What is Oaks, the's Medicare star rating?

CMS rates Oaks, the 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did Oaks, the get at its last inspection?

2 health deficiencies at the standard inspection on March 10, 2026. The Massachusetts average is 6.8.

Has Oaks, the been fined?

CMS lists no fines in the last three years.

Does Oaks, the accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

CMS lists 29 owners and managers, and links the home to Life Care Centers of America. Legal business name: NEW BEDFORD MEDICAL INVESTORS, LLC.

Oaks, the: Inspections, Staffing & Ratings

The record in brief

At its most recent standard inspection, on March 10, 2026, inspectors cited 2 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).

None of its 14 health citations since September 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.66 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.57 of those hours.

28.7% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

CMS links it to Life Care Centers of America, an affiliated group of 194 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

809/23

412/24

203/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 14 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

Potential for minimal harm

March 10, 2026Standard inspection · 2 citations

E

Provide safe and appropriate respiratory care for a resident when needed.

F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 26, 2026

Inspectors wroteBased on interviews, record review, and observation, the facility failed to follow the consultant's recommendation to obtain a Bilevel Positive Airway Pressure (BiPAP) machine timely for one Resident (#59), out of a sample of 24 residents.
B

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

F842 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · no revisit needed March 26, 2026

Inspectors wroteBased on record review and interview, the facility failed to maintain medical records that are complete, accurate, and systemically organized within accepted professional standards of practice for two Residents (#79 and #104) of 24 sampled residents. Specifically, the facility failed to ensure their Weekly Skin Integrity Data Collection Assessments were documented.

December 12, 2024Standard inspection · 4 citations

E

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 31, 2024

Inspectors wroteBased on record review and interview, the facility failed to ensure irregularities identified by the pharmacist during the monthly Medication Regimen Review (MRR) were reviewed and acted upon timely for three Residents (#1, #2, and #73), out of a total sample of five residents selected for unnecessary medication review. Specifically, the facility failed: 1. For Resident #1, to clarify the as needed (PRN) acetaminophen order by adding a strength and to add a stop date to the PRN Ativan/Lorazepam (anti-anxiety); 2. For Resident #2, to add a stop date to the PRN Trazodone (anti-depressant), PRN Ativan/Lorazepam, and PRN ABH (Ativan/Benadryl/Haldol) gel (anti-psychotic), and to reevaluate the continued need for prophylactic treatment with Methenamine (antibiotic) as a new order for Cefuroxime (antibiotic) prophylaxis was added indicating the Methenamine may not have been effective; and 3. [...]
E

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 31, 2024

Inspectors wroteBased on record review and interview, the facility failed to ensure the residents' medication regimen was free from unnecessary psychotropic (anti-anxiety, antidepressant, and antipsychotic) as needed (PRN) medications and they were limited to 14 days and not extended without the physician evaluating and documenting a rationale for continued use for three Residents (#1, #2, and #90), out of a total sample of five residents selected for unnecessary medication review. Specifically, the facility failed to ensure: 1. For Resident #1, PRN Ativan (anti-anxiety) was limited to 14 days and if the physician deemed it necessary to extend the PRN he/she documented in the medical record and a new order was written with an extended stop date; 2. [...]
E

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 31, 2024

Inspectors wroteBased on observation, document review, record review, and interview, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment, and to help prevent the development and potential transmission of communicable diseases and infections when the facility was currently experiencing an outbreak of COVID-19 infection on one (Maplewood) of three units, and failed to adhere to infection control procedures during a wound dressing change for one Resident (#89) out of a sample size of 22 residents. Specifically, the facility failed to: 1. Ensure residents on the Maplewood Unit with potential COVID -19 exposure unit were tested at least every 48 hours on the affected unit until the facility went seven days without a new case; and 2. [...]
D

Ensure services provided by the nursing facility meet professional standards of quality.

F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 31, 2024

Inspectors wroteBased on record review and interview, the facility failed to provide care and services consistent with accepted standards of clinical practice for one Resident (#1), out of a total sample of 22 residents. Specifically, the facility failed to ensure an as needed (PRN) Tylenol order contained all necessary components for a valid complete medication order and to ensure the right dose was administered per the physician's order.

September 12, 2023Standard inspection · 8 citations

E

Keep all essential equipment working safely.

