Woodstock Valley Health and Rehabilitation
803 South Main St., Woodstock, VA 22664 · Shenandoah County · (540) 459-5676
88 certified beds, about 70 residents a day · For profit - Corporation · Medicare and Medicaid since 1997
CMS Care Compare ratings, data as of September 1, 2026 · CCN 495315 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 23, 2024, inspectors cited 39 health deficiencies (the Virginia average is 14.3, the national average 9.2).
Of 115 health citations since October 2021, 5 were rated as actual harm or immediate jeopardy to residents (3 immediate jeopardy).
CMS lists 2 fines totaling $147,511 in the last three years; the largest was $97,714, and the latest is dated September 26, 2025.
Nurses and nurse aides worked 2.98 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 0.34 of those hours.
43.6% of nursing staff left within the year CMS measured (Virginia average 48.1%).
CMS links it to Avardis Health, an affiliated group of 38 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 115 health citations on file.
September 26, 2025Complaint inspection · 31 citations
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, resident interview, staff interview, facility document review, and clinical record review, the facility staff failed to provide adequate supervision, monitoring, use of safety devices, and fully implement their smoking policy to ensure safety for two of 16 current residents, resident #10 (R10) and R11. This resulted in a determination of Immediate Jeopardy (IJ). After Immediate Jeopardy was removed, the scope and severity were lowered to a level 2, isolated. Also, the facility staff failed to provide interventions for adequate supervision for one of 16 residents in the survey sample, Resident #7.
- G Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on resident interview, staff interview, facility document review and clinical record review, the facility staff failed to ensure one of 16 residents in the survey sample, Resident #2, was free from mental abuse resulting in psychosocial harm on 3/29/25.
- F Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
Inspectors wroteBased on staff interview, and facility document review, the facility staff failed to provide evidence of an updated hospital transfer agreement for one of one agreement reviewed, potentially affecting all residents, a census of 86.
- F Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Inspectors wroteBased on staff interview, and facility document review, the facility staff failed to ensure the required QAPI (Quality Assurance and Performance Improvement) committee members attended for three of three quarterly meeting reviews, (October 2024 through December 2024, January 2025 through March 2025, and April 2025 through June 2025).
- E Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on clinical record review, staff interview, and facility document review, it was determined that the facility staff failed to notify the emergency contact of changes in condition and the physician of medications not administered for two of 16 residents in the survey sample, Residents #3 and #4.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, the facility staff failed to maintain a clean, comfortable, and homelike environment for one of 16 residents in the survey sample, Resident #7, three of three reusable bed pads observed in the laundry room, and in six of 27 resident rooms observed.
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observations, staff interview, clinical record review and facility document review, facility staff failed implement the comprehensive care plan for six of 16 current residents in the survey sample, Residents #10 (R10), R11, #7, #2, #3 and #6.
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on resident interview, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to administer medications and treatment per the physician's orders for three of 16 residents in the survey sample, Residents #3, #2 and #7.
- E Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, it was determined that the facility staff failed to provide care and services to promote healing of a pressure injury for two of 16 residents in the survey sample, Residents #3 and #6.
- E Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteFor Resident #2 (R2), the facility staff failed to administer pain medications per the physician order to manage the resident's pain. On the most recent MDS (minimum data set) assessment, an annual assessment, with an ARD (assessment reference date) of 8/3/25, the resident scored a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired for making daily decisions. An interview was conducted with R2 on 9/23/25 at 10:00 a.m. R2 stated on 3/29/25, she was going into withdrawal symptoms related to not getting her pain patch (Fentanyl - an opioid used to treat severe pain) (1) as prescribed. She stated she was sick to her stomach, diarrhea and just didn't feel well. She stated her daughter had been in the facility on 3/28/25 and noticed that her pain patch was dated 3/17/25. [...]
- E Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on resident interview, staff interview and facility document review, the facility staff failed to maintain sufficient nursing staff to meet the resident's needs for two of two resident units, Dogwood and Rosewood units.
- E Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on staff interview, and facility document review, the facility staff failed to meet RN (registered nurse) requirements for 16 of 31 days reviewed.
- E Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on staff interview, and facility document review, the facility staff failed to complete an annual performance review for four of five CNA (certified nursing assistant) reviews.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on facility staff interview, clinical record review and facility document review, it was determined that the facility staff failed to ensure medications were available for administration for two of 16 residents in the survey sample, Residents #3 and #7.
