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Home / Massachusetts / Boston

Care Village at Parkway

1190 Vfw Parkway, Boston, MA 02132 · Suffolk County · (617) 325-1688

141 certified beds, about 126 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1990

Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
2 of 5
Quality measures
2 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 225497 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on February 27, 2026, inspectors cited 9 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).

Of 54 health citations since November 2023, 2 were rated as actual harm or immediate jeopardy to residents.

CMS lists 2 fines totaling $29,489 in the last three years; the largest was $18,258, and the latest is dated February 13, 2025.

Nurses and nurse aides worked 3.14 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.53 of those hours.

23.9% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 54 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
2G
0H
0I
Potential for more than minimal harm
40D
10E
0F
Potential for minimal harm
0A
1B
1C
February 27, 2026Standard inspection · 9 citations
  1. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 3, 2026
    Inspectors wroteBased on observation and interview the facility failed to provide housekeeping and maintenance services necessary to maintain a sanitary, orderly, and comfortable/homelike interior on three out of four units. Specifically, the facility's housekeeping and maintenance services failed to clean mice droppings, identify and repair peeled wallpaper, cracked floor tiles, stained and peeling ceilings and gouges in resident rooms.
  2. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 3, 2026
    Inspectors wroteBased on record review and interview, the facility failed to ensure Advance Directives (written documents that instruct health care providers of the decisions for specific medical treatment if a person was unable to speak or lacked the capacity to make decisions for themselves) were accurately documented for one Resident (#10) out of a total sample of 32 residents. Specifically, for Resident #10, the facility failed to ensure that Advanced Directives indicated on the MOLST form (Massachusetts Medical Order for Life-Sustaining Treatment form) were consistently documented in the medical record.
  3. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 3, 2026
    Inspectors wroteBased on observation, record review and interview, the facility failed to provide assistance with Activities of Daily Living (ADL) care for two Residents (#81 and #10) out of a total of 32 sampled Residents. Specifically,1. For Resident #81, the facility failed to provide supervision during his/her breakfast meals.2. For Resident #10, the facility failed to remove unwanted facial hair.
  4. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 3, 2026
    Inspectors wroteBased on observation, record review and interview the facility failed to provide care, consistent with professional standards of practice, to prevent pressure ulcers for one Resident (#78) out of a total sample of 32 residents. Specifically, for Resident #78 the facility failed to elevate heels off of the mattress to prevent the development of pressure ulcers.
  5. D
    Provide care or services that was trauma informed and/or culturally competent.
    F699 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 3, 2026
    Inspectors wroteBased on record review and interviews, the facility failed to develop a person-centered Post Traumatic Stress Disorder (PTSD) care plan and complete a trauma assessment for one Resident #14 out of a sample of 32 Residents. Specifically, the facility failed to identify the residents' experiences and preferences in order to eliminate or mitigate triggers that may cause re-traumatization of the Resident.
  6. D
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    F740 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 3, 2026
    Inspectors wroteBased on observation, record review and interviews, the facility failed to provide the necessary behavioral health care and services to attain or maintain the highest practicable mental, and psychosocial well-being for one Resident (#106) out of a total sample of 32 residents. Specifically, the facility failed to ensure recommendations from behavioral health services were relayed to the physician and implemented for Resident #106.
  7. D
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    F770 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 3, 2026
    Inspectors wroteBased on record review and interviews, the facility failed to ensure laboratory services were provided for one Resident (#6) out of a sample of 32 Residents. Specifically, the facility failed to ensure weekly labs were obtained according to the physician's orders.
  8. D
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    F919 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 3, 2026
    Inspectors wroteBased on observations, interviews and record review, the facility failed to have an adequately equipped communication system for one Resident (#1) out of a sample of 32 Residents. Specifically, the facility failed to have a functioning call light.
  9. B
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    F628 · Resident Rights · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) April 3, 2026
    Inspectors wroteBased on record review and interview the facility failed to notify the Resident and the resident's representative(s) of the transfer/discharge and the reasons for the move in writing and in a language and manner they understand and failed to provide in writing the facility's bed hold policy, for one Resident (#128) out of one hospitalized resident sampled.
November 17, 2025Complaint inspection · 2 citations
  1. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), the Facility failed to ensure nursing notified his/her physician of a change in condition related to the development a new pressure injury on his/her right heel.
  2. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who was assessed by nursing to have a new pressure injury to his/her right heel, the Facility failed to ensure he/she received treatment and services consistent with professional standards of practice when physician orders for treatment of a new pressure injury were not obtained timely from the provider.
May 20, 2025Complaint inspection · 1 citation
  1. D
