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Home / Massachusetts / Webster

Lanessa Extended Care

751 School Street, Webster, MA 01570 · Worcester County · (203) 465-8321

96 certified beds, about 86 residents a day · For profit - Corporation · Medicare and Medicaid since 1990

Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
3 of 5
Quality measures
2 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 225395 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on May 8, 2026, inspectors cited 14 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).

Of 62 health citations since September 2023, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $119,962 in the last three years; the largest was $119,962, and the latest is dated November 8, 2023.

Nurses and nurse aides worked 3.06 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.53 of those hours.

25.0% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

CMS links it to Athena Healthcare Systems, an affiliated group of 19 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 62 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
41D
12E
4F
Potential for minimal harm
0A
2B
2C
July 7, 2026Complaint inspection · 1 citation
  1. E
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) July 9, 2026
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), whose physician's orders included parameters for blood pressure readings related to the administration of Lisinopril (antihypertensive, reduces blood pressure) medication, and who sustained two unwitnessed falls which resulted in head injuries, the facility failed to ensure professional standards of practice were provided and maintained when the nursing staff 1) administered the Lisinopril despite his/her blood pressure readings being outside of the physician ordered parameters, and 2) failed to monitor him/her for neurological changes following two unwitnessed falls, in accordance with nursing best practice and facility policy.
May 8, 2026Standard inspection · 14 citations
  1. E
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 19, 2026
    Inspectors wroteBased on observations, interview, and record review, the facility failed to notify the Provider as to whether treatment needed to be altered when a change in condition occurred for two Residents (#1 and# 53) out of total sample of 18 Residents. 1) Specifically for Resident #1, the facility failed to notify the Provider when the Resident experienced unanticipated weight loss, resulting in a significant weight loss (16.52% in 73 days) and malnutrition. 2) Specifically for Resident #53, the facility failed to notify the Provider and Occupational Therapist (OT) when the Resident was unable to tolerate the application of a left-hand palm guard as ordered by the Provider, and when therapy goals to tolerate the device were not being met.
  2. E
    Provide appropriate foot care.
    F687 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 19, 2026
    Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure that one Resident (#13) out of a total sample of 18 residents received foot care and treatment in accordance with professional standards of practice, increasing the Resident's risk for medical complications. Specifically, the facility failed to ensure that Resident #13 received podiatry toenail care when the Resident's invoked Health Care Proxy (HCP) consented for the Resident to receive podiatry care, and the Resident's toenails were growing out to the length where the toenails curled against the ends of the Resident's toes, placing the Resident at risk for pressure injury, and infection.
  3. E
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 19, 2026
    Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure that appropriate services to maintain or improve range of motion were implemented for one Resident (#53) out of a total sample of 18 residents. Specifically, for Resident #53, the facility failed to ensure the Physician's orders were followed relative to the use of the left-hand palm guard, resulting in a worsening contracture and increased pain when applying the left-hand palm guard.
  4. E
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 19, 2026
    Inspectors wroteBased on interviews, and record reviews, the facility failed to adequately provide nutritional services for one Resident (#1) out of total sample of 18 residents. Specifically, the facility failed to implement timely interventions to maintain nutritional needs when the Resident had a severe weight loss of 16.52% (30 pounds) (lbs.) between 2/1/26 and 4/15/26, resulting in Protein Calorie Malnutrition.
  5. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 19, 2026
    Inspectors wroteBased on observations, and interviews, the facility failed to maintain proper sanitation, food handling, and food storage practices to prevent the outbreak of foodborne illness in the main facility kitchen. Specifically, the facility failed to: 1) ensure that the minimum wash temperature necessary was maintained per manufacturer's guidelines for the dish machine utilized for cleaning and sanitizing dishware for resident use in the main facility kitchen, when the high temperature dish machine was operating at registered temperatures below acceptable ranges of 150 degrees Fahrenheit (F) for the wash cycle. 2) properly label and date prepared food items before storing them in the refrigerator and also failed to discard expired bread products that were being stored in the dry storage area.
  6. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 19, 2026
