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The Friendly Home

303 Rhodes Avenue, Woonsocket, RI 02895 · Providence County · (401) 769-7220

126 certified beds, about 111 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1979

Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
3 of 5
Quality measures
2 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 415044 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on December 19, 2025, inspectors cited 12 health deficiencies (the Rhode Island average is 9.3, the national average 9.2).

Of 38 health citations since October 2023, 6 were rated as actual harm or immediate jeopardy to residents (4 immediate jeopardy).

CMS lists 4 fines totaling $107,709 in the last three years; the largest was $65,340, and the latest is dated December 19, 2025.

Nurses and nurse aides worked 3.66 hours per resident per day, against 3.71 across Rhode Island and 3.86 nationally. Registered nurses accounted for 0.51 of those hours.

51.9% of nursing staff left within the year CMS measured (Rhode Island average 40.6%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 38 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
4J
0K
0L
Actual harm
2G
0H
0I
Potential for more than minimal harm
13D
14E
4F
Potential for minimal harm
0A
1B
0C
December 19, 2025Standard inspection, Complaint inspection · 12 citations
  1. G
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) January 18, 2026
    Inspectors wroteBased on clinical record review and staff interview, the facility failed to maintain acceptable parameters of nutritional status, such as usual body weight, for 1 of 1 resident reviewed, who experienced actual significant weight loss of 9.06% (19.4 pounds, lbs.) in two weeks, Resident ID #120.
  2. E
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) January 18, 2026
    Inspectors wroteBased on surveyor observation, clinical record review, and staff interview, the facility failed to ensure that services provided meet professional standards of quality and practices relative to 1 of 1 resident reviewed for a fall resulting in a fracture, Resident ID #32, 1 of 1 resident observed for the use of geri-sleeves (protective arm wear) during a transfer, Resident ID #111, and 1 of 1 resident reviewed for off-loading booties, Resident ID #88.
  3. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 18, 2026
    Inspectors wroteBased on clinical record review and staff interview the facility failed to provide care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices relative to assessment and implementation of the bowel protocol for 8 of 8 residents reviewed who required such services, Resident ID #s 2, 9, 12, 32, 66, 73, 95, and 99.
  4. E
    Provide care or services that was trauma informed and/or culturally competent.
    F699 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 18, 2026
    Inspectors wroteBased on clinical record review and staff interview, the facility failed to ensure that residents who are trauma survivors, receive culturally competent, trauma-informed care in accordance with professional standards of practice and accounting for residents experiences, and preferences, in order to eliminate, or mitigate triggers that may cause re-traumatization of the resident for 1 of 1 resident reviewed with a history of trauma, Resident ID #11.
  5. E
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 18, 2026
    Inspectors wroteBased on clinical record review and staff interview, the facility failed to ensure that the irregularities identified by the Clinical Consultant Pharmacist during the Admission/readmission pharmacist Medication Regimen Review (MRR) were acted upon for 1 of 1 resident reviewed for antibiotics, Resident ID #6.
  6. E
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 18, 2026
    Inspectors wroteBased on clinical record review and staff interview, the facility failed to ensure that the resident's drug regimen is free from unnecessary drugs for 1 of 3 residents reviewed for antibiotics, Resident ID #6.
  7. E
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 18, 2026
    Inspectors wroteBased on clinical record review and staff interview, the facility failed to ensure that all residents are free from significant medication errors for 1 of 3 residents reviewed for antibiotics relative to not receiving the ordered dosage, Resident ID #33, and 2 of 2 residents reviewed who did not receive ordered dosages of anticoagulants, Resident ID #s 46 and 84.
  8. E
    Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    F773 · Administration · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 18, 2026
    Inspectors wroteBased on clinical record review and staff interview, the facility failed to promptly notify the ordering physician or a provider of laboratory results for 1 of 1 resident reviewed for Coumadin (an anticoagulant; a medication prescribed to thin the blood to prevent the formation of blood clots), Resident ID #84.
  9. E
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 18, 2026
    Inspectors wroteBased on clinical record review and staff interview, the facility failed to ensure that resident records are complete and accurately documented, relative to 1 of 3 residents reviewed for indwelling foley catheter (a flexible tube that is inserted into the bladder to drain urine) usage, 1 of 1 resident for Geri sleeves (a protective sleeve applied to the upper extremities) and right knee sleeve (protective sleeve for the right knee) being documented as applied and 1 of 2 residents reviewed for offloading booties usage, Resident ID #s 9, 88 and 111.
  10. E
    Implement a program that monitors antibiotic use.
    F881 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 18, 2026
    Inspectors wroteBased on clinical record review and staff interview, the facility failed to establish an Infection Prevention and Control Program (IPCP) that must include, at a minimum, an antibiotic stewardship program which includes antibiotic use protocols and a system to monitor antibiotic use to ensure that residents who require an antibiotic, are prescribed the appropriate antibiotic for 2 of 3 residents reviewed for antibiotic use, Resident ID #s 6 and 33.
  11. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 18, 2026
