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Home / Washington / Poulsbo

Martha and Mary Health Service

19160 Front Street Northeast, Poulsbo, WA 98370 · Kitsap County · (360) 779-7500

135 certified beds, about 111 residents a day · Non profit - Corporation · Medicare and Medicaid since 1992

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
4 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 505474 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on February 13, 2026, inspectors cited 9 health deficiencies (the Washington average is 15.8, the national average 9.2).

None of its 46 health citations since October 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.77 hours per resident per day, against 4.36 across Washington and 3.86 nationally. Registered nurses accounted for 1.11 of those hours.

35.9% of nursing staff left within the year CMS measured (Washington average 45.1%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 46 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
28D
18E
0F
Potential for minimal harm
0A
0B
0C
May 13, 2026Complaint inspection · 1 citation
  1. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 10, 2026
    Inspectors wroteBased on interview and record review, the facility failed to assess, monitor and document a controlled fall timely for 1 of 3 (Resident 1) residents reviewed for quality of care. This failure placed residents at risk of delayed medical intervention and pain.
April 13, 2026Complaint inspection · 1 citation
  1. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 15, 2026
    Inspectors wroteBased on interview and record review, the facility failed to report an allegation of abuse to the state agency timely for 1 of 3 residents (Resident 1) reviewed for abuse. This failure placed residents at risk of abuse, fear and delayed investigation.
February 13, 2026Standard inspection · 9 citations
  1. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 20, 2026
    Inspectors wroteBased on interview and record review, the facility failed to initiate the bowel protocol and accurately document bowel protocol interventions for 4 of 6 sampled residents (Resident 12, 8, 58 & 63) reviewed for bowel care. The failure to initiate and document bowel care, placed residents at risk for pain/discomfort, unmet care needs and other potentially negative health outcomes.
  2. E
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 20, 2026
    Inspectors wroteBased on interview, and record review, the facility failed to ensure fluid intake was accurately monitored, documented, and assessed for 2 of 2 residents (Residents 16 & 4) reviewed with a fluid restriction. The failure to accurately record fluid intake and to calculate the 24-hour fluid intake total, precluded staff from determining if residents was adherent with or were exceeding the fluid restriction. This placed residents at risk for fluid volume overload, fluid and electrolyte imbalances, unidentified education needs and other medical complications.
  3. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 20, 2026
    Inspectors wroteBased on interview and record review, the facility failed to provide documentation of records and evidence of real time analysis of their infection control program for 2 of 6 months (December 2025 and January 2026) reviewed for monthly line listings, monthly maps and/or monthly summaries for the facility's surveillance program. These failures could prevent the facility from identifying trends and implementing interventions that would prevent residents from acquiring facility related infections.
  4. D
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    F561 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 20, 2026
    Inspectors wroteBased on interview and record review, the facility failed to promote and facilitate resident choice related to frequency and type of bathing and access to fluids of choice for 3 of 3 residents (Residents 4, 38 & 6) reviewed for choices. The failure to promote and facilitate resident self-determination by offering and honoring residents' choices related to bathing type and frequency and access to beverages of choice, placed residents at risk for poor hygiene, dehydration, feelings of powerlessness, and diminished quality of life.
  5. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 20, 2026
    Inspectors wroteBased on observation and interview, the facility failed to provide a clean, comfortable and homelike environment on 1 of 2 shower rooms ([NAME] Unit). The failure to ensure the floor was clean and in good repair and the vinyl wall panels were free of damage (cracks, missing pieces etc) placed resident at risk for a diminished quality of life and resulted in a less than homelike environment.
  6. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 20, 2026
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure resident care plans (CPs) were reviewed, revised, and accurately reflected residents' care needs for 3 of 24 residents (Residents 4, 16 & 38) whose care plans were reviewed. These failures placed residents at risk for unidentified and/or unmet care needs and diminished quality of life.
  7. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 20, 2026
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure bathing services were provided as scheduled, or reoffered if refused, for 1 of 1 resident (Resident 14) reviewed for Activities of Daily Living (ADL) care. This failure placed residents at risk for poor hygiene, skin breakdown, reduced dignity and a diminished quality of life.
  8. D
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 20, 2026
    Inspectors wroteBased on record review and interview, the facility failed to ensure medications were administered within ordered parameters for 1 of 5 residents (Resident 3) reviewed for unnecessary medications. This failure placed residents at risk of receiving medications outside of ordered parameters and a decreased quality of life.
  9. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 20, 2026
    Inspectors wroteBased on observation, record review and interview, the facility failed to maintain a medication error rate of less than 5%, by having an error rate of 8%, with 2 of 25 medication administration errors for observed opportunities. This failure placed residents at risk of medication complications, misuse of medications, and a diminished quality of life.
