The Laurels of Bon Air
9101 Bon Air Crossings Drive, Bon Air, VA 23235 · Chesterfield County · (804) 521-9980
124 certified beds, about 118 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2008
Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
2 of 5
Staffing
2 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 495394 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 27, 2024, inspectors cited 17 health deficiencies (the Virginia average is 14.3, the national average 9.2).
None of its 63 health citations since June 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.43 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 0.53 of those hours.
65.7% of nursing staff left within the year CMS measured (Virginia average 48.1%).
CMS links it to Ciena Healthcare/Laurel Health Care, an affiliated group of 81 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
1206/21
3011/22
1706/24
212/24
201/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 63 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
45D
18E
0F
Potential for minimal harm
0A
0B
0C
January 7, 2026Complaint inspection · 2 citations
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on staff interview and clinical record review, it was determined the facility staff failed to administer medications per the physician orders for three of five residents in the survey sample, Residents # 4, #5, and #2.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on staff interview and clinical record review, it was determined the facility staff failed to maintain a complete and accurate clinical record for two of five residents in the survey sample, Residents #1 and #2.
December 20, 2024Complaint inspection · 2 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to provide care and services to maintain residents' high level of well-being for three of 14 residents in the survey sample, Residents #4, #11, and #9.
- D Provide timely, quality laboratory services/tests to meet the needs of residents.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to obtain a physician-order laboratory test for one of 14 residents in the survey sample, Resident #12.
June 27, 2024Standard inspection, Complaint inspection · 17 citations
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to develop and/or implement the comprehensive care plan for four of 43 residents; Residents #97, #22, #19, and #86.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on clinical record review, staff interview and facility document review, it was determined that the facility staff failed to evidence notification of the responsible party of a fall for 1 of 43 residents in the survey sample, Resident #323.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to maintain an accurate MDS (minimum data set) assessment for one of 43 residents in the survey sample, Resident #121.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on observation, resident interview, staff interview, facility document review, and clinical record review, the facility staff failed to implement the baseline care plan for one of 43 residents in the survey sample, Resident #76.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to review and revise the comprehensive care plan for two of 43 residents in the survey sample; Residents #22 and #19.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on resident interview, clinical record review, staff interview and facility document review, it was determined the facility staff failed to follow professional standards of practice for two of 43 residents in the survey sample, Resident #26 and Resident #323.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, resident interview, staff interview, facility document review, and clinical record review, the facility staff failed to provide care and services to maintain residents' highest level of well-being for two of 43 residents in the survey sample, Residents #104 and #133.
- D Provide appropriate foot care.
Inspectors wroteBased on observation, family interview, facility document review, and clinical record review, the facility staff failed to provide foot care for one of 43 residents in the survey sample, Resident #27.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, the facility staff failed to provide a safe environment for three of 43 residents in the survey sample, Residents #56, #22, and #19.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to maintain a Foley catheter in a sanitary manner for one of 43 residents in the survey sample; Resident #97.
- D Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to provide colostomy care and services for one of 43 residents in the survey sample, Resident #127.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, resident interview, staff interview, facility document review, and clinical record review, the facility staff failed to provide respiratory care and services for one of 43 residents in the survey sample, Resident #76.
- D Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observation, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to ensure that a current evaluation and consent, including risks and benefits, were in place prior to implementing side rails, for three of 43 residents in the survey sample; Residents #22, #19 and #86.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on clinical record review, staff interview and facility document review it was determined that the facility staff failed to ensure that pharmacy recommendations were reviewed and implemented in a timely manner for three of 43 residents in the survey sample, Resident #26, Resident #75 and Resident #29.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on staff interview, clinical record review and facility document review, it was determined that the facility staff failed to ensure that one of 43 residents was free of unnecessary medication; Resident #22.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record review, staff interview and facility document review, it was determined that the facility staff failed to maintain a complete and accurate medical record for 1 of 43 residents in the survey sample, Resident #323.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, the facility staff failed to follow infection control procedures for one of 43 residents in the survey sample, Resident #93.