    Inspectors wroteBased on interviews, and record review, the facility failed to afford the opportunity to formulate an advance directive relative to orders for life sustaining treatment, for one Resident (#5) out of a total sample of 18 residents, increasing the Resident's risk for undesired care in the event of a medical emergency. Specifically, the facility failed to review life sustaining treatment options with Resident #5's healthcare proxy (HCP) when:-the Resident was incapacitated at the time of admission.-the Resident's HCP was invoked.-the Resident's Medical Orders for Life Sustaining Treatment (MOLST), indicating Do Not Resuscitate (DNR) and Do Not Intubate (DNI), was not signed by the Resident's invoked HCP.
  7. D
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    F585 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 19, 2026
    Inspectors wroteBased on record review, and interview, the facility failed to resolve grievances timely for two Residents (#57 and #68) out of a total sample of 18 residents. Specifically, a) for Resident #57, the facility failed to ensure that the Resident's grievance for missing money was reviewed and followed through the grievance process when nursing staff filed the grievance on the Resident's behalf. b) for Resident #68, the facility failed to appropriately investigate the Resident's grievance related to missing clothing before documenting that the grievance was resolved.
  8. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 19, 2026
    Inspectors wroteBased on observation, and interview, the facility failed to ensure the safe and secure storage of medications as required to meet the needs of the facility residents and for one medication storage room (Windsor Unit) out of a total of two medication storage rooms. Specifically, the facility failed to: 1. ensure medications kits are replaced by the pharmacy after being opened with medications removed and not accounted for. 2. ensure the refrigerator that stored medications in the medication room was within the required temperature range of 36 to 46 degrees. 3. ensure medications were securely stored and only accessible by authorized staff on the Windsor Unit medication storage room.
  9. D
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 19, 2026
    Inspectors wroteBased on observations, interviews, and record review, the facility failed to serve food that was palatable, attractive, and appetizing on one resident Unit (Elmwood) and the facility Main Dining Room, placing residents at risk for reduced meal consumption. Specifically, the facility failed to: -For the Elmwood Unit: >serve chicken that was attractive and easy to chew.>serve banana slices that could be identified as banana by taste. -For the facility's Main Dining Room: -serve chicken that was easy to cut and chew.
  10. D
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    F806 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 19, 2026
    Inspectors wroteBased on observation, interviews, and record review, the facility failed to ensure staff served food that accommodated resident allergies, intolerances, and/or food preferences for three Residents (#49, #57 and #70) out of a total sample of 18 residents. Specifically, the facility failed to ensure that the meal preferences requested were provided for Resident's #49, #57 and #70 as requested.
  11. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 19, 2026
    Inspectors wroteBased on observations, record reviews, and interviews, the facility failed to adhere to infection control standards of practice to prevent contamination and the spread of infections for one Resident (#61) out of a total sample of 18 residents. Specifically for Resident #61, the facility failed to ensure that appropriate Personal Protective Equipment (PPE: items such as gowns and gloves worn to prevent the spread of infection) was worn as required for the Resident on Enhanced Barrier Precautions (EBP) placing the Resident at increased risk of contamination and the spread of infections.
  12. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 19, 2026
    Inspectors wroteBased on interviews, and record review, the facility failed to administer the pneumococcal immunization to one Resident (#11) out of five applicable residents for immunizations, out of a total sample of 18 residents, placing the Resident at increased risk for pneumococcal infection. Specifically, the facility failed to administer the pneumococcal immunization to Resident #11 when the Resident:-was eligible to receive the pneumococcal immunization.-Consented for the pneumococcal immunization to be administered.
  13. D
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    F887 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 19, 2026
    Inspectors wroteBased on interviews, and record review, the facility failed to offer and administer the 2025/2026 COVID-19 vaccine to one Resident (#11) out of five applicable residents for vaccinations, out of a total sample of 18 residents, in accordance with Centers for Disease Control and Prevention (CDC) recommendations, placing the Resident at increased risk for COVID-19 infection and COVID-19 infection complications. Specifically, the facility failed to offer and administer the 2025/2026 COVID-19 vaccine to Resident #11 in a timely manner when Resident #11 was eligible to receive the vaccine.
  14. C
    Post nurse staffing information every day.
    F732 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) May 19, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the daily required nurse staffing information was posted as required. Specifically, the facility failed to:-ensure the total hours worked by licensed and unlicensed nursing staff directly responsible for resident care per shift (Registered Nurses (RN), Licensed Practical Nurses (LPN) or Licensed Vocational Nurses (LVN), and Certified Nurses' Aides (CNA) were posted as required.-maintain a copy of the staffing records for 18 months.
