Landmark of Itasca Rehabilitation and Nursing Cent
535 South Elm, Itasca, IL 60143 · Du Page County · (630) 773-9416
144 certified beds, about 129 residents a day · For profit - Partnership · Medicare and Medicaid since 1993
CMS Care Compare ratings, data as of September 1, 2026 · CCN 145752 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 1, 2025, inspectors cited 13 health deficiencies (the Illinois average is 12.6, the national average 9.2).
Of 89 health citations since May 2023, 7 were rated as actual harm or immediate jeopardy to residents (4 immediate jeopardy).
CMS lists 6 fines totaling $466,953 in the last three years; the largest was $179,598, and the latest is dated June 1, 2026.
Nurses and nurse aides worked 2.91 hours per resident per day, against 3.45 across Illinois and 3.86 nationally. Registered nurses accounted for 0.59 of those hours.
27.0% of nursing staff left within the year CMS measured (Illinois average 44.5%).
CMS links it to Infinity Healthcare Consulting, an affiliated group of 70 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 89 health citations on file.
June 1, 2026Complaint inspection · 3 citations
- L Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to have a system in place to provide sufficient food to meet the daily nutritional requirements of residents and serve the facility planned/approved menu. This failure resulted in Immediate Jeopardy. The Immediate Jeopardy began on 5/18/26 at 11:58 AM when the facility failed to maintain two days' worth of food supplies on hand, failed to purchase food in quantities/quality to be able to serve all residents the planned, palatable menu, and failed to have sufficient food to serve double portions and dietary supplements to residents with recent significant weight loss. This applies to 14 of 14 residents (R11, R15, R16, R21, R22, R23, R24, R25, R27, R28, R30, R31, R32, and R33) reviewed for residents with significant weight loss and has the potential to apply to all 125 residents on oral diets at the facility. [...]
- F Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Inspectors wroteBased on interview and record review, the facility failed to administer a food service operation in a manner to provide adequate quality/quantities of food to residents of the facility. This applies to all 125 residents receiving oral diets at the facility.
- E Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, interview and record review, the facility failed to provide activities as scheduled on the posted activities calendar. This applies to 4 of 4 residents (R1, R2, R3, R48) reviewed for activities in a sample of 48.
April 29, 2026Complaint inspection · 4 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview and record review, the facility failed to ensure residents were free from physical abuse by employees. This applies to 2 of 3 residents (R3 and R4) reviewed for abuse in a sample of 10. R3's EMR (Electronic Medical Record) showed R3's diagnoses, including dementia, Alzheimer's disease, psychosis, mental disorder, schizophrenia, bipolar disorder, schizophrenia, major depressive disorder, and anxiety disorder. The writer made multiple attempts from 04/21/2026 to 04/24/2026 to speak with R3, but R3 refused to speak. R3's MDS (Minimum Data Set) dated 04/03/2026 showed that R3's cognition is intact and she is independent in her activities of daily living. R1's care plan dated 03/24/2026 showed R3 will remain safe, will be treated with respect and dignity, and reside in the facility free of mistreatment, including abuse/neglect. [...]
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on interviews and record reviews, the facility failed to implement the facility's abuse prevention program policy that prohibits and prevents abuse, investigates allegations of abuse, protects residents during investigation, and reports abuse. This applies to 1 of 3 residents (R4) reviewed for abuse in a sample of 10. On 04/23/2026 at 10:56 AM, R4 said that on 12/03/2025, when she returned from dinner, R9, whose room is next door and shares the bathroom, told her that V26 (Certified Nursing Assistant) had taken her dishes, which R4 had left on the bathroom sink. R4 said that when she spoke to V26, she hit her with a garbage bag. R4 said she called the police, who came to the facility. The next day, V1 (Administrator) spoke with her and did nothing about it. [...]
