350 N Center St., Lowell, MI 49331 · Kent County · (616) 897-8473
153 certified beds, about 94 residents a day · For profit - Corporation · Medicare and Medicaid since 1978
CMS Care Compare ratings, data as of September 1, 2026 · CCN 235253 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on February 24, 2026, inspectors cited 7 health deficiencies (the Michigan average is 9.9, the national average 9.2).
Of 38 health citations since September 2023, 3 were rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $62,010 in the last three years; the largest was $62,010, and the latest is dated October 25, 2023.
Nurses and nurse aides worked 3.09 hours per resident per day, against 3.99 across Michigan and 3.86 nationally. Registered nurses accounted for 0.44 of those hours.
41.1% of nursing staff left within the year CMS measured (Michigan average 44.1%).
CMS links it to Ciena Healthcare/Laurel Health Care, an affiliated group of 81 nursing homes.
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 38 health citations on file.
Inspectors wroteBased on observation, interview, and record review, the facility failed to keep the dish machine in a state of repair that would allow for the machine's operational requirements to be met. Findings Include:On 2/22/26 at 10:00 AM, observation of the kitchen dish machine found that it was not reaching proper temperature or pressure for the wash and rinse cycles. A review of the machines' data plate (that shows the minimum requirements) found that the Wash temperature should be 150F - 160F, Rinse temperature should be 180F from the manifold (for a contact of 160F), and the final rinse pressure should be 20 pounds per square inch (psi). At this time, five cycles of the dish machine were run with the following characteristics observed: [...]
Inspectors wroteBased on observation, interview, and record review the facility failed to consistently honor food preferences for 5 (Residents #106, 91, 31, 5, and 42) of 11 residents reviewed for dining resulting in being served disliked foods, frustration, decreased meal enjoyment, and the potential for unintended weight loss due to decreased oral intake.
Inspectors wroteBased on interview and record review, the facility failed to issue a Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN) for Medicare Part A services in 2 residents (Resident #73 and #92) of 3 residents, reviewed for timely provision of notifications, resulting in the potential for the resident or resident representative to be unaware of changes regarding financial liability, frustration, and a delay in the ability to file an appeal.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide adequate supervision for 1 (Resident #5) of 5 residents reviewed for accidents and falls, resulting in the potential for injury.
Inspectors wroteBased on interview and record review, the facility failed to ensure that irregularities identified by the pharmacist were acted upon for 1 resident (Resident #2) of 5 residents, reviewed for unnecessary medications resulting in Resident #2 receiving an excessive dose of Escitalopram (antidepressant medication) and the potential for medication side effects including life threatening effects from QT (a measurement that shows the heart's electrical activity) prolongation (when the electrical system in your heart takes too long to recharge).
Inspectors wroteThis citation pertains to intake #2713932. Based on interview and record review, the facility failed to ensure residents were free from significant medication errors in 1 (Resident #29) of 3 residents reviewed for pain management services, resulting in Resident #29 missing a dose of scheduled pain medication and experienced pain, frustration and difficulty sleeping.
Inspectors wroteThis citation pertains to intake #2713932Based on interview and record review, the facility failed to ensure accurate documentation in a medical record for 2 (Resident #29 and #2) of 18 residents reviewed for accurate medical records, resulting in inaccurate documentation of the services provided and inaccurate physician notes.
Inspectors wroteThis citation pertains to Intake 1326155. Based on observation, interview, and record review the facility failed to have sufficient staffing to ensure resident care needs were responded to timely for 5 (Residents #1, 2, 6, 7, and 8) of 7 residents reviewed for sufficient staffing, and the potential to affect all those living at the facility of the facility census of 97 resulting in feelings of anger, frustration, and/or embarrassment.
Inspectors wroteThis citation pertains to intake MI00152092. Based on interview and record review, the facility failed to monitor and prevent resident to resident sexual abuse for 4 of 6 residents (Resident #101, #102, #104, and #105) reviewed for abuse, resulting in the potential for a decline in physical, mental, and psychosocial well-being.
Inspectors wroteBased on interview and record review, the facility failed to ensure staff implemented the abuse policy by immediately reporting an allegation of abuse to the abuse coordinator for 4 of 6 residents (Resident #103, #104, #105 and #106) reviewed for abuse, resulting in a resident to resident allegation of sexual abuse not being reported immediately to the facility Abuse Coordinator and the potential for additional allegations of abuse to go unreported.
Inspectors wroteBased on interview and record review, the facility failed to develop and implement comprehensive, person centered care plans for 4 residents (Resident #102, #103, #104 and #105) of 6 residents reviewed, resulting in unmet care needs and the potential for negative physical, mental and psychosocial outcomes.
