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Home / Virginia / Hampton

Marcella Post Acute

305 Marcella Road, Hampton, VA 23666 · Hampton City County · (757) 827-8953

180 certified beds, about 158 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1996

CMS abuse icon: cited for abuse in a recent inspection Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
1 of 5
Staffing
1 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 495305 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on May 20, 2026, inspectors cited 28 health deficiencies (the Virginia average is 14.3, the national average 9.2).

Of 52 health citations since December 2018, 2 were rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.07 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 0.44 of those hours.

60.2% of nursing staff left within the year CMS measured (Virginia average 48.1%).

CMS links it to Marquis Health Services, an affiliated group of 90 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 52 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
2G
0H
0I
Potential for more than minimal harm
31D
16E
3F
Potential for minimal harm
0A
0B
0C
May 20, 2026Standard inspection, Complaint inspection · 28 citations
  1. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to protect one resident, Resident #36 (R36) from a resident-to-resident altercation out of a survey sample of 42 residentsThe facility staff failed to protect R36 from a resident-to-resident altercation occurring on 11/13/25, which resulted in a left thumb fracture thus constituting harm to R36. The facility staff failed to identify and/or implement appropriate interventions, supervision, and monitoring to prevent the altercation.
  2. G
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure effective pain management was provided for one resident, Resident #28 (R28), out of a survey sample of 42 residents. Specifically, the facility failed to administer the resident's prescribed pain medication as ordered. As a result, R28 experienced withdrawal symptoms, causing actual harm and discomfort.
  3. F
    Keep all essential equipment working safely.
    F908 · Environmental · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on observation, staff interview, policy review and facility document review, the facility staff failed to maintain all mechanical, electrical, and patient care equipment in safe operating condition.
  4. F
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    F925 · Environmental · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on observation, resident interview, family interview, staff interview, and facility document review, the facility staff failed to maintain an effective pest control program to address and prevent the presence of insects throughout the facility.
  5. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to ensure the highest practicable well-being for 8 or 42 residents, Residents #29, #55, #165, #175, #15, #3, #4, and #72.
  6. E
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to maintain adequate staffing levels to consistently meet resident needs.
  7. E
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure provider ordered medications were available for administration for 5 of 42 residents, Residents #29, #50, #55, #165, and #3. 1. For Resident #29, the facility staff failed to ensure the provider ordered medications Peridex, Saccharomyces, and Benefiber were available for administration. Resident #29's diagnoses included quadriplegia, anxiety disorder, paralytic ileus, neuromuscular dysfunction of bladder, and cervical disc disorder. Section C (cognitive patterns) of Resident #29's admission Minimum Data Set (MDS) assessment with an Assessment Reference Date (ARD) of 02/17/2026 included a Brief Interview for Mental Status (BIMS) score of 15, indicating the resident was cognitively intact. [...]
  8. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on observation, staff interview, and facility document review, the facility staff failed ensure safe and secure storage of medications and biologicals for 1 of 33 sampled residents (Resident #28), #1 of 3 medication storage rooms ([NAME]), 1 of 6 medication carts ([NAME]) and 1 treatment cart ([NAME]).
  9. E
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    F802 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on observation, staff interview and facility document review, the facility staff failed to employ sufficient staff to safely and effectively carry out the functions of food and nutrition services.
  10. E
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    F809 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on observation, interview and facility document review, the facility staff failed to ensure each resident receives three meals daily, at regular times comparable to normal mealtimes in the community or in accordance with resident needs, preferences, requests, and plan of care.
  11. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on observation, staff interview and facility document review, the facility staff failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety in the facility kitchen and in two of three nutrition rooms ([NAME] and [NAME]).
  12. E
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on resident interview, family interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure a complete and accurate clinical record for 4 of 33 residents, Resident #50, #55, #175, and #8.
  13. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on staff interviews, clinical record reviews and facility document reviews, the facility staff failed to treat one resident with respect and dignity. Specifically, the facility failed to protect and promote the rights of one resident, Resident #181 (R181) by applying multiple briefs with incontinence care, out of a survey sample of 42 residents.
  14. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on observation, resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure a clean, comfortable and homelike environment for 2 of 33 current sampled residents, Resident #3 and Resident #111.
  15. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to maintain documentation that an alleged violation of neglect was thoroughly investigated for one (1) of 42 sampled residents, Resident #63.
  16. D
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    F628 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to provide written notification regarding the reason(s) for transfer and/or discharge to the resident and/or the resident's representative(s) and failed to offer a bed hold for 1 of 42 residents, Resident #175.
  17. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on observation, resident interview, staff interview and clinical record review, the facility staff failed to ensure accurate minimum data set (MDS) assessments for two (2) of 42 sampled residents, Resident #2 and Resident #36.
  18. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to complete a Level I Preadmission Screening and Resident Review (PASRR) for 1 of 33 residents, Resident #55.
  19. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on observation, staff interviews, resident interviews, clinical record reviews, and facility document reviews, the facility staff failed to develop and implement a comprehensive person-centered care plan for four residents, Resident #28 (R28), Resident #36 (R36), Resident #8 (R8), and Resident #9 (R9) out of a survey sample of 42 residents.
