Home / Louisiana / Napoleonville
Chateau Napoleon Caring, LLC
252 Hwy. 402, Napoleonville, LA 70390 · Assumption County · (985) 369-6011
120 certified beds, about 100 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2000
Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
2 of 5
Staffing
1 of 5
Quality measures
1 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 195498 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on September 24, 2025, inspectors cited 7 health deficiencies (the Louisiana average is 6.4, the national average 9.2).
None of its 57 health citations since November 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.16 hours per resident per day, against 3.76 across Louisiana and 3.86 nationally. Registered nurses accounted for 0.15 of those hours.
50.0% of nursing staff left within the year CMS measured (Louisiana average 47.6%).
CMS links it to Volare Health, an affiliated group of 16 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
1711/23
502/24
209/24
510/24
512/24
212/24
1002/25
106/25
709/25
111/25
104/26
106/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 57 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
38D
16E
2F
Potential for minimal harm
0A
1B
0C
June 3, 2026Complaint inspection · 1 citation
- E Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure a resident's call light was within reach for 2 (Resident #1, (Resident #3) of 3 residents investigated for call lights.
April 9, 2026Complaint inspection · 1 citation
- D Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure a resident with a mental disorder received appropriate behavioral health treatment for 1 (Resident #2) of 7 sampled residents reviewed for behavioral health services.
November 25, 2025Complaint inspection · 1 citation
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to provide a safe, clean, and comfortable environment for 5 (Room a, Room b, Room c, Room d, Room 'e) of 5 sampled rooms investigated for homelike environment.
September 24, 2025Standard inspection · 7 citations
- E Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure all medical records regarding the resident's code status reflected the resident's wishes for 2 (Resident #10, Resident #106) of 22 (Resident #2, Resident #4, Resident #6, Resident #7, Resident #8, Resident #9, Resident #10, Resident #12, Resident #15, Resident #16, Resident #19, Resident #23, Resident #25, Resident #29, Resident #37, Resident #50, Resident #54, Resident #60, Resident #99, Resident #103, Resident #106, Resident #105) sampled residents reviewed for Advanced Directives.
- E Provide routine and 24-hour emergency dental care for each resident.
Inspectors wroteReview of Resident #37's electronic health record revealed, in part, Resident #37 had an admission date of 06/07/2024. Review of Resident #37's electronic health record revealed, in part, Resident #37 had a diagnosis of dysphagia, unspecified. Review of Resident #37's annual Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 06/14/2024 revealed, in part, Resident #37 had a Brief Interview Mental Score of 03, which indicated Resident #37 was severely cognitively impaired. Review of Resident #37's physician orders revealed, in part, Resident #37 had an order for a dental consult as needed with a start date of 06/10/2024. Observation on 09/23/2025 at 8:25AM revealed Resident #37 had missing and broken teeth on the upper jaw and lower jaw. On 09/23/2025 at 11:49AM S2Director of Nursing (DON) was asked for documentation of dental visits for Resident #37. [...]
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to:1. Implement the facility's Enhanced Barrier Precautions (EBP) policy and procedure for a resident with a percutaneous endoscopic gastrostomy (PEG) tube (a tube inserted through the abdominal wall and into the stomach) for 1 (Resident #6) of 1 (Resident #6) sampled residents observed for EBP in a total sample of 3 residents investigated for activities of daily living;2. Ensure reusable medical equipment was maintained in a sanitary manner for 2 (Resident #62, Resident #85) of 8 (Resident #6, Resident #24, Resident #31, Resident #42, Resident #62, Resident #80, Resident #81, Resident #85) sampled residents investigated for infection control; and,3. [...]
- D Provide appropriate foot care.
Inspectors wroteBased on observation, interviews, and record reviews the facility failed to provide toenail care for 1 (Resident #99) of 3 (Resident #6, Resident #7, Resident #99) sampled residents investigated for activities of daily living.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure a urinary catheter drainage bag (a medical device that collects urine from the bladder) was not placed directly on the floor for 1 (Resident #23) of 2 (Resident #9, Resident #23) sampled residents investigated for urinary catheter requirements.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interviews, and record reviews, the facility failed to ensure the medication error was not greater than 5% for 1 (Resident #28) of 7 (Resident #15, Resident #16, Resident #28, Resident #42, Resident #59, Resident #72, Resident #79) sampled residents observed during the medication administration task.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interviews, and record reviews, the facility failed to ensure a medication were stored at the appropriate temperature for 1 (Medication Cart A) of 3 (Medication Cart A, Medication Cart B, Medication Cart C) medication carts observed for medication storage requirements.