May 13, 2025Complaint inspection · 1 citation
  1. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 11, 2025
    Inspectors wroteBased on interview and record review, the facility failed to follow physician orders for a surgical wound for 1 of 3 (Resident 1) residents reviewed for quality of care. This failure placed residents at risk for clinical complications, infections and discomfort.
April 14, 2025Complaint inspection · 1 citation
  1. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 23, 2025
    Inspectors wroteBased on interview and record review, the facility failed to provide assistance with toileting and bed mobility for 1 of 3 residents (Resident 1) reviewed for quality of care. This failure placed residents at risk for skin breakdown, poor hygiene and pain.
December 16, 2024Standard inspection · 16 citations
  1. E
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure resident care plans (CPs) were reviewed, revised, and accurately reflected residents' care needs for 6 of 25 sampled residents (Residents 73, 99, 81, 8, 11 and 91) whose care plans were reviewed. These failures placed residents at risk for unmet care needs and diminished quality of life.
  2. E
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    F700 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to comprehensively assess residents for the use of bed rails/mobility bars for 4 of 5 residents (Residents 11, 51, 40,and 91) reviewed for physical restraints. This failure placed residents at risk for potential injury, potential restraint, unmet care needs, and a diminished quality of life.
  3. E
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on interview and record review, the facility failed to use nonpharmacological interventions (NPI, nonmedicated methods of achieving an outcome) prior to the use of as needed (PRN) pain medications for 4 of 8 sampled residents (Residents 11, 24, 78 and 355) when reviewed for unnecessary medications and pain. This failure placed residents at risk of avoidable side effects, taking unneeded medications, and a diminished quality of life.
  4. E
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteAMENDED 01/02/2024 Based on interview and record review, the facility failed to ensure 7 of 7 sampled residents (Residents 11, 73, 78, 27, 62, 22, and 82) reviewed for unnecessary medications were free from unnecessary psychotropic (affect mind, emotions and/or behaviors) medications. Facility staff failed to fully complete the Abnormal Involuntary Movement Scale (AIMS, an assessment used to determine the severity of abnormal movements in a patient's body) for residents using antipsychotic (a class of drugs used to treat mental health conditions characterized by psychosis) medication. The facility also failed to identify, monitor, and document observed target behaviors and non-pharmacological interventions. These failures placed residents at an increased risk for experiencing medication-related adverse side effects, unmet needs, and a diminished quality of life.
  5. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure residents on enhanced barrier precautions (EBP, infection control precaution of wearing gown and gloves during high contact activities during resident care) had precaution signage implemented correctly for 5 out of 14 residents (Residents 19, 576, 59, 24, and 155) reviewed for EBP, that infection control precautions were followed for 2 of 3 residents (Residents 54 and 91) sampled for observation of infection control practices, the antibiotic surveillance was accurate and complete, the Legionella Water Management Program identified and monitored internal areas of risk, and to store and clean continuous positive airway pressure machines (CPAP, device that uses mild air pressure to keep breathing airways open while you sleep) for 1 of 3 residents (Resident 51) reviewed for CPAP. [...]
  6. D
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure residents and/or their representatives were provided accurate information regarding the risks and benefits associated with proposed drug therapies for 2 of 5 sampled residents (Residents 11 & 73) reviewed for unnecessary medications. The failure to accurately identify medication/drug class and associated adverse side effects (ASEs) detracted from residents' ability to make informed decisions about proposed drug therapies, and placed them at risk for making treatment decisions based on inaccurate information.
  7. D
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    F604 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on observations, interview, and record review the facility failed to obtain an assessment, orders, consent, and develop a care plan for the use of potential restraints for 1 of 4 residents (Resident 91) reviewed for physical restraints. This failure placed residents at risk for potential injury, potential restraint, unmet care needs, and a diminished quality of life.
  8. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure Minimum Data Set Assessments (MDS), assessment tool, were accurate for 2 of 25 sampled residents (Residents 54 and 11). This failure placed residents at risk for unidentified and unmet care needs and a diminished quality of life.
  9. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure a Pre-admission Screening and Resident Review (PASRR) assessment accurately reflected the resident's mental health diagnoses and Level II PASRR evaluations were timely referred and completed for 1 of 5 residents (Resident 73) reviewed for PASRRs. The failure to ensure Level I PASRRs were accurately completed, and residents were timely referred for Level II PASRR evaluations, placed residents at risk for inappropriate placement, and not receiving timely and necessary mental health services to meet their mental health needs.
  10. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on interview and record review, the facility failed to review, revise and implement a comprehensive plan of care to included resident specific information for 5 of 25 sampled residents (Residents 59, 78, 91, 11 & 51) reviewed for care plans. The failure to establish care plans that were individualized, accurately reflected assessed care needs and provided direction to staff, placed residents at risk to receive inappropriate and inadequate care to meet their individualized needs.
