Home / Virginia / Newport News
12997 Nettles Drive, Newport News, VA 23602 · Newport News City County · (757) 249-8880
102 certified beds, about 94 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1999
CMS Care Compare ratings, data as of September 1, 2026 · CCN 495340 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on March 10, 2026, inspectors cited 26 health deficiencies (the Virginia average is 14.3, the national average 9.2).
Of 71 health citations since January 2020, 8 were rated as actual harm or immediate jeopardy to residents (3 immediate jeopardy).
CMS lists 1 fine totaling $97,124 in the last three years; the largest was $97,124, and the latest is dated March 10, 2026.
Nurses and nurse aides worked 2.95 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 0.30 of those hours.
61.9% of nursing staff left within the year CMS measured (Virginia average 48.1%).
CMS links it to Avardis Health, an affiliated group of 38 nursing homes.
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 71 health citations on file.
Inspectors wroteBased on observation, staff interview, and facility documentation review, the facility staff failed to maintain a clean, comfortable, and homelike environment for one Resident (Resident #104) in a survey sample of 22 Residents.
Inspectors wroteBased on observation, staff interviews, and review of facility documentation, the facility staff failed to implement their abuse policy regarding the screening of employees and permitted a certified nursing assistant to work over 15 months, providing direct care to residents within the entire facility while having been convicted of a barrier crime, which barred employment within a nursing facility. This non-compliance placed all 93 residents residing in the facility at a significant and on-going risk for harm by allowing unrestricted access to a staff member convicted of a crime of moral turpitude. This resulted in the identification of Immediate Jeopardy and substandard quality of care on 3/6/26 at 8:10 PM. Following the removal of IJ on 3/9/26 at 12:30 PM, the scope and severity was lowered to a level two, pattern.
Inspectors wroteBased on observations, staff interviews, and facility documentation review, the facility staff failed to ensure that medication(s), hazardous materials, and biologicals were properly secured to prevent unauthorized staff or resident access on three of three units. This deficient practice had the potential of placing all 93 residents residing in the facility, staff, visitors, and volunteers at risk of harm and resulted in the identification of immediate jeopardy and substandard quality of care. Following the removal of the immediacy, the scope and severity was lowered to a level two, pattern.
Inspectors wroteBased on observation, staff interview, clinical record review, and facility documentation review, the facility staff failed to maintain an available call bell system for multiple Residents which was identified initially for one Resident (Resident #117), and secondarily as the sample was expanded, for three other residents (#118, #119, and #120) in a sample of 22 residents resulting in a finding of immediate jeopardy (IJ). Following the removal of IJ, the scope and severity was lowered to a level two pattern.
Inspectors wroteBased on staff interviews, resident interviews, facility document review and clinical record review, the facility staff failed to protect a resident's right to be free from physical abuse by a staff member for one Resident (Resident #114), in a survey sample of 46 Residents. The witnessed incident of physical and verbal abuse resulted in Resident #114 suffering psychosocial harm as evidenced by emotional distress and a decline in cooperation of care, which was harm for the resident. The facility self-identified the non-compliance and implemented a plan of correction that achieved past-noncompliance.
Inspectors wroteBased on observations, staff interview, clinical record review, and facility document review, the facility staff failed to provide treatment and services to prevent and heal pressure sores for two Residents (Residents # 113 and #9 ) in a survey sample of 46 Residents, resulting in harm for Resident # 113.
Inspectors wroteBased on observation, staff interview, and facility documentation review, the facility staff failed to maintain a clean, comfortable, and homelike environment on 2 of 3 nursing units, shower rooms, storage rooms, and for four Resident's room (Resident #8, Resident #23, Resident #37, and Resident #72) within the greater facility.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to develop a comprehensive plan of care for four of forty-six residents in the survey sample (Residents #2, #3, #113 and #115).
Inspectors wroteBased on Staff interview, clinical record review, and facility document review, the facility failed to provide medications as ordered by a physician for one Resident (Resident #113) in a survey sample of 46 residents.
Inspectors wroteBased on observation and staff interviews, the facility failed to appropriately store medications and medical supplies for 2 out of 3 total medication rooms, the Meadowland Unit medication room and the Rosewood Unit medication room.
Inspectors wroteBased on observation, staff interview, and facility documentation review, the facility staff failed to store food in accordance with professional standards for food safety in the main kitchen and in two of three nourishment room refrigerators (Rosewood Unit refrigerator and Meadowland Unit refrigerator) inspected.