Inspectors wroteThis citation pertains to intake MI00151467. Based on interview and record review the facility failed to implement interventions, treatment, and monitoring for the prevention of pressure ulcers, prevent the development of pressure ulcers, implement monitoring to prevent the worsening of pressure ulcers, and implement treatment(s) to promote healing of pressure ulcers in 1 of 3 residents (Resident #3) reviewed for pressure ulcers, resulting in Resident #3 developing an unstageable pressure ulcer on the sacrum (tailbone) and an unstageable pressure ulcer on the right ear requiring hospitalization for a wound infection that lead to osteomyelitis (bone infection), gangrene (death of body tissue due to lack of blood flow or a serious bacterial infection) and ultimately the need for surgical intervention.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure dignified verbal interactions between staff and resident for 1 (Resident #9) of 4 residents reviewed for dignity and respect resulting in negative emotional feelings and the potential for decreased self-worth or self-esteem.
Inspectors wroteBased on interview, and record review, the facility failed to timely report an injury of unknown origin to the State Agency in 1 of 1 resident (Resident #94) reviewed for abuse, resulting in the potential for a delayed/incomplete investigation.
Inspectors wroteBased on interview, and record review, the facility failed to thoroughly investigate an injury of unknown origin in 1 of 1 resident (Resident #94) reviewed for abuse, resulting in an incomplete facility investigation.
Inspectors wroteBased on observation, interview and record review, the facility failed to maintain complete and accurate medical records for 2 (Resident #14 and #94) of 20 residents reviewed for medical records, resulting in an inaccurate reflection of personal hygiene acceptance, lack of nursing assessment documentation, and the potential for facility staff and providers not having all of the pertinent information to care for residents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to post required nurse staffing information on a daily basis, for all 98 residents in the facility, resulting in a lack of available staffing information for residents and visitors.
Inspectors wroteThis citation pertains to intake #MI00144277. Based on interview, and record review, the facility failed to provide adequate supervision and accurately implement the elopement policy in 3 of 5 residents (Resident #203, #208, & #209), reviewed for safety and monitoring, resulting in the potential for injury.
Inspectors wroteThis citation has 2 DPS statements, #1 and #2. DPS #1 Based on interview and record review, the facility failed to maintain professional standards when responding to an acute change in condition in 1 of 19 residents (Resident #54 ) reviewed for quality of care, when facility staff failed to ensure a physician was notified of Resident #54's extreme elevation in heart rate (pulse) and respirations, and adequately monitor and assess Resident #54 for further decline in health status, resulting in a delay in treatment and ultimately Resident #54 being found unresponsive, without an audible BP (blood pressure) or palpable pulse, and was transferred to the hospital via EMS (emergency medical services), where she later died.
Inspectors wroteBased on interview and record review, the facility failed to ensure COVID-19 immunization were offered to 2 (Resident #54 and #6) out of 5 residents, reviewed for COVID-19 immunizations, resulting in the increased likelihood of severe infection and complications/death related to COVID-19.
Inspectors wroteBased on observation, interview, and record review, the facility failed to: 1.) provide appropriate and adequate tracheostomy care, 2.) maintain oxygen delivery rate, and 3.) maintain oxygen delivery equipment for infection control in 4 of 4 residents (Resident #50, Resident #24, Resident #10, and Resident #11) reviewed for respiratory care, resulting in the potential for breathing complications and respiratory infections.
Inspectors wroteR50 Review of R50's Order Summary -10/21/2023 apply 44 gauze under right side of patient's neck and under the foam trach ties to prevent pressure every shift for Trach (tracheostomy) foam ties pressure prevention -10/3/2023 suction trach as needed -10/20/2023 trach care to be performed. Change inner cannula using size 4 every shift Review of R50's Care Plan, 12/16/2022, the resident had a potential for difficulty breathing and risk for respiratory complications related to NPO (nothing by mouth) status, and aspiration risk (taking in foreign material into the lungs), tracheostomy (procedure to help air and oxygen reach the lungs by creating an opening into the trachea (windpipe) from outside the neck via a tube), brain injury, with seizure risk. The goal was to display optimal breathing pattern daily/no labored breathing. [...]
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure call lights were in reach for 1 (Resident #19) of 19 residents reviewed for call light placement, resulting in the inability to call for staff assistance, resident frustration, and unmet care needs.