  20. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to review and revise the comprehensive person-centered care plan for 1 of 33 current sampled residents, Resident #4.
  21. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on observation, resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to provide activities of daily living care for 3 of 42 residents, Residents #55, #149 and #36.
  22. D
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on staff interview, clinical record review, facility document review, and facility policy review, the facility staff failed to provide an ongoing, person-centered activity program to support resident choice, interests, and physical, mental, and psychosocial well-being for one (1) of 33 current sampled residents, Resident #25.
  23. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on observation, staff interview, clinical record review, and facility document review, the facility staff failed to provide appropriate services and/or treatment to prevent further decrease in range of motion for 1 of 42 residents, Resident #55.
  24. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on observation, staff interview and clinical record review, the facility staff failed to follow physicians' orders for one of 42 residents in a survey sample, Resident #8. The Findings Include: Resident #8 (R8) did not have pressure dressing supplies in place as ordered for dialysis access port. Diagnoses for R8 included diabetes, congestive heart failure, chronic pain, and end stage renal disease on dialysis. The most current MDS (minimum data set) was a quarterly assessment with an ARD (assessment reference date) of 4/16/26. R8 was assessed with a cognitive score of 15 indicating cognitively intact. Review of R8's physician orders documented Keep pressure dressing supplies at bedside. The order was dated 5/19/26. On 5/20/2026 at 10:32 a.m. [...]
  25. D
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    F808 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on observation, clinical record review, staff interviews, and facility document reviews the facility staff failed to follow a physician's order for a therapeutic diet for one resident, Resident 36, (R36) out of a survey sample of 42 residents.
  26. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on observation, staff interview, clinical record review, and facility document review, the facility staff failed to maintain a infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of diseases and infections for 2 of 3 nursing units ([NAME] and [NAME]) and 1 of 33 current sampled residents (Resident #36).
  27. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on staff interview, policy review, and clinical record review, the facility staff failed to ensure each resident is offered a pneumococcal immunization, unless the immunization is medically contraindicated or the resident has already been immunized for one of five residents sampled for immunizations, resident #134.
  28. D
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    F887 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 30, 2026
    Inspectors wroteBased on staff interview, clinical record review and policy review, the facility staff failed to implement policies and procedures to ensure each resident or resident representative receives education regarding the risks, benefits and potential side effects associated with the COVID-19 vaccine for two of five residents in the immunization review sample, resident #134 and #163.
May 30, 2024Complaint inspection · 4 citations
  1. E
    Provide or obtain dental services for each resident.
    F791 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) July 14, 2024
    Inspectors wroteBased on the resident's interview, observations, family interview, staff interviews, and clinical record review, the facility's staff failed to obtain emergency dental services for one resident (Resident 7), in the survey sample.
  2. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 14, 2024
    Inspectors wroteBased on observation, resident interviews and staff interviews the facility staff failed to maintain a clean, comfortable, homelike environment for 2 of 7 residents (Resident #1 and Resident #2), in the survey sample.
  3. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 14, 2024
    Inspectors wroteBased on resident interview, staff interview, and clinical record review the facility staff failed to provide toileting hygiene/toileting assistance for 2 of 7 residents (Resident #6 and 5), in the survey sample.
  4. D
    Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
    F840 · Administration · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 14, 2024
    Inspectors wroteBased on resident interview and staff interviews the facility staff failed to have an agreement with a dentist to provide emergency dental services for 1 of 7 residents (Resident #7), in the survey sample.
October 28, 2021Standard inspection · 11 citations
  1. F
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    F925 · Environmental · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 10, 2021
    Inspectors wroteBased on observation, record review, staff interview, resident interview, interview with the facility's Pest Control Company staff, and facility policy review, the facility failed to maintain an effective pest control program to ensure the facility was free of pests. This affected three of three units, common areas, and the dining rooms in the facility, and had the potential to affect all 126 residents residing in the facility.
  2. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 10, 2021
    Inspectors wroteBased on observation, interview, review of maintenance records, and review of facility policy, the facility failed to ensure maintenance services to maintain clean and orderly environment for residents' rooms on three of three units in the facility.
  3. E
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 10, 2021
    Inspectors wroteBased on interview, record review and facility policy review, the facility failed to ensure the resident, his or her family, and/or the resident representative was provided information related to the benefits and risks to the residents for psychotropic medications (any drug that affects brain activities associated with mental processes and behavior) for five of five residents reviewed for unnecessary medications (Resident (R) 17, 31, 55, 86, and 97).
  4. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 10, 2021
    Inspectors wroteBased on observation, record review, interview, and facility policy review, the facility failed to ensure residents were treated with respect and dignity for three of 28 residents reviewed for respect and dignity (Resident (R) 36, R77, and R119).
  5. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 10, 2021
    Inspectors wroteBased on observations, interview, record review, and policy review, the facility failed to provide documented evidence assistance with activities of daily living (ADLs) was given to three of four residents reviewed for ADLs (Residents (R)20, R32, and R95) out of a total sample of 28 residents. Specifically, there was no documented evidence residents received showers/tub baths in accordance with the bath schedule and their needs. All three residents resided on the [NAME] unit.
  6. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 10, 2021
