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Waterview Health & Rehab Center

414 Algonquin Rd, Hampton, VA 23661 · Hampton City County · (757) 722-9881

130 certified beds, about 117 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1996

Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
1 of 5
Quality measures
2 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 495308 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on August 25, 2023, inspectors cited 29 health deficiencies (the Virginia average is 14.3, the national average 9.2).

Of 54 health citations since March 2019, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.48 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 0.32 of those hours.

70.5% of nursing staff left within the year CMS measured (Virginia average 48.1%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 54 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
37D
14E
0F
Potential for minimal harm
0A
0B
2C
August 25, 2023Standard inspection · 29 citations
  1. G
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Actual harm, isolated · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on staff interview, clinical record review, and facility documentation review, the facility staff failed to provide care and services to prevent the development of a pressure ulcer at an advanced stage for one Resident (Resident #413) in a survey sample of 64 Residents, resulting in harm for Resident #413. The facility self-identified this deficient practice before the survey, resulting in past non-compliance being achieved on 7/26/23.
  2. E
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    F565 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on Resident interview, staff interview, facility documentation review, the facility staff failed to respond to Resident Council grievances These grievance included A) laundry not being returned timely B) items being lost, C) food not being good, D) lack of showers, E) cleanliness of the facility, and F) lack of cleaning in their rooms.
  3. E
    Ensure residents have reasonable access to and privacy in their use of communication methods.
    F576 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on Resident interview and staff interview the facility staff failed to uphold Resident Rights regarding the right to receive mail and receive mail unopened affecting 14 Residents (Resident #7, #13, #23, #41, #44, #47, #53, #58, #61, #67, #82, #84, #92, and Resident #98) in a survey sample of 64 Residents.
  4. E
    Protect each resident from the wrongful use of the resident's belongings or money.
    F602 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on interview, clinical record, and facility documentation the facility staff failed to ensure residents are free from neglect and misappropriation of property for 21 Residents (#'s 42, 92, 23, 6, 363, 87, 52, 9, 38, 14, 97, 64, 7, 67, 78, 69, 56, 31, 364, 72, 88, 82 and 78), in a survey sample of 62 Residents.
  5. E
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, Resident Interview, Facility staff interview and record review, the facility staff failed to revise 1 of 64 sampled residents care plan.
  6. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, Resident interview, staff interview, clinical record review, and facility documentation review, the facility staff failed to provide assistance with activities of daily living (ADL) for Residents who were dependent upon facility staff for such care, affecting 3 Residents (Resident #10, #29, and #87) in a survey sample of 64 Residents.
  7. E
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on resident and staff interviews, clinical record review and facility's documentation, the facility staff failed to ensure 2 of 64 residents (Resident #107 and #413) in the survey sample were free from the use of unnecessary medications.
  8. E
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, interview, record review, and policy review, the facility failed to ensure palatable food was served to six (of 104 residents Resident (R) 61, R36, R69, R35, R7, R87). Specifically, the food did not look appetizing and lacked flavor, the variety of menu offerings was limited, and an established recipe was not being followed correctly. This failure contributed to residents' ongoing reluctance to consume their meals, an overall dissatisfaction with their dining experience and the deviation from established recipes left residents' health and well-being at risk.
  9. E
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    F806 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observations, resident interviews, record review and facility policy review the facility failed to follow the prescribed diet and honor food preferences for two (Residents (R) 69 and 35) of two residents sampled for food preferences, out of a survey sample of 35 residents. Specifically, R69 was not aware of alternate food options and had not had her food preferences updated since admission and R35 was receiving food that did not meet her taste and nutrition preferences. The failure to accommodate the residents' dietary choices and preferences violates their right to person centered care, potentially resulting in a diminished quality of life and potential negative health consequences.
  10. E
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    F809 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on Resident interviews, staff interviews, and facility documentation review, the facility staff failed to provide snacks to Residents affecting multiple Residents on 3 of 3 nursing units.
  11. E
    Implement a program that monitors antibiotic use.
    F881 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on interview and record review, it was determined the facility failed to implement a comprehensive antibiotic stewardship program. This failure had the possibility of negatively impacting all residents in the facility. In addition, the facility staff failed to follow their antibiotic stewardship program by ensuring the Resident did not receive antibiotics that were inappropriate for 2 (residents 107 and 413) of 64 sampled residents.