June 18, 2025Complaint inspection · 1 citation
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview and record review, the facility failed to ensure routine medication was available for administration for 1 (Resident #2) of 3 (Resident #1, Resident #2, Resident #3) sampled residents investigated for medication administration.
February 25, 2025Complaint inspection · 10 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure staff notified a physician regarding a change in a resident's skin condition for 1 (Resident #1) of 3 (Resident #1, Resident #2, Resident #3) sampled residents reviewed for notification of change.
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on interviews and record review, the facility failed to ensure administrative staff (S2Director of Nursing [DON]) followed the facility's abuse prevention policy and did not indicate to a staff member (S6Former Licensed Practical Nurse) that she should not have admitted to seeing Resident #1's injury of unknown origin.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interviews and record reviews, the facility failed to revise a plan of care with an intervention after a fall for 1 (Resident #2) of 3 (Resident #1, Resident #2, Resident #3) sampled residents investigated for resident centered care plans.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure a licensed nurse (S7Licensed Practical Nurse [LPN]) did not leave the facility without ensuring another nurse assumed responsibility of her resident assignment. This deficient practice had the potential to affect all 28 residents (Resident #1, Resident #R4, Resident #R5, Resident #R8, Resident #R9, Resident #R10, Resident #R11, Resident #R12, Resident #R13, Resident #R14, Resident #R15, Resident #R16, Resident #R17, Resident #R18, Resident #R19, Resident #20, Resident #21, Resident #22, Resident #23, Resident #24, Resident #25, Resident #26, Resident #27, Resident #28, Resident #29, Resident #30, Resident #31, Resident #32) who resided on the facility's Hall y and Hall z on 02/09/2025.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interviews and records reviews, the facility failed to ensure wound care was completed as ordered for 8 (Resident #R10, Resident #R11, Resident #R12, Resident #R13, Resident #R14, Resident #R17, Resident #R28, Resident #R29) of 10 (Resident #R8 and Resident #R9, Resident #R10, Resident #R11, Resident #R12, Resident #R13, Resident #R14, Resident #R17, Resident #R28, Resident #R29) residents reviewed for completed wound care.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure a resident's assistive device was available for a resident's use to decrease the risk of falls for 1 (Resident #1) of 4 (Resident #1, Resident #2, Resident #3, Resident #R4) residents reviewed for accident/hazards.
- D Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on interview and record reviews, the provider failed to ensure a Registered Nurse (RN) worked at least 8 hours for 1 (02/09/2025) of 14 (02/02/2025, 02/03/2025, 02/04/2025, 02/05/2025, 02/06/2025, 02/07/2025, 02/08/2025, 02/09/2025, 02/10/2025, 02/11/2025, 02/12/2025, 02/13/2025, 02/14/2025, 02/15/2025) days reviewed for staffing requirements.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interviews and record reviews, the facility failed to maintain a system to reconcile controlled drugs for 1 (Medication Cart c) of 3 (Medication Cart a, Medication Cart b, Medication Cart c) medication carts reviewed for the reconciliation of controlled substances.
- D Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Inspectors wroteBased on interview and record review, the facility failed to ensure the facility assessment included active involvement from direct care staff, a governing body member, residents, and residents' representatives in its development.
- D Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on interview and record review, the facility failed to ensure a Certified Nursing Assistant (CNA) received 12 hours of in-service training annually for 1 (S12CNA) of 5 (S11CNA, S12CNA, S13CNA, S14CNA and S15CNA) CNAs' personnel files reviewed for in-service trainings.
December 30, 2024Complaint inspection · 2 citations
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on record reviews and interviews, the facility failed to develop and implement a baseline care plan within 48 hours of admission for 1 (Resident #1) of 3 (Resident #1, Resident #2, and Resident #3) sampled residents investigated for care planning.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review and interview, the facility failed to ensure medications were available for use for 2 (Resident #1 and Resident #3) of 3 (Resident #1, Resident #2, and Resident #3) residents reviewed for pharmacy services.