- E Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observation, staff interview and facility document review, facility staff failed to provide residents with the correct amount of food according to the facility's menu in one of one facility kitchens.
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation and staff interview, it was determined that the facility staff failed to serve palatable food on one of two facility units, Rosewood Unit.
- E Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Inspectors wroteBased on resident interview, staff interview and facility document review, facility staff failed to provide HS (hours of sleep) snacks on two of two resident units, Dogwood and Rosewood units.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and staff interviews, the facility staff failed to serve food in a sanitary manner in one of one facility kitchens.
- E Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Inspectors wroteBased on staff interview, and facility document review, the facility staff failed to provide evidence of an updated contract with an outside provider for one of eight contracts reviewed, potentially affecting seven residents who received respiratory equipment services.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, staff interview and clinical record review, it was determined that facility staff failed to promote a resident's dignity for one of 16 current residents in the survey sample, Residents #8 (R8).
- D Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Inspectors wroteBased on resident interview, facility document review and clinical record review, the facility staff failed to maintain a resident's right to be treated with respect and dignity, including the right to retain their personal belongings for one of 16 residents in the survey sample, Resident #2.
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on staff interview, and facility document review, the facility staff failed to secure confidential resident clinical records for one of 16 residents in the survey sample, Resident #1.
- D Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Inspectors wroteBased on clinical record review, staff interview, and facility document review, it was determined that the facility staff failed to ensure discharge needs were met for one of 16 residents in the survey sample, Resident #4.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on clinical record review, staff interview and facility document review, it was determined that the facility staff failed to develop a baseline care plan for one of 16 residents in the survey sample, Resident #3.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to follow professional standards of practice for two of 16 residents in the survey sample, Residents #1, and #3.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, resident interview, staff interview, and clinical record review, the facility staff failed to provide respiratory care and services for one of 14 residents in the survey sample, Resident #110.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to ensure a resident was free from unnecessary medications for one of 16 residents in the survey sample, Resident #1.
- D Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Inspectors wroteBased on staff interview, and clinical record review, the facility staff failed to provide services in compliance with State code for one of 16 residents in the survey sample, Resident #1.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record review, staff interview and facility document review, it was determined that the facility staff failed to maintain a complete and accurate medical record for three of 16 residents in the survey sample, Residents #3, #2, and #1.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, the facility staff failed to implement infection control practices for one of 14 residents in the survey sample, Resident #104.
- C Post nurse staffing information every day.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to meet nurse staffing information requirements for 31 of 31 days reviewed.
May 23, 2024Standard inspection, Complaint inspection · 39 citations
- K Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, resident interview, staff interview, facility document review and clinical record review, the facility staff failed to provide care and services for resident safety for seven of 43 residents in the survey sample, Residents #38, #235, #58, #42, #61, #47, and #25. For Resident #38, the facility staff failed to assess the resident to safely leave the facility property independently. Resident #38 was observed on Main Street on the sidewalk, approximately 150 yards for the facility front door, on 5/20/24. For Resident #235, the facility staff failed to assess the resident the resident to safely leave the facility property independently. Resident #235 was observed getting on public transportation with a rollator walker on 5/20/24. For Resident #58, the facility staff failed to assess the resident to safely leave the facility property independently. [...]
- G Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to assess, monitor and/or implement treatment for pressure injuries for two of 43 residents in the survey sample, Residents #45 and #85. For Resident #45, the facility staff failed to implement treatment for a pressure injury (1) and the wound became larger in size, thus causing harm to the resident.
- E Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on family interview, staff interview, facility document review, and clinical record review, the facility staff failed to notify the physician and/or responsible party of a change in a resident's condition for five of 43 residents in the survey sample, Residents #64, #336, #13, #47, and #13.
- E Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wrote5. The facility staff failed to post notice of employee rights regarding abuse reporting in a conspicuous location in the facility for staff. On [DATE] at 9:25 a.m., an observation was made of the facility employee break room, no abuse reporting employee rights posting was observed. On [DATE] at 9:27 a.m., a request was made to OSM (other staff member) #11, the director of social services for the location of the posting, OSM #11 stated that she thought there was a poster in the employee break room and proceeded to check the bulletin boards located in the room. On [DATE] at 9:29 a.m., ASM (administrative staff member) #1, the administrator, stated that there was a posting hanging on the bulletin board in the employee break room at the facility. ASM #1 observed the bulletin boards in the break room and stated that it was not there and may have been taken down by mistake. [...]
