Home / Connecticut / New Milford
19 Poplar Street, New Milford, CT 06776 · Nw Hills County · (860) 354-9365
95 certified beds, about 86 residents a day · For profit - Corporation · Medicare and Medicaid since 1971
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075208 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on May 6, 2025, inspectors cited 13 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
Of 26 health citations since June 2021, 2 were rated as actual harm or immediate jeopardy to residents.
CMS lists 2 fines totaling $24,418 in the last three years; the largest was $16,400, and the latest is dated May 6, 2025.
Nurses and nurse aides worked 3.62 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.48 of those hours.
40.0% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
CMS links it to National Health Care Associates, an affiliated group of 42 nursing homes.
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 26 health citations on file.
Inspectors wroteBased on interviews, review of the clinical record, facility documentation, and facility policy for 1 of 5 residents (Resident #24) reviewed for falls, the facility failed to provide a transfer according to physician orders which resulted in a fall with injury and failed ensure all appropriate doors were secured on the locked memory care unit.
Inspectors wroteBased on the tour of the Dietary Department and Nourishment Rooms, staff interviews, and review of facility policies, the facility failed to ensure opened items were labeled and dated when opened, food that was expired was discarded and the 3 of 3 nourishment refrigerator/freezer/ice makers were sanitary.
Inspectors wroteBased on observation, review of the clinical record, facility policy and interviews for 1 of 2 residents (Resident #33) reviewed for dental services, the facility failed to ensure timely dental services were provided related to non-restorable teeth.
Inspectors wroteBased on observations, staff interview, review of the clinical record and facility policy for 6 residents (Resident #4/Resident #36 (roommates), Resident #13/Resident #25 (roommates)and Resident #33/Resident #37 (roommates) on isolation precautions, the facility failed to ensure the nursing staff donned the appropriate Personal Protective Equipment (PPE) and for 1 of 6 sampled residents (Resident #36) reviewed for infection control documentation, the facility failed to ensure documentation was accurate and consistent regarding the type of precautions Resident #36 required.
Inspectors wroteBased on observation(s), review of the clinical record, facility documentation, facility policy and interviews for the only sampled resident (Resident #286) reviewed for non-pressure skin conditions, the facility failed to obtain wound treatment orders upon admission for a resident with a surgical wound and a venous stasis ulcer.
Inspectors wroteBased on interviews, clinical record review, and facility policy for one of three residents (Resident #22) reviewed for advanced directives, the facility failed to ensure the Resident Care Plan accurately reflected Resident #22's code status.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 of 4 residents (Resident #53) reviewed for accidents, the facility failed to ensure orthostatic blood pressures were monitored per the physician's order for a resident with postural hypotension and history of repeated falls.
Inspectors wroteBased on observations, review of clinical records, facility documentation, facility policy and interview for 2 of the 2 residents reviewed for infection control, the facility failed to ensure the peripheral lines had appropriate physician orders in place to rotate access site every 96 hours and as needed or the site was to be removed. 1. Resident #19's diagnosis included Covid 19, myocardial infarction, and hyponatremia. The admission Minimum Data Set (MDS) assessment dated [DATE] identified Resident #19 was cognitively intact, required maximal assistance for toileting, set up assistance for oral hygiene and eating. Also identified that Resident #19 was dependent on showering and transfers. Further identifying Resident #19 was not receiving intravenous therapy. [...]
Inspectors wroteBased on observations, interviews and review of facility policy for two of three medication storage rooms, the facility failed to ensure expired medication was disposed of and supplies and medications were stored properly.
Inspectors wroteBased on review of the clinical record, facility policy and interviews for 1 of 5 residents (Resident #33) reviewed for vaccinations, the facility failed to ensure the appropriate time was provided between COVID-19 vaccination administration.
Inspectors wroteBased on staff interview, observation and facility policy of the dumpster area, the facility failed to properly dispose of garbage and refuse.
Inspectors wroteBased on staff and resident interviews and observations within the secured unit, the facility failed to ensure state survey results were available and accessible on the secured unit for those residents who resided there.
