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Home / Michigan / Whitmore Lake

Regency at Whitmore Lake

8633 N Main Street, Whitmore Lake, MI 48189 · Washtenaw County · (734) 449-4431

131 certified beds, about 118 residents a day · For profit - Corporation · Medicare and Medicaid since 1994

Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
4 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 235545 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on May 15, 2026, inspectors cited 12 health deficiencies (the Michigan average is 9.9, the national average 9.2).

Of 64 health citations since September 2023, 5 were rated as actual harm or immediate jeopardy to residents.

CMS lists 3 fines totaling $235,995 in the last three years; the largest was $141,075, and the latest is dated March 31, 2025.

Nurses and nurse aides worked 3.58 hours per resident per day, against 3.99 across Michigan and 3.86 nationally. Registered nurses accounted for 0.62 of those hours.

42.7% of nursing staff left within the year CMS measured (Michigan average 44.1%).

CMS links it to Ciena Healthcare/Laurel Health Care, an affiliated group of 81 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 64 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
5G
0H
0I
Potential for more than minimal harm
44D
5E
9F
Potential for minimal harm
0A
0B
1C
May 15, 2026Standard inspection · 12 citations
  1. F
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 24, 2026
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure for 96 out of 115 residents a homelike dining experience was maintained. Findings Included: On 5/12/2026 12:02 PM, a sign was observed to be at the main dining room door that stated that the dining room was closed for the week for all meals due to a week long activity from the activity department. Activity Director (AD) W was interviewed during the observation in which AD W stated, the residents all had to eat lunch in their rooms because the dining room was being used for a spirit week activity. On 05/13/2026 at 8:41 AM, 100 hall residents were observed being served their breakfast in their rooms. At the time of the observation Certified Nurse Aid (CNA) V was interviewed and stated that the residents eat breakfast and supper meals in their rooms but eat lunch in the dining room. [...]
  2. F
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    F727 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 24, 2026
    Inspectors wroteBased on interview and record review, the facility failed to ensure a Registered Nurse (RN) was on duty for eight consecutive hours a day, seven days a week; resulting in the potential for inadequate coordination of emergency or routine care and unmet care needs, affecting all 115 residents who resided in the facility.
  3. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 24, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to date food from the pantry and walk in cooler, store perishable items properly, ensure kitchen staff wore beard guards and maintain a clean ice machine. This deficient practice had the potential to affect all the residents who consumed food from the kitchen, resulting in the increased potential for food borne illness in a current facility census of 115 residents.
  4. F
    Have a plan that describes the process for conducting QAPI and QAA activities.
    F865 · Administration · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 24, 2026
    Inspectors wroteBased on interview and record review the facility failed through its quality assurance and performance improvement program (QAPI) to identify and put systems in place to correct deficiencies at F584, F730, F881 and F947 in a current facility census of 115 residents. On 5/15/2026 at 3:11 PM, Nursing Home Administrator (NHA) A was asked why the dining room was closed off to residents for breakfast and dinner. NHA A said only a handful of residents would go to the dining room to eat so the dining room was closed down, and that is how it has been for at least the last 1.5 years. NHA A said there was an attempt to reopen the dining room, but no residents went to the dining room to eat. NHA A had no answer for the lunch and dinner meals, and therefore the dining room continued to remain closed. [...]
  5. E
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    F947 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 24, 2026
    Inspectors wroteBased on interview and record review, the facility failed to ensure that four of five Certified Nurse Aides (CNA) E, F, G, and I completed the required 12 hours of annual training to ensure adequate resident care.
  6. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 24, 2026
    Inspectors wroteBased on observation, interview and record review the facility failed to promote an environment that ensures dignity in 1 of 2 sampled residents (#117) reviewed for dignity, resulting in the potential for Resident #117 to feel embarrassment and worthless when facility staff fail to assist with toileting timely.
  7. D
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    F561 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 24, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to honor a resident's right to determine own schedule for showering for one resident (R18) of one reviewed for self-determination.
  8. D
    Keep residents' personal and medical records private and confidential.
    F583 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 24, 2026
    Inspectors wroteBased on observation and interview the facility failed to protect resident's personal private information and confidentiality of records for two residents' (R92 and R97) of two residents reviewed for privacy of information. Findings Include;Resident #92 (R92)During an observation and interview on 05/14/2026 at 2:11 PM, the computer sitting on the medication cart was open with R92's personal private information and confidentiality of records visible to anyone walking by. There was not a nurse within sight of the medication cart. Writer stood by the medication cart and waited for the nurse to return to her cart. LPN P came out of the room stating she had spilt water and was trying to clean it up. LPN P looked up to notice she had left the computer open and she at that time closed it. [...]
  9. D
    Observe each nurse aide's job performance and give regular training.
    F730 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 24, 2026
