Home / Oklahoma / Oklahoma City
3804 North Barr Ave, Oklahoma City, OK 73122 · Oklahoma County · (405) 789-7103
55 certified beds, about 49 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2006
CMS Care Compare ratings, data as of September 1, 2026 · CCN 375502 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on November 21, 2025, inspectors cited 6 health deficiencies (the Oklahoma average is 6.4, the national average 9.2).
Of 30 health citations since April 2023, 2 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 2 fines totaling $30,133 in the last three years; the largest was $21,810, and the latest is dated March 24, 2025.
Nurses and nurse aides worked 2.87 hours per resident per day, against 3.79 across Oklahoma and 3.86 nationally. Registered nurses accounted for 0.29 of those hours.
72.7% of nursing staff left within the year CMS measured (Oklahoma average 55.5%).
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 30 health citations on file.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure a medication cart was supervised and locked for 1 (medication cart #1) of 2 medication carts observed. The ADON identified 48 residents resided in the facility and there were two medication carts.
Inspectors wroteBased on record review and interview, the facility failed to ensure residents or their representatives:Understood what an arbitration agreement was;Understood their right not to sign the agreement as a condition of admission, or as a requirement to continue to receive care at the facility; andWere explicitly granted the right to rescind the agreement within 30 calendar days of signing the document for 8 (#1, 2, 27, 38, 39, 42, 45, and #51) of 8 sampled residents reviewed for arbitration agreements. The administrator identified 51 residents resided in the facility. The social services director stated all 51 residents had entered into a binding arbitration agreement.
Inspectors wroteBased on record review and interview, the facility failed to ensure the arbitration agreement provided:the selection of a neutral arbitrator agreed upon by both parties; andfor the selection of a venue that is convenient to both parties. The administrator identified 51 residents resided in the facility. The social services director stated all 51 residents had entered into a binding arbitration agreement.
Inspectors wroteBased on record review and interview, the facility failed to complete the advance directive acknowledgement for 3 (#1, 2, and #42) of 13 sampled residents reviewed for advance directive acknowledgements. The administrator identified 51 residents resided in the facility.
Inspectors wroteBased on observation, record review, and interview, the facility failed to store and maintain food and ice in a safe manner for one ice machine and 2 of 3 freezers maintained in the dining room. The administrator identified 51 residents resided in the facility.
Inspectors wroteBased on record review and interview, the facility failed to thoroughly investigate an allegation of abuse for 1 (#59) of 1 sampled resident reviewed for abuse. The administrator identified 10 allegations of abuse in the last six months.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure two opened multidose vials of PPD solution were labeled with the date of the first usage for 1 of 1 refrigerators observed.
Inspectors wroteOn 03/19/25, an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to provide supervision for Resident #1 who wandered and experienced exit seeking behaviors. An undated elopement policy, read in part, It is the policy of this facility to provide a safe and comfortable environment to prevent resident elopements. Resident #1's Wandering Risk Assessment, dated 02/13/25, showed the resident was a high risk for wandering and was a known wanderer/history of wandering. A nurse note, dated 02/15/25 at 1:03 p.m., showed Resident #1 remains confused trying to exit pushing on north hall door. The note showed Resident #1 was wandering on other halls and went in other rooms. [...]
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure a privacy curtain was utilized during personal care for one (#9) of three sampled residents observed receiving incontinent care. The AIT identified 44 residents resided in the facility.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure thorough incontinent care was provided for one (#9) of three sampled residents observed receiving incontinent care. The AIT identified 44 residents resided in the facility.
Inspectors wroteBased on observation, record review, and interview, the facility failed to maintain infection control during the provision of incontinent care for one (#9) of three sampled residents observed receiving incontinent care. The AIT identified 44 residents resided in the facility.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure: a. falls were evaluated for cause and interventions implemented to prevent falls with injuries for one (#48) of three sampled residents reviewed for accident hazards and falls. Resident #48 had a fall with a major injury in December 2023 which resulted in staples to the head. The facility did not assess the fall and implement changes in interventions to aide in the prevention of falls. Resident #48 had two additional falls one in March 2024 and one in April 2024 that also resulted in injuries without any implemented changes to interventions to aide in the prevention of falls. b. care plan interventions were implemented for one (#32) of three sampled residents reviewed for accident hazards and falls. [...]
Inspectors wroteBased on record review and interview, the facility failed to submit accurate payroll based journal staffing data to CMS for FY quarter 1 2024. LPN #3 identified 51 residents resided in the facility.