December 3, 2024Complaint inspection · 5 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and interviews, it was determined the facility failed to ensure shower rooms were maintained in a clean and sanitary manner for 2 (shower room y and shower room z) of 2 shower rooms reviewed for physical environment.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interviews and record reviews, the facility failed to immediately ensure a resident's physician was notified of a resident's change of condition in a timely manner 1 (Resident #2) of 3 (Resident #1, Resident #2, Resident #3) residents investigated for Quality of Care.
- D Provide appropriate foot care.
Inspectors wroteBased on interviews, record reviews, and facility policy review, the facility failed to assist a resident and/or provide transportation for a residents podiatry (physician which treats disorders of the feet) appointment for 1 (Resident #1) of 3 sampled residents reviewed for foot care.
- D Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Inspectors wroteBased on interviews, facility policy, and record reviews, it was determined facility failed to ensure a resident was seen by a physician in a timely manner for 1 (Resident #1) of 3 sampled residents reviewed for physician visits.
- D Provide timely, quality laboratory services/tests to meet the needs of residents.
Inspectors wroteBased on record reviews and interviews, it was determined the facility failed to obtain laboratory services per physician's order for 1 (Resident #1) of 3 sampled resident's records reviewed for pharmaceutical services.
October 2, 2024Standard inspection · 5 citations
- E Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on record reviews, observations, interviews the facility failed to ensure privacy was provided for residents during activities of daily living (ADL) care and incontinence care provided in their rooms (Room A and Room B) for 4 (Resident #16, Resident #27, Resident #45, and Resident #46) of 4 (Resident #16, Resident #27, Resident #45, and Resident #46) sampled residents investigated for privacy.
- E Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Inspectors wroteBased on record reviews and an interview, the facility failed to ensure the Certified Nurse Aide (CNA) Registry was verified upon hire for 1 (S11CNA) of 6 (S4CNA Coordinator, S8CNA, S9CNA, S10CNA, S11CNA, and S12CNA) personnel records reviewed.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure an allegation of staff to resident verbal abuse was reported to the required State Survey Agency for 1 (Resident #64) of 1 (Resident #64) sampled residents investigated for abuse.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interviews and record review, the facility failed to conduct a thorough investigation following an allegation of staff to resident verbal abuse for 1 (Resident #64) of 1 (Resident #64) sampled residents reviewed for abuse.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on interviews and record review the facility failed to ensure a resident with a diagnoses of Major Depressive Disorder and Bipolar Disorder was referred to the appropriate State Survey Agency for a Preadmission Screening and Resident Review (PASARR) Level II evaluation as required for 1 (Resident #64) of 5 (Resident #17, Resident #21, Resident #50, Resident #62, and Resident #64) sampled residents reviewed for PASARR.
September 10, 2024Complaint inspection · 2 citations
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure a medication was available for resident use as ordered by the physician for 1 (Resident #1) of 3 (Resident #1, Resident #2, and Resident #3) sampled residents reviewed for quality of care.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review and interview, the facility failed to ensure a resident received adequate assistance with a transfer for 1 (Resident #1) of 3 (Resident #1, Resident #2, and Resident #3) sampled residents who were reviewed for the use of mechanical lifts.
February 29, 2024Complaint inspection · 5 citations
- F Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Inspectors wroteBased on record review and interview, the facility failed to electronically submit payroll information for direct care staffing as required.
- E Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interviews and record reviews, the facility failed to protect the residents' right to be free from resident-to-resident physical abuse for 3 (Resident #1, Resident #2, and Resident #3) of 4 (Resident #1, Resident #2, Resident #3, and Resident #4) sampled residents investigated for abuse.
- D Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure residents received psychiatric evaluations in a timely manner after an incident of resident to resident abuse. This deficient practice was identified for 2 (Resident #1 and Resident #2) of 4 (Resident #1, Resident #2, Resident #3, and Resident #4) residents reviewed for behavioral healthcare services.
- D Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Inspectors wroteBased on record reviews and interviews, the facility failed to: 1. Ensure staff were provided abuse and neglect training; and 2. Ensure staff were provided dementia management training. This deficient practice was identified for 3 (S3Social Worker, S4Activities Director, and S6Cook) of 7 (S3Social Worker, S4Activities Director, S5Certified Nursing Assistant, S6Cook, S7Occupational Therapy, S8Certified Nursing Assistant, and S9Certified Nursing Assistant) personnel records reviewed.