- E Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to report allegations of abuse in a timely manner for five of 43 residents in the survey sample, Residents #17, #59, #64, #136, and #38.
- E Respond appropriately to all alleged violations.
Inspectors wroteBased on staff interview, facility documentation, clinical record review the facility staff failed to report allegations of abuse in a atimely manner for 5 of 43 residents in the survey sample (Residents #17, #59, #64, #136, and #38) 1. For Resident #17 (R17), the facility staff failed to report an allegation of misappropriation of R17's property in a timely manner. A review of a facility synopsis of events dated 5/13/24 revealed, in part: Incident Date 5/10/24 .Report Date 5/13/24 .CNA (certified nursing assistant) reported nurse saying she was giving medication to [Resident #17] without an order .Investigation on allegation began. Please see F605 and F607 for additional details regarding R17. 2. For Resident #59 (R59), the facility staff failed to report an allegation of abuse and misappropriation of property in a timely manner. On 5/22/24 at 10:32 a.m., ASM #5 was interviewed. [...]
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, resident interview, staff interview, facility document review, and clinical record review, it was determined the facility staff failed to develop and/or implement the comprehensive care plan for five of 43 residents in the survey sample, Residents #45, #13, #16, #47, and #25.
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, the facility staff failed to review and revise the comprehensive care plan for six of 43 residents in the survey sample, Residents #42, #61, #48, #58, #45, and #73.
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on staff interview, resident interview, and clinical record review, it was determined the facility staff failed to provide care and services to promote the highest level of well-being for four of 43 residents in the survey sample, Residents #45, #235, #13 and #336.
- E Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on staff interview and facility document review, it was determined that the facility staff failed to staff accordingly to ensure the director of nursing did not serve as a floor nurse for five of 30 days reviewed for nurse staffing.
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to administer medications at a error rate of less than 5%. There were eight errors out of 28 opportunities, with a medication error rate of 28.57%.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview, and facility document review it was determined facility staff failed to store, prepare, and serve food in a sanitary manner in one of one facility kitchens.
- E Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to maintain an effective training program for six of ten employee record reviews and failed to develop and implement a training program based on the facility assessment.
- E Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to provide required training on QAPI for five of seven employee records reviewed, CNA (certified nursing assistant) #8, CNA #5, RN (registered nurse) #2, OSM (other staff member) #6, a cook, and OSM # 22, a housekeeper.
- E Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on staff interview and employee record review it was determined that the facility staff failed to ensure that four of five CNA (certified nursing assistant) records reviewed received the required 12 hours of annual training, and/or received annual dementia training, CNA #8, CNA #3, CNA #9 and CNA #10.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, resident interview, staff interview and clinical record review, it was determined that the facility staff failed to maintain the call bell in a position accessible to the resident for one of 43 residents in the survey sample, Resident #17.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on staff interview, facility document review and clinical record review, it was determined the facility staff failed to protect one of 43 residents in the survey sample, Resident #136, from verbal abuse from another resident, Resident #38.
- D Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to protect a resident from misappropriation of medication for one of 43 residents in the survey sample, Resident #64.
- D Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to prevent a resident from being chemically restrained for one of 43 residents in the survey sample, Resident #17.
- D Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on staff interview, facility document review and clinical record review, it was determined the facility staff failed to provide the receiving facility the care plan goals upon transfer for one of 43 residents in the survey sample, Resident #45.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on staff interview, resident interview, facility document review and clinical record review, it was determined the facility staff failed to develop and/or implement the baseline care plan for two of 43 residents in the survey sample, Resident #235, and Resident #336.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to follow professional standards of practice for two of 43 residents in the survey sample, Residents #58, and #336.
- D Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Inspectors wroteBased on observation, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to provide care and services to ensure communication devices were in place for one of 43 residents in the survey sample, Resident #47.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, the facility staff failed to provide ADL (activities of daily living) care to dependent residents for two of 43 residents in the survey sample, Residents #25 and #17.
