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Home / Massachusetts / Agawam

Agawam West Rehab and Nursing

61 Cooper Street, Agawam, MA 01001 · Hampden County · (413) 294-6800

164 certified beds, about 122 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1976

Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
3 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 225253 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on September 15, 2025, inspectors cited 3 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).

Of 31 health citations since April 2023, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.59 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.48 of those hours.

31.6% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

CMS links it to Stern Consultants, an affiliated group of 22 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 31 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
26D
3E
1F
Potential for minimal harm
0A
0B
0C
October 15, 2025Complaint inspection · 1 citation
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on records reviewed, interviews, and observations for one of three sampled residents (Resident #1), who was dependent on staff members for bathing, dressing, incontinence care, bed mobility, and positioning, the Facility failed to ensure his/her safety was maintained during care, when during the provision of care, Certified Nurse Aide (CNA) #1 positioned Resident #1 on his/her side in bed then turned away from him/her to obtain a wet cloth, and Resident #1 rolled off the bed and onto the floor. Resident #1 sustained a laceration to the back of his/her head, was transferred to the Hospital Emergency Department (ED) for evaluation, where he/she required staples to close the wound and was diagnosed with an epidural hematoma (a collection of blood between the skull and outermost protective membrane of the brain).
September 15, 2025Standard inspection · 3 citations
  1. F
    Dispose of garbage and refuse properly.
    F814 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) October 10, 2025
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure that garbage was disposed of properly. Specifically, the facility failed to ensure the area on the ground around three trash dumpsters outside of the facility building was kept free of various debris, garbage and waste.
  2. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 10, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to follow professional standards of practice for food safety to prevent the potential of foodborne illness to residents at high risk. Specifically, the facility failed to utilize pasteurized eggs in the preparation of over easy (eggs fried on both sides with a runny yolk) eggs to safely accommodate residents' choice during the breakfast meals and ensure that the unpasteurized eggs being used were cooked until all parts of the egg were completely firm to prevent the potential spread of foodborne illness.
  3. D
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    F585 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 10, 2025
    Inspectors wroteBased on record reviews, and interviews, the facility failed to resolve a grievance timely for one Resident (#7) out of a total sample of 24 residents. Specifically, for Resident #7, the facility failed to ensure that a reported grievance of missing hearing aids was resolved in a reasonable time period.
May 15, 2025Complaint inspection · 5 citations
  1. D
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 9, 2025
    Inspectors wroteBased on record review and interview, for one of eight sampled residents (Resident #3), the facility failed to ensure they obtained written informed consent for his/her psychotropic medication prior to administering the medication.
  2. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 9, 2025
    Inspectors wroteBased on records reviewed and interviews, for one of eight sampled residents (Resident #7), who had an above the knee amputation, and whose Physician Orders and Plan of Care indicated that he/she required the use of bedrails for transfers, turning and positioning, the Facility failed to ensure that he/she had the necessary assistive equipment to maintain his/her safety when the left bedrail had fallen off the bed but was not repaired or replaced timely and on 04/02/25, Resident #7 sat up on the side of his/her bed reached for the bedrail, and when it wasn't there, lost his/her balance and fell.
  3. D
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    F700 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 9, 2025
    Inspectors wroteBased on records reviewed, observations and interviews for one of eight sampled residents (Resident #7) who was alert, oriented and made his/her own medical decisions, the Facility failed to ensure that he/she was assessed for the use of bedrails and that alternatives were trialed, prior to installing bilateral bedrails.
  4. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 9, 2025
    Inspectors wroteBased on record review and interviews, for one of eight sampled residents (Resident #3), whose physician's orders included the administration of a medication to manage his/her bipolar disorder, the Facility failed to ensure he/she was free from significant medication errors, when upon admission, the medication was inaccurately reconciled from his/her Hospital Discharge Summary by nursing and he/she was administered incorrect dosages of the medication for multiple days.
  5. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 9, 2025
    Inspectors wroteBased on records reviewed and interviews, for two of eight sampled residents (Resident #2 and Resident #3), who were dependent on assistance from staff for activities of daily living, the facility failed to ensure they maintained complete and accurate medical records.
March 26, 2025Complaint inspection · 1 citation
  1. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 21, 2025
