Home / Massachusetts / Andover
89 Morton Street, Andover, MA 01810 · Essex County · (978) 475-0944
174 certified beds, about 125 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1987
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225294 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on January 15, 2026, inspectors cited 13 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).
None of its 51 health citations since September 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.80 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.56 of those hours.
47.0% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).
CMS links it to Stern Consultants, an affiliated group of 22 nursing homes.
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 51 health citations on file.
Inspectors wroteBased on observation and interview, the facility failed to ensure it provided an environment free of potential safety hazards on one of one Dementia Special Care Units (DSCU). Specifically, the facility failed to ensure that a closet containing cleaning chemicals was kept locked and was not accessible to residents with dementia and wandering behaviors.
Inspectors wroteBased on observation, record review and interview, the facility failed to provide a dignified environment for one Resident (#77) out of a total of 32 sampled Residents. Specifically, the facility failed to ensure staff did not store personal items in Resident #77's room. Resident# 77 was admitted to the facility in May 2025 with diagnoses including Alzheimer's disease and vascular dementia. Review of the Minimum Data Set Assessment (MDS) 12/8/25 indicated Resident #77 is severely cognitively impaired evidenced by a score of 8 out of a possible 15 on the Brief Interview for Mental Status (BIMS) exam. Resident #77 was unable to participate in the interview process. On 1/13/26 at 8:23 A.M., the surveyor observed Resident #77 asleep in his/her bed. Resident #77 did not have a roommate, but a tote bag with two fleece shirts draped on top of it was observed on the unoccupied bed's night table. [...]
Inspectors wroteBased on record review and interview, the facility failed to ensure it followed its grievance process for one Resident (Resident #17) out of 32 sampled residents. Specifically, the facility failed to document, investigate and provide a resolution to lost dentures.
Inspectors wroteBased on record review and interview the facility failed to develop and implement a comprehensive care plan for one Resident (#38) out of a total sample of 32 residents. Specifically, the facility failed to develop and implement a comprehensive plan of care for a pacemaker.
Inspectors wroteBased on observation, interview and record review, the facility failed to provide assistance with Activities of Daily Living (ADLs) for dependent residents. Specifically, the facility failed to provide assistance with showers for two Residents (#64 and #12) out of a total sample of 32 Residents.
Inspectors wroteBased on observation, record review and interview, the facility failed to ensure that respiratory care and services consistent with professional standards of practice, and in accordance with physician's orders were provided for three Residents (#40, #72 and #15) out of a total sample of 32 residents. Specifically:1. For Resident #40 the facility failed to ensure oxygen tubing and humidification bottle was changed and dated.2. For Resident #72, the facility failed to ensure oxygen tubing and humidification bottle was changed and dated.3. For Resident #15, the facility failed to ensure nebulizer equipment and tubing was changed/dated and b) failed to ensure the oxygen concentrator filter was cleaned.
Inspectors wroteBased on observation, record review and interview, the facility failed to: 1. Ensure medications and biologicals were labeled in one out of four medication carts.2. Ensure medications were stored securely for one Resident #38 out of a total sample of 32 residents.
Inspectors wroteBased on interview and record review the facility failed to provide dental services to one resident (Resident #17) of 32 sampled residents. Specifically, the Dentist recommended replacement dentures, and the facility did not review or implement the recommendation.
Inspectors wroteBased on observation, record review and interview, the facility failed to provide one Resident (#25) with a therapeutic diet as ordered by the physician out of a total sample of 32 Residents. Specifically, the facility failed to ensure that Resident #25 received a Dysphagia Advanced, textured diet as prescribed by the physician.
Inspectors wroteBased on observation, interview and records reviewed, the facility failed to ensure for one Resident (#12), out of a total sample of 32 residents, a physical therapy evaluation was completed timely.
Inspectors wroteBased on observation, record review and interview the facility failed to accurately document in the medical record for two Residents (#40 and #72) out of a total sample of 32 residents. Specifically for Residents #40 and #72 the facility failed to accurately document that oxygen (O2) tubing and humidification bottles were changed as ordered.
Inspectors wroteBased on observation and interview, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically, on the A2 -unit, a housekeeper failed to implement proper hand hygiene and stored her personal beverage on the housekeeping cart.
Inspectors wroteBased on observation and interview, the facility failed to ensure one Resident (#12), out of a total sample of 32 residents had a bed that was in operating condition. Specifically, Resident #12 was unable to raise the head of the bed to sit at an upright position.
Inspectors wroteBased on observation and interviews the facility failed to provide a dignified dining experience for several residents on one resident care unit (The dementia care unit), out of three resident units.