    Inspectors wroteBased on interview and record review, the facility failed to ensure that two of five Certified Nurse Aides (CNA) H, and I had annual competencies completed to ensure adequate resident care.
  10. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 24, 2026
    Inspectors wroteBased on observation and interviews the facility failed to ensure 4 outdated medications and supplies were removed from the central supply room with the potential to be used on residents. Findings Include:During an observation and interview on 05/14/2026 at 4:35 PM, Central Supply staff U stated she stocked the shelves with all the over-the-counter medication, wound care dressing supplies, supplemental feeding supplements, and basic items for personal care. Central Supply staff U stated she monitors the shelves for expiration dates and it there is a medication or supply that is in the month that it will expire, she will see if the nurses use this item frequently and if so, to use it before it expires. If this isn't something they use often, they will throw it away. [...]
  11. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 24, 2026
    Inspectors wroteBased on observation and interview the facility failed to follow infection control measures during medication administration for three residents (R97, R66, R65) resulting in potential of spreading germs to other residents. Resident 97, Resident 66, Resident 65 (R97, R66, R65) During an interview and observation on 05/15/2026 at 7:00 AM, Licensed Practical Nurse (LPN) O stated he had already given some patients their medication but had not signed them out. LPN O stated he works nights and was still trying to catch up on his medication administration. LPN O prepared medications to administer to R97, no hand hygiene was performed prior to setting up the medications, or after medications were prepared. LPN O picked up his medication cup from the medication cart and walked into R97's room. LPN O donned gloves and checked R97's blood sugar on left hand 1st finger wearing gloves, read 119. [...]
  12. D
    Implement a program that monitors antibiotic use.
    F881 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 24, 2026
    Inspectors wroteBased on interview and record reviewed the facility failed to follow an antibiotic stewardship program that included antibiotic use protocols and a system to monitor antibiotic use for two Residents (#30, #39) out of four residents reviewed. Findings Included: Resident #30 (R30)Review of the medical record revealed R30 was admitted to the facility 06/07/2024 with diagnoses that included peripheral vascular disease (PVD), dementia with severe mood disturbance, abnormal posture, contracture of left hand, dysphagia (difficulty swallowing), malnutrition, traumatic brain injury, constipation, depression, anxiety, benign prostatic hyperplasia (enlarged prostate), and cognitive communication deficit. [...]
December 23, 2025Complaint inspection · 1 citation
  1. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 1, 2026
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure one out of three residents (Resident #12) received activities of daily living (ADL) care per the plan of care. Findings Included: Review of a Minimum Data Set (MDS) dated [DATE] on page #21 under section GG revealed, R12 was dependent on staff for Roll left and right: The ability to roll from lying on back to left and right side and return to lying on back on the bed. The MDS defined dependent as, Helper does all of the effort. Resident does none of the effort to complete the activity. Or, the assistance of 2 or more helpers is required for the resident to complete the activity. On 12/23/2025 at 10:16 AM, Certified Nurse Aid (CNA) J was observed to perform catheter care for Resident #12 (R12) while R12 was in bed. [...]
August 28, 2025Complaint inspection · 2 citations
  1. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 24, 2025
    Inspectors wroteBased on Observation, interview and record review, the facility failed to thoroughly investigate for two out of two residents (Resident #1, and Resident #3) allegations of abuse. Review of a facility reported incident (FRI) dated 07/07/25 at 5:45pm and reported to the state on 07/07/25 at 6:31 PM. 5 day follow up dated 07/10/25. R2 and CNA L were walking on hall 200 when R2 told R1 oh you look like you need a kiss, bent down and kissed R1 on the lips. R1 responded to R2 by telling R2 he was going to tell on her and called her a bitch. CNA L separated them and took R2 to another area. Social workers met with both residents. R2 did not recall the incident and remained ambulatory throughout the facility. R1 did recall the incident and was educated about the use of profanity and the need to call for staff for assistance. R1 was witnessed by LPN M yelling at R2, Get the fuck away from me. [...]
  2. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 24, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to update and revise resident care plan's, in three of three residents reviewed for care plans (Resident #2, Resident #1 and Resident #3), resulting in potential for not maintaining or obtaining their highest practicable physical and emotional wellbeing.
July 17, 2025Complaint inspection · 3 citations
  1. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) August 26, 2025
    Inspectors wroteThis citation pertains to Intake(s) 1216042, 1216038, 1216041Based on observations, interviews, record reviews, and 1 (200) of 4 sampled residents, the facility failed to maintain ambient room temperatures within the acceptable regulatory parameters (71-81 degrees Fahrenheit) affecting 116 residents, resulting in the increased likelihood for resident dehydration and physical/emotional discomfort.
  2. E
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) August 26, 2025
    Inspectors wroteThis citation pertains to Intake 1216041Based on observations, interviews, record reviews, reviewed for food product palatability, the facility failed to provide palatable food products affecting 116 residents who consume food, resulting in the increased likelihood for decreased resident food acceptance and nutritional decline.
  3. D
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    F809 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 26, 2025
    Inspectors wroteThis citation pertains to Intake 1216041Based on observations, interviews, record reviews, and 1 (200) of 4 sampled residents, the facility failed to provide timely meal service affecting up to 116 residents who consume food, resulting in the increased likelihood for delayed meal service, increased emotional/psychosocial distress, and decreased food acceptance/nutritional decline.