  11. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure services provided met professional standards of practice for 3 of 25 sampled residents (Residents 73, 51 and 40) reviewed for professional standards. Facility staff failed to timely transcribe and timely carry out physician orders, and/or clarify confusing or incomplete orders. Additionally, staff failed to ensure medications were secure, as nurses left the medication cart unlocked when unattended and/or left medication at a residents' bedside without an order to do so, or a self-medication assessment being completed. These failures placed residents at risk for medication errors, complications of treatments, and other potential negative health outcomes.
  12. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on interview and record review the facility failed to provide assistance with bathing for 1 of 5 residents (Resident 90) reviewed for activities of daily living (ADLs). The failed practice placed residents at risk for a decline in care and quality of life.
  13. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on interview and record review, the facility failed to implement care and services in accordance with accepted professional standards for 3 of 6 residents (Residents 82, 11, and 99) reviewed for quality of care related to bowel management and hospice services. This failure placed the residents at risk for discomfort and complications related to constipation and risk for substandard care related to lack of coordination with hospice (provides end of life orders/interventions).
  14. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the pressure relieving device was working correctly for 1 of 3 sampled residents (Resident 81) reviewed for pressure ulcers. This failure placed residents at risk for delayed healing and further skin impairment.
  15. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure oxygen (O2), continuous positive airway pressure services (CPAP, an external device that provides a fixed pressure to keep breathing airways open while you sleep), and breathing treatments via nebulizer (a machine that turns liquid medicine into a mist that can be inhaled) were provided in accordance with accepted professional standards of practice for 3 of 5 residents (Residents 73, 51 and 81) reviewed for respiratory care. The failure of staff to document the amount of O2 administered, to ensure O2 orders included checking and replacing of humidifier bottles, and CPAP orders included the prescribed pressure settings, type of mask to be used (e.g. nasal pillows, nasal mask, full face mask), direction to check and refill the humidifier reservoir, and identification of the solution to be used (e.g. [...]
  16. D
    Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    F773 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on interview and record review, the facility failed to promptly notify the ordering provider of laboratory results that fell outside of clinical reference ranges for 1 of 5 sample residents (Resident 73) reviewed for unnecessary medications. This failure placed residents at risk for delayed treatment and potential negative outcomes.
July 8, 2024Complaint inspection · 1 citation
  1. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) August 16, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure 3 of 3 staff members (Staff A, B and C) used personal protective equipment (PPE) in accordance with the Centers for Disease Control (CDC) guidelines when caring for residents with known COVID 19 (an infectious virus causing respiratory illness that may cause difficulty breathing and could lead to severe impairment or death) infections. This failure placed residents and staff at risk for contracting and spreading COVID 19.
October 27, 2023Standard inspection, Complaint inspection · 16 citations
  1. E
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    F561 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on interview and record review, the facility failed to ensure resident choices regarding bathing frequency were honored for 4 of 4 residents (Residents 33, 100, 73 and 19) reviewed for choices related to bathing. The facility's failure to accommodate resident preferences related to frequency of bathing placed residents at risk for feelings of un-cleanliness, powerlessness, decreased self-worth, and diminished quality of life.
  2. E
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    F636 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on interview and record review, the facility failed to ensure resident admission and annual Minimum Data Sets (MDS, an assessment tool) were completed within the required timeframes for 8 of 11 sampled residents (Residents 1, 37, 26, 49, 43, 75, 33 & 94) reviewed for resident assessments. Failure to complete admission and annual assessments within the required timeframes, placed residents at risk for a delay in identification of care needs and/or unmet care needs.
  3. E
    Assure that each resident’s assessment is updated at least once every 3 months.
    F638 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on interview and record review, the facility failed to ensure resident quarterly Minimum Data Sets (MDS, an assessment tool) were completed within 14 days of the assessment reference date (ARD) as required for 9 of 11 residents (Residents 1, 37, 26, 49, 43, 75, 33, 90 & 94) reviewed for resident assessments. Failure to timely complete resident quarterly assessments, placed residents at risk for a delay in identification of care needs and/or unmet care needs.
  4. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide assistance with activities of daily living (ADLs) to include trimming residents' fingernails and toenails and providing assistance with eating for 3 of 4 dependent residents (Residents 100, 19 & 97) reviewed for ADL's. The failure to provide assistance with eating and nail care to dependent residents, placed them at risk for decreased intake, weight loss, poor hygiene, embarrassment, and a diminished quality of life.
  5. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents received care and services as ordered for 4 of 7 residents (Residents 93, 31, 97 and 51) reviewed for bowel management. The failure to provide bowel care in accordance with the facility's bowel protocol and/or physician's orders placed residents at risk for constipation, pain/discomfort and other potential negative health outcomes.