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to provide individualized resident centered activities for one of 43 residents in the survey sample, Resident #47.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, resident interview, staff interview, clinical record review, and facility document review, it was determined that facility staff failed to provide respiratory care and services for 2 (two) of 43 residents in the survey sample, Residents #76 (R76) and R16.
- D Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to implement bed rail requirements for one of 43 residents in the survey sample, Resident #63.
- D Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to provide physician oversight of a resident's care for one of 43 residents in the survey sample, Resident #336.
- D Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on observation, staff interview and facility document review, it was determined the facility failed to have sufficient staffing for the nurse to give the medications in the prescribed timeframe on one of two units.
- D Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on staff interview and employee record review it was determined that the facility staff failed to ensure that three of five CNA (certified nursing assistant) records reviewed received annual performance reviews, CNA #3, CNA #9 and CNA #10.
- D Provide medically-related social services to help each resident achieve the highest possible quality of life.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to provide medically related social services for two of 43 residents in the survey sample, Residents #61, and #48.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to prevent residents from receiving unnecessary psychoactive medications for one of 43 residents in the survey sample, Residents #17.
- D Provide timely, quality laboratory services/tests to meet the needs of residents.
Inspectors wroteBased on staff interview, and clinical record review, and facility document review, it was determined that facility staff failed to obtain physician ordered laboratory tests for 1 (one) of 43 residents in the survey sample, Residents #65 (R65).
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to maintain a complete and accurate clinical record for three of 43 residents in the survey sample, Residents #48, #47, and #336.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, the facility staff failed to implement infection control measures for three of 43 residents in the survey sample, Residents #17, #25, and #85.
- D Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to provide required training on effective communication for one of seven employee records reviewed, CNA (certified nursing assistant) #8.
- D Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to provide required training on resident rights and facility responsibilities for one of seven employee records reviewed, CNA (certified nursing assistant) #8
- D Provide training in compliance and ethics.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to provide required training compliance and ethics for two of seven employee records reviewed, OSM (other staff member) #6, a cook, and OSM # 22, a housekeeper.
- D Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to provide required training on meeting behavioral needs for four of seven employee records reviewed, OSM (other staff member) #3, an occupational therapist, RN (registered nurse) #2, OSM (other staff member) #6, a cook, and OSM # 22, a housekeeper.
December 19, 2023Complaint inspection · 3 citations
- E Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide the care and services to treat a pressure injury for one of seven residents in the survey sample, Resident #1.
- E Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide care and services for a urinary catheter for one of seven residents in the survey sample, Resident #1.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on staff interview, clinical record review and facility document review, it was determined the facility staff failed to implement the care plan for one of seven residents in the survey sample, Resident #1.
April 20, 2023Standard inspection · 14 citations
- E Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, it was determined the facility staff to prevent the misappropriation of resident property, specifically narcotic medications, for five of 37 residents in the survey sample, Resident #128, #52, #22, #129, and #27. This is cited as past non-compliance.
- E Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Inspectors wroteBased on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence of providing ADLs (activities of daily living) care for one of 37 residents, Resident #276.
- E Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide care and services for indwelling urinary catheter care for one of 37 residents, Resident #276.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on staff interview, facility document review and clinical record review, it was determined that the facility staff failed to ensure medications were available for administration for two of 37 residents, Resident #276 and Resident #48.
- E Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation, staff interview, and facility document review, it was determined the facility staff failed to maintain two of two shower rooms in a sanitary manner, Rosewood and Dogwood hall shower rooms.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on staff interview, facility document review and clinical record review, it was determined the facility staff failed to review an advanced directive periodically for one of 37 residents in the survey sample, Resident #51.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on staff interview and facility document review, it was determined the facility staff failed to notify the physician of the inability to administer newly ordered medications for one of 37 residents in the survey sample, Resident #276.
- D Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, it was determined the facility staff failed to provide evidence of the required documents sent to the receiving facility upon transfer, for two of 37 residents in the survey sample, Residents #30 and #48.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on staff interview, clinical record review, and facility document review, it was determined the facility staff failed to develop and implement a baseline care plan for one of 37 residents in the survey sample, Resident #276.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on staff interview, facility document review and clinical record review, it was determined the facility staff failed to implement the comprehensive care plan for two of 37 residents in the survey sample, Residents #51 and #66.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, it was determined the facility staff failed to follow professional standards of practice for the medication administration for two of 37 residents in the survey sample, Resident #13 and Resident #48.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, it was determined the facility staff failed to administer oxygen per the physician's order for one of 37 residents in the survey sample, Resident #66.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview and facility document review, the facility staff failed to store food in a safe manner in one of two unit nourishment rooms, the dogwood nourishment room, and failed to serve food in a sanitary manner on one of two units, the rosewood unit.