Inspectors wroteBased on observations, interviews and record review, the facility failed to develop and implement person-centered care plans for five Residents (#6, #16, #25, #210 and #23) out of a sample of 29 residents. Specifically, 1. For Resident #6, the facility failed to implement his/her compression socks. 2. For Resident #16, the facility failed implement offloading his/her heels as per the plan of care. 3. For Resident #25, the facility failed to develop a comprehensive pacemaker care plan. 4. For Resident #210, the facility failed to develop personalized behavior care plans. 5. For Resident #23, facility failed to develop a personalized history of substance abuse care plan.
Inspectors wroteBased on observation, record review and interview, the facility failed to meet professional standards of practice for 3 Residents (#19, #69 and #106) out of a total of 29 sampled residents. Specifically: 1. For Resident #19 the facility failed to obtain a physician's order for the use of an air mattress, 2. For Resident #69 the facility failed to discontinue a treatment for a healed right ankle, and 3. For Resident #106 the facility failed to ensure an antibiotic used to treat an infection was administered timely for one of two closed records reviewed.
Inspectors wroteBased on record review and interview, the facility failed to ensure Advance Directives (written documents that instructs health care providers of the decisions for specific medical treatment if a person was unable to speak or lacked the capacity to make decisions for themselves) were consistently documented in the medical record for one Resident (#94), out of a total sample of 29 residents.
Inspectors wroteBased on observations, interviews and record review, the facility failed to maintain privacy and confidentiality of personal and medical records on one out of three resident units.
Inspectors wroteBased on record review and interviews, the facility failed to prevent a resident-to-resident altercation between two Residents (#56 and #23) out of a sample to 29 residents. Specifically, the facility failed to prevent Resident #23 from pinching Resident #56's left cheek.
Inspectors wroteBased on record review and interviews, the facility failed to report an allegation of abuse to the state agency within the mandated timeframes for two Residents (56 and #23) out of a sample of 29 residents after a resident to resident altercation. Specifically, the facility failed to file a report to the state agency after Resident #23 pinched Resident #56.
Inspectors wroteBased on record review and interviews, the facility failed to identify and complete a Significant Change in Status (SCSA) Minimum Data Set assessment (MDS) timely for one Resident (#19), out of a total sample of 29 residents, when the Resident was admitted to hospice services.
Inspectors wroteBased on observation, record review and interview, the facility failed to ensure for one Resident (#66), out of a total sample of 29 residents, that the Minimum Data Set (MDS) was accurate. Specifically, the MDS failed to accurately assess Resident #66's limited range of motion in his/her left upper extremity.
Inspectors wroteBased on record review and interview the facility failed to develop a baseline care plan that includes the instructions needed to provide effective and person-centered care for one Resident (#91) out of a total sample of 29 residents. Specifically, the facility failed to develop a baseline care plan including resident specific interventions for a Resident who requires psychotropic medications.
Inspectors wroteBased on observation, record review and staff interview, the facility failed to ensure the comprehensive care plan was reviewed and revised by the interdisciplinary team for two Residents (#19 and #52) out of a total sample of 29 residents. Specifically: 1. For Resident #19, the facility failed ensure the entire comprehensive care plan was reviewed and revised by an interdisciplinary team following the completion of a comprehensive assessment for a significant change in status after Resident #19 was admitted to hospice services and 2. For Resident #52 the facility failed to review and update the care plan for the discontinuation of hospice care services. Specifically, Resident #52 was discharged from hospice care services on 4/27/24 and a hospice care plan remained in place for over eight months and after two quarterly Minimum Data Set (MDS) assessments dated 8/8/24, and 11/7/24.
Inspectors wroteBased on record review and interviews, the facility failed to ensure for one Resident (#107), out of 2 closed records that the interdisciplinary team participated in the discharge planning process. Review of the facility's Policy and Procedure dated as initiated November 1, 2015, indicated the following: Policy Interpretation and Implementation, 1. When the facility anticipates a resident's discharge to a private residence or to another nursing facility (i.e., skilled, intermediate care ICF, etc.) a post-discharge plan will be developed which will assist the resident to adjust to his or her new living environment. 2. The post-discharge plan will be developed by the care plan team with the assistance of the resident or his or her family. 4. As a minimum, the post discharge plan will include: a. A description of the resident's and family's preference for care; b. [...]
Inspectors wroteBased on observations, record review and interviews, the facility failed to provide assistance with Activities of Daily Living (ADLs), for two Residents (#94 and #26) out of a total sample of 29 residents. Specifically, the facility failed to provide assistance with meals as per the plan of care for Resident #94 and for Resident #26.