April 29, 2025Complaint inspection · 2 citations
  1. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 8, 2025
    Inspectors wroteThis citation includes intake MI000152150. Based on interview and record review the facility failed to revise a comprehensive care plan for one out of three residents (Resident #1). Findings Included: Per the facility face sheet Resident #1 (R1) was admitted to the facility on [DATE]. Diagnosis included Alzheimer's disease. Review of R1's Brief Interview for Mental Status (BIMS) score revealed that on 12/7/2026 R1 scored a six, and on 2/7/2025, R1 scored a three, both score were indicative of a severe mental impairment. Review of a Physician's Statement of Competency dated 12/27/2024, revealed R1 was deemed to be incompetent and not able to make his own medical decisions. Review of R1's progress notes revealed that on 3/30/2025, R1 was found to be lying in a bed with another female resident. [...]
  2. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 8, 2025
    Inspectors wroteThis citation includes intake MI000152150. Based on observation, interview, and record review the facility failed the provide one on one supervision for one out of two residents (Resident #1). Findings Included: Per the facility face sheet Resident #1 (R1) was admitted to the facility on [DATE]. Diagnosis included Alzheimer's disease. Review of R1's Brief Interview for Mental Status (BIMS) score revealed that on 12/7/2026 R1 scored a six, and on 2/7/2025, R1 scored a three, both score were indicative of a severe mental impairment. Review of a Physician's Statement of Competency dated 12/27/2024, revealed R1 was deemed to be incompetent and not able to make his own medical decisions. Review of R1's progress notes revealed that on 3/30/2025, R1 was found to be lying in a bed with another female resident. [...]
March 31, 2025Standard inspection · 13 citations
  1. G
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) April 25, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to prevent and correctly identify pressure ulcers for two out of seven residents (Residents 101, and 108) resulting in misidentifying of pressure ulcers, and worsening of pressure ulcers. Findings Included: Resident #101 (R101): Per the facility face sheet R101 had resided at the facility since 4/4/2023. Diagnoses included spinal cord injury, contractures of both hands and fingers, and muscle contractures. Review of a photo dated 12/17/24, of R101's buttocks area reveal moisture associated skin damage (MASD-damage of the skin caused by being constantly moist from things such as urine), and a stage III pressure ulcer (PU) (full thickness tissue loss, fat may be visible). The photo also had an assessment documented which revealed the PU was a stage III (3) in-house acquired PU. [...]
  2. F
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) April 25, 2025
    Inspectors wroteBased on observations, interviews, record reviews, and 8 (R18, R27, R28, R30, R50, R75, R97, R117) of 30 sampled residents who consume food, the facility failed to provide palatable food products effecting 119 residents, resulting in the increased likelihood for resident decreased food acceptance and nutritional decline.
  3. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) April 25, 2025
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to effectively clean and maintain food service equipment effecting 119 residents, resulting in the increased likelihood for cross-contamination and bacterial harborage.
  4. F
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    F838 · Administration · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) April 25, 2025
    Inspectors wroteBased on interview and record review the facility failed to ensure a representative from the Governing Body had contributed to the facility assessment, and failed to ensure the facility assessment was re-assessed based on a change in resident acuity status potentially affecting all 119 residents who resided at the facility. Findings Included: Review of the facility assessment revealed that the last assessment was conducted on 7/16/2023, and was good through 7/15/2024, however the facility within the last 30 days had seven pressure ulcers with treatments, 42 residents who had falls; with two of the residents having a major injury from a fall, and 13 residents with catheters who required catheter care. The facility assessment was not re-assessed in order to determine if the facility was able to meet the care needs of the residents on a daily basis. [...]
  5. F
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) April 25, 2025
    Inspectors wroteBased on observations, interviews, record reviews, and 1 (R50) of 30 sampled residents, the facility failed to effectively clean and maintain the physical plant effecting 119 residents, resulting in the increased likelihood for cross-contamination, bacterial harborage, and decreased air quality.
  6. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 25, 2025
    Inspectors wroteBased on interview and record review the facility failed to report an allegation of staff to resident abuse to the State Agency for one (Resident #107) of two reviewed.
  7. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 25, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure comprehensive care plans were developed and implemented to meet the needs for two (Residents 101, and 108) out of 30 residents.
  8. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 25, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure one out of 30 residents care plan interventions were appropriately revised. Findings Included: Per the facility face sheet Resident 101 (R101) had resided at the facility since 4/4/2023. Diagnoses included contractures of right, left hand, and muscles. Review of a care plan dated 1/20/2025, revealed, I (R101) have contractures to: Bilateral ankles Bilateral wrists/hands, Bilateral elbows. The interventions were, Provide the following assistive devices as tolerated, .Right and Left hand splints, Right and left elbow splints., dated 01/20/2025. [...]
  9. D
    Provide appropriate foot care.
    F687 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 25, 2025
    Inspectors wroteBased on observation, interview and record review the facility failed to ensure podiatry care was provided for one (Resident #107) of one reviewed for foot care.