Inspectors wroteBased on interviews, clinical record reviews and facility document reviews, the facility staff failed to ensure that 4 of 5 sampled residents were offered and/or provided the Pneumococcal/Influenza vaccine in accordance with facility policy in a survey sample of 46 residents. (Residents #18, 10, 48, and 9).
Inspectors wroteBased on interviews, clinical record review and facility document review, the facility staff failed to ensure 4 of 5 residents were educated, offered and/or provided the COVID-19 vaccine in a survey sample of 46 residents (Residents #18, 10, 48, and 9).
Inspectors wroteBased on observation, resident interview, staff interview and clinical record review, the facility staff failed to assess and ensure it was clinically appropriate for the self-administration of medications for one resident (Resident # 73) in survey sample of 46 residents.
Inspectors wroteBased on observation, resident interview, staff interview and clinical record review, the facility staff failed to provide services in the facility with reasonable accommodation of resident needs and preferences, for 1 Resident (# 68) in a survey sample of 46 Residents.
Inspectors wroteBased on resident interview, staff interviews, clinical record review, and facility documentation review, the facility failed to provide proper notification of a resident room transfer for one of 46 residents (resident #13). The facility failed to give Resident #13 proper notification of room transfers 10 of 14 times and have documentation of notification of room transfers.
Inspectors wroteBased on observation, staff interviews, and review of facility documents, the facility staff failed to prevent the employment of a person who has been convicted of a barrier crime, which disqualifyed the employee from employment in a nursing home for one of twenty-five employees reviewed (certified nursing assistant #3- CNA #3).
Inspectors wroteBased on staff interview, facility documentation review and clinical record review, the facility staff failed to accurately code an MDS (minimum data set) assessment for one Resident (Resident #113) in a survey sample of 46 Residents.
Inspectors wroteBased on observation, staff interview and clinical record review, the facility staff failed to review and revise the comprehensive care plan for three of forty-six residents in the survey sample (Residents #9, #72 and #113).
Inspectors wroteBased on interview and facility record reveiw the facility staff failed to provide services that meet professional standards of quailty for one resident (Resident #121-R121) in a survey sample of 22 residents.
Inspectors wroteBased on observation, resident interview, and clinical record review, the facility staff failed to provide assistance with activities of daily living for one resident (Resident #117-R117) in a survey sample of
Inspectors wroteBased on staff interview, clinical record review and facility documentation review, the facility staff failed to ensure care and services met professional standards of practice to meet the physical, mental and psychosocial needs of two residents (Resident # 115 and Resident #107) in a survey sample of 46 residents.
Inspectors wroteBased on observation, resident interview, staff interview, clinical record review and facility documentation review, the facility staff failed to provide respiratory care, consistent with professional standards of practice, for 2 Residents (Residents # 11 and # 68) in a survey sample of 46 Residents.
Inspectors wroteBased on staff interviews, clinical record review, and facility documents, the facility staff failed to ensure dialysis communication logs were completed for one of 46 residents in a survey sample. The Findings Include: Resident #3 (R3) did not have dialysis communication logs completed. R3 diagnoses included, end stage renal disease with dialysis, diabetes, major depression, and kidney failure. The most recent MDS (minimum data set) was a quarterly 2/16/26 and indicated R3 was cognitively intact. Review of R3's physician orders indicated R3 goes to dialysis three days per week. Review of R3's facility/dialysis communication logs/assessments were reviewed and revealed only one dialysis assessment dated [DATE] had been completed. On 3/05/2026 at 10:08 a.m. license practical nurse (LPN #4) was interviewed. [...]
Inspectors wroteBased on Resident interview, staff interview, clinical record review and facility documentation review, the facility staff failed for 1 resident (Resident #107) to provide significant medications during a loss of the electronic healthcare records (EHR) software system of the 40 Residents in the survey sample.
Inspectors wroteBased on observation, staff interview, and resident interview, the facility staff failed to provide food in accordance with the physician's order for one of 46 residents in the survey sample. The Findings Include: Resident #23 (R23) did not get yogurt as ordered by the physician. On 3/3/2026 at 3:00 p.m. R23 was interviewed regarding food. R23 verbalized food concerns not getting what is ordered and food being cold at times. R23 went on to say that she does a lot of her own grocery shopping and prefers it that way. Review of R23's diet order indicated a regular diet with regular liquids and is to be served two yogurts for breakfast. On 3/4/2026 at 8:30 a.m. R23's breakfast was observed. The breakfast consisted of hashbrown patty, biscuits, cereal, coffee and milk. R23 verbalized usually only eating cereal and would not be eating the hashbrown or biscuit. [...]