F908 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 2, 2023

Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure one refrigerator in the main kitchen was maintained in good working condition as evidenced by the refrigerator not maintaining an internal temperature at or below 41 degrees Fahrenheit (F). Specifically, the facility failed to record the internal temperature twice a day, routinely clean the condenser coils, and maintain the door gasket to create a working seal.
D

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 4, 2023

Inspectors wroteBased on interview, policy review, and record review, the facility failed to notify the physician of changes in condition, to re-evaluate the potential need to alter the treatment plan for one Resident (#33), in a total sample of 23 residents. Specifically, the facility failed to notify the physician when Resident #33's morning blood sugar level was 499.
D

Keep residents' personal and medical records private and confidential.

F583 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 4, 2023

Inspectors wroteBased on policy review, observations, and interviews, the facility failed to maintain privacy and confidentiality of medical records. Specifically, the facility failed to ensure resident records were not exposed during the medication pass.
D

Ensure each resident receives an accurate assessment.

F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 4, 2023

Inspectors wroteBased on record review and interview, the facility failed to ensure the Minimum Data Set (MDS) assessment accurately reflected the status of one Resident (#30) with dentures, out of a total sample of 23 residents.
D

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 4, 2023

Inspectors wroteBased on record review and interview, the facility failed to ensure the medical record and individualized care plan indicated the plan and use of dentures for Resident #30. The total sample was 23 residents.
D

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 4, 2023

Inspectors wroteBased on policy review, observations, and interviews, the facility failed to ensure the medication cart was locked when unattended on one of three units.
D

Provide timely, quality laboratory services/tests to meet the needs of residents.

F770 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 4, 2023

Inspectors wroteBased on interview and record review, the facility failed to ensure laboratory services were obtained for one Resident (#6), out of a total sample of 23 residents. Specifically, the facility failed to follow the physician's order to obtain a Tegretol level every four months.
D

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 4, 2023

Inspectors wroteBased on policy review, record review, and interviews the facility failed to accurately reflect in the electronic medical record (EMR) physician's orders, the resident's advanced directives recorded on the Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST) for two Residents (#99 and #109), out of a total sample of 23 residents. Specifically, the facility failed: 1. For Resident #99, to record the advanced directives which included: Do not intubate or ventilate order; and 2. For Resident #109, to record the advanced directives which included: Use artificial hydration.

Fire safety inspections

1 fire safety citation on file: 1 on March 10, 2026.

Every fire safety citation1 citation

F
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · March 10, 2026 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Massachusetts	United States
All nursing staff (RN, LPN and aides)	3.66	3.86	3.86
Registered nurses	0.57	0.65	0.69
All nursing staff on weekends	3.31	3.48	3.42
Nurse aides	2.15
Licensed practical nurses	0.95
Nursing staff turnover (share who left in a year)	28.7%	38.2%	45.8%
Registered nurse turnover	33.3%	42.6%	42.9%
Administrators who left	0

CMS expects 4.04 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.80 on weekdays and 3.31 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.84 in April to June 2025 to 3.66 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	3.66	0.57	3.80	3.31	0.0%	0 of 90	114
Oct to Dec 2025	3.89	0.64	4.07	3.44	0.0%	0 of 92	108
Jul to Sep 2025	3.90	0.59	4.06	3.50	0.0%	0 of 92	108
Apr to Jun 2025	3.84	0.58	3.99	3.46	0.0%	0 of 91	110
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Massachusetts, Jan to Mar 2026	3.79	0.61	3.94	3.41	5.0%	0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Massachusetts

Job	Median	Middle half	Employed
Massachusetts, all employers
CNAs (nursing assistants)	$22.44	$21.32 to $23.94	38,130
LPNs and LVNs	$38.57	$34.91 to $40.66	13,210
Registered nurses	$50.27	$42.05 to $65.44	88,200
United States, nursing care facilities
CNAs (nursing assistants)	$20.67	$17.91 to $22.55	534,270
LPNs and LVNs	$33.86	$30.05 to $37.40	188,210
Registered nurses	$41.11	$37.85 to $47.68	142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Massachusetts	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	11.2	16.4	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	0.0	0.8	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	0.3	1.8	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	2.6	3.5	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	0.7	1.4	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	8.2	15.4	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	2.0	4.2	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	14.0	21.4	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	29.5	25.7	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	12.1	11.9	12.0
Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231	2.9	1.9	1.9
Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231	1.7	1.5	1.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Oaks, the's Medicare short-stay residents. On returning residents home or to the community, CMS rates it better than the national rate (57.4% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

57.4% this home

Better than the national rate

US median of homes 51.5% · Massachusetts: 121 better, 19 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 403 eligible stays.

Potentially preventable readmissions

10.1% this home

No different from the national rate

US median of homes 10.7% · Massachusetts: 4 better, 15 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 374 eligible stays.