November 3, 2022Standard inspection · 30 citations
- E Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on clinical record review, staff interview and facility document review, and it was determined that the facility staff failed to notify the physician that a resident's medications were not administered for one of 52 residents in the survey sample, Resident #2 (R2).
- E Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence that the RP (responsible party) and/or Long Term Care Ombudsman was notified of a transfer to the hospital for four out of 52 residents in the survey sample; Residents # 95, #15, #31 and #81.
- E Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence that bed hold notifications were provided to four out of 52 residents in the survey sample that were transferred to the hospital; Residents # 95, #15, #31 and #81.
- E Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on resident interview, responsible party interview, staff interview, facility document review, clinical record review and in the course of complaint investigations, the facility staff failed to provide residents with a summary of the baseline care plan for five of 52 residents in the survey sample, Residents #162, #309, #72, #111 and #109.
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wrote5. For Resident #19 (R19), the facility staff failed to implement the comprehensive care plan to provide pressure ulcer treatments as ordered. On the most recent MDS (minimum data set), an annual assessment with an ARD (assessment reference date) of 8/1/2022, the resident scored 12 out of 15 on the BIMS (brief interview for mental status), indicating the resident was moderately impaired for making daily decisions. Section M (skin condition) of the assessment documented R19 having a pressure ulcer/injury, a scar over bony prominence, or a non-removable dressing/device. It further documented R19 at risk of developing pressure ulcer/injuries and not having any unhealed pressure ulcer/injuries. The comprehensive care plan for R19 documented in part, [R19] has the potential for skin breakdown and pressure ulcers related to impaired mobility and urine incontinence. Actual skin impairment: [...]
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on staff interview, facility document review, clinical record review and in the course of a complaint investigation, the facility staff failed to follow professional standards of care for quality resident care for two of 52 residents in the survey sample, Resident #162 and Resident #2.
- E Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, resident interview, facility document review, and clinical record review, it was determined the facility staff failed to monitor a physician ordered fluid restriction for one of 52 residents in the survey sample, Resident #6 (R6).
- E Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on resident interview, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to implement a complete pain management program for three of 52 residents in the survey sample, Residents # 15 (R15), (R21) and (R96).
- E Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to maintain a complete dialysis program for one of 52 residents in the survey sample, Resident #36.
- E Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide performance evaluations for four of five CNA's (certified nursing assistants).
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and staff interview, it was determined that the facility staff failed to serve food in a sanitary manner in one of one resident dining rooms.
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on staff interview, facility document review and clinical record review, it was determined the facility staff failed to maintain a complete and accurate clinical record for two of 52 residents in the survey sample, Residents #6 and Resident #58.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, resident interview, staff interview and clinical record review, it was determined that facility staff failed to promote resident's dignity for three of 52 residents in the survey sample, Resident #26 (R26), #217(R217) and #309 (R309).
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, staff interview, facility document review, it was determined the facility staff failed to place calls within reach for two of 52 residents in the survey sample, Resident #79 and Resident #15.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on clinical record review, staff interview and facility document review, it was determined that the facility staff failed to obtain or offer information of an advance directive for one of 52 residents in the survey sample, Resident #96 (R96).
- D Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence that all required information was provided to the hospital staff when three of 52 residents in the survey sample were transferred to the hospital; Residents # 95, #15 and #31.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on staff interview and clinical record review, it was determined the facility staff failed to obtain a PASARR (preadmission screening and resident review) for one of 52 residents in the survey sample, Resident #79 (R79).
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, staff interview, facility document review, clinical record review, and in the course of a complaint investigation, it was determined the facility staff failed to review and revise the comprehensive care plan for two of 52 residents in the survey sample, Resident #160 and Resident #23.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on staff interview, facility document review, clinical record review and in the course of a complaint investigation, the facility staff failed to provide ADL (activities of daily living) care to dependent residents for one of 52 residents in the survey sample, Resident #162.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wrote2. For Resident #19 (R19), the facility staff failed to document a complete wound assessment of a newly identified wound and failed to follow the wound physician's orders for treatment of the wound. On the most recent MDS (minimum data set), an annual assessment with an ARD (assessment reference date) of 8/1/2022, the resident scored 12 out of 15 on the BIMS (brief interview for mental status), indicating the resident was moderately impaired for making daily decisions. Section M (skin condition) of the assessment documented R19 having a pressure ulcer/injury, a scar over bony prominence, or a non-removable dressing/device. It further documented R19 at risk of developing pressure ulcer/injuries and not having any unhealed pressure ulcer/injuries. A total body skin assessment dated [DATE] at 9:01 a.m. documented one new wound identified. [...]