Inspectors wroteBased on observations, staff and resident interviews, record reviews, and facility document review, the facility staff failed to follow established infection control practices in the storage of respiratory equipment and the administration of medications in a sanitary manner to prevent contamination for 3 residents in a survey sample of 46 residents. (Residents #18, 40, 21).
Inspectors wroteBased on staff interview, clinical record review, and review of facility documents, the facility staff failed to administer a medication per physician order for one of nine residents, (Resident #8) in the survey sample.
Inspectors wroteBased on resident interview, staff interview, clinical record review, and review of facility documents, the facility staff failed to protect a resident from leaving the premises or a safe area without the facility's knowledge and supervision for 1 of 9 residents (Resident #4) in the survey sample.
Inspectors wroteBased on facility record review, the facility staffed failed to have an Administrator present for a quarterly quality assurance performance improvement (QAPI) meeting.
Inspectors wroteBased on observations, staff interviews, and clinical record review, the facility staff failed to develop and institute measures to prevent pressure ulcer development for an individual known to develop pressure ulcers to the left foot/ankle for 1 of 4 residents with pressure ulcers (Resident #26), in the survey. A. The facility staff failed to promote healing of deep tissue pressure ulcer to the left lateral plantar foot and to conduct a complete assessment, reassess and document the status of the pressure ulcer once the wound bed was exposed which resulted in deterioration as evidenced by eschar and drainage at various times, which constituted harm. B. [...]
Inspectors wroteBased on a resident interview, staff interviews, clinical record review, and review of facility documents, the facility staff failed to provide scheduled around the clock Morphine Sulfate for greater than 24 hours, resulting in constant chest pain with periods of a hammering chest pain which made breathing difficult and increased anxiousness for 1 of 38 residents (Resident #14), in the survey sample.
Inspectors wroteBased on observations, facility documentation, staff and resident interviews, the facility staff failed to ensure menus were followed.
Inspectors wroteBased on observations, and staff interview the facility staff failed to store and serve food under sanitary conditions.
Inspectors wroteBased on resident interview, staff interviews and clinical record review the facility staff failed to provide personal care to include showers for 2 of 38 residents (Resident #41 and #15) in the survey sample who was unable to independently carry out activities of daily living (ADL's).
Inspectors wroteBased on staff interviews the facility staff failed to have on duty sufficient nursing staff to provide nursing services to include showers during the 3:00 p.m.-11:00 p.m. shift.
Inspectors wroteBased on clinical record review, staff interview, and review of the facility's policy the facility staff failed to ensure a resident didn't receive an unnecessary psychotropic medication for 1 of 38 residents (Resident #26), in the survey sample. The facility's staff failed to ensure Resident #26 did not receive as needed Xanax for greater than 14 days without the physician and/or prescribing practitioner evaluating the resident for the appropriateness of continuous as needed use.
Inspectors wroteBased on observation and staff interviews, the facility staff failed to ensure insulin pens were labeled in accordance with currently accepted professional principles in 3 out of 5 medication carts.
Inspectors wroteBased on observations and staff interview, the facility staff failed to maintain all mechanical equipment in safe operating condition.
Inspectors wroteBased on staff interviews, clinical record review and facility document review, the facility staff failed to notify the physician of two (2) missed doses of a scheduled medication Coreg (Carvedilol) 6.25 milligrams (mg) per physician's orders for 1 out of 38 residents (Resident #24) in the survey sample.
Inspectors wroteBased on observation, clinical record review, and staff interviews, the facility staff failed to report to the Office of Licensure and Certification an injury of unknown origin which resulted in an edematous, black and blue right foot for 1 of 38 residents (Resident #26), in the survey sample.
Inspectors wroteBased on medical record review, staff interviews and facility document review the facility staff failed to ensure a Baseline Care Plan was developed within 48 hours upon admission for 1 of 38 residents in the survey sample, Resident #91. The facility staff failed to ensure a Baseline Care Plan was developed within 48 hours for Resident #91 who was admitted on [DATE].
Inspectors wroteBased on staff interview, clinical record review and facility documentation, the facility staff failed to develop a person-centered comprehensive care plan for 1 of 38 residents (Resident #36) in the survey sample.