- D Ensure staff are vaccinated for COVID-19
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to implement their policy for ensuring that all staff were fully vaccinated for COVID-19, or who have been granted exemptions for three of 79 employee records reviewed.
October 26, 2021Standard inspection · 28 citations
- K Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Inspectors wroteBased on observation, staff interview, facility document review, clinical record review, and during the course of a complaint investigation, it was determined that the facility staff failed to provide behavioral health services such as conducting individualized assessments and person centered planning, related to residents who demonstrated or expressed suicidal ideation, for six of 41 residents in the survey sample, Resident #230, Resident #59, Resident #20, Resident #24, Resident #61 and Resident #13. On 8/25/21, Resident #230 expressed thoughts of self- injury documented on the MDS-Section D-Letter I., and was not further assessed by facility staff. Safety interventions and behavioral health services were not put in place. On 8/31/21, Resident #230 was found by staff at approximately 3: [...]
- E Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to evidence notification to the ombudsman of hospital transfer/discharges for four of 41 residents in the survey sample, Residents #331, #71, #129, and #45. 1. The facility staff failed to notify the ombudsman of Resident #331's discharge to the hospital on 9/17/21. 2. The facility staff failed to provide written notification of transfer to the ombudsman for Resident #71, when the resident was transferred to the hospital on 9/26/21. 3. Resident #129 was transferred to the hospital on 9/20/21. The facility staff failed to provide written notification of the transfer to the ombudsman. 4. The facility staff failed to evidence that the ombudsman was notified of a facility-initiated transfer on 08/05/2021 for Resident # 45.
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, resident interview, family interview, staff interview, facility document review, clinical record review, and in the course of a complaint investigation, it was determined that the facility staff failed to develop and/or implement the comprehensive care plan for eight of 41 residents in the survey sample, Residents #53, #26, #33, #8, #24, #28, #129, and #59.
- E Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, it was determined that the facility failed to provide care and services for the treatment of a pressure ulcer for two of 41 residents in the survey sample, Residents #26 and #33. The facility staff failed to provide preventative pressure ulcer treatments, and failed to provide treatments for Resident #26's pressure ulcer and Resident #33's pressure ulcer on multiple dates in August, September, and October 2021.
- E Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to provide care and services related to dialysis consistent with the plan of care for one of 41 residents in the survey sample, Resident #26. The facility staff failed to ensure assessments of Resident #26 prior to, and post dialysis appointments as ordered, and failed to communicate with the dialysis center on multiple occasions during August, September, and October 2021.
- E Perform COVID19 testing on residents and staff.
Inspectors wroteBased on staff interview and facility document review, it was determined that the facility staff failed to evidence documentation that COVID-19 testing was completed for fourteen of 45 employee reviews. The facility staff failed to evidence documentation that COVID-19 testing was completed and the results of each staff test for multiple employees in September 2021 and October 2021.
- E Make sure that a working call system is available in each resident's bathroom and bathing area.
Inspectors wroteBased on observation, resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to maintain an operational call bell system for two of 41 residents in the survey sample, Residents #8 and #130.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, staff interview and clinical record review, it was determined that the facility staff failed to provide care in a manner to ensure dignity for one of 41 residents in the survey sample, Resident #28. The facility staff failed to maintain Resident #28's Foley urinary catheter (1) in a dignified manner. Urine in the catheter bag was observed from the hall while Resident #28 was lying in bed.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to provide accommodation of needs for two of 41 residents in the survey sample, Residents #8 and #28. The facility staff failed to ensure Resident #8 and Resident #28's call bell or ring bell was within reach.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on staff interview and clinical record review, it was determined that the facility staff failed to notify the physician of a possible need to alter treatment for two of 41 residents in the survey sample, Residents #24 and #129. The facility staff failed to notify Resident #24's physician when the medication Eliquis was not available for administration on 7/5/21 and 7/29/21, and failed to notify Resident #129's physician when the medication guaifenesin was not available for administration on 9/28/21, 9/29/21 and 9/30/21.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to maintain a clean, comfortable, homelike environment for one of 17 residents in the survey sample, Resident #102. Resident #102 was observed on multiple occasions sitting in a Broda chair (specialized reclining wheelchair) which was observed with dried yellow material on the right side of the headrest cushion and both armrests and multiple tears in the headrest cushions.