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, staff interview, clinical record review, and facility document review, it was determined that facility staff failed to provide care and services for an indwelling catheter for one of 52 residents in the survey sample, Residents # 217 (R217).
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, the facility staff failed to maintain complete respiratory services per professional standards for one of 52 residents in the survey sample, Resident #23.
- D Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to evidence assessment, education and consent for the use of side rails for three of 52 residents in the survey sample, Resident #62, Resident #23, and Resident #58.
- D Post nurse staffing information every day.
Inspectors wroteBased on observation, staff interview, and facility document review, it was determined the facility staff failed to post daily nurse staffing for two of four days reviewed.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, it was determined that the facility staff failed to ensure a resident was free of unnecessary medications for one of 52 residents in the survey sample, Resident #15 (R15).
- D Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Inspectors wroteBased on staff interview, facility document review, clinical record review and in the course of a complaint investigation, the facility staff failed to notify the physician of critical lab results in a timely manner for one of 52 residents in the survey sample, Resident #162.
- D Employ staff that are licensed, certified, or registered in accordance with state laws.
Inspectors wroteBased on staff interview, facility document review and employee record review, it was determined that the facility staff failed to evidence maintenance of required certification for one of five CNAs (certified nursing assistants), CNA #7.
- D Provide and implement an infection prevention and control program.
Inspectors wrote2. Licensed Practical Nurse (LPN) #2 did not wear the appropriate face mask per facility protocol during medication administration on 10/31/22 at 4:10 AM. Upon entry to the facility on [DATE] at approximately 11:00 AM, ASM (administrative staff member) #1, the administrator stated, We are all wearing N95 face masks when we are in the patient units. We have four COVID positive residents and residents on observation. Observations on day shift 10/31/22, night shift 11/1/22, day/evening/night shift 11/2/22 and day/night shift on 11/3/22 evidenced staff wearing N95 masks except for one LPN on the evening shift, on 10/31/22. On 10/31/22 at 4:10 PM, LPN (licensed practical nurse) #2 was observed administering medications. The room LPN #2 was in was identified as an enhanced isolation room. LPN #2 was observed wearing a surgical mask. [...]
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on clinical record review, staff interview, facility document review, and in the course of a complaint investigation, it was determined the facility staff failed to offer and/or administer the COVID-19 vaccination to one of 9 residents reviewed for immunizations in the survey sample, Resident #162.
- D Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on staff interview, facility document review and employee record review, it was determined that the facility staff failed to provide annual required training for one of five CNAs (certified nursing assistants).
June 3, 2021Standard inspection · 12 citations
- E Ensure each resident receives an accurate assessment.
Inspectors wroteBased on clinical record review, staff interview, and facility document review, it was determined that the facility staff failed to complete and/or ensure an accurate MDS (Minimum Data Set) assessment for five of 53 residents in the survey sample; Residents #48, #1, #2, #13, and #4. 1. The facility staff failed to ensure Resident #48's quarterly MDS assessment with an ARD (assessment reference date) of 3/17/21, was accurately coded to reflect the provision of dialysis services. 2. The facility staff failed to complete a discharge MDS assessment for Resident #1's discharge to home on 1/11/21. 3. The failed to complete a discharge to the hospital MDS assessment when Resident #2 was discharged to the hospital on 2/24/21. 4. The failed to complete a discharge to the hospital MDS assessment when Resident #13 was discharged to the hospital on 2/23/21. 5. [...]
- E Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observation, resident interview, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to obtain informed consent for the use of positioning / assist bars prior to use for six of 53 residents in the survey sample; Residents #94, #78, #106, #52, #99, and #15.