January 21, 2026Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who had dementia, resided on a secured unit, was known by staff to exhibit exit seeking behaviors and was assessed at being at risk for elopement, the Facility failed to ensure that Resident #1 was provided with an adequate level of staff supervision to prevent an incident of elopement when on 01/05/26, Resident #1 exited the secured unit, through an alarmed door unbeknownst to staff and was found outside at the end of the block by the police.
June 10, 2025Complaint inspection · 2 citations
  1. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 1, 2025
    Inspectors wroteBased on records reviewed and interviews for one of three sampled residents (Resident # 1), who developed a pressure related injury on his/her right wrist area and required wound care, the Facility failed to ensure nursing developed and implemented a comprehensive person-centered care plan with interventions, treatment goals and outcomes that addressed his/her wound care needs.
  2. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 1, 2025
    Inspectors wroteBased on interviews and records reviewed, for one of three sampled residents (Resident #1), who sustained a right distal humerus (long bone in upper arm ) fracture that would potentially need surgical intervention to treat, and who required a one week follow up appointment with his/her Orthopedic Surgeon, the Facility failed to ensure he/she was provided with quality care and services when transportation services were not properly arranged for several of his/her follow up appointments, which resulted in more than a months delay in him/her being seen and evaluated by an Orthopedic Surgeon.
February 3, 2025Standard inspection · 23 citations
  1. F
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on record review, and interview, the facility failed to maintain accurate records of controlled substance medications management and reconciliation for four locked medication carts on two Units (Elmwood Unit and Windsor Unit). Specifically, the facility failed to: -maintain accurate records of controlled substance medications that had been removed from locked medication carts and stored in the DON's office while awaiting disposal/ destruction. -maintain accurate records of controlled substance medications that were awaiting disposal/destruction for a period of six months.
  2. F
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    F925 · Environmental · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain an effective pest control program to ensure that the facility was free of pests on one Unit (Windsor) and the facility's Main Dining Room. Specifically, the facility failed to: -obtain routine pest control services. -obtain pest control services when staff and residents at the facility identified fruit flies in the facility's Main Dining Room and on the Windsor Unit.
  3. E
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to accurately complete Minimum Data Set (MDS) Assessments for one discharged Resident (#82) out of three closed records reviewed, and for four Residents (#235, #38, #54, and #51) out of a total sample of 18 active resident records reviewed. Specifically, the facility failed to: 1. For Resident #82, code Hospice services on the Resident's Significant Change in Status Assessment (SCSA) when the Resident received Hospice services while at the facility. 2. For Resident #235, code that the Resident was taking antipsychotic, antidepressant, antianxiety, and anticoagulant medications when staff administered these medications to the Resident during the observation period for the MDS Assessment, while the Resident was at the facility. 3. [...]
  4. E
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to ensure that one Resident (#23) out of a total sample of 18 residents, was free from a significant medication error when an order for twice daily Allopurinol (medication used to prevent Gout pain - caused by a high uric acid level in the blood, leading to joint pain and inflammation) was not accurately transcribed to a new monthly Medication Administration Record (MAR). Specifically, for Resident #23, the facility failed to ensure that the Allopurinol medication order for twice daily administration was accurately transcribed to a new month's MAR, resulting in decreased Allopurinol medication administration to once a day, and increasing the Resident's risk for gout pain not being appropriately managed.
  5. E
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure four of four residents with a Physician ' s order for pureed texture diet received chicken at the lunch meal that was a pureed consistency (altered diet in which foods are ground and strained to a smooth soft pudding like consistency free of lumps or texture making them easier to chew and swallow).
  6. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on observation, and interview, the facility failed to maintain sanitary conditions in the facility kitchen and dining areas and follow safe sanitation and food handling practices while storing and serving food to prevent the risk of foodborne illness in accordance with professional standards for food service safety. Specifically the facility failed to: 1. Ensure staff stored a multi use thickening agent in the facility's main kitchen in a safe and sanitary manner. 2. Ensure staff stored food at the proper and safe holding temperature on the steam table prior to serving the food to residents on the Windsor Unit. 3. Ensure staff labeled and stored food in a sanitary and safe manner in the facility kitchen and unit nourishment kitchens and maintained the facility dishwasher at the proper temperature for sanitization of dishware.
  7. D
    Give the resident's representative the ability to exercise the resident's rights.
    F551 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on record review, and interview, the facility failed to provide notification to the invoked Health Care Proxy (HCP) and obtain consent for the use of psychotropic medications for one Resident (#23) out of a total sample of 18 residents. Specifically, the facility failed to obtain informed consent and provide information regarding the risks and benefits of the medication use to Resident #23's HCP prior to the administration of Ativan (psychotropic medication used for anxiety).