- D Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on staff interview, facility document review and clinical record review, it was determined the facility staff failed to evidence transfer discharge requirements transfer to the hospital for one of forty-one residents in the survey sample, Resident #71. The facility staff failed to evidence required transfer documentation/documents, to include: contact information of the practitioner responsible for the care of the resident, resident information including contact information, advance directives, comprehensive care plan goals, special care instructions, and all other necessary information as applicable to ensure safe and effective transition of care for Resident #71, were provided to the receiving hospital on 9/26/21, when the resident was transferred to the hospital .
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on staff interview, facility document review and clinical record review, it was determined that the facility staff failed to develop a baseline care plan for three of 41 residents in the survey sample, Residents #130, #229 and Resident #230. 1. The facility staff failed to develop a baseline care plans for Resident #130 who was admitted to the facility on [DATE]. 2. The facility staff failed to develop a baseline care plans for Resident #229 admitted to the facility on [DATE]. 3. The facility staff failed to develop a baseline care plan to address Resident #230's mood and statements regarding self harm.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to review and revise the comprehensive care plan for two of 41 residents in the survey sample, Residents #331 and #8. The facility staff failed to revise the comprehensive care plan for Resident #331 to address a urinary catheter and failed to review and revise Resident #8's comprehensive care plan for the use of bed rails.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to follow professional standards of practice for one of 41 residents in the survey sample, Resident #33. The facility staff failed to clarify two conflicting physician orders for treatment of a Stage 3 pressure ulcer.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on resident interview, family interview, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to provide ADL (activities of daily living) care assistance to one resident dependant on staff for care, (Resident #53), in a survey sample of 41 residents. Resident #53, who was coded as being dependent on the assistance of staff for personal hygiene and bathing, was not provided a shower or bed bath by facility staff on multiple occasions during August and September 2021.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on resident interview, family interview, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to provide care and services to maintain the highest level of well-being for two of 41 residents in the survey sample, Residents #26 and #129. 1. The facility staff failed to monitor Resident #26's fluid intake as ordered by the physician. 2. a. The facility staff failed to ensure the medication guaifenesin (1) was available for administration to Resident #129 on 9/28/21, 9/29/21 and 9/30/21. 2. b. The facility staff failed to obtain Resident #129's weekly weight per physician's order on 8/16/21.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, staff interview and clinical record review, it was determined that the facility staff failed to provide care and services for a Foley catheter for two of 41 residents in the survey sample, Residents #28 and #331. 1. The facility staff failed to maintain Resident #28's Foley urinary catheter (1) tubing and bag in a manner to prevent infections. The resident's tubing and bag were observed directly touching the floor on 10/20/21. 2. The facility staff failed to ensure medical justification for Resident #331's indwelling catheter and failed to ensure the catheter was discontinued as soon as clinically warranted.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, staff interview, facility document review and clinical record, it was determined that the facility staff failed to provide respiratory services consistent with professional standards for one of 41 residents in the survey sample, Resident #129. The facility staff administered oxygen to Resident #129 without a physicians order.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to implement a complete pain management program for one of 41 residents in the survey sample, Resident #70. The facility staff failed to attempt non-pharmacological interventions for Resident #70 prior to the administration of as needed acetaminophen (Tylenol) on 9/19/21, 10/6/21, 10/12/21 and 10/16/21.
- D Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on resident interview, family interview, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to provide sufficient staffing to meet the needs of two of 41 residents in the survey sample, Residents #53 and #129. 1. The facility did not provide sufficient staffing to ensure a shower/bath was provided on multiple occasions in August and September 2021, to Resident #53, who was assessed as being dependent on the assistance of staff for personal hygiene and bathing. 2. The facility staff failed to provide sufficient staffing to obtain Resident #129's weight per the physician's order on 8/16/21.