  6. E
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure residents received respiratory care in accordance with professional standards of practice and physicians' orders for 2 of 2 residents (Residents 97 & 100) reviewed for respiratory care. The facility's failure to ensure nebulizer (an electrically powered machine that turns liquid medication into a mist so that it can be breathed directly into the lungs) tubing and masks were cleaned and periodically changed, and a residents' peripheral oxygen saturation were monitored, as ordered to determine if administration of supplemental oxygen was indicated, placed residents at risk for unidentified and/or unmet respiratory needs and potential negative outcomes.
  7. E
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on interview and record review, the facility failed to ensure sufficient staff to assess resident care needs, and to provide and supervise that care as evidenced by the failure to complete resident assessments within required time frames for 8 of 11 residents (Residents 1, 37, 26, 49, 43, 75, 33 & 94) reviewed, to honor resident preferences related to bathing frequency for 4 of 4 residents (Residents 33, 100, 73 and 19) reviewed for choices, and to provide assistance with activities of daily living (ADLs) for 3 of 4 dependent residents (Residents 100, 19 & 97) reviewed for ADLs. These failures placed residents at risk for poor hygiene, unidentified and unmet care needs, feelings of powerlessness, and decreased quality of life.
  8. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on observation and interview, the facility failed to ensure food items were labeled and dated when opened in 3 of 3 nourishment refrigerators (Bay Unit, Hydration Station, and [NAME] Unit). This failure placed residents at risk for cross-contamination and food borne illness.
  9. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure infection control principles were followed related to management of urinary drainage bags, proper use of Personal Protective Equipment (PPE), appropriate infection control measures during COVID-19 (a disease which can be very contagious and spreads quickly and capable of progressing to severe symptoms including death) testing, and following transmission-based precautions (TBP) for COVID-19 virus for 4 of 8 sampled residents (97, 102, 10 & 311) reviewed for infection control measures related to urinary drainage bags, PPE, COVID-19 testing and TBP. These failures placed residents at risk for contracting COVID-19 and a diminished quality of life.
  10. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on observation and interview, the facility failed to ensure visibly dirty/soiled bed linen was removed and clean linen provided for 1 of 2 residents (Resident 97) reviewed for environment. This failure placed the resident at risk of feeling unclean, undignified, for potential infections and diminished self-worth.
  11. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure care plans (CPs) were reviewed, revised and accurately reflected resident care needs for 3 of 25 sampled residents (Resident 97, 73, and 100) reviewed for care plans. This placed residents at risk for unmet care needs and a diminished quality of life.
  12. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure services provided met professional standards of practice for 2 of 25 sampled residents (Residents 97 & 100) reviewed. The failure to follow and/or clarify physicians' orders when indicated and to only sign for those tasks completed, placed residents at risk for medication errors and unmet care needs.
  13. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure residents with indwelling urinary catheters (a flexible tube inserted into the bladder through the urethra that drains into a bag) were assessed for catheter removal as soon as possible, had a documented justification for ongoing catheter use if removal was contraindicated, or were referred to urology for evaluation in the absence of a documented justification. Additionally, the facility failed to ensure catheter care and management was provided in a manner that minimized the risk for complications and catheter related urinary tract infections for 1 of 2 residents (Resident 97) reviewed for urinary catheters. These failures placed residents at risk for catheter associated urinary tract infections and other potential negative health complications/outcomes.
  14. D
    Provide special eating equipment and utensils for residents who need them and appropriate assistance.
    F810 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on observation, interview and record review, the facility failed to provide adaptive equipment with meals, for 1 of 1 resident (Resident 100) reviewed and who required assistance. Failure to provide adaptive equipment placed residents at risk for decreased independence with self-feeding, poor meal intake, and diminished quality of life.
  15. D
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    F849 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on interview and record review, the facility failed to designate a member of their inter-disciplinary team (IDT) who would be responsible for working with hospice representatives to ensure effective coordination of care between the facility and hospice staff, for 1 of 1 resident (Resident 97) reviewed for hospice services. Additionally, the facility failed to obtain a copy of the resident's hospice plan of care, which identified what services were to be provided, and which delineated hospice/facility responsibilities. These failures detracted from establishing a system by which consistent communication between the facility and hospice staff occurred and placed the residents at risk for not for receiving necessary care and services.
  16. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 11, 2023
    Inspectors wroteBased on interview and record review, the facility failed to offer the pneumococcal vaccine to 1 of 5 sampled residents (Resident 93) reviewed for pneumonia vaccinations. This failure placed residents at risk for developing pneumonia with potential negative outcomes.