  8. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to assess one Resident (#79) out of a total sample of 18 residents, for the clinical appropriateness to self-administer medications. Specifically, for Resident #79, the facility failed to complete an assessment for the appropriateness and safety of self-administration of medications when an order was received to leave a Benadryl cream at the Resident's bedside.
  9. D
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    F565 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to act upon, provide timely responses, and document written responses and rationale to grievances of resident care and services brought to facility administration by the Resident Council. Specifically, the facility failed to: A) address grievances related to staffing levels on the 11:00 P.M.- 7:00 A.M. shift when reported in Resident Council Meeting on 12/18/24. B) document response and rationale when concerns with staffing levels on 11:00 P.M.- 7:00 A.M. shift were reported in Resident Council Meeting on 1/21/25.
  10. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on record review, and interview, the facility failed to accurately execute Advance Directives for two Residents (#41 and #234) out of a total sample of 18 residents. Specifically, the facility failed to: 1. For Resident # 41, ensure that the MOLST (Massachusetts Medical Order for Life-Sustaining Treatment) form was valid and reflected the signature of Resident #41's invoked (made active by a Physician) Health Care Proxy (HCP- the person chosen as the healthcare decision maker when the individual is unable to do so for themself) after the Physician had determined that the Resident lacked the capacity for informed medical decision making. 2. For Resident #234, ensure that the MOLST form was valid and reflected the signature of the Resident who maintained his/her capacity for informed medical decision making.
  11. D
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    F582 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to ensure that the Notice of Medicare Non-Coverage (NOMNC: notice issued to a resident who is receiving benefits under Medicare Part A when all covered services end) and/or Skilled Nursing Facility Advanced Beneficiary Notice of Non-coverage (SNF ABN: notice issued to a resident when a facility determines the beneficiary no longer qualifies for Medicare Part A skilled services and the resident has not used all his/her Medicare benefit days) were accurately issued for three Residents (#483, #63, #34) out of a total sample of 18 residents. Specifically, the facility failed to: 1. For Resident #483: >issue a NOMNC with Provider contact information inserted above the title of form. >provide the NOMNC two days prior to discharge. 2. For Resident #63: >provide a NOMNC with Provider contact information inserted above the title of form. [...]
  12. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on observation, record review, and interview, the facility failed to maintain a clean, comfortable, and homelike environment for one Resident (#54) out of a total sample size of 18 residents. Specifically, the facility failed to maintain Resident's #54 wheelchair in a clean and sanitary manner when the Resident was dependent on the wheelchair for mobility and the wheelchair was visibly soiled.
  13. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on record review, and interview, the facility failed to provide care and services that met professional standards of practice for two Residents (#56 and #51) out of a total sample of 18 residents. Specifically, the facility failed to: 1. For Resident #56, schedule a urology appointment when the Resident had been discharged back to the facility from the hospital with a kidney stone and related infection. 2. For Resident #51, implement a Physician order for a Pulmonary Consultation to evaluate the Resident for clinical symptoms and Chronic Obstructive Pulmonary Disease (COPD). 3. For Resident #51, implement the Physician's orders for weekly weight monitoring.
  14. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on observation, record review, and interview, the facility failed to provide a smoking environment that was free of accidental hazards for one Resident (#62), out of a total sample size of 18 residents. Specifically, the facility failed to ensure that Resident #62 was appropriately supervised during smoking activity when the Resident was assessed as needing supervision, placing the Resident at risk of accident and/or injury.
  15. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide treatment in accordance with professional standards of practice relative to an indwelling urinary catheter for one Resident (#34) out of a total sample of 18 residents. Specifically, the facility failed to: -reassess Resident #34's indwelling catheter status upon re-admission when the Resident was hospitalized with indwelling urinary catheter associated complications. -obtain a Physician order to include the current indwelling urinary catheter size required for the Resident. -update the Resident's Indwelling Catheter Care Plan to reflect the Resident's current indwelling catheter status.
  16. D
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on interview and record review, the facility failed to maintain sufficient nursing staff to provide care to residents on one unit (Elmwood) out of two sampled nursing units, when no staffing waivers were in place. Specifically, the facility failed to: -ensure sufficient qualified nursing staff were available to provide care and respond to resident's basic needs on the 11:00 P.M. to 7:00 A.M. (night) shift. -ensure that positions are filled timely when there are staff call outs. -schedule the type and level of staff that reflect the expectations described in the facility assessment.