    Inspectors wroteBased on surveyor observation, clinical record review, and staff interview, the facility failed to provide appropriate treatment and services for residents with a foley catheter (a flexible plastic tube inserted into your bladder) for 1 of 3 residents reviewed, Resident ID #9.
  12. D
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    F740 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 18, 2026
    Inspectors wroteBased on surveyor observation, clinical record review and staff interview, the facility failed to ensure that each resident receives and is provided the necessary behavioral health care and services to attain or maintain the highest practicable physical, mental, or psychosocial well-being, for 1 of 1 resident admitted with a diagnosis of schizophrenia, Resident ID #46.
August 6, 2025Complaint inspection · 1 citation
  1. J
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 22, 2025
    Inspectors wroteBased on record review and staff interview it has been determined that the facility failed to ensure that a resident received adequate supervision for 1 of 1 resident reviewed who was able to successfully elope from the facility, Resident ID #1.
May 22, 2025Complaint inspection · 1 citation
  1. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 21, 2025
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure that services provided by the facility meet professional standards of quality relative to following physician's orders for 1 of 4 residents reviewed, Resident ID #1.
March 31, 2025Complaint inspection · 1 citation
  1. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 15, 2025
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to store drugs and biologicals in accordance with currently accepted professional principles relative to 1 of 1 unit observed.
December 30, 2024Complaint inspection · 2 citations
  1. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) January 29, 2025
    Inspectors wroteBased on record review, and staff interview, it has been determined that the facility failed to provide treatment and care in accordance with professional standards of practice and failed to follow physician orders relative to administering an as needed blood pressure medication with parameters for 1 of 1 resident reviewed, Resident ID #1 and 1 of 1 resident reviewed for the use of senna plus (two laxatives combined used to treat occasional constipation), Resident ID #1.
  2. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 29, 2025
    Inspectors wroteBased on record review, staff and resident representative interview, it has been determined that the facility failed to notify the resident representative(s) when there is need to alter treatment significantly for 1 of 2 residents reviewed, Resident ID #1.
October 4, 2024Standard inspection · 8 citations
  1. F
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 3, 2024
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure that nursing staff have the appropriate competencies and skills sets to provide nursing and related services to assure resident safety to attain or maintain the highest practicable physical, mental, and psychosocial wellbeing of each resident, as determined by resident assessments and individual plans of care and considering the number, acuity and diagnoses of the facility's resident population in accordance with the facility assessment as required.
  2. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 3, 2024
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety relative to the main kitchen and 2 of 2 unit dining rooms.
  3. F
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    F838 · Administration · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 3, 2024
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to document a facility-wide assessment to determine what resources are necessary to care for its residents competently during both day-to-day operations and emergencies which must be reviewed and updated as necessary, and at least annually. Additionally, the facility failed to review and update the assessment whenever there is, or the facility plans for, any change that would require a substantial modification to any part of this assessment.
  4. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 3, 2024
    Inspectors wroteBased on surveyor observation, record review and staff interview, it has been determined that the facility failed to ensure that residents receive treatment and care in accordance with professional standards of practice relative to following physician's orders for wound care for 1 of 1 resident reviewed relative to non-pressure injuries, Resident ID #273, for 1 of 1 resident reviewed relative to lower extremity edema (swelling due to an excess fluid in the body tissues), Resident ID #64 and 1 of 2 residents reviewed with a skin tear, Resident ID #90.
  5. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 3, 2024
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to ensure that residents receive treatment and care in accordance with professional standards of practice relative to following physician's orders for 1 of 2 residents reviewed for offloading heels to prevent pressure injury, Resident ID #73, and for 1 of 1 resident reviewed for glucose monitoring with parameters, Resident ID #85.
  6. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 3, 2024
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to ensure that residents with pressure ulcers receive the necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing for 2 of 6 residents reviewed for pressure ulcers, Resident ID #s 35 and 103.
  7. D
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    F694 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 3, 2024
    Inspectors wroteBased on surveyor observation, record review, and staff interview it has been determined that the facility failed to meet professional standards of practice, in accordance with physician orders and the comprehensive person-centered care plan, relative to a peripherally inserted central catheter (PICC- a long, flexible tube that's inserted into a vein in the arm and threaded into a large vein near the heart, that is used to deliver medication or other treatments), for 1 of 1 resident observed for intravenous (IV) antibiotic administration, Resident ID #273.
  8. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 3, 2024