    Inspectors wroteBased on records reviewed and interviews for one of three sampled residents (Resident #1), the facility failed to ensure they maintained complete and accurate medical record when, 1) nursing documentation in Resident #1's Medication Administration Record (MAR) was incomplete, with spaces for medication administration left blank, and 2) required information in the Controlled Substance Register (record/log book used by the facility for maintaining accurate records of all narcotics and other controlled medications ordered and administered to each resident) related to resident specific medications and physician's orders, was inaccurate and incomplete.
July 16, 2024Standard inspection · 11 citations
  1. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteBased on interview, record and policy review, the facility failed to ensure that Advance Directives (legal documents that provide instructions for medical care and only go into effect if you are unable to communicate your own wishes) were accurate for three Residents (#3, #62 and #39) out of a total sample of 24 residents. Specifically, the facility failed to: 1. For Resident's #3 and #62, ensure that the MOLST (Massachusetts Medical Order for Life-Sustaining Treatment) form was valid and reflected the signature of the Resident's invoked (made active by a Physician) Health Care Proxy (HCP- a legal document that allows you to appoint someone you trust to make medical decisions on your behalf if you are unable to do so). 2. For Resident #39, offer the opportunity to formulate an Advance Directive for the Resident after his/her HCP had been deactivated by the Physician.
  2. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteBased on interview, record and policy review, the facility failed to notify the Physician/Non-Physician Practitioner (NPP/ Nurse Practitioner [NP]) of a significant change in condition for two Residents (#62 and #86) out of a total sample of 24 residents. Specifically, the facility staff failed to notify the Physician/NPP: 1. For Resident #62, when the blood sugar reading was greater than 400 mg/dL. 2. For Resident #86, when the Resident experienced an unplanned, significant weight loss of -10.73% in one month.
  3. D
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    F640 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteBased on record review and interview, the facility failed to ensure the timely completion and transmission of the Minimum Data Set (MDS) Assessments as required for four Residents (#65, #33, #92, #72) out of five applicable residents. Specifically, the facility staff failed to ensure that the components of the MDS Assessments were completed and transmitted within the required timeframes when: 1. For Resident #65, the Assessment was transmitted 28 days after the MDS completion date. 2. For Resident #33, the MDS Assessment was completed 17 days after the ARD (Assessment Reference Date). 3. For Resident #92, A Quarterly MDS assessment with an ARD of 5/28/24, completed 6/11/24, was not yet transmitted as required. 4. For Resident #72, the MDS Assessment was completed 22 days after the ARD, and was not yet transmitted as required.
  4. D
    Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
    F646 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteBased on interview, record and policy review, the facility failed to notify the State Mental Health Authority for a resident review after a significant change in mental condition occurred for one Resident (#2) out of a total sample of 24 residents. Specifically, the facility failed to request a Preadmission Screening and Resident Review Level II screen (PASRR- an evaluation done to determine if a resident has an intellectual or developmental disability and/or serious mental illness[SMI] and if a Resident is in need of additional specialized support services at the facility) after Resident #2 received emergency mental health interventions and experienced limitations in major life activities due to mental illness.
  5. D
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    F676 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide care and services to address a hearing problem for one Resident (#57), out of a total sample of 24 residents. Specifically, the facility staff failed to provide care and services that would maintain or improve Resident #57's hearing and communication when there was a decline in hearing ability, and the Resident/ Resident Representative had consented to be seen for audiology (the science of hearing, balance and related disorders) services.
  6. D
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    F693 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteBased on observation, interview, policy and record review, the facility failed to ensure that the administration of enteral (also referred to as tube feeding) nutrition was consistent with and followed the Physician's orders for one Resident (#76) out of a total sample of 24 residents. Specifically, the facility staff failed to administer the Physician ordered volume (quantity) of tube feeding for Resident #76, whose sole source of nutrition are enteral feeds thus placing the Resident at risk for altered nutritional status.
  7. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteBased on observation, interview, policy and record review, the facility failed to ensure that respiratory care and services, consistent with professional standards of practice, were provided for one Resident (#15), out of a total sample of 24 residents. Specifically, the facility failed to maintain an oxygen concentrator (a device used to deliver supplemental oxygen) filter for Resident #15 in a clean, safe and functional manner in accordance with Physician orders, placing Resident #15 at risk for impaired oxygen delivery and equipment malfunction.
  8. D
    Provide or obtain dental services for each resident.
    F791 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide dental care and services as required for one Resident (#39) out of a total sample of 24 residents. Specifically, the facility staff failed to refer Resident #39 for dental services, when the Resident had consents for dental care and services.