  17. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to ensure that competency in skills and techniques necessary to provide resident care were demonstrated for one Certified Nurses Aide (CNA [#3]), out of a total of five staff reviewed. Specifically, for CNA #3, the facility failed to ensure that annual competency training with demonstrated competency in the skills and techniques necessary to care for residents' needs was completed for 2024 as required.
  18. D
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    F740 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on record review, and interview, the facility failed to provide the necessary Behavioral Health care and services to attain or maintain the highest practicable mental, and psychosocial well-being for two Residents (#51 and #23) out of a total sample size of 18 residents. Specifically, the facility failed to ensure that the Residents (#51 and #23) received follow-up Behavioral Health Services after recommendations for continued follow-up visits were made by the Provider.
  19. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to ensure that psychotropic medications (medication that affect the mind, emotions and behavior) administered were necessary for one Resident (#27) out of five applicable residents reviewed, out of a total sample of 18 residents. Specifically, the facility failed to ensure: -For Resident #27, that the obtained consent from the Resident's Health Care Proxy (HCP) for the use of psychotropic medications was necessary when the Informed Consent for Psychotropic Administration was obtained from and signed by another residents' HCP.
  20. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain complete and accurate medical records for one Resident (#24) out of a total sample of 18 residents. Specifically, the facility failed to maintain accurate documentation of meal intake percentages by Certified Nurse Aides (CNAs) when Resident #24 was identified as being at risk for weight loss.
  21. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility staff failed to maintain infection control practices per professional standards for three Residents (#7, #47 and #11) out of a total sample of 18 residents. Specifically, the facility failed to: 1. For Resident #7, appropriately provide care for a urinary drainage bag that was not in use when the Resident interchanged the urinary drainage bags for daytime and nighttime use, placing him/her at risk for contamination and infection. 2. For Resident #47, assist with hand hygiene prior to eating, following the Resident's participation in a group activity when his/her hands were visibly soiled, placing the Resident at risk for contamination and infection. 3. [...]
  22. C
    Post nurse staffing information every day.
    F732 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on observation, and interview, the facility failed to post nursing staff data daily, at the start of each shift, relative to licensed and unlicensed nursing staff directly responsible for resident care per shift. Specifically, the facility failed to post nursing staff data that included: -total number and the actual hours worked for Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Certified Nurse Aides (CNAs) -resident census.
  23. B
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    F636 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to complete a Minimum Data Set (MDS) Assessment in a timely manner for one Resident (#82) out of three Residents reviewed in a closed record sample. Specifically, the facility failed to complete a significant change in status assessment (SCSA) by the fourteenth calendar day after the determination that a significant change in the Resident's status had occurred.
April 3, 2024Complaint inspection · 5 citations
  1. D
    Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
    F603 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 24, 2024
    Inspectors wroteBased on records reviewed and interviews, for two of four sampled residents (Resident #1 who had a history of exit seeking and routinely wandered the unit during the evening shift and Resident #4, his/her roommate who was also ambulatory) the Facility failed to ensure that they were free from involuntary seclusion by being confined to their room by staff, when on 01/12/24 from approximately 9:30 P.M. to 11:30 P.M., a plastic bag was tied from the door handle of Resident #1 and Resident #4's room to the handrail in the hallway outside their room, by Certified Nurse Aide (CNA) #1 who admitted to doing it in order to prevent Resident #1 from exiting his/her room to wander the unit and exit seek.
  2. D
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 24, 2024
    Inspectors wroteBased on records reviewed and interviews, for two of four sampled residents (Resident #1 and Resident #4), the Facility failed to ensure staff implemented and followed their Abuse Policy related to the need to immediately report an allegation of involuntary seclusion to the Administrator or designee, when on 01/13/24, Nurse #1 and Nurse #2 became aware during the overnight shift, that the door to a bedroom occupied by two ambulatory residents was tied shut, preventing them from exiting the room at will. However, although both Nurse #1 and Nurse #2 were both aware of the incident, the Facility Administration was not made aware of the incident until 01/15/23 (two days later), when Director of Nurses (DON) #1 spoke with Nurse #1 and Nurse #2 after discovering a progress note about the incident.
  3. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 26, 2024