    Inspectors wroteBased on interview, record review, and review of facility policy, the facility failed to provide services to ensure two (Residents (R)63 and R4) of four residents reviewed for limited of Motion (ROM) and mobility, maintained or improved function unless reduced ROM/mobility was unavoidable based on the resident's clinical condition.
  7. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 10, 2021
    Inspectors wroteBased on observation, record review, interview, and review of facility policy, the facility failed to ensure one (Resident (R) 83) of four residents reviewed for nutrition maintained to the extent possible, acceptable parameters of nutritional status and did not experience a significant weight loss.
  8. D
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 10, 2021
    Inspectors wroteBased on observation, interview, record review, and review of the facility's policy, the facility failed to ensure a resident received timely pain medication for one of 28 sampled residents (Resident (R) 62).
  9. D
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    F700 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 10, 2021
    Inspectors wroteBased on observation, interview, record review, and policy review, the facility failed to attempt use of alternatives prior to installing bed rails, failed to obtain informed consent, and failed to ensure bed rails were maintained to ensure safety for one of one sampled resident (Resident (R)20) reviewed for bed rails out of a total sample of 28 residents.
  10. D
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    F744 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 10, 2021
    Inspectors wroteBased on record review, interview and review of facility policy, the facility failed to develop person-centered comprehensive care plans to meet resident preferences and goals, and address the resident's medical, physical, mental, and psychosocial needs for dementia for two (Residents (R)31 and R55) of two residents reviewed with a diagnosis of dementia.
  11. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 10, 2021
    Inspectors wroteBased on observation, interview, and review of facility policy, the facility failed to ensure metal boxes containing Schedule IV (controlled substances) medication located in the refrigerators in one of three medication rooms were secured in permanently affixed compartments.
December 6, 2018Standard inspection · 9 citations
  1. E
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    F622 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 11, 2019
    Inspectors wroteBased on clinical record review, staff interviews and facility document review, the facility staff failed to convey the summary and goals of the comprehensive plan of care upon transfer/discharge for 2 of 46 Residents in the survey sample, Resident #74 and #73. 1. The facility staff failed to include in the transfer summary the resident's comprehensive care plan goals at the time of discharge/emergency department, or as soon as possible to the actual time of transfer for Resident #74 on 12/31/17, 1/10/18, 1/29/18, 2/11/18, 2/26/18, 9/5/18 and 11/11/18. 2. The facility staff failed to ensure Resident #73's comprehensive care plan goals were included in the hospital transfer documentation when the resident was transferred to the hospital on 8/20/18 and 10/8/18.
  2. E
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 11, 2019
    Inspectors wroteBased on clinical record review, staff interviews, and facility document review the facility staff failed to notify the office of the State Long-Term Care Ombudsman in writing of applicable discharges for 2 of 46 residents in the survey sample (Resident #74 and #73). 1. The facility staff failed to notify the Office of the State Long-Term Care Ombudsman of Resident #74's discharges to the hospital/emergency room on [DATE], 1/10/18, 1/29/18, 2/11/18, 2/26/18, 9/5/18 and 11/11/18 . 2. The facility staff failed to notify the Office of the State Long-Term Care Ombudsman of Resident #73's transfer to the hospital on 8/20/18 and 10/8/18.
  3. E
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    F625 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 11, 2019
    Inspectors wroteBased on clinical record review, staff interviews, resident interviews and facility documentation, the facility staff failed to issue a written notice of the bed hold policy upon transfer to the local hospital for 2 of 46 residents (R #74 and #73) in the survey sample. 1. The facility staff failed to ensure Resident #74 was issued a written notice of the bed hold policy upon transfer to the local hospital/emergency department (ED) on 12/31/17, 1/10/18, 1/29/18, 2/11/18, 2/26/18, 9/5/18 and 11/11/18 . 2. The facility staff failed to provide Resident #73 or the resident representative with a written notice of the bed hold policy prior to transfer to the hospital on 8/20/18 and 10/8/18.
  4. E
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 11, 2019
    Inspectors wroteBased on clinical record review, staff interview and facility documentation the facility staff failed to administer a significant medication (*Dimethyl Fumarate) as ordered for 1 out of 46 residents (Resident #387) in the survey sample. The facility staff failed to administer forty doses of the *Multiple Sclerosis (MS) medication Dimethyl Fumarate as ordered by the physician.
  5. E
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    F925 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 11, 2019
    Inspectors wroteBased on observations, record review and staff interview, the facility staff failed to maintain an effective pest control program.
  6. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 11, 2019
    Inspectors wroteBased on staff interview and clinical record review the facility staff failed for 1 resident (Resident #65) of 46 residents in the survey sample to ensure an accurate annual resident assessment. The facility staff failed to ensure that the Annual Minimum Data Set (MDS-an assessment tool), was accurately coded to reflect Resident #65 Bladder and Bowel incontinence.
  7. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 11, 2019
    Inspectors wroteBased on staff interview and clinical record review the facility staff failed to provide personal care to include showers for one resident in the survey sample (Resident #387) who was unable to independently carry out activities of daily living (ADL's). The facility staff failed to ensure Resident #387 was offered and received a scheduled twice-weekly shower to maintain good personal hygiene.
  8. D
    Provide appropriate foot care.
    F687 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 11, 2019
    Inspectors wroteBased on observation, staff interview and clinical record review the facility failed for 1 resident (Resident #65) of 46 residents in the survey sample to provide foot care and/or ensure that Podiatry services were provided. For Resident #65, who was a Diabetic, the facility staff failed to ensure toenail care was provided. Podiatry services had not been provided since 7/31/17.
  9. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 11, 2019
    Inspectors wroteBased on observation, staff interview, and facility documentation review, the facility staff failed to ensure an opened refrigerated medication included the opened date in one of two medication rooms. The facility staff failed to date a multidose vial of influenza vaccine when opened.