Fire safety inspections

14 fire safety citations on file: 5 on February 13, 2026, 7 on December 16, 2024, 2 on October 27, 2023.

Every fire safety citation14 citations
  1. F
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · February 13, 2026 · Corrected (the home has a date of correction)
  2. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · February 13, 2026 · Corrected (the home has a date of correction)
  3. D
    Install corridor and hallway doors that block smoke.
    K 363 · February 13, 2026 · Corrected (the home has a date of correction)
  4. D
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · February 13, 2026 · Corrected (the home has a date of correction)
  5. D
    Ensure proper usage of power strips and extension cords.
    K 920 · February 13, 2026 · Corrected (the home has a date of correction)
  6. F
    Have properly located and lighted "Exit" signs.
    K 293 · December 16, 2024 · Corrected (the home has a date of correction)
  7. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · December 16, 2024 · Corrected (the home has a date of correction)
  8. F
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · December 16, 2024 · Corrected (the home has a date of correction)
  9. F
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · December 16, 2024 · Corrected (the home has a date of correction)
  10. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · December 16, 2024 · Corrected (the home has a date of correction)
  11. E
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · December 16, 2024 · Corrected (the home has a date of correction)
  12. D
    Install corridor and hallway doors that block smoke.
    K 363 · December 16, 2024 · Corrected (the home has a date of correction)
  13. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · October 27, 2023 · Corrected (the home has a date of correction)
  14. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · October 27, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeWashingtonUnited States
All nursing staff (RN, LPN and aides)4.774.363.86
Registered nurses1.110.940.69
All nursing staff on weekends4.053.803.42
Nurse aides3.04
Licensed practical nurses0.62
Nursing staff turnover (share who left in a year)35.9%45.1%45.8%
Registered nurse turnover22.6%45.4%42.9%
Administrators who left0

