 1 Residents reviewed for rights.
Inspectors wroteBased on record review and interview, the facility failed to ensure a Resident with a facility initiated discharge with Medicare Part A skilled service with days remaining was provided with a Skilled Nursing Facility Advanced Beneficiary Notice of Non-Coverage from Centers for Medicare and Medicaid Services CMS-10055 and Notice of Medicare Non-coverage (NOMNC) form CMS-10123 for 1 (#16) of 3 (#8, #16, #322) Residents reviewed for termination of Medicare Part A services.
Inspectors wroteBased on observations and interviews, the facility failed to maintain a safe, clean, comfortable and homelike environment for 3 (#35, #41 and #63) of 8 (#15, #20, #35, #41, #52, #61, #63, #321) Residents reviewed for environment.
Inspectors wroteBased on record review and interview, the facility failed to ensure a resident's drug regimen was free from unnecessary medications by failing to monitor for side effects and behaviors of psychotropic medications for 1 (#61) of 5 (#3, #32, #36, #61, and #63) residents reviewed for unnecessary medications.
Inspectors wroteBased on observations, record reviews and interviews, the facility failed to implement the plan of care for 2 (#13, #62) of 37 total sampled residents. The facility failed to: 1. place a smoking apron on Resident #13 while smoking as stated in the care plan and 2. place a fall mat by Resident #62's bedside as stated in the care plan.
Inspectors wroteBased on observations, interviews and record reviews the facility failed to ensure Residents who required respiratory care received the care and services consistent with professional standards by failing to properly store nebulizer mouth pieces and post oxygen use signage for 3 (#27, #15, #171) of 3 Residents reviewed for respiratory care.
Inspectors wroteBased on observation, record reviews and interviews, the facility failed to ensure it provided pharmaceutical services to meet the needs of the Residents by failing to have medications available for administration for 2 (#33, #8) of 3 (#33, #8, #30) Residents observed for a medication pass.
Inspectors wroteBased on record review and interview, the facility failed to ensure each resident's medication regimen was free from unnecessary medications by failing to monitor for edema while resident was on a diuretic for 1 (#61) of 5 (#3, #32, #36, #61, and #63) residents reviewed for unnecessary medications.
Inspectors wroteBased on observations, interview, and record reviews, the facility failed to ensure it did not have a medication error rate of 5 percent or greater by having 2 errors in 27 opportunities resulting in a medication error rate of 7%.
Inspectors wroteBased on observations, record reviews, and interviews, the facility failed to ensure drugs and biologicals used in the facility were stored properly in a locked compartment by leaving medication at resident's bedside for 2 (#55, #64) of 2 (#55, #64) residents reviewed for medication storage.
Inspectors wroteBased on record review and interview the facility failed to have quarterly Quality Assessment and Assurance (QAA) meetings with required members of the QAA committee present. The failed practice was evidenced by the facility`s lack of documentation of QAA meetings being held since the previous annual survey.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure it maintained an infection control program designed to provide a sanitary environment by having staff store used tube feeding syringes improperly for 1 (#44) of 1 (#44) residents reviewed for tube feeding.
Inspectors wroteBased on observation and interview, the facility failed to ensure nurse staffing data requirements were posted daily in a prominent location and readily accessible to residents and visitors. This deficient practice had the potential to affect any of the 68 residents who resided in the facility.
Inspectors wroteBased on record reviews and interviews the facility failed to ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source, were reported immediately, but not later than 2 hours after the allegation is made to the administrator of the facility and to the State Survey Agency in accordance with State law for 2 (#1, #5) of 4 (#1, #3, #5, #6) residents investigated for possible abuse or neglect. The failed practice was evidenced by the facility failing to report: 1.) an injury of unknown source to the State Survey Agency within 2 hours of the incident which involved resident #1 and 2.) abuse to the administrator and State Survey Agency within 2 hours of an incident involving resident #5.
Inspectors wroteBased on interviews and record review, the facility failed to protect the resident's right to be free from verbal abuse by S6Certified Nursing Aide (CNA) for 1 (#5) of 3 (#1, #3, and #5) sampled residents reviewed for abuse.
Inspectors wroteBased on interviews and record review, the facility failed to ensure residents recieved the treatment and care in accordance with professional standards of practice, the comprehensive care plan, and the resident's choices related to pain management for 1 (#4) of 2 (#3, #4) sampled residents reviewed for pain management.