Inspectors wroteBased on observations, interviews and review of facility policy for two of three medication storage rooms, the facility failed to ensure the medication rooms were clean. a. Interview and observation of the 4th floor medication room with Licensed Practical Nurse (LPN) #2 on [DATE] at 10:40 AM identified the medication room floor was dirty with dried spilled liquids and debris. Additionally, 20 hemoccult cards were observed that had an expiration date of 8/2023 and a bottle of hemoccult developer that expired in 8/2021 in the cabinet drawer. LPN #2 identified that it was housekeeping's responsibility to clean the medication room floor, but the floor was not cleaned often. An interview with the Director of Facilities Housekeeping on [DATE] at 12:30 PM identified it was the responsibility of housekeeping staff to dust and mop the floors and clean other areas in the medication rooms daily. [...]
Inspectors wroteBased on a review of clinical records, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for accidents, the facility failed to provide adequate assistance during a bed linen change and as a result, the resident rolled out of bed onto the floor sustaining a left hip fracture.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #3) reviewed for abuse, the facility failed to ensure a resident with known wandering behaviors was supervised to prevent an incident of sexual abuse.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #4) reviewed for pressure injury, the facility failed to develop a comprehensive care plan with interventions to prevent skin breakdown when the resident was identified at high risk for developing pressure injuries.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #2) reviewed for behaviors, the facility failed to review and revise a resident's care plan when the resident was identified as wandering in and out of other resident's rooms.
Inspectors wroteBased on observations, review of maintenance logs, and staff interview for 1 of 8 rooms (room [ROOM NUMBER]) observed during tour, the facility failed to ensure the air conditioner grill was not exposed and was free from dust/debris/sediment.
Inspectors wroteBased on clinical record review, review of facility policy and interviews for one sampled resident (Resident #68) who was at risk for falls, the facility failed to ensure the resident had adequate supervision during ambulation resulting in the resident sustaining a fall.
Inspectors wroteBased on record review, observations and staff interviews for 1 of 3 sampled residents (Resident #61) reviewed for nutrition, the facility failed to provide large portions per Dietician recommendations.
Inspectors wroteBased on clinical record review, observations, review of facility documentation and interviews for one sampled resident (Resident #30) who had a gastrostomy tube in place and received enteral nutrition on a continuous basis, the facility failed ensure that the enteral nutrition was administered continuously as ordered resulting in the resident not receiving the enteral nutrition for more than three hours.
Inspectors wroteBased on review facility documentation and staff interviews, the facility failed to ensure Registered Nurse (RN) #2 was working with a current nursing license.
Inspectors wroteBased on observation, review of clinical record, review of facility documentation, facility policy, and interviews for one sampled resident (Resident #20) who was administered insulin, the facility failed to ensure that the glucometer was cleaned in an appropriate manner to maintain acceptable infection prevention and transmission precautions and for one nurse's aide (NA #1) observed with long nails, the facility failed to ensure the nurses' aide's nails were of an appropriate length to prevent the potential transmission of infection.
Inspectors wroteBased on observation, record review and staff interview for 1 of 10 sampled residents (Resident #64) observed during the initial screening process, the facility failed to ensure Resident #64's call bell was within reach and accessible.
Inspectors wroteBased on clinical record review, facility policy review, and interviews for 1 of 2 residents (Resident #17) reviewed for resident trust accounts, the facility failed to ensure quarterly statements were provided.
Inspectors wroteBased on observations, review of facility policy, and interviews, the facility failed to ensure that proper handwashing and glove use occurred during the handling of soiled and clean dishes to prevent cross contamination.