    Inspectors wroteBased on records reviewed and interviews, for two of four sampled residents (Resident #1 and Resident #4), the Facility failed to ensure that an allegation of involuntarily seclusion, was reported to the Department of Public Health (DPH) within two hours, as required, per Federal Regulations and Facility policy. When on 01/15/24 at approximately 7:30 A.M., Director of Nurses (DON) #1 became aware of an incident that occurred on 01/12/24, where the door to the bedroom occupied by Resident #1 and Resident #4 was found to be tied shut, however the incident was not reported that day to DPH until 6:07 P.M., more than ten hours later.
  4. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 24, 2024
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #2), who had dementia and was known by staff to wander the hallways and exhibited exit seeking behaviors, the Facility failed to ensure that Resident #2 was provided with an adequate level of staff supervision, in an effort to maintain his/her safety to prevent an elopement. On 03/11/2024, at some point during the day shift, unbeknownst to staff, Resident #2 exited the Facility, unit staff only became aware of the elopement after Resident #2's lunch tray was left untouched, and staff could not locate him/her. Resident #2 was found later that same day by the police, seated on the side of a road, four miles from the Facility.
  5. D
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 26, 2024
    Inspectors wroteBased on records reviewed and interviews, for two of four sampled residents (Resident #1 and Resident #2) the Facility failed to ensure they provided sufficient nursing staff so that the care and safety needs of the residents were adequately met, when on 01/12/24 during the evening shift, Resident #2 was able to wander off the locked unit he/she resided on, and that same night, Certified Nurse Aide (CNA) #1 admitted to securing the door to Resident #1's room to prevent him/her from exiting his/her room to wander and exit seek while she attended to another resident, because the unit was short staffed.
November 8, 2023Standard inspection · 15 citations
  1. G
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    F693 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) December 19, 2023
    Inspectors wroteBased on observations, interviews, record and policy reviews, the facility failed to ensure that one Resident (#79) of one applicable resident, in a total sample of 19 residents, who received enteral nutrition (method of delivering nutrition through the stomach or the small intestine) via a gastrostomy tube (G-tube: tube inserted through the abdomen into the stomach to provide nutrition) received care and services to prevent complications. Specifically, the facility failed to ensure that all pertinent Physician's orders were implemented relative to the G-tube, that fluids were administered and monitored to maintain acceptable parameters of hydration, resulting in clinical signs of dehydration and need for the administration of intravenous fluids (IV fluids: specially formulated liquids that are injected into a vein to prevent or treat dehydration) for the Resident.
  2. F
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 21, 2023
    Inspectors wroteBased on observations, record reviews and interviews, the facility failed to ensure that sufficient nursing staff were available to provide care and services to the meet the needs of four Residents (#40, #39, #47 and #78) on two Units (Windsor and Elmwood), out of two units observed. Specially, the facility failed to ensure that: 1) For Resident #40, scheduled medications were provided within the required timeframe. 2) For Resident #39, nursing staff were available to assess and medicate for pain as needed. 3) For Resident's #47 and #78, adequate staff were available to assist with the toileting needs. 4) adequate staff were available to assist with meals and dining.
  3. F
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 21, 2023
    Inspectors wroteBased on interview and record review, the facility failed to ensure that the nursing staff completed training as outlined in the Facility Assessment Tool. Specifically, -the facility failed to provide documentation that staff competencies were completed for six (Nurse's #2, #5, #6, #7, #8 and #10) out of seven staff training records reviewed. -the facility could not verify that current licensed nursing staff (Nurse's #4, #2, #5, #6, #7, #8 and #10) had completed their required annual competencies.
  4. E
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 21, 2024
    Inspectors wroteBased on observations, interviews, record and policies reviewed, the facility failed to ensure care and services were provided for one Resident (#79) of two applicable residents with catheters, out of a total sample of 19 residents, who had an indwelling urinary catheter (flexible tube inserted into the bladder to allow for urine flow). Specifically, the facility failed to: -obtain Physician's orders for the care of the Resident's catheter, including irrigation orders and changing the urinary drainage bag. -accurately monitor urinary output. -ensure that an assessment was completed to determine rationale for continued use of the urinary catheter.
  5. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 21, 2023
    Inspectors wroteBased on observations, interviews, record and policy reviews, the facility failed to adhere to infection control practices to reduce the potential transmission of infection for one Resident (#25), out of a total sample of 19 residents, and for one unit out of two units observed. Specifically, the facility failed to ensure that: [...]
  6. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 21, 2023