Inspectors wroteBased on resident interview, staff interviews, clinical record review and facility documentation review the facility staff failed to invite 2 of 38 (Resident #60 and #40) residents in the survey sample to their person-centered care plan meeting.
Inspectors wroteBased on resident interview, staff interview, and clinical record review, the facility staff failed to assure 1 of 38 residents (Resident #14) was assisted to properly apply and seal the (continuous positive airway pressure (CPAP), and to ensure 1 of 38 residents (Resident #33)'s oxygen concentrator filter was clean and free of debris.
Inspectors wroteBased on observation, resident record review, staff interviews and facility document review the facility staff failed to ensure dialysis services to include ongoing communication with the dialysis center was in place for 1 of 38 residents in the survey sample, Resident #21. The facility staff failed to ensure dialysis services to include ongoing communication with the dialysis center was in place on Resident #21's dialysis days.
Inspectors wroteBased on observations, staff interviews, and facility document review the facility staff failed to ensure that the Nursing Staffing Information was posted daily potentially affecting all residents.
Inspectors wroteBased on observation of medication pass and pour, staff interviews, clinical record review, and facility documentation, the facility staff failed to ensure they were free of medication error rate of 5 percent (%) or greater. During the medication observation, there were twenty-five (25) opportunities for error, two (2) medication errors were observed which resulted in a medication error rate of 8%. The resident involved in the medication error rate was Resident #24.
Inspectors wroteBased on staff interviews, clinical record review and facility documentation, the facility staff failed to administer two (2) doses of a significant medication Coreg (Carvedilol) 6.25 milligrams (mg) as ordered by the physician for 1 out of 38 residents (Resident #24) in the survey sample.
Inspectors wroteBased on observation, staff interview, clinical record review, and review of facility documents, the facility's staff failed to have a consistent ongoing Infection prevention and control program to include antibiotic use protocols and a system to monitor antibiotic use.
Inspectors wroteBased on observation, staff interview, and review of facility documents, the facility's staff failed to have an Infection Preventionist to work on a part-time basis and failed to complete specialized training in infection prevention and control.
Inspectors wroteBased on staff interview, and clinical record review, the facility staff failed to provide documentation in the resident's clinical record of the influenza vaccine administration and or the pneumococcal vaccine or the refusal/declinations of vaccines for 2 of 38 residents (Resident #21 and Resident #74), in the survey sample.
Inspectors wroteBased on observation, resident interview, staff interview, clinical record review, and review of facility documents, the facility's staff failed to inform three Residents of a COVID-19 Positive case on 8/24/22 and failed to inform 1 Resident of his COVID-19 test results. (Resident #11, Resident #60 Resident #76), in the survey sample.
Inspectors wroteBased on observation, resident interview, staff interview, and review of facility documents, the facility staff failed to manage an effective pest control program for 1 of 38 residents (Resident #11), in the survey sample.
Inspectors wroteBased on observations, policy and procedures review, complaint investigation, group, staff and resident, interviews, it was determined that the facility staff failed to ensure all residents in the facility had the right to file a grievance anonymously.
Inspectors wroteBased on clinical record review, staff interviews, facility document review and during the course of a complaint investigation the facility staff failed to provide ongoing assessments, monitoring and identification of a change in condition after an unwitnessed fall for 1 of 43 residents in the survey sample, Resident #350. Subsequently, six hours later the Resident Representative visited the resident, identified a change in condition and requested the staff call the physician. The resident was sent to the emergency room and found to have an acute encephalopathic (brain) change as a result of new onset seizure in addition to an acute/subacute infarct right cerebellar hemisphere (stroke), resulting in harm.
Inspectors wroteBased on review of Facility documentation, the facility failed to provide the services of a registered nurse for at least 8 consecutive hours a day, 7 days a week.
Inspectors wroteBased on clinical record review and staff interview the facility failed to develop/complete a baseline care plan within 48 hours of a resident's admission for 4 of 43 residents in the survey sample, Residents # 61, #78, #348 and #351.
Inspectors wroteBased on observations, facility documentation review, and staff interviews, the facility kitchen staff failed to ensure that food was stored, labeled, and served under sanitary conditions.
Inspectors wroteBased on clinical record review and staff interview the facility failed to ensure 3 of 43 residents in the survey sample on admission had an advance directive or determined the residents wish to formulate an advance directive, Residents #61, #78 and #348.