Infections that led to a hospital stay

8.1% this home

No different from the national rate

US median of homes 7.1% · Massachusetts: 5 better, 4 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 275 eligible stays.

Self-care and mobility at discharge

87.5% this home

Median of homes: Massachusetts51.6% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 255 residents counted.

Falls with major injury

0.6% this home

Median of homes: Massachusetts0.4% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 318 residents counted.

New or worsened pressure ulcers

0.7% this home

Median of homes: Massachusetts2.0% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 318 residents counted.

Medication list given at discharge

96.0% this home

Median of homes: Massachusetts99.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 25 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: NEW BEDFORD MEDICAL INVESTORS, LLC. CMS links this home to Life Care Centers of America, a group of 194 nursing homes averaging 3.4 stars overall.

Name	Role	Type	Since
New Bedford Medical Investors, LLC	Direct ownership interest	Organization	02/20/2003
Preston, Forrest	Direct ownership interest	Individual	02/20/2003
Preston, Forrest	Indirect ownership interest	Individual	02/20/2003
Long, Zofia	Managing control - governing body	Individual	07/01/1999
Medeiros, Tayler	Managing control - governing body	Individual	10/10/2023
Silva, Helena	Managing control - governing body	Individual	06/13/2016
Fletcher, Todd	Corporate director	Individual	05/01/2021
Lay, Lisa	Corporate director	Individual	04/24/2017
Swanker, Richard	Corporate director	Individual	01/01/2022
Ziegler, James	Corporate director	Individual	09/18/2001
Cross, Cindy	Corporate officer	Individual	11/01/2003
Fletcher, Todd	Corporate officer	Individual	11/02/2020
Henry, Terry	Corporate officer	Individual	11/01/2003
Lay, Lisa	Corporate officer	Individual	02/09/2018
Swanker, Richard	Corporate officer	Individual	04/01/2011
Thurmond, Joan	Corporate officer	Individual	11/01/2003
Ziegler, James	Corporate officer	Individual	08/16/1999
Life Care Centers of America, Inc.	Operational/managerial control	Organization	11/01/2003
New Bedford Medical Investors, LLC	Operational/managerial control	Organization	07/15/2019
Hetzler, Julianne	Operational/managerial control	Individual	08/01/2023
Long, Zofia	Operational/managerial control	Individual	07/01/1999
Medeiros, Tayler	Operational/managerial control	Individual	10/10/2023
Preston, Aubrey	Operational/managerial control	Individual	11/27/2024
Preston, Forrest	Operational/managerial control	Individual	02/20/2003
Silva, Helena	Operational/managerial control	Individual	06/13/2016
Life Care Centers of America, Inc.	Adp of the SNF	Organization	02/11/2025
Hetzler, Julianne	Adp of the SNF	Individual	02/28/2025
Preston, Forrest	Adp of the SNF	Individual	09/09/2021
Silva, Helena	Adp of the SNF	Individual	02/07/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on March 10, 2026: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on December 12, 2024: "Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures."
How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on September 12, 2023: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on March 10, 2026: "Provide safe and appropriate respiratory care for a resident when needed."
Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.31 hours per resident per day, below the Massachusetts average of 3.48.

Other nursing homes nearby

Care One at New Bedford
New Bedford, 2.8 mi · 3 of 5 stars · 29 citations
Alden Court Nursing Care & Rehabilitation Center
Fairhaven, 5.7 mi · 4 of 5 stars · 11 citations
Hathaway Manor Extended Care
New Bedford, 6.3 mi · 2 of 5 stars · 31 citations
Sacred Heart Nursing Home
New Bedford, 6.4 mi · 5 of 5 stars · 19 citations
Royal of Fairhaven Nursing Center
Fairhaven, 6.7 mi · 3 of 5 stars · 8 citations
Nemasket Rehabilitation and Healthcare Center
Middleborough, 7 mi · 3 of 5 stars · 16 citations
Our Ladys Haven of Fairhaven Inc
Fairhaven, 7.5 mi · 4 of 5 stars · 18 citations
Brandon Woods of New Bedford
New Bedford, 7.6 mi · 1 of 5 stars · 73 citations

Common questions

What is Oaks, the's Medicare star rating?: CMS rates Oaks, the 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Oaks, the get at its last inspection?: 2 health deficiencies at the standard inspection on March 10, 2026. The Massachusetts average is 6.8.
Has Oaks, the been fined?: CMS lists no fines in the last three years.
Does Oaks, the accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Oaks, the?: CMS lists 29 owners and managers, and links the home to Life Care Centers of America. Legal business name: NEW BEDFORD MEDICAL INVESTORS, LLC.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.