  12. D
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on staff interviews, facility document review, and clinical record review, the facility staff failed to afford a Resident the ability to make decisions in concerning their care for 1 of 64 residents (Resident #87), in the survey sample.
  13. D
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    F561 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on interview, clinical record review and facility documentation the facility staff failed to promote and facilitate resident self-determination through support of Resident's choice, for 1 Resident in a survey sample of 64 Residents.
  14. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on staff interviews, clinical record review and facility documentation review, the facility staff failed to ensure 1 of 64 residents (Resident #87) had an accurate medical record for an advanced directive.
  15. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, Resident interview, staff interview and facility documentation review, the facility staff failed to maintain a homelike environment for one Resident (Resident #32) in a survey sample of 64 Residents.
  16. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wrote2. For Resident #98 the facility failed to accurately assess Resident #98 in the MDS (Minimum Data Set) with an ARD (assessment reference date of 8/2/23. On 8/23/98 at approximately 9:58 AM Resident #98 was observed sitting in his wheelchair watching the TV. Resident #98 was asked about his mobility, and he stated I cannot feel my legs other than the spasms I get from my back to my legs and then from the legs down with the neuropathy pain too. When asked if he could safely transfer on and off the toilet he stated, I manage ok, some days I need more. When asked if he could walk unassisted, he stated that he could not. The Resident stated that anything involving the legs down he needed assistance with. When asked does he get the assistance he needs when he requests it, he stated that he needs help with shower because if he bends over to wash his feet, he will fall out of the shower chair. [...]
  17. D
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    F644 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on facility staff interviews, clinical record review and facility documentation review, the facility staff failed to incorporate the recommendations from a level II PASARR (preadmission screening and resident review) into the Resident's assessment and care planning for one Resident (Resident #10) in a survey sample of 64 Residents.
  18. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on record review, interview and facility policy review, the facility failed to ensure one of seven residents (Resident (R) 91) reviewed for Preadmission Screening and Resident Review (PASARR) had a Level One PASARR completed prior to admission. This failure had the potential for R91 to not receive services necessary for mental health and psychosocial well-being.
  19. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, staff interview and record review, the facility staff failed to follow physician orders for the application of ace wraps to the bilateral lower extremities.
  20. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on Resident interview, facility staff interview, clinical record review and facility documentation review, the facility staff failed to ensure that Residents were free from accident hazards, affecting one Resident (Resident #29) in a survey sample of 64 Residents.
  21. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, interview, record review, and facility documentation review, the facility staff failed to A) coordinate services to ensure she arrived at dialysis timely and B) provide meals and snacks for one (Resident #29) in a survey sample of 64 Residents.
  22. D
    Observe each nurse aide's job performance and give regular training.
    F730 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on staff interview and facility documentation review, the facility staff failed to perform annual performance reviews for 2 (CNA's) Certified Nursing Assistants (CNA B, and CNA C) to provide regular education based upon the review outcome.
  23. D
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
    F742 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, interview, clinical record review and facility documentation the facility staff failed to ensure a resident who diagnosed with mental disorder or a history of trauma and/or post-traumatic stress disorder, receives appropriate treatment for 1 Resident (#98) in a survey sample of 64 Residents.
  24. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on staff interview, clinical record review and facility document review, the facility staff failed to ensure 2 of 64 residents (#34 and #85) in the survey sample were free of significant medication errors.
  25. D
    Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
    F807 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, Resident interview, staff interview and facility documentation review, the facility staff failed to provide beverages in accordance with Resident's preferences for one Resident (Resident #85) in a survey sample of 64 Residents.
  26. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure all staff followed neutropenic precautions for one of one resident (Resident (R)163) by not donning personal protective equipment (PPE) prior to entering the R163's room. This failure had the potential of exposing R163 to an infectious disease.
  27. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on medical record review and interview the facility failed to ensure all residents received or were offered an influenza and pneumococcal vaccinations for two (Resident (R) 80 and R97) out of five sampled residents.
  28. D
    Keep all essential equipment working safely.
    F908 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on observation, Resident interview and facility staff interviews, the facility staff failed to maintain equipment in a safe operating condition for one Resident (Resident #82 ) in a survey sample of 64 Residents.