- D Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on staff interview and facility document review, it was determined that the facility staff failed to complete an annual CNA (certified nursing aide) performance review for one of three CNA record reviews, (CNA #6) The facility staff failed to complete an annual performance review for CNA #6.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on staff interview and clinical record review, it was determined that the facility staff failed to provide pharmacy services for two of 41 residents in the survey sample, Resident #24 and Resident #53. 1. The facility staff failed to assure the medication Eliquis (1) was available for administration to Resident #24 on 7/5/21 and 7/29/21. 2. The facility staff failed to assure the medication Diazepam was acquired, and received for administration to Resident #53, per the physician order on 10/21/21 through 10/23/21.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on staff interview and clinical record review, it was determined that the facility staff failed to ensure a resident was free from a significant medication error for one of 41 residents in the survey sample, Resident #24 The facility staff failed to administer the blood thinning medication Eliquis (1) to Resident #24 on 7/5/21 and 7/29/21.
- D Provide timely, quality laboratory services/tests to meet the needs of residents.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to provide laboratory testing for one of 41 residents in the survey sample, Resident #26. The facility staff failed to provide laboratory testing ordered for Resident #26 on 9/30/20.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on staff interview, facility document review and clinical record review, it was determined the facility staff failed to ensure a complete and accurate medical record for two of forty-one residents in the survey sample, Resident #230 and Resident #2. 1. The facility failed to provide a complete and accurate medical record for Resident #230, for documentation on the TAR (treatment administration record) for the wound vacuum continuously running as ordered on 8/24/21 night shift and 8/30/21 day shift, and ostomy care every shift as ordered on 8/24/21, 8/25/21 and 8/26/21 as well as day shift on 8/30/21. 2. The facility failed to provide a complete and accurate medical record for the documentation of pain levels prior to the administration of pain medication on the MAR (medication administration record) for Resident #2.
- D Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on staff interview and facility document review, it was determined that the facility staff failed to ensure CNAs (certified nursing aides) completed required annual in-service trainings for two of three CNA record reviews, (CNA #5 and CNA #6). The facility staff failed to ensure CNA #5 completed annual abuse training and failed to ensure CNA #6 completed annual dementia or abuse training.
- C Post nurse staffing information every day.
Inspectors wroteBased on observation and staff interview, it was determined that the facility staff failed to post current nurse staffing information. Nurse staffing information for 10/19/21 was not posted on 10/19/21. Instead, nurse staffing information for 10/8/21 was posted.
Fire safety inspections
5 fire safety citations on file: 1 on May 23, 2024, 1 on April 20, 2023, 3 on October 26, 2021.
Every fire safety citation5 citations
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Conduct testing and exercise requirements.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Have generator or other power source capable of supplying service within 10 seconds.
- C Establish staff and initial training requirements.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| September 26, 2025 | Fine | $49,797 |
| May 29, 2024 | Fine | $97,714 |
| May 29, 2024 | Payment Denial | 54 days from September 11, 2024 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Virginia | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 2.98 | 3.76 | 3.86 |
| Registered nurses | 0.34 | 0.69 | 0.69 |
| All nursing staff on weekends | 2.58 | 3.29 | 3.42 |
| Nurse aides | 1.63 | ||
| Licensed practical nurses | 1.01 | ||
| Nursing staff turnover (share who left in a year) | 43.6% | 48.1% | 45.8% |
| Registered nurse turnover | 71.4% | 48.2% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.74 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.15 on weekdays and 2.58 on weekends, 18% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 2.80 in April to June 2025 to 2.98 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 2.98 | 0.34 | 3.15 | 2.58 | 0.0% | 0 of 90 | 70 |
| Oct to Dec 2025 | 2.68 | 0.26 | 2.86 | 2.24 | 0.0% | 0 of 92 | 76 |
| Jul to Sep 2025 | 2.54 | 0.15 | 2.73 | 2.05 | 0.0% | 11 of 92 | 83 |
| Apr to Jun 2025 | 2.80 | 0.22 | 3.06 | 2.17 | 0.0% | 16 of 91 | 76 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Virginia, Jan to Mar 2026 | 3.58 | 0.56 | 3.76 | 3.12 | 5.7% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Virginia
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Virginia, all employers | |||