Inspectors wroteBased on observation, interviews and record review, the facility failed to protect the resident's right to be free from sexual abuse by another resident for 1 (#1) of 4 (#1, #2, #3, #4) sampled residents. The facility failed to protect resident #1 from being sexually abused by resident #2. The facility failed to provide 1:1 (one to one) supervision to resident #2 after an allegation of sexual abuse. This deficient practice resulted in an Immediate Jeopardy situation on 03/15/2025 at 12:33 a.m. when resident #2 returned to the facility and was not monitored 1:1. Resident #1 alleged resident #2 entered her room and touched her breast on 03/14/2025 at 10:44 p.m. Resident #2 was removed from the facility by law enforcement and returned on 03/15/2025 at 12:33 a.m. Resident #2 was placed on 1:1 observation at that time. The facility failed to implement the 1:1 observation; [...]
Inspectors wroteBased on observation, interviews and record reviews, the facility failed to ensure it implemented written policies and procedures that prohibited the abuse of residents for 1 (#1) of 4 (#1, #2, #3, #4) sampled residents. The facility failed to implement their Abuse and One to One Monitoring policies. The facility failed to provide one to one (1:1) supervision to resident #2 after an allegation of sexual abuse. This deficient practice resulted in an Immediate Jeopardy situation on 03/15/2025 at 12:33 a.m. when resident #2 returned to the facility and was not monitored 1:1. Resident #1 alleged resident #2 entered her room and touched her breast on 03/14/2025 at 10:44 p.m. Resident #2 was removed from the facility by law enforcement and returned on 03/15/2025 at 12:33 a.m. Resident #2 was placed on 1:1 observation at that time. The facility failed to implement the one to one observation; [...]
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure all alleged violations involving abuse were reported immediately, but not later than 2 hours after the allegation is made to the administrator of the facility and to other officials (including to the State Survey Agency and adult protective services where state law provides for jurisdiction in long-term care facilities) in accordance with State law through established procedures. This deficient practice was identified for 1 (#7) of 9 (#1, #2, #3, #4, #5, #6, #7, #8, #9) residents reviewed for allegations of abuse.
Inspectors wroteBased on observation, record review and interviews the facility failed to protect a residents' right to be free from physical and psychosocial abuse by a Certified Nursing Assistant (CNA) for 1 (#16) of 4 (#10, #16, #63, and #73) residents reviewed for abuse. The deficient practice resulted in an actual harm for resident #16 (who was cognitively impaired) on 04/28/2024 during the day shift between 6:00 a.m. - 2:00 p.m. when S4CNA was observed by S5CNA and S6CNA punching resident #16 in the face, chest and side several times with a closed fist. Even though there was no significant decline in mental or physical functioning, it can be determined that the reasonable person would have experienced severe psychosocial harm as a result of the physical abuse, since a reasonable person would not expect to be treated in this manner in her own home or health care facility.
Inspectors wroteBased on observations and interviews and record review, the facility failed to maintain an effective pest control program to ensure residents had a pest free environment. The deficient practice affected 4 (#48, #60, #18, #38) of 4 (#48, #60, #18, #38) sampled residents and had the potential to affect all 82 residents that resided in the facility.
Inspectors wroteResident #186: On 05/07/2024 at 10:53 a.m. review of the record for resident #186 revealed an admit date of 04/22/2024. Further review of the record revealed no documentation of an advance directive indicating the resident's code status. On 05/08/2024 at 9:57 a.m. S2DON (Director of Nursing) was informed there was no documented evidence of resident #186's advance directive. S2DON revealed that social services usually obtains the residents' advance directive upon admit. On 05/08/2024 at 2:56 p.m. an interview with S19SSD revealed resident #186's advance directive was in the social folder in her office and was not available to staff. S19SSD said she is new and just started and is in the process of going through each resident's record and social folder. On 05/08/2024 at 6:00 p.m. [...]
Inspectors wroteBased on observation and interview the facility failed to maintain a safe, clean, comfortable and homelike environment for 4 (#64, #74, #44, #83) of 4 ( #64, #74, #44, #83) residents' rooms observed with environmental concerns.
Inspectors wroteBased on observations, record reviews, and interviews, the facility failed to ensure a resident who is unable to carry out activities of daily living receives the necessary services to maintain good grooming, and personal hygiene for 5 (#26, #44, #60, #64 and #71) of 5 (#26, #44, #60, #64 and #71) residents sampled for Activities of Daily Living.