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    F604 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on records reviewed, interviews and review of surveillance camera video footage, for one of three sampled residents (Resident #1), who had a diagnosis of Alzheimer's disease and was cognitively impaired, the Facility failed to ensure he/she was treated in a respectful and dignified manner which included being free from the use of restraints, when on 05/01/25, nursing staff used a bed sheet wrapped around the Resident #1's chest then tucked it under his/her arms and tied behind Resident #1's wheelchair, to keep him/her from getting up.
March 19, 2025Complaint inspection · 1 citation
  1. G
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), whose physician's orders included the administration of oral hypoglycemic agents for treatment and management of his/her diabetes, the Facility failed to ensure he/she was free from a significant medication error, when on 02/09/25 nursing did not properly identify Resident #1 prior to administering him/her Levemir insulin (a long-acting insulin) via subcutaneous injection. Resident #1 was transferred to the Hospital Emergency Department (ED) for evaluation and was admitted to the Intensive Care Unit (ICU) for close monitoring of his/her blood sugars and treatment, as needed. Findings Include: Review of the Facility's Policy titled Medication Administration-General Guidelines, undated, indicated the Following: [...]
February 13, 2025Standard inspection · 26 citations
  1. E
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on interviews, observations, and policy review, the facility failed to ensure staff treated residents in a dignified manner during the dining experience. Specifically, 1. For Resident #56 who was dependent on staff for assistance with meals, the facility failed to provide assistance when his/her meal was delivered. 2. For Resident #66 who was dependent on staff for assistance with meals, the facility failed to provide assistance when his/her meal was delivered. 3. On the [NAME] 2 unit and the China Garden 1 unit, the facility failed to provide a dignified dining experience. 4. On the China Garden 2 unit, the facility failed to provide a dignified dining experience in the dining room.
  2. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observations and interviews, the facility failed to provide a homelike environment during dining on three of four nursing units. Specifically, on the [NAME] 1, China Garden 1 and China Garden 2 units, residents were observed eating meals on meal trays in the dining rooms.
  3. E
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observations, record review and interviews the facility failed to provide an activities program to: 1. the residents on the [NAME] 2 Unit, out of four units, and 2. four Residents (#3, #120, #32 and #52) out of a total sample of 27 residents.
  4. E
    Observe each nurse aide's job performance and give regular training.
    F730 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on record review, the facility failed to perform annual performance reviews for three of three sampled Certified Nursing Assistant (CNA) records.
  5. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on interview, observation, and policy review, the facility failed ensure medications were properly labeled and dated with an expiration, on 1 of 4 nursing units.
  6. E
    Provide or obtain dental services for each resident.
    F791 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observations, record review and interviews, the facility failed to ensure one Resident (#82) was seen by the dentist for routine cleaning and had his/her dentures replaced once missing, out of a total sample of 27 residents.
  7. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observations and interview, the facility failed to properly store food items to prevent the risk of foodborne illness and ensure food trays and dinnerware were in good condition. Specifically: 1. The facility failed to separate staff's personal food items from resident food items in the walk-in refrigerator and properly label and date food. 2 The facility failed to ensure resident's meal trays and food domes were in good condition.
  8. E
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    F925 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observation and interview, the facility failed to implement an effective pest control program. Specifically, the facility failed to implement recommendations made by the contracted pest control company to reduce the risk of pest infestations.
  9. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observations and interviews, the facility failed to ensure two Residents (#82 and #120) had their call lights within reach, out of a total sample of 27 residents.
  10. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on record review and interview, the facility failed to ensure Advance Directives (written documents that instruct health care providers of the decisions for specific medical treatment if a person was unable to speak or lacked the capacity to make decisions for themselves) consent was valid in the medical record for one Resident (#66) out of a total sample of 27 residents.
  11. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on record review and interview the facility failed to ensure an accurate Minimum Data Set (MDS) assessment was completed for one discharged Resident (#133), out of three applicable discharged resident records reviewed.
  12. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on record review and interview the facility failed for one Resident (#11) to ensure a Preadmission Screening and Resident Review (PASARR) level I was requested from DMH/Designee after the Resident was screened to have a Serious Mental Illness (SMI) and exceeded the discharge exception of 30 calendar days, out of a total sample of 27 residents.
  13. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on record review and interviews, the facility failed to implement the physician orders for five Residents (#59, #11, #132, #131 and #133) out of a total sample of 27 residents. Specifically, 1. For Resident #59, the facility failed to obtain monthly weights as ordered. 2. For Resident #11, the facility failed to obtain a physician's order for a dressing to his/her left shin. 3. For Resident #132, the facility failed to obtain a physician's order for a Registered Nurse (RN) pronouncement of death. 4a. For Resident #131 and 4b. Resident #133, the facility failed to obtain an order to discharge from the facility.
  14. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observations, record reviews and interviews, the facility failed to provide assistance with Activities of Daily Living (ADLs) for dependent residents for one Resident (#16) out of a total sample of 27 residents. Specifically, the facility failed to provide supervision with meals as per the plan of care for Resident #16.