5 fire safety citations on file: 3 on May 6, 2025, 1 on July 13, 2023, 1 on June 23, 2021.
| Date | Penalty | Amount or length |
|---|---|---|
| May 6, 2025 | Fine | $16,400 |
| September 19, 2024 | Fine | $8,018 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.62 | 3.73 | 3.86 |
| Registered nurses | 0.48 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.42 | 3.37 | 3.42 |
| Nurse aides | 2.22 | ||
| Licensed practical nurses | 0.92 | ||
| Nursing staff turnover (share who left in a year) | 40.0% | 37.4% | 45.8% |
| Registered nurse turnover | 33.3% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.18 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.71 on weekdays and 3.42 on weekends, 8% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 6.9% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.65 in April to June 2025 to 3.62 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.62 | 0.48 | 3.71 | 3.42 | 6.9% | 0 of 90 | 86 |
| Oct to Dec 2025 | 3.61 | 0.51 | 3.70 | 3.37 | 5.6% | 0 of 92 | 86 |
| Jul to Sep 2025 | 3.65 | 0.51 | 3.77 | 3.35 | 4.4% | 0 of 92 | 87 |
| Apr to Jun 2025 | 3.65 | 0.55 | 3.75 | 3.41 | 2.5% | 0 of 91 | 86 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Connecticut, all employers | |||
| CNAs (nursing assistants) | $21.53 | $20.14 to $22.68 | 21,380 |
| LPNs and LVNs | $35.43 | $32.05 to $36.94 | 8,540 |
| Registered nurses | $49.39 | $41.40 to $58.58 | 40,110 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 9.8 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.3 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.8 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.5 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 6.0 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.9 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 14.2 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 18.4 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 18.5 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.5 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.6 | 1.5 | 1.8 |
For a stay to recover after a hospital visit, these are the results CMS publishes for Village Crest Center for Health & Rehabilitation's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (55.4% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.
55.4% this home
No different from the national rate
US median of homes 51.5% · Connecticut: 75 better, 2 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 234 eligible stays.
10.6% this home
No different from the national rate
US median of homes 10.7% · Connecticut: 0 better, 3 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 197 eligible stays.
6.2% this home
No different from the national rate
US median of homes 7.1% · Connecticut: 0 better, 2 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 113 eligible stays.
50.0% this home
Median of homes: Connecticut58.9% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 34 residents counted.
0.0% this home
Median of homes: Connecticut0.0% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 129 residents counted.
1.8% this home
Median of homes: Connecticut1.6% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 129 residents counted.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: Connecticut100.0% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 9 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: NEW MILFORD CROSSINGS LLC. CMS links this home to National Health Care Associates, a group of 42 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Bnb Health Care Funds LLC | 5% or greater direct ownership interest | Organization | 7% | 12/31/2012 |
| Edsr Associates, LLC | 5% or greater direct ownership interest | Organization | 31% | 12/01/2020 |
| Cohen, David | 5% or greater direct ownership interest | Individual | 7% | 06/04/2007 |
| Fuchs, Morris | 5% or greater direct ownership interest | Individual | 8% | 06/04/2007 |
| Goldenberg, Chaim | 5% or greater direct ownership interest | Individual | 5% | 06/04/2007 |
| Lipman, Michael | 5% or greater direct ownership interest | Individual | 5% | 06/04/2007 |
| Manela, Magda | 5% or greater direct ownership interest | Individual | 5% | 06/04/2007 |
| Roberts, Tzivy | 5% or greater direct ownership interest | Individual | 7% | 03/01/2014 |
| Flaherty, Timothy | W-2 managing employee | Individual | 12/31/2021 | |
| Ostreicher, Marvin | Corporate director | Individual | 09/01/2007 | |
| Estate of Tali Skoczylas | General partnership interest | Organization | 01/22/2020 | |
| Senga Trust | General partnership interest | Organization | 09/10/2021 | |
| Bokow, Barry | General partnership interest | Individual | 09/01/2007 | |
| David, Albert | General partnership interest | Individual | 06/04/2007 | |
| Eisen, Mordechai | General partnership interest | Individual | 06/04/2007 | |
| Geffner, Ira | General partnership interest | Individual | 06/04/2007 | |
| Laufer, Schmuel | General partnership interest | Individual | 06/04/2007 | |
| Neuman, Gerald | General partnership interest | Individual | 06/04/2007 | |
| Pollack, Nathan | General partnership interest | Individual | 06/04/2007 | |
| Shaya-Mograby, Moshe | General partnership interest | Individual | 06/04/2007 | |
| Skoczylas, Josef | General partnership interest | Individual | 06/04/2007 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.
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