Fire safety inspections

5 fire safety citations on file: 3 on May 20, 2026, 2 on October 28, 2021.

Every fire safety citation5 citations
  1. F
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · May 20, 2026 · Corrected (the home has a date of correction)
  2. F
    Provide outside doors or windows in every resident room.
    K 381 · May 20, 2026 · Corrected (the home has a date of correction)
  3. D
    Meet other general requirements.
    K 932 · May 20, 2026 · Corrected (the home has a date of correction)
  4. E
    Install corridor and hallway doors that block smoke.
    K 363 · October 28, 2021 · Waiver
  5. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · October 28, 2021 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeVirginiaUnited States
All nursing staff (RN, LPN and aides)3.073.763.86
Registered nurses0.440.690.69
All nursing staff on weekends2.503.293.42
Nurse aides1.65
Licensed practical nurses0.97
Nursing staff turnover (share who left in a year)60.2%48.1%45.8%
Registered nurse turnover66.7%48.2%42.9%
Administrators who left2

CMS expects 3.98 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.29 on weekdays and 2.50 on weekends, 24% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.39 in April to June 2025 to 3.07 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.070.443.292.50 1.4%0 of 90158
Oct to Dec 20253.230.383.442.69 0.5%0 of 92147
Jul to Sep 20253.410.403.642.83 12.5%0 of 92141
Apr to Jun 20253.390.373.592.87 22.2%0 of 91141
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Virginia, Jan to Mar 20263.580.563.763.125.7%0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeVirginiaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
11.714.813.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.40.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.51.61.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
1.93.63.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.61.31.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
15.915.614.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
1.24.74.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
6.314.215.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
16.722.323.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
13.011.512.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.41.51.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.21.51.8

Owners and operators

Legal business name: MARCELLA OPERATOR LLC. CMS links this home to Marquis Health Services, a group of 90 nursing homes averaging 3.1 stars overall.