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record review, facility document review and staff interviews it was determined that the facility failed to maintain a complete and accurate clinical record for one of 53 residents in the current resident sample, Resident #3. The facility staff failed to maintain a complete and accurate clinical record documenting treatments completed for Resident #3.
- E Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Inspectors wrote5. The facility staff failed to perform bed rail inspections for the use of positioning / assist bars for Resident #81 to identify areas of possible entrapment. Resident #81 was admitted to the facility on [DATE] with diagnoses that included but were not limited to: diabetes mellitus (the inability of insulin to function normally in the body) (1), peripheral vascular disease (abnormal condition including atherosclerosis affecting blood vessels outside of the heart) (2) and atrial fibrillation (rapid and random contractions of the atria of the heart) (3). Resident #81's most recent MDS (minimum data set) assessment, an annual assessment, with an assessment reference date of 4/24/21, coded the resident as scoring 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was cognitively intact. [...]
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, staff interview, and facility document review, it was determined that the facility staff failed to maintain a resident's dignity for two of 53 residents in the survey sample, Resident #32 and Resident #3. The facility staff were observed feeding Resident #32 and Resident #3 while standing beside the residents.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to notify the physician of a resident's documented significant weight gain for one of 53 residents in the survey sample, Resident #32. The facility staff failed to notify the physician of Resident #32's documented significant weight gain, as documented in the May 2021 clinical record.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, staff interview, and facility document review, it was determined that the facility staff failed to maintain a clean, comfortable, home like environment for one of 53 residents in the survey sample, Resident #84. The facility staff failed to clean up a spill, which caused Resident #84's floor to be sticky, for more than 24 hours.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, resident interview, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to develop and/or implement the comprehensive care plan for three of 53 residents in the survey sample, Residents #32, #49, and #61. 1a The facility staff failed to implement Resident #32's comprehensive care plan to place fall mats on the floor beside the bed when Resident #32 is in bed. b. The facility staff also failed to implement Resident #32's care plan to notify the physician of a documented significant weight gain 2. The facility staff failed to develop a comprehensive care plan to address Resident #49's left leg prostheses. 3. The facility staff failed to develop a comprehensive care plan to address activities for Resident #61.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to review and revise the care plan for one of 53 residents in the survey sample, Resident # 61.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, it was determined that the facility staff failed to follow professional standards of practice for a Registered Nurse's assessment and declaration of the death of a resident to be documented in the clinical record by the Registered Nurse, for one of 53 residents in the survey sample, Resident #113.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, staff interview, clinical record review and review of facility documentation the facility staff failed to implement preventative measures to ensure a safe environment for one of 53 residents in the survey sample, Resident #32. The facility staff failed to place a fall mat beside Resident #32's bed to prevent falls/injury per the comprehensive care plan. Multiple observations revealed Resident #32 in bed without a fall mat on the floor.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, resident interview, staff interview, and facility document review it was determined that the facility staff failed to monitor and implement interventions to prevent a significant weight loss for one 53 residents in the survey sample, Resident #24. The facility staff failed to prevent a significant weight loss for Resident #24 between 11/16/2020 and 2/9/2021. On 11/16/2020, Resident #24 weighed 207.9 lbs (pounds) and on 2/9/2021, Resident #24 weighed 177.4 for a 30.5 lb (pound) (14.67 %) weight loss.
Fire safety inspections
22 fire safety citations on file: 2 on June 27, 2024, 6 on November 3, 2022, 14 on June 3, 2021.
Every fire safety citation22 citations
- D Conduct testing and exercise requirements.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Properly select, install, inspect, or maintain portable fire extinguishes.
- E Have properly installed electrical wiring and gas equipment.
- E Have elevators that firefighters can control in the event of a fire.
- D List the names and contact information of those in the facility.
- D Provide properly protected cooking facilities.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Have properly located and lighted "Exit" signs.
- E Properly install and monitor supervisory attachments on automatic sprinkler systems.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Install corridor and hallway doors that block smoke.