  15. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observation, record review and interview the facility failed to provide quality of care for one Resident (#11) out of a total sample of 27 residents. Specifically, the facility failed to identify a round dark red area on Resident #11's left shin and failed to identify areas on his/her right shin, consistent with being bruised.
  16. D
    Assist a resident in gaining access to vision and hearing services.
    F685 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observations, record reviews and interviews, the facility failed to provide one Resident (#88) with hearing devices out of a total sample of 27 residents.
  17. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observations, interviews and record review, the facility failed to ensure residents at risk for developing pressure ulcers received necessary treatment and services, consistent with professional standards of practice, to prevent new ulcers from developing for one Resident (#20) out of a total of 27 sampled residents. Specifically, the facility failed to ensure that Resident #20 was wearing prevalon boots to offload heels while in bed as ordered.
  18. D
    Provide appropriate foot care.
    F687 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observations, record review, and interviews, the facility failed to ensure one Resident (#80), out of a total sample of 27 residents received proper care and treatment to maintain good foot health.
  19. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observation, record review and interview the facility failed to implement the use of a hand carrot (orthotic) in accordance with the physician's order and the rehabilitation plan of care for one Resident (#16), out of a total sample of 27 residents.
  20. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on record review and interview, the facility failed to investigate falls for two Residents (#13 and #133) of 27 sampled residents. Specifically, 1. For Resident #13, the facility failed to investigate his/her fall to the ground in the outdoor smoking area. 2. For Resident #133, the facility failed to ensure an incident report and investigation was completed after getting his/her hand caught in the elevator.
  21. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observations, record review and interview, the facility failed to provide respiratory care services in accordance with professional standards of practice for three Residents (#30, #68 and #74) out of a total sample of 27 Residents. Specifically, the facility failed to: 1. Ensure Resident #30's nebulizer equipment was bagged and dated. 2. Ensure that Resident #68's oxygen flow rate followed physician orders. 3. Ensure that Resident #74's oxygen flow rate followed physician's orders and ensure his/her a bilevel positive airway pressure (BiPap) mask was kept clean and sanitary.
  22. D
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    F740 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observation, record review and interviews, the facility failed to provide the necessary behavioral health care and services to attain or maintain the highest practicable mental, and psychosocial well-being for two Residents (#85 and #16) out of a total sample of 27 residents. Specifically, the facility failed to: 1. Ensure an individualized care plan for Resident #85, who has a secondary diagnosis of Substance Use Disorder (SUD), was developed. 2. Ensure recommendations from behavioral health services were relayed to the physician and implemented for Resident #16.
  23. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on record review and interview, the facility failed to ensure the pharmacy identified irregularities for one Resident (#15) of 27 sampled residents. Specifically, an antidepressant was incorrectly prescribed for the treatment of chronic obstructive pulmonary disorder (COPD).
  24. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on record review, policy review, and interview, the facility failed to ensure residents were free of unnecessary medications for one Resident (#66) out of a total of 27 sampled residents. Specifically for Resident #66, the facility failed to ensure there was a re-assessment date for his/her as needed (PRN) Ativan.
  25. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observations, record review and interview, the facility failed to ensure staff maintained an accurate medical record for two Residents (#88 and #16) out of a sample of 27 residents. Specifically, they failed to: 1. For Resident #88, the facility failed to accurately document if he/she was wearing his/her hearing aids. 2. For Resident #16, the facility documented that the Resident was wearing his/her left hand splint when he/she was not.
  26. C
    Post nurse staffing information every day.
    F732 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) March 21, 2025
    Inspectors wroteBased on observation and interview, the facility failed to post the nurse staffing information daily as required.
December 9, 2024Complaint inspection · 1 citation
  1. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 1, 2025
    Inspectors wroteBased on records reviewed and interviews, for two of three sampled residents (Resident #1 and Resident #3), the Facility failed to ensure it maintained complete and accurate medical records, when Health Care Proxy activation forms were filled out and signed by the physician, however there were no Health Care Proxy forms and therefore no designated Health Care Agents, on file in the medical records.
March 28, 2024Standard inspection · 10 citations
  1. E
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    F803 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 6, 2024
    Inspectors wroteBased on observation, record review, and interview, the facility failed to serve what was listed on the menu, or provide a substitution, for a breakfast meal.
  2. D
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 6, 2024
    Inspectors wroteBased on record review, policy review and interview, the facility failed to inform two Residents (#19 and #49), out of a total sample of 26 residents, of their right to be informed of the use of psychotropic medications.
  3. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 6, 2024