NameRoleTypeShareSince
Langley Holdco LLCDirect ownership interestOrganization09/10/2025
Nfr 2020 Irrv TrIndirect ownership interestOrganization09/10/2025
Quinto Nexgen LLCIndirect ownership interestOrganization09/10/2025
Rsbrmk Holdings LLCIndirect ownership interestOrganization09/10/2025
Sk Nexgen TrIndirect ownership interestOrganization09/10/2025
Tryko Nexgen Holdings LLCIndirect ownership interestOrganization09/10/2025
Uak 2020 Irrv TrIndirect ownership interestOrganization09/10/2025
Ukr Nexgen LLCIndirect ownership interestOrganization09/10/2025
Yk Nexgen TrIndirect ownership interestOrganization09/10/2025
Yr Nexgen TrIndirect ownership interestOrganization09/10/2025
Kahanow, AvivaIndirect ownership interestIndividual09/10/2025
Rokeach, FraideIndirect ownership interestIndividual09/10/2025
Truist Bank5% or greater security interestOrganization09/11/2025
Berczek, StephenManaging control - governing bodyIndividual01/09/2026
Law, JosephManaging control - governing bodyIndividual09/10/2025
Viroja, YogeshManaging control - governing bodyIndividual09/10/2025
Healthcare Services Group IncOperational/managerial controlOrganization09/10/2025
Marquis Limited LLCOperational/managerial controlOrganization09/10/2025
Virginia Health Rehabilitation Agency, LLCOperational/managerial controlOrganization09/10/2025
Berczek, StephenOperational/managerial controlIndividual01/09/2026
Hajimomenian, AmirOperational/managerial controlIndividual09/10/2025
Posen, MindeeOperational/managerial controlIndividual09/10/2025
Flagler, OsherIndividual is an owner, partner or trustee of any ADP of the SNFIndividual08/14/2025
Levovitz, TzviIndividual is an owner, partner or trustee of any ADP of the SNFIndividual08/14/2025
Rokowsky, YitzchokIndividual is an owner, partner or trustee of any ADP of the SNFIndividual08/14/2025
Healthcare Services Group IncAdp of the SNFOrganization09/03/2025
Marquis Limited LLCAdp of the SNFOrganization09/03/2025
Nfr 2020 Irrv TrAdp of the SNFOrganization09/15/2025
Quinto Nexgen LLCAdp of the SNFOrganization09/15/2025
Rsbrmk Holdings LLCAdp of the SNFOrganization09/15/2025
Sk Nexgen TrAdp of the SNFOrganization09/15/2025
Tryko Nexgen Holdings LLCAdp of the SNFOrganization09/15/2025
Uak 2020 Irrv TrAdp of the SNFOrganization09/15/2025
Ukr Nexgen LLCAdp of the SNFOrganization09/15/2025
Virginia Health Rehabilitation Agency, LLCAdp of the SNFOrganization09/03/2025
Yk Nexgen TrAdp of the SNFOrganization09/15/2025
Yr Nexgen TrAdp of the SNFOrganization09/15/2025
Berczek, StephenAdp of the SNFIndividual01/09/2026
Hajimomenian, AmirAdp of the SNFIndividual09/10/2025
Law, JosephAdp of the SNFIndividual09/10/2025
Viroja, YogeshAdp of the SNFIndividual09/10/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 16 problems in this area, most recently on May 20, 2026: "Provide safe, appropriate pain management for a resident who requires such services."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 9 problems in this area, most recently on May 20, 2026: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
  3. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 6 problems in this area, most recently on May 20, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
  4. When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on May 20, 2026: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.50 hours per resident per day, below the Virginia average of 3.29.
  6. How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.

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These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.

Common questions

What is Marcella Post Acute's Medicare star rating?
CMS rates Marcella Post Acute 2 out of 5 stars overall, with 1 for health inspections, 1 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Marcella Post Acute get at its last inspection?
28 health deficiencies at the standard inspection on May 20, 2026. The Virginia average is 14.3.
Has Marcella Post Acute been fined?
CMS lists no fines in the last three years.
Does Marcella Post Acute accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Marcella Post Acute?
CMS lists 41 owners and managers, and links the home to Marquis Health Services. Legal business name: MARCELLA OPERATOR LLC.

Sources

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