  9. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteBased on observation, interview, and policy review, the facility failed to maintain safe and sanitary conditions in accordance with professional standards for food service safety on three unit kitchenettes (F Wing, C Wing, and A Wing) out of four applicable unit kitchenettes, to prevent contamination and food borne infections. Specifically, 1) The facility failed to maintain clean and sanitary conditions for the unit kitchenette refrigerators on the F Wing, C Wing and A Wing unit. 2) The facility failed to maintain clean and sanitary conditions for a unit microwave on the F Wing unit. 3) The facility failed to store food safely in the refrigerator in the kitchenette on the A Wing unit.
  10. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteBased on interview, policy and record review, the facility failed to maintain complete and accurate medical records, including provision of support services for one Resident (#2) out of a total sample of 24 residents. Specifically, the facility failed to document social service supportive visits for Resident #2 after the Resident required multiple hospital evaluations for suicidal ideation (verbal expressions of thoughts of harming oneself that may or may not lack specific intent).
  11. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 14, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to implement appropriate infection control measures to prevent the transmission of communicable diseases and infections for one Resident (#266), out of a total sample of 24 residents. Specifically, the facility staff failed to implement the use of appropriate Personal Protective Equipment (PPE) as indicated for Resident #266 when the Resident had been identified as having a COVID-19 infection.
April 26, 2023Standard inspection · 10 citations
  1. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 6, 2023
    Inspectors wroteBased on observation, interview and policy review, the facility failed to ensure its staff appropriately and safely stored medications, for three Residents (#79, #55 and #62), out of a total sample of 24 residents, on three out of four units. Specifically, facility staff failed to secure self-administration medications for Residents #79, #55 and #62, leaving them unsecured and available at the resident's bedside.
  2. E
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 6, 2023
    Inspectors wroteBased on record review and interview, the facility failed to ensure staff educated and offered the Pneumococcal Vaccine to four Residents (#5, #22, #32 and #66) out of five Residents sampled for immunizations.
  3. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 6, 2023
    Inspectors wroteBased on observations, interviews, record and policy review, the facility failed to ensure its staff assessed one Resident (#55) for self-administration of medications, out of a total sample of 24 residents. Specifically, Resident #55 was not assessed for the safety of self-administration of medications and was observed to have numerous medications accessible at his/her beside.
  4. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 6, 2023
    Inspectors wroteBased on observation and interview, the facility failed to maintain a clean, homelike environment for two Residents (#59 and #98) out of a total sample of 24 residents. Specifically, 1. For Resident #59, ensuring the wheelchair was free from built up debris and cleaned, and repairs to the bedroom walls were done as required. 2. For Resident #98, providing repairs to the walls in the resident's bedroom as needed.
  5. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 6, 2023
    Inspectors wroteBased on record review and interviews the facility failed to ensure its staff completed a comprehensive Minimum Data Set (MDS) Assessment that accurately reflected the resident's status for two Residents (#51 and #22), out of a total sample of 25 residents. Specifically, the facility failed: 1. For Resident #51, to accurately assess the cognitive and mood status, and 2. For Resident #22, accurately reflect the resident was receiving Hospice services.
  6. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 6, 2023
    Inspectors wroteBased on observation, interview, record and policy reviews, the facility failed to implement the plan of care relative to the Physician's orders for three Residents (#16, #64 and #87), out of a total sample of 25 residents. Specifically, the facility staff failed to ensure: 1) treatment was administered as ordered by the Physician for Resident #16, and 2) the Physician's orders were implemented relative to wound observations and required documentation with scheduled treatments for Resident's #64 and #87.
  7. D
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 6, 2023
    Inspectors wroteBased on observation, interview and record review, the facility failed to customize activities to meet the needs of one Resident (#87), out of a total sample of 24 residents. Specifically, the facility staff failed to ensure that the activities, needs, and preferences of Resident #87 were met and that one to one (1:1) visits were implemented as careplanned.
  8. D
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    F740 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 6, 2023
    Inspectors wroteBased on record review and interview the facility failed to ensure recommended behavioral health services was obtained for one Resident (#30), out of a total sample of 25 residents. Specifically, the facility staff failed to obtain psychotherapy services as recommended by Behavioral Health.
  9. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 6, 2023
    Inspectors wroteBased on record review and interview, the facility failed to communicate MMR recommendations timely for one Resident (#62) out of five applicable residents reviewed, out of a total sample of 25 residents. Specifically, facility staff failed to ensure the attending Physician reviewed and acted upon documented recommendations for unnecessary medications made by the Pharmacist regarding Resident #62.
  10. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 6, 2023
    Inspectors wroteBased on record review and interview, the facility failed to monitor the use and appropriateness of Psychotrophic medications for one Resident (#7), out of a total sample of 25 residents. Specifically, facility staff failed to limit the timeframe for a PRN (as needed) Antipsychotic medication (medication used to treat certain types of mental health conditions) to 14 days.