Inspectors wroteBased on record review and interview, the facility failed to provide a SNF ABN to one of three residents reviewed for beneficiary notification. LPN #3 identified 51 residents resided in the facility.
Inspectors wroteBased on observation and interview, the facility failed to ensure room [ROOM NUMBER] was free of odors for one (#29) of 30 rooms observed for odors. The facility operations manager identified 30 rooms in the facility that were occupied by residents.
Inspectors wroteBased on record review and interview, the facility failed to ensure the cognitive pattern, section (C), of the minimum data set was coded for one (#42) of 13 sampled residents whose MDS were reviewed. LPN #3 identified 51 residents currently resided in the facility.
Inspectors wroteBased on record reciew and interview, the facility failed to ensure care plans were reviewed every three months for three (#12, #42, and #48) of 13 resident care plans reviewed. LPN #3 identified 51 residents resided in the home.
Inspectors wroteBased on observation, record review, and interview, the facility failed to: a. ensure a trauma wound to the left second toe was changed as needed when viably soiled and not intact for one (#12) of one sampled resident reviewed for trauma injury to the feet.; and b. accurately document behaviors to support the administration of as needed antianxiety medication for one (#29) of one sampled resident receiving as needed antianxiety medication. LPN #3 identified 51 residents resided in the facility.
Inspectors wroteBased on observation, record review, and interview, the facility failed to implement a weight loss intervention of shakes three times a day timely for one (#48) of one resident reviewed for weight loss. The facility Centers for Medicaid and Medicare from 802 , documented 3 residents had excessive weight loss.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure there was sufficient staff and supervison for the needs of the residents. LPN #3 identified 51 residents resided in the facility.
Inspectors wroteBased on observation and interview, the facility failed to ensure staffing information was posted with the required components and was accessible to all residents. LPN #3 identified 51 residents who resided in the facility.
Inspectors wroteBased on record review and interview, the facility failed to provide education and consent before administration of the influenza vaccine for four (#12, 15, 23, and #32) of five residents reviewed for immunizations. LPN #3 identified 51 residents resided in the facility.
Inspectors wroteBased on record review and interview, the facility failed to provide education and consent before administration of the COVID-19 vaccine for three (#12, 23, and #32) of five residents reviewed for immunizations. LPN #3 identified 51 residents resided in the facility.
Inspectors wroteBased on record review and interview the facility failed to ensure discharge planning was completed prior to discharge for one (#55) of one sampled resident discharged from the facility into the community. The Regional Nurse Consultant #1, identified four residents who discharged into the community in the last six months.
Inspectors wroteBased on record review and interview, the facility failed to ensure a bath/shower was provided to a resident who required assistance from staff for one (#3) of three sampled residents reviewed for ADL assistance. The administrator identified 51 residents resided in the facility.
Inspectors wroteBased on record review, observation, and interview, the facility failed to ensure bathing was offered to residents (#8 and #46) of six sampled residents reviewed for bathing. The Resident Census and Conditions of Residents report, dated 04/06/23, documented 54 residents resided in the facility.
Inspectors wroteBased on record review, observation, and interview, the facility failed ensure: a. clean dishes were stored on sanitary clean rust free surfaces away from unsanitary wash sinks, b. trash was disposed of in a covered trashcan in the kitchen and, c. the ice machine was cleaned and sanitary. The Administrator identified 52 residents received nutrition form the kitchen. The Resident Census and Condition of Residents, dated 04/06/23, documented 54 residents resided in the facility.
Inspectors wroteBased on observation and interview, the facility failed to provide maintenance repairs to ensure: a. water damaged sheetrock and missing baseboards in the dining room were repaired and b. paint on the wall on the halls and door frames was not peeled, chipped, and/or scuffed. The Resident Census and Condition of Residents, dated 04/06/23, documented 54 residents resided in the facility.
Inspectors wroteBased on record review and interview, the facility failed to have a registered nurse as a DON (Director of Nursing) on a full-time basis for eight hours a day five days a week. The Resident Census and Conditions of Residents report, dated 04/06/23, documented 54 residents resided in the facility.
Inspectors wroteBased on record review, observation and interview, the facility failed to maintain an effective pest control program for one (#104) of 12 sampled residents reviewed for pest. The Resident Census and Condition of Residents, dated 04/06/23, documented 54 residents resided in the facility.