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on the interview and record review, the facility failed to implement policies and procedures to investigate and report employee abuse to the State Agency and to protect a resident from further abuse by the alleged employee. This applies to 1 of 3 (R4) residents reviewed for abuse in a sample of 10. On 04/23/2026 at 10:56 AM, R4 said that on 12/03/2025, when she returned from dinner, R9, whose room is next door and shares the bathroom, told her that V26 (Certified Nursing Assistant) had taken her dishes, which R4 had left on the bathroom sink. R4 said when she questioned V26, she hit her with a garbage bag. R4 said she called the police, who came to the facility. The next day, R4 said V1 (Administrator) spoke with her about the incident and did nothing about it. [...]
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on record review and interview, the facility failed to ensure that an allegation of an employee abusing residents was thoroughly investigated and that corrective action was taken. This applies to 1 of 3 residents (R3) reviewed for abuse in a sample of 10. R3's EMR (Electronic Medical Record) showed R3 has diagnoses that included dementia, Alzheimer's disease, psychosis, schizophrenia, bipolar disorder, major depressive disorder, and anxiety disorder. R3's MDS (Minimum Data Set) dated 04/03/2026 showed that R3's cognition is intact and that she is independent in her activities of daily living. R3's care plan dated 03/24/2026 showed R3 will remain safe, will be treated with respect and dignity, and reside in the facility free of mistreatment, including abuse/neglect. The writer made multiple attempts from 04/21/2026 to 04/24/2026 to speak with R3, but R3 refused to speak. [...]
April 10, 2026Complaint inspection · 2 citations
- E Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide meaningful activities to residents. This applies to 4 of 4 residents (R2, R3, R7, R10) who were reviewed for activities in a sample of 10.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on interview and record review, the facility failed to obtain consent from a resident or POA (Power of Attorney) prior to taking pictures of the resident. This applies to 1 of 3 residents (R1) reviewed for resident rights in a sample of 8.
February 9, 2026Complaint inspection · 1 citation
- E Provide medically-related social services to help each resident achieve the highest possible quality of life.
Inspectors wroteBased on interview and record review, the facility failed to arrange and provide transportation for out of facility nephrology medical appointments for residents. This applies to 6 of 6 residents (R1, R8, R9, R10, R11, and R12) reviewed for appointments in a sample of 12.
January 16, 2026Complaint inspection · 3 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on interview and record review the facility failed to treat residents with dignity and respect for 1 of 4 residents (R1) reviewed for resident's rights in the sample of 15.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview, and record review, the facility failed to identify and assess a pressure wound prior to it becoming a Stage III wound for 1 of 5 residents (R2) reviewed for pressure ulcers in the sample of 15.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to implement and/or follow Enhanced Barrier Precautions (EBP) for 2 of 3 residents (R2 and R5) reviewed for infection control in the sample of 15.
January 12, 2026Complaint inspection · 2 citations
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure resident's mail was not opened prior to delivering it to the resident. This applies to 2 of 9 residents (R7 and R13) reviewed for resident rights in the sample of 14.
- D Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a resident received yogurt with breakfast per resident preference. This applies to 1 of 8 residents reviewed for dietary services in the sample of 14.
December 7, 2025Complaint inspection · 1 citation
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure that residents who are dependent on the facility for ADLs (Activities of Daily Living) such as feeding, dressing, and incontinence care are provided the necessary assistance in a timely manner. This applies to 5 of 5 residents (R8, R9, R10, R11, and R12) reviewed for ADLs in the sample of 12.
November 24, 2025Complaint inspection · 8 citations
- F Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observations interview and record review, the facility failed to provide portions as shown on the menu spreadsheet. This applies to all residents that receive foods prepared in the facility kitchen.
- F Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observations interview and record review, the facility failed to serve meals at required meal temperatures and appearance/consistency for palatability. This applies to all residents that receive foods prepared in the facility kitchen.
- F Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Inspectors wroteBased on observations, interviews and record review, the facility failed to provide a substantial evening snack when the mealtimes exceed 14 hours per resident. This applies to all residents that receive foods prepared in the facility kitchen.