Inspectors wroteBased on observation, record review and interview the facility failed to adhere to professional standards of care for the prevention of pressure ulcers for 1 Resident (#69), out of a total sample of 29 residents. Specifically, for Resident #69, who was assessed as being high risk for developing pressure ulcers, and has a history of pressure wounds, the facility failed to ensure the air mattress was functioning and set in accordance with the medical plan of care. Resident #69 was admitted to the facility in August 2021 and has diagnoses that include but are not limited to unspecified dementia, adult failure to thrive, bipolar disorder and chronic obstructive pulmonary disease. [...]
Inspectors wroteBased on observations, record reviews and interviews, the facility failed to ensure for one Resident (#26), out of a total sample of 29 residents, that the Resident admitted with an indwelling catheter was assessed for removal of the catheter as soon as possible unless the resident's clinical condition demonstrates continued catheter use is necessary.
Inspectors wroteBased on observation record review and interview, the facility failed to ensure that one Unit (A3) out of three units observed, had sufficient staff to meet the needs of the residents. Specifically, the facility failed to ensure sufficient staff were available to assist residents during the breakfast meal.
Inspectors wroteBased on record reviews, policy reviews and interviews, the facility failed to provide the necessary behavioral health care and services to attain or maintain the highest practicable mental, and psychosocial well-being for one Resident (#70) out of a total sample of 29 residents. Specifically, for Resident #70, the facility failed to ensure a psychiatric consult was completed. Resident #70 was admitted to the facility in September 2024 with diagnoses that included dementia with behaviors, restlessness and agitation, delirium, and insomnia. Review of Resident #70's most recent Minimum Data Set (MDS), dated [DATE], indicated he/she scored a 5 out of a possible 15 on the Brief Interview for Mental Status (BIMS) indicating severe cognitive impairments. Further review of the MDS indicated the Resident is receiving antidepressant and antianxiety medications. [...]
Inspectors wroteBased on observation and interview, the facility failed to provide a meals that were palatable and served at an appetizing temperature.
Inspectors wroteBased on observation, interview and record review, the facility failed to provide or offer adequate snacks between meals.
Inspectors wroteBased on observations, record review and interviews, the facility failed to ensure the nursing staff documented accurately in the medical record for two Residents (#2 and #19) out of a total sample of 29 Residents. Specifically, for Resident #2 and Resident #19 the facility failed to ensure nursing staff accurately documented which arm a blood pressure was taken.
Inspectors wroteBased on record review and interview, for 3 Residents (#77, #85, #63), out of a total sample of 25 residents, the facility failed to develop care plans and obtain a physician's order. Specifically: 1. For Resident #77, the facility failed to develop a care plan for the use of psychotropic medication. 2. For Resident #85, the facility failed to develop a care plan for wandering behavior or to obtain a physician's order for the use of an electronic wander bracelet. 3. For Resident #50, the facility failed to obtain a physician's order for weekly weights. 4. For Resident #63, the facility failed to develop a care plan for suicidal ideation.
Inspectors wroteBased on interviews and record review, the facility failed to provide behavioral health services, for one Resident (#23), out of a sample of 25 residents, and 7 residents out of the facility census of 109 residents. Specifically, the facility failed to offer and provide substance abuse services for residents with a history of substance abuse.
Inspectors wroteBased on observations, interviews, and records reviewed, the facility failed to ensure it was free from a medication error rate of greater than 5% when two out of three nurses observed made 12 errors out of 26 opportunities resulting in a medication error rate of 46.15 %. Those errors impacted three Residents (#266, #43 and #264), out of six residents observed.
Inspectors wroteBased on observations and interviews, the facility failed to ensure medications were properly labeled in 2 of 4 medication carts and failed to ensure medications were properly labeled in 3 of 3 medication storage rooms. Review of the facility policy titled Storage, Labeling of OTC Medication, Destruction & Disposal of Medication dated and last revised November 2021 indicated but is not limited to: - To ensure that medications and biologicals are stored in safe, secure storage and safe handling. - No discontinued, outdated, or deteriorated medications should be available for use in the facility. All such medications are destroyed per policy. - Expired medications are to be removed from areas, medication carts prior to or at the time of expiration. [...]
Inspectors wroteBased on observation and interview for one Resident (#51) of 25 sampled residents, the facility failed to provide a dignified existence. Specifically, for Resident #51, who was dependent on staff for care, the facility failed to provide activities of daily living care in privacy.
Inspectors wroteBased on record review and interview, the facility failed to 1. obtain a psychotropic consent for two Residents (#63 and #98) and 2. update the psychotropic consents for one Resident (#75), out of a total sample of 25 residents.