12 fire safety citations on file: 8 on November 21, 2025, 1 on May 23, 2024, 3 on April 10, 2023.
| Date | Penalty | Amount or length |
|---|---|---|
| March 24, 2025 | Fine | $8,323 |
| May 23, 2024 | Fine | $21,810 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Oklahoma | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 2.87 | 3.79 | 3.86 |
| Registered nurses | 0.29 | 0.34 | 0.69 |
| All nursing staff on weekends | 2.41 | 3.44 | 3.42 |
| Nurse aides | 1.76 | ||
| Licensed practical nurses | 0.82 | ||
| Nursing staff turnover (share who left in a year) | 72.7% | 55.5% | 45.8% |
| Registered nurse turnover | not reported | 53.6% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.03 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.06 on weekdays and 2.41 on weekends, 21% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.95 in April to June 2025 to 2.87 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 2.87 | 0.29 | 3.06 | 2.41 | 0.0% | 0 of 90 | 49 |
| Oct to Dec 2025 | 3.52 | 0.21 | 3.51 | 3.52 | 0.0% | 0 of 92 | 47 |
| Jul to Sep 2025 | 3.32 | 0.21 | 3.25 | 3.52 | 0.3% | 0 of 92 | 47 |
| Apr to Jun 2025 | 3.95 | 0.27 | 4.04 | 3.72 | 0.0% | 0 of 91 | 41 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Oklahoma, Jan to Mar 2026 | 3.79 | 0.32 | 3.94 | 3.42 | 2.2% | 1.6% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Oklahoma, all employers | |||
| CNAs (nursing assistants) | $17.27 | $15.82 to $18.39 | 19,410 |
| LPNs and LVNs | $28.04 | $24.06 to $29.84 | 11,540 |
| Registered nurses | $39.87 | $37.19 to $47.55 | 38,270 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Oklahoma | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 10.4 | 13.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 2.2 | 1.9 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.4 | 2.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.5 | 4.7 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.8 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 11.7 | 13.7 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.3 | 4.7 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 18.1 | 17.5 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 32.0 | 27.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 15.5 | 16.6 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.0 | 2.3 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.0 | 3.0 | 1.8 |
For a stay to recover after a hospital visit, these are the results CMS publishes for Heritage Manor's Medicare short-stay residents. How to read these, and what Medicare pays for.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
US median of homes 51.5% · Oklahoma: 24 better, 16 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 5 eligible stays.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
US median of homes 10.7% · Oklahoma: 1 better, 9 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 17 eligible stays.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
US median of homes 7.1% · Oklahoma: 0 better, 4 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 10 eligible stays.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: Oklahoma54.3% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 16 residents counted.
0.0% this home
Median of homes: Oklahoma0.7% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 31 residents counted.
8.6% this home
Median of homes: Oklahoma2.4% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 31 residents counted.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: Oklahoma100.0% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 1 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: HERITAGE MANOR MANAGEMENT LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Hollaway, Christian | Direct ownership interest | Individual | 04/01/2024 | |
| Underwood, Adamson | 5% or greater indirect ownership interest | Individual | 49% | 04/01/2024 |
| Hollaway, Christian | Corporate officer | Individual | 04/01/2024 | |
| Underwood, Adamson | Corporate officer | Individual | 04/01/2024 | |
| Voyage Management of Ok, LLC | Operational/managerial control | Organization | 11/19/2024 | |
| Hollaway, Christian | Operational/managerial control | Individual | 11/19/2024 | |
| John, Teney | Operational/managerial control | Individual | 04/12/2024 | |
| Marcum, Nedra | Operational/managerial control | Individual | 10/14/2024 | |
| Underwood, Adamson | Operational/managerial control | Individual | 10/14/2024 | |
| Hollaway, Christian | Limited partnership interest | Individual | 04/01/2024 | |
| Judy M Crane Living Trust | Adp of the SNF | Organization | 10/15/2024 | |
| Manor Home Property, LLC | Adp of the SNF | Organization | 11/19/2024 | |
| Voyage Management of Ok, LLC | Adp of the SNF | Organization | 11/19/2024 | |
| Hollaway, Christian | Adp of the SNF | Individual | 11/19/2024 | |
| John, Teney | Adp of the SNF | Individual | 04/12/2024 | |
| Marcum, Nedra | Adp of the SNF | Individual | 10/14/2024 | |
| Underwood, Adamson | Adp of the SNF | Individual | 10/15/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.
These are the official offices in Oklahoma. NursingHomeClear cannot take or act on complaints.