- F Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Inspectors wroteBased on observation, interview, and record review the facility failed to implement an effective pest control program and failed to respond to sightings of rodent excrement, and dead and live rodents. The facility failed to take measures to eradicate and contain rodents including patching holes in walls, informing pest control vendor of rodent sightings, provide effective room cleaning, and staff failed to notify the Administrator of any evidence of pest or rodent presence in accordance with facility policy. This has the potential to affect all 126 residents who reside in the facility as reported on the Facility Data Sheet, dated November 18, 2025, completed by V1 (Administrator).
- E Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation and record review, the facility failed to serve residents with non-disposable cutlery. This applies to 6 of 6 residents (R5, R37, R38, R39, R40, R41) reviewed for dietary services in the sample of 41.
- E Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Inspectors wroteBased on observations, interviews and record review, the facility failed to provide meal preference as shown on the meal tickets. This applies to 5 of 5 residents (R13, R21, R31, R32, R33) observed for dietary services in the sample of 41.
- E Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Inspectors wroteBased on observations interview and record review, the facility failed to serve diets as ordered. This applies to 8 of 8 residents (R1, R21, R22, R23, R24, R25, R26, R27) reviewed for dietary services in the sample of 41.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation, interview, and record review, the facility failed to protect residents from physical abuse. This failure applies to 2 of 5 residents (R4 and R5) reviewed for abuse in a sample of 36.
November 17, 2025Complaint inspection · 2 citations
- K Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure a resident with a history of elopement was appropriately assessed and/or monitored to prevent elopement, failed to identify and assess residents who actively seek exits or display elopement behaviors, failed to ensure all exit doors/windows were secured/monitored, failed to promptly/effectively respond to triggered door alarms and perform a resident head count, and failed to maintain a current list of residents at risk for elopement at the front door exit per facility policy and resident care plans. The Immediate Jeopardy began on 11/4/25 at approximately 10:20 PM when R1 removed window lock hardware, tied bed sheets together, and repelled out of a second-floor window of the facility with temperatures at approximately 55-56 degrees Fahrenheit. [...]
- F Hire a qualified full-time social worker in a facility with more than 120 beds.
Inspectors wroteBased on interview and record review, the facility failed to employ a qualified full time Social Services Director. This applies to all 129 residents residing in the facility.
November 4, 2025Complaint inspection · 3 citations
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review the facility failed to provide the necessary monitoring and supervision for a resident with a history of suicidal ideation and a history of obtaining knives. The facility also failed to have a system in place to accurately screen residents for suicide risk in a timely manner, and ensure residents with suicide risk were identified, and interventions were put in place. This failure resulted in R1 sustaining self-inflicted stab wounds and expiring at the facility from apparent suicide. This failure resulted in Immediate Jeopardy when the facility lacked interventions and processes to protect a resident with a history of suicidal ideation from keeping sharp knives in his room and sustaining self-inflicted stab wounds and expiring from apparent suicide. [...]
- F Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Inspectors wroteBased on interview and record review, the administration failed to provide oversight and leadership to ensure staff is qualified to work as a Social Service Director. The administration also failed to ensure self-harm/suicide risk screening assessments were completed accurately, timely, and individualized and measurable care plan interventions were put in place for residents identified at risk for suicide. This applies to all 130 residents living in the facility.
- F Hire a qualified full-time social worker in a facility with more than 120 beds.
Inspectors wroteBased on interview and record review, the facility failed to employ a qualified social worker on a full-time basis. This applies to all 130 residents residing in the facility.
September 17, 2025Complaint inspection · 2 citations
- F Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observation, interview, and record review, the facility failed to serve food portions as shown on the facility menu spreadsheet. This applies to 129 facility residents receiving oral diets.
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow the facility's policy to serve food at a palatable temperature. This applies to 6 of 6 residents (R1, R2, R3, R4, R5, and R6) reviewed for dietary services in the sample 6.
July 28, 2025Complaint inspection · 6 citations
- F Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observation, interview and record review, the facility failed to plan and serve resident menus and food portions per facility policy. This applies to all 128 facility residents receiving oral diets.