Fire safety inspections

8 fire safety citations on file: 3 on September 15, 2025, 3 on July 16, 2024, 2 on April 26, 2023.

Every fire safety citation8 citations
  1. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · September 15, 2025 · Corrected (the home has a date of correction)
  2. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · September 15, 2025 · Corrected (the home has a date of correction)
  3. D
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · September 15, 2025 · Corrected (the home has a date of correction)
  4. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · July 16, 2024 · Corrected (the home has a date of correction)
  5. D
    Implement emergency and standby power systems.
    E 41 · July 16, 2024 · Corrected (the home has a date of correction)
  6. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · July 16, 2024 · Corrected (the home has a date of correction)
  7. D
    Have proper openings in smoke barrier doors.
    K 379 · April 26, 2023 · Corrected (the home has a date of correction)
  8. D
    Have simulated fire drills held at unexpected times.
    K 712 · April 26, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMassachusettsUnited States
All nursing staff (RN, LPN and aides)3.593.863.86
Registered nurses0.480.650.69
All nursing staff on weekends3.053.483.42
Nurse aides2.19
Licensed practical nurses0.92
Nursing staff turnover (share who left in a year)31.6%38.2%45.8%
Registered nurse turnover35.3%42.6%42.9%
Administrators who left0

CMS expects 4.00 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.81 on weekdays and 3.05 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.64 in April to June 2025 to 3.59 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.590.483.813.05 0.0%0 of 90122
Oct to Dec 20253.710.523.943.13 0.0%0 of 92115
Jul to Sep 20253.690.573.913.13 0.0%0 of 92117
Apr to Jun 20253.640.603.833.18 0.0%0 of 91115
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Massachusetts, Jan to Mar 20263.790.613.943.415.0%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Massachusetts

JobMedianMiddle halfEmployed
Massachusetts, all employers
CNAs (nursing assistants)$22.44$21.32 to $23.9438,130
LPNs and LVNs$38.57$34.91 to $40.6613,210
Registered nurses$50.27$42.05 to $65.4488,200
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Agawam West Rehab and Nursing. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

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Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMassachusettsUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
13.616.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.51.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.23.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
15.415.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.04.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
10.421.415.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
21.825.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
8.711.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.51.91.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.81.51.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Agawam West Rehab and Nursing's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (49.6% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

49.6% this home

No different from the national rate

US median of homes 51.5% · Massachusetts: 121 better, 19 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 70 eligible stays.

Potentially preventable readmissions

11.0% this home

No different from the national rate

US median of homes 10.7% · Massachusetts: 4 better, 15 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 106 eligible stays.

Infections that led to a hospital stay

7.5% this home

No different from the national rate

US median of homes 7.1% · Massachusetts: 5 better, 4 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 78 eligible stays.

Self-care and mobility at discharge

26.1% this home

Median of homes: Massachusetts51.6% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 46 residents counted.

Falls with major injury

1.6% this home

Median of homes: Massachusetts0.4% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 62 residents counted.

New or worsened pressure ulcers

3.5% this home

Median of homes: Massachusetts2.0% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 62 residents counted.

Medication list given at discharge

100.0% this home

Median of homes: Massachusetts99.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 20 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: AGAWAM WEST REHAB AND NURSING LLC. CMS links this home to Stern Consultants, a group of 22 nursing homes averaging 2.5 stars overall.