    Inspectors wroteBased on observations, record review and interviews, the facility failed to provide professional standards of practice for two Resident (#53 and #97), out of a total sample of 26 residents. Specifically: 1. For Resident #53 the facility failed to offload heels as ordered. 2. For Resident #97 the facility failed to ensure the Resident wore Prevalon boots while in bed as ordered. Findings Include: 1. Resident #53 was admitted to the facility in August, 2021 with diagnoses including quadriplegia, muscle spasm and pressure induced deep tissue damage of left heel. Review of the most recent Minimum Data Set (MDS) assessment, dated 2/28/24, indicated that Resident #53 had intact short term and long-term memory. The MDS further indicated the Resident was at risk for pressure ulcers and had an unhealed deep tissue pressure injury. [...]
  4. D
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 6, 2024
    Inspectors wroteBased on observation and interviews the facility failed to provide an ongoing program of meaningful and person-centered group activities designed to meet the interests of, and support the physical, mental and psychosocial well-being for residents on two out of three resident care units.
  5. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 6, 2024
    Inspectors wroteBased on observations, record review, policy review and interviews, the facility failed to ensure for one Resident (#3), who required dialysis, that they receive such services consistent with professional standards of practice, out of a total sample of 26 residents. Specifically, for Resident #3 the facility failed to ensure nursing maintained visible and accessible emergency equipment supplies at the bedside.
  6. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 6, 2024
    Inspectors wroteBased on observations, record reviews, policy review, and interviews, the facility failed to ensure it was free from a medication error rate of greater than 5 percent. One out of two nurses observed made five errors in 28 opportunities on one of three units resulting in a medication error rate of 17.86%. These errors impacted two Residents (#99 and #8), out of 4 residents observed.
  7. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 6, 2024
    Inspectors wroteBased on observations, interviews and policy review, the facility failed to ensure staff stored drugs and biologicals in accordance with State and Federal laws. Specifically, the facility failed to ensure medications were labeled and stored according with manufacture's guidelines on one of three sampled medication carts.
  8. D
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    F808 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 6, 2024
    Inspectors wroteBased on observations, record review and interviews, the facility failed to follow a therapeutic diet, as prescribed by the attending physician, for one Resident (#15) out of a total sample of 26 residents. Specifically, for Resident #15 the facility failed to ensure the kitchen provided a fluid restriction as ordered by the physician.
  9. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 6, 2024
    Inspectors wroteBased on observations, record review and interview, the facility failed to ensure medical records were complete and accurately documented for two Residents (#40 and #97) out of a total of 26 sampled Residents. Specifically: 1. For Resident #40 the facility failed to ensure nursing documented wound treatments as complete. 2. For Resident #97 the facility failed to ensure nursing accurately documented when Prevalon boots were applied in the Treatment Administration Record.
  10. D
    Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
    F909 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 6, 2024
    Inspectors wroteBased on observations, policy review and interviews, the facility failed to ensure a gap in the bed was filled to prevent possible entrapment for one Resident (#97) out of a total sample of 26 residents.
February 21, 2024Complaint inspection · 2 citations
  1. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 19, 2024
    Inspectors wroteBased on record reviews and interviews, for one of three sampled residents (Resident #1) who developed a new wound to his/her right foot and had physician orders to be seen by the podiatrist and the facility wound physician, the facility failed to ensure he/she was provided with quality of care that met professional standards of practice, when he/she was not seen by a podiatrist and there was a delay in being seen by the facility wound team for evaluation and treatment for his/her new pressure injury.
  2. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 19, 2024
    Inspectors wroteBased on record reviews and interviews, for two of three sampled residents (Resident #1 and Resident #2) who had physician orders for wound dressing changes, the facility failed to ensure they maintained complete and accurate resident treatment records related to documentation of wounds and dressing changes.
November 30, 2023Complaint inspection · 2 citations
  1. G
    Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
    F603 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 1, 2023
    Inspectors wroteBased on record reviewed, interviews and observations, for one of three sampled residents (Resident #1), who was severely cognitively impaired, wandered without purpose into other residents room, and therefore resided in a private room, the Facility failed to ensure he/she was free from involuntarily seclusion by being confined to his/her room by staff, when on 11/14/23 from approximately 12:00 A.M. to 1:45 A.M. a bed sheet was tied to the doorknob of Resident #1's room and then tied to the handrail in the hallway outside his/her room, by Certified Nurse Aide #1 who admitted to doing it in order to prevent him/her from exiting his/her room and wandering the unit. Review of Facility video surveillance camera footage showed that Resident #1 had made attempts to open the door during that time, but was unsuccessful.
  2. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 1, 2023
    Inspectors wroteBased on record review and interviews for one of three sampled residents (Resident #1), the Facility failed to ensure they maintained a compete and accurate medical record, when although staff members said Resident #1 did not wear and had never required the use of a wanderguard bracelet (electronic monitoring device that triggers an alarm to sound when person wearing it enters into close proximity of alarm sensor), his/her Care Plan Interventions, however, identified that he/she required the use of a wanderguard bracelet daily and also indicated that nursing staff needed to check for the positioning and function of his/her wanderguard bracelet every shift.