- F Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, interview and record review, the facility failed to serve palatable meals per facility policy. This applies to all 128 facility residents receiving oral diets.
- F Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Inspectors wroteBased on observation, interview and record review, the facility failed to serve meals on time to residents per the facility meal schedule. This applies to all 128 facility residents receiving oral diets.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to perform hand hygiene after touching soiled dishes and failed to store foods to prevent cross contamination. The facility also failed to sanitize equipment prior to use and failed to utilize food service supplies to avoid potential chemical contamination of foods. This applies to all 128 facility residents receiving oral diets.
- E Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview and record review, the facility failed to ensure residents were free of physical abuse. This applies to 4 of 4 residents (R10, R15, R21, and R24) reviewed for abuse in a sample of 25.
- D Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Inspectors wroteBased on interviews and record reviews, the facility failed to provide dementia care and behavioral interventions to a resident who had chronic dementia-related behaviors. This applies to 1 of 3 residents (R25) reviewed for behavior management in a sample of 25.
July 1, 2025Complaint inspection · 1 citation
- F Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure food prepared for residents were nutritive, palatable, and attractive. This applies to all 119 residents who receive food from the kitchen.
May 1, 2025Standard inspection · 13 citations
- G Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interview, and record review, the facility failed to implement physician orders for dietary supplements to prevent further weight loss in a resident with significant weight loss. This failure resulted in R38 experiencing significant weight loss ( 7.87% weight loss in one month and10.72% weight loss in six months). This applies to 1 of 3 residents (R38) reviewed for nutrition in the sample of 25.
- F Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on interview, and record review, the facility failed to implement their abuse policy to conduct background checks on employees prior to working in the facility. This applies to all 125 residents residing in the facility.
- F Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observation, interview and record review, the facility failed to plan and serve the facility menu per facility policy. This applies to all 123 residents receiving oral diets in the facility.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review, the facility failed to perform hand hygiene and utilize chemical sanitizing solution in a three compartment sink per facility policy. This applies to all 123 residents residing in the facility and receiving oral diets.
- F Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Inspectors wroteBased on interview and record review, the administration failed to ensure healthcare worker background checks were being completed for newly hired staff. This applies to all 125 residents residing in the facility.
- F Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Inspectors wroteBased on interview and record review, the facility failed to include the Medical Director in attendance at facility QAPI (Quality Assurance Performance Improvement) meetings per facility policy. This applies to all 125 residents residing in the facility.
- F Provide and implement an infection prevention and control program.
Inspectors wrote2. R67's admission record showed R67 was admitted to the facility on [DATE], with multiple diagnoses including type 2 diabetes mellitus, schizophrenia, hypertensive heart disease and conversion disorder with seizures or convulsions. R67's physician orders showed R67's scheduled medication for 9:00 AM included Probiotic Oral Capsule 250 MG (Saccharomyces boulardii) give 1 capsule by mouth one time a day, Depakote Sprinkles Oral Capsule Delayed Release Sprinkle 125 MG (Divalproex Sodium) give 500 mg by mouth two times a day, Metoprolol Tartrate Oral Tablet 50 MG give 1 tablet by mouth two times a day, and diltiazem HCl Oral Tablet 60 MG give 1 tablet by mouth four times a day. On April 29, 2025, at 9:16 AM, V7 (LPN) was preparing R67's medications. V7 had long artificial nails, painted with white polish and did not perform hand hygiene prior to putting R67's medications into the cup. [...]
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure expired medications were removed from the active medication cart and discarded. The facility also failed to label, and date opened eye drops to determine the expiration date. This applies to 7 of 7 residents (R72, R90, R48, R69, R37, R9, and R24) reviewed for medication labeling and storage in the sample of 25.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure accurate and timely accounting of controlled medications. This applies to 8 of 8 residents (R54, R116, R73, R9, R15, R97, R37 and R78) reviewed for controlled medications in the sample of 25.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility failed to perform monitoring on a resident after an incident. This applies to 1 of 1 resident (R37) reviewed for accidents in the sample of 25.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observations, interviews and record reviews, the facility failed to provide positioning devices for hands that had contractures and limited range of motion. This applies to 2 of 2 residents (R18 and R20) reviewed for limited range of motion in the sample of 25.