    Inspectors wroteBased on observations, interviews, policy and record review, the facility failed to ensure the Physician was notified of a significant weight change and recommendations for scheduled appointments for one Resident (#79), out of a total sample of 19 residents. Specifically, the facility failed to notify the Physician when Resident #79 had: A) recommendations for a Computerized Tomography scan (CT: X-ray images taken from different angles of the body to create a cross sectional image of the bones, blood vessels, and soft tissue). B) an appointment to replace his/her gastrostomy tube (G-tube: tube inserted through the belly that brings nutrition directly to the stomach). C) a significant weight loss (weight change of 5 percent (%) or more in one month, 7.5% or more in three months or 10% or more in six months).
  7. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 21, 2023
    Inspectors wroteBased on observations, interviews, records and policy review, the facility failed to ensure that Physician orders were implemented for three Residents (#51, #79 and #43), out of a total sample of 19 residents. Specifically, the facility failed to: 1. ensure that weights were obtained as ordered by the Physician for Resident's #51 and #79 2. ensure a Dermatology Consult was obtained as ordered by the Physician for Resident #43
  8. D
    Observe each nurse aide's job performance and give regular training.
    F730 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 21, 2024
    Inspectors wroteBased on record review and interview, the facility failed to ensure that annual performance reviews were completed as required for two out of four Certified Nurses Aides (CNAs). Specifically, the facility failed to ensure that expectations, individual performance and training requirements were communicated to two CNAs through the annual performance appraisal process.
  9. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 21, 2023
    Inspectors wroteBased on record reviews, policy reviews, and interviews, the facility failed to ensure that Pharmacy recommendations were addressed by the attending Physician for two Residents (#33 and #53), out of a total sample of 19 residents. Specifically, the facility failed: 1. For Resident #33, to report the Pharmacy recommendations to the attending Physician pertaining to orders needed for a psychotropic (medication that affects a person's mental state) medication. 2. For Resident #53, to report the Pharmacy recommendations to the attending Physician pertaining to an anti-nausea medication.
  10. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 21, 2023
    Inspectors wroteBased on interviews and records review, the facility failed to ensure that the use of as needed (PRN) medications were appropriately evaluated for two Residents (#58 and #79) out of a total sample of 19 residents. Specifically, 1) For Resident #58, that an as needed (PRN) psychotropic medication (medications that are used to treat a variety of conditions and affect mood, behavior and perceptions) was limited to 14 days and was re-evaluated for continued use by the Provider. 2) For Resident #79, that a PRN antipsychotic medication (class of medications that are used to manage psychosis [a severe mental condition in which thoughts and emotions are so affected that contact is lost with external reality]) was limited to 14 days.
  11. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 21, 2023
    Inspectors wroteBased on observation, record review and interview, the facility staff failed to ensure a medication error rate of less than five percent (%) for one Resident (#60), out of four residents, out of 34 opportunities. Specifically, the medication error rate was observed to be 11.76%, when four scheduled medications were administered beyond the required timeframe of one hour after the scheduled time.
  12. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 21, 2023
    Inspectors wroteBased on record review and interviews, the facility failed to maintain accurate medical records for one Resident (#37), out of a total sample of 19 residents. Specifically, the facility failed to maintain accurate records related to activities participation and refusals of participation.
  13. D
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    F868 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 21, 2023
    Inspectors wroteBased on record review and interview, the facility failed to ensure that all required staff members attended the scheduled Quality Assurance Performance Improvement (QAPI) meeting, as required. Specifically, the facility Infection Preventionist (IP) failed to attend two of the last five quarterly QAPI meetings.
  14. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 21, 2023
    Inspectors wroteBased on policy review, record review, and interview, the facility failed to ensure that its staff administered the Influenza Vaccine as required, after obtaining consent for one Resident (#12), out of five applicable residents.
  15. B
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) November 21, 2023
    Inspectors wroteBased on record reviews and interviews, the facility failed to accurately complete the Minimum Data Set (MDS) Assessment for two Residents (#37 and #43), out of a total sample of 19 residents. Specifically, the facility failed to: 1) complete a Brief Interview for Mental Status (BIMS) exam and Mood Interview for Resident #37 2) accurately code the use of an antipsychotic (used to treat psychosis) medication for Resident #43
September 14, 2023Complaint inspection · 1 citation
  1. D
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    F727 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 21, 2023
    Inspectors wroteBased on records reviewed and interviews, the Facility failed to ensure that staffing included the services of a Registered Nurse (RN) for a minimum of 8 consecutive hours a day, 7 days a week as required, when during June 15, 2023 through July 15, 2023, the facility had no RN coverage for several days, for an entire 24 hour period.