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to maintain Contact Precautions (an infection control intervention designed to reduce transmission of multidrug-resistant organisms in nursing homes) relative to wound care for 1 of 1 resident reviewed with Methicillin Resistant Staphylococcus (MRSA- a bacteria that is resistant to many antibiotics) in the nares and Vancomycin Resistant Enterococci (VRE- a bacteria resistant to antibiotics) in the wound, Resident ID #273. Additionally, the facility failed to maintain an infection prevention and control program to help prevent the transmission of communicable diseases and infections relative to 1 of 1 resident reviewed for wound care, Resident ID #103.
August 22, 2024Complaint inspection · 1 citation
  1. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 20, 2024
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure that a resident received treatment and care in accordance with professional standards of practice for 1 of 1 resident reviewed relative to skin assessment, Resident ID #1.
December 11, 2023Complaint inspection · 4 citations
  1. J
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 27, 2023
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure that each resident receives adequate supervision and assistive devices to prevent an accident for 1 of 1 resident reviewed who experienced an actual fall, Resident ID #1.
  2. J
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    F835 · Administration · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 27, 2023
    Inspectors wroteBased on record review and staff interview it has been determined that the facility failed to be administered in a manner that enables it to use its' resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident relative to ensuring that its' Nursing Assistants (NA) are licensed.
  3. E
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    F655 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 27, 2023
    Inspectors wroteBased on record review and staff interview, it has been determined the facility failed to develop and implement a baseline care plan for each resident within 48 hours of a resident's admission, that includes the instructions needed to provide effective and person-centered care of the resident and meets professional standards of quality, for 3 of 3 residents reviewed, Resident ID #s 1, 4, and 6.
  4. B
    Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
    F573 · Resident Rights · No actual harm, potential for minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 27, 2023
    Inspectors wroteBased on record review and staff interview it has been determined that the facility failed to provide a resident with access to medical records upon an oral or written request for 1 of 1 resident reviewed for medical records requested.
October 30, 2023Standard inspection · 8 citations
  1. J
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · Corrected (the home has a date of correction) November 28, 2023
    Inspectors wroteBased on surveyor observation, record review, and staff interview it has been determined that the facility failed to ensure that residents receive treatment and care in accordance with professional standards of practice relative to following up with the results of diagnostic testing, reporting a change in condition, and reporting recommendations from an outside provider to the attending physician for 1 of 5 residents reviewed for hospitalization, Resident ID #79.
  2. G
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) November 28, 2023
    Inspectors wroteBased on surveyor observation, record review, staff, and resident interview, it has been determined that the facility failed to provide appropriate treatment and services for 1 of 4 residents reviewed, relative to a urinary tract infection (UTI), Resident ID #31.
  3. F
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 28, 2023
    Inspectors wroteBased on surveyor observation and staff interview, it has been determined that the facility failed to provide a safe, functional, sanitary, and comfortable environment for residents, relative to 2 of 2 shower rooms, North and [NAME] wing, observed.
  4. E
    Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    F711 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 28, 2023
    Inspectors wroteBased on record review and staff interview it has been determined that the physician failed to review the residents total program of care, including medications and treatments, relative to the continuity of care from outside physicians for 1 of 5 residents, Resident ID #79 and the physician also failed to sign and date orders for 6 of 8 residents reviewed, Resident ID #s 6, 14, 47, 57, 63, and 79.
  5. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 28, 2023
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to follow standard precautions to prevent the spread of infection for 1 of 2 residents reviewed for Methycillin Resistant Staphylococcus Aureus (MRSA, an antibiotic resistant bacteria), Resident ID #42, and 1 of 1 wound dressings observed, Resident ID #81.
  6. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 28, 2023
    Inspectors wroteBased on surveyor observation, record review, and staff interview, it has been determined that the facility failed to ensure that a resident with pressure ulcers receives necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection, and prevent new ulcers from developing for 1 of 1 resident observed for wound care, Resident ID #81.
  7. D
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 28, 2023
    Inspectors wroteBased on record review and staff interview, it has been determined that the facility failed to ensure a resident's drug regimen is free from unnecessary drugs for 2 of 5 residents reviewed for unnecessary medications, Resident ID #s 42 and 98.
  8. D
    Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
    F777 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 28, 2023
    Inspectors wroteBased on record review and staff interview, it has been determined the facility failed to promptly notify the practitioner of results that fall outside of clinical reference ranges for 1 of 1 residents reviewed, relative to abnormal ultrasound results, Resident ID #79.