- B Post nurse staffing information every day.
Inspectors wroteBased on observation and interview, the facility failed to post the required nurse staffing information.
November 30, 2023Standard inspection · 17 citations
- F Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Inspectors wroteBased on record review and interview, the facility failed to electronically submit payroll information for direct care staffing as required.
- E Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on record reviews, observations, and interviews, the facility failed to: 1. Ensure staff placed a hand roll in a resident's contracted hand and elbow pads in a resident's contracted arms as ordered by the physician for 1 (Resident #1) of 2 (Resident #1 and Resident #61) sampled residents investigated for positioning and mobility; and, 2. Ensure a resident with contractures received restorative nursing services per their plan of care for 1 (Resident #1) of 2 (Resident #1 and Resident #61) sampled residents investigated for positioning and mobility.
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, interviews, and record review the facility failed to: 1. Ensure a resident remained free from falls by failing to develop and/or implement a care plan to prevent falls, and/or failed to develop new individualized interventions after following a fall for 1 (Resident #15) of 1 (Resident #15) sampled residents reviewed for falls; and 2. Ensure smoking paraphernalia was secure according the facility's policy and the residents care plan 1 (Resident #2) of 1 (Resident #2) sampled residents reviewed for smoking.
- E Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on record review and interviews the facility failed to: 1. Ensure a licensed pharmacist completed monthly medication reviews (MMR) for 3 (Resident #2, Resident #8 and Resident #51) of 5 (Resident #2, Resident #8, Resident #19, Resident #51, and Resident #61) sampled residents reviewed for unnecessary medications; and, 2. Ensure the attending physician acted upon the pharmacist's identified irregularities for 1 (Resident #51) of 5 (Resident #2, Resident #8, Resident #19, Resident #51, and Resident #61) sampled residents reviewed for unnecessary medications.
- E Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure a resident was free from unnecessary medications by failing to: 1. Ensure each resident medication had an adequate indication for use for 1 (Resident #51) of 5 (Resident #2, Resident #8, Resident #19, Resident #51, and Resident #61) sampled residents reviewed for unnecessary medications; and, 2. Ensure adverse reactions and behavior monitoring was completed for a resident receiving antipsychotic and hypnotic medications for 1 (Resident #51) of 5 (Resident #2, Resident #8, Resident #19, Resident #51, and Resident #61) sampled residents reviewed for unnecessary medications.
- E Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interviews and record reviews, the facility failed to maintain documentation that the resident or resident representatives received education regarding the benefits and potential side effects of the influenza vaccine for 5 (Resident #28, Resident #40, Resident #42, Resident #56 and Resident #63) of 5 (Resident #28, Resident #40, Resident #42, Resident #56 and Resident #63) sampled residents reviewed for influenza vaccines.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on interviews and observations the facility failed to have a have a comfortable mattress for a resident. This deficient practice was for 1 (Resident #34) of 18 (Resident #1, Resident #2, Resident #8, Resident #11, Resident #15, Resident #19, Resident #25, Resident #28, Resident #34, Resident #40, Resident #42, Resident #51, Resident #57, Resident #61, Resident #66, Resident #67, Resident #72, and Resident #73) sampled residents investigated.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and interviews, the facility failed to have a failed to maintain a resident's wheelchair in a sanitary manner. This deficient practice was for 1 (Resident #1) of 18 (Resident #25, Resident #34, Resident #28, Resident #67, Resident #66, Resident #57, Resident #61, Resident #8, Resident #19, Resident #51, Resident #1, Resident #40, Resident #2, Resident #15, Resident #72, Resident #73, Resident #11, and Resident #42) sampled residents investigated.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on record reviews, interviews, and observation, the facility failed to ensure a resident's injury of unknown origin was reported for 1 (Resident #1) of 18 (Resident #1, Resident #2, Resident #8, Resident #11, Resident #15, Resident #19, Resident #25, Resident #28, Resident #34, Resident #40, Resident #42, Resident #51, Resident #57, Resident #61, Resident #66, Resident #67, Resident #72, and Resident #73) sampled residents investigated.