  10. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 25, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure for one out of two residents (Resident 101) hands splints were placed on, and a positioning wedge was put into place. Findings Included: Per the facility face sheet Resident 101 (R101) had resided at the facility since 4/4/2023. Diagnoses included contractures of right, left hand, and muscles. On 3/25/2025 at 9:42 AM, R101 was visited but was asleep, however it was observed R101 had severe hand and finger contractions with the right fingers contracted into a z shape, and the left hand was observed to have all fingers contracted into the palm with the wrist severely bent backwards. A wash clothe was observed to be inside of R101's left hand. R101 was observed to be on his back. Review of a care plan dated 1/20/2025, revealed, I (R101) have contractures to: [...]
  11. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 25, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure the attending physician documented in the medical record that identified medication irregularities were reviewed, the action taken, and/or the rationale for no changes to the medications for one (Resident #72) of five reviewed.
  12. D
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    F803 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 25, 2025
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide for resident's food choices for 2 residents (R117 and R 28) of 14 reviewed. Resident 28 (R28) On 03/24/25 at 4:30 PM R 28 was upright in bed and able to participate in an interview. R28 pointed out that chef salad is on the meal ticket to be served every day and yet I only get it about once a week. Sometimes it's a nice salad and other times it is just plain lettuce. R 28 said the chef salad is enjoyed when served with toppings. R 28 considers it healthy and said the doctor has encouraged R28 to eat healthy. On 03/26/25 at 9:05 AM during observation and interview R 28 said yesterday at lunch they sent barbecue chicken, and it states on my ticket I can't eat Barbecue sauce. It was covered in sauce. When asked about a salad R 28 said I did not get a salad. [...]
  13. D
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    F867 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 25, 2025
    Inspectors wroteBased on interview and record review the facility failed to identify via the Quality Assurance Performance Improvement committee (QAPI) the need for an action plan for pressure ulcers. Findings Included: Per the facility policy and procedure titled Quality Assurance Performance Improvement Committee dated 7/1/2010 and last revised on 4/5/2024 revealed, The QAPI Committee meets quarterly or, more often as necessary to: .develop and implement a QAPI plan .,Develop and implement appropriate plans of action to correct quality deficiencies; and .determines what performance data will be monitored and the scheduled frequency for monitoring the data. [...]
February 11, 2025Complaint inspection · 1 citation
  1. D
    Protect each resident from the wrongful use of the resident's belongings or money.
    F602 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 17, 2025
    Inspectors wroteThis citation pertains to MI00149592 Based on observation, interview and record review, the facility failed to prevent misappropriation for one (Resident #202) of three reviewed for misappropriation, resulting in feelings of loss of independence and potential mistrust.
October 9, 2024Complaint inspection · 3 citations
  1. D
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    F604 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 13, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a resident was free from physical restraints imposed for the purpose of convenience in 1 of 1 resident (Resident #1) reviewed for restraints, resulting in the restriction of mobility and a potential for decline in physical functioning and psychosocial wellbeing. Findings Include: Review of the medical record revealed Resident #1 (R1) was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included muscle weakness, dementia, and left femur fracture. The Minimum Data Set (MDS) dated [DATE] revealed R1 scored 1 out of 15 (severe cognitive impairment) on the Brief Interview for Mental Status (BIMS) and required partial to moderate assist for rolling left to right in bed and substantial to moderate assist for transfers. On 10/9/24 at 9:35 AM, R1's door was shut. [...]
  2. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 13, 2024
    Inspectors wroteBased on observation, interview, and record review the facility failed to obtain an x-ray in a timely manner for 1 (Resident #1) of 3 reviewed for delay of care, resulting in a resident not receiving timely treatment for a hip and femur fracture.
  3. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 13, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to develop and implement interventions to prevent falls for one (Resident #1) of three reviewed for falls, resulting in a fall with major injury.
August 1, 2024Complaint inspection · 1 citation
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 26, 2024
    Inspectors wroteThis citation pertains to intake: MI00145821 Based on observation, interview and record review the facility failed to: 1.) ensure the safety, 2.) implement care-planned interventions, 3.) ensure that those interventions were functional and in place; and 4.) provide timely assessment and treatment for 1 of 3 sampled residents (R104) reviewed for supervision from a total sample of 4 residents, resulting in actual harm for R104's fall with left femur fracture on 6/7/24, delay in assessment, pain and transfer to the hospital.
June 5, 2024Complaint inspection · 3 citations
  1. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) July 10, 2024
    Inspectors wroteThis citation pertains to Intake Number(s): MI00144739. Based on observation, interview, and record review, the facility failed to implement effective interventions to prevent repeated falls for one (R802) of three residents reviewed for accidents and supervision.
  2. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 10, 2024
    Inspectors wroteThis citation pertains to Intake Number(s): MI00144739 Based on observation, interview, and record review, the facility failed to ensure care and supervision was provided based on professional standards of practice for one (R802) of eight residents reviewed . This had the potential to affect all 21 residents who resided on Unit 3 on 5/26/24.