Inspectors wroteBased on clinical record review, staff interviews, facility document review and during the course of a complaint investigation, the facility staff failed to notify the physician and Resident Representative after an unwitnessed fall for 1 of 43 residents in the survey sample, Resident #350.
Inspectors wroteBased on staff interview, facility document review and clinical record review, it was determined that facility staff failed to evidence that an Advanced Beneficiary Notice was issued to one of 43 residents in the survey sample, Resident #92.
Inspectors wroteBased on medical record review, staff interviews and facility document review the facility failed to notify the State Long-Term Care Ombudsman of a facility discharge for 1 of 43 residents in the survey sample, Resident #94.
Inspectors wrote3. The facility staff failed to revise the Comprehensive Care Plan for Resident #61 to include dialysis three times a week scheduled on Mondays, Wednesdays and Fridays. Resident # 61 was admitted to the facility on [DATE] with diagnoses to include but not limited to end stage renal disease requiring hemodialysis three times a week. The admission MDS (Minimum Data Set) with an assessment reference date of 1/8/20 coded the resident scored a 15 out of a possible 15 on the Brief Interview for Mental Status indicating the residents cognition was intact. Review of the Comprehensive Care Plan failed to evidence a revision of the comprehensive person-centered plan of care for the resident's hemodialysis treatments three times a week. On 1/27/20 at 10:00 a.m., Resident #61 was at the dialysis center receiving treatment. [...]
Inspectors wroteBased on staff interview, facility documentation review and clinical record review the facility staff failed to meet professional standards of practice for transcribing physician orders for 1 of 43 residents in the survey sample, Resident #192.
Inspectors wroteBased on observations, medical record review, staff interviews and facility document review the facility failed to ensure a verbal telephone order for the discontinuation of an indwelling Foley catheter was written and transcribed at the time of the order on 1/26/20, for 1 of 43 resident's in the survey sample, Resident #21.
Inspectors wroteBased on observation, staff interview, clinical record review and facility document review the facility staff failed to ensure 1 of 43 residents in the survey sample received the appropriate care and services for the management of a PICC line, Resident #348. A PICC line is a peripherally inserted central catheter, a form of intravenous access that can be used for a prolonged period of time (e.g., for extended antibiotic therapy).
Inspectors wroteBased on observation and staff interview, the facility staff failed to ensure that the garbage disposal area was free from debris and refuse.
Inspectors wrote2. The facility staff failed to ensure the Treatment Administration Record (TAR) was accurate for Resident #348's PICC dressing change date. A PICC line is a peripherally inserted central catheter, a form of intravenous access that can be used for a prolonged period of time (e.g., for extended antibiotic therapy). Resident #348 was admitted to the facility on [DATE] with diagnoses to include but not limited to sepsis due to methicillin resistant staphylococcus aureus. The admission MDS with an assessment reference date of 1/16/20 coded the resident as scoring a 15 out of a possible 15 on the Brief Interview for Mental Status indicating the residents cognition was intact. Section O. Special Treatments, Procedures, and Programs indicated the resident was receiving IV medications. [...]
Inspectors wroteBased on observations, staff interview, clinical record review and facility documentation review the facility staff failed to ensure infection control practices were followed during wound care for 1 of 43 residents in the survey sample, Resident #57.
Inspectors wroteBased on observation and facility posting information, the facility staff failed to provide the current staffing information to residents and visitors.
2 fire safety citations on file: 2 on March 10, 2026.