Inspectors wroteBased on observations, record reviews and interviews, the facility failed to provide treatment and care in accordance with professional standards of practice and the comprehensive care plan for 1 (#60) of 2 (#10 & #60) residents reviewed for positioning/mobility and 2 (#26 & #39) of 3 (#26, #39, & #83) residents reviewed for skin conditions. The facility failed to: 1) identify non-pressure related wounds to resident #26, 2) provide a right hand roll to resident #60 and 3) provide treatment to resident #83's scrotal wound.
Inspectors wroteBased on record review and interview the facility failed to ensure nursing staff had appropriate competencies and skill sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. The facility failed to ensure nurses had documentation of medications administered for 1 (#16) of 5 (#16, #26, #53, #61, and #64) residents reviewed for unnecessary medications.
Inspectors wroteBased on record review and interview, the facility failed to ensure a Registered Nurse (RN) provided services of 8 consecutive hours a day on 12/23/2023, 12/25/2023, 12/26/2023 and 12/30/2023.
Inspectors wroteBased on record reviews and interviews, the pharmacist failed to report any irregularities to the attending physician and the facility's medical director and director of nursing for 3 (#26, #53, and #62) of 5 ( #16, #26, #53, #61, and #64) records reviewed for unnecessary medication review. Resident #26 On 05/07/2024 at 4:02 p.m. review of the record for resident #26 revealed, in part, the following diagnoses: hemiplegia and hemiparesis following unspecified cerebrovascular disease affecting left dominant side, aphasia, dysphagia, chronic obstructive pulmonary disease, type 2 diabetes, anxiety disorder, vascular dementia with behavioral disturbance, hypertension, end stage renal disease (ESRD), congestive heart failure (CHF), and left great toe amputation. Review of May 2024 physician orders revealed current orders for the following laboratory tests:: [...]
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure each resident's drug regimen must be free from unnecessary drugs for 3 ( #26, #53 and #64) of 5 (#16, #26, #53, #61 and #64) sampled residents reviewed for unnecessary medications. The facility failed to 1) perform edema checks for residents #53 and #64 while taking a diuretic, and 2) obtain labs as ordered for resident #26.
Inspectors wroteBased on observation, record review and interview the facility failed to store, prepare and distribute food in accordance with professional standards for food service safety. This failed practice had the potential to affect all residents who receive meals from the kitchen.
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure it operated and provided services in compliance with Federal, State, and local laws by 1) not providing a sufficient number of nursing service personnel to provide nursing care to all residents, and 2) not ensuring residents received nursing care in accordance with resident care plans 24 hours per day for 2 (#38 & #39) of 2 (#38 & #39) sampled residents.
Inspectors wroteBased on record reviews and interview, the facility failed to inform each resident as soon as possible of changes in Medicare covered services as evidenced by the facility's failure to provide: 1.) the Form Centers for Medicare and Medicaid Services (CMS) 10055 Skilled Nursing Facility Advance Beneficiary Notice of Non-Coverage and Form CMS 10123 Notice of Medicare Non-Coverage as required for 1 resident (#84) and 2.) the Form CMS 10123 Notice of Medicare Non-Coverage as required for 1 resident (#236) of 3 (#57, #84, and #236) residents reviewed for Beneficiary Notification who required the notification.
Inspectors wroteBased on record review and interview the facility failed to ensure all alleged violations involving abuse, neglect, exploitation or mistreatment are reported immediately to the facility administration for 1 (#16) of 4 (#10, #16, #63 and #73) residents reviewed for abuse.
Inspectors wroteBased on record review and interviews, the facility failed to conduct a comprehensive assessment which included the resident's safe smoking assessment for 1 (#18) of 1 (#18) residents reviewed for smoking.
Inspectors wroteBased on record reviews and interview, the facility failed to ensure the State Adverse Actions Website checks were completed for Certified Nursing Assistants (CNA) monthly for 3 (S23CNA, S24CNA, and S25CNA) of 5 (S23CNA, S24CNA, S25CNA, S26CNA, and S27CNA) personnel files reviewed.
Inspectors wroteBased on observation and interview the facility failed to maintain all resident care equipment in safe operating condition for 2 (#26, #48) of 2 (#26, #48) residents observed with resident care equipment concerns. This failure had the potential to affect the 82 residents in the facility.