  3. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 10, 2024
    Inspectors wroteThis citation pertains to Intake Number(s): MI00144739 and MI00133567. Based on interview and record review the facility failed to monitor blood pressures to ensure medications were administered according to physician ordered parameters for one (R802) of two residents reviewed for medications.
March 5, 2024Standard inspection, Complaint inspection · 21 citations
  1. G
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observation, interview and record review facility failed to: 1) accurately assess, monitor, treat and prevent the development of pressure ulcers consistent with professional standards of practice to prevent avoidable pressure ulcers; and 2) implement care-planned and non-care-planned interventions for one Resident (R38) of three reviewed for pressure ulcers, resulting in facility acquired stage 4(full thickness skin and tissue loss), and the increased likelihood for delayed wound healing and/or worsening of wounds and overall deterioration in health status.
  2. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteThis citation pertains to intake MI00142988. Based on interview and record review, the facility failed to thoroughly supervise, assess and investigate incident and accidents in three of five residents reviewed for accidents (Resident #77, #79 & #89), resulting in a change of condition, transfer to the hospital followed by death (R77), and avoidable accident (Resident #79) and safety risks with elopement (Resident #89).
  3. G
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide pain management service of Botox injections in one of three residents (Resident #317) reviewed for pain, resulting in unrelieved pain.
  4. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to: (1) clean and maintain food service equipment, and (2) date and label all food products effecting 112 residents, resulting in the increased likelihood for cross-contamination, bacterial harborage, and decreased air quality.
  5. E
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure sufficient levels of nursing staff to meet resident needs for three residents (Resident #79, #81, and #317) and in five of five residents reported in confidential resident council meeting, resulting in extended call light response times, cold food, delayed assistance with meal consumption, the potential for unmet care needs and all 112 facility residents to not attain or maintain the highest practicable physical, mental, and psychosocial well-being.
  6. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteThis citation pertains to intake MI00142988. Based on interview and record review, the facility failed to notify the responsible party following an incident in two of three residents reviewed for notification of change (Resident #77 & #20) resulting in a delay in care decisions.
  7. D
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    F585 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure that grievances were promptly documented, investigated, tracked and resolved for two residents of two residents reviewed for grievances (Resident #42 and #105), resulting in anger, frustration and unresolved grievances.
  8. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to report allegations of abuse that involved two residents (Resident # 20 and 105) of 3 reviewed, resulting in allegations of abuse that were not reported and the potential for further allegations of abuse to go unreported.
  9. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure the protection of residents and thoroughly investigate allegations of abuse that involved 3 residents (Resident #20, #77 and #105) of 3 reviewed for abuse, resulting in the potential for further abuse to occur and allegations of abuse not being thoroughly investigated. Resident #20 (R20) Review of the clinical record including the Minimum Data Set (MDS) dated [DATE] reflected Resident #20 (R20) was an [AGE] year old female with diagnoses of Alzheimer's disease, adjustment disorder and anxiety. R20 scored 00 (severe cognitive impairment) on the Brief Interview for Mental Status (BIMS) MDS section E0200 question B Verbal behavioral symptoms directed towards others (e.g., threatening others, screaming at others, cursing at others) coded as1. occurred 1-3 days. C. [...]
  10. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to accurately complete a Minimum Data Set (MDS) assessment for one resident (#45) of 23 residents reviewed for accurate MDS assessments. Findings Included: Resident #45 (R45) Review of the medical record revealed R45 was admitted to the facility on [DATE] with diagnoses that included malignant neoplasm (cancer) of the colon, depression, dementia, insomnia, gastro-esophageal reflux, chronic obstructive pulmonary disease (COPD), cerebral infarction (stroke), atrial fibrillation, hypertension, and anemia. The most recent Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 01/29/2024 demonstrated a Brief Interview for Mental Status (BIMS) of 13 (intact cognition) out of 15. [...]
  11. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to implement the resident care plan in one of 23 residents reviewed for care plans (Resident #75), resulting in unmet needs.
  12. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteDuring observation, interview, and record review, the facility failed to ensure residents receive showers according to their personal preferences for one residents (#42) of four residents reviewed for hygiene and grooming, resulting in missed showers and the potential for inadequate hygiene and feelings of embarrassment. Resident #42 (R42) Review of the medical record revealed R42 was admitted to the facility 02/05/2021 with diagnoses that included chronic obstructive pulmonary disease (COPD), depression, anxiety, difficulty walking, chronic kidney disease, history of falling, type 2 diabetes, hypertension, anemia, lymphedema (blockage of lymph nodes causes swelling), asthma, dermatitis (skin condition causing swelling or irritation of the skin), hyperlipidemia (high fat content in blood), bilateral osteoarthritis of knee, and muscle weakness. [...]
  13. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain placement of a wound vacuum, per physician order, for one resident (Resident #75) and failed to complete a physician ordered suprapubic catheter change for one resident (Resident #81) of 23 residents reviewed for quality of care, resulting in residents not receiving care and treatment in accordance with professional practice.