| Date | Penalty | Amount or length |
|---|---|---|
| March 10, 2026 | Fine | $97,124 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Virginia | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 2.95 | 3.76 | 3.86 |
| Registered nurses | 0.30 | 0.69 | 0.69 |
| All nursing staff on weekends | 2.29 | 3.29 | 3.42 |
| Nurse aides | 1.58 | ||
| Licensed practical nurses | 1.06 | ||
| Nursing staff turnover (share who left in a year) | 61.9% | 48.1% | 45.8% |
| Registered nurse turnover | 61.5% | 48.2% | 42.9% |
| Administrators who left | 4 |
CMS expects 3.36 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.21 on weekdays and 2.29 on weekends, 29% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.15 in April to June 2025 to 2.95 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 2.95 | 0.30 | 3.21 | 2.29 | 0.0% | 0 of 90 | 94 |
| Oct to Dec 2025 | 2.97 | 0.42 | 3.20 | 2.38 | 0.0% | 0 of 92 | 96 |
| Jul to Sep 2025 | 3.16 | 0.42 | 3.41 | 2.53 | 0.0% | 0 of 92 | 97 |
| Apr to Jun 2025 | 3.15 | 0.37 | 3.45 | 2.39 | 0.0% | 2 of 91 | 94 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Virginia, Jan to Mar 2026 | 3.58 | 0.56 | 3.76 | 3.12 | 5.7% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Virginia, all employers | |||
| CNAs (nursing assistants) | $20.77 | $17.80 to $22.56 | 40,580 |
| LPNs and LVNs | $31.21 | $28.66 to $35.84 | 15,550 |
| Registered nurses | $45.00 | $38.51 to $49.53 | 77,490 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Virginia | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 21.9 | 14.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.0 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.3 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.6 | 3.6 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 3.1 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 13.9 | 15.6 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.0 | 4.7 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 22.0 | 14.2 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 24.1 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.5 | 11.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 1.5 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.6 | 1.5 | 1.8 |
For a stay to recover after a hospital visit, these are the results CMS publishes for Newport News Nursing & Rehab's Medicare short-stay residents. On returning residents home or to the community, CMS rates it better than the national rate (60.2% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.
60.2% this home
Better than the national rate
US median of homes 51.5% · Virginia: 101 better, 22 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 136 eligible stays.
12.1% this home
No different from the national rate
US median of homes 10.7% · Virginia: 1 better, 9 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 153 eligible stays.
5.9% this home
No different from the national rate
US median of homes 7.1% · Virginia: 2 better, 8 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 87 eligible stays.
52.5% this home
Median of homes: Virginia60.0% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 40 residents counted.
0.0% this home
Median of homes: Virginia0.7% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 73 residents counted.
6.8% this home
Median of homes: Virginia2.1% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 73 residents counted.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: Virginia97.8% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 7 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: 12997 NETTLES DRIVE OPCO LLC. CMS links this home to Avardis Health, a group of 38 nursing homes averaging 2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Newport News Parentco LLC | Direct ownership interest | Organization | 06/01/2025 | |
| Nu C II Irrevocable Trust | Indirect ownership interest | Organization | 06/01/2025 | |
| Nu C Irrevocable Trust | Indirect ownership interest | Organization | 06/01/2025 | |
| SNF Care Centers LLC | Indirect ownership interest | Organization | 06/01/2025 | |
| Tidewater Holdco LLC | Indirect ownership interest | Organization | 06/01/2025 | |
| Vaop Holdco LLC | Indirect ownership interest | Organization | 06/01/2025 | |
| Zenith Holdco II LLC | Indirect ownership interest | Organization | 06/01/2025 | |
| Zenith Holdco LLC | Indirect ownership interest | Organization | 06/01/2025 | |
| Hoback, Tiffany | Managing control - governing body | Individual | 06/01/2025 | |
| Morgan, Daniel | Managing control - governing body | Individual | 06/01/2025 | |
| SNF Mgr LLC | Operational/managerial control | Organization | 06/01/2025 | |
| Hajimomenian, Amir | Operational/managerial control | Individual | 05/01/2025 | |
| Harrison, Michael | Operational/managerial control | Individual | 03/30/2026 | |
| Hoback, Tiffany | Operational/managerial control | Individual | 06/01/2025 | |
| Jones, Tequilla | Operational/managerial control | Individual | 06/01/2025 | |
| Miller, Sandra | Operational/managerial control | Individual | 06/01/2025 | |
| Morgan, Daniel | Operational/managerial control | Individual | 06/01/2025 | |
| Rogers, Kevin | Operational/managerial control | Individual | 06/22/2026 | |
| Smith, Scott | Operational/managerial control | Individual | 05/18/2026 | |
| SNF Mgr LLC | Adp of the SNF | Organization | 05/14/2026 | |
| Hajimomenian, Amir | Adp of the SNF | Individual | 05/01/2025 | |
| Harrison, Michael | Adp of the SNF | Individual | 03/30/2026 | |
| Hoback, Tiffany | Adp of the SNF | Individual | 06/01/2025 | |
| Jones, Tequilla | Adp of the SNF | Individual | 06/01/2025 | |
| Miller, Sandra | Adp of the SNF | Individual | 06/01/2025 | |
| Morgan, Daniel | Adp of the SNF | Individual | 06/01/2025 | |
| Rogers, Kevin | Adp of the SNF | Individual | 06/22/2026 | |
| Smith, Scott | Adp of the SNF | Individual | 05/18/2026 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.
These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.