Fire safety inspections

31 fire safety citations on file: 3 on February 27, 2026, 16 on February 13, 2025, 12 on March 28, 2024.

Every fire safety citation31 citations
  1. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · February 27, 2026 · Corrected (the home has a date of correction)
  2. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · February 27, 2026 · Corrected (the home has a date of correction)
  3. E
    Provide properly protected cooking facilities.
    K 324 · February 27, 2026 · Corrected (the home has a date of correction)
  4. F
    Develop and maintain an Emergency Preparedness Program (EP).
    E 4 · February 13, 2025 · Corrected (the home has a date of correction)
  5. F
    Develop Emergency Preparedness policies and procedures.
    E 13 · February 13, 2025 · Corrected (the home has a date of correction)
  6. F
    Develop a communication plan.
    E 29 · February 13, 2025 · Corrected (the home has a date of correction)
  7. F
    Establish emergency prep training and testing.
    E 36 · February 13, 2025 · Corrected (the home has a date of correction)
  8. F
    Meet requirements for sections of health care facilities separated by fire resistive construction.
    K 131 · February 13, 2025 · Corrected (the home has a date of correction)
  9. F
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · February 13, 2025 · Corrected (the home has a date of correction)
  10. F
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · February 13, 2025 · Corrected (the home has a date of correction)
  11. F
    Install corridor and hallway doors that block smoke.
    K 363 · February 13, 2025 · Corrected (the home has a date of correction)
  12. F
    Provide properly sized and located linen or trash receptacles.
    K 754 · February 13, 2025 · Corrected (the home has a date of correction)
  13. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · February 13, 2025 · Corrected (the home has a date of correction)
  14. F
    Ensure proper usage of power strips and extension cords.
    K 920 · February 13, 2025 · Corrected (the home has a date of correction)
  15. F
    Have proper medical gas storage and administration areas.
    K 923 · February 13, 2025 · Corrected (the home has a date of correction)
  16. D
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · February 13, 2025 · Corrected (the home has a date of correction)
  17. D
    Provide properly protected cooking facilities.
    K 324 · February 13, 2025 · Corrected (the home has a date of correction)
  18. D
    Install an approved automatic sprinkler system.
    K 351 · February 13, 2025 · Corrected (the home has a date of correction)
  19. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · February 13, 2025 · Corrected (the home has a date of correction)
  20. F
    Establish policies and procedures including evacuation.
    E 20 · March 28, 2024 · Corrected (the home has a date of correction)
  21. F
    Establish policies and procedures for sheltering.
    E 22 · March 28, 2024 · Corrected (the home has a date of correction)
  22. F
    Create arrangements with other facilities to receive patients.
    E 25 · March 28, 2024 · Corrected (the home has a date of correction)
  23. F
    Provide family notifications of emergency plan.
    E 35 · March 28, 2024 · Corrected (the home has a date of correction)
  24. F
    Establish staff and initial training requirements.
    E 37 · March 28, 2024 · Corrected (the home has a date of correction)
  25. F
    Conduct testing and exercise requirements.
    E 39 · March 28, 2024 · Corrected (the home has a date of correction)
  26. F
    Implement emergency and standby power systems.
    E 41 · March 28, 2024 · Corrected (the home has a date of correction)
  27. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · March 28, 2024 · Corrected (the home has a date of correction)
  28. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · March 28, 2024 · Corrected (the home has a date of correction)
  29. F
    Provide a written emergency evacuation plan.
    K 711 · March 28, 2024 · Corrected (the home has a date of correction)
  30. F
    Have simulated fire drills held at unexpected times.
    K 712 · March 28, 2024 · Corrected (the home has a date of correction)
  31. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · March 28, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
February 13, 2025Fine $11,231
November 30, 2023Fine $18,258