- D Provide care or services that was trauma informed and/or culturally competent.
Inspectors wroteBased on observation, interview and record review, the facility failed to assess a resident for PTSD (Post-Traumatic Stress Disorder), identify their PTSD triggers, and develop interventions to aid in the management of the residents PTSD. This applies to 1 of 2 residents (R63) in the sample of 25.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, and record review, the facility failed to administer medications as prescribed. There were 27 opportunities with 4 errors resulting in a medication error rate of 14.81%. This applies to 2 of 6 residents (R9, R69) residents reviewed for medication administration in the sample of 25.
March 26, 2025Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review, the facility failed to safely transfer a resident utilizing a mechanical lift as per facility policy. This failure resulted in R1 experiencing pain and discomfort related to numerous facial fractures, a left periorbital hematoma, nondisplaced fracture of C2, left frontal subdural hematoma along the left frontal convexity, and hemorrhage within the bilateral maxillary and bilateral sphenoid sinus caused by the fall. This applies to 1 of 3 residents (R1) reviewed for falls in a sample of 6.
November 15, 2024Complaint inspection · 2 citations
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review the facility failed to provide the necessary services to maintain good personal hygiene for 5 of 5 residents (R1, R2, R3, R4 and R5) reviewed for ADLs (activities of daily living) in a sample of 9.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, interview, and record review, the facility failed to have a call light accessible to dependent residents. This applies to 3 of 3 residents (R1, R2 and R3) reviewed for accommodation of needs in a sample of 9.
October 25, 2024Complaint inspection · 1 citation
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents were assisted to reposition in bed. This applies to 3 of 6 residents (R3, R4 and R5) reviewed for ADLs (activities of daily living) in the sample of 6.
October 18, 2024Complaint inspection · 1 citation
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interview and record review, the facility failed to ensure a resident's medical records included complete documentation of a resident's death. This applies to 1 of 3 residents (R12) reviewed for medical records in the sample of 15.
September 23, 2024Complaint inspection · 4 citations
- E Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on interview and record review, the facility failed to protect residents' privacy, as staff took photographs of residents, with a mobile device, without the resident's consent. This applies to 4 of 4 (R6, R9, R10, R11) residents reviewed for resident privacy. On September 10, 2024, at 4:20 PM, V33 (CNA) stated she had taken photos of residents in the facility on May 19, 2023, May 21, 2023, and June 1, 2023, on the dementia unit. V33 stated she had shared the photos with V46 (CNA). On September 11, 2023, at 1:22 PM, V38 (CNA) stated V46 showed the photographs V33 sent to her via cell phone, to both herself and V24 (CNA). On September 12, 2024, at 1:05 PM, V1 (Administrator) and V2 (Director of Nursing) reviewed photos that V1 stated she had received from V46 that were identified as having been taken by V33. [...]
- E Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review, the facility staff failed to immediately report suspicions of abuse in accordance with their policy. This applies to 4 of 4 (R6, R9, R10, R11) residents reviewed for allegations of abuse.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview and record review, the facility failed to ensure medications were administered with licensed nurse supervision. This applies to 1 of 3 residents (R3) reviewed for pharmacy services in a sample of 13.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on interview and record review, the facility failed to prevent a resident from being served food that was spoiled. This applies to 1 of 3 residents (R2) reviewed for spoiled food in a sample of 13.
August 22, 2024Complaint inspection · 1 citation
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide timely incontinent care to dependent residents. This applies to 2 of 4 residents (R1, R2) reviewed for activities of daily (ADL) care in a sample of 7. The Findings Include: 1. R1 is a [AGE] year-old male admitted with severe cognitive impairment as per the Minimum Data Set (MDS) dated [DATE]. R1 is dependent on toileting hygiene. On 8/20/24 at 10:07 AM, R1 was in his bed and upon the surveyor's request V4 (Licensed Practical Nurse) checked on R1 for incontinence. R1 was observed with double diaper with the inner diaper soaked in urine with blackish discoloration. On 8/20/24 at 10:10 AM, V4 stated, R1's certified nursing assistant (CNA) is changing another resident and I will change R1. [...]