  14. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observation, interview and record review the facility to provide services to prevent further decrease in range of motion for one (Resident #317) of one reviewed for range of motion, resulting in a decrease in range of motion, contractures, and pain.
  15. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observation, interview and record review the facility failed to prevent weight loss in 1 of 4 sampled residents (#79) reviewed for weight loss, resulting in Resident #79's significant weight loss of 16 pounds in 52 days. Review of an admission Record revealed Resident #79 (R79) admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included pneumonitis due to inhalation of food and vomit, major depressive disorder, nausea, syncope and collapse, and difficulty in walking. The admission Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 2/5/24, reflected R79 scored 15 out of 15 (cognitively intact) on the Brief Interview for Mental Status (BIMS-a cognitive screening tool). The Care Plan reflected R79 did not ambulate and required supervision/touching assistance of one person to eat. [...]
  16. D
    Observe each nurse aide's job performance and give regular training.
    F730 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on interview and record review the facility failed to ensure that two Certified Nursing Aides (Q, BB) of three Certified Nursing Aides received annual performance evaluations to adequately meet the needs of the 112 Residents that currently reside at the facility. Findings Included: Record review of facility staff personnel records demonstrated Certified Nursing Aide (CNA) Q had a hire date of 02/11/2021 and did not have an annual performance evaluation completed in 2024. Personnel records demonstrated that CNA BB had a hire date of 12/08/2010 and did not have an annual performance evaluation completed in 2023. In an interview on 03/05/2024 at 12:55 p.m. Human Resource Director DD explained that it is the facility policy and practice that all staff have an annual performance evaluation completed. [...]
  17. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure psychotropic medications were administered for the treatment of a specific condition and monitored for side-effects in one of six reviewed for medications (Resident #77), resulting in a decline in mental and physical condition.
  18. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure proper storage of medications for two resident (R50 and R265), and 2 of 3 medication carts and 1 of 3 medication rooms reviewed, resulting in the increased likelihood for decreased medication efficacy and adverse side effects in a current facility census of 112 residents
  19. D
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    F919 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observation and interview, the facility failed to ensure the resident call system was functioning for one (R38) of 23 sampled residents, resulting in decreased emergent response time and potential resident adverse clinical outcomes. Findings Include: Resident #38(R38) Review of the Face Sheet and Minimum Data Set (MDS) with ARD date 12/25/23, reflected R38 was a [AGE] year old female admitted to the facility on [DATE] related to chronic obstructive pulmonary disease, stage 4 facility acquired pressure ulcer with chronic osteomyelitis, hypertension (high blood pressure), diabetes mellitus, cerebral vascular infarction with left non-dominant hemiparesis, anxiety, and depression. The MDS reflected R38 had a BIM (assessment tool) which reflected moderately impaired. The MDS assessment reflected R38 had no behaviors related to rejection of care. [...]
  20. D
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to effectively clean and maintain the physical plant effecting 112 residents, resulting in the increased likelihood for cross-contamination and bacterial harborage.
  21. C
    Post nurse staffing information every day.
    F732 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) April 14, 2024
    Inspectors wroteBased on observation, interview, and record review the facility failed to post the actual daily Nursing Staffing Data resulting in the potential for all 112 Residents and/or family and/or visitors to be well informed of the facility's staffing information. Findings Included: During observation on 03/05/2024 at 01:12 p.m. the facility document entitled Report of Nursing Staff Directly Responsible for Patient Care was observed to be posted outside of the therapy gym, after entering the facility double doors to the units. That document demonstrated a date of 03/05/24 and demonstrated Total Certified Nursing Aide (CNA) Worked for day shift as 99.2 hours, afternoon shift as 84 hours, midnight shift as 72 hours. The same document demonstrated Total Licensed Practical Nurse (LPN) hours worked for 7a.m.7p.m as 48 hours and Total Registered Nurse (RN) hours worked 7am/7pm as 12 hours. [...]
September 13, 2023Complaint inspection · 2 citations
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 11, 2023
    Inspectors wroteThis citation pertains in intake #MI00139231 Based on observation, interview, and record review, the facility failed to ensure a resident (R#2) was free from abuse by not implementing a care plan intervention for Resident (R#1) of two residents reviewed for abuse, from a total sample of 11 residents. This deficient practice resulted in an avoidable resident to resident altercation between Resident #1 and Resident #2. Findings Include: Resident #1 (R1) Review of the medical record reflected R1 was an initial admission to the facility on [DATE]. Diagnosis includes nontraumatic intracerebral hemorrhage, mood disorder and Dementia classified elsewhere, unspecific severity without behavioral disturbance, psychotic disturbance, mood disturbance and anxiety. [...]
  2. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 11, 2023
    Inspectors wroteThis citation pertains to intake #MI00138784 Based on observation, interview, and record review, the facility failed to prevent, accurately assess pressure ulcers and promote healing in one of one resident reviewed for pressure ulcers (Resident #11), in a total sample of 11 total residents, resulting in delayed wound healing and development of a facility acquired pressure ulcer.