  29. D
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    F919 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 22, 2023
    Inspectors wroteBased on interview, observation, record review, and facility policy review, the facility failed to ensure two of a sample of 64 residents (Resident (R) 27 and R81) were provided with a functional call light for use when assistance could be needed. This failure had the potential to adversely affect the timeliness of care or response time in case of an urgent or emergent need.
September 2, 2021Standard inspection · 13 citations
  1. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 15, 2021
    Inspectors wroteBased on resident interview, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to ensure five of 49 sampled residents; Resident #62, #40, #72, #86, and 1 closed record resident; Resident #191, who were unable to carry out Activities of Daily Living (ADLs) received showers.
  2. E
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 15, 2021
    Inspectors wroteBased on observations, clinical record review, staff interviews and facility document review the facility staff failed to ensure that 1 of 44 residents (Resident #32) in the survey sample was provided ongoing resident centered activity services based on the resident's activity preferences from May through August of 2021.
  3. E
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 15, 2021
    Inspectors wroteBased on resident interview, staff interview, facility document review, clinical record review and in the course of a complaint investigation, it was determined that the facility staff failed to maintain a complete and accurate clinical record for four of 49 sampled residents, Resident #18, #1, #391 and #90.
  4. D
    Honor the resident's right to manage his or her financial affairs.
    F567 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2021
    Inspectors wroteBased on resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to ensure access to resident funds for one of 49 sampled residents; Resident #49.
  5. D
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    F622 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2021
    Inspectors wroteBased on staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to ensure that the care plan or care plan goals were sent with two of 49 sampled residents at the time of an acute care transfer for Resident #62 and #18.
  6. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2021
    Inspectors wroteBased on observations, clinical record review, staff interviews and facility document review the facility staff failed to ensure that a Level I Preadmission Screening and Resident Review (PASRR) was conducted prior to admission or within 30 days of admission to the nursing facility for 1 of 44 residents in the survey sample, Resident #23 with diagnoses of mental disorders.
  7. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2021
    Inspectors wroteBased on observation, staff interview, facility document review and clinical record review, it was determined that facility staff failed to ensure an accurate oxygen therapy care plan for one of 49 sampled residents; Resident #1.
  8. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2021
    Inspectors wroteBased on observations, resident interviews, staff interviews, and clinical record reviews, the facility's staff failed to ensure care and services were provided to meet professional standards of quality for 2 residents (Resident #30 and Resident #1) in the survey sample. The facility staff failed to obtain a physician's order prior to use of a seat belt for Resident #30, and to obtain daily weights as ordered by the physician for Resident #1.
  9. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2021
    Inspectors wroteBased on observation, staff interview, facility document review and clinical record review, it was determined that facility staff failed to clarify orders for the use of oxygen AND failed to follow oxygen orders for one of 49 residents in the survey sample, Resident #1.
  10. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2021
    Inspectors wroteBased on staff interview, facility document review and clinical record review, it was determined that the facility staff failed to coordinate care with the dialysis center for one of 49 sampled residents; Resident #62.
  11. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2021
    Inspectors wroteBased on resident interview, staff interview, and facility document review it was determined that the facility staff failed to ensure nurses were competent in calibrating their recently acquired Blood Glucose Monitoring System (1) (glucose meter) per policy and manufacturers recommendations.
  12. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2021
    Inspectors wroteBased on observations, record review and staff interviews, the facility staff failed to procure medications (hydrocortisone cream and scheduled topical pain relief medication) timely for one resident (Resident #23) in a survey sample of 49 residents.
  13. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2021
    Inspectors wroteBased on observations during medication pour and pass, staff interviews, and clinical record review, the facility's staff failed to ensure a resident didn't experience a significant medication error (blood sugar orders were duplicated and insulin was administered outside of parameters, too close to the next possible dose) for 1 of 44 residents (Resident #10), in the survey sample.
March 22, 2019Standard inspection · 12 citations
  1. E
    Honor the resident's right to manage his or her financial affairs.
    F567 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 26, 2019
    Inspectors wroteBased on general observations, staff, resident and group interview, the facility staff failed to ensure the resident who have authorized the facility to manage their personal funds have ready and reasonable access to those funds.
  2. D
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 26, 2019