Inspectors wroteBased on observation, interview, and record review the facility failed to: 1.) notify a physician of a missed medication dose 2.) failed to enter physician order for a change in oxygen flow rate 3.) obtain a re-weight for a resident with potential nutritional concerns in 2 (Resident #11 and Resident Resident #73) of 19 residents reviewed for standards of practice, resulting in the potential for worsening of health conditions.
Inspectors wrote`This citation pertains to intake: MI00139865 Based on observation, interview, and record review the facility failed to ensure PRN (as needed) oral care was performed for 1 of 19 resident (R50) reviewed for ADL (activities of daily living), resulting in dried oral secretions, dry cracked lips, and the potential of gum disease.
Inspectors wroteThis citation pertains to intake: MI00139865 Based on observation, interview, and record review, the facility failed to implement and revise pressure ulcer interventions for 1 of 2 residents (R50) reviewed for skin integrity, resulting in the potential of an impaired skin integrity condition.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure safety precautions were in place and accurate in 1 of 1 residents (Resident #48) reviewed for safety, resulting in the potential for elopement.
Inspectors wroteBased on interview and record review the facility failed to ensure pre and post dialysis (procedure that removes excess water, solutes, and toxins from the blood in people whose kidneys cannot perform these functions) assessments were completed for 1 (Resident #42) of 1 resident reviewed for dialysis care, resulting in the potential of being unprepared for a potential decline in resident condition, due to the adverse effects from dialysis.
Inspectors wroteBased on interview and record review, the facility failed to ensure PRN (as needed) orders for psychotropic drugs were limited to 14 days and/or document the rationale in the resident's medical record and indicate the duration for the PRN order for 1 (Resident #29) of 6 residents reviewed for unnecessary medications, resulting in the prolonged use of psychotropic medication and the potential for residents to receive unnecessary psychotropic medications.
Inspectors wroteBased on interview and record review, the facility failed to maintain complete and accurate medical records for 3 of 19 residents (Resident #54, #11 and #29) reviewed for comprehensive and accurate medical records, resulting in an inaccurate reflection of the resident's medical conditions and needs, and the potential for providers to not have an accurate picture of resident status and condition.
Inspectors wroteBased on observation, interview, and record review, the facility failed to update a care plan to reflect current actual skin impairment for 1 resident (Resident #4) of 4 residents reviewed for accuracy of care plans, resulting in the potential for staff to provide care that was inconsistent with the needs of the resident.
Inspectors wroteBased on observation, interview, and record review the facility failed to obtain a physician order to reflect current wound treatment for 1 resident (Resident #4) of 4 residents reviewed for skin conditions, resulting in the potential for residents to have received inappropriate care and the potential for residents to not meet their highest practicable physical, mental, and psychosocial well-being.
Inspectors wroteThis citation pertains to intake MI00139243 and MI00139388. Based on interview and record review, the facility failed to identify, monitor and treat a skin condition for 1 (Resident #1) of 4 residents reviewed for skin treatment, resulting in lack of assessment, monitoring, and documentation and the potential for worsening of the condition and delay of treatment.
Inspectors wroteThis citation pertains to intake: MI00133188, MI00136070, & MI00137867 Based on interview and record review, the facility failed to assure a registered nurse was on duty for eight consecutive hours a day seven days a week, resulting in the potential for a decrease in the quality of care for all residents residing in the facility.
Inspectors wroteThis citation pertains to intake MI00133188, MI00136070, & MI00137867 Based on observation, interview, and record review, the facility failed to ensure adequate nurse staffing to promote the physical, mental, and psychosocial well-being in 4 of 9 sampled residents (Resident #100, #103, #107, & #108) reviewed for staffing, resulting in unmet care needs and the potential for physical and psychosocial harm for all residents in the facility.
Inspectors wroteThis citation pertains to Intake: MI00133188 & MI00136070 Based on interview and record review, the facility failed to ensure a resident was consistently provided with showers/bathing for 2 of 9 residents (Resident #103 and #108) and 1 of 1 residents (Resident #107) with eating assistance reviewed for activities of daily living, resulting in unmet personal hygiene needs and the potential for weight loss.
Inspectors wroteBased on observation, interview, and record review, the facility failed to utilize wheelchair footrests for safe wheelchair transport in 2 of 2 residents (Resident #105 & Resident #106) reviewed for accidents and hazards, resulting in the potential for falls and injury.
Inspectors wroteThis citation pertains to Intake: MI00133188 & MI00136070 Based on observation, interview, and record review, the facility failed to thoroughly assess and provide care per the standards of care for an indwelling catheter in 1 (Resident #103) of 3 residents reviewed for indwelling catheter care, resulting in the potential of a urinary tract infection.