Fire safety inspections

1 fire safety citation on file: 1 on December 19, 2025.

Every fire safety citation1 citation
  1. F
    Have proper medical gas storage and administration areas.
    K 923 · December 19, 2025 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
December 19, 2025Fine $65,340
October 30, 2023Fine $11,183
October 30, 2023Fine $15,593
October 30, 2023Fine $15,593

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeRhode IslandUnited States
All nursing staff (RN, LPN and aides)3.663.713.86
Registered nurses0.510.770.69
All nursing staff on weekends3.233.343.42
Nurse aides2.44
Licensed practical nurses0.72
Nursing staff turnover (share who left in a year)51.9%40.6%45.8%
Registered nurse turnover30.8%37.9%42.9%
Administrators who left0

CMS expects 3.79 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.83 on weekdays and 3.23 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.77 in April to June 2025 to 3.66 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.660.513.833.23 1.3%0 of 90111
Oct to Dec 20253.520.573.723.04 3.4%0 of 92110
Jul to Sep 20253.720.613.933.19 4.8%0 of 92105
Apr to Jun 20253.770.543.993.21 6.5%0 of 91103
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Rhode Island, Jan to Mar 20263.670.693.823.305.4%1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Rhode Island

JobMedianMiddle halfEmployed
Rhode Island, all employers
CNAs (nursing assistants)$22.33$21.52 to $22.8210,220
LPNs and LVNs$38.51$37.45 to $39.021,290
Registered nurses$48.39$39.35 to $51.4910,090
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For The Friendly Home. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeRhode IslandUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
21.419.613.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.60.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
3.12.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.43.63.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
3.52.01.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
19.016.814.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
5.64.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
26.022.515.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
22.324.323.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
14.014.612.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.91.61.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.51.71.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for The Friendly Home's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (50.3% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

50.3% this home

No different from the national rate

US median of homes 51.5% · Rhode Island: 24 better, 1 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 83 eligible stays.

Potentially preventable readmissions

10.6% this home

No different from the national rate

US median of homes 10.7% · Rhode Island: 0 better, 0 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 103 eligible stays.

Infections that led to a hospital stay

6.5% this home

No different from the national rate

US median of homes 7.1% · Rhode Island: 0 better, 0 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 63 eligible stays.

Self-care and mobility at discharge

48.8% this home

Median of homes: Rhode Island59.1% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 41 residents counted.

Falls with major injury

0.0% this home

Median of homes: Rhode Island0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 56 residents counted.

New or worsened pressure ulcers

3.9% this home

Median of homes: Rhode Island2.6% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 56 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Rhode Island100.0% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 15 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: FRIENDLY EDEN OPERATIONS LLC.

NameRoleTypeShareSince
Gellis, Louis5% or greater direct ownership interestIndividual100%02/07/2023
Optimumbank5% or greater mortgage interestOrganization01/31/2024
Girach, AltafContracted managing employeeIndividual01/31/2024
Pollack, JosephContracted managing employeeIndividual02/07/2023
Bouchard, LindseyW-2 managing employeeIndividual01/31/2024
Gellis, LouisCorporate officerIndividual02/07/2023
Pollack, JosephCorporate officerIndividual02/07/2023

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 15 problems in this area, most recently on December 19, 2025: "Provide enough food/fluids to maintain a resident's health."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on December 19, 2025: "Ensure services provided by the nursing facility meet professional standards of quality."
  3. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 5 problems in this area, most recently on December 19, 2025: "Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures."
  4. Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 4 problems in this area, most recently on December 19, 2025: "Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.23 hours per resident per day, below the Rhode Island average of 3.34.

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Common questions

What is The Friendly Home's Medicare star rating?
CMS rates The Friendly Home 2 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did The Friendly Home get at its last inspection?
12 health deficiencies at the standard inspection on December 19, 2025. The Rhode Island average is 9.3.
Has The Friendly Home been fined?
Yes. CMS lists 4 fines totaling $107,709 in the last three years.
Does The Friendly Home accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns The Friendly Home?
CMS lists 7 owners and managers. Legal business name: FRIENDLY EDEN OPERATIONS LLC.

Sources

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