- E Have properly installed electrical wiring and gas equipment.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Provide properly protected cooking facilities.
- D Have elevators that firefighters can control in the event of a fire.
- D Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Virginia | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.43 | 3.76 | 3.86 |
| Registered nurses | 0.53 | 0.69 | 0.69 |
| All nursing staff on weekends | 2.87 | 3.29 | 3.42 |
| Nurse aides | 2.00 | ||
| Licensed practical nurses | 0.89 | ||
| Nursing staff turnover (share who left in a year) | 65.7% | 48.1% | 45.8% |
| Registered nurse turnover | 43.8% | 48.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.11 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.65 on weekdays and 2.87 on weekends, 21% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.57 in April to June 2025 to 3.43 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.43 | 0.53 | 3.65 | 2.87 | 0.1% | 0 of 90 | 118 |
| Oct to Dec 2025 | 3.63 | 0.54 | 3.82 | 3.15 | 0.2% | 0 of 92 | 113 |
| Jul to Sep 2025 | 3.61 | 0.53 | 3.79 | 3.14 | 0.1% | 0 of 92 | 112 |
| Apr to Jun 2025 | 3.57 | 0.58 | 3.74 | 3.14 | 0.0% | 1 of 91 | 113 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Virginia, Jan to Mar 2026 | 3.58 | 0.56 | 3.76 | 3.12 | 5.7% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Virginia | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 4.8 | 14.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.2 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.4 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.7 | 3.6 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.2 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 6.4 | 15.6 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.8 | 4.7 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 13.2 | 14.2 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 25.2 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 13.9 | 11.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 1.5 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.6 | 1.5 | 1.8 |
Owners and operators
Legal business name: Legal Business Name Not Available. CMS links this home to Ciena Healthcare/Laurel Health Care, a group of 81 nursing homes averaging 2.8 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Ownership data not available |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 21 problems in this area, most recently on January 7, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- When is the care plan meeting, and can family attend it?Inspectors cited 17 problems in this area, most recently on January 7, 2026: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 11 problems in this area, most recently on June 27, 2024: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 3 problems in this area, most recently on December 20, 2024: "Provide timely, quality laboratory services/tests to meet the needs of residents."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.87 hours per resident per day, below the Virginia average of 3.29.
Other nursing homes nearby
- Beaufont Health and Rehabilitation Center Richmond, 2.2 mi · 2 of 5 stars · 43 citations
- Southampton Rehabilitation and Healthcare Center Richmond, 3.3 mi · 2 of 5 stars · 49 citations
- The Laurels of Willow Creek Midlothian, 3.4 mi · 2 of 5 stars · 54 citations
- Forest Hill Health & Rehabilitation Richmond, 4.8 mi · 1 of 5 stars · 95 citations
- Sitter and Barfoot Veterans Care Center Richmond, 5.1 mi · 5 of 5 stars · 31 citations
- The Virginia Home Richmond, 5.9 mi · 3 of 5 stars · 14 citations
- The Haven at Brandermill Woods Midlothian, 6 mi · 5 of 5 stars · 7 citations
- Glenburnie Rehab & Nursing Center Richmond, 7 mi · 2 of 5 stars · 130 citations
Virginia contacts for a concern about a nursing home
These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Virginia Department of Health, Office of Licensure and Certification, Division of Long-Term Care Services, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Virginia Office of the State Long-Term Care Ombudsman, 800-552-5019. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: VDH Nursing Home and ICF/IID Inspections and Surveys, where Virginia publishes its own records on licensed homes.
Common questions
- What is The Laurels of Bon Air's Medicare star rating?
- CMS rates The Laurels of Bon Air 3 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did The Laurels of Bon Air get at its last inspection?
- 17 health deficiencies at the standard inspection on June 27, 2024. The Virginia average is 14.3.
- Has The Laurels of Bon Air been fined?
- CMS lists no fines in the last three years.
- Does The Laurels of Bon Air accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns The Laurels of Bon Air?
- CMS lists 1 owner or manager, and links the home to Ciena Healthcare/Laurel Health Care. Legal business name: Legal Business Name Not Available.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.