Inspectors wroteBased on observation and interviews, the facility failed: 1.) to post in a place readily accessible to residents, family members, and legal representatives of residents, the results of the most recent survey of the facility and 2.) to post notice of the availability of such reports in areas of the facility that are prominent and accessible to the public.
Inspectors wroteBased on record reviews and interviews, the facility failed to protect residents' right to be free from physical abuse by another resident for 7 (#1, #2, #3, #5, #6, #7, #10) of 10 (#1 - #10) sampled residents reviewed for abuse. The facility failed to protect residents #1, #2, #3, #5, #6, #7, and #10 from being physically abused.
Inspectors wroteBased on record review and interview, the facility failed to ensure a resident receiving a psychotropic medication was monitored for effectiveness and side effects for 1 (#2) of 10 (#1 - #10) sampled residents.
Inspectors wroteBased on record reviews and interviews the facility failed to implement, and maintain an effective training program for all staff, which includes, at a minimum, training on behavioral health care and services that is appropriate and effective as determined by the facility assessment. The facility failed to ensure all staff (direct, indirect, and contract) were trained on the behavioral health care needs and services for all 80 residents residing in the facility. The facility failed to ensure the following staff received behavioral management health care training: [...]
Inspectors wroteBased on record reviews and interviews, the facility failed to have documented evidence that allegations of physical abuse were thoroughly investigated for 4 (#5, #6, #8, #9) of 10 (#1 - #10) sampled residents reviewed for abuse.
Inspectors wroteBased on record review and interviews the facility failed to inform the resident's responsible party of a resident's change in condition for 1 (#1) of 4 (#1, #2, #3, #4) sampled residents. The facility failed to ensure responsible party was notified of Resident1's fall and emergency room visit. Resident1 was admitted to the facility 01/23/2020 with diagnoses that include but not limited to the following: Cerebral Palsy, anxiety disorder, anemia, major depressive disorder, epilepsy unspecified, Crohn's disease, and pain unspecified. Review of Resident #1's incident report dated 09/12/2023 at 9:10 p.m. revealed Resident #1 was found on floor beside bed by a CNA (Certified Nursing Assistant). Resident was assessed by S3LPN (Licensed Practical Nurse) and no apparent injury was noted. Resident denied hitting head. Resident complained of hurting all over. [...]
Inspectors wroteBased on record reviews and interviews the facility failed to ensure that residents or the resident's responsible representative were provided written Advance Directive information for 3 (#12, #28, and #68) of 3 (#12, #28, and #68) residents reviewed for advance directives.
Inspectors wroteBased on observation and interview the facility failed to maintain a safe, clean, comfortable and homelike environment by having a dirty whirlpool room, dirty resident bathrooms, not having paper towels or soap available in resident bathrooms, and by having large holes in resident bathroom wall.
Inspectors wroteBased on observations, interviews and record reviews the facility failed to provide care and treatment in accordance with professional standards for 2 (#12, 32) of 3 (#12, 32, 59) residents reviewed for pressure ulcers. The failed practice was evidenced by the facility having: 1) no record of weekly RN (Registered Nurse) wound assessments for Residents #12 and #32 and, 2) no record of weekend wound care provided on Saturdays and Sundays in April and May 2023 for Resident #12 and #32. Resident #12 Review of the medical record revealed resident #12 was admitted to the facility on [DATE] with diagnoses including bariatric surgery, hypomagnesium, Parkinson's disease, obesity, anxiety, depression, hypertension, peripheral vascular disease, bipolar, diabetes mellitus, hyperlipidemia, and overactive bladder. [...]
Inspectors wroteBased on record reviews and interviews the facility failed to ensure each resident receives adequate supervision and assistive devices to prevent accidents. The facility failed to have documented evidence of the wanderguards being monitored for proper placement and functioning for 2 (#9 and #68) of 2 (#9 and #68) residents reviewed for elopement.
Inspectors wroteResident #68 Resident #68 was admitted on [DATE] with diagnoses including unspecified psychosis, dementia, anxiety, anemia, hypertension, chronic pain, metabolic encephalopathy, unspecified convulsions, Alzheimer's disease, other nontraumatic intracerebral hemorrhage, and depression. Review of resident #68's May 2023 Physician's Orders revealed an order dated 02/27/2023 for Klonopin 0.25 mg (milligrams) tablet administer 1 tablet po (by mouth) at noon and administer Klonopin 0.5 mg 1 tablet po at bedtime. Review of resident #68's April 2023 and May 2023 MAR (Medication Administration Record) revealed no documentation of monitoring side effects and behaviors for resident #68 while taking antianxiety medication (Klonopin). [...]