June 16, 2024Complaint inspection · 1 citation
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interview and record review, the facility failed to successfully notify the resident's legal representative regarding a significant change in condition for R3 who was sent out to the hospital. This applies to 1 of 4 residents (R3) reviewed for significant change in condition.
May 22, 2024Complaint inspection · 1 citation
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on interview and record review, the facility failed to provide privacy and confidentiality for a resident by posting her photo on social media without her permission. This applies to 1 of 3 residents (R1) reviewed for privacy and photography in a sample of 3.
April 12, 2024Standard inspection · 5 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review the facility failed to use the proper equipment to transfer a resident resulting in a left femur fracture that required surgical repair. This applies to 1 of 2 (R7) residents reviewed for hospitalizations in a sample of 32.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to properly label, date, seal, and store food items in the kitchen. This applies to all residents that receive oral nutrition and foods prepared in the facility kitchen.
- E Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide catheter cares for residents with indwelling urinary catheters, and failed to ensure a catheter collection bag was placed below the level of the bladder. This applies to 4 of 4 (R33, R39, R68, and R122) reviewed for catheters in a sample of 32.
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, interview and record review, the facility failed to obtain physician orders for resident medications to be at the bedside. The facility also failed to complete self-administration of medication assessments for residents. This applies to 3 of 10 residents (R29, R45, R106) reviewed for medications in a sample of 32.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure linens were handled in a manner to prevent transmission of micro-organisms and failed to cleanse and sanitize hands to prevent cross-contamination. This applies to 3 of 3 residents (R114, R97 and R122) reviewed for infection control in the sample of 32.
March 26, 2024Complaint inspection · 2 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview and record review, the facility failed to protect the resident's right to be free from mental abuse and mistreatment by V6 (CNA-Certified Nursing Assistant). This applies to 1 of 3 residents (R1) reviewed for mental abuse in the sample of 4.
- D Keep all essential equipment working safely.
Inspectors wroteBased on observation and interview, the facility failed to ensure elevators were maintained in safe, operating condition. This applies to 1 of 3 residents (R1) reviewed for furnishings/equipment not maintained in the sample of 4.
January 26, 2024Complaint inspection · 2 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a resident's right to receive mail for 1 of 3 residents (R2) reviewed for resident rights in the sample of 8.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview and record review the facility failed to ensure a resident received an antibiotic ear medication in a timely manner for 1 of 3 residents (R1) reviewed for medications in the sample of 8.
January 4, 2024Complaint inspection · 1 citation
- L Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure physical abuse did not occur for a resident (R1) with a known history of physical aggression. This failure resulted in (R1) grabbing (R4) around the neck, throwing him to the ground, and R4 hitting his head on the floor. (R4) was transferred to a local hospital for evaluation of a head injury. This failure has the potential to affect all residents in the building as R1 is ambulatory throughout all units of facility and accesses the elevator independently.
December 6, 2023Complaint inspection · 1 citation
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview and record review the facility failed to assess the risk for developing a pressure ulcer, failed to identify and assess a facility acquired pressure ulcer and failed to follow physician's orders for treatment. This applies to 3 of 3 residents (R3, R4, R5) reviewed for pressure ulcer in the sample of 8.
May 25, 2023Standard inspection · 15 citations
- F Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observation, interview and record review, the facility failed to have menus and serve portion servings to meet nutrient needs that are approved in advance by a licensed Dietitian. This applies to all 123 residents that receive oral diets prepared in the facility kitchen.
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide timely incontinence care, hygiene, and grooming for residents who require staff assistance for activities of daily living (ADL) care. This applies to 4 of 7 residents (R71, R90, R47, R84) reviewed for ADL care in the sample of 26.