NameRoleTypeShareSince
Friedman, Shana5% or greater direct ownership interestIndividual12%10/16/2023
Beatty, BrittanyDirect ownership interestIndividual10/16/2023
Friedman, BenjaminDirect ownership interestIndividual10/16/2023
Com Family Trust5% or greater indirect ownership interestOrganization10%10/16/2023
Millman, ChaimIndirect ownership interestIndividual10/16/2023
Newhouse, EricIndirect ownership interestIndividual10/16/2023
Ashkar, RamiManaging control - governing bodyIndividual10/16/2023
Erblich, AvrahamManaging control - governing bodyIndividual10/16/2023
Millman, ChaimManaging control - governing bodyIndividual10/16/2023
Newhouse, EricManaging control - governing bodyIndividual10/16/2023
Sheps, BoruchManaging control - governing bodyIndividual10/16/2023
Millman, ChaimCorporate officerIndividual10/16/2023
Etn Family Holdings LLCOperational/managerial controlOrganization10/16/2023
Stern Therapy Consultants LLCOperational/managerial controlOrganization10/16/2023
Tlco Holdings LLCOperational/managerial controlOrganization10/16/2023
Ashkar, RamiOperational/managerial controlIndividual10/16/2023
Beatty, BrittanyOperational/managerial controlIndividual10/16/2023
Erblich, AvrahamOperational/managerial controlIndividual10/16/2023
Friedman, BenjaminOperational/managerial controlIndividual10/16/2023
Ianacone, DavidOperational/managerial controlIndividual10/16/2023
Millman, ChaimOperational/managerial controlIndividual10/16/2023
Newhouse, EricOperational/managerial controlIndividual10/16/2023
Plew, AndreaOperational/managerial controlIndividual10/16/2023
Sheps, BoruchOperational/managerial controlIndividual10/16/2023
Millman, ChaimTrustee of the SNFIndividual10/16/2023
Newhouse, EricTrustee of the SNFIndividual10/16/2023
Agawam West Propco LLCAdp of the SNFOrganization10/16/2023
Com Family TrustAdp of the SNFOrganization10/16/2023
E Newhouse Family TrustAdp of the SNFOrganization10/16/2023
Etn Family Holdings LLCAdp of the SNFOrganization10/16/2023
Stern Therapy Consultants LLCAdp of the SNFOrganization07/30/2025
T Newhouse Family TrustAdp of the SNFOrganization10/16/2023
Tlco Holdings LLCAdp of the SNFOrganization10/16/2023
Tlm Family TrustAdp of the SNFOrganization10/16/2023
Ashkar, RamiAdp of the SNFIndividual10/16/2023
Beatty, BrittanyAdp of the SNFIndividual10/16/2023
Erblich, AvrahamAdp of the SNFIndividual10/16/2023
Friedman, BenjaminAdp of the SNFIndividual10/16/2023
Ianacone, DavidAdp of the SNFIndividual10/16/2023
Millman, ChaimAdp of the SNFIndividual10/16/2023
Newhouse, EricAdp of the SNFIndividual10/16/2023
Plew, AndreaAdp of the SNFIndividual10/16/2023
Sheps, BoruchAdp of the SNFIndividual10/16/2023
Stern, BezalelAdp of the SNFIndividual10/16/2023

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on October 15, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on May 15, 2025: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on September 15, 2025: "Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on May 15, 2025: "Ensure that residents are free from significant medication errors."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.05 hours per resident per day, below the Massachusetts average of 3.48.

Other nursing homes nearby

Common questions

What is Agawam West Rehab and Nursing's Medicare star rating?
CMS rates Agawam West Rehab and Nursing 2 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Agawam West Rehab and Nursing get at its last inspection?
3 health deficiencies at the standard inspection on September 15, 2025. The Massachusetts average is 6.8.
Has Agawam West Rehab and Nursing been fined?
CMS lists no fines in the last three years.
Does Agawam West Rehab and Nursing accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Agawam West Rehab and Nursing?
CMS lists 44 owners and managers, and links the home to Stern Consultants. Legal business name: AGAWAM WEST REHAB AND NURSING LLC.

Sources

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