Inspectors wroteBased on record review and interview, the facility failed to ensure that each resident was free from unnecessary medication use for 1 (#68) of 5 (#13, #32, #38, #68, and #72) 5 residents reviewed for unnecessary medications. The facility failed to ensure resident #68 was monitored for side effects and behaviors while on an antianxiety medication.
Inspectors wroteBased on interview the facility failed to maintain an effective QAPI (Quality Assurance Performance Improvement) system to identify, collect, and use data and information from all departments, including but not limited to the facility assessment required at §483.70(e) and including how such information will be used to develop and monitor performance indicators.
Inspectors wroteBased on interview the facility failed to coordinate and evaluate activities under the QAPI (Quality Assurance Performance Improvement) program, such as identifying issues with respect to which quality assessment and assurance activities, including performance improvement projects required under the QAPI program, are necessary.
Inspectors wroteBased on record review and interview the facility failed to notify the resident representative when a resident had a fall for 2 (#13, #63) of 3 (#13, #63, #65) residents with falls.
Inspectors wroteBased on record review and interview the facility failed to provide written notice of transfer or hospitalization to the Ombudsman and resident`s representative for 2 (#20, and #79) of 2 (#20, and #79) residents reviewed for hospitalizations.
Inspectors wroteBased on observation, interview and record review the facility failed to update the plan of care with appropriate approaches after a resident fall for 1 (#63) of 3 (#13, #63, #65) residents investigated for falls. Resident #63 On 05/21/2023 observation of resident #63's bed revealed there was a mattress on the floor. Interview with S2 RN (Registered Nurse) Manager revealed they put his mattress on the floor a long time ago because he was having behaviors such as pulling things off the tables, hitting the walls, and falling out of a regular bed onto the floor. Review of the incident and accident report for resident #63 dated 04/20/2023 revealed resident #63 had a fall in the dining room from his wheelchair. Review of the plan of care update approaches for the fall on 04/20/2023 revealed: 1/2 side rails put on bed, bed mattress placed on side of bed. [...]
Inspectors wroteBased on observation and interview the facility failed to provide the necessary services for a resident who was unable to carry out activities of daily living to maintain good personal hygiene for 1 (#36) of 1 (#36) residents reviewed for activities of daily living out of a sample of 18. The failed practice was made evident by the facility failing to provide clean bed linen for Resident #36. Findings On 05/21/2023 at 10:49 a.m., resident #36 reported she needed help making her bed and she needed clean linens. Resident #36 reported her bed sheets had not been changed in a week. The bed sheets were dingy and dirty and the draw sheet had a brown smear on the left hand side. Resident # 36 reported she did not have a left femur so she needed help changing her bed sheets. On 05/22/2023 at 1:33 p.m., resident #36 reported the bed sheets had not been changed. [...]
Inspectors wroteBased on record reviews and interviews the facility failed to ensure State Registry verifications were obtained prior to hire of 2 (S13 CNA (Certified Nursing Assistant) and S16 CNA) of 5 (S12 CNA, S13 CNA, S14 CNA, S15 CNA and S16 CNA) personnel files reviewed.
Inspectors wroteBased on record review and interview, the facility failed to ensure each resident's drug regimen was free from unnecessary drugs for 1 (#38) of 5 (#13, 32, 38, 68, 72) residents reviewed for unnecessary medications. The facility failed to obtain a lipid panel and a liver function test for resident #38.
Inspectors wroteBased on observation and interviews the facility failed to ensure all drugs and biologicals are stored in locked compartments. The facility failed to ensure medications were not left unattended at the bedside for 1 (#12) of 1 (#12) residents.