Inspectors wroteBased on interview and facility policy review the facility failed to initiate a grievance for 1 Resident (#66) out of a total sample of 25 Residents. Specifically, the facility failed to initiate a grievance after Resident #66 had voiced a concern to the Psychologist regarding an allegedly consistently rude staff member.
Inspectors wroteBased on record review and interview for 1 Resident (#75) out of a total sample of 25 residents, the facility failed to follow a physician order to obtain a valproic acid level.
Inspectors wroteBased on observations, record review and interview for one Resident (#29) out of a total sample of 25 residents, the facility failed to provide the needed assistance with Activities of Daily Living (ADL) care. Specifically, the facility failed to ensure assistance as needed was provided for eating and ambulation for Resident #29.
Inspectors wroteBased on record review and interview for one Resident (#71) out of 25 sampled residents, the facility failed to assess and treat skin wounds. Specifically, the facility failed to assess wounds located on the toes of both feet.
Inspectors wroteBased on interview, record review, and observation for 1 Resident (#103) out of a total sample of 25 residents, the facility failed to implement an intervention to maintain nutritional status. Specifically, the facility failed to honor Resident #103's food preferences, and he/she experienced significant weight loss.
Inspectors wroteBased on record review and interviews, the facility failed to implement pharmacy recommendations for one Resident (#109) out of a sample of 25 residents. Specifically, the facility failed to discontinue unused as needed medication in the physician's orders after the physician agreed with the recommendations from the pharmacist.
Inspectors wroteBased on record review and interview, the facility failed to implement a 14 day stop date for an as needed (PRN) psychotropic drug for 1 Resident (#98) out of a total sample of 25 residents.
Inspectors wroteBased on interview, policy review, and record review, for three Residents (#226, #43, and #264), out of a total sample of 25 residents, the facility failed to ensure they were free of significant medication errors.
Inspectors wroteBased on observations, record review and interview for one Resident (#29) out of a total sample of 25 residents, the facility failed to provide a therapeutic diet. Specifically, the facility failed to follow the physician's order for a regular, mechanical soft diet, that was chopped, advanced and bite size, for 6 of 6 meals observed resulting in an increased risk for swallowing complications.
Inspectors wroteBased on record review and interview for one Resident (#71) of 25 sampled residents, the facility failed to notify the physician of a significant change in status. Specifically, the facility failed to notify the physician that Resident #71 sustained skin wounds to the first and second toes on both feet resulting in a lack of medical examination.
Inspectors wroteBased on record review and interview, the facility failed to inform 3 out of 3 Residents, or their representatives, of potential liability for payment for non-covered services including estimated cost of services.
Inspectors wroteBased on records reviewed and interviews for one of three sampled Employee Personnel Records (Certified Nurse Aide #1), the Facility failed to implement their policy and ensure that they or the Staffing Agency they contracted with, conducted a Massachusetts Nurse Aide Registry background check before hire, in accordance with the Facility Policy and the Staffing Agency Agreement.
27 fire safety citations on file: 12 on January 15, 2026, 11 on January 9, 2025, 4 on January 17, 2024.
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.80 | 3.86 | 3.86 |
| Registered nurses | 0.56 | 0.65 | 0.69 |
| All nursing staff on weekends | 3.36 | 3.48 | 3.42 |
| Nurse aides | 2.35 | ||
| Licensed practical nurses | 0.88 | ||
| Nursing staff turnover (share who left in a year) | 47.0% | 38.2% | 45.8% |
| Registered nurse turnover | 61.9% | 42.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.91 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.97 on weekdays and 3.36 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 18.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.72 in April to June 2025 to 3.80 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.80 | 0.56 | 3.97 | 3.36 | 18.3% | 0 of 90 | 125 |
| Oct to Dec 2025 | 3.76 | 0.47 | 3.93 | 3.32 | 16.4% | 0 of 92 | 125 |
| Jul to Sep 2025 | 3.49 | 0.44 | 3.65 | 3.11 | 21.9% | 0 of 92 | 121 |
| Apr to Jun 2025 | 3.72 | 0.64 | 3.89 | 3.30 | 22.7% | 0 of 91 | 115 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Massachusetts, all employers | |||
| CNAs (nursing assistants) | $22.44 | $21.32 to $23.94 | 38,130 |
| LPNs and LVNs | $38.57 | $34.91 to $40.66 | 13,210 |
| Registered nurses | $50.27 | $42.05 to $65.44 | 88,200 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 11.3 | 16.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.3 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.5 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.3 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 7.2 | 15.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.6 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 28.5 | 21.4 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 26.6 | 25.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 5.7 | 11.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.5 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.6 | 1.5 | 1.8 |
For a stay to recover after a hospital visit, these are the results CMS publishes for Andover Manor Rehab and Nursing's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (54.6% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.