    Inspectors wroteBased on observation, resident interview, staff interview, and facility document review, it was determined that facility staff failed to implement abuse policies and report an allegation of abuse to the appropriate state agencies for one of 38 residents in the survey sample, Resident #75. For Resident #75, facility staff failed to implement abuse policies and report an allegation of verbal abuse reported to the administrator on 3/20/19 to the appropriate state agencies.
  3. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 26, 2019
    Inspectors wroteBased on observation, resident interview, staff interview, and facility document review, it was determined that facility staff failed to report an allegation of abuse to the appropriate state agencies for one of 38 residents in the survey sample, Resident #75. For Resident #75, facility staff failed to report an allegation of verbal abuse reported to the administrator on 3/20/19 to the appropriate state agencies.
  4. D
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    F622 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 26, 2019
    Inspectors wroteBased on staff interview, facility document review, and clinical record review, it was determined that facility staff failed to evidence that all the required information was provided to the receiving provider for a facility-initiated transfer for 3 of 38 residents in the survey sample; Resident #82, #60, and #28. 1. For Resident #82, facility staff failed to send care plan goals at the time of a facility-initiated transfer to the hospital on 2/26/19. 2. The facility staff failed to ensure that Resident #60's Plan of Care Summary Goals were sent upon discharge to the hospital on [DATE], 2/6/18, and 3/2/19. 3. The facility staff failed to convey Resident #28's Individual Plan of Care summary upon discharge to the local acute care hospital on [DATE]
  5. D
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    F625 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 26, 2019
    Inspectors wroteBased on clinical record review, staff interviews, and facility document review the facility staff failed to issue bed-hold notices and policy at the time of discharge for 1 of 38 residents (Resident #28) in the survey sample. The facility's staff failed to provide written information to the resident or resident representative which specifies the duration of the bed-hold policy upon transfer to the local acute care hospital on [DATE] for Resident #28.
  6. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 26, 2019
    Inspectors wroteBased on clinical record review, staff interview and review of the facility's policy, the facility staff failed to accurately code the Minimum Data Set (MDS) assessment for 1 of 38 residents (Residents #21), in the survey sample. The facility staff failed to accurately code Resident #21's quarterly Minimum Data Set (MDS) assessment dated [DATE], at section N0350 (Insulin Injections).
  7. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 26, 2019
    Inspectors wroteBased on staff interview, facility document review, and clinical record review, it was determined that facility staff failed to review and revise the care plan for one of 38 residents in the survey sample, Resident #98. For Resident #98, facility staff failed to revise the care plan when his code status changed to DNR (Do Not Resuscitate) and was ordered for comfort care measures.
  8. D
    Provide appropriate foot care.
    F687 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 26, 2019
    Inspectors wroteBased on observations, resident interview, clinical record review, and staff interviews, the facility staff failed to ensure residents received necessary foot care to maintain good foot health, for 1 of 38 residents (Residents #76), in the survey sample. The facility staff failed to ensure Resident #76's toe nails were not overgrown, thick and discolored.
  9. D
    Dispose of garbage and refuse properly.
    F814 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 26, 2019
    Inspectors wroteBased on observation and staff interview it was determined that facility staff failed to dispose garbage and refuse properly for one of three facility dumpsters, the third facility dumpster. Facility staff failed to ensure one of three facility dumpsters was free from surrounding debris.
  10. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 26, 2019
    Inspectors wroteBased on observations, staff interviews and clinical record review the facility staff failed to ensure infection control measures were utilized to prevent the spread of infections, illnesses and diseases for 1 of 38 residents in the survey sample, Resident #51. Licensed Practical Nurse (LPN) #6 failed to don (to put on) gloves and gown (PPE/Personal Protective Equipment) before entering a contact precaution room and failed to perform proper hand hygiene after completing wound care on Resident #51.
  11. C
    Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
    F575 · Resident Rights · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) April 26, 2019
    Inspectors wroteBased on observations, resident, group and staff interviews the facility staff failed to have ensured that the names, addresses and telephones numbers of all State resident advocacy groups and the State survey agency were legible and posted in a conspicuous place and position accessible to the facility residents. Upon the State survey and certification agency's team entrance into the facility and during the orientation tour the posting of information on the advocacy groups and State survey agency was noted to be illegible in small print and in a position on the wall and hallway inaccessible to the residents.
  12. C
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    F577 · Resident Rights · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) April 26, 2019
    Inspectors wroteBased on observations, resident, group and staff interviews it was determined that the facility staff failed to post a notice that indicated where the survey results were located for their examination without having to ask someone. The facility staff failed to ensure survey results were easily available to the resident without having to ask.