Fire safety inspections

25 fire safety citations on file: 1 on May 15, 2026, 14 on March 31, 2025, 10 on March 5, 2024.

Every fire safety citation25 citations
  1. E
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · May 15, 2026 · Corrected (the home has a date of correction)
  2. F
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · March 31, 2025 · Waiver
  3. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · March 31, 2025 · Corrected (the home has a date of correction)
  4. F
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · March 31, 2025 · Corrected (the home has a date of correction)
  5. F
    Have simulated fire drills held at unexpected times.
    K 712 · March 31, 2025 · Corrected (the home has a date of correction)
  6. F
    Have power receptacles that are properly grounded.
    K 912 · March 31, 2025 · Corrected (the home has a date of correction)
  7. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · March 31, 2025 · Corrected (the home has a date of correction)
  8. E
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · March 31, 2025 · Waiver
  9. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · March 31, 2025 · Corrected (the home has a date of correction)
  10. E
    Provide properly protected cooking facilities.
    K 324 · March 31, 2025 · Corrected (the home has a date of correction)
  11. E
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · March 31, 2025 · Corrected (the home has a date of correction)
  12. E
    Install corridor and hallway doors that block smoke.
    K 363 · March 31, 2025 · Waiver
  13. E
    Have properly installed electrical wiring and gas equipment.
    K 511 · March 31, 2025 · Corrected (the home has a date of correction)
  14. E
    Have restrictions on the use of portable space heaters.
    K 781 · March 31, 2025 · Corrected (the home has a date of correction)
  15. E
    Ensure proper usage of power strips and extension cords.
    K 920 · March 31, 2025 · Corrected (the home has a date of correction)
  16. F
    Meet other general requirements.
    K 100 · March 5, 2024 · Corrected (the home has a date of correction)
  17. F
    Install a fire alarm system that can be heard throughout the facility.
    K 341 · March 5, 2024 · Corrected (the home has a date of correction)
  18. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · March 5, 2024 · Corrected (the home has a date of correction)
  19. F
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · March 5, 2024 · Corrected (the home has a date of correction)
  20. F
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · March 5, 2024 · Corrected (the home has a date of correction)
  21. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · March 5, 2024 · Corrected (the home has a date of correction)
  22. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · March 5, 2024 · Corrected (the home has a date of correction)
  23. E
    Provide properly protected cooking facilities.
    K 324 · March 5, 2024 · Waiver
  24. E
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · March 5, 2024 · Corrected (the home has a date of correction)
  25. E
    Have properly installed electrical wiring and gas equipment.
    K 511 · March 5, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
March 31, 2025Fine $141,075
March 31, 2025Payment Denial 12 days from April 26, 2025
August 1, 2024Fine $26,813
February 28, 2024Fine $68,107
February 28, 2024Payment Denial 14 days from April 3, 2024