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on record reviews and interviews, the facility failed to thoroughly investigate a resident's injury of unknown origin for 1 (Resident #1) of 18 (Resident #25, Resident #34, Resident #28, Resident #67, Resident #66, Resident #57, Resident #61, Resident #8, Resident #19, Resident #51, Resident #1, Resident #40, Resident #2, Resident #15, Resident #72, Resident #73, Resident #11, and Resident #42) sampled residents investigated.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and interview, the facility failed to develop a plan of care with measureable objectives and timeframes for a resident receiving hospice services. This deficient practice was identified for 1 (Resident #28) of 1 (Resident #28) sampled residents reviewed for hospice services.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on record reviews, observations, and interviews, the facility failed to clarify a physician's order for a nutritional supplement prior to administration for 1 (Resident #57) of 2 (Resident #11 and Resident #57) sampled residents reviewed for nutrition.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on record reviews, observations, and interview, the facility failed to ensure a dependent resident received nail care for 1 (Resident #1) of 2 (Resident #1 and Resident #42) sampled residents investigated for activities of daily living.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, and record review the facility failed: 1. Ensure an indwelling catheter bag was not lying on the floor and/or held above the waistline while emptying the catheter bag (Resident #19); and 2. Ensure catheter care was performed correctly (Resident #66). This deficient practice was identified for 2 (Resident #19 and Resident #66) of 2 (Resident #19 and Resident #66) sampled residents reviewed for catheter care.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure a resident's dialysis access site was assessed for a thrill (palpable vibration of blood through access to test patency) and a bruit (audible sound of blood passing through access to test patency) on every shift as ordered by the physician for 1 (Resident #11) of 1 (Resident #11) sampled residents reviewed for dialysis.
- D Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on record reviews and interview, the facility failed to complete an annual performance review of every certified nurse aide (CNA) at least once every 12 months for 2 (S7CNA and S9CNA) of 2 (S7CNA and S9CNA) personnel records reviewed.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure eye drops were labeled per facility policy. This deficient practice was identified for 1 medication cart (Cart x) of 2 medication carts ( Cart x, and Cart y) observed for medication storage task.
Fire safety inspections
6 fire safety citations on file: 2 on October 2, 2024, 4 on November 30, 2023.
Every fire safety citation6 citations
- D Have a battery powered remote alarm panel in a location accessible by operating personnel.
- D Have generator or other power source capable of supplying service within 10 seconds.
- E Have generator or other power source capable of supplying service within 10 seconds.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Provide properly protected cooking facilities.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Louisiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.16 | 3.76 | 3.86 |
| Registered nurses | 0.15 | 0.31 | 0.69 |
| All nursing staff on weekends | 2.49 | 3.21 | 3.42 |
| Nurse aides | 2.07 | ||
| Licensed practical nurses | 0.94 | ||
| Nursing staff turnover (share who left in a year) | 50.0% | 47.6% | 45.8% |
| Registered nurse turnover | 66.7% | 41.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.57 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.42 on weekdays and 2.49 on weekends, 27% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 2.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.31 in April to June 2025 to 3.16 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.16 | 0.15 | 3.42 | 2.49 | 2.5% | 0 of 90 | 100 |
| Oct to Dec 2025 | 3.33 | 0.16 | 3.50 | 2.89 | 5.3% | 0 of 92 | 97 |
| Jul to Sep 2025 | 3.33 | 0.18 | 3.56 | 2.75 | 3.5% | 0 of 92 | 93 |
| Apr to Jun 2025 | 3.31 | 0.18 | 3.50 | 2.84 | 4.7% | 0 of 91 | 91 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Louisiana, Jan to Mar 2026 | 3.64 | 0.26 | 3.86 | 3.10 | 3.6% | 0.9% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Louisiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 20.8 | 17.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.5 | 1.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.5 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.5 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.1 | 3.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 22.1 | 17.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.7 | 5.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 20.7 | 22.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 23.5 | 28.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 26.4 | 14.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.9 | 2.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.5 | 2.7 | 1.8 |