Fire safety inspections

14 fire safety citations on file: 6 on August 25, 2023, 7 on September 2, 2021, 1 on March 22, 2019.

Every fire safety citation14 citations
  1. E
    Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    K 223 · August 25, 2023 · Corrected (the home has a date of correction)
  2. D
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · August 25, 2023 · Corrected (the home has a date of correction)
  3. D
    Properly provide smoke detection systems in areas open to corridors.
    K 347 · August 25, 2023 · Corrected (the home has a date of correction)
  4. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · August 25, 2023 · Corrected (the home has a date of correction)
  5. D
    Have simulated fire drills held at unexpected times.
    K 712 · August 25, 2023 · Corrected (the home has a date of correction)
  6. D
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · August 25, 2023 · Corrected (the home has a date of correction)
  7. E
    Address patient/client population and determine types of services needed.
    E 7 · September 2, 2021 · Corrected (the home has a date of correction)
  8. E
    Establish methods for sharing information.
    E 33 · September 2, 2021 · Corrected (the home has a date of correction)
  9. E
    Provide a means of sharing information on occupancy/needs.
    E 34 · September 2, 2021 · Corrected (the home has a date of correction)
  10. E
    Provide family notifications of emergency plan.
    E 35 · September 2, 2021 · Corrected (the home has a date of correction)
  11. E
    Establish emergency prep training and testing.
    E 36 · September 2, 2021 · Corrected (the home has a date of correction)
  12. D
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · September 2, 2021 · Corrected (the home has a date of correction)
  13. D
    Have proper power supply for life support equipment.
    K 915 · September 2, 2021 · Corrected (the home has a date of correction)
  14. C
    Address patient/client population and determine types of services needed.
    E 7 · March 22, 2019 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeVirginiaUnited States
All nursing staff (RN, LPN and aides)3.483.763.86
Registered nurses0.320.690.69
All nursing staff on weekends3.093.293.42
Nurse aides1.93
Licensed practical nurses1.23
Nursing staff turnover (share who left in a year)70.5%48.1%45.8%
Registered nurse turnover75.0%48.2%42.9%
Administrators who left0