54.6% this home
No different from the national rate
US median of homes 51.5% · Massachusetts: 121 better, 19 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 78 eligible stays.
9.7% this home
No different from the national rate
US median of homes 10.7% · Massachusetts: 4 better, 15 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 114 eligible stays.
6.8% this home
No different from the national rate
US median of homes 7.1% · Massachusetts: 5 better, 4 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 55 eligible stays.
26.7% this home
Median of homes: Massachusetts51.6% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 30 residents counted.
2.4% this home
Median of homes: Massachusetts0.4% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 42 residents counted.
2.3% this home
Median of homes: Massachusetts2.0% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 42 residents counted.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: Massachusetts99.5% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 11 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: ANDOVER MANOR REHAB AND NURSING LLC. CMS links this home to Stern Consultants, a group of 22 nursing homes averaging 2.5 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Friedman, Shana | 5% or greater direct ownership interest | Individual | 12% | 10/16/2023 |
| Beatty, Brittany | Direct ownership interest | Individual | 10/16/2023 | |
| Friedman, Benjamin | Direct ownership interest | Individual | 10/16/2023 | |
| Com Family Trust | 5% or greater indirect ownership interest | Organization | 10% | 10/16/2023 |
| Millman, Chaim | Indirect ownership interest | Individual | 10/16/2023 | |
| Newhouse, Eric | Indirect ownership interest | Individual | 10/16/2023 | |
| Erblich, Avraham | Managing control - governing body | Individual | 10/16/2023 | |
| Hernandez, Amanda | Managing control - governing body | Individual | 10/16/2023 | |
| Millman, Chaim | Managing control - governing body | Individual | 10/16/2023 | |
| Newhouse, Eric | Managing control - governing body | Individual | 10/16/2023 | |
| Sheps, Boruch | Managing control - governing body | Individual | 10/16/2023 | |
| Etn Family Holdings LLC | Operational/managerial control | Organization | 10/16/2023 | |
| Tlco Holdings LLC | Operational/managerial control | Organization | 10/16/2023 | |
| Beatty, Brittany | Operational/managerial control | Individual | 10/16/2023 | |
| Erblich, Avraham | Operational/managerial control | Individual | 10/16/2023 | |
| Friedman, Benjamin | Operational/managerial control | Individual | 10/16/2023 | |
| Gauthier, Susan | Operational/managerial control | Individual | 10/16/2023 | |
| Hernandez, Amanda | Operational/managerial control | Individual | 10/16/2023 | |
| Millman, Chaim | Operational/managerial control | Individual | 10/16/2023 | |
| Plew, Andrea | Operational/managerial control | Individual | 10/16/2023 | |
| Sheps, Boruch | Operational/managerial control | Individual | 10/16/2023 | |
| Millman, Chaim | Trustee of the SNF | Individual | 10/16/2023 | |
| Newhouse, Eric | Trustee of the SNF | Individual | 10/16/2023 | |
| Andover Manor Propco LLC | Adp of the SNF | Organization | 10/16/2023 | |
| Com Family Trust | Adp of the SNF | Organization | 10/16/2023 | |
| E Newhouse Family Trust | Adp of the SNF | Organization | 10/16/2023 | |
| Etn Family Holdings LLC | Adp of the SNF | Organization | 10/16/2023 | |
| T Newhouse Family Trust | Adp of the SNF | Organization | 10/16/2023 | |
| Tlco Holdings LLC | Adp of the SNF | Organization | 10/16/2023 | |
| Tlm Family Trust | Adp of the SNF | Organization | 10/16/2023 | |
| Beatty, Brittany | Adp of the SNF | Individual | 10/16/2023 | |
| Erblich, Avraham | Adp of the SNF | Individual | 10/16/2023 | |
| Friedman, Benjamin | Adp of the SNF | Individual | 10/16/2023 | |
| Gauthier, Susan | Adp of the SNF | Individual | 10/16/2023 | |
| Hernandez, Amanda | Adp of the SNF | Individual | 10/16/2023 | |
| Millman, Chaim | Adp of the SNF | Individual | 10/16/2023 | |
| Newhouse, Eric | Adp of the SNF | Individual | 10/16/2023 | |
| Plew, Andrea | Adp of the SNF | Individual | 10/16/2023 | |
| Sheps, Boruch | Adp of the SNF | Individual | 10/16/2023 | |
| Stern, Bezalel | Adp of the SNF | Individual | 10/16/2023 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.