CMS expects 4.64 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.06 on weekdays and 4.05 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 10.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.84 in April to June 2025 to 4.77 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.771.115.064.05 10.1%0 of 90111
Oct to Dec 20254.691.074.993.95 7.3%0 of 92108
Jul to Sep 20254.721.055.033.93 5.5%0 of 92108
Apr to Jun 20254.841.095.203.94 7.2%0 of 91110
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Washington, Jan to Mar 20264.210.904.443.663.7%0.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Washington

JobMedianMiddle halfEmployed
Washington, all employers
CNAs (nursing assistants)$23.65$22.59 to $27.8530,270
LPNs and LVNs$39.98$36.98 to $45.186,780
Registered nurses$59.71$49.57 to $64.5469,260
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Martha and Mary Health Service. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

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Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeWashingtonUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
16.314.213.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.01.00.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.61.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
4.12.63.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
2.01.31.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
12.917.214.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
0.54.34.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
20.915.115.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
19.419.923.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
10.813.412.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.91.31.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.31.51.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Martha and Mary Health Service's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (55.4% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

55.4% this home

No different from the national rate

US median of homes 51.5% · Washington: 71 better, 16 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 121 eligible stays.

Potentially preventable readmissions

9.1% this home

No different from the national rate

US median of homes 10.7% · Washington: 7 better, 0 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 117 eligible stays.

Infections that led to a hospital stay

6.0% this home

No different from the national rate

US median of homes 7.1% · Washington: 4 better, 0 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 87 eligible stays.

Self-care and mobility at discharge

76.8% this home

Median of homes: Washington61.4% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 69 residents counted.

Falls with major injury

0.8% this home

Median of homes: Washington0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 123 residents counted.

New or worsened pressure ulcers

0.7% this home

Median of homes: Washington1.4% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 123 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Washington98.3% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 10 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: MARTHA AND MARY HEALTH SERVICES.

NameRoleTypeShareSince
Ladenburg, LynetteManaging control - governing bodyIndividual10/31/2016
Ladenburg, LynetteCorporate officerIndividual10/31/2016
Vernon-Cole, ChristopherCorporate officerIndividual04/25/2017
Koerner, EdwardOperational/managerial controlIndividual09/23/2024
Ladenburg, LynetteOperational/managerial controlIndividual10/31/2016
Oconer, EllenOperational/managerial controlIndividual11/01/2016
Sharman, DonaldOperational/managerial controlIndividual04/01/2021
Koerner, EdwardAdp of the SNFIndividual09/23/2024
Ladenburg, LynetteAdp of the SNFIndividual10/31/2016
Oconer, EllenAdp of the SNFIndividual11/01/2016
Sharman, DonaldAdp of the SNFIndividual04/24/2025
Vernon-Cole, ChristopherAdp of the SNFIndividual04/25/2017

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 15 problems in this area, most recently on May 13, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 10 problems in this area, most recently on February 13, 2026: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
  3. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 5 problems in this area, most recently on February 13, 2026: "Provide and implement an infection prevention and control program."
  4. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on February 13, 2026: "Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice."

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Washington contacts for a concern about a nursing home

These are the official offices in Washington. NursingHomeClear cannot take or act on complaints.

Common questions

What is Martha and Mary Health Service's Medicare star rating?
CMS rates Martha and Mary Health Service 4 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Martha and Mary Health Service get at its last inspection?
9 health deficiencies at the standard inspection on February 13, 2026. The Washington average is 15.8.
Has Martha and Mary Health Service been fined?
CMS lists no fines in the last three years.
Does Martha and Mary Health Service accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Martha and Mary Health Service?
CMS lists 12 owners and managers. Legal business name: MARTHA AND MARY HEALTH SERVICES.

Sources

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