17 fire safety citations on file: 4 on May 21, 2025, 9 on May 8, 2024, 4 on May 23, 2023.
| Date | Penalty | Amount or length |
|---|---|---|
| April 1, 2025 | Fine | $15,119 |
| April 1, 2025 | Fine | $26,512 |
| May 8, 2024 | Fine | $32,825 |
| May 8, 2024 | Payment Denial | 12 days from June 5, 2024 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Louisiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 2.59 | 3.76 | 3.86 |
| Registered nurses | 0.22 | 0.31 | 0.69 |
| All nursing staff on weekends | 2.11 | 3.21 | 3.42 |
| Nurse aides | 1.63 | ||
| Licensed practical nurses | 0.74 | ||
| Nursing staff turnover (share who left in a year) | 68.1% | 47.6% | 45.8% |
| Registered nurse turnover | 100.0% | 41.6% | 42.9% |
| Administrators who left | 2 |
CMS expects 3.37 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 2.79 on weekdays and 2.11 on weekends, 24% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 2.93 in April to June 2025 to 2.59 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 2.59 | 0.22 | 2.79 | 2.11 | 1.3% | 0 of 90 | 68 |
| Oct to Dec 2025 | 3.24 | 0.20 | 3.44 | 2.74 | 20.2% | 0 of 92 | 70 |
| Jul to Sep 2025 | 3.30 | 0.21 | 3.48 | 2.86 | 33.2% | 1 of 92 | 67 |
| Apr to Jun 2025 | 2.93 | 0.14 | 3.04 | 2.66 | 29.1% | 1 of 91 | 68 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Louisiana, Jan to Mar 2026 | 3.64 | 0.26 | 3.86 | 3.10 | 3.6% | 0.9% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Louisiana, all employers | |||
| CNAs (nursing assistants) | $14.67 | $13.97 to $16.87 | 20,690 |
| LPNs and LVNs | $27.63 | $23.87 to $29.43 | 17,600 |
| Registered nurses | $38.57 | $33.19 to $45.00 | 48,970 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Louisiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 12.9 | 17.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.1 | 1.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.8 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.7 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 8.1 | 3.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 18.2 | 17.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 7.1 | 5.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 36.5 | 22.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 36.0 | 28.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 28.6 | 14.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 4.9 | 2.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 5.5 | 2.7 | 1.8 |
For a stay to recover after a hospital visit, these are the results CMS publishes for Cypress at Lake Providence's Medicare short-stay residents. How to read these, and what Medicare pays for.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
US median of homes 51.5% · Louisiana: 16 better, 33 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 14 eligible stays.
11.6% this home
No different from the national rate
US median of homes 10.7% · Louisiana: 0 better, 3 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 37 eligible stays.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
US median of homes 7.1% · Louisiana: 1 better, 7 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 24 eligible stays.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: Louisiana50.0% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 17 residents counted.
0.0% this home
Median of homes: Louisiana1.0% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 28 residents counted.
6.5% this home
Median of homes: Louisiana2.8% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 28 residents counted.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: Louisiana100.0% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 4 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: CYPRESS AT LAKE PROVIDENCE, LLC. CMS links this home to Volare Health, a group of 16 nursing homes averaging 1.8 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| La Chc Holdings, LLC | 5% or greater direct ownership interest | Organization | 100% | 12/01/2021 |
| Cypress at Us65, LLC | 5% or greater indirect ownership interest | Organization | 100% | 07/25/2023 |
| LP Land Holdings LLC | 5% or greater mortgage interest | Organization | 12/01/2021 | |
| Knox, Donald | Corporate officer | Individual | 04/05/2024 | |
| Schwartz, Eliezer | Corporate officer | Individual | 08/22/2023 | |
| Volare Health LLC | Operational/managerial control | Organization | 01/01/2024 | |
| Clasby, Stacy | Operational/managerial control | Individual | 01/13/2025 | |
| Kovac, Kay | Operational/managerial control | Individual | 12/31/2022 | |
| Schwartz, Eliezer | Operational/managerial control | Individual | 12/01/2021 | |
| Cypress at Us65, LLC | Adp of the SNF | Organization | 12/01/2021 | |
| La Chc Holdings, LLC | Adp of the SNF | Organization | 12/01/2021 | |
| LP Land Holdings LLC | Adp of the SNF | Organization | 12/01/2021 | |
| Volare Health LLC | Adp of the SNF | Organization | 02/26/2025 | |
| Clasby, Stacy | Adp of the SNF | Individual | 01/13/2025 | |
| Hagar, Chaim | Adp of the SNF | Individual | 12/01/2021 | |
| Knox, Donald | Adp of the SNF | Individual | 07/24/2023 | |
| Kovac, Kay | Adp of the SNF | Individual | 12/31/2022 | |
| Schwartz, Eliezer | Adp of the SNF | Individual | 12/01/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.
These are the official offices in Louisiana. NursingHomeClear cannot take or act on complaints.