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMichiganUnited States
All nursing staff (RN, LPN and aides)3.583.993.86
Registered nurses0.620.780.69
All nursing staff on weekends3.133.503.42
Nurse aides2.19
Licensed practical nurses0.78
Nursing staff turnover (share who left in a year)42.7%44.1%45.8%
Registered nurse turnover33.3%39.2%42.9%
Administrators who left0

CMS expects 3.40 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.76 on weekdays and 3.13 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.64 in April to June 2025 to 3.58 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.580.623.763.13 1.3%0 of 90118
Oct to Dec 20253.480.493.653.07 2.0%0 of 92116
Jul to Sep 20253.540.393.723.08 1.5%1 of 92117
Apr to Jun 20253.640.403.813.21 0.1%0 of 91114
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Michigan, Jan to Mar 20263.950.704.143.453.3%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Michigan

JobMedianMiddle halfEmployed
Michigan, all employers
CNAs (nursing assistants)$19.03$18.35 to $21.5943,290
LPNs and LVNs$31.47$29.83 to $35.5210,880
Registered nurses$45.34$39.46 to $49.74104,950
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMichiganUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
12.010.813.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.60.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.61.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.63.03.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.41.11.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
11.312.014.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
7.65.14.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
17.214.815.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
16.524.023.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
13.211.712.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.61.81.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.81.61.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Regency at Whitmore Lake's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (56.2% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

56.2% this home

No different from the national rate

US median of homes 51.5% · Michigan: 89 better, 22 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 30 eligible stays.

Potentially preventable readmissions

10.1% this home

No different from the national rate

US median of homes 10.7% · Michigan: 0 better, 9 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 57 eligible stays.

Infections that led to a hospital stay

7.1% this home

No different from the national rate

US median of homes 7.1% · Michigan: 1 better, 1 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 27 eligible stays.

Self-care and mobility at discharge

61.3% this home

Median of homes: Michigan57.6% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 31 residents counted.

Falls with major injury

0.0% this home

Median of homes: Michigan0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 44 residents counted.

New or worsened pressure ulcers

3.8% this home

Median of homes: Michigan1.3% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 44 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Michigan99.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 7 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: INTERNATIONAL HEALTH CARE PROPERTIES. CMS links this home to Ciena Healthcare/Laurel Health Care, a group of 81 nursing homes averaging 2.8 stars overall.

NameRoleTypeShareSince
Qazi, MohammadCorporate officerIndividual03/12/1993
Ciena Healthcare Management IncOperational/managerial controlOrganization05/01/1999
Aljajawi, VairaOperational/managerial controlIndividual09/11/2023
Angel, MelodyOperational/managerial controlIndividual03/01/2021
Khan, AnisOperational/managerial controlIndividual05/01/1999
Qazi, MohammadOperational/managerial controlIndividual05/01/1999
Qazi, MohammadLimited partnership interestIndividual05/01/1999
Qazi, MohammadIndividual is an owner, partner or trustee of any ADP of the SNFIndividual08/25/2025
Ciena Healthcare Management IncAdp of the SNFOrganization06/20/2025
Mohammad a Qazi Living Trust Dated 09/26/97Adp of the SNFOrganization05/01/1999
Northfield Senior Leasing, LLCAdp of the SNFOrganization05/01/1999
Aljajawi, VairaAdp of the SNFIndividual09/11/2023
Angel, MelodyAdp of the SNFIndividual03/01/2021
Deutsch, NealAdp of the SNFIndividual08/01/2009
Gardina, AnnaAdp of the SNFIndividual08/01/2009
Khan, AnisAdp of the SNFIndividual05/01/1999
Qazi, MohammadAdp of the SNFIndividual05/01/1999

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 18 problems in this area, most recently on December 23, 2025: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 7 problems in this area, most recently on May 15, 2026: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 7 problems in this area, most recently on May 15, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  4. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 7 problems in this area, most recently on August 28, 2025: "Respond appropriately to all alleged violations."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.13 hours per resident per day, below the Michigan average of 3.50.

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Common questions

What is Regency at Whitmore Lake's Medicare star rating?
CMS rates Regency at Whitmore Lake 1 out of 5 stars overall, with 1 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Regency at Whitmore Lake get at its last inspection?
12 health deficiencies at the standard inspection on May 15, 2026. The Michigan average is 9.9.
Has Regency at Whitmore Lake been fined?
Yes. CMS lists 3 fines totaling $235,995 in the last three years.
Does Regency at Whitmore Lake accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Regency at Whitmore Lake?
CMS lists 17 owners and managers, and links the home to Ciena Healthcare/Laurel Health Care. Legal business name: INTERNATIONAL HEALTH CARE PROPERTIES.

Sources

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