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMassachusettsUnited States
All nursing staff (RN, LPN and aides)3.143.863.86
Registered nurses0.530.650.69
All nursing staff on weekends2.753.483.42
Nurse aides1.89
Licensed practical nurses0.73
Nursing staff turnover (share who left in a year)23.9%38.2%45.8%
Registered nurse turnover47.6%42.6%42.9%
Administrators who left3

CMS expects 3.46 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.30 on weekdays and 2.75 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.04 in April to June 2025 to 3.14 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.140.533.302.75 0.0%0 of 90126
Oct to Dec 20252.980.563.112.64 0.0%3 of 92129
Jul to Sep 20253.090.653.222.74 0.0%0 of 92129
Apr to Jun 20253.040.683.202.66 0.0%0 of 91129
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Massachusetts, Jan to Mar 20263.790.613.943.415.0%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Massachusetts

JobMedianMiddle halfEmployed
Massachusetts, all employers
CNAs (nursing assistants)$22.44$21.32 to $23.9438,130
LPNs and LVNs$38.57$34.91 to $40.6613,210
Registered nurses$50.27$42.05 to $65.4488,200
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Care Village at Parkway. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
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Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMassachusettsUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
17.316.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
2.20.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.51.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.93.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
3.31.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
10.415.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
3.34.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
19.321.415.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
23.125.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
7.911.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.91.91.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.21.51.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Care Village at Parkway's Medicare short-stay residents. On returning residents home or to the community, CMS rates it worse than the national rate (32.8% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

32.8% this home

Worse than the national rate

US median of homes 51.5% · Massachusetts: 121 better, 19 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 34 eligible stays.

Potentially preventable readmissions

11.5% this home

No different from the national rate

US median of homes 10.7% · Massachusetts: 4 better, 15 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 51 eligible stays.

Infections that led to a hospital stay

6.9% this home

No different from the national rate

US median of homes 7.1% · Massachusetts: 5 better, 4 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 33 eligible stays.

Self-care and mobility at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Massachusetts51.6% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 15 residents counted.

Falls with major injury

3.3% this home

Median of homes: Massachusetts0.4% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 30 residents counted.

New or worsened pressure ulcers

2.9% this home

Median of homes: Massachusetts2.0% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 30 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Massachusetts99.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 1 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: Legal Business Name Not Available.

NameRoleTypeShareSince
Ownership data not available

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 19 problems in this area, most recently on February 27, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 9 problems in this area, most recently on February 27, 2026: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 9 problems in this area, most recently on February 13, 2025: "Ensure each resident receives an accurate assessment."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 6 problems in this area, most recently on March 19, 2025: "Ensure that residents are free from significant medication errors."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.75 hours per resident per day, below the Massachusetts average of 3.48.
  6. How long has the current administrator been here?CMS counts 3 administrators who left in the period it measured.

Other nursing homes nearby

Common questions

What is Care Village at Parkway's Medicare star rating?
CMS rates Care Village at Parkway 2 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Care Village at Parkway get at its last inspection?
9 health deficiencies at the standard inspection on February 27, 2026. The Massachusetts average is 6.8.
Has Care Village at Parkway been fined?
Yes. CMS lists 2 fines totaling $29,489 in the last three years.
Does Care Village at Parkway accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Care Village at Parkway?
CMS lists 1 owner or manager. Legal business name: Legal Business Name Not Available.

Sources

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