Owners and operators
Legal business name: CHATEAU NAPOLEON CARING LLC. CMS links this home to Volare Health, a group of 16 nursing homes averaging 1.8 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| La 10 Opco Holdco LLC | 5% or greater indirect ownership interest | Organization | 12/01/2022 | |
| La 10 Pinnacle Holdco LLC | 5% or greater indirect ownership interest | Organization | 12/01/2022 | |
| La10 Holdings LLC | 5% or greater indirect ownership interest | Organization | 07/25/2023 | |
| Chateau Napoleon Caring Propco LLC | 5% or greater mortgage interest | Organization | 12/01/2022 | |
| Knox, Donald | Corporate officer | Individual | 07/24/2023 | |
| Schwartz, Eliezer | Corporate officer | Individual | 08/22/2023 | |
| Volare Health LLC | Operational/managerial control | Organization | 01/01/2024 | |
| Bourgeois, Devin | Operational/managerial control | Individual | 08/28/2023 | |
| Schwartz, Eliezer | Operational/managerial control | Individual | 12/01/2022 | |
| Stewart, Joel | Operational/managerial control | Individual | 08/14/2023 | |
| Chateau Napoleon Caring Propco LLC | Adp of the SNF | Organization | 12/01/2022 | |
| La 10 Pinnacle Holdco LLC | Adp of the SNF | Organization | 12/01/2022 | |
| La10 Holdings LLC | Adp of the SNF | Organization | 12/01/2022 | |
| Volare Health LLC | Adp of the SNF | Organization | 02/26/2025 | |
| Bourgeois, Devin | Adp of the SNF | Individual | 08/28/2023 | |
| Hagar, Chaim | Adp of the SNF | Individual | 12/01/2022 | |
| Knox, Donald | Adp of the SNF | Individual | 07/24/2023 | |
| Schwartz, Eliezer | Adp of the SNF | Individual | 12/01/2022 | |
| Stewart, Joel | Adp of the SNF | Individual | 08/14/2023 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 14 problems in this area, most recently on April 9, 2026: "Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 9 problems in this area, most recently on June 3, 2026: "Reasonably accommodate the needs and preferences of each resident."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 9 problems in this area, most recently on September 24, 2025: "Ensure medication error rates are not 5 percent or greater."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 7 problems in this area, most recently on February 25, 2025: "Develop and implement policies and procedures to prevent abuse, neglect, and theft."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.49 hours per resident per day, below the Louisiana average of 3.21.
Other nursing homes nearby
- Chateau D'ville Rehab and Retirement Donaldsonville, 9.6 mi · 5 of 5 stars · 19 citations
- Legacy Nursing and Rehabilitation of Lafourche Thibodaux, 17 mi · 2 of 5 stars · 8 citations
- Audubon Health and Rehab Thibodaux, 18.6 mi · 4 of 5 stars · 10 citations
- Thibodaux Healthcare and Rehabilitation Center Thibodaux, 19.2 mi · 4 of 5 stars · 19 citations
- Legacy Nursing and Rehabilitation of Morgan City Morgan City, 19.9 mi · 1 of 5 stars · 32 citations
- Gonzales Healthcare Center Gonzales, 19.9 mi · 1 of 5 stars · 43 citations
- Ascension Oaks Nursing & Rehab Center Gonzales, 19.9 mi · 4 of 5 stars · 16 citations
- Chateau St. James Rehab and Retirement Lutcher, 21.6 mi · 3 of 5 stars · 20 citations
Louisiana contacts for a concern about a nursing home
These are the official offices in Louisiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Louisiana Department of Health, Health Standards Section, Nursing Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Louisiana Long-Term Care Ombudsman Program, Governor's Office of Elderly Affairs, (866) 632-0922. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Chateau Napoleon Caring, LLC's Medicare star rating?
- CMS rates Chateau Napoleon Caring, LLC 1 out of 5 stars overall, with 2 for health inspections, 1 for staffing and 1 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Chateau Napoleon Caring, LLC get at its last inspection?
- 7 health deficiencies at the standard inspection on September 24, 2025. The Louisiana average is 6.4.
- Has Chateau Napoleon Caring, LLC been fined?
- CMS lists no fines in the last three years.
- Does Chateau Napoleon Caring, LLC accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Chateau Napoleon Caring, LLC?
- CMS lists 19 owners and managers, and links the home to Volare Health. Legal business name: CHATEAU NAPOLEON CARING LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.