7 fire safety citations on file: 4 on February 24, 2026, 1 on December 20, 2024, 2 on October 25, 2023.
| Date | Penalty | Amount or length |
|---|---|---|
| October 25, 2023 | Fine | $62,010 |
| October 25, 2023 | Payment Denial | 14 days from November 22, 2023 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Michigan | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.09 | 3.99 | 3.86 |
| Registered nurses | 0.44 | 0.78 | 0.69 |
| All nursing staff on weekends | 2.90 | 3.50 | 3.42 |
| Nurse aides | 1.95 | ||
| Licensed practical nurses | 0.71 | ||
| Nursing staff turnover (share who left in a year) | 41.1% | 44.1% | 45.8% |
| Registered nurse turnover | 25.0% | 39.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 2.99 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.17 on weekdays and 2.90 on weekends, 9% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 2.88 in April to June 2025 to 3.09 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.09 | 0.44 | 3.17 | 2.90 | 0.1% | 0 of 90 | 94 |
| Oct to Dec 2025 | 2.91 | 0.40 | 3.01 | 2.65 | 0.2% | 0 of 92 | 98 |
| Jul to Sep 2025 | 2.95 | 0.43 | 3.08 | 2.62 | 0.0% | 0 of 92 | 95 |
| Apr to Jun 2025 | 2.88 | 0.40 | 2.96 | 2.67 | 1.2% | 0 of 91 | 95 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Michigan, Jan to Mar 2026 | 3.95 | 0.70 | 4.14 | 3.45 | 3.3% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Michigan, all employers | |||
| CNAs (nursing assistants) | $19.03 | $18.35 to $21.59 | 43,290 |
| LPNs and LVNs | $31.47 | $29.83 to $35.52 | 10,880 |
| Registered nurses | $45.34 | $39.46 to $49.74 | 104,950 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Michigan | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 11.3 | 10.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.8 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.6 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.3 | 3.0 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 3.6 | 1.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 8.5 | 12.0 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.6 | 5.1 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 12.6 | 14.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 24.4 | 24.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 18.3 | 11.7 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.6 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.1 | 1.6 | 1.8 |
For a stay to recover after a hospital visit, these are the results CMS publishes for The Laurels of Kent's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (55.2% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.
55.2% this home
No different from the national rate
US median of homes 51.5% · Michigan: 89 better, 22 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 28 eligible stays.
10.4% this home
No different from the national rate
US median of homes 10.7% · Michigan: 0 better, 9 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 56 eligible stays.
9.3% this home
No different from the national rate
US median of homes 7.1% · Michigan: 1 better, 1 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 33 eligible stays.
75.0% this home
Median of homes: Michigan57.6% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 28 residents counted.
7.3% this home
Median of homes: Michigan0.0% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 41 residents counted.
0.0% this home
Median of homes: Michigan1.3% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 41 residents counted.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: Michigan99.5% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 9 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: LAUREL HEALTH CARE COMPANY OF LOWELL. CMS links this home to Ciena Healthcare/Laurel Health Care, a group of 81 nursing homes averaging 2.8 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Laurel Health Care Holdings, Inc. | Direct ownership interest | Organization | 02/01/2016 | |
| Qazi, Mohammad | Corporate director | Individual | 02/01/2016 | |
| Khan, Anis | Corporate officer | Individual | 02/01/2016 | |
| Qazi, Mohammad | Corporate officer | Individual | 02/01/2016 | |
| Ciena Healthcare Management Inc | Operational/managerial control | Organization | 01/01/2021 | |
| Di Rezze, Justin | Operational/managerial control | Individual | 01/01/2025 | |
| Khan, Anis | Operational/managerial control | Individual | 02/01/2016 | |
| Qazi, Mohammad | Operational/managerial control | Individual | 02/01/2016 | |
| Stephens, Nancy | Operational/managerial control | Individual | 01/03/2017 | |
| Ciena Healthcare Management Inc | Adp of the SNF | Organization | 03/31/2025 | |
| Deutsch, Neal | Adp of the SNF | Individual | 01/23/2025 | |
| Di Rezze, Justin | Adp of the SNF | Individual | 01/01/2025 | |
| Gardina, Anna | Adp of the SNF | Individual | 01/23/2025 | |
| Khan, Anis | Adp of the SNF | Individual | 02/01/2016 | |
| Stephens, Nancy | Adp of the SNF | Individual | 01/03/2017 | |
| Stobb, David | Adp of the SNF | Individual | 01/01/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.
These are the official offices in Michigan. NursingHomeClear cannot take or act on complaints.