CMS expects 3.74 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.64 on weekdays and 3.09 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 21.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.42 in April to June 2025 to 3.48 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.480.323.643.09 21.6%0 of 90117
Oct to Dec 20252.980.323.152.53 13.7%0 of 92117
Jul to Sep 20253.570.403.753.11 20.0%0 of 92114
Apr to Jun 20253.420.463.592.97 14.4%0 of 91118
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Virginia, Jan to Mar 20263.580.563.763.125.7%0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Virginia

JobMedianMiddle halfEmployed
Virginia, all employers
CNAs (nursing assistants)$20.77$17.80 to $22.5640,580
LPNs and LVNs$31.21$28.66 to $35.8415,550
Registered nurses$45.00$38.51 to $49.5377,490
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

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For Waterview Health & Rehab Center. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

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How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeVirginiaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
16.914.813.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
1.20.40.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.31.61.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.93.63.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
2.81.31.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
23.615.614.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.74.74.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
14.614.215.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
25.022.323.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
11.611.512.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.01.51.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.71.51.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Waterview Health & Rehab Center's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (53.1% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

53.1% this home

No different from the national rate

US median of homes 51.5% · Virginia: 101 better, 22 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 87 eligible stays.

Potentially preventable readmissions

10.8% this home

No different from the national rate

US median of homes 10.7% · Virginia: 1 better, 9 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 92 eligible stays.

Infections that led to a hospital stay

8.2% this home

No different from the national rate

US median of homes 7.1% · Virginia: 2 better, 8 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 62 eligible stays.

Self-care and mobility at discharge

47.9% this home

Median of homes: Virginia60.0% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 48 residents counted.

Falls with major injury

1.3% this home

Median of homes: Virginia0.7% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 76 residents counted.

New or worsened pressure ulcers

5.3% this home

Median of homes: Virginia2.1% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 76 residents counted.

Medication list given at discharge

100.0% this home

Median of homes: Virginia97.8% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 25 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: WATERVIEW SNF OPERATIONS LLC.

NameRoleTypeShareSince
VA 3 Opco Holdco LLC5% or greater direct ownership interestOrganization100%03/01/2023
Bsd Eom Irrevocable Trust5% or greater indirect ownership interestOrganization25%03/01/2023
Hlhk Irrevocable Trust5% or greater indirect ownership interestOrganization25%03/01/2023
South East Virginia Hold Co LLC5% or greater indirect ownership interestOrganization25%03/01/2023
Vogue NHC LLC5% or greater indirect ownership interestOrganization25%03/01/2023
Jones, GarrettW-2 managing employeeIndividual03/01/2023
Hartstein, JakeCorporate officerIndividual03/01/2023

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 13 problems in this area, most recently on August 25, 2023: "Honor the resident's right to organize and participate in resident/family groups in the facility."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 11 problems in this area, most recently on August 25, 2023: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
  3. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 10 problems in this area, most recently on August 25, 2023: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
  4. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 5 problems in this area, most recently on August 25, 2023: "Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.09 hours per resident per day, below the Virginia average of 3.29.

Other nursing homes nearby

Virginia contacts for a concern about a nursing home

These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.

Common questions

What is Waterview Health & Rehab Center's Medicare star rating?
CMS rates Waterview Health & Rehab Center 1 out of 5 stars overall, with 1 for health inspections, 1 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Waterview Health & Rehab Center get at its last inspection?
29 health deficiencies at the standard inspection on August 25, 2023. The Virginia average is 14.3.
Has Waterview Health & Rehab Center been fined?
CMS lists no fines in the last three years.
Does Waterview Health & Rehab Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Waterview Health & Rehab Center?
CMS lists 7 owners and managers. Legal business name: WATERVIEW SNF OPERATIONS LLC.

Sources

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