- E Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to perform quarterly activity assessments and failed to provide residents with activities that promote their sense of well-being and meet their interests. This applies to 4 of 4 residents (R11, R20, R48, R87) reviewed for activities in a sample of 26.
- E Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide perineal and catheter care in a manner that would prevent urinary tract infection (UTI). This applies to 4 of 6 residents (R20, R21, R82, R220) reviewed for incontinence and catheter care in the sample of 26.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to label medication of when it was opened to determine the expiration date. This applies to 5 of 6 residents (R12, R31, R86, R88, R221) reviewed during medication storage and labeling inspection.
- E Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Inspectors wroteBased on observation, interview, and record review, the facility failed to serve yogurt for food preference as shown on diet cards. This applies to 4 of 4 residents (R26, R39, R46, R63) observed for dining in the sample of 26.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, and interview, the facility failed to follow standard infection control practices related to hand hygiene and gloving during provision of incontinence care. This applies to 5 of the 26 residents (R20, R21, R47, R82, R220) reviewed for infection control in the sample of 26.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on interview and record review, the facility failed to ensure a resident had a POLST (Physician Ordered Life Sustaining Treatment) form signed by the physician before designating a resident as a DNR (Do Not Resuscitate) status. This applies to 1 of 2 residents (R109) reviewed for advanced directives in the sample of 26.
- D Provide appropriate foot care.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure that a resident receives foot care and treatment for overgrown, thick and painful toenails. This applies to 1 of 1 resident (R84) reviewed for foot care in the sample of 26.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview, and record review the facility failed to assess and provide adaptive equipment and services to residents to prevent further reduction in mobility and ROM (range of motion). This applies to 2 of 9 residents (R80, R84) reviewed for mobility and range of motion in the sample of 26.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow their policy for a resident identified as a high elopement risk. This applies to 1 of 3 residents (R370) reviewed for elopement in the sample of 26.
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation, interview, and record review, the facility failed to verify placement of gastrostomy tube (g-tube) prior to flushing the g-tube with water and administering medications through the g-tube. This applies to 2 of 2 residents (R25, R47) reviewed for gastrostomy tube (g-tube) in the sample of 26.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a resident did not receive unnecessary psychotropic medications. This applies to 3 of 5 residents (R109, R370, and R72) reviewed for unnecessary psychotropic medications in the sample of 26.
- D Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on observation, interview and record review, the facility failed to serve diet consistency for residents that have swallowing problems. This applies to 2 of 2 residents (R22, R60) reviewed for dining in the sample of 26.
- D Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Inspectors wroteBased on observation, interview and record review the facility failed to assess and provide appropriate assistive eating device to maintain ability to eat independently for a resident identified with limited ROM (range of motion) of the upper extremities. This applies to 1 of 1 resident (R84) reviewed for assistive eating device in the sample of 26.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| June 1, 2026 | Fine | $141,475 |
| November 4, 2025 | Fine | $179,598 |
| November 4, 2025 | Payment Denial | 19 days from November 22, 2025 |
| May 1, 2025 | Fine | $52,712 |
| May 1, 2025 | Payment Denial | 9 days from May 23, 2025 |
| March 26, 2025 | Fine | $14,505 |
| March 26, 2024 | Fine | $12,263 |
| December 6, 2023 | Fine | $66,400 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Illinois | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 2.91 | 3.45 | 3.86 |
| Registered nurses | 0.59 | 0.72 | 0.69 |
| All nursing staff on weekends | 2.60 | 3.07 | 3.42 |
| Nurse aides | 1.65 | ||
| Licensed practical nurses | 0.67 | ||
| Nursing staff turnover (share who left in a year) | 27.0% | 44.5% | 45.8% |