Fire safety inspections

16 fire safety citations on file: 3 on May 8, 2026, 4 on February 3, 2025, 9 on November 8, 2023.

Every fire safety citation16 citations
  1. F
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · May 8, 2026 · Corrected (the home has a date of correction)
  2. F
    Install an approved automatic sprinkler system.
    K 351 · May 8, 2026 · Corrected (the home has a date of correction)
  3. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · May 8, 2026 · Corrected (the home has a date of correction)
  4. F
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · February 3, 2025 · Corrected (the home has a date of correction)
  5. F
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · February 3, 2025 · Corrected (the home has a date of correction)
  6. F
    Ensure proper usage of power strips and extension cords.
    K 920 · February 3, 2025 · Corrected (the home has a date of correction)
  7. D
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · February 3, 2025 · Corrected (the home has a date of correction)
  8. F
    Implement emergency and standby power systems.
    E 41 · November 8, 2023 · Corrected (the home has a date of correction)
  9. F
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · November 8, 2023 · Corrected (the home has a date of correction)
  10. F
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · November 8, 2023 · Corrected (the home has a date of correction)
  11. F
    Provide a written emergency evacuation plan.
    K 711 · November 8, 2023 · Corrected (the home has a date of correction)
  12. F
    Meet requirements for the installation and maintenance of electrical systems.
    K 911 · November 8, 2023 · Corrected (the home has a date of correction)
  13. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · November 8, 2023 · Corrected (the home has a date of correction)
  14. E
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · November 8, 2023 · Corrected (the home has a date of correction)
  15. E
    Have proper medical gas storage and administration areas.
    K 923 · November 8, 2023 · Corrected (the home has a date of correction)
  16. D
    Install an approved automatic sprinkler system.
    K 351 · November 8, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
November 8, 2023Fine $119,962

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMassachusettsUnited States
All nursing staff (RN, LPN and aides)3.063.863.86
Registered nurses0.530.650.69
All nursing staff on weekends2.863.483.42
Nurse aides1.87
Licensed practical nurses0.66
Nursing staff turnover (share who left in a year)25.0%38.2%45.8%
Registered nurse turnover27.3%42.6%42.9%
Administrators who left1

CMS expects 3.57 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.15 on weekdays and 2.86 on weekends, 9% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 2.79 in April to June 2025 to 3.06 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.060.533.152.86 0.0%0 of 9086
Oct to Dec 20252.890.412.982.65 0.0%0 of 9289
Jul to Sep 20252.860.432.952.62 0.0%0 of 9287
Apr to Jun 20252.790.492.902.52 0.0%0 of 9189
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Massachusetts, Jan to Mar 20263.790.613.943.415.0%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Massachusetts

JobMedianMiddle halfEmployed
Massachusetts, all employers
CNAs (nursing assistants)$22.44$21.32 to $23.9438,130
LPNs and LVNs$38.57$34.91 to $40.6613,210
Registered nurses$50.27$42.05 to $65.4488,200
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Lanessa Extended Care. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMassachusettsUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
25.516.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.80.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.31.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
7.43.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
5.61.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
18.615.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
5.44.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
38.121.415.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
18.325.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
12.811.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.61.91.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.01.51.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Lanessa Extended Care's Medicare short-stay residents. How to read these, and what Medicare pays for.

Went home or back to the community

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

US median of homes 51.5% · Massachusetts: 121 better, 19 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 13 eligible stays.

Potentially preventable readmissions

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

US median of homes 10.7% · Massachusetts: 4 better, 15 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 22 eligible stays.

Infections that led to a hospital stay

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

US median of homes 7.1% · Massachusetts: 5 better, 4 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 22 eligible stays.

Self-care and mobility at discharge

52.4% this home

Median of homes: Massachusetts51.6% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 21 residents counted.

Falls with major injury

0.0% this home

Median of homes: Massachusetts0.4% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 34 residents counted.

New or worsened pressure ulcers

3.3% this home

Median of homes: Massachusetts2.0% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 34 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Massachusetts99.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 5 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: Legal Business Name Not Available. CMS links this home to Athena Healthcare Systems, a group of 19 nursing homes averaging 1.6 stars overall.

NameRoleTypeShareSince
Ownership data not available

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 11 problems in this area, most recently on May 8, 2026: "Provide appropriate foot care."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 10 problems in this area, most recently on May 8, 2026: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 9 problems in this area, most recently on July 7, 2026: "Ensure services provided by the nursing facility meet professional standards of quality."
  4. How many nurses and aides work each shift, nights and weekends included?Inspectors cited 9 problems in this area, most recently on May 8, 2026: "Post nurse staffing information every day."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.86 hours per resident per day, below the Massachusetts average of 3.48.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

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Common questions

What is Lanessa Extended Care's Medicare star rating?
CMS rates Lanessa Extended Care 1 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Lanessa Extended Care get at its last inspection?
14 health deficiencies at the standard inspection on May 8, 2026. The Massachusetts average is 6.8.
Has Lanessa Extended Care been fined?
Yes. CMS lists 1 fine totaling $119,962 in the last three years.
Does Lanessa Extended Care accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Lanessa Extended Care?
CMS lists 1 owner or manager, and links the home to Athena Healthcare Systems. Legal business name: Legal Business Name Not Available.

Sources

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