| CNAs (nursing assistants) | $20.77 | $17.80 to $22.56 | 40,580 |
| LPNs and LVNs | $31.21 | $28.66 to $35.84 | 15,550 |
| Registered nurses | $45.00 | $38.51 to $49.53 | 77,490 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Virginia | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 13.1 | 14.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.7 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.9 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 12.8 | 3.6 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 3.2 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 17.8 | 15.6 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.2 | 4.7 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 32.7 | 14.2 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 31.9 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 26.3 | 11.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.6 | 1.5 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 4.8 | 1.5 | 1.8 |
Owners and operators
Legal business name: 803 SOUTH MAIN STREET OPCO LLC. CMS links this home to Avardis Health, a group of 38 nursing homes averaging 2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Woodstock Parentco LLC | 5% or greater direct ownership interest | Organization | 100% | 05/01/2025 |
| Shenandoah Holdco LLC | 5% or greater indirect ownership interest | Organization | 100% | 05/01/2025 |
| Clark, Alyssa | Managing control - governing body | Individual | 05/01/2025 | |
| Hoback, Tiffany | Managing control - governing body | Individual | 05/01/2025 | |
| SNF Mgr LLC | Operational/managerial control | Organization | 05/01/2025 | |
| Afzal, Ahsan | Operational/managerial control | Individual | 06/01/2025 | |
| Clark, Alyssa | Operational/managerial control | Individual | 05/01/2025 | |
| Greenwalt, Jessica | Operational/managerial control | Individual | 05/01/2025 | |
| Hoback, Tiffany | Operational/managerial control | Individual | 05/01/2025 | |
| Jones, Tequilla | Operational/managerial control | Individual | 05/01/2025 | |
| Snyder, Troy | Operational/managerial control | Individual | 01/05/2026 | |
| SNF Mgr LLC | Adp of the SNF | Organization | 04/21/2025 | |
| Afzal, Ahsan | Adp of the SNF | Individual | 06/01/2025 | |
| Clark, Alyssa | Adp of the SNF | Individual | 05/01/2025 | |
| Greenwalt, Jessica | Adp of the SNF | Individual | 05/01/2025 | |
| Hoback, Tiffany | Adp of the SNF | Individual | 05/01/2025 | |
| Jones, Tequilla | Adp of the SNF | Individual | 05/01/2025 | |
| Snyder, Troy | Adp of the SNF | Individual | 01/05/2026 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 27 problems in this area, most recently on September 26, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 19 problems in this area, most recently on September 26, 2025: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- When is the care plan meeting, and can family attend it?Inspectors cited 18 problems in this area, most recently on September 26, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 13 problems in this area, most recently on September 26, 2025: "Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.58 hours per resident per day, below the Virginia average of 3.29.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Skyline Terrace Conv Home Woodstock, 0.6 mi · 5 of 5 stars · 9 citations
- Skyview Springs Rehab and Nursing Center Luray, 14.6 mi · 3 of 5 stars · 49 citations
- Heritage Hall Front Royal Front Royal, 17.1 mi · 5 of 5 stars · 6 citations
- Life Care Center of New Market New Market, 17.2 mi · 5 of 5 stars · 33 citations
- Lynn Care Center Front Royal, 17.4 mi · 2 of 5 stars · 54 citations
- E.a. Hawse Healthcare Center Baker, 20 mi · 4 of 5 stars · 23 citations
Virginia contacts for a concern about a nursing home
These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Virginia Department of Health, Office of Licensure and Certification, Division of Long-Term Care Services, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Virginia Office of the State Long-Term Care Ombudsman, 800-552-5019. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: VDH Nursing Home and ICF/IID Inspections and Surveys, where Virginia publishes its own records on licensed homes.
Common questions
- What is Woodstock Valley Health and Rehabilitation's Medicare star rating?
- CMS rates Woodstock Valley Health and Rehabilitation 1 out of 5 stars overall, with 1 for health inspections, 1 for staffing and 1 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Woodstock Valley Health and Rehabilitation get at its last inspection?
- 39 health deficiencies at the standard inspection on May 23, 2024. The Virginia average is 14.3.
- Has Woodstock Valley Health and Rehabilitation been fined?
- Yes. CMS lists 2 fines totaling $147,511 in the last three years.
- Does Woodstock Valley Health and Rehabilitation accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Woodstock Valley Health and Rehabilitation?
- CMS lists 18 owners and managers, and links the home to Avardis Health. Legal business name: 803 SOUTH MAIN STREET OPCO LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.