| Registered nurse turnover | 12.5% | 41.8% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.69 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.03 on weekdays and 2.60 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.03 in April to June 2025 to 2.91 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 2.91 | 0.59 | 3.03 | 2.60 | 0.0% | 0 of 90 | 129 |
| Oct to Dec 2025 | 3.04 | 0.58 | 3.17 | 2.71 | 0.1% | 0 of 92 | 127 |
| Jul to Sep 2025 | 2.98 | 0.63 | 3.10 | 2.65 | 0.0% | 0 of 92 | 129 |
| Apr to Jun 2025 | 3.03 | 0.65 | 3.18 | 2.65 | 0.1% | 0 of 91 | 125 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Illinois, Jan to Mar 2026 | 3.26 | 0.65 | 3.40 | 2.92 | 5.4% | 0.6% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Illinois
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Illinois, all employers | |||
| CNAs (nursing assistants) | $22.10 | $18.95 to $23.26 | 68,640 |
| LPNs and LVNs | $36.06 | $30.57 to $38.25 | 17,440 |
| Registered nurses | $46.15 | $38.47 to $50.94 | 138,910 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Illinois | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 9.2 | 13.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.0 | 0.9 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.7 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.0 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 3.6 | 2.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 5.8 | 14.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.4 | 4.8 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 33.7 | 21.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 29.4 | 26.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 10.4 | 13.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.4 | 2.0 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.0 | 2.2 | 1.8 |
Owners and operators
Legal business name: FOREST VIEW REHABILITATION AND NURSING CENTER. CMS links this home to Infinity Healthcare Consulting, a group of 70 nursing homes averaging 2.1 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Granrath, Rebecca | W-2 managing employee | Individual | 04/06/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 26 problems in this area, most recently on June 1, 2026: "Provide activities to meet all resident's needs."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 22 problems in this area, most recently on June 1, 2026: "Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 11 problems in this area, most recently on April 10, 2026: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 10 problems in this area, most recently on April 29, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.60 hours per resident per day, below the Illinois average of 3.07.
Other nursing homes nearby
- Pearl of Elk Grove, the Elk Grove Village, 3 mi · 1 of 5 stars · 55 citations
- West Suburban Nursing & Rehab Center Bloomingdale, 3.1 mi · 2 of 5 stars · 41 citations
- Alden Valley Ridge Rehab & HCC Bloomingdale, 3.2 mi · 5 of 5 stars · 23 citations
- Bella Terra Bloomingdale Bloomingdale, 3.6 mi · 2 of 5 stars · 32 citations
- Abbington Vlge Nrsg & Rhb Ctr Roselle, 3.9 mi · 3 of 5 stars · 37 citations
- Bridgeway Senior Living Bensenville, 3.9 mi · 1 of 5 stars · 60 citations
- Grove of Elmhurst, the Elmhurst, 4.4 mi · 1 of 5 stars · 50 citations
- Bella Terra Schaumburg Schaumburg, 5.1 mi · 4 of 5 stars · 37 citations
Illinois contacts for a concern about a nursing home
These are the official offices in Illinois. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Illinois Department of Public Health, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Illinois Long-Term Care Ombudsman Program, Illinois Department on Aging, 1-800-252-8966. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: IDPH Quarterly Reports of Nursing Home Violators, where Illinois publishes its own records on licensed homes.
Common questions
- What is Landmark of Itasca Rehabilitation and Nursing Cent's Medicare star rating?
- CMS rates Landmark of Itasca Rehabilitation and Nursing Cent 1 out of 5 stars overall, with 1 for health inspections, 2 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Landmark of Itasca Rehabilitation and Nursing Cent get at its last inspection?
- 13 health deficiencies at the standard inspection on May 1, 2025. The Illinois average is 12.6.
- Has Landmark of Itasca Rehabilitation and Nursing Cent been fined?
- Yes. CMS lists 6 fines totaling $466,953 in the last three years.
- Does Landmark of Itasca Rehabilitation and Nursing Cent accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Landmark of Itasca Rehabilitation and Nursing Cent?
- CMS lists 1 owner or manager, and links the home to Infinity Healthcare Consulting. Legal business name: FOREST VIEW REHABILITATION AND NURSING CENTER.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.